Pros: "Inability to move up seat given 6’0 height and several available."
Cons: "Worst turbulence ever."
Cons: "Flight status"
Pros: "The steward was super friendly."
Pros: "The flight attendant"
Cons: "Service was poor."
Pros: "On time and quick boarding."
Pros: "The fight was fantastic."
Cons: "Baggage claim took an hour"
Cons: "It was great, but returning home was bad"
Pros: "Terrible customer service."
Cons: "Rude, rude people working at the desks. Saw many people have problems with them, and then they were rude to me as well."
Cons: "Not the airline’s fault, but we had three hour delays due to weather in NYC, so I was in a foul mood."
Pros: "flight was so on time we got to Miami 50 mins early"
Pros: "Entertainment on screens"
Cons: "The gate agent made us starting in boarding group 6 out of 9 to check sizes of bags in the size box and she got into a verbal fight with another passenger. One guy told her she could board but the gate agent said no it didn't fit and she couldn't board. Then the agent claimed she had to gate check her bag and claimed there were no overhead spaces left. So everyone after that had to gate check. When I boarded there were at least 8 empty bins and I had not even gotten to my seat in row 22. The gate agent lied and slowed down the entire boarding process because she want to win a fight and show dominance over a passenger."
Pros: "Took me from point a to b. Some entertainment options, nothing spectacular."
Cons: "Toilets were dirty."
Pros: "Comfort and crew"
Pros: "Great crew. So friendly and accommodating."
Cons: "Why can't the crews in in LGA communicate with the passengers during the boarding process like at other airports so that it won't be a mad mob press to get on the plane. The gate agent using the PA didn't or couldn't enunciate, and folks just 15 feet away were asking what she said."
Pros: "Perfect quiet comfy flight"
Cons: "New cheap fare is honestly offensive trash."
Pros: "On time and arrived early!"
Pros: "The fly departed on time"
Cons: "Never enough leg room!"
Pros: "Was fairly standard flight. Left in time."
Cons: "Was in last group and had to check carry on."
Cons: "No priority boarding for people with babies and toddlers"
Cons: "It's AA, never again"
Pros: "Planes boarded on time"
Cons: "Long wait on runway before take off"
Pros: "Never again. I had a connecting flight with a one hour layover and almost missed it. The plane to charlotte was very late boarding. Once i land I rush to my gate because I only have 20 minutes before they start boarding ; I get to the gate and have to wait almost an hour. At this point I still havent eaten because I am waiting around by the gate and the attendants are not communicating any information. Then they finally tell us that the reason the fligt hasnt boarded was because the flight attendant misplaced her luggage in the previous flight and was waiting to arrive to the terminal. Now how is that my issue? American Airlines needs to do better!"
Pros: "honestly, all I can say is that I like that I arrived...? eventually? four and a half hours later than we were promised, despite the beautiful weather?"
Cons: "I didn't like that American Airlines had not staffed our flight, so we waited for 4.5 hours for a flight attendant who would be able to complete the flight crew so we could leave. They kept delaying the flight, 5 minutes at a time, for 4.5 hours. It flew out of LGA, it was a 9pm flight. The airport food sources were closed, and AA kept us until 1am-- no food, no internet, and, because LGA has terrible cell reception, no phone service. Once we got on the plane, everyone was really hungry, and the plane had no snacks. No entertainment because the TV system was broken. It was just a miserable experience. I regret trying to save $20 by booking that flight. I have had nothing but terrile experiences on American Airlines-- NEVER AGAIN."
Pros: "My trip was awesome and very easy."
Pros: "Movie selection is great."
Cons: "No cookies :("
Cons: "Unprofessional, rude, unorganized, & just ridiculous!!!!"
Cons: "Entertainment was boring"
Cons: "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."
Cons: "My flight was scheduled for 5.37pm, but came to the airport thinking that I could get an earlier flight to Chicago and I was there at 1pm, requested for standby status, did not get it because am not platinum of diamond member, asked for $75.00, of course I didn't want to pay and stayed in the airport thinking that my flight would be on time, but it was delayed and delayed and took off at last, saw O'Hare airport but it looks like the pilot could not land it because he did not get the clearance, but as a passenger, I saw the flight going around and around the Ohare area, at least 6 times, then after landing taxing took for ever. I WILL TRY NOT TO FLY IN AA AGAIN."
Cons: "When the pilot took off at LGA he said "everyone here is trying to take off at the same time" so we'd be delayed by 30 min. Not once was there a mention of any other reason. By the time we got to DC I had JUST missed my connecting flight. It was listed nowhere on the departures screen and I realized I had to take an outdoor bus to the other half of the "c" terminal which was very confusing. I got there and had missed the connecting flight and stand in line for 20 min for someone to tell me that I would be stuck in DC overnight. At this point rain had started pouring and they told me that because my mishap was due to weather they would provide no meal or hotel voucher. Weather was not the issue and I was stuck in DC overnight by myself and not compensated for hotels or meals."
Pros: "Not enough luggage space for regular number of passengers on board"
Cons: "Flight from Ny to Detroit was delayed for 2 hrs. Coming back was worse after multiple delays, they cancelled the flight. they put me on a flight for next day with 2 connections which will reach ny almost 20 hrs later, no aplogises, no hotel room. After more calls put me in another United flight later that night which also finally got cancelled. I had to book a new flight with delta and paid $460 on the spot for that. Still awaiting my refund from American for the return leg which was cancelled and left a lady traveling alone stranded at Detroit airport in the night. Apology or compensation -- forget it, you will never get that! Only now if they can refund my cancelled flight..."
Pros: "ABSOLUTELY NOTHING, NOT EVEN THE SNACK ON THE PLANE"
Cons: "PLANE WAS DELAYED TWICE FOR ENGINEERING ISSUES THEN ONCE WE GOT ON THE PLANE AND IT TOOK OFF, THEY SAID WE WOULD HAVE TO FLY BACK BECAUSE THE TIRE WAS MESSED UP, THEN THEY SAID WE WOULD HAVE TO STAY IN THE SKY FOR ONE HOUR TO LET OUT SOME FUEL-WHICH TURNED INTO TWO HOURS, THEN WE WENT BACK AND JUST KEPT GETTING ANNOYED, THEY SAID THEY WERE GOING TO GIVE US ANOTHER FLIGHT,THEY NEVER DID- THEY GAVE ME NO OPTION OTHER THAN TO STAY IN A NASTY HOTEL, AND GIVE ME A FLIGHT FOR THE NEXT DAY. I MISSED TWO SHIFTS AT WORK, TWO SHIFTS FOR ME IS $500. NEVER AGAIN."
Pros: "I reached my destination safely"
Cons: "The 5 hour delay!!"
Pros: "The flight attendant was nice"
Cons: "The flight was delayed by almost 2 hours. Then when we got on the plane we sat on the runway for over 2 hours. We weren't offered any food or beverage until after 2 hours of sitting on the runway. First class was given drinks before the plane even went to the runway. They were very inconsiderate of us in coach. First class was more important. All we got was a drink and crackers after 2 hours of sitting on the runway"
Pros: "The service was excellent Very cleaning airplane The people the travel was super good especially the children."
Cons: "Plane is small, overpacked, delayed. I lost my shuttle to the Keys and had to stay overnight in Miami."
Pros: "I slept."
Cons: "The crew was overall terrible. For someone who also works in customer service, I was actually appalled at the behavior of the AA crew/staff. The flight attendants were ok, but the boarding crew was terrible and unbelievably unhelpful. I asked a staff member at check in if i needed to check my bag and he seemed really annoyed by my question, and refused to be of any help. Wow! He was so unbelievably rude. I ended up paying $25 to check a bag I didn't need to check. I was so disappointed. In the future, I think I will try to avoid flying AA."
Cons: "Friendly and accommodating staff-crew"
Cons: "Plane had to turn back because one engine turned off. We slept in the airport and were not given anything. AWFUL and i'm an executive platinum member at American."
Pros: "The boarding went quickly and smoothly"
Cons: "There was very low stock of snacks to buy on board. The flight attendants were a little brusque and dismissive."
Pros: "The flight attendants were pleasant."
Cons: "The flight was delayed multiple times which was eventually confirmed to take off at 9:15pm. There were no updates from the desk leading up to 9:15pm - we were subsequently informed that the crew for the flight was at a different terminal in the airport and would arrive within 40 minutes. There was no update to the display board of the anticipated boarding time or arrival. Limited and poor communication overall. Once ready to board, the desk attendants insisted passengers check their bags because it would be "faster" since it wasn't certain if there would be sufficient overhead space. There was extra overhead space and we ended up having to wait 45 minutes for our luggage (small backpacks) upon arriving at midnight thanks to this desk attendant's short-sighted decision making. I will avoid American Airlines at all costs after this experience."
Cons: "United needs stricter rules about boarding and de-boarding during Covid. They lag behind other airlines. De-boarding especially needs to be controlled. Very disappointed. Also, after row 21 there are no screens and you have to use your own device. Then provide outlets! Jeeze that's ridiculous. You need to have plugs if you have to use your own device during the flight!"
Pros: "Fast boarding"
Cons: "Wi-Fi could be better with no interruptions. My movies were interrupted 2 times."
Pros: "Minimal amount of announcements"
Cons: "Seat was uncomfortable and toilets were in need of cleaning."
Pros: "Excellent customer service! Both customer care clients were extremely helpful"
Pros: "Smoothie landing"
Cons: "Only one snack"
Pros: "The flight crew were courteous , friendly and extremely professional. The flight cabin was immaculate"
Pros: "Bathroom was clean and nice"
Pros: "The crew was very friendly and professional."
Cons: "Seats were very uncomfortable and akin to a slightly padded folding chair. I would highly recommend a couple glasses of red before boarding."
Pros: "Good flight"
Cons: "Chairs hard"
Pros: "Great rate easy to book & accurate"
Pros: "Seats size are comfortable"
Cons: "No food on board , neautral flight attendants. No entertainment for free"
Pros: "Free entertainment!"
Cons: "It was delayed 4 hours"
Cons: "Worst airline and customer service in the world."
Pros: "Quick flight. Arrived 30 mins early! Great friendly crew :)"
Pros: "The flight ended up being ahead of schedule"
Cons: "Flight was a little bumpy and seating wasn't the most comfortable"
Pros: "free movies on the flight with the united app"
Cons: "The flight attendant was late delaying boarding 20 minutes. Once they started, people were lining up to board. This is a normal behavior however, there employee decided to stop boarding because she said people were crowding. she stop boarding for another 20 minutes. Now, this was a large flight and there wasn't enough room for everyone to stand off to the side. She was rude and there was no reason for this especially when the flight attendant was already late. The plane was delayed 45 minutes due to this"
Cons: "Can't think of i enjoy it"
Pros: "Very friendly flight attendants and pilots."
Pros: "Not much, except maybe the price."
Cons: "Rude ground staff (air staff were nice). Several delays and not organized at all."
Cons: "Tickets oversold i almost got to wait till morning 10am"
Pros: "Unavoidable weather delays, but overall welcoming crew and nice easy flight."
Pros: "Courtesy..it was very nice..staff do great..i will fly again on United air plane.."
Pros: "Loved the attentive flight personnel. We were early. Plane was very clean."
Pros: "Very nice experience"
Cons: "Both flights were delayed /"
Pros: "United flight and crew were very good."
Cons: "Have to pay to watch tv or movies? Its not the 90s anymore"
Pros: "* Convenient and new airplane * Beautiful movies and games, the screen is also high quality"
Pros: "The coffee and waffle snack."
Cons: "The 40 minute delay."
Cons: "Have to pay for tv. And headsets aren't loud enough to hear tv"
Cons: "We had a Turblance in Chicago !!"
Pros: "My flight back from New York to Houston was good! No complaints"
Cons: "Little leg space in the 737-7"
Cons: "1 of the worst landing I have ever experienced."
Pros: "Such a smooth flight - wifi entertainment was great and convenient."
Cons: "Flight attendants weren't as nice as Southwest. A little unfriendly."
Pros: "Easy fast friendly!"
Cons: "That it wasnt free :)"
Pros: "smooth sailing the staff was pretty good"
Pros: "How they take care us in the plane I love!!"
Cons: "Everything was good"
Pros: "Staff was very nice"
Cons: "Two flights, two delays."
Pros: "Pilot kept us well informed with a very friendly voice."
Pros: "left on time without fanfare."
Cons: "internet was weak."
Pros: "We had a safe flight"
Cons: "My first flight was delayed by an hour and 20 min. I arrived at Dallas for my connector to Austin, 25 min before my departure time. I could have made it, however, the plane taxi'd at the gate for at least 10 min, then the door wouldn't open. When I finally got off, I sprinted to my next gate, thinking they may hold it for a few minutes as there were many people connecting on that flight to Austin, but instead they did the opposite. When I arrived there were other people waiting who had arrived 10 min before the departure time (also from a delayed flight) and the doors were already closed. There was no representative at the gate to even tell us this, until we had waited over 10 min, and when he arrived, he said the doors were closed, and all of us were too late. Why would you close the doors early, knowing that other connectors were coming in. Additionally, on my return trip, my flight was cancelled, and I never received a reason for its cancellation, just an automatic rebooking that put me back in New York a day late. I had to be on the phone for an hour, rebooking a flight that United didn’t have. They instead put me on an American airlines flight last minute that I barely made. This wouldn’t have been so bad if this wasn’t the second time this exact scenario occurred within two months, when my siblings attempted to return home for the Christmas holidays. United is terrible."
Pros: "Boarding process was quick and easy"
Cons: "Flight was delayed which result in me barely making my connecting flight"