Daily cleaning, installation of cabin HEPA filters on flights from New York to Eugene
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Scores according to KAYAK customer reviews
Pros: "good flights"
Cons: "EWR is a dump"
Pros: "Staff was kind"
Cons: "Flight Delay"
Pros: "The wine!"
Pros: "Excellent entertainment options. The plug & USB in every seat is a huge plus."
Cons: "Delayed flight in and very delayed runway time. Understand it’s not the airline’s fault but never fun to land an hour and a half later than expected on a late night flight."
Pros: "Crew was great."
Cons: "Second time in a row flight status (delayed) was not updated until slightly before boarding was scheduled to begin."
Pros: "great landing"
Pros: "The only positives were that the flight was on time and crew members were reliable."
Cons: "The seat was very dirty. I even felt the need to wipe it before I sat down, and the tissue I used became black. Otherwise, I felt like the plane was tight and uncomfortable for a 5.5 hour flight. At the end, one crew member was complaining about how slow we were to disembark to the people on the plane."
Pros: "Alaska airlines is a very good airline!"
Cons: "Need better food items"
Cons: "Crew was very unpleasant."
Pros: "That we took off on time and landed early"
Cons: "Seating was cramped"
Pros: "Flight from Newark to SanFran was smooth, and entertainment options were great!"
Cons: "Crew wasn’t overly welcoming (though certainly not rude at all), and boarding was rushed at the gate just to stand in huge line waiting to get on aircraft."
Pros: "Lots of room, both legroom and overhead luggage room."
Pros: "Service was great"
Cons: "There were no vegetarian/vegan options for meals. In 2018 it’s unnacceptable to have ZERO veggie options, especially on a flight to LA. Come on! I ended up having to pay for 2 meals that I could only eat parts of. And it took more than 1 HOUR for them to bring me these meals. I’ve never had to wait more than 5 mins for a meal, that I PAID for, to be delivered to my seat. I was starving, forced to waste money on meals I couldn’t fully eat AND had to wait over an HOUR to receive them. I am beyond disappointed."
Cons: "All was well!"
Cons: "Mileage points wouldn’t give me my free bags happened multiple times"
Pros: "Seats were comfortable and free entertainment was available. Quick and easy boarding with my 2yo and rest of family. Food for purchase was also good Flight attendants were very helpful and accommodating"
Cons: "No headphones, not even for purchase... and we were not told about this until we left the gate.AND no CC for any movie Air smelled like jet fuel for a good 10 min when we were at departure and arrival gate one bathroom was covered in feces (literally) so the other 2 were always in use. There was also no announcement made stating there would be no more drink or good service after a certain point"
Pros: "...but I upgraded to premium and it’s got more offerings than other airlines, like alcoholic drinks, but..."
Cons: "1. Flight delays. My fam flew a week ago with a 2 hour delay so this may be par for the course. 2. WiFi was out. If you’re gonna try to differentiate yourself then make sure that differentiating factor works flawlessly. 3. Seat wouldn’t recline. In Premium seating, which people choose for better comfort, make sure they can get it."
Pros: "Movie selection and food"
Cons: "2 hour delay"
Pros: "Ordering everything thru the computer screen."
Pros: "A little confused they gave us a virgin America plane but having a movie selection at our disposal and drinks it was excellent"
Cons: "Our flight was 30 min behind, then after boarding it took a while to take off and then when landing it took a while to de plane. Probably not Alaska’s fault"
Cons: "Keep it up"
Pros: "Friendly service"
Cons: "No complaints"
Cons: "Felt much longer than it needed to be - 7 hours?"
Pros: "I like the fact you can keep chats on board for free"
Cons: "Alaska Airlines as usual as American companies won’t provide with snacks for free just water. Flight attendants passed by and didn’t get my order or seems to notice my interest in the menu"
Pros: "Everyone was lovely and to be honest it was the best plane experience I’ve ever had. I’ll take a polite and friendly crew over silly marketing gimmicks any day, which is what it feels like you give your travelers."
Pros: "I always enjoy flying with Alaska. The crews are generally nice and the leather seats are comfortable, even in cattle class. I like that they often give out the Biscoff biscuits, yum. I had lots of room on several of my flights, on one of them I had an entire row to myself, which was awesome."
Cons: "The fact that even on 5+ hour-long flights they still charge for the food is a little silly to me. But maybe that's how they all do these days. Still, it's unfortunate, or, it might have been nice to have more than one snack served up on such a long flight. The wifi is a little hard to maneuver, even with an instruction card. The Go-go inflight thing is cool, but they don't really advertise that you need to download the app while you're still on the ground...which they should advertise in their concourses or something."
Pros: "Loved the fact that there was an empty seat beside me."
Cons: "Could not get to see the movie. Need better instruction on how to link up to the system."
Pros: "I like everything from this company"
Pros: "The crew was wonderfull, very attentive, pilot got Us before schedule. Overall very pleasant and smooth flight."
Cons: "There was nothing I did not like about the flight."
Pros: "Not so friendly attendants as the Seattle to Denver leg."
Cons: "Was told to keep my phone in 'Airplane' mode the entire trip. Short trip, maybe the attendants had too many duties to perform for a short trip."
Pros: "Very Happy with Hot food"
Pros: "Absolutely nothing"
Cons: "Second mechanical problem in a row. Flight attendants did not do anything...communication was terrible."
Pros: "Complimentary drink"
Cons: "Would like to see a better quality snack. Ingredients in cheezits is not real food. nuts would be better. Preferably organic."
Cons: "Delayed flights. Warm limited drinks."
Cons: "- it was miserably hot and there was no air circulating - sat on runway for 30 mins wiht no announcement about why - plane was cramped and old"
Pros: "Same as above"
Pros: "Friendly staff. They offer 'a la carte' storing of carry-ons upon boarding. One flight even offered free check-in of bags that went all the way to our destination because of limited overhead compartment storage. Most flights were on time. We had one flight late and the person at the counter was able to get us on another flight so that we didn't miss our connection - this was stellar customer service."
Cons: "It's just a fact of modern-day air travel, but those planes are so incredibly cramped! Had a bit of trouble with online checkin for our departing flight. I wish you could also make it policy for customers and crew to avoid fragrances. We were accosted by people who bathed in bad cologne!"
Pros: "Not much."
Cons: "No food service because of imminent turbulence that never happened."
Cons: "Didn't get to thank the whole crew!"
Pros: "Alaska Air has consistently been a high performing airline. I especially like that I can print out my boarding pass AND luggage tag online. The staff have been friendly and helpful and the planes are always clean. No wonder they have been top rated for over four years! THANKS!"
Pros: "Good pilot, helpful announcements"
Cons: "Sat in front of emergency row so couldn't recline"
Pros: "I enjoyed a special offer of upgrade to the first class."
Pros: "-Complimentary Snacks Served 2x -Smooth Flight & Landing"
Cons: "-Need to be more hospitable when people need to use the Restroom."
Pros: "More cookies!!! Please! Traveled with a toddler. Crew arranged for us (2 adults and a toddler) to have a 3 seat row to ourselves. Very thoughtful and considerate."
Cons: "Not enough cookies!"
Pros: "Didn't take the flight, customer service refunded my flight cost when I canceled"
Cons: "I was re-charged a week after receiving my refund."
Cons: "Snacks, and drinks"
Pros: "I would like to have ore of a grace period to check baggage."
Pros: "Boarding was smooth."
Cons: "The cabin temperature was very hot"
Cons: "Very bad service, airline unrespectfull, discortesy"
Cons: "Late taking off. Let's leave on time"
Pros: "Boarding was easy."
Cons: "I am 6' 1" tall and weigh 220, so not out of the ordinary and I felt like I was stuffed into a sardine can."
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "Early arrival. On time departure. Good selection of movies"
Pros: "Overall ok."
Cons: "Cabin was freezing."
Pros: "I have no complaints. Not on"
Pros: "Timely, clean"
Cons: "A little chaotic at boarding time"
Pros: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"
Cons: "Terrible baggage check and security lines (even Pre-Check!) at JFK Teeminal 1 (AirFrance)."
Pros: "The food and the service"
Cons: "JFK was depressing but not Delta’s problem."
Pros: "After being redirected and behind on travel plans due to weather and missed flights this was a welcomed relief. Everything went as planned and staff was very helpful."
Cons: "Copilot was an hour late, inexplicably"
Pros: "Food and movies were good."
Cons: "Didn't leave on time."
Cons: "Price to get a little more space"
Cons: "Lack of legroom in economy"
Cons: "Terrible staff"
Pros: "Great upgrade program"
Cons: "Slow unloading of luggage"
Pros: "Excellent job"
Pros: "So many movies to watch. Keep it up!"
Cons: "The food was too sweet and salty."
Pros: "Layout of aircraft."
Cons: "USB port barely accessible. Also, it didn't seem to work."
Pros: "Friendly and cleanliness."
Cons: "Cold drinks were warm."
Pros: "Efficient hop to Boston"
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Cons: "This is possibly the worst airplane food ive ever had. Ever. The chicken didn't look nor taste like chicken and it was in some weird green chickpea sauce?? Very unpleasant."
Pros: "Pilot almost barrel-rolled us climbing out of JFK, so if started well enough.... Ground assistance (wheel chair) left me with a badly bruised left big toe and I didn't think we'd ever get through the TSA. The pat-down I received was more like a sexual assault and I didn't even get a happy ending. We made it to RDU, so the exercise was a success, but it was a huge hassle."
Cons: "After reading the good things, you need more bad?"
Pros: "Everything up to departure. Sat in line for almost an hour."
Pros: "Didn't know you could get complimentary meals anymore! The movie selection was awesome too!"
Cons: "Why is the complimentary Wi-Fi and messaging only for T-Mobile subscribers?"
Pros: "Delta Studio with closed caption"
Cons: "some series do not have closed caption"
Cons: "Strangely cold!"
Pros: "Una hora de retraso"
Cons: "Una hora de retraso"
Pros: "Movies- pro staff"
Cons: "Too old aircrafts"
Pros: "Every thing went well thx"
Pros: "The only airline that I'm aware of that still offers: • free snacks • free checked bags • free meal and drinks on international flights"
Pros: "Although I am a vegetarian, It was nice Delta was serving sandwiches."
Pros: "Delta is one of the best airlines I've flown with. Staff is very helpful, and customer service and amenities are tip notch."
Pros: "The two ladies who were initially boarding passengers were excellent. They had wonderful people skills, were smiling, and extremely personable. I loved the interaction."
Pros: "It's nice to be theoretically in zone 2"
Cons: "Boarding is inconsistant. At JFK it was like boarding a plane in China. Everyone congested at the front. One Delta person taking tickets. Two Delta people not helping her. We boarded slowly, partially because people STILL refuse to check bags that are not carry on bags. We left late. Why have zones at all? Why have carrying rules that you don't enforce? Why did we pay $25 a bag if you don't enforce this? Food choices are funny, especially the "tapas". Whoever thinks THOSE are tapas should Google the word tapas. Delta reportedly earned 746 million in the first quarter and you charge for everything and still can't come up with decent food for us to BUY?"
Pros: "the crew was amazing. Seats needs to be more comfortable."
Cons: "seat needs to be more comfortable."
Pros: "Crew and pilot were great."
Cons: "The plane was absolutely PACKED during the peak of a global pandemic. Completely irresponsible to not have people spaced out by at least one seat."
Pros: "Crew was amazing"
Cons: "The WiFi would not connect for two of my flights. I wanted to watch movies"
Pros: "I was very appreciative that the cabin crew went through the cabin prior to take off to check that everyone was wearing a mask properly (covering mouth AND nose). I flew United a few weeks ago and had to politely ask the person next to me both on return and departing flight to make sure the mask covered thier nose. A lot of people in the cabin weren't wearing masks properly and the crew didn't seem to care."
Pros: "Nothing. Will never fly American again"
Cons: "Better customer service at the gate."
Cons: "there was no social distancing"
Pros: "One member of the crew who focused on the back of the plane was pleasant and kind during a one hour delay on the tarmac."
Cons: "One member of the crew who focused on first class passengers complained about having to pick up trash, having to stay in Birmingham, and was just unpleasant. The AA system was down in Charlotte which effected everything. The attendant at the gate was very, very short with several passengers. There was not enough AA ground crew at our destination to allow us to embark. They couldn’t move the jetway and unload bags at the same time so we just had to sit there for 30 minutes. At 12:30am."
Pros: "Everything was amazing"
Cons: "More snack options"
Pros: "Nothing. It’s a terrible airline. Seriously, don’t book with them unless you’re desperate or you want to have an anxiety attack."
Cons: "American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. They took me off an already delayed flight after I’d already boarded to examine my smart bag. I know that lithium batteries can’t be taken in the underbelly of the plane and I knew my bag would likely be checked at the gate (why I removed the battery and left it at home in the first place). When they asked me if I had a lithium battery in my bag I said “no.” They then gate checked the bag and allowed me on the plane. After everyone had been boarded (half an hour after we’d been scheduled to take off) they then called my name out on the speaker. I had to then de-board the plane and re-explain to staff that there was no lithium battery in my bag. The staff didn’t believe me citing the infallible logic: “there are ports so there’s a battery.” I told them again and again that the battery had been removed and the charging ports—while there—were inert as they weren’t attached to the battery. STILL, I had to remove all of my clothes from the bag, and open every single compartment (of which there were many) for them to allow me to get back onto the plane. They were telling me that they might have to “rebook the flight” if my bag couldn’t get on. I don’t think I need to explain how agitated/terrified that made me."
Pros: "Crew was excellent"
Pros: "Great first class cabin crew."
Cons: "I was annoyed when I was told I would have to check my carry on because there was no more room in the overhead compartments. Then as I was walking down the aisle to get to my seat I saw a lot of room in the overheads."
Pros: "More space in these seats than in other flights I’ve taken"
Pros: "Nice, efficient crew. Wheel chair & motor cart waiting for me as requested. Good flight."
Cons: "Cabin oppressively hot during boarding, stayed a bit too warm. Never found the power outlets that the plane profile in magazine claimed were on the aircraft."
Cons: "Waited on the tarmac for over an hour before departure with very little explanation."
Cons: "Service was excellent"
Pros: "Flight left on time. Pilot had a sense of humor."
Cons: "Entertainment seemed canned"
Pros: "I like that I made it home alive."
Cons: "Everything about Departing and arriving was a Poor experience. I might not be using this particular airline again. 4 Airlines now on my list of do not use."
Pros: "No need to drive from OKC!!!"
Pros: "Fast and easy service"
Pros: "Entertainment streaming was decent."
Pros: "Staff very professional, everything else went as planned. That's all one needs."
Cons: "We had a hard time hearing (clarity of speech) announcements over the intercom at the gate & on the plains (specially when the captain spoke). Nothing life threatening, but wouldn't want to miss something important."
Pros: "Rude staff at the check in counter both flights. Very disappointed in American"
Cons: "Rude agent at first check in and again at second check in"
Pros: "Nothing aside from that the flight wasn’t crowded so I didn’t have someone next to me which was a plus."
Cons: "Funky smell in plane something like artificial strawberry, farts and mildew. Crappy plane overall. Old and no power at seats. Horrible in flight entertainment for a long haul with no individual screens. American used to be so good and now it’s aweful."
Pros: "Smooth flying and lots of respects to the pilots for their dedicated work. The entertainment really works very well."
Cons: "Poor Service. The service of drinks is done very poorly. Really concerned with the attitude. Never need those complimentary drinks."
Pros: "Got me to where I'm going safely. Crew was nice."
Cons: "Flying is painful"
Pros: "Not much"
Pros: "The flight left on time - I do appreciate that."
Cons: "We were forced to check our Uppababy Vista stroller at EWR departures that we hoped to check at the gate. Needless to say this made it difficult to get our toddler through security. At baggage claim only half our stroller was there - they had disconnected the seat from the wheels. Luckily we spotted what looked like a similar frame to ours at the gate when we landed. It then took another forty minutes for the baggage claim office person to go through security, to the arrival gate and back to baggage claim."
Cons: "No personal space or legroom. Uncomfortable seats."
Pros: "Great attendants. Easy ride. Easy take off, easy landing."
Cons: "We departed late due to something going on in the runway. No free wifi option."
Pros: "Getting to my seat was overall the best experience. Out side of the finally walking onto the plane and sitting down, over an hour late, it was less than mediocre."
Cons: "If the plane was on time and didn't run an hour and 20 Ish minutes late, it would have been fine, except for the blinking over head reading light that would flash in my face every 20/30 seconds that could not be turned off being due to, as the flight attendant said, "they all do that"."
Pros: "Crew was very professional"
Cons: "My flight was delayed 5 hours"
Pros: "The flight arrived early which was nice. But that's the only good thing about this flight."
Cons: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."
Pros: "Staff was fantastic."
Pros: "3 hrs delay Small plaine No entertainment"
Pros: "Priority boarding provided by my credit card"
Pros: "On time departure and early arrival."
Cons: "No meal. Only a bag of pretzels and one drink. Even half a sandwich would have been acceptable."
Cons: "Everything was ok"
Pros: "Stewardesses tried to make up for disastrous management mistakes. One customer service rep was helpful when Kiosk refused to give me boarding pass or seat assignment or pay for baggage check--ALL USING MY AMERICAN AIRLINES ADVANTAGE MASTERCARD!"
Cons: "Change of airports from EWR-Oak to JFK/SFO after I had printed boarding passes. Got call from AA but when I picked up, no one was on the line. Equipment prob, they said. I think it was two half full planes and they screwed the EWR passengers. Manhattan was in gridlock because of UN session. I discovered change when I arrived to check luggage curbside at EWR. 3 hours of stop and go traffic to get there. See other box re kiosk problems. Boarding pass didn't have my TSA FTN so had to go back. Could not check luggage curbside. Got seat in last row when I noticed boarding pass had no seat assignment. They lost my luggage at SFO. There's more, but..."
Pros: "I liked the seating on the first part of the flight and the snacks"
Cons: "The exit row seats were very confining g..way to narrow due to type of seat used..had the tray in the arm"
Pros: "On time"
Pros: "every thing is okay other than the delay."
Cons: "delay in departure for 2 hrs"
Pros: "i was delayed first for 2 and a half hours in newark which changed to 4 hours and were told because of refueling. which made me miss my connecting flight in phoenix. then the new flight i was put on in phoenix i was rushed onto the plane only to sit and wait on it for another 2 hour before taking off. terrible experience"
Cons: "I took a flight in 2016 from Newark New Jersey four times and I only went to Florence South Carolina one time. I ended up in Myrtle Beach South Carolina, another time in Columbia South Carolina and the last time in Charlotte North Carolina. Each time I departed I had to pay to come back to Florence South Carolina."
Pros: "On time"
Cons: "1 hour on the runway for a 1 hour flight"
Pros: "No lines at checkpoints..on time departure and arrival!"
Cons: "We were delayed and no explanation was given."
Pros: "Excellent leg room in standard seating. On-time with quick and efficient boarding process."
Cons: "They charged $3 for water, nothing complementary."
Pros: "This was my first time flying out of South Bend and I loved the smallness of the airport and the option to take a direct flight to Vegas to cost family. No long lines and crowds made it easy to social distance."
Cons: "I would have liked it the seat reclined slightly or had the adjustable headrest so my head wouldn't flop back and forth while I took a nap."
Cons: "Give complimentary water"
Pros: "Punta Gorda was not over-busy. So the hassle level of the pre--flight experience was way down from the norm nowadays. The flight was on time, and only mostly full, not crowded."
Cons: "Not even water free infliight is a tad chintzy. Allegiant is not responsible for this, but the seat belt sign was on most of the time. I counld wish for better weather enroute. On arrival at ALB there was not video display announcing the belt numbers fror different arriving flights. One had to just drift from belt to belt"
Pros: "Quickness, efficiency"
Cons: "Nothing. I received all I expected."
Cons: "The ticket lady was rude just nasty and upset for no reason."
Cons: "Alligient air is an excellent economy airline that flies non-stop to smaller cities."
Pros: "The crew was fantastic!"
Cons: "I wish there was at least a free beverage."
Pros: "No leg room & very misbehaved children sitting behind me. The children screamed the whole time, kicked our seats, and the mother had no control. If you are any taller than 5’9”, you may want to consider an exit row seat to have room for your legs. My knees were jammed in to the seat in front of me."
Pros: "We finally got to our destination"
Cons: "Uhh not boarding and then the pilot coming on and saying "whoops we have to deplane since the weather is bad." Really? Why not just delay boarding instead of putting everyone through that. Terrible experience"
Pros: "Pilot was friendly"
Cons: "A little confusion about departure gate"
Cons: "Still in Reno. Aircraft broke down"
Pros: "Everything was done right"
Cons: "The landing was rough"
Pros: "Crew friendly and professional"
Cons: "Everything is extra, even water or soda. Seats are narrow so glad im not a heavier person"
Cons: "This was the first flight if the day and the plane floors were fithly. It look as though they have not been vacuumed in a few days!!!"
Pros: "The check in was fast and painless."
Pros: "Going in & out of small airports."
Cons: "We arrived late. Pricing system."
Cons: "Late departure without any explanation. TSA really under staffed."
Pros: "The pilot landed smooth."
Cons: "We were boarded and waiting on the stuffy hot plane with no air. The seats were so small and tight and then we had to get off the plane and take all of our belongings and waited another 3 hours to get back on the plane after they had told us something was wrong with the plane. It was a horrible experience. And we received nothing for the inconvenience when I had to cancel my work day so I had no compensation and lost clients because of cancelling last minute on them."
Pros: "Passengers were fun"
Cons: "Need entertainment"
Cons: "Flight was very late. Have to pay $45 for a carry-on bag. Seats were uncomfortable and have to pay for all snacks and drinks including water."
Pros: "Crew likes to have fun with their passengers -- making the whole experience that much more enjoyable. It's a budget airline so you have to pay for things like refreshments and snacks (also, carryons and if you want you boarding pass printed at the airport) -- but don't let that sway you! All it takes is a little prior organization (we packed a couple of sandwiches and printed our passes at home, plus packed very light). Overall a great experience."
Pros: "Quick non stop."
Pros: "Airport and onboard crew were nice."
Cons: "It was myself, my wife, and our 18 month old son. The trip was a complete disaster. The first delay was from 12 noon to 7:30 pm because the plane was unavailable. We left the airport and returned at 6 pm for the 7:30 pm departure. The plane was "available." We checked our bags, found our way to the gate, and eventually boarded "ontime." Instead of taking off, however, we sat on board the plane at the gate for 2 hours as work was being done. The work was first called "maintenance," then "a small error code." The captain teased us by saying "folks, just a few more minutes and we should be departing." The crew nourished us with a dixie sized cups of water and Chex mix. Then finally the airline gave up and deplaned everyone. Once deplaned, it was explained to us that they couldn't clear the error code, so they couldn't use that plane. But there was another plane coming from Las Vegas to use so that we could expect a departure around 12 midnight. 12 midnight rolls around. Nothing. 12:30 am. 1 am. Finally, a plane arrives. But then the airline holds us up yet again - turns out we can't depart after all because the arriving airport shuts down at 2 am. Gee, they didn't know that before making us wait another 3 hours??? Now they're offering a refund to anybody who wants one, as well as a hotel for the night and the promise of a flight at 2:30 pm the following day. At this point, many of us are looking up alternative flights to Eugene and even Portland. A $1,000 extra for us. We're not sure whether we can trust Allegiant to have an actual plane ready to go the next day. And we're too tired at that point to even ask why the next flight would be at 2:30 pm rather than first thing in the morning. So finally we line up to get a hotel voucher and find our way to the hotel. It takes over an hour to checkin at the hotel because it's the middle of the night and 150 people just showed up to checkin. We finally get to our room at about 3:30 am. I'm amazed at how well our toddler held up sitting on an airplane for 2 hours, sitting at the airport for about 6 hours, and waiting to fall asleep all night. We eventually made it back to the airport the following afternoon and, praise the lord, made it to our destination. Allegiant - NEVER AGAIN!"
Cons: "Ground personnel"
Pros: "After the delay, we were treated to complimentary soft drinks and snack mix. This was after sitting in the plane for over an hour, though."
Cons: "We spent two hours of the delay in the airport and then eventually boarded. However, another problem with the plane developed and we waited for at least an hour more in the incredibly cramped plane. The seats are bearable for a short flight, but they’re hard to endure with multiple delays. The boarding was also disorganized. There were two announcements: one for people who needed extra time to board and another for the final call. Nothing in between."
Pros: "New plane!"
Cons: "Boarded too early!"
Cons: "Left/ arived 30" late"
Pros: "Plane was late. 2 years ago it was late and while there at the airport I heard Allgeant routine runs hours late or cancels. 3-4 hours, not an hour. Good thing I dont fly too often"
Cons: "All of the hidden fees. I was initially charged more than $200 over the price I was quoted on Kayak.com and then had to pay an extra $45 to bring 1 carry-on each. I do not plan to use Kayak.com again for these reasons and will not recommend this site to anyone"
Cons: "No wifi"
Pros: "Quick boarding with priority access Friendly staff"
Cons: "Unclear boarding instructions. Both flights roundtrip were delayed about an hour. Wasn't advised of seat changes and reasons why. Mobile passes were unavailable due to a system issue gate attendants had to check manually. Bring own snacks or eat before flight and provide your own entertainment. Seats not reclining are uncomfortable. Not suitable for someone with back issues. First flight was uncomfortably cold return flight was uncomfortably hot."
Pros: "The price for the flight and the direct flight make it worthwhile."
Cons: "Boarding process was completely chaotic; they had two lines, one for people with paper boarding passes and one for those with electronic passes, but they just let everyone line up all at once which was way too crazy. It needs to be better organized."
Cons: "I paid for 1A. Was moved because "the crew needed the seat" to the middle. There were SO many open seats. Was unacceptable."
Pros: "The fare"
Cons: "Seats don't recline. There's NOTHING complimentary not even water"
Cons: "After arriving to the airport to check in we were told there was a 6 hr delay. Thanks for the heads up since we could've hung out more before heading to the airport."
Pros: "At least I arrived to Oakland eventually. A one hour flight turned into a 7 hour wait and flight"
Cons: "7 hours from Vegas to Oakland. I could have driven. I deserve a reufind voucher"
Pros: "The flight was smooth and quick once we were in the air..."
Cons: "We waited for another crew from another plane and had to leave almost an hour later than the scheduled flight."
Pros: "Really smooth flight, quick and easy to Las Vegas..."
Cons: "Paying for checked luggage..."
Pros: "It's a budget airline so don'texpect thrills, but it got me to my destination."
Cons: "The boarding agent didn't understand priority comes before group 3."
Pros: "everything was organized, friendly and right on time"
Cons: "seats are an in thick. also, too much talking!, why do you need to tell people abc are on the left, def rt three times? they re marked and a few tines not to queue by the bathroom? and in and on... after the safety fdrill, pipe down, its annoying!"
Pros: "The flight attendants were great. Pilots attention to detail..Great."
Cons: "Charging for every little thing including seat choice, bags, snacks. No complimentary beverages or peanuts. Not even water! In the long run, I didn't save money on this trip."
Cons: "The LA to Eugene leg was delayed in departing, but this was an improvement on the cancelled flight from Eugene to LA. Arrived at the airport 2 hours early per their instructions to find the flight was delayed. Thirty minutes later they cancelled the flight and then provided no information concerning the new flight the following day."
Pros: "flight attendants"
Cons: "flight was delayed 4 hrs"
Cons: "Flight departure delayed two hours"
Cons: "When we booked our flight you seperated us on the plane seating Why? That really sucked. We then found out you charge extra to sit together for each of us. We would not recommend first time travelers to your airline for that reason"
Pros: "I had 2 seats to myself. Crew seemed extra helpful and cheerful."
Cons: "Sat on runway for 45 minutes with no updates"
Cons: "Not having had to be on a connecting flight in a totally different terminal 20 minutes after I land in Newark."
Cons: "It was United. Enough said. They stink, especially after having flown on Lufthansa overseas. The United flight had zero leg room."
Pros: "Stewart eas helpful"
Cons: "Nonentertainment. Sears are narrow"
Cons: "Seats were hard and stiff with no padding on the backrest. There was minimal room and even less overhead storage. The seats were in between the windows so you couldn’t really see outside of someone else shut the window on you. Thein"
Pros: "Smooth flight"
Cons: "Had to wait on the ground at Eugene airport for a long time with no apparent reason"
Cons: "Again, a late flight. Plane not at airport yet. Haven't boarded yet!"
Pros: "Staff in Syracuse where awsome from the guy at the united check in Guest to the TSA Gal who had to give us a patdown super sweet and helpful."
Pros: "everything was on time and no one got kicked off of the flight!"
Cons: "My suitcase was broken. I will never fly United Airlines again."
Pros: "I finally got there a day later"
Cons: "No gate number listed on boarding passes in SYR plane arrived and departed early with no communication to myself. Missed the flight"
Pros: "I like that this flight got me from where I was to where I wanted to be and back."
Cons: "The way back took way longer then scheduled as my flight was delayed, again. I didn't get home till 3 am and had to work the next morning. Not happy about the delay. Also, I booked 8 months in advance and friends I met with on the trip got their airfare for half the price and booked only a few weeks before. They said I paid way to much, but since I do t fly much I guess I'm the sucker, cause I had no idea."
Pros: "Nice people"
Cons: "The seats are close and there is no real food"
Pros: "The gate agent in Syracuse was a huge help. I have a service dog and he was very helpful and considerate."
Pros: "Paying for extra leg room"
Cons: "Customer service is terrible. I dislike 'having' to travel to Midwest. Options are terrible. Delays, delays. No leg room"
Pros: "On time! Love being in boarding group 1 or 2!"
Cons: "It's a short flight so there is not much to enjoy other than the safe flight... which is a lot!"
Cons: "Sat on the runway for over an hour with no explanation or timeline"
Cons: "When I landed in San Francisco, my ticket did not have a gate number on it. My layover was only 55 minutes long so I knew I needed to get straight to my gate. I looked at the screen of departures. The screen said Eugene was at gate 72. I rushed to gate 72 to find that on display screen for gate 72, it said boarding for passengers to Orange County. I then walked to information. The gentleman at information wrote down that my gate was gate 67. I hurried to gate 67 (with only 15 minutes until boarding for my flight began). At gate 67 I asked a United Airlines worker if I was at the correct gate. He said no, my gate was 72. I explained to him I was just there. He was very rude and said if I did not want to believe him, that's fine. I said no, I believe you, I just want to be certain I am going to the correct place as I should be boarding very soon. I started running back to gate 72. On my way I stopped at the United Airlines customer service desk and encountered yet another rude United Airlines associate named Irada. She told me I needed to wait my turn in line and could not help me, even though I needed to be boarding soon. I ran back to gate 72 and the board said Eugene. I asked a pilot who was sitting down on break about the reasoning behind the boards and he helped me. A pilot whose job is not at all in customer service was the one who helped while those with the job in customer service were rude. I was very exhausted and upset with the confusion and noone willing to help. I do not believe I will be flying with United anymore if associates who are supposed to be helpful are not."
Cons: "My flight to San Francisco was 3 hrs delayed and I missed the wedding ceremony that I flew down to attend. The return flight was also 2 hrs delayed."
Pros: "Nice employees."
Cons: "Mechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight gate to see if they could hold the door for me, he said you got 10 mins go. I ran 30 gates and the door just closed and missed my flight. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and went home......"
Pros: "The flight attendant let me put my guitar on the plane."
Cons: "The flight was an hour delayed."
Pros: "The crew was friendly and accommodating."
Pros: "Although the seats were cramped the cushion was comfortable. The flight attendant was very personable."
Cons: "Very cramped quarters."
Cons: "no plugins on the plane."
Cons: "I didn't like that I couldn't take an earlier flight home to Ontario without having to pay a fee. The airline delayed my flight a day later just to get to Oregon and the least they could do was give me an early flight home."
Cons: "That they gave my seat from Chicago - Denver to someone else. Was sitting in the waiting area. Waiting to be called in, couldn't understand the person talking. They also did it to another person. Will never fly United again after this trip!!"
Pros: "I actually liked the smaller plane! There was more room on the flight than I expected"
Pros: "Group 2 boarding, upgraded to first class!!! Drinks, food , comfort, flight attendant"
Pros: "Good crew. Nice ground staff in SFO."
Pros: "Flight got in early small plane with small seats not for Fat people but fine for the rest of us"
Pros: "Airline paid him"
Cons: "Everything went wrong on this flight! My son is a freshman student at Syracuse, was forced to spend two days (!) waiting for next flight."
Pros: "empty flight--was traveling with infant and had a row to myself."
Cons: "milk products in the snack, gross. in flight entertainment was annoying and just a preview, prompting constantly for me to pay more. would have been happier without a bright screen blaring bad tv show clips in my face."
Pros: "Nice airplane"
Pros: "Great flight! Also had a very caring and sweet flight attendant"
Cons: "Seats, lines, late"
Pros: "Early boarding, window seat"
Cons: "3 to a row, person in front reclining, man next to me had point of elbow on controls for video screen and pushed my volume to the very highest point! Too crowded and close."
Cons: "Having to walk a LONG distance from one terminal to the next and almost missing my flight due to delays. Then we had a delay from the bridge from plane to the airport was not working!!!"
Pros: "I missed my flight due to an unexpected car accident. The first two Kayak agents I delt with tried their best to help me by calling United and getting the fees waived for me, but they had no luck.The third agent was successful. All three agents were wonderful, compassionate and wanted to help. The third agent was successful and I appreciate all that was done for me."
Pros: "On time!"
Cons: "Many open seats but I was crowded into the back with several small children directly behind me and to the side who were wiggling, screaming, crying with parents correcting, chastising and singing to them. Thank goodness the trip was just over an hour and not any longer'"
Pros: "United entertainment was amazing!"
Cons: "Flight attendants were fantastic!"
Pros: "Apparently United's pilots have better one on one customer service skills than the stewardesses"
Cons: "The horrible customer service and no updated aircrafts"
Pros: "The fact that I had to rent a car and drive ... When I bought a flight ticket."
Cons: "Oh geez flight cancelled, what didn't I like?"
Cons: "Small loud plane"
Pros: "Flights was ontime"
Cons: "Plane was too hot, and then way to cold. This seems to be a re-occurring problem. I am not sure why the plane can't just be set to be be 68-72 degrees. There is no need for it to be above 80 or less than 60."
Pros: "The crew that helped get everyone booked on another flight did an outstanding job. Too bad we had to sit around for 3 hours to find out that the flight was canceled."
Cons: "Not enough communication as to the flight being canceled. Too long to inform us that it was canceled. We were told that the flight was always on time with the exception of the past few days. We were told that the service was starting to slip."
Cons: "One flight attendant reprimanded several passengers like Schiller children very loudly."
Pros: "newer, quieter jet"
Airlines flying from New York to Eugene have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Eugene
Masks required on board, masks provided on flights from New York to Eugene
Social distancing seating
Middle seats unavailable to book on flights from New York to Eugene
Testing for antibodies, testing for symptoms for flights from New York to Eugene
Waiving of change fees. Search flexible flights from New York to Eugene