Daily cleaning, installation of cabin HEPA filters on flights from New Windsor to Vienna
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Scores according to KAYAK customer reviews
Pros: "I could lean the seats back and you get one free carry on with no additional charge."
Cons: "Serve better snacks, don’t make flyers use their own device for the entertainment. The seats don’t have charging ports so by the time you reach the destination you need to recharge"
Pros: "Nothing. I missed this flight because of a delay of my flight on Friday."
Cons: "This is my second time bad experience with ticketing desk crew. The lady (Her name is Maria) at issuing boarding passes was real rude. First of all she doesn’t know how to enter India OCI (Overseas Citizen of India) information. She was keep saying I do not have a visa to go to India. Which I do not"
Pros: "Yes, crew were great"
Cons: "Checkin was seamless. flight comfortable and pleasant. Unfortunately not much can be done about the worst part, which was total immigration disorganization on arrival at JFK. Coming from Rome which is a huge airport, it was shameful to see the difference. Sigh."
Cons: "Ability to download premade events apple calendar and apple wallet tickets was seemingly impossible. Send me one email with each of those items as it’s one of the number one thing customers care about"
Pros: "Flight attendants were amazing. Definitely some of the best I've ever encountered."
Cons: "Crew at the desk were rude. They also enacted policies that I'd never seen before about gate checking, and implied I was crazy when I noted how unusual it was. I literally came off a previous AA flight with the previous policy and they said I was confusing them with AE."
Pros: "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
Cons: "Airlines should listen to the requests of the passengers."
Pros: "Plane had three delays. Apparently American mechanics are not allowed to strike so they have these fake or very slow mechanical issues."
Cons: "Be on time. We missed our overseas connection and had to buy new tickets to Italy"
Pros: "The crew was nice, although they were not able to relocate me."
Cons: "The space was too crowded. Not much leg room and its such a long flight to have so little space. My flight was also delayed."
Pros: "Crew was great!"
Cons: "My bag got lost"
Cons: "Seats are too close"
Cons: "4 gate changes, delayed delayed delayed. UGH. Sirens going off at gate no staff around to turn it off or talk to. Lady at counter very upset with pilot. We had a plane at the 2 gate but no flight crew. Next gate no plane but crew. Who organizes this? American airlines has some work to do!"
Pros: "That I could watch movies"
Cons: "How complicated it was to watch movies. Look at Netflix, they know how to do it right."
Cons: "Small, cramped seating"
Pros: "Smooth pleasant flight, on time departure and arrival"
Cons: "No food. 5 1/2 hours flight and we were offered one biscotti pkg. paid extra to sit in an exit row and never offered any food even to buy. Unpleasant attitude from flight attendants."
Pros: "How fast it was"
Cons: "No tv"
Pros: "Fast quick flight. Bags out quickly."
Cons: "Seats are far too cramped for someone who is 6,2."
Cons: "Additional cost for luggage"
Cons: "Delayed 4 hours there, delayed 5 hours on the way back. Messed up plans a bit"
Cons: "I'm a tall person and there wasn't an option to get a seat with any extra leg room. Additionally, the gate staff were not helpful or informative about the flight and rushed when it was time to board."
Pros: "The only good thing about this flight was the free plastic cup of water they gave us right before we landed. Thanks!"
Cons: "The stewardess was outright mean! I am disabled and showed up in a wheelchair. The woman had the nerve to ask me if I was really disabled or if I was using it to cut the line. It was really horrible!"
Pros: "The flight was not filled with passengers, so a number of passengers had a whole row of three seats in the Dreamliner to sleep on."
Pros: "Nothing to complain about!"
Pros: "Absolutely no part of the flight was comfortable or enjoyable."
Cons: "The plane itself was clearly an older model, lacking many amenities I’ve come to expect flying coach. The overhead compartments were too small for larger carryon luggage, and no one on the crew alerted passengers to this. Thus, many passengers had to go against the traffic of those still boarding to find space for luggage. My seat was at the back of the plane so I had to spend close to 15 extra minutes walking back to the front against boarding passengers to find a place to put my luggage. A simple warning from the crew when I boarded would have prevented mine and many others unnecessary trouble simply boarding. During a very turbulent flight, the captain nor the crew made any announcements about turbulence, our safety, or our progress. Also during the flight, one of the flight attendants got into an awkward verbal spat with one of the passengers. Completely unprofessional and bothersome. Additionally, I had fallen asleep when dinner was being first served, but woke up before it was finished. A flight attendant approached me and asked if I’d like a dinner to which I replied “Yes”. The flight attendant never returned with a dinner for me, thus I did not eat the dinner, which I had paid for. Lastly, and perhaps most disturbing, was what transpired when a passenger had a medical emergency. With no warning, all of the airplane lights turned on and a loud “CODE RED” was announced over the sound system. Imagine being a sleeping passenger like myself, during a very turbulent flight, to be suddenly awoken to bright lights and a CODE RED shouted loudly over the PA. I’m not overexaggerating when I say that I was preparing for the worst. A truly terrifying moment that I am certain was shared with many others on board. To make matters even worse, as a flight attendant rushed to find a first aid kit (which she had trouble finding) she opened up the compartment over my partners seat and dropped a passengers ipad on her head. The flight attendant did return to apologize, but it was little consolation compared to the stress and panic the crew created. I have flown many times, and this was easily the worst flight of my life. American Airlines should be ashamed of the conditions they put their passengers in and they have lost two customers for good."
Pros: "Arrived early"
Cons: "American airlines lost my bag... Customer service in LAX is non-existent."
Cons: "We are letting too many people with the flu, travel. This in turn is spreading it to other places and getting too many people sick. We need to control this more. I don’t have an option after spending all this money on if I can stay healthy or not, and that is not ok."
Cons: "The set I paid for I didn't get that and service was not good at all"
Pros: "great stable flight"
Cons: "my connecting flight left late"
Pros: "It Was Great. Flight Attendant Rita Was Amazing. The Flight Was Quite And Relaxing."
Cons: "That It Didn’t Last Longer. It Was A Short Trip."
Pros: "Decent seats and space Good entertainment choices"
Cons: "Business-like attendants"
Pros: "Extremely nice and helpful lady at Philadelphia airport self-service kiosks sorted seating and frequent flyer number out for me, I noticed she really was helping everyone who was working on their tickets and I was completely impressed. The cabin crew and pilots were very professional as well."
Cons: "There were one or two staff members phoning it in but even they were basically pleasant to deal with. Overall I'd definitely fly American again. It reminded me of the simplicity and professionalism of flying in the early 90s."
Cons: "Just never enough leg room❗️"
Pros: "Crew was pleasant and responsive."
Cons: "More than a 2 hour delay in Madrid for American Airlines to replace the seat harness on the Co-pilot's chair. This seems like an evolution that should never delay a flight if the proper preventive maintenance had been performed. Very little info was given and there did not seem to be any concern by the pilot or flight attendants once the flight was boarded due to the delay. I was very relieved, however, when we arrived at JFK and AA had a point of contact helping folks with close flights. We originally had 3.5 hours to make our connection to BWI, but due to the delay, had less than an hour to go thru Passport control, rescreening and entry to the terminal, but we made it. Thank you for the personal representative. I did not get her name, but she was very, very helpful."
Cons: "I checked in on American Airlines and because I didn't load the boarding pass to my smart phone I wasn't allowed to board."
Pros: "Pilots were excellent and flight crew was good."
Cons: "I signed up for a British Airways flight and American Airlines flew the route."
Cons: "The departure was delated more than 30 minutes and the arrival disembarking was to slow."
Pros: "Flight was great. Landed a few mins early"
Cons: "Not much selection of snacks. No tv"
Cons: "Good service and smooth flight"
Pros: "The food and entertainment was very good."
Cons: "The cabin crew weren't as friendly as other flight attendants that I have flown with in the past. They took care of my needs, but were matter of fact and not very friendly."
Pros: "WHAT FOOD.,,,,,,.AA DOSE NOT FEE US OR HAVE ANY ENTERTAINMENT,"
Cons: "NOTHING AA IS JUST AS BAD AS FIJI AIRWAYS"
Cons: "Flight was delayed two hours then canceled."
Pros: "Crew was very upbeat and attentive to passengers. We sat in Main Cabin plus and there was a lot of legroom."
Cons: "1. Limited menu of food for purchase 2. wifi did not work over the Pacific--their wifi is ground based rather than satellite based."
Pros: "I had ample room and I really like the biscuits"
Pros: "On time. Smooth flight."
Cons: "A bit of wait I'm the taxi area in Miami. Not AAs fault double."
Cons: "Flight was delayed 4 hours. Communication from AA on flight status was poor to non-existent."
Cons: "Horrible customer service"
Airlines flying from New Windsor to Vienna have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Windsor to Vienna
Masks required on board, masks provided on flights from New Windsor to Vienna
Social distancing seating
Middle seats unavailable to book on flights from New Windsor to Vienna
Testing for antibodies, testing for symptoms for flights from New Windsor to Vienna
Waiving of change fees. Search flexible flights from New Windsor to Vienna