Pros: "Not a thing"
Pros: "Everything was fine excellent."
Cons: "Everything was excellent."
Pros: "The attention of the crew"
Cons: "Hot food"
Pros: "Crew amazing, airport security staff and procedures are preposterous, food crapy, layover way too long"
Pros: "The large plane that I was on was great. Comfortable and a smooth ride. Movies were good. Drinks good."
Cons: "Food could be a little better."
Pros: "The crew was helpful and professional, the food was flavorful and plentiful, the entertainment selection was good and the aircraft was well take care of and had amenities like spots to charge devices"
Cons: "The WiFi didn’t work even though it was advertised as working"
Pros: "On board crew are nice, counter personal at JFK is horrible"
Cons: "JFK counter lady extremely rude and tried to charge extfor every gram of luggage, finally I checked my carry on and still wanted to charge for my backpack but the supervisor said that was ok with weight. Absolutely awful experience at AeroMexico counter. Food is bad. Seats are a TORTURE"
Cons: "In JFK, they asked to check in every single carry on. This is very inconvenient and adds time upon arrival. Considering that this is a late evening flight, the more you wait the later it gets. If this plane has not enough space they should use other plane"
Pros: "Flight was on time and crew was nice and attentive"
Cons: "Free Wi-fi would be appreciated"
Pros: "Everything was great. Service, food and drinks"
Pros: "Early arrival."
Cons: "Tedious check in with camera.. Snack not great. Aeromexico Changed my seat without prior notification. Boarding pass did not reflect change until I boarded. Miss the individual screens for entertainment center to watch movies."
Pros: "Quick entrance from JFK"
Cons: "Horrible terminal service will not fly ever again with aueromexico"
Cons: "We were not let in the bus to take us from the terminal gate to the aircraft on the runway, forcing us to miss the flight. And then were coerced into having to purchase another 2 tickets on the next flight, instead of them transferring our seats from one to the other. Absolutely the worst treatment to a paying customer / passenger you can imagine."
Cons: "Took us one hour to taxi out to the runway."
Pros: "The crew at the gate did their best to seat my family together."
Cons: "No entrainment available and the flight crew took over an hour to bring me some water."
Cons: "I’m still stuck in Mexico"
Cons: "I had to pay $286 extra for two extra luggage. I was the impression that Aeromexico would charge $100 pesos for every extra luggage."
Cons: "It was an Aeromexico flight when I tried to check in via my app it dint let me it meme me go to delta finally I have to call them to do the check in"
Pros: "Horrible! They changed my flight to much later. I’mnstill in mexitco city waiting for my flight to Lima. Hated it."
Cons: "It changed last minute. I was supposed to be in Lima for my dad’s surgery"
Pros: "Got to fly a newer Aeromexico plane. It's awesome. Tuve la oportunidad de volar en unos de los aviones nuevos. Excelente."
Cons: "Arrived 3 hours early to check in but no one was at the check in counter until an hour later. Llegue 3 horas antes para regrirstrarme pero nadie llegó hasta una hora despues."
Pros: "Tons of food during the flight, you can still get alcoholic beverages without extra charges, very on time. Flight from here to Mexico was perfect. Now, on my way back, there was a 5 hour delay. The treatment was much better than other airlines, but it would have been better to let us know that we could track the plane from GDL. Now my only complaint regarding the small airplane from MTY to NYC is that the entertainment is provided via a mobile device, yet there's no ports for charging it, and there's no way a device will last that long, which made the whole excercise totally useless."
Pros: "Great service , and very convenient"
Cons: "Forced me to check my 2nd bag @ $55 after already paying to check my first, despite it being a normal carry-on. Unusually rude and unhelpful from booking through check in service. In flight was ok, albeit an older plane. Worst aspect was booking through justfly.com; expect to get fleeced on extras and relegated to an unassigned middle seat and generally regarded like a second class citizen."
Pros: "On time."
Cons: "Airplane seemed a bit old."
Pros: "The cabin attendants were very professional, bilingual and smiled."
Pros: "amazing plane large easy new"
Cons: "Our flight was delayed and upon asking the supervisor for more information she was extremely rude and rolled her eyes."
Cons: "20 minute delay impacted my connecting flught"
Pros: "Everything. Flight was great."
Cons: "That delta operated the flight back to NY"
Pros: "To be Honest, I really don't like anything about this airline. It has horrible service. The workers at the airplane are nasty. And I didn't get my bag, even when I had to paid for it. This service from this airline the worse. ..."
Cons: "N O T I N G ...."
Cons: "Poor communication about serious delays."
Cons: "their seating chart and the entire seating experience sucks"
Cons: "Massive 12hour delay, no compensation and then plane was over 45 minutes late the next day"
Cons: "Confort, FOOD"
Cons: "Los aviones son viejos, el sistema de entrada a México es muy desorganizado y tardas mas de dos horas para pasar por el proceso, si estas con conexión necesitas una escala de 3 hs como mínimo. Si bien esto no depende de Aeromexico no hacen nada para agilizar el paso de la gente que tiene una conexión."
Pros: "I have accommodations paid after having my flight canceled."
Cons: "Lack of organization and information which caused delays to passengers after having the flight canceled."
Pros: "attention, service , time"
Cons: "I am still waiting for my connection in Mexico City as the flight was 2 hours delayed in NY. I am missing a big family event due to inneficiency."
Pros: "From the boarding process all the way to arrival it was a great experience overall. Brand new planes with free up to date movies. The economy seats truly recline (to what i was very surprised) and the food was pretty good."
Cons: "There's absolutely nothing I didn't like about it."
Cons: "Not enough drinks offered"
Cons: "Bad planning, the flight was cancelled after we were on board for 2 hours, they schedule a direct flight for the next day! Making me lose, time, plan and money"
Pros: "My experience was great. The plane was comfortable and I enjoyed the food and the entertainment provided."
Cons: "Checking in at JFK took a while."
Pros: "Aircraft is new and comfortable"
Cons: "Food was bad, even for airline standards."
Pros: "Entertainment on board."
Cons: "Staff at JFK's Aeromexico desk grossly incompetent: non-communicative, extremely slow and not very helpful."
Pros: "Literally nothing."
Cons: "It could have happened."
Cons: "nothing - service for the money was top notch"
Cons: "The flight was cancelled."
Pros: "Boarding process was very quick."
Cons: "Some sort of entertainment. There was nothing."
Pros: "Seats had tv monitor"
Cons: "Check in was horrible and inefficient. The seats are smaller compared to most major airlines (Delta, AA, Air France, KLM)"
Cons: "The seating is appealing. Impossible to sleep. I will be “ saddle sore “ for days. Please look at the padding and upgrade"
Pros: "New clean plane"
Cons: "Limited leg room if unable to upgrade. Unexciting food."
Pros: "Service and entertaiment"
Cons: "Delayed 1.5 hours and a few people missed connections."
Pros: "The crew made the flight quite pleasant"
Pros: "Gave me a bagel before landing."
Cons: "Boarding process was disorganized, no one helping adjust suitcases to maximize space (one guitar laid on its back instead of standing on its side took an entire bin instead of half), the flight attendant woke me up to lift my seat back because the person behind me wanted to eat. Their flawed design is not my problem."
Cons: "I didn’t receive my bag and I lost one day waiting for it without going anywhere . Without any information about the delivery time . Very disappointing about that services , I even couldn’t change and I still waitingggg"
Pros: "It went well . No problems."
Pros: "Comfy. Adjustable headrests. Complimentary food and drink."
Cons: "Food options were a bit limited but overall everything tasted good. The screens were very old and low quality so it was very hard to see the movies but the selection of media was good."
Pros: "Crew was friendly"
Cons: "We had a 30 minute delay for technical reasons leaving JFK and then spent 60 minutes taxiing/waiting to takeoff. During the flight the pilot made up about 15minutes but then a Heathrow circled for 20 minutes this caused us to miss our connecting fight what are it worse is that BAnever todos we had issued our flight even though they knew but the time we landed that we could no take it through security in time . It wa very confusing trying to figure out that we had to reschedule and where and how to do it."
Pros: "Comfy, but small seats. Good food, nice crew"
Cons: "Small, old, buggy entertainment screen. Seats very narrow"
Cons: "The plane was dirty"
Cons: "air condition from above and from everywhere, it was too cold for me."
Pros: "very comfortable but because it was not a full flight"
Cons: "The only problem that I had with my flight is that my luggage did not arrive on the same flight. Possibly due to my connecting flight from DCA to JFK. Both American Airlines and British Airways reassured me that it would be at Gatwick Airport when I arrived. Unfortunately, it did not. It took approximately four days to get my luggage. This was definitely a lessons learned."
Pros: "Modern individual entertainment stations. Comfortable leather (or perhaps synthetic leather) seats. Friendly helpful crew."
Cons: "I was seated between 2 people, and it felt like very little space."
Cons: "Unable to book a seat in advance"
Cons: "I would have preferred a larger breakfast. For a flight departing after midnight, a dinner was not necessary—but a good breakfast was!!"
Cons: "When I got to London British airways refused to board the plane that was originally scheduled to leave for Warsaw because there were not enough passengers. That happened twice. I was at the airport for over 12hrs and the airline didn't offer an explanation at all or even a food voucher. It was tortourous"
Cons: "The aircraft (flight operated by American Airlines) was so old that in Economy class there weren't individual screens on the back of the front seat. I haven't seen anything like that since the 1990s! There was no USP or outlet to charge phones or ipads so i couldn't even use my entertainment. Passengers should be informed in advance or given a significant discount. Very disappointed."
Pros: "Flight was on time"
Cons: "Security - I was screened and it was uncomfortable and they kept the lights on for a while overnight"
Pros: "Extremely pleasant crew!"
Cons: "Very crowded flight and plane."
Pros: "Glass of wine"
Cons: "Old plane - good horrible no are room"
Pros: "The staff"
Cons: "The food, the seats were old and cramped and i could feel every movement from the ppl behind and actually got shouted at by the man in front of me because i put my water bottle in the pouch in my seat. He thought i was punching the seat. inflight entertainment was brutal, limited selection of movies and bad ones at that. The screen was old and pixelated..... Food was bland and not edible. It was a red eye and we were not given eye masks, toothbrushes or ear buds. Horrble experience ill never fly BA again"
Pros: "The crew was very attentive"
Cons: "The flight was a bit delayed. Overall a good experience!"
Pros: "Pilot announcements"
Cons: "Poor customer from flight attendants"
Pros: "Crew polite"
Cons: "Boarding was chaotic"
Pros: "It was on time and transfer was easy"
Pros: "Nice cabin crew"
Cons: "Old media system and plane"
Pros: "A lot of space for legs"
Pros: "Chair room"
Cons: "No free food"
Pros: "Great staff. Helpful and friendly. I had a comfy seat on the aisle and the plane wasn't crowded so I had an empty seat between me and the next passenger. The food was good. The movie/TV options were fun. I was entertained the whole way to London."
Cons: "Even though it was Finnair it was quite difficult to get my boarding passes and was unable to choose the seats on my long flight. I had to get my boarding passes through American Airlines and then flew through British Airways. It would have been very frustrating/difficult to a new traveler. The flights themselves were very good, they were accommodating and was able to move my seat for me in JFK, the flight with British Airways was good."
Cons: "My flight to NYC was delayed 2 hours because of weather and I got a notification that this flight was delayed as well. Got to the counter at 10:50 (flight was delayed to 11:48) and they would not let check in. Ended up missing all my connecting flights and had to pay an additional $1600 as a result."
Pros: "Food was tasty"
Cons: "I was not able to select my seat until 24 hours before the flight without paying, which I think is ridiculous. Once I checked in 24 hours before, I was still not able to select my seat. The problem was related to me booking through a partner airline. The partner (American Airlines) couldn't help me because they couldn't access the BA seats. And BA couldn't help me on the phone to select my seat for some other reason (I can't remember). I had to wait until I got to JFK a few hours before the flight, by which time all the seats were filled and I was stuck in a middle seat. Basically, I think there needs to be better communication or coordination between BA and their partner airlines to help customers before the flight, and also it is absurd to charge $35 to choose their seat."
Pros: "We had a close connection so they moved us to the front of plane before landing to ensure we were the first off the plane."
Pros: "The food and entertainment options were both above average."
Cons: "The flight was being run by Iberia, not British Airways. Iberia has a policy which did not allow me to check in without proof of a return flight. Unfortunately, my travel partner had booked the return flight and did not share the details with me. I was not able to reach my travel partner and, as such, was forced to buy a new ~$2,300 return ticket on the spot in order to provide the necessary proof. This was an extreme inconvenience, as I nearly missed my flight. If Iberia or British Airways made its travelers aware of this policy in advance of their check in. I have no intention of flying Iberia ever again."
Cons: "The air in the airplane was very cold and no blankets were provided. The aircraft seemed very old. Small movie screens on the ceiling, too far away to watch movie."
Pros: "Crew was very kind"
Cons: "Screens for entertainment were a bit fuzzy, food was just ok, leg and arm space was tight"
Pros: "When I finally got on the flight."
Cons: "That we were delayed overnight. Wrong plane with wrong crew. No communication to the passengers."
Cons: "Seating was not comfortable."
Pros: "Everything was on time. The plane was kind of full but the flight attendants really tried to reseat passengers that wanted to change their seats. To me, that's above and beyond, being in the service industry myself. The entertainment was really diverse and offered many options. The food was good and the red wine was excellent. The pilot gave us regular updates about the flight and the weather in Barcelona, our destination. The seats were roomy and comfortable. Restrooms were very clean."
Pros: "Took off and landed on time. Very decent plane food."
Cons: "Lay flat beds in business are not terrific."
Pros: "the crew was amazing. Seats needs to be more comfortable."
Cons: "seat needs to be more comfortable."
Pros: "Crew and pilot were great."
Cons: "The plane was absolutely PACKED during the peak of a global pandemic. Completely irresponsible to not have people spaced out by at least one seat."
Cons: "there was no social distancing"
Pros: "Everything was amazing"
Cons: "More snack options"
Pros: "Nothing. It’s a terrible airline. Seriously, don’t book with them unless you’re desperate or you want to have an anxiety attack."
Cons: "American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. They took me off an already delayed flight after I’d already boarded to examine my smart bag. I know that lithium batteries can’t be taken in the underbelly of the plane and I knew my bag would likely be checked at the gate (why I removed the battery and left it at home in the first place). When they asked me if I had a lithium battery in my bag I said “no.” They then gate checked the bag and allowed me on the plane. After everyone had been boarded (half an hour after we’d been scheduled to take off) they then called my name out on the speaker. I had to then de-board the plane and re-explain to staff that there was no lithium battery in my bag. The staff didn’t believe me citing the infallible logic: “there are ports so there’s a battery.” I told them again and again that the battery had been removed and the charging ports—while there—were inert as they weren’t attached to the battery. STILL, I had to remove all of my clothes from the bag, and open every single compartment (of which there were many) for them to allow me to get back onto the plane. They were telling me that they might have to “rebook the flight” if my bag couldn’t get on. I don’t think I need to explain how agitated/terrified that made me."
Pros: "The crew was really good. The flight had no issues. I was pleased."
Pros: "I pay $30 more for my bags"
Cons: "I pay $30 more for my bags,"
Cons: "Phoenix airport is horrible for on time departures. Always."
Cons: "Nice crew. Nice flight. Wish there was a bit more legroom"
Pros: "Great first class cabin crew."
Cons: "My flight time was changed because the crew was not on time. Then it was changed back after everyone had already made accommodations for their connections, me included."
Cons: "I was annoyed when I was told I would have to check my carry on because there was no more room in the overhead compartments. Then as I was walking down the aisle to get to my seat I saw a lot of room in the overheads."
Cons: "Service was excellent"
Pros: "Flight left on time. Pilot had a sense of humor."
Cons: "Entertainment seemed canned"
Pros: "I like that I made it home alive."
Cons: "Everything about Departing and arriving was a Poor experience. I might not be using this particular airline again. 4 Airlines now on my list of do not use."
Pros: "No need to drive from OKC!!!"
Cons: "Flight crew was an hour late to the flight, whereas customers were waiting for far longer than that."
Pros: "Fast and easy service"
Cons: "In 2 weeks, my husband and I had 4 flights with American and none of them went as planned. We endured flight cancellation, incomplete rebooking with another airline, rude customer service agents, multiple flight delays as well as multiple day lost luggage. Finally, it cost $2K more to get to my destination. Obviously not flying American again."
Pros: "Entertainment streaming was decent."
Pros: "Staff very professional, everything else went as planned. That's all one needs."
Cons: "We had a hard time hearing (clarity of speech) announcements over the intercom at the gate & on the plains (specially when the captain spoke). Nothing life threatening, but wouldn't want to miss something important."
Pros: "Got me to where I'm going safely. Crew was nice."
Cons: "Flying is painful"
Cons: "The cabin was very warm and almost unbearable. The flight attendant for the first class section was very rude."
Pros: "The flight left on time - I do appreciate that."
Cons: "We were forced to check our Uppababy Vista stroller at EWR departures that we hoped to check at the gate. Needless to say this made it difficult to get our toddler through security. At baggage claim only half our stroller was there - they had disconnected the seat from the wheels. Luckily we spotted what looked like a similar frame to ours at the gate when we landed. It then took another forty minutes for the baggage claim office person to go through security, to the arrival gate and back to baggage claim."
Pros: "Flight left and arrived early"
Cons: "Insufficient supply of Immigration forms"
Cons: "No personal space or legroom. Uncomfortable seats."
Cons: "Flight delayed but the airline "autorouted" off my flight without informing me. I ran across the airport in Charlotte with my 2 small kids to find my original flight still there and I was kicked off of it. Irate and beyond bothered I got nothing but I'm sorry and you can get another flight in over an hour. So my small children and I will not arrive beyond dinner and bedtime. Unacceptable."
Pros: "Great attendants. Easy ride. Easy take off, easy landing."
Cons: "We departed late due to something going on in the runway. No free wifi option."
Pros: "Friendliness of flight crew; entertainment choices."
Cons: "Food was poor for first class."
Pros: "The flight arrived early which was nice. But that's the only good thing about this flight."
Cons: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."
Pros: "3 hrs delay Small plaine No entertainment"
Pros: "Priority boarding provided by my credit card"
Pros: "The staff was completely nice (except when I was trying to rebook my ticket and I felt like there was no understanding of what I was going through)."
Cons: "There was a strange situation outside of LGA wherein I sat in a car for nearly an hour once already at the airport. I don't know what was going on but we were trapped there and it caused me to miss my flight. There were no other flight out and I ended up having to book an entirely new ticket. I believe that LGA or American Airlines should refund my expenses, because otherwise it makes me not want to ever go through either again."
Pros: "On time departure and early arrival."
Cons: "No meal. Only a bag of pretzels and one drink. Even half a sandwich would have been acceptable."
Cons: "Everything was ok"
Pros: "Stewardesses tried to make up for disastrous management mistakes. One customer service rep was helpful when Kiosk refused to give me boarding pass or seat assignment or pay for baggage check--ALL USING MY AMERICAN AIRLINES ADVANTAGE MASTERCARD!"
Cons: "Change of airports from EWR-Oak to JFK/SFO after I had printed boarding passes. Got call from AA but when I picked up, no one was on the line. Equipment prob, they said. I think it was two half full planes and they screwed the EWR passengers. Manhattan was in gridlock because of UN session. I discovered change when I arrived to check luggage curbside at EWR. 3 hours of stop and go traffic to get there. See other box re kiosk problems. Boarding pass didn't have my TSA FTN so had to go back. Could not check luggage curbside. Got seat in last row when I noticed boarding pass had no seat assignment. They lost my luggage at SFO. There's more, but..."
Cons: "The exit row seats were very confining g..way to narrow due to type of seat used..had the tray in the arm"
Pros: "On time"
Cons: "3 hrs on tarmac then weather canceled flight then hoax shutdown JFK"
Pros: "The flight had a 3+hour delay leaving New York and the connecting flight from Phoenix had another hour delay. The customer service rep on the phone did her best to help me but there was no way for me to get to my destination on time (I had given myself a 2.5 hour cushion."
Cons: "Over 4 hours of delays made me miss my best friend's wedding rehearsal dinner-- and i was the best man. Completely unacceptable."
Pros: "every thing is okay other than the delay."
Cons: "delay in departure for 2 hrs"
Pros: "i was delayed first for 2 and a half hours in newark which changed to 4 hours and were told because of refueling. which made me miss my connecting flight in phoenix. then the new flight i was put on in phoenix i was rushed onto the plane only to sit and wait on it for another 2 hour before taking off. terrible experience"
Cons: "1 hour on the runway for a 1 hour flight"
Pros: "No lines at checkpoints..on time departure and arrival!"
Cons: "The boarding calls seem excessive. So many specialty groups! Military in uniforms, people with this or that credit card, people in this or that club."
Cons: "The airline was rude and unaccommodating. They refused to let me get on a flight that was not leaving for 45 minutes. Then they try to tell me that I had to wait in the airport for five hours to get another flight. I booked passage with JetBlue"
Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Pros: "Very organized"
Cons: "No issues, I found value for the amount I paid for my flight"
Cons: "More water, drinks. The food was absolutely horrible."
Pros: "Very courteous crew!"
Cons: "Food, entertainment, cleanliness"
Pros: "The crew was quite nice"
Cons: "Newark airport terminal C is totally a mess"
Pros: "We landed 45 minutes early!"
Pros: "Seat was comfortable but paid up for extra leg room"
Cons: "I was in business class and was terrible The airplane too old , so expensive for that? Can’t believe it..."
Pros: "The crew was awesome! Best flight I've ever had."
Pros: "No entertainment. Not working No internet. Crewfelt like they were forced to be “nice”."
Cons: "I was not on this flight because my previous United flight was late! So I am having to sit all from 8:00 am till 8:25 pm in the airport. I am not happy."
Cons: "Still have not left."
Pros: "They were very kind to my very tired toddler for a late night flight."
Pros: "kosher meals were on plane. extra legroom was comfortable. Good choice of movies"
Cons: "We started to board on time and after group 1 boarded, they said they pulled the crew for a different flight and we needed to wait til 1:30 AM ( 2.5 hours delay) to board. Then 30 minutes later they called us back after finding another crew. It was very chaotic and made not sense"
Pros: "All the flight crew was incredibly attentive, particularly with those with special needs. From helping them to use the facilities to getting them little extras. It was a nice thing to see - especially in a such long (14+ hrs) flight."
Cons: "The entertainment system and service carts were quite outdated. There were no visible place to charge my phone. It takes away from the strong people service."
Pros: "United staff worked with me to book a round-about itinerary on a different airline that got me to my destination within 8 hours of the original flight. Progress announcements were made at regular, predictable intervals."
Cons: "My flight was cancelled an hour after scheduled takeoff due to mechanical issues. The plane was actually repaired, but the time it took to do so exceeded the flight crew's hours. I understand the practical implications, but in the moment it did feel maddeningly bureaucratic."
Cons: "The itinerary printed out that I was traveling Lufthansa so my nephew left me off at Terminal B; but after trying to print out my boarding pass unsuccessfully, the supervisor said that I was booked on United which is at Term C. I had to rush on the air train to the crowded Airtrain & running thru Security & Customs."
Cons: "Delayed due to a late crew member. Arrived 2 hours late into O'Hare making for a very tight connection. Other than the delay, all was fine."
Pros: "2 sear rows so no middle seat"
Cons: "Late departure"
Pros: "Quick flight, no complaints."
Pros: "Boarding seemed efficient"
Cons: "In flight entertainment didn't work"
Pros: "Flight attendants were polite and helpful"
Cons: "Bathroom was dirty"
Cons: "Pilot need to improve on communication skill, use better judgement when storm or other situations arise don't boarded the plane and let customers. Wait for 2hrs then turn back to the gate, I don't know what are the protocol, but letting cust. waiting in the plane on the tarmac for 2hrs that's unacceptable. Thank you"
Pros: "Three seats to myself, not crowded."
Pros: "Departure from Newark was delayed but the man at the desk, an entertaining guy, kept us informed."
Pros: "United Airlines for a change did a decent job flying back to LAS unlike our flight from BUF to EWR which got canceled and we had to drive to Newark which was not only disappointing but to witness customer service uncaring even more distressing."
Cons: "We may not choose UA for our family from now on. Quite a bit of confusion even when trying to reach customer service over phone, the hold time is 15 to 20 min?"
Cons: "Plane delayed due to maintenance at the hub airport of Newark and no gates upon arrival in DFW at midnight."
Cons: "Boarding by group is ridiculous. Should be back of the plane people after kids & wheelchairs. One small bag of pretzels & a cup of drink. JetBlue gives many choices of snacks & whole can of drink. DirecTv - $7.99, JetBlue is free. We were a party of 3 that picked our seats to be together. Got to the airport & our seats were split up by desk clerk & she didn't even inform us of seat assignment change. She also put 2 of us in the Exit row without informing us. Did not know we were assigned to Exit row until we boarded. Our overhead bins were full with other passengers carryons. This should not be. Why can't passengers use their own overhead bins. Stewardess would not help us, she said find a spot up front, if not you'll have to check carryons. Terrible."
Pros: "We arrived safely at PDX"
Cons: "We left 3 hrs late, arrived very late at night, I did not get home until 2 a.m. There was no apology. There were no plugs for computers in the back of the plane and I got stuck between a fat person to my left and a fat person in front of me who leaned their seat back as far as possible. It was hideous."
Cons: "Plane was supposed to depart at 5:30 did not depart until around 7:20!!! Had to sit on plane for almost 2 hrs!! We were NOT OFFERED anything to drink Not even water!! Jet Blue would NEVER be neglectful, they are very service oriented. Plane was full & 2 babies on board one was fussy crying at times. It was s nightmare!! I was exhausted from traveling to NYC & Philly! & the delay & lack of service was AWFUL!! Could not watch TV, bc It either connects to phone, I could not connect it or I think you had to pay! Unheard of!!!I love to watch CNN, MSNBC & Fox it makes the time fly!! Hopefully will Never have to fly United Again"
Pros: "It was nice to get free wine on the flight. Had I know what I was about to endure I likely would have had more. Honestly. I am uncertain how you can stay in business."
Cons: "The temperature in the cabin was way too cold and the excuse of a blanket is really insulting to be warm enough to sleep. The video screen was tiny and grainy. Every time the PA system was used it buzzed so whatever was being said wasn't comprehend-able. The biggest complaint was the seating room. I understand that you want to get people into more legroom seats but honestly there should be a regulation for the inhumane way you treated those of us that did not ante up more! I thought I alone have these opinions but once you get me back home, you loose my business forever. I will take my Transatlantic flights every six weeks elsewhere."
Pros: "The crew was polite"
Cons: "It took pass our departure time to get people onto the plane, the plane was super delayed 8:25 turned into a little over 10, and I was super uncomfortable the whole flight. Spent the majority of my day in the airport just waiting on this flight."
Cons: "United sent out a series of delayed flight communications times that all contradicted each other. Flight updates did not give me adequate time to arrange my plans to accommodate their sporadic updates for fliget 4132, resulting in me missing my flight after paying a $95 dollar cab fare. May 1, 2017 United failed in my eyes of a loyal customer."
Cons: "after transferring from terminal B after a long walk then another long walk to transfer to Terminal C and another walk to baggage claim for a 70 yr.old woman and no transport available is intolerable and unacceptable! It is so disgusting that I am a frequent flyer via United Airlines and getting more and more dissatisfied cause of the troubles I'm encounterring flying with United Airlines! I should think twice,the next time I'm booking with the airline for my next flight!"
Pros: "Flight attendant. The actual flight"
Cons: "The Gate agent was rude and fresh. At least 10 passengers told me they did not hear the boarding announcements until the final boarding was called. When I said to my friend as she was running toward the gate that we didn't hear the announcements. The gate agent told me I was the only one because all the other passengers did. I told him that wasn't true. He would not look at me and repeated to go down the jet way or I would miss the flight. Meanwhile more passengers were running for the gate. The message board message displayed "preboarding". I was sitting in the gate area for 40 minutes."
Pros: "That small propeller plane was an exciting experience!"
Pros: "Safe flight"
Cons: "My flight was cancelled after being delayed a few times. I was offered to be on standby on flights that's were overbooked the next day. The closest airport was 2 hours away with a different airline."
Pros: "The pilots"
Cons: "It's united."
Pros: "Great entertainment options. Thank you"
Cons: "The wi fi should be free of charge"
Pros: "Had a great night sleep despite it being delayed 3 hours."
Cons: "Flight got into LA and 2:00am but overall the service was good"
Pros: "didn't crash"
Cons: "the plane started while there apparently was a hydraulic problem which made them decide to turn around right before the Atlantic and fly back all the way to New York in a plane that shouldn't have taken off in the first place. Flight eventually got cancelled."
Pros: "More luggage storage (overhead and under the seats) on this international flight than on domestic. Most everything else was as expected."
Cons: "The toilets smelled and were messy a few hours into it. (I was on a Korean Airlines flight recently and their toilets were always clean and nice!). The crew were mostly efficient and worked well together BUT only one (out of the 4 or 5 in our section) smiled at passengers and looked like she was actually enjoying her job. One blanket wasn't cleaned well enough."
Pros: "The crew was fantastic ! My daughter was anxious during some unexpected turbulence and she was very supportive . Movies and entertainment were good . Food , acceptable."
Cons: "The space allotted per person is ridiculous. And I upgraded to extra leg room ... What extra legroom ??"
Cons: "The flight was delayed by over 4 hours, there was no clarity on what was going on. They made us change aircrafts, the ground staff was mean at best. In spite of the 4 hour wait they didn't even bother serving food or made any announcement to handle passenger anxiety and concerns. Delays are sometimes unavoidable and I have had experiences in the past but none that was handled this unprofessionally"
Pros: "Flight attendants were friendly But people at checking in are really mean. Nasty people you should get another people with better trainings, etc. They were asking personal questions and abusing just because of their power. Not good at all, one on the worst experience"
Cons: "Personal at checking in. They have the worst attitude ever"
Pros: "Service staff were very nice. I felt bad for them. See below."
Cons: "Flying in an airplane that has the fuel to make it to the destination. We had to make an emergency stop during take off. The pilot said an American pilot in another plane caused him to make the emergency stop. Then he said we had to refuel!!!"
Cons: "Connecting flight was a nightmare. Airline did not accepted electronic boarding pass. They made me make a 1 hr. line to get a paper one. Couple of passengers and I almost lost flight. Volariis counter staff did not provided nor informed a paper boarding pass was needed to fly internationally when I told them I was traveling to Dallas."
Cons: "Flight was over sold and lost my seat"
Pros: "The crew was super professional"
Pros: "The trip was for my mom , she couldn’t aboard the plane because the need a confirmation number not just with her name ,she lost the flight"
Pros: "On-time flight"
Cons: "- Worst seats ever. I felt that I was sitting on stones. Limites recline, limited legs space.No entertainment, no water. Worst boarding system EVER!!! ,No flight again, Do not fly this airline!!"
Cons: "I had to pay for check in at counter because I could do it online. Their system didn’t work well. Ridiculous"
Cons: "El equipaje tardó mucho en salir"
Pros: "Efficient boarding"
Cons: "More comfortable seats"
Pros: "volaris charged me 20 usd more only because I had 11 kg of luggage , the limit was 10 kg"
Cons: "The airplane wasn’t clean, spaces very reduced, bad service... that’s the problem with cheap companies but Volaris can do better"
Cons: "Never booking with this airline again."
Cons: "Volaris closes flight doors an hour prior to departure. Thats unheard of. Meaning they close even if you do not have to check luggage and even though its within boarding time, if you are not checked in at least one hour prior to departure you will not be able To fly And they offer no refunds or reb"
Cons: "It was an overnight flight so I would have appreciated if the crew members refrain from super loud conversations right next to my seat (I was obviously trying to sleep as everyone else on the flight."
Cons: "Crew did to know how to be patients or help the guest specially when you have an infant with you"
Pros: "One of the worst experience I’ve had."
Cons: "Our flight was delayed for 3 hours! Completely ruined out plans."
Cons: "I lost my connection because my first flight was delayed. It would be amazing if Kiwi.com would refund my unused flight Cancun-Chicago. I paid for a checked bag with Frontier, they didn't let me in the gate because I arrived 10 minutes later and I didn't get my money back for my luggage."
Pros: "The service"
Cons: "The space"
Pros: "I liked the boarding was pretty simple and went by smoothly. The crew was very welcoming. I was happy to know that the vessel was not fully booked and therefore, had some empty seats to which I moved to. I felt fine like any other flight."
Cons: "No entertainment but that is because it was a short 3 hour flight. Nothing else to report."
Cons: "Luggage delayed at least two hours. Waiting for it still! This is nuts."
Cons: "1 hour delayed, and luggage took 30 minutes to be available even though flight gate was very close"
Pros: "Very Smooth trip. Excellent service. A little late on departure."
Cons: "Seats are large but hard Sell food. Nothing free."
Pros: "Service was great but asking for water should not be a paying matter. They want to charge you for everything."
Cons: "No TSA Pre Dirty plane Rude staff"
Cons: "I spent 5 hours trying to change my flight for another day and the people at Volaris call center stalled until my time ran out and was within 4 hours of my flight, thus being unable to change it. All this plus the usual: uncomfortable sitting, expensive snacks and mediocre service. Definitely the chepeast way to fly!"
Pros: "Efficient boarding, on time departure and arrival"
Cons: "My knees were up against the seat in front and we're crushed when they reclined. I was able to fit in be putting my legs in the next seats area (fortunately occupied by a small boy)"
Pros: "The aircraft seats were nice. The departure was delayed, but the takeoff and landing was fine."
Cons: "Which airline operates today where the ground staff and the flight crew don't speak or understand English? All announcements at the gate were in Spanish and most of the announcements by the flight crew were in Spanish too. Only the pilot made announcements in both Spanish and English. Thank God! And what's with not letting passengers have their headphones on during take off and landing. Low-cost airline doesn't mean Low-IQ."
Pros: "The employees were professional and the flight was smooth."
Cons: "The sandwich we bought was cold and dry"
Cons: "Charge 50 dollars for one baggage. when other airlines charge 25. Bad service."
Cons: "Only snack options during my flight, was hoping to buy a meal."
Pros: "Overall flight journey was good and on time"
Cons: "The ground staff before we could do our boarding did not allow us to get to the counter even when informed that we had done a web check in... But she was insisting us to pay for the checkin fees to collect our boarding passses which was not professional"
Pros: "That we eventually left..."
Cons: "delayed, customer service on the phone was not helpful , I was held back during oarding. Check in online was a long process and at the end it was pointless."
Pros: "Nothing really"
Cons: "Janet the flight attendant was specially rude, like all the crew Its too bad"
Cons: "People were rude and inconsiderate of our age and ability to move on our own. Being threaten to tip or our tickets would be cancelled is bullshit!"
Cons: "Kiwi lost my reservation I lost my fligh"
Pros: "On time"
Cons: "Seat cushion had sunk in so it did not support me. I’m 135 lbs. space was cramped."
Pros: "It was very on time"
Cons: "The bag fee is excessive"
Pros: "The direct flight and on time"
Cons: "Got no service from the staff called them over and over they would never come back to me after they said they would be right back"
Pros: "Quick and relatively cheap."
Cons: "It was too cold."
Pros: "Well received and very helpful during check-in of luggage."
Cons: "They changed the boarding gate and i missed the announcement."
Pros: "They were on time and accepted my cabin luggage without charging me extra, even though it was slight over 10 kg."
Cons: "They had only food for sale in cash in Mexican pesos in an international flight."
Cons: "My luggage was opened and electronic items / gifts were stolen. I am upset because customer service never answered to resolve the problem."
Pros: "People are great."
Cons: "Seats are way too small. I was crippled after the hour flight. The web site does not work well. It is hard to order add on services like more luggage or a bigger seat."
Cons: "After getting off the plane we had to take a shuttle bus to the terminal due to the large amount of planes landing at the same time (but that’s not the issue), the problem was that while on the bus, the pilot assumed I couldn’t understand Spanish and began to make demeaning comments about a “certain kind of people” (as he put it) referring to gay men. I understand that may not be the way the airline feels about the LGBTQ community; however, the pilot is the highest ranking member of it for this particular flight making him the “image” of Volaris while wearing the company uniform. But the rest of the crew was very nice."
Pros: "Great price on direct flight to destination. Easy checkin & quick ."
Cons: "1hr delay and seat cushion are thin."