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Read more about Delta
Pros: Crew was friendly
Cons: Entertainment / TVs were not working
Cons: Internet and plane was small and old
Pros: The cabin was clean and the crew was friendly.
Cons: Better snacks. Chips or mini cheese platter
Cons: Delayed for hours on runway
Cons: Wearing a mask was difficult.
Cons: Comfier seats
Pros: Safe travel
Cons: more masks
Pros: Kosher snacks! Thank you! Very safe and controlled Covid procedures. Made me feel safe.
Pros: Very controlled and safe Covid procedures. Outlets and screens at every seat.
Pros: Felt very clean and so glad they are not selling every seat
Pros: The space between passangers and the steps the crew took to ensure our safety.
Cons: Nothing it was a perfect flight.
Pros: Everyone was great.
Pros: I always have a consistently good experience on Delta. Everything was great.
Pros: Exit row seating for no extra charge
Cons: Seat mate not friendly
Pros: We left on time and arrived early. The seat in comfort class had excellent leg room.
Cons: The food was mediocre, to say the least.
Cons: The check process was ridiculous. There not enough room in the box for me to explain my experience but the ticket agent lied to me, said he couldn't take my bag until I got a paper receipt and boarding pass from a kiosk despite having had pre-paid for my bag and digital boarding pass. 25 mins wasted
Pros: The crew was great.
Cons: The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great.
Cons: Explain why there’s over a 2 hour delay
Pros: Everything was as expected. Few delays but weather related and was only about 90 minutes
Cons: Reclining seats
Pros: We landed 45 minutes ahead of schedule.
Cons: Boarding was rushed and we left the gate late.
Pros: The crew was attentive.
Cons: Games on the tv were okay. Tetris would be a nice addition.
Cons: Originally, they were putting me on a flight connecting through Atlanta. However, I was traveling with my brother and there was only one seat on it. After looking again, we were put on a much better route through Detroit. I did not have a seat on the second leg and was stressed that I could get bumped. I made the flight but was given a middle seat. Since I have clostrophobia I began to panic. My brother sacrificed his exit row seat for me. He had booked through Delta. I wondered if he got better treatment because of that
Pros: The food and the treatment
Cons: flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way
Pros: The last time we flew Delta, we were underwhelmed. Our flight was delayed several hours and there was nothing exceptional about it when it did finally leave. That was 5 years ago, and there's been a lot of changes. There I'd now in-flight entertainment, reasonably comfortable seats, and everything was on time.
Cons: Virtually no food options.
Pros: Although we ended up being stuck on the plane for 2 hours prior to take off due to high volume, weather and as the pilot put it, "possible military activity" the crew kept us informed every step of the way. There was one flight attendant in particular who was so full of energy and made the unfortunate circumstances not so bad. She entertained us and kept us in the loop the entire time as did the pilots. It made the 2 hours not feel so bad which was appreciated.
Cons: That we were delayed on the plane for two hours on a small plane but I know it was out of their control.
Pros: There were many delays and cancellations due to bad thunderstorms at LGA. Despite a few hours delayed (because the airport was closed due to the storm), the flight was still schedule to leave! I was very happy about that. They did issue waivers for those who could not make the later time. Once delta got the ok to fly.. The flight left the gate very fast and we arrived and exited the plane super fast too. The process was so efficient and quick, I did not feel the waiting period. The flight attendance were so happy and positive, they made he flight very enjoyable. Great job delta!
Pros: I got home on the day I planned.
Cons: This is the second time we've flown from NYC to SC on Delta and it's the second time they messed around with the departure time. We actually got back to SC pretty much on time but the confusion is aggravating and stressful when you're ready to get where you are going. Both times we got to SC when scheduled and Delta appears to think that makes everything fine. Not quite...
Pros: I arrived safely.
Cons: We all were bused to the plane. And we all had to stow our carry on bags with checked luggage.
Pros: Nice plane. Efficient crew
Cons: Not their fault but they were delayed 4 hours. At least they texted updates fairly frequently but I can’t give a 5-Star review because of the huge delay
Pros: The on time departure. The air hostesses were very attentive. Fast baggage arrival
Pros: Comfy on time and personable. Food was good too. Thank you.
Cons: It was all good.
Pros: Flight attendant was nice. She changed my seat to the front cause the guy behind me was kicking my chair.
Cons: They cancelled my flight from the day before and when they rebooked my flight, they could of gave me a better seat.
Cons: My seat was taken by another person and the crew member was not very helpful with getting the issue resolved
Cons: Got put on standby despite having purchased my ticket over 1 month in advance
Cons: The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers.
Cons: Flight attendant late arriving to his job causing a 30 minute delay in boarding. Desk staff at airport seemed more interested in their own conversations than helping passengers . Fight attendants seemed uninterested in their jobs and lacked warmth. 45 minutes late arriving in Kansas City no announcements from captain
Pros: The crew were professional and courteous
Cons: The fight was delayed multiple times, starting at a 5:44 takeoff and finally taking off around 9:15. It was delayed in 30 min increments, which made it hard to do anything else around the airport since I was constantly in a state of "about to board." A frustrating experience. No posts of extra snacks while waiting, or compensation or explanation of what caused the delay.
Cons: Due to weather patterns, we sat on the runway for 3 hours waiting to take off. There was approx. 50+ planes ahead of us. I know this because I was sitting next to an off-duty pilot on his way home. About 2 hours in, there was 30 planes left to take off, and then us. They air traffic control people were only letting off one plane per minute which is what was holding us. THEN after the 3 hours on the runway, our crew timed out and the brought us back to gate saying we were not taking off. At the gate, they informed us the flight was not 'cancelled' but 'delayed' to the following morning. I/m not sure how a 16 hour difference is considered 'delayed', but I digress. All Delta reps had NO idea the time of the new flight the following morning and told us all to just 'keep checking the app'. Now, fortunately for me I live in Brooklyn and could just go home. But what about everyone who was at LGA as a layover? I heard from multiple passengers they had to spend the night in a hotel, that Delta did not pay for. We finally got notice the new flight was scheduled for 9:30AM, which they AGAIN delayed until 11:30AM. Many people did not get the second change, and were already at LGA for the 9:30AM flight. To say Delta's handling of this was poor is an understatement. We knew when we got on that plane the crew was going to time out. Again, I was sitting next to an off-duty pilot who told me to 'get comfy, we're gonna be here awhile' the minute I sat down. Delta should have given us a fresh crew, or had a backup one prepared. I understand the weather is out of there control, and I understand you can't have a tired crew piloting an airplane, but there are other ways to have us take off remotely on schedule.
Pros: For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew.
Cons: Delta doesn't manage their flight schedules and personnel with backup or standby crew in order to assist whenever there are delays across domestic flights. The plane was late to arrive at the gate and we were also told that while the pilot was ready to take off, we couldn't leave because we were waiting for a flight attendant to land from Pittsburgh (we were in La Guardia airport in NYC). delta would rather I convenience the flyer instead of hiring more personnel or figuring out standby or backup plans for delayed flights.
Pros: Love Delta and their attention to customer service. They make you feel overall that they value you as a customer.
Cons: My seat was broken and when the seat in front of me reclined, it was very uncomfortable. I was just thankful it was an 1.5 hour flight and we didn't get stuck on the runway in NYC like my last two flghts.
Pros: Seats were reasonably comfortable.
Cons: Boarding process was ok (they bused us over to the plane and then had us walking out halfway to the plane's stairs before frantically sending us back on the bus because the plane wasn't cleaned yet). Not a big deal but we were traveling with a 10 month old so miscommunications like that cause a larger inconvenience than usual. The real downer on the flight was when we needed hot water quickly to warm our infant's bottle. The stewardess had begun beverage service and was about 8 rows away from us. My wife hit the call button, expecting the stewardness to come over somewhat quickly. Instead, she just continued beverage service and got to us about 15 mins later. By that point it was too late and the baby was wailing from hunger. When we asked why, knowing that we had a small child, the stewardness didn't just push the cart forward and attend to us more quickly, she said she didn't want to do that. No apology, not even a sense of remorse. At the end of the day, a customer's experience will always be tainted by poor service and that is what we received on our flight.
Pros: From curbside check-in to landing the plane, overall excellent service ! Very pleased to find out they offered a shuttle from checkin to the gate. I am having knee surgery soon and the walk from security to gate 34 LaGuardia would have put me over the top with pain! It was a very nice gentleman that gave me a ride to the gate and even stopped to let me use the bathroom. Thumbs up *****
Cons: The fact that I was charged $150 to check a small cosmetics bag is no loose change ! I would have carried it on but my hand is in a brace and I has to have extensive surgery. Then yoy get to the gate, and they repeatedly asked for volunteers to check their bags for free. I think this is a very unfair policy and try to explain it to the curbside attendant. I literally cannot carry more than five pounds in my left hand until I get bone replacement surgery. I'm also having knee surgery soon and this small additional weight would be caused me excruciating pain ! They didn't care and still charged me $150 for a bag thats no bigger than 12 inches and weighs less than ten pounds. Thats the way you treat your first class passengers? One other quick note: the sausage and egg sandwich? that was served for breakfast was absolutely horrible! Thumbs down !
Pros: Crew remained positive and apologetic for the long delay.
Cons: Lack of notice that there was no Pilot, maybe let people know so we can be less stressed about leaving as well as arriving on time when others depend on you to.
Pros: Delta changed me to another flight without charge and the rep was very accommodating and pleasant
Cons: Multiple delays, from 8:15 to 8:49 to 9:05 to 9:39 to 10:12 to 10:19 to 10:25. I am not joking. Honestly, if the delay is due to 'maintenance' for an incoming plane that has not left its originating destination, why quote any time at all? The check in rep did provide an announcement at 8:15 that although the time of departure had moved to 9:05 , he did not see how that was possible since our plane was on the ground in Richmond undergoing maintenance. I was in LGA. When I heard that, I changed to another flight, so the outcome was not as bad as it could have been. I am aware of these other times since my email is packed with Delta's notifications, which I welcome usually.
Pros: It was ok
Cons: Stop charging for wifi. Jet blue has free wifi on domestic flight
Cons: Muy puntual
Pros: the crew was amazing. Seats needs to be more comfortable.
Cons: seat needs to be more comfortable.
Pros: Crew and pilot were great.
Cons: The plane was absolutely PACKED during the peak of a global pandemic. Completely irresponsible to not have people spaced out by at least one seat.
Pros: Crew was amazing
Cons: The WiFi would not connect for two of my flights. I wanted to watch movies
Pros: I was very appreciative that the cabin crew went through the cabin prior to take off to check that everyone was wearing a mask properly (covering mouth AND nose). I flew United a few weeks ago and had to politely ask the person next to me both on return and departing flight to make sure the mask covered thier nose. A lot of people in the cabin weren't wearing masks properly and the crew didn't seem to care.
Pros: The middle seat was left unoccupied to ensure social distancing.
Cons: The sound wasn't working on the 2nd leg of my flight so I wasn't able to enjoy the music.
Pros: Nothing. Will never fly American again
Cons: Better customer service at the gate.
Cons: there was no social distancing
Pros: Yes the crow was good
Cons: The wifi should be free to use without paying for it
Pros: Nothing. It’s a terrible airline. Seriously, don’t book with them unless you’re desperate or you want to have an anxiety attack.
Cons: American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. They took me off an already delayed flight after I’d already boarded to examine my smart bag. I know that lithium batteries can’t be taken in the underbelly of the plane and I knew my bag would likely be checked at the gate (why I removed the battery and left it at home in the first place). When they asked me if I had a lithium battery in my bag I said “no.” They then gate checked the bag and allowed me on the plane. After everyone had been boarded (half an hour after we’d been scheduled to take off) they then called my name out on the speaker. I had to then de-board the plane and re-explain to staff that there was no lithium battery in my bag. The staff didn’t believe me citing the infallible logic: “there are ports so there’s a battery.” I told them again and again that the battery had been removed and the charging ports—while there—were inert as they weren’t attached to the battery. STILL, I had to remove all of my clothes from the bag, and open every single compartment (of which there were many) for them to allow me to get back onto the plane. They were telling me that they might have to “rebook the flight” if my bag couldn’t get on. I don’t think I need to explain how agitated/terrified that made me.
Pros: The crew was really good. The flight had no issues. I was pleased.
Cons: Phoenix airport is horrible for on time departures. Always.
Pros: My plane was downgraded to a smaller and the weight restricted. I was unable to get on my flight at the designated time so now currently sitting in another plane 2 hours later and still haven’t left for my destination GRK. This is the worst I’ve been treated since flying with American Airlines.
Cons: If I was able to get on my original flight without downgrading and weight restriction issues. I am highly inconvenienced by American Airlines
Cons: Nice crew. Nice flight. Wish there was a bit more legroom
Pros: The flight was delayed by 5 hours! I had to rebook my connecting. Everything else was lacklustre at best
Cons: being on time
Pros: Crew was excellent
Pros: Regular delays. This one by 2 hours. Easier to fly a different airline.
Cons: Just the chronic delays. It’s a good airline, great crew. Tired of damaging delays without compensation.
Pros: Great first class cabin crew.
Cons: I was annoyed when I was told I would have to check my carry on because there was no more room in the overhead compartments. Then as I was walking down the aisle to get to my seat I saw a lot of room in the overheads.
Pros: More space in these seats than in other flights I’ve taken
Pros: Very pleasant and on time
Pros: No need to drive from OKC!!!
Pros: Fast and easy service
Cons: In 2 weeks, my husband and I had 4 flights with American and none of them went as planned. We endured flight cancellation, incomplete rebooking with another airline, rude customer service agents, multiple flight delays as well as multiple day lost luggage. Finally, it cost $2K more to get to my destination. Obviously not flying American again.
Pros: American did transfer us to another flight after several hours' delay.
Cons: Lack of scheduled flight crew caused a 2 hour delay causing American to re-route us via Chicago in lieu of Phoenix. Still, arrived 2 hours later...
Pros: Smooth flying and lots of respects to the pilots for their dedicated work. The entertainment really works very well.
Cons: Poor Service. The service of drinks is done very poorly. Really concerned with the attitude. Never need those complimentary drinks.
Pros: On time smooth ride
Cons: I booked using expedia, but Kayak was sending me updates & info. I did not receive our booking record finder number, so I couldn't check in with my phone, so we got terrible seats in the back.
Pros: Boarding on time and arrived to my destination on time.
Cons: no comment
Pros: I like the cookies. Any flight that safely lands is a good flight. I didn't have to hear the inflight "entertainment". There was room for my backpack, and I was in group 6 on a nearly full flight.
Cons: I hate having media flashed in my face. The srewardesses misses me when serving beverages, which is hard to imagine, and rarely happens. We had a particularly bumpy landing. I've flown a fair amount, and I thought our bouncing and jostling was unusual, but then weather is unpredictable - still... I've seen navy pilots stick landings of small planes in worse weather.
Cons: We Departed 3 hour late because the pilot was missing. I lost my connection in Miami and I’m waiting here for almost 24 hours to take another flight. Very bad experience!
Cons: The cabin was very warm and almost unbearable. The flight attendant for the first class section was very rude.
Pros: The flight left on time - I do appreciate that.
Cons: We were forced to check our Uppababy Vista stroller at EWR departures that we hoped to check at the gate. Needless to say this made it difficult to get our toddler through security. At baggage claim only half our stroller was there - they had disconnected the seat from the wheels. Luckily we spotted what looked like a similar frame to ours at the gate when we landed. It then took another forty minutes for the baggage claim office person to go through security, to the arrival gate and back to baggage claim.
Cons: Flight delayed but the airline "autorouted" off my flight without informing me. I ran across the airport in Charlotte with my 2 small kids to find my original flight still there and I was kicked off of it. Irate and beyond bothered I got nothing but I'm sorry and you can get another flight in over an hour. So my small children and I will not arrive beyond dinner and bedtime. Unacceptable.
Pros: I liked that you could watch TV and movies from your personal device without a charge.
Cons: That the flight was delayed.
Pros: That we where on the plane... If you consider that we had to make this D-tour to get to San Juan...AA canceled our flight to San Juan in JFK due to wether and not enough standby crews.
Cons: That the canceled the flight in JFK, and the couldn't get us to to San Juan from JFK the same or the next day!! There was nobody from AA to assist you or help you!! We had this once with Delta as well but they send you the new itinerary in front with a compensation and help you at the airport... For us it's never AA again
Pros: Ticket price was competitive.
Cons: No individual entertainment systems on the seat backs--4.5 hours is a long time to be sitting on a plane with only an overhead screen showing whatever movie the airline chose. Also, charging $125 for a carry-on pet that has to stay under the seat AND having it count towards as one of my two "free" carry-ons is ridiculous. The flight was delayed because one of the crew was late.
Cons: Flight cancelled
Pros: Getting to my seat was overall the best experience. Out side of the finally walking onto the plane and sitting down, over an hour late, it was less than mediocre.
Cons: If the plane was on time and didn't run an hour and 20 Ish minutes late, it would have been fine, except for the blinking over head reading light that would flash in my face every 20/30 seconds that could not be turned off being due to, as the flight attendant said, "they all do that".
Pros: The flight arrived early which was nice. But that's the only good thing about this flight.
Cons: From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD.
Pros: Priority boarding provided by my credit card
Pros: The staff was completely nice (except when I was trying to rebook my ticket and I felt like there was no understanding of what I was going through).
Cons: There was a strange situation outside of LGA wherein I sat in a car for nearly an hour once already at the airport. I don't know what was going on but we were trapped there and it caused me to miss my flight. There were no other flight out and I ended up having to book an entirely new ticket. I believe that LGA or American Airlines should refund my expenses, because otherwise it makes me not want to ever go through either again.
Cons: I lost this flight! They were supposed to give me a hotel and a flight the next morning, but I couldn't be late so I had to manage myself and pay a lot more to travel with a taxi to Greenville !!!
Cons: The exit row seats were very confining g..way to narrow due to type of seat used..had the tray in the arm
Cons: 3 hrs on tarmac then weather canceled flight then hoax shutdown JFK
Cons: I took a flight in 2016 from Newark New Jersey four times and I only went to Florence South Carolina one time. I ended up in Myrtle Beach South Carolina, another time in Columbia South Carolina and the last time in Charlotte North Carolina. Each time I departed I had to pay to come back to Florence South Carolina.
Cons: The boarding calls seem excessive. So many specialty groups! Military in uniforms, people with this or that credit card, people in this or that club.
Pros: Crew was polite and professional
Cons: Overall experience with American Airlines and those under them was definitely not a good one. In the future I will probably look at other airlines.
Cons: The airline was rude and unaccommodating. They refused to let me get on a flight that was not leaving for 45 minutes. Then they try to tell me that I had to wait in the airport for five hours to get another flight. I booked passage with JetBlue
Pros: The direct flight is amazing. The status updates were great. The crew was super friendly.
Cons: Not much, it was great. No more masks for vaccinated people would be awesome.
Pros: Excellent leg room in standard seating. On-time with quick and efficient boarding process.
Cons: Website is still slow to update trip delays, not a problem today though!
Cons: Seats are uncomfortable
Pros: Nothing really
Cons: Depart on time Not Loose my luggage Track all luggage every step of the way instead of crisis management only when a lost luggage claim is filed
Pros: Boarding was super smooth,
Cons: Offer some type of entertainment, ie internet or something
Cons: Seats, snacks
Pros: Met expectations
Cons: Met expectations
Pros: Arrived safely
Cons: Almost two hours late.
Pros: Crew was friendly, boarding process was easy, spacious aisles
Cons: The seats do not recline and are not very comfortable. Drinks and snacks are not complimentary
Pros: Crew was nice.
Cons: Not having so many extra charges and having to pay for a carry on
Cons: After 2 hour delay we had to beg for a water and the stewardess brought a tiny cup. Made for a very long night.
Pros: Plane was comfortable, crew was fine, but
Cons: Three hour delay? Unacceptable. Not entirely the airline’s fault, but still..3 hours. Not good.
Pros: On time, clean plane.
Cons: Everything was fine. Thanks!!
Cons: Delayed due to weather
Cons: Good flight.
Pros: All wa great
Pros: Great flight
Pros: The staff was friendly
Cons: The flight was delayed multiple times, the directions on having boarding passes on the app or printed prior were not given so found that our last minute to avoid paying the front desk clerk $5.00. The flight landed 5 hours later than scheduled which is completely unacceptable.
Pros: Crew friendly and professional
Cons: Everything is extra, even water or soda. Seats are narrow so glad im not a heavier person
Cons: The seats were a bit cramped but I suppose most are these days
Pros: Going in & out of small airports.
Cons: We arrived late. Pricing system.
Pros: Flight left early and was at destination 30 minutes earlier!
Cons: On the return trip, I had to wait 30 minutes for my luggage.
Cons: Bags charge for 105$
Pros: Great airport for getting to Florida. Good prices
Cons: Late departure without any explanation. TSA really under staffed.
Pros: Easy boarding, very nice crew. I would definitely recommend spending the extra for Priority, it is much faster.
Pros: That we made it once we were in the air
Cons: The 3 hour delay that should have been announced but we had to get alerts on line not from the airline but Kayak
Cons: 4 hours late. No explanation. I have flown Allegiant 3 times. Late twice.
Pros: Passengers were fun
Cons: Need entertainment
Cons: Flight was very late. Have to pay $45 for a carry-on bag. Seats were uncomfortable and have to pay for all snacks and drinks including water.
Pros: Crew likes to have fun with their passengers -- making the whole experience that much more enjoyable. It's a budget airline so you have to pay for things like refreshments and snacks (also, carryons and if you want you boarding pass printed at the airport) -- but don't let that sway you! All it takes is a little prior organization (we packed a couple of sandwiches and printed our passes at home, plus packed very light). Overall a great experience.
Pros: Quick non stop.
Pros: Friendly Crew. Staff did expedite our checking bags to make our flight when we asked about our flight that started boarding early and made sure our bags made the flight. Excellent pilots, trip went seamless from wheels up to wheels down.
Cons: Boarding started 30 minutes earlier than first notified as, Long lines to check bags.
Pros: Quick boarding with no fuss.
Cons: The planes could be a lot cleaner.
Pros: After the delay, we were treated to complimentary soft drinks and snack mix. This was after sitting in the plane for over an hour, though.
Cons: We spent two hours of the delay in the airport and then eventually boarded. However, another problem with the plane developed and we waited for at least an hour more in the incredibly cramped plane. The seats are bearable for a short flight, but they’re hard to endure with multiple delays. The boarding was also disorganized. There were two announcements: one for people who needed extra time to board and another for the final call. Nothing in between.
Pros: Affordable and fast
Cons: Big guy sitting next to me took up 2 seats!!
Pros: I chose this flight knowing it was gonna be a little cramped and no snacks. But I loved the price, so I booked it. The unexpected bonus was the crew. They were down to earth and funny.
Pros: The service is not extravagant but completely adequate. Also, it is very consistent every time I fly them.
Cons: Nothing at all.
Pros: The crew, from start to finish were great. From gate to gate The plane was nice and clean. The phone app was pretty well done also.
Cons: I know you have to make a buck but damn. Peddling food, drink all the charges and the credit card offer during the flight.
Pros: Excellent value. They had hard time with the head count which delayed our take off. Arrived just a few minutes Late.
Pros: My wife said that this was the smoothest airplane ride she had ever had.
Cons: The first lady at the check in desk told us the wrong gate. We wound up taking a tram to another terminal, found out that we were in the wrong place, and then made it back just in time to board with a few minutes to spare. Anyway, the airline itself was o.k. and next time I'll check the arrival/departure board. Since we were traveling with only a carry on, it was a good price after all the "frills" were added (pay for carry on, pay to select seat). we still had a price lower than any other airline. So all in all, once we got on the plane it was a pleasant experience.
Cons: All of the hidden fees. I was initially charged more than $200 over the price I was quoted on Kayak.com and then had to pay an extra $45 to bring 1 carry-on each. I do not plan to use Kayak.com again for these reasons and will not recommend this site to anyone
Pros: I arrived safely Tommy Destination
Cons: It was so hot boarding and unloading. There was no air. Staff was curt and not very friendly as of assistance.
Cons: No wifi
Cons: I paid for 1A. Was moved because "the crew needed the seat" to the middle. There were SO many open seats. Was unacceptable.
Cons: Bad service. Long waits. No directions at airport from the airline and counter service slow
Pros: The food vouchers for 5 hour wait and water/beverages available. Liked alligent app for boarding pass available without printing.
Cons: The 5 hour wait while the plane was worked on was unexpected. Not a lot of extra space for a near 6 hour flight. Seats do NOT recline at all. The other plane they boarded us on smelled like dirty shoes or diaper.
Pros: flight took off on time
Cons: Seats are ridiculously close, hard and incredibly uncomfortable. Round trip both flights delayed. First and last time
Cons: There was a delay bc of miscommunication with passengers. We sat in the plane for an hour before we took off. It was annoying
Pros: The flight attendant was very nice.
Cons: The flight was delayed for a few hours, the plane was tiny and uncomfortable.
Cons: Sat on runway for 45 minutes with no updates
Cons: Not having had to be on a connecting flight in a totally different terminal 20 minutes after I land in Newark.
Cons: Seats were hard and stiff with no padding on the backrest. There was minimal room and even less overhead storage. The seats were in between the windows so you couldn’t really see outside of someone else shut the window on you. Thein
Pros: Carole was excellent
Cons: My passport was held up because of the Government shutdown and I was treated poorly about trying to change my ticket. I now can’t go because I can’t afford to change ticket and the waiver documents I need to do so sounds like it’s just another excuse from the airline for not honoring my ticket. I can’t go now because of passport, but I can’t go because I am unable to buy another ticket
Pros: All of it was good.
Pros: Got in early and we were stuck on the runway for a bit. Good flight otherwise.
Pros: Staff in Syracuse where awsome from the guy at the united check in Guest to the TSA Gal who had to give us a patdown super sweet and helpful.
Pros: everything was on time and no one got kicked off of the flight!
Pros: I finally got there a day later
Cons: No gate number listed on boarding passes in SYR plane arrived and departed early with no communication to myself. Missed the flight
Pros: Everything went as planned.
Cons: Better customer service.
Pros: The gate agent in Syracuse was a huge help. I have a service dog and he was very helpful and considerate.
Cons: The flight was supposed to arrive in Greenville at 6:41 pm, we never arrived until after 11 am.
Pros: Paying for extra leg room
Cons: Customer service is terrible. I dislike 'having' to travel to Midwest. Options are terrible. Delays, delays. No leg room
Pros: The flight attendant and getting to the location early!
Cons: United in general
Pros: Crew was friendly
Cons: Small plane. 70 minute delay. No entertainment.
Cons: Flight was delayed arriving to Greenville and was only informed 10 minutes before boarding in Newark. Flight was delayed another three hours leaving from Greenville. It's as if United books flights on a planned delay and they CANNOT DO THAT. My husband and I go on at least 11 trips a year and I will make sure that I pay extra to go on another airline that is reliable!!
Pros: The flight attendant let me put my guitar on the plane.
Cons: The flight was an hour delayed.
Cons: The flight was delayed and rescheduled four times. The two guys working at the counter had no clue what was going on.
Pros: Although the seats were cramped the cushion was comfortable. The flight attendant was very personable.
Cons: Very cramped quarters.
Cons: That they gave my seat from Chicago - Denver to someone else. Was sitting in the waiting area. Waiting to be called in, couldn't understand the person talking. They also did it to another person. Will never fly United again after this trip!!
Pros: Even though I was on connecting flights and weather sounded like it might interfere, that was not the case. Each flight went smoothly and easily. It was a fantastic travel day.
Pros: I actually liked the smaller plane! There was more room on the flight than I expected
Pros: See above... United is the worst airline out there!
Pros: Airline paid him
Cons: Everything went wrong on this flight! My son is a freshman student at Syracuse, was forced to spend two days (!) waiting for next flight.
Pros: They moved me to a seat right behind business class with more leg room I got a text message about the delay with reason and time. the airplane was new.
Cons: We had a delay because of some other planes
Pros: Some things about the flight were normal.
Cons: Our incoming flight was late arriving at Dulles. We bolted from that flight to the gate for our connecting flight to GSP. Two of our party of six made it and got onboard telling staff we were coming. We arrived moments later - moments later! - but were denied access because they said we were a minute late. Our small plane was just outside the door with access door still open and staff going in and out. Next flight was 5 hours later. We asked to speak to a supervisor and that was ignored until we demanded attention. The supervisor came 1.5 hours after we were denied plane access. Customer concern was nonexistant on this day.
Cons: Having to walk a LONG distance from one terminal to the next and almost missing my flight due to delays. Then we had a delay from the bridge from plane to the airport was not working!!!
Pros: I missed my flight due to an unexpected car accident. The first two Kayak agents I delt with tried their best to help me by calling United and getting the fees waived for me, but they had no luck.The third agent was successful. All three agents were wonderful, compassionate and wanted to help. The third agent was successful and I appreciate all that was done for me.
Pros: Delayed for navigation issues and flight attendants weren't very friendly
Cons: See abow
Cons: On both legs of my flight, I watched an hour of a movie on my iPad using United's app, and then the network failed. And I couldn't get the first movie on the second leg, so I couldn't finish either. Very frustrating.
Pros: The crew was friendly.
Cons: Boarding 3 times. Had to deplane two times because of maintenance. Sat on tarmac for an hour before deplaning the second time.
Pros: United entertainment was amazing!
Cons: Flight attendants were fantastic!
Pros: The fact that I had to rent a car and drive ... When I bought a flight ticket.
Cons: Oh geez flight cancelled, what didn't I like?
Pros: The flight was really nice! The flight was good comfortable and relaxing. Went to sleep and I never sleep o flights.
Cons: Small loud plane
Pros: Flights was ontime
Cons: Plane was too hot, and then way to cold. This seems to be a re-occurring problem. I am not sure why the plane can't just be set to be be 68-72 degrees. There is no need for it to be above 80 or less than 60.
Pros: The crew that helped get everyone booked on another flight did an outstanding job. Too bad we had to sit around for 3 hours to find out that the flight was canceled.
Cons: Not enough communication as to the flight being canceled. Too long to inform us that it was canceled. We were told that the flight was always on time with the exception of the past few days. We were told that the service was starting to slip.
Pros: newer, quieter jet
Pros: We had a delay and everyone was very helpful!!
Cons: 3 hour delay
Pros: The plan took off and landed. Not much positive about united.
Cons: The staff at Syracuse is horrible. They were badgering passengers. They seem hostile and rude. They are always incompetent. I fly all over. This is the worst united staff. I dread flying into Syracuse. They are never on time meeting flights. Baggage claim takes ages. Checking in is a nightmare if you need something other than checking in.
Pros: Flight was good on time
Pros: Again this flight was under booked so there was plenty of room for people to sit where they wanted and be comfortable.
Cons: My layover in DC was nearly non existent due to the flight from Detroit to DC was a bit delayed, but only by 30 mins at the very most. But what I did not like is that my electronic boarding pass I was using on my phone had become expired for some reason, saying my flight had already left the gate as SOON as I landed in DC, but the flight listings said my flight was on time. I then had to visit a customer service desk for them to check what was going on, to check my flight and print me my boarding pass, but they said "I need to hurry"... I JUST LANDED! I then had to hastily make my way to the other side of the terminal just to make the flight that I should have had just over an hour layover for. Was not happy!
Airlines flying from New York to Greenville have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Greenville
Masks required on board, masks provided on flights from New York to Greenville
Social distancing seating
Middle seats unavailable to book on flights from New York to Greenville
Testing for antibodies, testing for symptoms for flights from New York to Greenville
Waiving of change fees. Search flexible flights from New York to Greenville
Greenville (GSP)United States