Pros: "Enjoyed the friendliness of the crew"
Cons: "The media on this flight was a little outdated"
Pros: "Yes the crew was great."
Cons: "It was a short 2.5 hr flight. Jet blue provided packaged snacks and a soft drink at no additional charge. Other airlines charge for everything. A carry on and a handbag were also allowed which others don't. The seats are leather and have more room. Seems Jet Blue is the last one of those traditional airlines giving more for your money. Thank you Jet Blue ! I am sold."
Pros: "Snacks"
Cons: "More leg room"
Pros: "Los asientos amplios"
Cons: "The snack bar, Couoh he better"
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Cons: "Two hour delay between boarding and then sitting on the runway."
Pros: "Our flight was delayed a grand total of 5 hours"
Cons: "They could’ve had a backup plane more readily available"
Pros: "Crew and seat were good."
Cons: "TV was broken."
Pros: "Smooth flight, early arrival, Nice crew, roomy seats, fun snacks, good movie choices."
Cons: "The touch screen on my seat didn’t work, but the side control did, so I could still watch movies."
Pros: "The seat was good, snacks is good."
Cons: "I wish the crew would did a little more to ask the people behind me stop playing the loud music and talking loud. Also rap music with bad language with children next to it is not a good idea. I actually like rap but not listening loud with the speaker on with kids in the plane is not considerate."
Pros: "Crew handled a health situation very well. Never lost their composure."
Cons: "Not having our luggage lost"
Cons: "Wasn't their fault but it was a pretty turbulent flight. It's winter and we flew NY to Costa Rica, this is expecteddue to the wind, in the winter, in warmer climates. you could tell the pilot was doing his best to avoid turbulence though & the staff were ultra professional."
Pros: "Aircraft nice, clean and modern"
Cons: "Entertainment had technical issues."
Pros: "Leg room and personal item room under the aisle seat is good. Crew was good. Flight was on time. There was room for carry-on bag this time."
Cons: "Wrong terminal info in JFK air train. Wrong gate info on JFK monitors. Wrong flight info on Gate monitor (bermuda instead of burbank). Seat TV stopped working. Narrow seats. Food sold before drinks, drinks should be first. Rear deplaning never worked due to some problem. Laptop space cramped."
Pros: "Plenty of room and empty seat next to me"
Cons: "Long walk from parking to terminal at JFK"
Cons: "The flight was delayed for like an hour"
Cons: "So first thing before takeoff one flight attendant told someone to turn there music down because it could be heard outside of the headphones, but then proceeded to talk extremely loud throughout the entire flight to the other attendants. It was a 6am flight and mostly everyone was trying to sleep, but she was so loud that I gave up after trying to. If you tell someone else to be quiet because of sleeping passengers, I recommend you follow your own advice."
Pros: "Legroom is better than most other airlines and crew was very nice"
Cons: "We were delayed on the runway after boarding for an hour and arrived in Burbank an hour late. My screen was broken and I was unable to access any movies or tv shows. Finally, they ran out of meals early on in the flight."
Pros: "Staffs was very attentive and sweet. They made sure I was ok, provided snacks and drinks. Pilot said hello to me and my sister and we had a short chat, I felt very happy with the staffs friendliness and attentiveness."
Cons: "Everything was great! There was a small delay, and that’s all."
Cons: "Once again, on this flight, I, my wife, and our 2-year-old were split up. This time, we were all placed in different rows. Way to go JetBlue! Thankfully, on this flight we had people who were decent enough to trade seats with us (probably because it was only two seats to an aisle, and therefore, no middle seats) so we could be together. Shouldn't have to do this though. PUT FAMILIES TOGETHER ON PLANES, ESPECIALLY IF THEY HAVE YOUNG CHILDREN."
Pros: "Ample leg space, super clean, very amiable staff, free media, all round excellent. Positive feel."
Cons: "Liked everything"
Pros: "Flew to JFK from Jax and back and both flights left on time. Return flight landed 30 minutes early. Seats were comfortable enough. Movies were good. Flight crews attentive"
Cons: "Nothing was bad"
Cons: "Flight delayed by an hour"
Pros: "Free WiFi was great, but wish I could sign in with my Amazon account instead of setting up TrueBlue."
Cons: "The food cart rushed by without asking if we wanted anything. Also not clear until after food purchase that free snacks would be available throughout the flight."
Pros: "New plane with self service snacks and drinks."
Cons: "Mechanical problems delayed the flight one hour."
Pros: "Very impressed by JetBlues seats- feels bigger than seats for international flights!!"
Cons: "Inflight entertainment was relatively new and varied but remember to bring ur own headphones!! Esp those newer iPhone owners!!"
Pros: "Everything"
Cons: "My flight was delayed"
Cons: "Uncomfortable seats. Inadequate food service. Bad entertainment options. No power supply."
Cons: "Our prior flight arrived 30 minutes late and we had to run to the opposite side of the airport. We were there before the departure time but the staff gave us a hard time saying they were going to lock the doors on us. It wasn't until the flight crew ran up behind us that they finally didn't have an attitude and said we were fine. Online entertainment didn't work, no shows, the map doesn't have a time or useful info. My row was skipped by the crew for snacks. The guy came from behind first, which I didn't see and then one the way back, he didn't even look at my row or the row in front of me."
Pros: "The crew was friendly."
Cons: "The boarding policy changes are confusing. No longer boarding from the rear of the plane and no explanation of how to board sooner without buying an extra space seat. Also the seats are less comfortable."
Pros: "Left on time. Quick, smooth flight. Arrived early. Couldn't have been better!"
Pros: "The customer service was amazing!"
Cons: "The flight was about an hour delayed."
Pros: "Great service, delightful crew, flight went in a smooth and timely manner. Very satisfied."
Cons: "Although the seat had enough of leg space, the folding table in a back of the chair in front of me was malfunctioning, crooked and unstable to a certain degree; I could not push the back seat down. But over all my experience was good"
Pros: "the extra room"
Cons: "My flight was cancelled due to weather (understandable) but jet blues customer service desk was very unfriendly and not helpful"
Pros: "extra leg room that I purchased."
Cons: "gate personnel were rude. called passengers by group, then told them they were blocking the way for other passengers! flight attendants had no personality and didn't interact with passengers I will not fly with this company in the future."
Pros: "They got us on quickly, and the flight arrived quicker than expected."
Cons: "The line for security was poorly managed, tried talking to multiple employees and they all ignored me, and on the plane there was no wifi, and I tried to flag down a flight attendant for water but they never came to the back of the plane."
Pros: "Flight attendant relocated me to exit aisle (see below)."
Cons: "My seat's headphone jack didn't work. Annoying for a long flight --they should be frequently checked and maintained."
Cons: "First off the TSA line was changed right in the middle of waiting in it. They combined two lines into one giant line, putting the other line in front of my line. I know part of this is TSA, but JetBlue has some pull/say in how their terminal works. This doubled my TSA wait time resulting in a 1hr 15 min wait for security. Second, the flight was 20 minutes delayed. Not the best JetBlue day."
Pros: "There was a delay on my flight from Dubai to New York... as a result I missed my flight to Rochester. Now I am being told to rebook the flight and pay full price. I am getting the short end of the stick here. This is totally rip off"
Cons: "Flight departed 2 hrs late. No jet blue personnel were at the gate for hours, and offered no assistance with connections or alternate arrangements. Never had such a poor experience."
Cons: "Tv, internet did not work majority of the flight, air was not that high."
Pros: "The check in process with Jet Blue is always seamless and quick. Great communication. I enjoyed the free wi-fi and under-the-seat outlets. Also love how refreshments are available to grab at anytime."
Cons: "The sound on the movies, etc. is terrible! And half the time the screens don't work."
Pros: "Space. Courteous service."
Cons: "Lack of charging/recharging for cell phones etc. unable to take advantage of in-flight entertainment"
Pros: "Everything Entertainment Early landing"
Cons: "Nothing"
Pros: "The flight was one of the best domestic flights I have ever taken. Amazingly helpful and courteous cabin crew, excellent customer service, great add-ons like free wifi and snacks. I think I will only be taking jet blue now, especially if the price remains somewhat similar to other carriers. It is simply the best."
Pros: "The snacks were fresh"
Cons: "Several delays, long wait time AFTER we were COMPLETELY boarded, non-communication between staff & passengers regarding WHY we sat on plane for at LEAST an HOUR after boarding, and flight personnel not double checking to make sure that all passengers had something to drink after the snacks were given. JetBlue needs to get it together!!! I will DEFINITELY avoid them in the future!!"
Pros: "The flight attendants were good, helpful , awesome ,"
Cons: "The staff at the kiosks. One lady was rude and impatient and after encountering a problem chose to send me to the counter , I went to another who was patient and we succeeded. The baggage handjers were terrible as well. They're getting paid to lift bags, I had to lift my bag and weigh it on the carousel myself"
Cons: "Flight crew dI’d not enforce mask mandate."
Cons: "More communication on the flight delay"
Pros: "Crew was awesome"
Cons: "Nothing"
Pros: "Great entertainment."
Cons: "Turbulence was high so good/drink service was less than normal. No fault of delta or their crew but the JFK airport was awful, especially through customs. No help from the employees and easy to get lost."
Pros: "The crew were awesome and friendly, both in the air and on the ground."
Cons: "Delta communicated no reasoning for delaying our flight three hours. They also did not update estimated departure times even when it was clear we would be delayed multiple times because the plane was not at the gate, the crew were not in place, and the pilot safety checks had not occurred."
Pros: "Friendly flight staff, on time service."
Pros: "Everything was perfect!"
Pros: "I liked the entertainment"
Cons: "Food was blah, not hot and watery"
Pros: "Crew was really great."
Cons: "Electrical outlets didn't work. Wi-fi didn't work. Flight was delayed. Wasn't a lot of leg room even in first class."
Pros: "The crew was amazing had no problems!"
Cons: "Nothing had a great experience!"
Pros: "Temperature on the last flight from MSP to RAP was perfect.flight attendant in the back of the plane was OBNOXIOUS!"
Cons: "Most everything it sucked, okay?"
Pros: "Boarding went smoothly and was dry efficient. 45 min flight. We arrived 12 min early."
Cons: "Trash in seat pocket"
Pros: "The flight was fine"
Cons: "I had twenty minutes to make my connecting flight after my first flight was late to leave. I barely made my connecting flight and my luggage didn’t. It’s very inconvenient to arrive to my destination without clean clothes or a tooth brush."
Pros: "Nice plane and comfy seats"
Cons: "The stewards were not at all helpful or as friendly as most of the delta staff! I was so disappointed with their service. We had TWO delays making us arrive in SAT AT almost 2 am. Hence there were a lot of empty seats. We asked if we or even one of us could move into the …at least three empty rows…and they would not let us as they were they comfort plus section and it cost more…NO ONE WAS USING THESE SEATS!! So they let the passengers be crammed together in the rest of the plane and left numerous empty seats that could have been used! It’s was just rude. They also served drinks and never checked back to pick up the garbage. Didn’t tell us to raise our seats or put up our table trays before landing. So, as I exited the plane I handed them my garbage! I wasn’t going to be rude and leave it in the seat pocket or my seat …where I found crumbs of food on when I boarded the plane. Was just very dissatisfied with this crew!! I have been flying a lot lately using delta. I’ve had some delays but they’ve always been accommodating, this crew was not! What a shame!"
Cons: "My friend and I was switched to an even worse seating when boarding. Very uncomfortable especially for my friend since he had crutches."
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Pros: "Crew"
Cons: "Delay"
Pros: "Nothing"
Cons: "Everything. Stinky, dirty cabin. No running water in the bathrooms. Delays on the tarmac."
Pros: "Good flight. Organized. Friendly flight attendants. I like Delta."
Cons: "Paid for priority seats, but weren't offered the option for my two free drinks due to the flight being short distance."
Pros: "Crew was very friendly and upbeat. Boarding was quick and easy."
Cons: "I paid for a window seat, and there was no window where I sat. Seats weren’t terribly comfortable."
Pros: "Excellent very good good"
Cons: "Good service good"
Pros: "Beverage and snack service"
Cons: "Seats too narrow"
Pros: "Fast, orderly boarding."
Cons: "These planes are too small. I’m average in size but women have hips and it’s not easy fitting into the seats. Why are they stacked so closely together? It’s ridiculous."
Cons: "Delay on return flight"
Pros: "Crew was friendly and helpful. We got a free dinner with wine and free breakfast. Everyone got pillows and blankets."
Pros: "The staff was professional and friendly"
Cons: "Flight left late for multiple reasons, missed my connection. Because there were multiple causes it just reveals how many cracks in the system there are. Flight delays are so common these days that I would just rather drive if possible."
Pros: "Staff friendly,efficient and courteous. On time. Different snacks. Prompt service. Power source each seat worked."
Cons: "Gate area for flight change filthy. LAX gates 31-38. Garbage overflow with no seating. No entertainment option on flight."
Cons: "No food, no entertainment."
Pros: "Gate and plane crew helpful, smiling, courteous. On time and baggage provided quickly."
Cons: "Seats uncomfortable, no power, service predictable and boring snacks."
Cons: "Airplanes are filthy; asked for Coke without ice & the flight attendant filled my cup halfway. Unbelievably cheap! I was afraid to ask for more, for fear that I'd get an up charge!"
Pros: "The attendants on flight were amazing! The flight was perfect! We arrived early!"
Cons: "None"
Pros: "Repair took just under an hour which I think is very good considering the paperwork that is involved. We were informed and everyone on the plane seemed to understand so the handling of the event must have been exceptional..."
Cons: "we took off 45 minutes late, business trip, but a slack day prepping for tomorrow, so still no big deal. Besides we picked up an hour by the time zone change. Im good!"
Cons: "It was belated by 2.5 hrs :("
Cons: "I feel Delta didn't try very hard to get me a flight and I stood in line for four hours"
Pros: "Boarding time and schedules were as expected or faster and good attention from the flight crew."
Cons: "Breakfast was mediocre for First Class."
Pros: "My seat was very near the front ...two rows behind comfort class seating (which was mostly empty). WiFi services and entertainment were offered...to those that brought along their own receiving devices."
Cons: "My seat happened to be one row in front of the Exit Aisle Seating rows....I wasn't aware that this meant having to sit straight up the entire time without the chance of reclining my chair back into the Exit Aisle's space.The 2 hour and 13 minute flight time sitting straight up really worked up my sciatic nerve into a flaring frenzy. I Forgot to bring my iPad Pro with me on this trip...and had no adequate access to any entertainment content."
Pros: "Staff friendly and helpful at gate. Aircrew staff handled one hour rain delay on taxiway with frequent updates and good attitude. New plane, and convenient electronic support."
Cons: "Peanut allergy on flight. No peanuts. No other options."
Cons: "Wifi didn't work."
Pros: "Boarding & crew were excellent. Very polite."
Cons: "On flights 0204 & 1687 on 9/21/16---there were no blankets available for comfort. I would expect this since I paid extra for the delta comfort seats. Not very nice☹️ Only Chardonnay & Merlot wines were available. if you're going to carry two full bodied wines then you should carry two light wines as well. For example a Riesling or Pinot noir. I could not drink either of the wines delta carried. Furthermore, I tend to eat low carb & sugar snacks. All the snacks offered were high in carbs except the peanut packs. Delta only had one peanut pack on board. They had many pretzels , bananas & yogurt bars which were high sugar & carbs! Try carrying some Greek plain yogurt & unsweetened vanilla almond milk. TY for your attention."
Pros: "Food was good"
Cons: "No bags in Atlanta and no one to help. In Savannah baggage person not nice. Started the conversation telling me Delta is not responsible for delivering our baggage to our home."
Pros: "Nothing"
Cons: "Sitting as they had to fix a broken plane. Missing my connecting flight and getting in late."
Pros: "The flight was delayed due to mechanical issues for over 4 hours causing me to miss my connection in Atlanta. Vincent with Delta gave me a new flight schedule that would get me to my destination with little to no delay. He was fantastic."
Cons: "Once in Atlanta they had trouble finding the notes Vincent wrote, and could not pull up boarding passes or my schedule to Acapukco. The next morning I arrived early at the gate and a Delta rep was able to print my boarding pass to Mexico City but had no information on my next flight. I was told to get on the flight regardless. I was sent to Mexico City early the next morning and once I arrived I was informed I was not able to get on the 11:45 flight, even though I was assured I would have no trouble. I was not put on a flight until after 2pm that afternoon. Over 3 hours after I was schedule to arrive at my destination. The lack of communication between airports was unacceptable. Each staff member tried to accommodate me, each time having a lack of communication disrupt my travel plans yet again."
Pros: "Service"
Cons: "Small plane don't do well with turbulence"
Cons: "The crew stated that drinks would only be served in economy class due to the short duration of the flight. Also the Delta Studio never worked with the inflight wifi."
Pros: "An excellent flight"
Pros: "It was a very new plane. The crew was great!"
Cons: "Baggage fees, no direct VERY CRAMPED! Thank God it was only a 45 minute flight. Anything longer and we always fly Jet Blue."
Cons: "Why when i bought the ticket you didnt tell me CLEARLY that i cant change date of departure?? You sell cheap tickets with big handicap"
Pros: "No one within 6 feet of me."
Cons: "Seat was very hard and uncomfortable"
Pros: "The steward was super friendly."
Pros: "The Crew was friendly and professional"
Cons: "More entertainment options and food"
Cons: "I would blame this on myself but had a second incident with CheapoAir. The date was wrong and neither cheapoAir NOR AA would help me to fix it without extravagant fees. Ended up eating the ticket."
Pros: "The leg room"
Cons: "No toilet paper or Kleenex on the 2nd flight with American"
Pros: "service was consistent"
Cons: "Plane was unusually hot"
Cons: "Slightly wider seats"
Pros: "Prompt on time service."
Cons: "N/A"
Pros: "It was incident free."
Cons: "I can't comment on food. I didn't get any."
Pros: "Great flight"
Cons: "everyone was friendly"
Pros: "Took me from point a to b. Some entertainment options, nothing spectacular."
Cons: "Toilets were dirty."
Pros: "Comfort and crew"
Cons: "Food."
Pros: "Great crew. So friendly and accommodating."
Cons: "Why can't the crews in in LGA communicate with the passengers during the boarding process like at other airports so that it won't be a mad mob press to get on the plane. The gate agent using the PA didn't or couldn't enunciate, and folks just 15 feet away were asking what she said."
Pros: "Smooth ride, checked in online, electronic boarding pass, going through security - a breeze. Was little apprehensive because I heard bad things about AA - my 1st experience was good."
Cons: "American Airlines has to be the worst airline I’ve ever traveled with. They canceled both of my flights and scheduled me for flights the next day each time. Customer service pretty poor. I opted to take a train instead. They didn’t reimburse me either. Awful"
Pros: "Perfect quiet comfy flight"
Cons: "New cheap fare is honestly offensive trash."
Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"
Pros: "Left on time Nice flight attendants Arrived early"
Cons: "Runway time in New York"
Pros: "The fly departed on time"
Cons: "American Airlines does not care about its customers."
Pros: "Food was good"
Cons: "No entertainment on the flight"
Pros: "Everyone was pleasant & professional"
Cons: "N/A"
Pros: "Good Airplane"
Cons: "Delays and baggage delayed"
Cons: "The plane supposedly was running out of fuel, which I've never heard of such thing. So we had to go down 20mns before reaching Charlotte to a nearby airport to get fueled up and then went back in the air. The whole ordeal made me miss my connection flight to Barcelona! And I wasn't able to get on a flight until the next day. To make matters worse I had to flight back to New York to catch the flight to Barcelona! Unbelievable. I was beyond disappointed. I chose American Airlines for a reason, a good one at that. Yet this happened."
Pros: "Arrived early. Smooth flight."
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Pros: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Cons: "N/a"
Pros: "Good crew."
Cons: "The plane was delayed for two hours!"
Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."
Pros: "Staff and customer service were great"
Pros: "This time every thing excellent"
Cons: "Entertainment was boring"
Pros: "It was exactly what I was looking for. Comfortable, easy and faster to board. I loved to be able to use the ticket on my phone as boarding pass, that made shorter the whole process."
Pros: "Left on time!"
Cons: "No peanut options for gluten free customers"
Pros: "Nothing"
Cons: "First of all, we got on plane on time but had to wait 1h and 15 min to take off!!!ok that's the airport!!!They didn't even welcome us in plane.No food at all!Coke in plastic cup?Just this?No smile, not a blanket even air condition so strong!!!The manager of American Airlines should try to fly with Greek companies!And I don't mean with Olympic airways in Onassis time(with Coco Chanel suits the hall crew) but I mean now, in poor Greece's Aegean air which again and again wins the price of best airliner in Europe..Service, crew, foooood!!!Polite people..Blankets!!! I feel sorry for American Airlines..Ok we landed safe..Thank God, that's something..."
Cons: "Apparently due to staffing issue I sat in a plane for 2 hours before it took off causing me and my partner to miss our connection."
Cons: "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."
Pros: "NOTHING"
Cons: "My flight was scheduled for 5.37pm, but came to the airport thinking that I could get an earlier flight to Chicago and I was there at 1pm, requested for standby status, did not get it because am not platinum of diamond member, asked for $75.00, of course I didn't want to pay and stayed in the airport thinking that my flight would be on time, but it was delayed and delayed and took off at last, saw O'Hare airport but it looks like the pilot could not land it because he did not get the clearance, but as a passenger, I saw the flight going around and around the Ohare area, at least 6 times, then after landing taxing took for ever. I WILL TRY NOT TO FLY IN AA AGAIN."
Cons: "Good service ! Window seat!"
Pros: "Not enough luggage space for regular number of passengers on board"
Pros: "Very rude and plane was hot. No air conditioning"
Pros: "Nothing"
Cons: "Plane is small, overpacked, delayed. I lost my shuttle to the Keys and had to stay overnight in Miami."
Plane had mechanic problem that was never explained. Had to bring a plane from another airport. Six hour delay. No apology for the delay. Not even an acknowledgment.
Pros: "Nothing. Worst flight I’ve ever taken."
Cons: "We were on the tarmac for 3.5 hours with little communication or apology. The seats were very uncomfortable. Terrible turbulence. Not even a complimentary soda for all of this. I will never fly Allegiant ever again."
Pros: "Crew was great!"
Cons: "Boarding was excruciatingly slow."
Cons: "Communication with the customers"
Pros: "They sat my family together and the crew was amazing."
Cons: "The seats are really uncomfortable and the flight was really packed with all this covid stuff."
Pros: "Crew was very helpful Everything was on time"
Cons: "Very bumpy ride (not anyone's fault) Very uncomfortable seats"
Pros: "Great crew. Everything was on time. Loved it"
Pros: "Great crew."
Cons: "Nothing"
Pros: "The passengers were spaced out, so we could actually social distance."
Cons: "Not all passengers wore masks. During a contagious pandemic. What the actual hell? Also, the tray tables are too small to use for anything, and we didn’t even get a free drink. Water and soda are so cheap, it’s absurd. I’d never take Allegiant again if they weren’t basically the only airline operating out of my town’s small airport."
Cons: "Absolutely GREAT!!!"
Cons: "I had problems with baggage and Allegiant staff at the airport were very unhelpful."
Pros: "We had a really nice crew."
Pros: "Space Seating Hospitality"
Cons: "Maybe complementary snacks"
Pros: "I like I can pick seats."
Cons: "Ppl putting their carry on in overhead bins nor in their row so when zone 6 (at the front of the plane) gets on, there’s no room in your overhead bin space. Crew should say to passengers to put their luggage in their area, not front of the plane."
Pros: "Short flight but not comfortable and no entertainment"
Cons: "Most flights to Vegas are cheap so not sure why this one was so expensive"
Cons: "Small seats, flight was late"
Pros: "Late"
Cons: "Be on time"
Pros: "Crew there and back. Professional and fun"
Cons: "When boarding in Asheville. Flight crew had no control. Everyone bumrushed counter. No control of boarding. Adults boarding before parents with children. People boarding priority when they are not."
Pros: "The boarding wasn’t smooth, there were 3 women at the podium listing zones and it was very mumbled and low, quite hard to hear despite the small area dedicated to Allegiant passengers."
Cons: "The women at the podium listing flights could have been friendlier and more customer service oriented... there was a lot of mumbling into the speaker for boarding ... and the person kept giggling into the mic. Once past boarding, everything was great !"
Pros: "The crew was great. The flight arrived early and boarding was smooth. Seats were not that great. Would definitely fly with them again."
Cons: "A free beverage and snack."
Cons: "Delayed due to weather"
Pros: "The price of the ticket"
Cons: "Maybe to add WiFi"
Pros: "Nothing"
Cons: "Super rude personelle"
Pros: "Efficient, direct flight, outstanding price, quick boarding, left late but arrived on time"
Cons: "Nothing. I did not try food or entertainment on this flight."
Pros: "Timing and ease of travel"
Cons: "Nothing"
Pros: "Early out and early in."
Cons: "This was the first flight if the day and the plane floors were fithly. It look as though they have not been vacuumed in a few days!!!"
Pros: "Great airport for getting to Florida. Good prices"
Pros: "The check-in line moved quickly and our representative was very friendly and encouraged us to download the app rather than pay for boarding passes. Good experience all around"
Pros: "We were delayed on takeoff, but pilot made up a lot of the time I. air"
Pros: "Cheap fare, nice crew, clean plane"
Cons: "Small seating, small snacks , extra charges for anything"
Pros: "It is hard to beat the price of tickets for this airline. I love the price; that the flights are direct & almost always on time; that the staff, from the flight attendants to ticket agents, all seem professional, helpful & friendly; and that the planes are clean and seats well cushioned & comfortable."
Cons: "I don't like that the seats don't lean back & that they are very close together with little leg/knee room. Altho the base price for the flights is cheap, they charge for "extras", including making your reservation by phone instead of online, printing out your boarding pass &choosing your seat. There's a fee for carry on's as well as regular size luggage. If you don't prepay for your luggage or if your luggage weighs more than 40 lbs, they charge $50, instead of $25. They not only charge for food, but also for water or any beverage. If you are prepared for a no frills flight & are willing to sit separately from your travel companions, etc. then this is a great way to save time (direct flights) and money. I will choose to fly with them again, even tho My husband & I prob. won't get to sit together. If you know what to expect & plan for it, it is a great way to save."
Cons: "Allegiant Crew were very snotty and sassy... bossy even, like they were all having a bad day. The flight itself felt like we were falling out of the sky the entire time. Up and down up and down. Seat back tray tables were extremely small."
Pros: "After the delay, we were treated to complimentary soft drinks and snack mix. This was after sitting in the plane for over an hour, though."
Cons: "We spent two hours of the delay in the airport and then eventually boarded. However, another problem with the plane developed and we waited for at least an hour more in the incredibly cramped plane. The seats are bearable for a short flight, but they’re hard to endure with multiple delays. The boarding was also disorganized. There were two announcements: one for people who needed extra time to board and another for the final call. Nothing in between."
Pros: "friendly helpful staff. on time. safe."
Cons: "my suitcase went to the WRONG destination. very inconvenient and expensive. also plane interior was pretty shabby which made me wonder about the engines, mechanical etc."
Pros: "On time and pleasant crew."
Cons: "Old plane,"
Cons: "First flight being cancelled"
Pros: "Very cheap ticket Non stop flight to HTS with excellent service. Eat before the flight. It is a short flight but if needed bring your snack... airports near big cities..."
Pros: "Seating assignment before the flight. Direct flights."
Cons: "Felt nickel and dimed to death by extra fees for trip insurance, luggage, and picking advanced seating. Ended up spending more than if we had just chose another airline."
Cons: "After the horrendous delays getting to my destination I just bit the bullet and bought new tickets (duplicates) on a different airline to get back home-- rather than risk a repeat experience. Ended up costing an extra $300 but at least I didn't have to spend an entire day in an airport trying to keep my 7 year old from losing his mind."
Pros: "The flight itself was great. The Flight Attendants were pleasant and the ride was smooth."
Cons: "I didn't take too kindly to the Service Agents on the ground. The Service Agent in San Antonio wasn't very accommodating or supportive to my needs. I had a problem that needed resolved and instead of diligently helping me, she would turn to another customer, totally ignore my concerns and speak Spanish with this other woman. When I was at the counter first, not the other woman. The Service Agent in Orland on my way back was rude as well. She gave my Mom and I attitude about my luggage being overweight. Told us to pay the $50 or figure it out. We had expressed already paying the $18 to check the luggage to begin with and wanted to see if that amount could be included in the $50. The Service Agent scoffed at us and turned up her nose. Great air service, horrible ground service."
Pros: "The price."
Cons: "The customer service. The plane breaking down and causing a 2 hour delay. The lack of compassion from the flight crew. The fact that the seats don't recline. The fact that our baggage was $222 one way."
Cons: "7 hour delay. Giving us delays in increments so we couldn't make a decision to leave."
Cons: "Four hour delay and charging for on flight drinks including water"
Pros: "Clean plane and nice crew."
Cons: "We waited for over 2 hours for takeoff after we had boarded."
Cons: "They booked me and two others for the same seat"
Pros: "Everything"
Cons: "Paying for my carry on bag."
Cons: "Flight was delayed an hour for "paperwork". Can't be helped by the crew, but an administrative errors are just as bad."
Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Pros: "Very organized"
Cons: "No issues, I found value for the amount I paid for my flight"
Cons: "More water, drinks. The food was absolutely horrible."
Pros: "Very courteous crew!"
Cons: "Food choices ran out of stock soon."
Cons: "Food, entertainment, cleanliness"
Pros: "The crew was quite nice"
Cons: "Newark airport terminal C is totally a mess"
Pros: "We landed 45 minutes early!"
Pros: "Seat was comfortable but paid up for extra leg room"
Pros: "No one was sitting next to me so I had the two seats to myself."
Cons: "The flight took a little longer that it was supposed to."
Cons: "I was in business class and was terrible The airplane too old , so expensive for that? Can’t believe it..."
Pros: "The crew was awesome! Best flight I've ever had."
Pros: "No entertainment. Not working No internet. Crewfelt like they were forced to be “nice”."
Cons: "Still have not left."
Pros: "They were very kind to my very tired toddler for a late night flight."
Pros: "kosher meals were on plane. extra legroom was comfortable. Good choice of movies"
Cons: "We started to board on time and after group 1 boarded, they said they pulled the crew for a different flight and we needed to wait til 1:30 AM ( 2.5 hours delay) to board. Then 30 minutes later they called us back after finding another crew. It was very chaotic and made not sense"
Pros: "Attendants were nice"
Cons: "Made me check my carry on to destination when lots of people had carry one same size as mine"
Cons: "The itinerary printed out that I was traveling Lufthansa so my nephew left me off at Terminal B; but after trying to print out my boarding pass unsuccessfully, the supervisor said that I was booked on United which is at Term C. I had to rush on the air train to the crowded Airtrain & running thru Security & Customs."
Pros: "2 sear rows so no middle seat"
Cons: "Late departure"
Pros: "Quick flight, no complaints."
Pros: "Boarding seemed efficient"
Cons: "In flight entertainment didn't work"
Pros: "No complaints at all. Great flying experience"
Pros: "Flight attendants were polite and helpful"
Cons: "Bathroom was dirty"
Pros: "Nothing"
Cons: "Pilot need to improve on communication skill, use better judgement when storm or other situations arise don't boarded the plane and let customers. Wait for 2hrs then turn back to the gate, I don't know what are the protocol, but letting cust. waiting in the plane on the tarmac for 2hrs that's unacceptable. Thank you"
Pros: "Three seats to myself, not crowded."
Pros: "Departure from Newark was delayed but the man at the desk, an entertaining guy, kept us informed."
Pros: "United Airlines for a change did a decent job flying back to LAS unlike our flight from BUF to EWR which got canceled and we had to drive to Newark which was not only disappointing but to witness customer service uncaring even more distressing."
Cons: "We may not choose UA for our family from now on. Quite a bit of confusion even when trying to reach customer service over phone, the hold time is 15 to 20 min?"
Cons: "Plane delayed due to maintenance at the hub airport of Newark and no gates upon arrival in DFW at midnight."
Cons: "Boarding by group is ridiculous. Should be back of the plane people after kids & wheelchairs. One small bag of pretzels & a cup of drink. JetBlue gives many choices of snacks & whole can of drink. DirecTv - $7.99, JetBlue is free. We were a party of 3 that picked our seats to be together. Got to the airport & our seats were split up by desk clerk & she didn't even inform us of seat assignment change. She also put 2 of us in the Exit row without informing us. Did not know we were assigned to Exit row until we boarded. Our overhead bins were full with other passengers carryons. This should not be. Why can't passengers use their own overhead bins. Stewardess would not help us, she said find a spot up front, if not you'll have to check carryons. Terrible."
Pros: "We arrived safely at PDX"
Cons: "We left 3 hrs late, arrived very late at night, I did not get home until 2 a.m. There was no apology. There were no plugs for computers in the back of the plane and I got stuck between a fat person to my left and a fat person in front of me who leaned their seat back as far as possible. It was hideous."
Cons: "Plane was supposed to depart at 5:30 did not depart until around 7:20!!! Had to sit on plane for almost 2 hrs!! We were NOT OFFERED anything to drink Not even water!! Jet Blue would NEVER be neglectful, they are very service oriented. Plane was full & 2 babies on board one was fussy crying at times. It was s nightmare!! I was exhausted from traveling to NYC & Philly! & the delay & lack of service was AWFUL!! Could not watch TV, bc It either connects to phone, I could not connect it or I think you had to pay! Unheard of!!!I love to watch CNN, MSNBC & Fox it makes the time fly!! Hopefully will Never have to fly United Again"
Pros: "It was nice to get free wine on the flight. Had I know what I was about to endure I likely would have had more. Honestly. I am uncertain how you can stay in business."
Cons: "The temperature in the cabin was way too cold and the excuse of a blanket is really insulting to be warm enough to sleep. The video screen was tiny and grainy. Every time the PA system was used it buzzed so whatever was being said wasn't comprehend-able. The biggest complaint was the seating room. I understand that you want to get people into more legroom seats but honestly there should be a regulation for the inhumane way you treated those of us that did not ante up more! I thought I alone have these opinions but once you get me back home, you loose my business forever. I will take my Transatlantic flights every six weeks elsewhere."
Cons: "United sent out a series of delayed flight communications times that all contradicted each other. Flight updates did not give me adequate time to arrange my plans to accommodate their sporadic updates for fliget 4132, resulting in me missing my flight after paying a $95 dollar cab fare. May 1, 2017 United failed in my eyes of a loyal customer."
Cons: "after transferring from terminal B after a long walk then another long walk to transfer to Terminal C and another walk to baggage claim for a 70 yr.old woman and no transport available is intolerable and unacceptable! It is so disgusting that I am a frequent flyer via United Airlines and getting more and more dissatisfied cause of the troubles I'm encounterring flying with United Airlines! I should think twice,the next time I'm booking with the airline for my next flight!"
Pros: "Flight attendant. The actual flight"
Cons: "The Gate agent was rude and fresh. At least 10 passengers told me they did not hear the boarding announcements until the final boarding was called. When I said to my friend as she was running toward the gate that we didn't hear the announcements. The gate agent told me I was the only one because all the other passengers did. I told him that wasn't true. He would not look at me and repeated to go down the jet way or I would miss the flight. Meanwhile more passengers were running for the gate. The message board message displayed "preboarding". I was sitting in the gate area for 40 minutes."
Pros: "That small propeller plane was an exciting experience!"
Pros: "Safe flight"
Cons: "Crowded"
Pros: "The pilots"
Cons: "It's united."
Pros: "Nothing"
Cons: "Everything"
Pros: "Great entertainment options. Thank you"
Cons: "The wi fi should be free of charge"
Pros: "Had a great night sleep despite it being delayed 3 hours."
Cons: "Flight got into LA and 2:00am but overall the service was good"
Pros: "They were on time."
Cons: "It was very uncomfortable."
Pros: "More luggage storage (overhead and under the seats) on this international flight than on domestic. Most everything else was as expected."
Cons: "The toilets smelled and were messy a few hours into it. (I was on a Korean Airlines flight recently and their toilets were always clean and nice!). The crew were mostly efficient and worked well together BUT only one (out of the 4 or 5 in our section) smiled at passengers and looked like she was actually enjoying her job. One blanket wasn't cleaned well enough."
Cons: "The flight was delayed by over 4 hours, there was no clarity on what was going on. They made us change aircrafts, the ground staff was mean at best. In spite of the 4 hour wait they didn't even bother serving food or made any announcement to handle passenger anxiety and concerns. Delays are sometimes unavoidable and I have had experiences in the past but none that was handled this unprofessionally"
Cons: "Very difficult to get to EWR from Brooklyn and the departure was changed 6 times that afternoon."
Cons: "Flight was delayed due to severl technical issues. Crew at least offer free drinks or snacks for the five hour delay."