Daily cleaning, installation of cabin HEPA filters on flights from New York to Nairobi
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Scores according to KAYAK customer reviews
Pros: "The crew was amazing. Food was great. Clean bathrooms. Great entertainment."
Cons: "We had our passports and boarding passes checked five times in the course of 2 minutes by five different people one after the next. My cabin luggage was searched right before boarding. I appreciate the need for security, but that was excessive and unnecessary. In the peak of the Corona virus craze, the security made all passengers take off shoes and walk without any protection. This is not Qatar Airways doing - New York JFK security B S, but I am sure airways companies have some say to change it."
Pros: "The crew provide good service but personally i did not like the food that could be lot better."
Pros: "Everything.. will do it again!"
Cons: "Everything was perfect"
Pros: "Excellent food choices, multiple meals, very fast boarding process, comfortable seats that recline much more than US domestic flights"
Cons: "My movie was a bit dicey, but thankfully I wanted to sleep anyway"
Pros: "The crew was super amazing and went to all extent to make our journey with infant comfortable"
Pros: "Amenities like, Tooth Paste, Brush and Headphones."
Cons: "Liquor and Wines needs Varieties."
Pros: "The attendants were great."
Cons: "The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped."
Pros: "Great flight in-service was fantastic. I didn’t use the entertainment service because is the old movies."
Cons: "Please include Nigerian and Ghana movies"
Cons: "WC size (too small) and location. Other airlines such as Lufthansa (NYC - Munich) do way better job in this category ( I believe Lufthansa aircraft was either A330 or 340)"
Cons: "Many of the entertainment systems were broken."
Pros: "Crew was good and helpful. Food was good. Seats were comfortable."
Cons: "They could have given me an other flight so that I could attend the wedding I was going for. I gotta flight after 12 hours and 10 hours lay-off in Doha. Even if I didn’t get that long layover, I could have been able to attend the wedding."
Pros: "Airlines' diligence in arranging an alternative flight in place of the missed connection because the initial departure from JFK was delayed due to technical reasons"
Cons: "Much ballyhooed A350-1000 has noisy engines rudely interrupting my enjoyment of the entertainment system - may be my seats were too close to the engines. The seats are not all that comfortable though perhaps wider than usual configuration in economy."
Pros: "Crew was not mean"
Cons: "The seats were very uncomfortable, entertainment screen had poor picture quality, eggs were black, stank + inedible, long bathroom lines , a child screamed most of the flight, no internet, couldn’t change phone, checked bags damaged - handles ripped off!!!"
Cons: "I get the safety thing with the window blinds but wish if it was 40 degrees outside they would let you close them until the plane takes off"
Pros: "While my Qatar airways flight from Houston to Doha (# 714) was almost perfect, flight #1335 from Doha to Nairobi was a huge disappointment."
Cons: "The flight attendants didn't seem to know what they were doing, food ran out before i got any breakfast, the IFE system for my seat didn't work,"
Cons: "Unfortunately, my baggage was lost on this flight, which will make it very difficult to climb Kilimanjaro!"
Cons: "Again had to wait for the flight for 8 hrs due to change in flight time with no explanation"
Pros: "Very comfortable flight with excellent service."
Pros: "Went out of their way to be helpful"
Pros: "The service is Top Knotch!!!"
Cons: "Wasn’t much music to choose from..."
Cons: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Pros: "The food was great with three options for each meal and there were a lot of options for in flight entertainment"
Pros: "Service, attentiveness, food."
Cons: "lack of ability to pay to upgrade even though there was plenty of empty business class. (Almost all seats were available)"
Pros: "Good service!! Good food!! Great staff!!"
Pros: "Great Staff"
Cons: "Asian Vegetarian meals needs some improvement. Lack of Africans as part of the crew."
Cons: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Pros: "Great hospitality"
Pros: "Would be very happy to fly again on qatar if options for Indian food menu is increased"
Pros: "It's was good"
Cons: "The plane from Qatar to Nairobi new modern plane needed"
Cons: "Old plane treating the Africans like poor people of no value .. All other Qatar flights have newer aircrafts"
Pros: "Worst customer service"
Pros: "Food is good"
Cons: "Economy seat"
Pros: "Professional courteous friendly and communicative"
Pros: "If we had arrived on time everything would have been perfect. However I did not arrive in Johannesburg because a flight delay (even though our flight was set to let ontime) caused probably 40 people to miss their connections. To their credit, Qatar Airways did find accommodations for us and gave us food vouchers. Otherwise it'd be a zero rating."
Cons: "Boarding took far too long and caused us to be an hour late. Because of this, I am missing out on events scheduled in South Africa. This is very upsetting and it appears that Qatar Airways is too slow with boarding, there was no explanation given for why it took so incredibly long to board."
Cons: "It's been more than 50 hours and I still haven't received both of my checked in luggage"
Pros: "Quite journey"
Pros: "The professionalism of the staff"
Cons: "No comment"
Cons: "- Airline changed flight and offered little forewarning for what was a material change (from 1 hour transit time to 9 hours) - Boarding process was inordinately slow with little attempt to move this along quickly - Service was halting at best"
Cons: "I didn't have much time on my layover, i would've expected the transfer to be better."
Pros: "Everyone on duty!!"
Cons: "Food options on both legs were terrible. On the first leg, only one of the three options was actually available. I understand that you have to account for varied decisions by customers, but only having one of the three listed options when you're just half way through the cabin is pretty weak. Disappointed that entertainment options hadn't changed from the previous month."
Pros: "I liked that it was empty and I could lie down."
Cons: "Ran out of meal options in both flights"
Pros: "Price and schedule"
Cons: "Food. Waiting place at Qatar airport. Arabian crew on board due to their non- friendly attitude."
Cons: "Layover in the middle of the night - no sleep! Also, crew kept waking us up for meals etc, versus letting us sleep."
Cons: "Flight was completely full and certain passengers were belligerent about wearing face masks. The cabin crew did not enforce mask wearing, stating “we are not the police”"
Pros: "Swiss is my new favorite airline."
Cons: "Nothing bad to report. Book Swiss!"
Pros: "I liked the attentiveness of staff and there was excellent communication between SWISS airlines and customers."
Cons: "I honestly had no issues with my flight."
Cons: "Nothing Everything was excellent"
Pros: "No seat comfort"
Cons: "No kiosk at airport. Even tho you have a etickst they make you print one. Which means a huge line. Whats the point"
Cons: "Checking, boarding, flighting"
Pros: "Great crew"
Pros: "The crew was amazing"
Cons: "Seat confort"
Pros: "The staff was nice"
Cons: "The seats were very small, the cusion was worn, the entertainment screen did not work, nor did my recline function on seat."
Pros: "The business class ground crew proposed to check in our hand baggage and were very helpful. (We were in economy class) It was my birthday and i was very touched to receive a spontaneously made card and some chocolate truffles and a smile from the flight crew."
Cons: "I think the choice of films could be improved."
Cons: "Seat would not recline. Long fight cramped 27B"
Cons: "2 hours delay from jfk miss flight from Zürich to krakow wait 7hours next flight get in krakow in11clock baggage missing I’m not happy"
Pros: "Good food for economy , good selection of new releases movies included , small seat and leg room but not terrible"
Cons: "Made us check our carry on bag because it was too heavy and was told to get it from baggage claim on our connecting flight for it to never show up then waited in line for missing luggage for them to tell us they transferred it and would be waiting at the final destination"
Pros: "Everyone was very friendly and helpful. They were all multi-lingual and ready to help foreign travelers. The food was good. The plain wasn’t overstuffed with people - actually there were enough open seats that everyone could have a little extra space. Will always check Swiss Air first for international travel."
Cons: "Always when one sits in the back of the plane, they run out of one meal. The food was ok. Not sure why they serve ice cream and cheese as a snack."
Pros: "All staff of Swiss made you feel important."
Cons: "Everything was fine"
Pros: "Nice staff, very friendly"
Cons: "Paying for WiFi, could use more comfortable seating"
Cons: "They left my bag in Switzerland"
Pros: "Courteous Staff Excellent Service and enough concern for the guests."
Pros: "On board service"
Cons: "the teminal 4 sevice at JFK: the huge line before the security looked like a complete misorder and for no reason lingest lined I ever saw in airports instead of spliting the crowd in shorted lines to every security crew without maku=ing people to pass long lines with the hand luggage and children, it was really and absolutelu=y far from any comfort."
Pros: "Service was excelent puntualiti was excelente thank you very much"
Pros: "It was nice because plane was half empty so had quicker attention from stewards - everything was good."
Cons: "If I were a small person I would have been almost comfortable the seats were so narrow with no leg room so that trying to find a place for myself was laughable, unfortunately not the funny laughable. There is not a chance that I will ever again book an international flight on Swiss. I hope you share this with the airline."
Cons: "The headset outlet is still the old one, so you can't use your own ."
Pros: "It reminds me of school dinners"
Cons: "Bland, over cooked No thought into the presentation or flavour"
Pros: "Swiss has the most cheerful crews I've seen, and their enthusiasm is infectious which makes it easier to tolerate being cramped in a plane for hours. Also, I love that they give you a Swiss chocolate at the en of the flight."
Pros: "Selection of movies was good."
Cons: "The mushroom pasta they served was absolutely terrible."
Pros: "Nice staff"
Cons: "Waiting in line in NYC for take off was about 50 minutes. Small seat space with annoying passengers who watch movies all night with bright screens or push and press my seat all the time. Earplug is uncomfortable, breakfast is plain, hot chocolate is horrible. It was a full flight and we even lost my daughter's cardigan."
Pros: "staff were very helpful"
Pros: "BEST FLIGHT OF MY LIFE"
Pros: "nice staff."
Cons: "lack of space. being in middle row."
Pros: "The plane was clean, on time, and the staff were professional and friendly."
Cons: "I opted for the pasta dinner and it was bland and mushy. Salad was boring iceberg lettuce."
Pros: "Painless flight"
Cons: "No bottles of water for economy flyers"
Pros: "All good"
Cons: "If you put the seats this close together, with the amount of recline. Once one person on the fligh reclines their seat it forces everyone else to do so. You can't eat if the person in front of you reclines!"
Cons: "I had a lot damaged luggage!"
Pros: "efficient boarding ang pre- boarding"
Cons: "these planes are not meant for people above 180 cm. On transcontinental flights it is absolutely unacceptable"
Pros: "Service. The food was good. Entertainment was good."
Cons: "As a person of color I didn't feel that I received the same warm welcome from some of the attendants. For example the expression on their faces were blank when I said hello. I picked up my food tray and gave it to the attendants very politely. She just took it out of my hand. When the passenger next to me did the same she said thank you very politely. He was Caucasian. Some were very friendly and polite."
Cons: "I could notice The crew was really attentive and took good Care of passengers Who speak german or were from Swizertland, meanwhile with The rest of The passengers they were not really nice at all."
Pros: "The steward was friendly"
Cons: "1) Assigned seat but was allowed to change seat 24 hours before online check in but at baggage drop off at airport, I was shocked that Swiss Air did not abide to our selected seats changed and gave us the initial seat assigned. 2) At airport check in, none of the ground crew able to gave us good explanation or assistance. 3) Enterainment has to reboot twice. Audio selection cannot be play. No USB port for charging phone."
Pros: "I like that Coke Zero was available."
Cons: "My chair was stuck in the fully reclined position for a good portion of the flight and my wife's chair was constantly being knocked into by the passenger behind her because his seat was too short for him. When the seat in front of me was reclined, the screen was only a few inches from my face. There was a loud, obnoxious passenger next to me who almost got into a fistfight with another passenger until the stewardess came to calm him down."
Pros: "that they had new movies"
Cons: "the leg space is non existent, few of the seat dont even recline meanwhile some recline more than normal"
Cons: "Was not able to perform online checkin and thsu was not able to pick seats."
Cons: "Narrow feeling seat"
Cons: "Good overall"
Cons: "Snacks, and drinks"
Pros: "I would like to have ore of a grace period to check baggage."
Pros: "Crew, atmosphere, timeliness. I was satisfied overall"
Cons: "Gate number changed couple times before flight departure"
Pros: "The crew went the extra mile to accomodate my bag due to not having a seat in front of me to stow it. Also, Delta Comfort was exceptional!"
Pros: "Great flight attendants and service. Plenty of entertainment selection to make the long flight enjoyable. The boarding was chaotic because of the airport facility."
Cons: "The airport is too small for loading a full international flight."
Pros: "crew with good attitude"
Cons: "food was a waste of time, of energy, of bread, etc"
Pros: "Seat was great, complimentary snacks and alcoholic beverage"
Cons: "Give food to passengers"
Cons: "Two bags delayed between JFK and MSP."
Pros: "Staff and flight were good"
Cons: "The chicken dinner was mediocre"
Pros: "Preboarded and all went smooth and quick"
Pros: "The seat was comfortable"
Cons: "Food was quite bad"
Pros: "The wait"
Cons: "The screen didn’t change in time"
Cons: "My friend and I was switched to an even worse seating when boarding. Very uncomfortable especially for my friend since he had crutches."
Pros: "very nice and willing stewardesses"
Cons: "tragic little place for legs, lack of space"
Pros: "Crew was ok"
Cons: "Plane boarded late, took off late, arrived late. Boarding was confusing and slow."
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Cons: "My seat ,the distance to get to the gate, The wheelchair l No window The distance I had it walk to get to my seat I was told this was the row behind the break after the exit row. I was not I’ve been with you before and have not any of these problems No more"
Pros: "Everything in 1 class"
Cons: "Being delay"
Pros: "on time, good service,"
Cons: "i agreed to check in my bag at the gate when they asked for volunteers thinking I would get it at the gate of my destination but after i checked it in in gate attendant informed me that i would get my bag at the baggage claim"
Pros: "Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat."
Cons: "Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!"
Pros: "Service was outstanding"
Cons: "TV froze and was never fixed."
Cons: "The plane was late to JFK and then we had to wait for them to deboard and prepare for us to get one. Now we are in DCA and we can’t even get to our gate for another 10 mins"
Pros: "Delta is the best--I sat in a comfy seat (middle seat at that) and watched 3 movies during my flight. Couldn't be better!"
Pros: "So many movies to watch. Keep it up!"
Cons: "The food was too sweet and salty."
Pros: "Layout of aircraft."
Cons: "USB port barely accessible. Also, it didn't seem to work."
Pros: "Ease of it all!"
Cons: "The jerk behind me who kept kicking my seat and kept coughing obnoxiously like he had never been on a plane"
Cons: "Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect."
Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Pros: "Enjoy able"
Pros: "On my ticket it clearly indicate that I am entitled to 2 check in baggage. Delta completely refused to honor this. They said am only entitled 1 piece, and therefore I have to pay for the other luggage. I was forced to borough money from someone at the airport just so that I could board the flight."
Cons: "I am asking that my money be refunded. And next time delta should honor and respect agreements. And be more professional"
Cons: "At 6'4", seat access could be better."
Pros: "No compensation"
Pros: "Delta Studio with closed caption"
Cons: "some series do not have closed caption"
Cons: "See above description"
Cons: "They were rude and notnhelpful lost my luggage"
Cons: "they charge 300$ extra for a 14 year old child and dont give any service for the payment, they say it is to bring the child on and off the plane even though he can travel alone and has done it many times with other air lines. drive the parents uo the wall, make them wait endless time, and then they comlaine that thay have no time tofor the child and leave him standing with out even letting him to seat with the other air lines a child of 12 can travel alone."
Pros: "Efficient, comfortable, on time"
Cons: "Strangely cold!"
Pros: "Plane was comfortable"
Cons: "In order to leave airport on time (plane came in late) they claimed overhead space was full and that remainder boarding passengers had to check their bags. (Bags to be picked up in baggage claim) When walked into plane saw plenty of overhead space for carryons!"
Pros: "Every thing went well thx"
Pros: "The service"
Cons: "The "cheese" plate was kinda sad especially for the price"
Cons: "They should have separate lanes on boarding like United. Then people can line up in the appropriate group."
Pros: "The only airline that I'm aware of that still offers: • free snacks • free checked bags • free meal and drinks on international flights"
Pros: "Boarding that’s all."
Cons: "Food, crew, entertainment they should upgrade the TV very important it’s very outdated but Istanbul airport is awesome."
Cons: "AWFUL CREW. NEVER FLY. NOT CLEAN. NOT NICE."
Pros: "Another fantastic trip with Turkish Airlines. Everything from their membership in Star Alliance, to their awesome customer service, to their fantastic tasting food."
Pros: "Friendly crew. Plane well maintained"
Cons: "Delay, poor boarding"
Pros: "We loved everything about our flight, plane was so quiet and service was amazing"
Cons: "no personal ac by each seat and the plane was really hot"
Pros: "The food was excellent"
Cons: "Total chaos during boarding..no organization"
Pros: "The landing"
Cons: "The crew nasty stwarts"
Pros: "Comfort zone"
Cons: "Making my long trip for 9 hours seating beside big fat guy takes his seat and half of mine, asking the crew to change my seat and telling me there is no space available and I can see there's free seats it was so rude, my back hurts me a lot this day and the day next because i was seating with slope."
Cons: "Poor boarding one hour late , security people yelling, 4 gate changes food so so. Will not use airline Again..."
Pros: "Everything was great. Service. Very comfortable. The staff was great"
Pros: "What I liked about my flight was the service was the plane was up and running."
Cons: "What I didn't understand or appreciate was that this flight was supposed to take off at 8pm, as it was already delayed, but the plane just sat on the tar mat until 11pm without any explanations from the crew, no announcements, and most disturbing: not even the offer of a drink of water for the passengers as we waited blindly."
Cons: "I had an isle seat and the isles were so tiny that everytime someone walked by to use the restroom, they would wind up bumping or brushing against me..... So that woke me up about 20 times as well as the crew hitting me with the drink cart."
Pros: "Everything was great!"
Cons: "Can't think of anything worth of complain!"
Pros: "My flight was delayed by an hour and I missed my flight scheduled to go Mykonos"
Pros: "Crew member prepared simple pasta"
Cons: "Took real long before the meal was served and this was hard as the passenger was diabetic."
Cons: "The plane was 2 half hours late departing from JFK to Istanbul and the customer service in Turkish Airline in the beginning did not give me a good service I believe this will be the first time and the last time"
Pros: "I really enjoyed having all of my concerns over delayed flights and possible missed connections rudely dismissed or outright ignored."
Cons: "Flight was over an hour late boarding and spent nearly 45 aboard the plane waiting to depart. No updates from the staff about our departure status or boarding status throughout the almost 2 hour delay. Got an email from Turkish airlines about this issue and they claim the flight was only 25 minutes late departing. Exaggerations occur sometimes when people are inconvenienced so I checked my call logs and social media accounts and found I completed multiple phone calls and status updates from New York over and hour after Turkish airlines tells me I left. One of us is lying and at this point I'm inclined to agree with facebook that I was still in JFK airport an hour after my flight was scheduled to leave when I updated my status to gripe about the delays."
Cons: "My bag did not make it to final destination & there was no excuse for it as there was enough time during layover AND I arrived to airport by required time before flight."
Pros: "The food was delicious."
Cons: "The wait times were ridiculous and always off schedule. From the beginning of the trio to the end of the trio there was consitency in going off schedule and being forced to stand in lines for hours. I would not fly Turkish again."
Pros: "Best airlines"
Cons: "I've flown Turkish Airlines for years, and in the recent months I've noticed the thing I really loved about them- their service, food and beverages, have gone down. The quality and availability isn't what it was 3 or 4 years ago."
Pros: "Overall everything was fine"
Cons: "Slow serving refreshment, not enough for long flight, need little bit more, aircondition not work so good"
Pros: "There's nothing to like when the Federal Aviation administration bans direct flights from US to Istanbul, Turkey"
Cons: "I hate that KAYAK sells me this package and after collecting their commission the only customer support is to direct me to subcontractors which in turn direct me to the airline which in turn NEVER PICKS THEIR F*CKING PHONES UP!!! BAD BAD BAD CUSTOMER SERVICE #NEVEREVERKAYAK"
Pros: "I didn't like what airline did to my mother-in-law was here arrive at JFK an hour before her flight left because another airline counter day or late day since she was a no-show when the plane is still sitting there and she was there an hour before the plane left I would never fly this airline and I will let everyone know that this is the most corrupt airline out there"
Cons: "I didn't like what airline did to my mother-in-law was here arrive at JFK an hour before her flight left because another airline counter day or late day since she was a no-show when the plane is still sitting there and she was there an hour before the plane left I would never fly this airline and I will let everyone know that this is the most corrupt airline out there"
Cons: "3 hour late"
Cons: "I really found that the crew was rude, specifically on the New York to Istanbul flight!"
Pros: "The entertainment part."
Cons: "It wasn't comfortable. They never give you a gate number in your ticket and I had to go and ask for it many times.No Internet, you had to pay to get access, why should I when you pay a lot of money for your ticket. Food choices sucked because they said sorry we only have one item from the menu...really? You are making me eat something that I don't want to eat.."
Pros: "On time."
Cons: "Food. Entertainment. Leg room."
Pros: "Everything was excellent."
Pros: "Everything was great."
Pros: "Food service was ok"
Cons: "My seat was uncomfortable for an 11 hour flight with a 1 hour delay, the stewardess didn't address my issues, initially the foot rest didn't work and the guy behind me wouldn't allow me to push seat into recline position. They also lost my luggage but was found a day later."
Pros: "They fed you well, great entertainment for 11 hrs (didn't feel like it at all)."
Cons: "Boarding was a mess, very crowded flight- no roommate luggage, and the plane was very hot inside."
Cons: "I was sat right in the middle of 10 children while people all around me had empty seats next to them. They could lay down and sleep while I got elbowed for 9 hours by a 10 year old."
Pros: "The aircraft were really nice and the service were great the air hostess were really nice"
Pros: "Komforlu ve nezih bir ucus icin tesekkurler her sey o kadar guzelki ozellikle murettebat cok nazikti"
Cons: "Hic bir sey"
Pros: "Connecting flight was not waiting from Instabul to Athens since the airplane from JFK left with a 1h 20min delay ."
Pros: "Not one thing"
Cons: "The steward and stewardesses Failed to control two drunk passengers who made the flight a nightmare for us all. The servers gave them five double whiskeys and then wondered why they were cursing and yelling - unbelievably unpleasant"
Cons: "We were flying to JFK from TLV via IST. First flight was canceled and then re-scheduled after landing we were stuck for more than 3 hours inside airplane in Istanbul, then we were stuck inside the plane for 6 hours !!!!! Nightmare"
Pros: "My flight was delayed to begin with and then from turkey to islamabad the flight was diverted to karachi and due to unknow reason and i spent 12 hours at the airport without because the flight attendents reached their limit. Worst airline."
Pros: "Unnecessary delays, very rude and inconsiderate crew, both inflight and at the Istanbul Airport. They provided no accommodations for those that missed connections and had very poor organizations. Also, as a physician that was called to a medical emergency on the flight, I received not even a thanks. Also, they were very delayed in getting the medical supplies to us physicians and requires ID prior to opening the emergency kit which definitely delayed care!"
Cons: "Delays, inconsiderate crew, poorly managed medical situations, no hotel accommodations with prolonged flight delays, poor communication to passengers"
Pros: "This was easily the worst travel experience of my life. Kept waiting at the airport for 12 hours, then delayed 4 days. None of my hotel and food expenses were paid for -- for that you were required to return to the airport and wait in what were reportedly 7-hour lines. Then to top it all off, I was seated ahead of an exit row, where the seats don't recline. If I can avoid it, I will never fly Turkish Airlines again."
Cons: "Was horrible, I felt like I was sitting in a back seat of two door car with no space for 9 hours and no way out, I refuse to fly Turkish ever again pay the extra $500 to fly with Emirates it Qutar well worth it than this place, food was discusting they shouldn't be a air line PIA is better"
Pros: "Everything good"
Cons: "Very little legroom."
Pros: "Good enough."
Pros: "The large amount of entertainment to choose from was very nice."
Cons: "Timeliness and comfort in seats could be better."
Pros: "Loved the food and drink service."
Cons: "Did not like how far back the seat in front of me went. Causes a cramped ride."
Pros: "crew wasn't friendly, seats are very narrow and uncomfortable"
Cons: "FOOD WAS DISGUSTING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Pros: "One of the best flights (airline) I have ever flown. GREAT crew that were kind, pleasant and helpful. ZERO attitude. I def will fly with them again in the future."
Pros: "Crew was super attentative."
Cons: "Nothing, they tried hard to make sure everyone felt they were available to take care of what they needed and when they needed."
Cons: "The Soviet Union wants its airline back. This was perhaps the RUDEST airline experience I've ever experienced. I was at Frankfurt (FRA) airport waiting to board Air Moldova Flight 864 to Chisinau (KIV). Due to a delay caused by Frankfurt security (and no fault of my own), I was delayed in reaching the gate. Since it was past my boarding time, I grabbed my bags from the conveyor belt once past security without having time to repack. I arrived at the gate and the extremely rude Air Moldova gate agent on duty yelled at me and demanded that I give her my boarding pass. When I told her I needed to pack, she yelled that there was “no time for that”. When I searched for my pass, she again yelled and said “NOW!”. When I told her that it was not my fault that I arrived late since there was a delay at security, she said “Not my problem!”. After she checked my boarding pass, I tried to repack and she again yelled “There is no time. Go to the bus NOW!” I once again told her that it was not my fault I got delayed and she again yelled “NOT MY PROBLEM”. In addition to rude employees, the airline is clearly in violation of safety regulations. The safety card in the back seat pocket was written in ARMENIAN – and Armenian only, thanks to the plane having been leased and Air Moldova not appropriately changing the safety cards. How did they expect people who read Romanian or Russian (the local languages) or English to understand it! On top of that, the plane was easily 20 years old or more and dirty. If they can't even keep a plane clean or have the appropriate safety cards, what else are they not maintaining. Do not fly this terrible airline!"
Pros: "I like my trip - good service, good food (vine, whiskey :-) )"
Cons: "Great airline"
Cons: "Tight seating"
Pros: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Cons: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Pros: "Plane and service was excellent"
Pros: "Friendly staff!!!"
Cons: "All good!!"
Pros: "Review for Eurowings"
Pros: "The incrediblesmoothness of the flight: the lane to Frankfortwas a dream plane, and the pilots are to be congratulated."
Pros: "The flight was smooth and the flight attendants were very polite and helpful. It was a great experience"
Cons: "The bathroom was a bit smelly"
Cons: "Late noisy too many children slow boarding"
Cons: "Flight was delayed."
Pros: "The crew was very friendly."
Cons: "1. There was no beverage service before the meal - that's new to me (travelled 4x around the globe, mostly with LH 2. It took 3 people to open the meal seal with the plastic knife ... 3. You need a written contact with your neighbor about the foot placement - space is so narrow, you need to take turns if you would like to come off the plane without back injuries 4. New custom: serve coffee AFTER breakfast 5. Nobody walked around with water or juice between the meals - you had to wake your neighbor since climbing over someone is no longer possible [either] 6. If you have 2 beverages on your tray and your neighbor needs to get out, you need a third person to assist (impossible to get out of your seat with 2 beverages in your hands (we tried it!) - just too narrow (even for a European Teenager) 7. It was not clearly visible who boards where. An Economy couple standing patiently in line at the Wong boarding line was sent back to the end of the long economy line - although NOBODY was in the business line"
Pros: "Flight on time and excellent service."
Cons: "Food was not great."
Pros: "Wasn’t Lufthansa, was Singapore Airline from Ny to Frankfurt.Was excellent definitely."
Pros: "I said everything in another evaluation"
Cons: "No room for my knees."
Pros: "Lufthansa airlines never fails to provide excellent service."
Pros: "Fight attendants' courtesy"
Pros: "Munich airport is great."
Cons: "Flight was delayed. Mess in JFK airport"
Pros: "Efficiency and level of care, quality of food and drinks, not to mention the entertainment on Lufthansa Airlines!"
Cons: "Nothing to write here, whole experience was excellent!"
Pros: "service crew"
Cons: "Needed more option in sports. Specifically Cricket"
Pros: "Lufthansa is amazing!"
Cons: "The person behind me complaining when I put my seat back. I had to do the whole trip from ny to Egypt up straight. Both flights the people kept pushing on my seat and told me to put my seat up. I didn't want problems so I did."
Pros: "2 hours delayed in Munich"
Pros: "I bought the premium economy seats for extra room and I was not disappointed. The extra room was great. The in flight entertainment was very good as well. Lufthansa's food was excellent."
Cons: "The outer window pane had a lot of condensation on it and I could barely see out the window, and I love looking out the window during take-off and landing and I couldn't see much."
Pros: "Everybody was very courteous and tried to accommodate us and our baby!"
Pros: "I loved the ample number of bathrooms and their cleanliness. This was hugely important to me and would be reason enough to choose Lufthansa (and not Swiss Air) again. The families-first boarding made our flight much more pleasant than we'd expected. In all my travels, it's rare for me to have two pleasantly astounding experiences in the same flight. Thank you for your improvements of bathrooms, Lufthansa!"
Cons: "Other airlines have flight attendants who are a bit warmer and more responsive to children. That's one area where Swiss Air came out on top."
Pros: "Terrific staff, efficient process"
Cons: "Bathrooms weren't working"
Cons: "We never flew out !! We're still at the airport! Please help us! We have to be in Spain by Saturday"
Pros: "The stewards did their jobs well."
Cons: "Our departure was severely delayed due to airport and aircraft crew errors. This meant that I missed my connecting flight in Munich, had to endure an extended lay over, board an extra flight to Budapest and endure an even more unbearable lay over there before being able to reach my final destination in Athens. I paid for a one-stop flight and have ended up having to endure a two-stop flight with extended lay overs. I feel completely cheated out of my money and overall have had a terrible experience."
Pros: "Handling crew was great . Seat was comfortable!!! Meal was very good and tasty"
Pros: "J Lufthansa , this was my first flight with your airline and `i am glad to say that it was an excellent experience.\The crew was superb and the comfort of both the regular coach and coach comfort was excellent. `I would highly recommend you and will return as often as possible."
Pros: "All. Excellent experience."
Cons: "No complaints"
Pros: "Everything was excellent except breakfast from joke to Fra"
Cons: "Breakfast one choice including ham which unrespect to Muslims"
Cons: "My son Adam is in Mekele Ethiopia having flown most of his journey with Lufthansa. For two days now, his luggage with his nebulizer and asthma medications has gone missing and not ONE person at Lufthansa is willing to help on their end. Since his last leg was with Ethiopian Airlines, Lufthansa is unwilling to help in any fashion or form in helping to track the luggage that flew with them over two flights. They DENY they have any responsibility to help because it's not their "policy." They wouldn't even look into their computers to see where the luggage was last seen. I am so angry that "policy" is more important to Lufthansa than actual human caring about their passengers."
Pros: "All went well. On time boarding n arrival. Smooth flight n landing"
Pros: "The staff at check in was very helpful!! Great service!"
Cons: "You need to pay $35 per seat to reserve."
Pros: "The crew was personable"
Cons: "Not enough recent television"
Cons: "Small leg space"
Airlines flying from New York to Nairobi have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Nairobi
Masks required on board, masks provided on flights from New York to Nairobi
Social distancing seating
Middle seats unavailable to book on flights from New York to Nairobi
Testing for antibodies, testing for symptoms for flights from New York to Nairobi
Waiving of change fees. Search flexible flights from New York to Nairobi