Cons: "Back of seat televisions."
Pros: "Smooth flight"
Cons: "Again, luggage was lost"
Cons: "Inflight entertainment didn't work"
Cons: "The seats barely reclinedwhich is the entire reason i fly business"
Cons: "This was about as uncomfortable as a Spirit flight. The seats felt like fold out chairs and they didn’t even recline."
Pros: "Great staff friendly and accommodating"
Pros: "The crew was amazing"
Pros: "Nice crew."
Cons: "What entertainment??"
Pros: "Everything was smooth"
Pros: "The crew was amazing and easygoing. The best seat ever"
Pros: "Great crew, a lot of space in the aircraft"
Cons: "More entertainment"
Pros: "The crew was very professional and helpful. They were able to seat me in an exit row and took, which had ample room."
Cons: "Alaska needs to work more with their terminals to make sure their customers are getting what they need. JFK does not have TSA precheck or priority boarding, but Alaska does not tell you that beforehand. That's important!! Alaska gave me a lot of attitude about changing my flight, so I couldn't."
Pros: "Accommodation and sevice was good."
Pros: "Nice in flight entertainment options. Good movie selection."
Cons: "I remember watching the show "Band in Seattle" in previous Alaska flights (with the Gogo app), but I guess this was an ex Virgin airplane, and it didn't have that show. There was good movies though."
Cons: "Great and smooth flight with a very friendly crew!"
Pros: "Good crew"
Cons: "Delays, boarding slow"
Pros: "I missed my flight."
Cons: "Help me get my money back for a miss understanding"
Pros: "Crew was amazing."
Cons: "Better informed check-in process."
Pros: "Crew was friendly and helpful"
Pros: "Great premium class seats"
Cons: "Wish there were food options that didn’t include chocolate at every turn!"
Pros: "Empty plane so lots of space to lounge and quick boarding"
Cons: "Sat on runway for hour after plane landed, just waiting for a gate. How is this even possible? With no offer of beverages or food. Or updates. Crew was hardly seen maybe once or twice on a six hour flight. When asked to take trash, they would reply, we are only doing drinks at the moment."
Pros: "The flight was fine and comfortable"
Cons: "I just did not like that we were on flight for 6 hours and no food was given complimentary plus there was no vegetarian food at all to eat as we don’t eat meat at all"
Cons: "We sat onboard for two hours not being told at first what the holdup was. We were then told there was an issue getting a motorized wheelchair stored in cargo. The only indication about the delay was this. If a customer is traveling with this need I would presume the airline knows in advance so why was it a problem and a surprise which delayed a plane full of people for two hours. People missed connections etc. Not good! And barely any updates"
Pros: "Seats are comfortable, crews are all approachable and helpful."
Pros: "Good movies to watch"
Cons: "I was only offered a snack once. But drinks 3x."
Pros: "Ese of check in, comfortable seats, good service"
Pros: "Staff friendly and helpful, food choices, seat comfy, ease of boarding, gate check bag came right away."
Cons: "She was a very unfriendly woman Not apologizing for running into his foot He fell asleep and didn’t realize he nput his foot in walkway"
Pros: "Bigger, roomy seats, courteous service, clean plane"
Cons: "No complaints at all"
Pros: "Alaska Airlines was efficient & friendly, former Virgin Airlines plane."
Cons: "My flight from nyc to Seattle was delayed nearly 2hrs resulting in me missing my connection to wenatchee on the last flight of the night. I was rebooked for a flight the next morning without being asked what time was best for me. I wasn’t offered any concessions for my 10hrs over night at the airport"
Cons: "It left 3 hours late . No free email or Facebook"
Pros: "No free WiFi, no hand soap in the restroom, my chair would not recline, no free snacks thank god for the free water and coffee, $9 cheese plate half of which was inedible, no power outlets or usb charging ports. And the flight attendants were so rude, a simple question was met with short, hostile replies and rhetorical questions instead of friendly respnoses. I WILL NEVER FLY ALASKA AIR AGAIN."
Cons: "No free WiFi, no hand soap in the restroom, my chair would not recline, no free snacks thank god for the free water and coffee, $9 cheese plate half of which was inedible, no power outlets or usb charging ports. And the flight attendants were so rude, a simple question was met with short, hostile replies and rhetorical questions instead of friendly respnoses. I WILL NEVER FLY ALASKA AIR AGAIN."
Pros: "The crew was great, and the free movie selection was outstanding. Because the flight was full, they let me check my carry-on bag for free."
Cons: "They ran out of the meal I would have ordered."
Pros: "Customer service excellent"
Cons: "Ground crew and crews on plane not communicating with passengers. I have canceled flight which my daughter texted me that flight canceled while I wear sitting at the gate. Next morning flight had delayed I found out while checking the flight status on line again I was at the gate"
Pros: "The staff was helpful and professional at every juncture - from check in to landing. The flight was smooth and landed a bit early. Tv/movie choices were great."
Cons: "Airplanes are so cramped, it’s ridiculous. I’m only 5’2” and I didn’t even have the room to bend down to reach under the seat to pick up a pen I dropped. Take out a row and give everyone more room."
Pros: "They were very hospitable and humorous"
Pros: "Danielle the woman who was handling everyone complaining at the gate. She was the only person helping anyone with whatever she could. Also the crew, weren’t properly stocked with anything, not even water. They did their best to work with the lack of supplies and information they were given. Otherwise I felt like I was in a bad version of the twilight zone. And I love that show."
Cons: "Absolutely everything except for the crew listed above. The delay was never informed to anyone until check in- even then the gate’s LCD screen wasn’t even updated with a delay. They said they had to call British airlines to ask them to change the information! No one was allowed into the lounge for a 5 hour delay which is horrible. Considering the airport was under construction and the restaurants all closed an hour before boarding. It was horrible. I missed work because of this and my day rate is 800$ and all I got was a lousy $100 voucher. If Alaska airlines had, I don’t know let everyone into the lounge and provided us with more respect and something in return maybe it would be so bad. But right up to three of the boarding crew (not Danielle) who were YELLING at people. People who were tired and confused. It was the worst experience and I am a global flyer with my company."
Pros: "They made good time getting us home to Seattle before the estimated landing time."
Cons: "The plane didn’t have device charging ports like some do."
Cons: "the person nwxt to me was hesitant to stand ip when I wanted to go bathroom. Ither than that I lived it. Attendants were super nice which makes experience different."
Pros: "Awesome customer service at all times throughout the flight"
Cons: "Late departure, no headphones on board (thus no access to movies etc), and while waiting at gate to depart, plane became very hot with no airflow, Electronic ordering system for drinks also was not working And it’s absurd that a 6.5 hour flight has no snacks or food offered. Cheap Branson."
Pros: "More leg room"
Cons: "Snack for 5 hrs flight is not too much"
Cons: "No free snacks anymore, that’s a bummer."
Cons: "Screaming baby. And it took forever to board the plane."
Pros: "Although the departure was delayed because of regulations for the flight crew, they made up the time and got us to Lortland only 15 minutes later than originally planned! Flight crew was friendly and fabulous!"
Pros: "The food order concept"
Cons: "No food, not even snacks, despite the long fligjt"
Pros: "My chair was broken the entire plane and there was no where to move me to. I was uncomfortable the entire flight"
Cons: "Update your planes"
Pros: "The flight from EWR to MSP was extremely quiet. No loud engine noises."
Cons: "We were vert disappointed at the Newark Airport - the Delta Club was closed and there had been no notification prior to arriving at the airport. I certainly missed that early morning coffee."
Pros: "Very spacious."
Cons: "Food, at least for first class."
Pros: "Great entertainment"
Cons: "We just boarded pretty late for apparently no reason"
Cons: "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."
Cons: "An officious crew who said they had a 'seat belt detector' to tell if people's seatbelts were fastened. A late flight... with lies about the reason for the delay."
Cons: "Issues with connecting flights so had to sit in different place, seat was broken"
Pros: "Flight attendants were great! We had rough weather for the entire flight, and they handled everything great"
Pros: "Again, crew was very friendly. It's nice to be welcomed aboard. The male flight attendant found me a blanket after I requested it. Also I appreciate the free entertainment options on the WiFi."
Cons: "Ambient low lighting was pretty much non-existent in that old MD88."
Pros: "Yeah...spacious leg rooms."
Cons: "Too bumpy landing at Jackson."
Pros: "VERY small plane and small narrow seats"
Cons: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Pros: "It was a quick service"
Cons: "Better food"
Pros: "Amazing crew & comfortable seats."
Pros: "Crew was excellent, pilots informative, and a very smooth and on time departure and arrival!"
Cons: "Sitting in the last row where my seat didn’t recline and it was loud and no window. It was claustrophobic!"
Cons: "To many screaming kids"
Cons: "Nothing worked. Charging station. Tv. They charge for everything. Customer service is poor. I get Way more for my money flying a budget airline!"
Pros: "Boarding was quick Flight experience was good"
Cons: "Leg space was less Take off got delayed"
Pros: "Landed safely."
Cons: "Late departure. Almost missed connection. Even though we planned a decent amount of time between flights. Always something causing delays when we leave from Newark."
Pros: "Cheap price"
Cons: "no vegetarian food in flight, the layover for connecting flight was not sufficient,"
Cons: "Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight"
Pros: "Air crew was excellent"
Cons: "Our flight was changed/delayed because of smoke detector problems!! We lost a whole day on the trip and we are very upset"
Pros: "Couldn't recline as I was in the emergency exit row but I had some extra room with no seat next to me so that was nice"
Cons: "Couldn't recline in my emergency exit row"
Pros: "I've always wanted to go to all five Manhattan boroughs in one day. Thanks to Delta, that happened."
Cons: "The plane broke down as we were about to take off. Delta rebooked everyone on to new flights because it was pretty obvious that plane was not going to be fixed in time. The crew did their best given the situation. The situation was absolute bs though - we had to take a cab to JFK for our new flight and do the whole security thing again and all that annoying stuff. Thanks for wasting 8 hours of my life, Delta."
Pros: "Flight team were wonderful!"
Cons: "the short connection screwed me"
Pros: "The boarding didn’t take long at all. The staff and crew were very pleasant and polite. Everything was done in a timely manner."
Cons: "Well you get what you pay for so I’m not really complaining here. The economy seating was a bit cramped. I’m 6 foot and it was not comfortable for me. I can only imagine how it eould be for people taller and bigger than me. Flight was too short for meas. Snacks were good though."
Cons: "No check in to Minsk from Paris"
Pros: "I liked the plane being on time & a smooth flight. The crew was great too."
Cons: "Missed our connection due to a 30 flight delay because crew duty day and crew rest and had to rebook on a later flight on the same day. Downgraded from first class by the airline without any compensation."
Pros: "I flew with Delta"
Cons: "Your information was Aeroméxico"
Pros: "once we left Ewr everything went smooth"
Cons: "Late taking off. had to hurry to catch final leg"
Pros: "I liked: After check-in, I was given luggage sticker and told that luggage will be collected in Hyderabad which is my last destination, same was printed the sticker."
Cons: "I didn't like: While transition from Mumbai to Hyderabad, i was told to collect the luggage in Mumbai and check-in again which made so worried and confused."
Cons: "Flight was delayed an hour"
Cons: "Super small plane"
Pros: "The flight was quick, safe, and the crew was courteous and attentive."
Pros: "Both flights landed early. Flight attendants were excellent and very helpful."
Cons: "Small plane to Minneapolis with one bathroom and the flight to sna didn't have my request for a gluten free meal."
Pros: "There were pretzels. Wifi but I brought my own entertainment."
Pros: "Crew was very friendly. Embarked and disembarked quickly. Flight arrived early"
Pros: "After 4 delayed and missed flights they did put me in a motel"
Cons: "Trying to make arrangements and being on hold for 30 to 53 minutes several times all while trying to second guess flights. Not being allowed on a flight after being bumped several times because only 1st class seats were available . Sprinting through the airport with all luggage only to be told I couldon't not board even though the flight did not leave for 5 more minutes"
Cons: "Everything was great"
Cons: "Flight was delayed indefinitely. Delta supposedly booked me on united flight but made an error."
Pros: "First class stewardess was excellent."
Pros: "Suncountry has great service, their seats are not cramped and i think that there is enough leg and elbow room in every seat. The crew was attentive and friendly, the flight was punctual and uneventful."
Pros: "Nothing- and it cost me $50 to have voucher issued for future flight."
Cons: "Monitors with Sun Country gate information very difficult to find, if at all. I asked several people about Sun Country and departure gate, and was pointed in several WRONG directions. Since next flight out was 9p, I decided to cancel my trip. I did investigate taking same flight tomorrow, Jul 13, and was told it was full and I would be standby."
Cons: "Flight was determined to be 2 hours late well in advance. No e-mail, no call so we get to the airport 2 hours ahead of departure to find out we have to sit around the airport for 4 hours. This was NOT a last minute delay. This was the second Sun country flight in a row that was late. The first was a ramp gate hold for weather at the destination. Not sure why this one was late."
Cons: "Service and customer handling at MSP and JFK were very poor. This airline charges for everything, and if you select an incorrect option and over pay, then too bad... They offer no reimbursement. Buyer Beware."
Cons: "There were no charging port for phones"
Pros: "Flight was on time"
Cons: "I over paid baggage fee for both departure and return, been trying to call a customer service representative for a refund but their is no direct number. I keep getting switched from one person to another without any feed back and it's so frustrating. It will be nice if I can get someone to just tell me there is no refund rather than keeping me online for over 10mins."
Cons: "Two hour delay. The seats were extremely uncomfortable, it basically felt like 1” of cotton on plywood, the back support kept popping in and out. The staff not pleasant, as in zero smiling, no welcoming on board and they were short with other passengers. It’s unbelievable that snacks are extra when every other airline offers complimentary peanuts/pretzels/cookies. I had to spend $30 extra for my fiancée to sit next to each other, even though we purchased tickets together. As a Minnesota born resident, who now lives out east, this was such a disappointment. I will not fly with again."
Pros: "Everything went quickly"
Cons: "I had to pay to pick my seat, for any food or entertainment."
Pros: "By getting an exit row seat, I was able to board early on"
Cons: "I wasn't told that the exit row seat would not recline until I got on the plane. My last trip on Sun Country, none of the seats reclined as far as I can tell. I'm generally very tired by the time I get on a flight, and not being able to recline at all makes for a very uncomfortable flight."
Cons: "No free video screen"
Pros: "On time, friendly staff"
Cons: "I was next to the window. It was so cold I could not get comfortable. I was never offered a drink, I think they thought I was sleeping. We sat on the runway at JFK for 45 minutes before taking off."
Pros: "Seats were okay."
Cons: "Rude, borderline racist staff. Overall unprofessional company. Double standards and miscommunications."
Pros: "Flight crew was very friendly and helpful. Staff at check in was very helpful in arranging wheel chair for my wife and arranging for us to sit together. Much appreciated!"
Pros: "I liked the local Minnesota drinks on the menu. Having MN beer was a fantastic touch (Surly Furious is the best!). Sadly, on my departing flight they were all out though."
Cons: "That you have to pay for drinks. And no peanuts or small snacks was a bummer - that's just cheap (you have to pay for those too)"
Pros: "Boarding was easy / I didn't bring a carry on so I wouldn't be charged but i had a big personal item and was a bit worried but no one gave me any trouble. Attendants were very nice when I wanted more than 1 cup of coffee. Boarding let you sit right there before you got on the flight / seats were right next to the gate. Also booked totally last minute and had a window on first leg, and an aisle on second."
Cons: "The flight was delayed because of SC operational impotence and I was missing my connection. SC said they will refund the fare but refused to compensate $200 in fare difference on an alternative flight. I could not afford the alternative ticket and missed my appointment that I have scheduled 3 months in advance. SC customer service manager named Cole enjoyed torturing me on the phone for 30 min saying he was not going to approve the difference in fares blaming on weather. While an agent at the gate indicated the delay had nothing to do with the weather!!! Most horrific experience ever! And I fly all the time"
Pros: "the crew on board was great. no food options offered. no entertainment. are you kidding?"
Cons: "the flight was delayed so the boarding that was to start at 8:15 started at 9:00. We were all called to board within a few minutes, only to hurry up and wait in another line outside the plane for like 10-15 minutes before the crew actually let us board. The plane left the gate and then sat on the tarmac in another line where over 30 plus planes were also waiting to take off. WE SAT THERE ON THE TARMAC FOR OVER 2 HOURS. Not that Sun Country was at fault, but we should have never been able to board, knowing that the airport was that backed up. JFK is notorious for doing this to customers."
Cons: "They didn't have seatback screens and were instead trying to get people to pay to rent tablets. And there were no free snacks. It just felt cheap."
Pros: "I liked the price"
Cons: "Ok so we had to wait for 90 min into the flight before any service."
Cons: "15 hour delay with no communication with updates."
Pros: "I like the fact that I finally got to my destination."
Cons: "Sun country did a pretty terrible job of delaying my flight. Instead of delaying it all at once, they pushed it back gradually, a total of 7 or so times, until 16 hours later we finally took off. On top of that, they blamed the weather, yet flights were taking off and landing all around us. The fault was clearly with our particualr aircraft or Sun Country management - or both. As compensation, we received a $200 voicher to fly with Sun Country again. I will likely not even use it."
Pros: "One kind male steward."
Cons: "2 hour delay and very turbulent. Innacurate arrival time estimate at time of take-off"
Pros: "I got put in first class"
Cons: "The family that got put in front of me first class smelled bad"
Pros: "great staff, super easy and pleasant boarding, clean plane, scented spray in the bathroom."
Cons: "lack of any snacks."
Pros: "On way there it was exellent service and a very comftorble flight."
Cons: "We had to take a bus and walk up the plane steps outside. And passenger next to me was uncomfortable to sit next to."
Pros: "I am still at the airport, the flight that was supposed to leave 3 hrs ago has been delayed for repair. I am happy they are trying g.to be safe but this is a huge inconvenience. The airline thus far has offered a glass of water to its passengers and that was before we had to exit the airplane. How nice"
Pros: "I tried to check in online the night before flight and nothing happened. I relayed this experience to the check-in guy at the airport where I had to be in line for a few minutes, and he apologized for my experience and asked if I wanted a seat more at the front of than what was designated for me. I appreciated that offer."
Pros: "The price of the flight! My luggage got to my destination. Liked flying out of the Humphrey Airport in MPLS."
Cons: "It was delayed about an hour on the way there and about 2 hours on the way home. Sat on the plane & tarmac both ways for along time. Hate having to pay for my luggage both ways."
Pros: "That i did arrive safely"
Cons: "Staff was kinda rude, seem unfriendly didn't want to ring bell for service because I didn't want to deal with rude behavior. Also the business class gets treated like royal, coach we couldn't even receive peanut's, unless you buy it. I spend over 20 extra dollars on food on your plane. I also had to purchase a monitor to watch a movie. I think you flight has poor class."
Pros: "We overall had really good service, our flight was comfortable, and the people are very friendly."
Pros: "Staff was friendly"
Cons: "Flight was fine."
Pros: "Flights were on time. Attendants were helpful. Seats were comfortable enough. No entertainment system or free pretzel's or nuts - But for the price I think that's totally fine. I bring my own snacks and Kindle anyway. Would definitely fly again."
Pros: "Overall went well. Typical flight experience."
Cons: "Very cramped seating."
Pros: "The crew was really friendly, airline is really roomy and tickets are affordable. Comfortable seats and people aren't jammed on each other which is really hard to find nowadays."
Cons: "You have to pay for food and entertainment, for seats also, which is weird because then why purchase a ticket if they still make people pay $15-25 a seat! However, I am very pleased with the airline and when traveling around US I will choose it again, and reccomend to friends!"
Pros: "The employees were all really nice! Except one blond girls was rude to everyone."
Cons: "The fact that the plane was faulty making me miss my connecting flight. Then I had to wait 10 hours for next flight!!! Once we were about to board thunderstorms came! And that was another two hour wait to board. Worst trip ever. Never using this airline again don't care about the price not worth it at all."
Pros: "Boarding was quick, staff was friendly."
Cons: "The plane was really hot the whole flight."
Pros: "Our flight crew was incredibly nice and we even landed a half an hour early. Free beverages were served to everyone - even the economy seats."
Pros: "Flight departed and arrived on time"
Cons: "The seats couldn't recline and i had the middle seat which made it worse"
Pros: "Crew was awesome"
Cons: "The flight was delayed 3.5 hours and it was very unorganized at boarding"
Cons: "1. I booked my parent's seat through Kayak, for 2 person, same flight, same time but their seats were apart and they had to seat separately 2. My dad asked the crew to put their seat next to each other at check-in but the crew ignored 3. My dad took a seat as given, then flight attendant came and told my dad that he had to move to another, more uncomfortable seat because there is someone on wheelchair has to take my dad's seat! In that case, don't they have to save a seat for wheelchair person in advance? Without asking properly, they just said my dad has to move. Very rude and poor customer service!"
Cons: "I booked a first class ticket after my other flights cancelled. Two hours later I was called to inform that my ticket was issued in error!!!!! How on earth can you book a first class ticket in error and have an airline confirmation number.... Anyways ended up staying another 24 hours in a hotel because of them and ruined the weekend. Hope they reimburse my expenses!"
Pros: "Short flight, bathrooms were clean."
Cons: "Our flight was delayed, and after boarding we sat on the runway for another hour. Flight attendants were rude, and seating was very squished."
Pros: "Staff was good and accommodating and kept us informed."
Cons: "We had a four hour delay in JFK. Delay caused by equipment issue. There was no effort to do any service recovery. No meal ticket, not a complimentary sandwich on the plane, nothing. Landing was unnerving as plane had to do go around for what pilot suggested as an aircraft on runway (pilot terminology for poor approach)."
Cons: "I wasn't able to book online or check in which delayed me as I didn't have to check a bag. Every time I tried an error occurred both in the flight there and back. Also, I looked like on my reservation my first name was combined with my middle. I thought it was an error and called and waited on the line fur over a half hour and never talked with anyone. I went into the flight nervous it was going to be an issue. Fortunately it want but the added areas was unfortunate."
Pros: "first time flying Sun Country better than Virgin America which i rate very high , my return flight , i got the time wrong but got on board for the fee of $50- no fuss no drama thanks SC carl n"
Pros: "I loved the amount of legroom in regular coach seating. ."
Cons: "There were no entertainment options, which is fine because I just slept the whole way."
Pros: "The general attitude of the flight crew was great. Warm and kind, fun and full of smiles."
Cons: "The picnic pack was the only thing I could eat and was told it was no longer an option but still on the menu. Ended up not getting anything and was not thrilled by it."
Cons: "There was the rudest flight attendant I ever experienced. I don't like hte way baggage is handled. I wish there were food and free entertainment but it is horrible just the way all American airlines are these days. The flight attendant was unusually bad, however, even for the USA."
Pros: "less cramped than expected. Kind staff"
Cons: "same as all american domestic flights, food/drinks/entertainment are all considered extras"
Pros: "No one within 6 feet of me."
Cons: "Flight status"
Cons: "Seat was very hard and uncomfortable"
Pros: "The steward was super friendly."
Pros: "The Crew was friendly and professional"
Cons: "More entertainment options and food"
Cons: "I would blame this on myself but had a second incident with CheapoAir. The date was wrong and neither cheapoAir NOR AA would help me to fix it without extravagant fees. Ended up eating the ticket."
Pros: "The leg room"
Cons: "No toilet paper or Kleenex on the 2nd flight with American"
Pros: "service was consistent"
Cons: "Plane was unusually hot"
Pros: "Prompt on time service."
Pros: "It was incident free."
Cons: "I can't comment on food. I didn't get any."
Pros: "Terrible customer service."
Cons: "Rude, rude people working at the desks. Saw many people have problems with them, and then they were rude to me as well."
Pros: "Great flight"
Cons: "everyone was friendly"
Pros: "Took me from point a to b. Some entertainment options, nothing spectacular."
Cons: "Toilets were dirty."
Pros: "Comfort and crew"
Pros: "Great crew. So friendly and accommodating."
Cons: "Why can't the crews in in LGA communicate with the passengers during the boarding process like at other airports so that it won't be a mad mob press to get on the plane. The gate agent using the PA didn't or couldn't enunciate, and folks just 15 feet away were asking what she said."
Pros: "Not overcrowded or over booked. Efficient boarding process. Smooth flight."
Pros: "Smooth ride, checked in online, electronic boarding pass, going through security - a breeze. Was little apprehensive because I heard bad things about AA - my 1st experience was good."
Cons: "American Airlines has to be the worst airline I’ve ever traveled with. They canceled both of my flights and scheduled me for flights the next day each time. Customer service pretty poor. I opted to take a train instead. They didn’t reimburse me either. Awful"
Pros: "Perfect quiet comfy flight"
Cons: "New cheap fare is honestly offensive trash."
Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"
Pros: "Left on time Nice flight attendants Arrived early"
Cons: "Runway time in New York"
Pros: "The fly departed on time"
Cons: "American Airlines does not care about its customers."
Pros: "Food was good"
Cons: "No entertainment on the flight"
Pros: "Everyone was pleasant & professional"
Pros: "Good Airplane"
Cons: "Delays and baggage delayed"
Cons: "The plane supposedly was running out of fuel, which I've never heard of such thing. So we had to go down 20mns before reaching Charlotte to a nearby airport to get fueled up and then went back in the air. The whole ordeal made me miss my connection flight to Barcelona! And I wasn't able to get on a flight until the next day. To make matters worse I had to flight back to New York to catch the flight to Barcelona! Unbelievable. I was beyond disappointed. I chose American Airlines for a reason, a good one at that. Yet this happened."
Pros: "Arrived early. Smooth flight."
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Pros: "Never again. I had a connecting flight with a one hour layover and almost missed it. The plane to charlotte was very late boarding. Once i land I rush to my gate because I only have 20 minutes before they start boarding ; I get to the gate and have to wait almost an hour. At this point I still havent eaten because I am waiting around by the gate and the attendants are not communicating any information. Then they finally tell us that the reason the fligt hasnt boarded was because the flight attendant misplaced her luggage in the previous flight and was waiting to arrive to the terminal. Now how is that my issue? American Airlines needs to do better!"
Pros: "Good crew."
Cons: "The plane was delayed for two hours!"
Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."
Pros: "This time every thing excellent"
Cons: "Entertainment was boring"
Pros: "It was exactly what I was looking for. Comfortable, easy and faster to board. I loved to be able to use the ticket on my phone as boarding pass, that made shorter the whole process."
Pros: "Left on time!"
Cons: "No peanut options for gluten free customers"
Cons: "First of all, we got on plane on time but had to wait 1h and 15 min to take off!!!ok that's the airport!!!They didn't even welcome us in plane.No food at all!Coke in plastic cup?Just this?No smile, not a blanket even air condition so strong!!!The manager of American Airlines should try to fly with Greek companies!And I don't mean with Olympic airways in Onassis time(with Coco Chanel suits the hall crew) but I mean now, in poor Greece's Aegean air which again and again wins the price of best airliner in Europe..Service, crew, foooood!!!Polite people..Blankets!!! I feel sorry for American Airlines..Ok we landed safe..Thank God, that's something..."
Cons: "Apparently due to staffing issue I sat in a plane for 2 hours before it took off causing me and my partner to miss our connection."
Cons: "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."
Cons: "My flight was scheduled for 5.37pm, but came to the airport thinking that I could get an earlier flight to Chicago and I was there at 1pm, requested for standby status, did not get it because am not platinum of diamond member, asked for $75.00, of course I didn't want to pay and stayed in the airport thinking that my flight would be on time, but it was delayed and delayed and took off at last, saw O'Hare airport but it looks like the pilot could not land it because he did not get the clearance, but as a passenger, I saw the flight going around and around the Ohare area, at least 6 times, then after landing taxing took for ever. I WILL TRY NOT TO FLY IN AA AGAIN."
Cons: "Good service ! Window seat!"
Pros: "Not enough luggage space for regular number of passengers on board"
Cons: "Plane is small, overpacked, delayed. I lost my shuttle to the Keys and had to stay overnight in Miami."
Pros: "thiughy it was a good price on the fare. Now I know why"
Cons: "The representatives and staff at your LaGuardia airport need some serious customer service training. Very rude - no one seemed to know what was going on. Flights were pulling up they rebooked and they were fussing at customers. Understaffed and delaying and canceling flights. Would not recommend to anyone to fly with them. Even on connection changed gates 3 times. So customer unfriendly!"
Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Pros: "Very organized"
Cons: "No issues, I found value for the amount I paid for my flight"
Cons: "More water, drinks. The food was absolutely horrible."
Cons: "More leg room and more shoulder room."
Pros: "Very courteous crew!"
Cons: "Food, entertainment, cleanliness"
Pros: "The crew was quite nice"
Cons: "Newark airport terminal C is totally a mess"
Pros: "We landed 45 minutes early!"
Pros: "Seat was comfortable but paid up for extra leg room"
Cons: "I was in business class and was terrible The airplane too old , so expensive for that? Can’t believe it..."
Pros: "The crew was awesome! Best flight I've ever had."
Cons: "Crazy cold all flight long, made me even waking up. They should have served gloves and hats."
Pros: "No entertainment. Not working No internet. Crewfelt like they were forced to be “nice”."
Pros: "Almost everything was great!"
Cons: "The internet service barely worked and I will be seeking a refund"
Pros: "Staff was friendly and helpful."
Cons: "Still have not left."
Pros: "They were very kind to my very tired toddler for a late night flight."
Cons: "The itinerary printed out that I was traveling Lufthansa so my nephew left me off at Terminal B; but after trying to print out my boarding pass unsuccessfully, the supervisor said that I was booked on United which is at Term C. I had to rush on the air train to the crowded Airtrain & running thru Security & Customs."
Pros: "2 sear rows so no middle seat"
Cons: "Late departure"
Pros: "Quick flight, no complaints."
Pros: "Arrived on time"
Cons: "Distance between gates"
Pros: "Boarding seemed efficient"
Cons: "In flight entertainment didn't work"
Pros: "Flight attendants were polite and helpful"
Cons: "Bathroom was dirty"
Cons: "Pilot need to improve on communication skill, use better judgement when storm or other situations arise don't boarded the plane and let customers. Wait for 2hrs then turn back to the gate, I don't know what are the protocol, but letting cust. waiting in the plane on the tarmac for 2hrs that's unacceptable. Thank you"
Pros: "Three seats to myself, not crowded."
Pros: "Departure from Newark was delayed but the man at the desk, an entertaining guy, kept us informed."
Pros: "United Airlines for a change did a decent job flying back to LAS unlike our flight from BUF to EWR which got canceled and we had to drive to Newark which was not only disappointing but to witness customer service uncaring even more distressing."
Cons: "We may not choose UA for our family from now on. Quite a bit of confusion even when trying to reach customer service over phone, the hold time is 15 to 20 min?"
Pros: "SERVICE WAS VERY GOOD AND FRIENDLY STAFF"
Cons: "We had to return to Newark due to problem with the plane. So we prepared for a crash landing, but there was little information as to how long it would take to land. So we circled for about 1 hour, waiting to crash land, Little information from the cockpit, and the steward was not prepared for the scenario. Upon normal landing, there was no information as to the next step. Disappointing."
Cons: "Plane delayed due to maintenance at the hub airport of Newark and no gates upon arrival in DFW at midnight."
Cons: "Boarding by group is ridiculous. Should be back of the plane people after kids & wheelchairs. One small bag of pretzels & a cup of drink. JetBlue gives many choices of snacks & whole can of drink. DirecTv - $7.99, JetBlue is free. We were a party of 3 that picked our seats to be together. Got to the airport & our seats were split up by desk clerk & she didn't even inform us of seat assignment change. She also put 2 of us in the Exit row without informing us. Did not know we were assigned to Exit row until we boarded. Our overhead bins were full with other passengers carryons. This should not be. Why can't passengers use their own overhead bins. Stewardess would not help us, she said find a spot up front, if not you'll have to check carryons. Terrible."
Pros: "We arrived safely at PDX"
Cons: "We left 3 hrs late, arrived very late at night, I did not get home until 2 a.m. There was no apology. There were no plugs for computers in the back of the plane and I got stuck between a fat person to my left and a fat person in front of me who leaned their seat back as far as possible. It was hideous."
Cons: "Plane was supposed to depart at 5:30 did not depart until around 7:20!!! Had to sit on plane for almost 2 hrs!! We were NOT OFFERED anything to drink Not even water!! Jet Blue would NEVER be neglectful, they are very service oriented. Plane was full & 2 babies on board one was fussy crying at times. It was s nightmare!! I was exhausted from traveling to NYC & Philly! & the delay & lack of service was AWFUL!! Could not watch TV, bc It either connects to phone, I could not connect it or I think you had to pay! Unheard of!!!I love to watch CNN, MSNBC & Fox it makes the time fly!! Hopefully will Never have to fly United Again"
Pros: "It was nice to get free wine on the flight. Had I know what I was about to endure I likely would have had more. Honestly. I am uncertain how you can stay in business."
Cons: "The temperature in the cabin was way too cold and the excuse of a blanket is really insulting to be warm enough to sleep. The video screen was tiny and grainy. Every time the PA system was used it buzzed so whatever was being said wasn't comprehend-able. The biggest complaint was the seating room. I understand that you want to get people into more legroom seats but honestly there should be a regulation for the inhumane way you treated those of us that did not ante up more! I thought I alone have these opinions but once you get me back home, you loose my business forever. I will take my Transatlantic flights every six weeks elsewhere."
Cons: "United sent out a series of delayed flight communications times that all contradicted each other. Flight updates did not give me adequate time to arrange my plans to accommodate their sporadic updates for fliget 4132, resulting in me missing my flight after paying a $95 dollar cab fare. May 1, 2017 United failed in my eyes of a loyal customer."
Pros: "Flight attendant. The actual flight"
Cons: "The Gate agent was rude and fresh. At least 10 passengers told me they did not hear the boarding announcements until the final boarding was called. When I said to my friend as she was running toward the gate that we didn't hear the announcements. The gate agent told me I was the only one because all the other passengers did. I told him that wasn't true. He would not look at me and repeated to go down the jet way or I would miss the flight. Meanwhile more passengers were running for the gate. The message board message displayed "preboarding". I was sitting in the gate area for 40 minutes."
Pros: "That small propeller plane was an exciting experience!"
Pros: "Safe flight"
Pros: "The pilots"
Cons: "It's united."
Pros: "Great entertainment options. Thank you"
Cons: "The wi fi should be free of charge"
Pros: "Had a great night sleep despite it being delayed 3 hours."
Cons: "Flight got into LA and 2:00am but overall the service was good"
Pros: "terrific cabin crew"
Cons: "antiquated and limited music selection"
Cons: "They cancelled the 6:00 AM flight with no prior warning, tried to put me on a 7:00 PM flight instead."
Pros: "They were on time."
Cons: "It was very uncomfortable."
Pros: "More luggage storage (overhead and under the seats) on this international flight than on domestic. Most everything else was as expected."
Cons: "The toilets smelled and were messy a few hours into it. (I was on a Korean Airlines flight recently and their toilets were always clean and nice!). The crew were mostly efficient and worked well together BUT only one (out of the 4 or 5 in our section) smiled at passengers and looked like she was actually enjoying her job. One blanket wasn't cleaned well enough."