Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "Flight personnel seem like they dont enjoy their job."
Pros: "Crew was ok. Seat was ok. Unknowingly booked basic economy which was the worst. You are treated like you're nothing."
Cons: "Cancel the entire basic economy class. It's awful"
Cons: "The delays, gate changes in a massive airport, and general lack of information made this trip excruciating."
Pros: "the front desk at united was awful. The flight crew were very efficient. Terminal 2 is great at Sky Harbor."
Cons: "nicely done, kayak!!"
Pros: "My inflight movie kept restarting because the WiFi connection was bad"
Pros: "Legroom in the exit seat was sufficient"
Cons: "The plane was old and dirty and our power outlets did not work"
Pros: "Felt like the pilot was experienced and skilled because It was very smooth in departing and landing."
Cons: "There was a lady sitting on my assigned seat. She said flight attendance told her that is ok to do. I wouldn't mind if she or staff asked me with legitimate reasons. It happened at mt last trip; ending up sitting next to big person instead of sitting with my 12 year old daughter."
Pros: "From checkin to landing, it was a good and comfortable flight."
Cons: "No problems."
Cons: "Great flight"
Pros: "Female captain. Make lead sturard. Smooth flight"
Cons: "Our flight was “delayed” 12 hours! Notably not cancelled and rebooked because then they would have to compensate us, I believe"
Cons: "Plane was delayed so I missed the connecting flight to sl... so frustrated"
Pros: "Never made connection since first flight was deplaned"
Cons: "Never made it"
Pros: "Nothing, The flight didn't happen"
Cons: "Waited for 6.5 hours for the flight to get cancelled and rescheduled for a week later."
Pros: "I liked the seat. Comfy."
Cons: "I didn’t like the sorry choice of food — prepackaged snacks. The cabin crew was adequate but unenthusiastic."
Pros: "Everything went smoothly. The attendants were diligent.the gate areas were comfortable. Check in was easy, and help was standing by for any issues."
Pros: "Flight was on time and I received my checked baggage."
Cons: "Seat was uncomfortable due to insufficient foot space. All (about 6) overhead bins in the rear of the aircraft were full because crew stored “essential equipment” in them. Crew was not professional. After takeoff they never came around to see if anyone needed anything and not even a glass of water was offered for the entire flight. They didn’t even ensure that everyone wore seatbelts on landing - woman next to me was stretched out hugging her companion while landing wilth unbuckled seatbelt. Entertainment screen did not wirk properly."
Pros: "The person at the United customer service desk was able to book me on the next available flight to Reno (after missing my original flight mentioned above) quickly and efficiently. Boarding was fast."
Cons: "I was late to my original flight and the United personal that I talked to at the gate was very rude. I asked if the plane was still boarding and all she said was go to customer service. I know I gave her a questioning look because this did not answer my original question. She repeated her statement again this time pointing. I would have preferred that she tell me that the flight had finished boarding but customer service could help me get on another flight. I feel that would have been more professional. My new flight was also an hour late"
Cons: "the boarding process is horrible and feels rude. The design of the united gates is horrible, the long lines block others walking by. The lack of enough overhead space for carryon's is obnoxious. Overall very disappointing."
Pros: "Seats are too narrow. Passenger next to me was so big he was sitting on my seat."
Cons: "Seats are too narrow."
Pros: "All the way we had a great atencion from all the crew and airport facility thanks"
Pros: "Good cabin & flight crew; kept us informed."
Cons: "Ran late. Seats are time (I'm average weight & height). Windows couldn't have been lower or we'd have been looking at the gear."
Cons: "I paid $50 extra for a flight to leave at 5 instead of 8 and they ended up so late that the cheaper flight left before we did. Overbooked and packed to the point of immobility."
Pros: "Assigned seat - delayed because of hot breaks but stayed on tarmac to cool while cooled only about 10 min."
Cons: "Airline stewardess should have suggested mom with young child in lap could move to empty row of seats."
Cons: "Didn't take the plane!"
Pros: "Nobody in middle seat ...yay! Left on time arrived early. Passengers behaved"
Pros: "Got in early, but unfortunately no gate to unload passengers for almost 20 mins"
Cons: "Stewardess told me I had to use overhead bin for my personal item. Personal item met requirements with ease. Did not listen to this woman's command."
Cons: "Lost $700 on this trip. The refund policy was extremely unclear, and the time window for valid trip insurance was extremely short. The purchase of insurance was useless."
Pros: "Boarding efficient and latest films available. Price excellent."
Cons: "Food ."
Pros: "Hey, the flights actually were on time. Shocking for United."
Cons: "What does a girl have to do to get in a boarding group that isn't LAST?"
Pros: "The crew was friendly and helpful. The flight arrived much earlier than scheduled."
Pros: "Crew was great"
Cons: "Aircraft interior is dated."
Pros: "Friendly flight attendants Help luggage personel"
Pros: "In flight entertainment worked. Staff was friendly."
Cons: "I had no issue with the delay, things happen. I was dealing with a knee injury and the gate plan had us all over the airport. It was quite frustrating to get to a gate in another terminal only to get told we were being moved back to the terminal we had just come from! Then that gate was changed again, involving another long walk on said bad knee!"
Cons: "Unfortunately the flight was delayed but in regards the flight all was fine."
Pros: "every thing"
Cons: "Purchased tickets 4 months before this flight for a departure time of 6:05pm. Tried to check in and check baggage at 9:30am but was turned away saying I could only check in 3 hrs prior to my flight. Came back at 3:00pm to check-in and they could not find my information. An hour later they find out that they cancelled the flight and moved my departure time to 8:25am for that day. They say they emailed 3 times in May but I never got it (I'm a bit crazy about my email staying clean) so they say it might have went in to my spam folder due to they types of emails they send to customers. They only kept repeating that they notified me so there is nothing they could do. I ended up going to Air Canada to get a flight from PHX to RNO the next day. No apology, no help, no hotel for the night...Terrible experience by United. They gave me a customer relations group contact information to follow up with for complaint but since they sent me the 3 emails in May about the change, they have no liability to fix the situation."
Pros: "Smooth. No problems. Happy we didn't have to get suitcases through customs because you could handle in Canada. Happy gate was near where we got off."
Pros: "The price was great, you accomodated my service dog and everything was on time and smooth. All in all, great experience. And i have passed out from fear of flying before, so this says something!!"
Cons: "It took a while to board and the crew on my first flight was not informed of my service animal. They wanted her to go in her bag but they left me alone after i explained and there was no issue on the return flight. I also think a complimentary snack on a 5hr flight is a good idea and can go a log way..."
Cons: "The flight was overbooked and asked for several volunteers to take later flights for travel credit. Ended up forcing those unlucky souls in the last boarding group off flight with no offer of credit or accommodation. Waited in customer service line for hours, literally longer than it would have taken to take off and arrive at my scheduled destination. United representatives could not find a flight that guaranteed a seat (not on a long standby list) that was even in the same 12 hour period. I spoke with a United supervisor who showed zero empathy or concern with the situation. In the end I arranged for other travel accommodations to drive to my family reunion destination. No refund was issued or offered. I was informed I would have to call United customer service after the date of my previously scheduled return flight to explain my situation. I will personally never fly United again and would recommend the same to anyone. Although for the record, I did receive a single ten dollar airport food voucher for my inconvenience. Inexcusable."
Cons: "I need my suitcase asap. There are lots of important stuff inside."
Cons: "Tiny seat"
Pros: "The PRICES are Terrible It went from $81 dollars to $1397 dollars. There timing on changes there Prices are Bad. And I think there seats could be adjusted a little bit more because I have Neck Problems"
Cons: "The Welcoming getting on the flight"
Pros: "Staff and Pilots did a great job. Wheelchair was much apprecciated!!! Everything was on time or ahead of it. Great landing!! Wish you didn't charge for baggage and would like better snacks--oh for the good old days!"
Pros: "It canceled"
Cons: "It canceled"
Cons: "United had 3 gate changes. Ok sometimes that happens. This was said due to a storm out of colorado"
Pros: "Efficient boarding"
Cons: "Very rough flight but pilot did a good job of keeping passengers informed"
Airlines flying from New Zealand to Reno have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights