Daily cleaning, installation of cabin HEPA filters on flights from New Zealand
|August||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 9% increase in price.|
Average price round-trip
|$1,267||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Air Canada, Turkish Airlines and United Airlines have all waived their change and cancellation fees on flights from New Zealand to the United States. Confirm policies on booking site.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from New Zealand to the United States.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to the United States from New Zealand is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to the United States with an airline and back to New Zealand with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to the United States from New Zealand up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The food in Premium Economy was good and there are plenty of movies to choose from. The staff were lovely."
Cons: "I had paid for Premium Economy and was seated in Row 30. The passengers were boarded up to row 28, then from to back of the plane forward then I was boarded with the last remaining passengers. That was not what I feel should have happened. I did not like the footrest on the seats."
Pros: "The crew was great. The seats were good but not as spacious as some other business class airline seats."
Cons: "The TV screen interferes with the tray table and could knock off food from the table."
Cons: "It ran a bit late"
Cons: "It was over $450 to try and change the short segment fligt from Christchurch to Auckland. I could have bought a new ticket for 1/2"
Pros: "Good food"
Cons: "Why so cold in the cabin!"
Cons: "We were not told that we had to buy meals and drinks ahead of time?! We had no food for an 8 hour flight and couldn't even buy a soft drink?! We were on an outdated plane leased plane from EVA Air and there were maybe 10 movies to choose from? Also, my reading light was broken. Not the level of care that I've come to know from Air NZ and really disappointed."
Pros: "Excellent attendants"
Cons: "Landing was a bit bumpy!"
Pros: "Staff and seating"
Cons: "Paying for movies on a long trip really stingy ☹"
Pros: "Everything was really smooth in terms of transitions."
Cons: "I didn’t like how people had different packages and I hadn’t realized that I didn’t have the food package."
Pros: "Air New Zealand is a great airline. They give you a lot of food and the seats seem to have a little more space between them so your knees don't hit the back of the chair!"
Pros: "The crew were pleasant and professional, and the aircraft was in excellent condition."
Cons: "Boarding through the rear door during the rain -- with an elderly couple ahead who had problems negotiating the stairs, leaving them and all behind them in the rain. The airline could have allowed everyone to board through the airbridge in light of the weather."
Pros: "Crew was so friendly and helpful"
Cons: "My ticket did not say that it was a no luggage,no meal ticket & I printed off the E ticket & no where on the E ticket did it state no luggage.....I think that needs to be shown clearly when we book. I had to pay for 1 bag & it would have been $250 but ANZ did work with me &changed the ticket for $125 name-Marjorie Kalama"
Pros: "I was very impressed with the older Japanese attendant’s attitude in helping everyone onboard. A family sitting 2 seats in front moved around a lot while putting their baby and toddler to sleep for the night flight. The attendant discreetly gave those of us earplugs and eye masks to help us shut out the noise. Also, her smile and pleasant attitude made it an enjoyable flight."
Cons: "When I checked in online, I had to pay extra to get an aisle seat."
Cons: "We did not receive Food and entertainment because the website was not clear that you have to pay extra for these things"
Pros: "The plane was actually comfortable! The food was complimentary and very tasty. The entertainment was endless!"
Cons: "There were a lot of empty seats...it would be nice that 4 people weren't put together all at once, but this was fixed once we took off."
Pros: "there were extra blankets."
Cons: "Cold air blasting for 8 hours."
Pros: "There was a blanket, pillow, and headphones on my seat when I arrived."
Cons: "We were not able to select our seats and didn’t realize we had received the seat and bag fare. We only received a cup of water and were seated in the next to last row, often overlooked and not acknowledged."
Cons: "Awful service, they put me waiting for more than an hour to say that I was in the overbook list so they would need to include me in a flight 3 hours later in another airline. Outrageous!"
Pros: "Awesome in flight entertainment! Very corteous and polite crew!"
Cons: "Im midsized asian, i the seats are too small"
Pros: "Great selection of entertainment Good ground staff at Auckland check in Hospitable cabin crew Food was palatable"
Cons: "Although I had mistakenly arrived many hours early for my flight and traveled with the airline back and forth across the Pacific, ANZ personnel would not admit me to their lounge to wait in relative comfort."
Cons: "Not much"
Pros: "Excellent service, prompt attention, really great flight experience"
Pros: "Very nice experience --- probably my best experience in economy."
Cons: "Boarding started a little later than scheduled."
Pros: "I enjoyed the entertainment and two of the fight attendants were nice."
Cons: "I didn't care for the family that was surrounding us from all angles; they were constantly in and out of their seats visiting one another while pulling, kicking, and opening and closing the tray tables over and over again. I didn't care for one of the unpleasant flight attendants as well."
Pros: "I was on flight nz10 from Auckland to hawaii 3/28th. Loved the crew, they got us on board quickly and we would have taken off on time but had to wait for 2 people showing up late. Anyway, it was a redeye so people slept for most of it and I watched movies and drank wine. The airplane was clean and bathroom were as well. It was a full flight so a little cramped."
Cons: "For some unknown reason, I can not lower my seat when I wanted to get some sleep. As the air plane took off at 11:55pm, I was really sleep. After 10 minutes of maneuver, I decided to ask a flight attendant to help me figure out what happened to my seat. I pressed the button asking for attendant and waited for 5 minutes, no response. So I pressed the button again. IT showed that I had already pressed the button. So I kept waiting. But then no one ever came for me the 9 hours until it was time for the meal before getting off. Sitting straight sleeping was a really terrible experience!"
Pros: "Comfortable flight. Drinks were excellent including tea!"
Cons: "Breakfast could be better. My son didn't get his choice on one flight and there was not much he would eat in choices. Make it more general so even teenagers/kids can enjoy. Crew could be nicer, especially in Premier Economy when we pay so much money!"
Pros: "Air New Zealand provided the best service Iʻve had in a while!"
Pros: "I have not flown international in a long time. It was confortable and entertainment was great. The only thing I did not like is that with New Zealand air one can only check in 1 bag for free. We stayed in NZ for 18 days. The other airlines let you check in 2 bags. For an international flight 2 bags is only fair. Thanks."
Pros: "Comfortable seats and good service"
Pros: "Premium Economy is worth it on long flights, especially if they're overnight flights!"
Pros: "Very professional; enjoyed entertainment options"
Pros: "We think Air New Zealand is by far the best airline we've ever flown on. Service, food, entertainment were all superlative"
Pros: "good movie selection"
Cons: "we were o board @ 7pm & the captain & his crew arrived @ 7pm which made the flight arrive late & stressful for many transferring passengers"
Pros: "A good amount of legroom (in economy!) and really pleasant staff."
Cons: "Paying $233 for an extra bag was ridiculous."
Pros: "Friendly flight attendants, but not as attentive as the men we had from LA to Auckland. This exit row seat was near 5 bathrooms so not as good a seat as LA to Auckland."
Cons: "No vegetarian meal, lot of turbulance"
Pros: "The beef dinner was exceptional, like dining out but in a small space ."
Cons: "Like all economy flights, it was a little cramped."
Cons: "Seat assignment wasn't registered in the system and even though we bought the ticket together we couldn't get seats together - had to pay for premium seats. That's the first time ever I don't get assigned a seat with my travel companion. #MAJORFAIL"
Cons: "This was a connecting flight with NZ with a 9 hour layover in Auckland. Going to Auckland carry on allowance 10Kg in agreement with website. From Auckland to Melbourne carry on weight limit 7 Kg. WHAT A HORRIBLE WAY TO TREAT YOUR INTERNATIONAL CUSTOMERS WHO FLY MULTIPLE LEGS WITH NZ."
Pros: "Ive flown domestically countless times and I love flying but when coming home from vacation in NZ I was all about Air New Zealand! This was my first long haul flight so I have nothing to compare to. The staff was wonderful, the flight was uneventful allowing me to enjoy my in flight entertainment, which was varied enough to keep me entertained. Staff was responsive during my flight to and from and seats were reasonably comfortable. Seats were prepped with blanket pillow and headphones. I loved the seat to seat messaging. Food was forgettable. Mostly I snacked on protein bars so I didnt eat much but there was ice cream at one point!"
Pros: "Your flight attendants provide first-class service even in economy."
Cons: "Bathrooms could have been cleaner"
Cons: "Two delays after boarding extended the 13 hour flight to 14.5 hours. That is excruciating in a seat."
Pros: "Excellent crew service. Food pretty good also"
Pros: "ON time!! As comfortable a long haul can be."
Pros: "The crew were excellent - I lost my passport on boarding and they were very helpful finding it"
Pros: "We flew to Auckland 2 weeks ago and the food was poor, there was no waiting area to sit down-locked until 15" before boarding; seats not great, etc. But our return flight was superb. Very comfortable seats, clean and stocked bathrooms, very tasty food, great movie selection, great drink selection, great crew. Thank you NZAir."
Cons: "If you use you own earphones, the volume of the pilot announcements comes through very loud. The earphones provided by air nz are much better, so will always opt to use thiers."
Pros: "Flight was on time. Plenty of room for luggage."
Cons: "The food was only ok. A more balanced meal would be appreciated. A sandwich with bread, meat, spread, was all that was provided. A salad would have been appreciated."
Cons: "Seat assignment available only at the gate despite online check in 24 hours before flight"
Pros: "The crew was very attentive to our needs. There were great in-flight entertainment options. The beverage options were great!"
Cons: "Aisles were really narrow so often times, you may be bumped by the beverage cart or other passengers."
Pros: "Seat upgrade"
Pros: "Boarding was good. Flight crew was excellent."
Cons: "Why have video monitors if you aren't going to offer TV at no cost??? There was no option for live TV and to view previous episodes of a series, there was a charge. Other airlines offer some sort of free option. This is important to me. In the future, I will use a different airline that offers free in-flight entertainment."
Pros: "Free food!!"
Pros: "Nothing. Absolutely nothing. I was rerouted to Oakland for no reason -apparently they duplicated my reservation and then deleted it. I was at the airport for over 2 hours before someone would help me. The plane was delayed over an hour after boarding the plane and them we could not onboard for 25 minutes once landing."
Cons: "Nothing. Absolutely nothing. I was rerouted to Oakland for no reason -apparently they duplicated my reservation and then deleted it. I was at the airport for over 2 hours before someone would help me. The plane was delayed over an hour after boarding the plane and them we could not onboard for 25 minutes once landing."
Cons: "Being stuck on the tarmac for 40 minutes with screaming children was not the best :("
Pros: "Flight arrived early, I upgraded to an extra comfort seat and it was SO worth it!!! The flight attendants were all very friendly and helpful."
Cons: "Snacks are expensive, but I guess that’s expected"
Pros: "Boarding was announced by zones"
Cons: "Passengers in later zones were standing too close to the boarding passengers causing confusion as to where the boarders lines were. There were 2 lunes: One line was moving (passengers boarding), and one line not moving (passengers waiting for their zone to be announced) ready to pounce!"
Cons: "We bought the tickets (2) together but when was the time to check in and select our seats there were no seats next to each other. This is the first time I see this!!! We had to pay extra $160 to upgrade and get two seats next to each other."
Cons: "We had a 3 hours delay and no one could explain what was going on"
Pros: "Wow, still serving snacks and a meal. Who else does that? And complementary wine. Left on time, arrived early, bags came right away. Why haven't I been flying Hawaiian?"
Pros: "Friendly staff and clean plane"
Pros: "Friendly agents fixed seating issue when wife and I were seated separately."
Cons: "Charge for checked bag ($25 each way). Charge for snacks, bottled water, & beer. Charge for entertainment ($8 for unlimited TV or one movie). After charges, nearly $100 more expensive than advertised price for round trip ticket."
Pros: "FOOD AND DRINK SERVICE"
Pros: "Friendly staff. Cleanliness. Service."
Cons: "My sister and I were not assigned seats on our boarding passes. There was another gentleman there with us who also didn't have an assigned seat on his boarding pass. We were all waiting at the gate for half an hour but there were no Hawaiian Airline employees to help us. They started boarding people on the flight and we were just standing there at the gate with nobody to help us. Finally I ran over to the adjacent gate that was also run by Hawaiian and asked if they could help. Initially they told me to go back to the gate but I expressed my concern that our flight was already boarding and I needed a seat so they finally helped. The gentleman tried doing the same thing but came back saying "They yelled at me and told me to come back to this gate". This is so rude, unprofessional and disorganized. It certainly left me with a bad impression of Hawaiian Airlines, which is too bad because I will be traveling to Hawaii quite a bit this year."
Pros: "Well maintained plane, frequent service including complimentary drinks and meal."
Pros: "Once on the plane the seats were comfortable and the meal was good. Nice to get a meal for no extra charge."
Cons: "Flight out Airline gave me a standard seat although paid for extra room. I have a bad back so needed the room to sit forward in my seat. The row in front of me was extra room and the family sitting there said had booked their reservation the day before the flight. Same thing happened on return flight but I was smart enough to call ahead and fix. but got bounced around on the phone to 3 people including tech support to confirm seats. Bery frustrating. Boarded us 30 minutes late, no one knew what row was called as could not hear the announcements. People were being sent to the back of the line. Complete chaos. Then the unprofessional gate crew told about 200 of us that the captain wanted to leave and the door would close in one minute so hurry up. Not a fan of the airline."
Cons: "There were a couple poorly made Hawaiian airlines videos bit to watch ANYTHING else there was a fee. Even to watch movies f pm the 1960s. Baggage feet increase for each bag. Check on crew was extremely rude and got mad that I tapped them with luggage when they were totally in the way. Will not fly Hawaiian again. Also, the seats were way to close together and it hurt when the person in front leaned back."
Cons: "Poor entertainment options. Customer service was poor as well."
Pros: "On time departure & arrival. Also gave us plenty of water to drink."
Cons: "One of the flight attendants was not very nice."
Pros: "Consistently on time service and friendly flight crew. Baggage was ready for pickup by the time we cleared immigration."
Pros: "Staff was amazing and the flight reminded me of "the old days" lol. ezceptional.in flight service and comfort"
Pros: "everyhing seeme o g smoothly. th service was good and I enjoyed h business class. on trp ck to sfo, i agin ttrVELLED BUSNESS class. Unfortunately there was a crying baby 4 seats over. it cried for over 2 hours and I felt sorry or the eole who had paid for first class tickets to be so disturbed. Baby not HGawaiian's fault but wis they would put all young fhildre together in bak of play. or have flights that exclude children under 2 yars old."
Pros: "on time departure and friendly service"
Pros: "The aircraft was clean. Some crew memebets very nice others not. All in all it was an okay experience. I don't usually complain but there were a few things that seemed a little off about the service. Not expecting anything special but a little kindness and thoughfullness when possible is appreciated."
Cons: "No food option for vegetarians on flight. Crew member said I may have had an option when I booked the ticket but if I didn't want chicken I should just not eat. I would hope they would have a few extra vegetarian meals on hand for passengers who may stupidly and mistakenly not selected that during booking.. The touch screens are poor quality, not a huge deal but frustrating to have to tap so many times. With most of the extra comfort seats around me empty I was not allowed to move to one of them from my economy seat. Not asking for extra service but it seems like it should be fine to move if there are completely empty rows all around. Not sure if the crew members are not allowed to give extra treatment to passengers or what."
Pros: "Hawaiian Airlines does a really good job in the very competitive market of the airline industry. In-flight entertainment and food is a huge bonus. My only suggestion would be to board from the back of the plane first. Both of our flights, other passengers had used our overhead space as we were the last boarding section."
Pros: "Crew were relatively nice until there were mass delays deboarding and they refused to keep us informed as to what was happening. Also, delays at the start (with no AC, so it was very hot in cabin)."
Cons: "I could not eat the food as there were eggs in pretty much all of it (I have an allergy), and I was given no other options, which is unacceptable, especially given that this was a long international flight. Wine was terribly sweet. Touch screen basically inoperative (very tiresome)."
Cons: "Again, I was told there were no vegetarian meal for me. Ii feel very pitty that airline company does not consider Those people who can not eat meat."
Pros: "Besides the 15 minute delay which was pretty much made up, everything was wonderful."
Pros: "Good movie selections"
Cons: "Hard time getting comfortable to sleep"
Pros: "2 hours into the flight: captain announced that we had to go back to Tokyo due to water leak ijn rear of plane. Sat on ground in Tokyo for over an hour with no announcements before captain came on and said that teh problem had been resolved and we took off again. Ended up missing connection in HNL and creted car rental isues. UGH"
Pros: "The seat I was given was so nice. Appreciate being given an aisle seat with more room. Appreciated the meal and snacks."
Cons: "Purchased the ear phones to watch a movie. There is no complimentary movies. Seems kinda cheap. But over all experience was good. Thank you."
Pros: "they fed us dinner and gave us a free glass of wine!"
Pros: "Got me where I needed to go"
Cons: "The layovers were terrible. Had a 12 hr layover in aukland. Won't use your site again. DISAPPOINTED"
Pros: "The atmosphere friendly staff!"
Pros: "Modern plane, plenty of leg room, free meal, friendly staff."
Cons: "Screaming children."
Pros: "The service and the food"
Pros: "Service was great and food was good,"
Cons: "Really cramped and were surrounded by 5 screaming babies the entire flight. Would be nice if the babies could be kept to a certain part of the plane."
Pros: "Crew was on it for the services. Personal touch screens are nice. Included meal with a choice of wine was a nice treat."
Cons: "The free TV/Entertainment options could improve. Baggage fees are a bummer but expected compared to all similar flights."
Pros: "Service and food"
Pros: "Friendly staff"
Cons: "It was a nightmare to get seats together even when it was just one reservation. The lady from costumer service was rude and she even tried to make a charge for my luggage when I knew my first suitcase is for free.....hated this airline service!!! Not flying with them again"
Pros: "Great flight, good hot (free!) dinner and really nice crew. I love flying on Hawaiian Air."
Cons: "There was a long delay with the baggage coming off of the plane. Not sure if that was Hawaiian Air's fault or SFO's, but it was 40 minutes."
Pros: "The staff and supper was great. We arrived earlier than expected also."
Pros: "I was vert pleased with the service and the comfort of my seat,"
Cons: "Suggest online check-in providing change seat options"
Pros: "Crew was very nice and did what they could."
Cons: "Economy seats are so cramped that the couple (who were strangers to me) seated next to me (i was in the window seat) decided to 1) one would sleep prone on the floor in the foot portion of our row; and 2) the other would rest his head on ME and the armrest, stretching out on their seats. Greeeaat."
Pros: "CX882, seat 44k would not recline. Made my journey a bit uncomfortable."
Cons: "Our flight from HK to LAX we were told that the pilot refused to wait for us even if we arrived in HK from cebu at 11:35 of July 29 and our flight to lax was at 12:05 .Cathay couldn’t do anything about it. We were billeted in a hotel far from the airport with free breakfast but no lunch was provided and the earliest flight they could give us was scheduled at 16:35 of Juy 30. Upon returning to the airport I asked a cathay staff regarding provisions for lunch but I was told there’s none.Overall our trip both to and from LAX were very uncomfortable and inconvenient. I hope Cathay will do something better in situations like we encountered. As of this writing I and my husband are still at HK airport waiting for our flight to LAX."
Cons: "It was a long delay, about an hour. The airline kept silence until too late. They gave us a blanket, some refreshments and where to have breakfast. Those who made a fuss were taken to hotel. Many others stayed at the airport and had a terrible night."
Pros: "Flight and service were excellent on all accounts including food."
Cons: "Boarding was not organized in Hong Kong. Passengers were not called in groups, and therefore, an unorganized line formed between seats. Staff did not clearly tell passengers when boarding was taking place, and where to form lines. I was very surprised."
Pros: "Nothing much. Travelling in economy class for long flights is always a miserable experience. I can't afford to fly business and I am compelled to travel due to personal reasons"
Cons: "With the new security rules for flights to the US, they took my water bottle at the gate during boarding. I was dehydrated during the whole flight. The small cup of water they give during the flight is not enough for me."
Pros: "The flight attendants in the airplane, both going and coming back to my destination were very nice. I really appreciated their hard work and attentiveness."
Cons: "At the HK airport the lady attending the check in, I believe her name is Tammy, I could not understand exactly what she was asking me to do because her voice was so low and her English was not clear. When I did not comply to what she was asking she very rudely did what she was asking me to do yet I could not hear or understand her. She even rolled her eyes. Very uncalled for and rude."
Pros: "Great food (probably the best I’ve had on a flight) and a fairly good in flight entertainment."
Cons: "The crew was good , but I observed that one aisle got a follow up of drinks more than my aisle. It made me wish that I was sitting in that aisle."
Pros: "Food was great. Crew nice"
Cons: "All good"
Pros: "Good crew"
Cons: "Why do people fly with infants?"
Pros: "We boarded on time. Again, cabin crew was nice, courteous, and professional. Flight was not full- therefore, no passenger present next to me. Did not eat either meal- therefore, can not vouch for them; however, did have a cup of noodles. Again, the variety of music was nice."
Cons: "Again, airport crew leaves a lot to be desired."
Pros: "Food was great, and the business class 777 seats are a delight. And the captain shuts up through the entire flight --- no interrupting your sleep or movie with stupid observations that no-one wants to hear."
Cons: "The quality of the screens (crappy slow resistive touchscreens) is completely unacceptable for business class in 2018. China Airlines screens are VASTLY superior in their hardware, their speed, and the quality of their UI. And running an ad before EVERY movie --- in business?! Talk about an airline having no sense of class. That's a cheap, stupid move."
Cons: "Food options"
Pros: "The crew is bilingual and they work and move fast"
Cons: "Flight CX882 Seat 59K the food tray does not stay up, food keeps sliding to the right. Both departing and returning flights ran out of free gifts as stated for the purchase of Laneige skin care products. Food selection is less desirable compared to other Asian airlines. Inside the crew food storage/service area looks old and dirty. I can see the area from my seat."
Cons: "Flight arrived in LA 30 minutes late. Then had to wait another 30 minutes for a gate to open. All in all, the flight arrived 1 hr late which is very inconvenient and annoying. And the crew isn't has friendly. The boarding time in Hong Kong took a very long time"
Cons: "Limited help in assisting passengers who missed the connection"
Pros: "Overall is good."
Cons: "Very delayed"
Cons: "It's not pleasant traveling in economy which is true for all airlines now a days."
Cons: "Food was good but could be better. Healthier, purer"
Pros: "Had 4 pairs of eye glasses taken from my golf bag. ! prescribtion, i pair reading and 2 pairs of sunglasses. bag was left open and contents spilled into the golf carry bag. Why did this happen and who did it??"
Pros: "I was seated around a number of sick people - and it was a middle seat so hard to get up since there was pretty much no space"
Pros: "American pilots"
Pros: "I expected Cathay to be great since it was ranked as the #4 best airlines in the world."
Cons: "However, I didn't find anything better than mediocre airlines. The attendant was kinda cold, service was rough, and toilets get dirty quickly."
Pros: "The chair size. The movie"
Cons: "Stewardess in my isle was not friendly. Don't have enough supply of bottle water. HK airport won't allow drink to be brought on the plane even though it was bought at the airport. Hard cushion on chair."
Pros: "Everything was great. The crew was polite and helpful throughout my flights. The food was good, tasty and hot! Had some newer movies available."
Pros: "seats were wider and more legroom in economy section, better food than other airlines, crew were helpful, entertainment system offered good selection."
Cons: "one entertainment system kept freezing and did not work for the last 4 hours of the flight, toilet need more frequent cleaning."
Pros: "The pilot kept us informed. The food was good. The Moon Cake provided to help us celebrate, even though we were traveling, was an added example of why Cathay Pacific is the standard that everyone else is trying to emulate in Tourist class. The L.A.-based cabin crew provided outstanding service throughout the flight. The in-flight service manager made me believe she cared about the quality of the service in the back, which was outstanding. It was as good as a full, 13-hour flight could be. Even the in-seat entertainment was outstanding and reliable."
Cons: "The boarding process in Hong Kong was terrible. It was absolute chaos. If it had not been for then complete turn around after we were on the plane, it would have been the beginning of the flight from hell."
Pros: "It got me home."
Cons: "The sound did not work for my video, the food was not good, the seat was uncomfortable, and my stewardess was rude."
Pros: "Seating in standard coach compared to premium economy on US airlines. The seats reclined back enough that I actually was able to sleep most if the 13-hour flight. Meals were very good for economy. Cabin crew super polite and patient, which I've come to notice as a standard on Cathay. As an example, I have a good intolerance to shrimp/prawn. My outbound flight LAX-HKG, the dinner salad included shrimp. I explained i could not eat the shrimp. The attendant was kind enough to swap it with a leftover vegetarian salad."
Cons: "Trying to setup special meals to avoid food allergies is non-existent. Cathay offers many special meals, excluding food allergies or low-carb. I attempted to call in to Cathay to explain I could not have shrimp/prawn. The rep either did not understand or could not help. I really wished Cathay offered a pre-arrival meal like the other airlines. LAX-HKG and HKG-LAX are 13+ hours. Cathay offers a departure meal and a mid-flight meal. But by arrival time, I was starting to get hungry again. Thank God, I had enough of a layover, even with CBP processing, to grab a quick bite before continuing an additional 6-hours to home with no time to eat."
Pros: "Overall, excellent service for its Marco Polo club member! I paid USD $100 to join the club. And it is much better than my experience with EVA (diamond member, 4 yrs) and United (gold member)."
Cons: "Just join its Marco Polo club and see for yourself."
Cons: "I didn't like the Hindu meal that was offered to me but other then that everything was next to perfect ."
Pros: "Its a long flight from Hong Kong to LAX. It appears that the crew is so organized that it does not appear to be as brutal as it is."
Cons: "Traveling to and from Jakarta on Cathay Pacific the most challenge i had was not being able to hear the movies. There was something wrong each time. The staff tried to repair it with no success. All and all that is a minor thing. Its also a small thing. I wish passengers wouldn't be such slobs. Even tho the crew comes by often and regularly, people leave a mess behind them. Kinda sad. Its as if some feel they are supposed to treat crew like servants. Your staff as always, don't complain just go about there responsibilities with a smile."
Cons: "my luggage didn't go with me"
Cons: "Pilots apparently forgot the seatbelt sign pretty much the entire flight. Flight attendants were trying to get people to stay seated until it became clear the light was never going off. Literally 1/2 the flight people were just wandering around and the attendants gave up. Seriously guys, on a 10+ hour flight, that's not cool."
Pros: "Friendly and hard working staff. Clean aircraft. Decent movie choices. Gluten free meal available, though I can't make a selection for GF Meal + Seafood (pescatarian). I get chicken or meat in GF, and I don't eat either."
Cons: "Boarding is not by row numbers -- this is chaotic with long snaking line. Aircraft Toilets get dirty quickly with urine on the commode and the floor. There needs to be a quick drying wet disinfection system. You must enable Gluten Free meals to come with 3 choices - Veg, Non Veg, Seafood only."
Cons: "We had to go through the security twice. One the bags we scanned and the other before getting into the airline. Was a waste of time."
Pros: "Nice flight attendants"
Cons: "Terrible customer service"
Pros: "Food was very good"
Cons: "We did on line check in 1 1/2 days before and couldn't get two seats together"
Cons: "More drink and food choices."
Pros: "Not like but was okay with the leg room, comfort and entertainment on board the aircraft."
Cons: "The water they were serving was not bottled and tasted like restroom water. However when I brushed my teeth in the restroom, it did not have that horrid smell and taste as the drinking water did. Two inflight staff was rude, Didn't get their names but both ladies blocked passengers way when they were trying to get back to their seats and rolled their eyes at a lot of passengers for various requests. Completely not professional!"
Pros: "Food was hot, tasty and nutritious. This time, the crew didn't make faces or roll their eyes when I asked for a snack and the service co-ordinator was visible the entire flight making notes and checking on people."
Cons: "Cramped in cattle class but that's not Cathays fault. I need to earn more to fly comfortably"
Cons: "Delay delay delay !!! And nothing served. Not even a cup of water"
Pros: "Flight was good, seat was comfy."
Cons: "I did not like that food trays were left at our seats for over an hour after we were done eating. People who had special meals had trays at their seats for well over 90 minutes after they were done eating. Many people were upset with that. They offered more coffee and did other things before picking up trays. It was especially uncomfortable for people who had toddlers with them. People started getting up and bringing their trays to the staff. And the staff seemed annoyed, but I feel passengers had a right to be upset."
Pros: "i liked that there was a larger variety of food to choose from and the traditional hong kong style fish was amazing. the seasons greetings cookie was good too. the crew was good in trying to help everyone on board."
Cons: "there was a layover which cathay pacific did not account for as this layover was too short and resulted in me having to take a later flight. that was a real inconvenience which delayed my arrival time in los angeles. that was one of the major tick off during this part of the trip"
Pros: "Service was excellent."
Cons: "Just a long flight. But that's not in anyone's control. So no complaints."
Pros: "Friendly crew and good service"
Cons: "Outdated seat and plane. No privacy in business class. Seat and biz class layout not competitive (2-2-2)"
Cons: "Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening."
Pros: "Crew were wonderful"
Cons: "The food must have been a bit off, though very tasty. Luckily had a 2 hou layover with nice lounge toilets"
Pros: "Sitting in an front isle seat with leg room and the helpful nice sterward"
Pros: "Food was good."
Cons: "Made me run from connecting flight in Sydney."
Pros: "Everything was great"
Cons: "Slightly more legroom"
Cons: "I was seated in business class - the attendant gave my special order food to another guest and gave me something else instead. I could have gotten very ill from this, and notified the flight attendant who shrugged it off and walked off."
Pros: "Food was good. Crew was very accommodating."
Cons: "Very cramped seating. Trouble with iPad service."
Cons: "Nothing not to like"
Cons: "Our bags were put on the wrong belt and we didn't receive them for over an hour."
Pros: "Vegetarian food was good!"
Pros: "Gracious flight attendants. Gluten free meals were good too."
Cons: "Only wish they had WiFi on the plane."
Pros: "Good Food and ok services"
Cons: "2 hrs delay. Entertainment system froze and no sound from time to time. Dirty seats."
Cons: "Seats too closely squashed together Screen faulty towards end of flight Tried unsuccessfully to check in online - did not get an aisle seat which I specifically requested all along"
Pros: "Good pillows."
Cons: "They let us know by email little before departure that there would be a delay of 1h 15 min in our arrival to London. This made me uneasy from the very beginning that I would lose my London-Luxembourg flight. The crew in the boarding gate, only after much insisting, said they would make a note so that someone from Qantas would wait for me and help me get my London-Luxembourg flight no problem, but in the next stopovers (Melbourne, Dubai), there was no sign of this. Also, the delay in the end was 2h 20 min - and I lost my flight to Luxembourg."
Pros: "The crew had to restart the entertainment system four times the Boeing 747 was nowhere near as comfortable as the Airbus we flew over from Los Angeles on"
Pros: "We didn't experience any problems, all went well."
Cons: "I can't think of anything I didn't like,"
Pros: "The cabin crew were very pleasant and helpful. Boarding was on time and general flight was good, except for landing which I think was due to the wind but it was a bit like a roller coaster!!!"
Cons: "The flight was ok but the seats were cramped with very little leg room. The entertainment was dated with nothing particularly modern to watch. The screen was the old fashioned type and had to be fixed on to the chair in front. There wasn't much information on the flight journey. The food was awful! What sort of snack is pizza and a Mars Bar!!! Terrible nutrition in this day and age and where was the fruit we were promised."
Pros: "customer service at airport and flight crew was are oustanding"
Cons: "took too long to get baggage (car seat) in oversize"
Pros: "The on time schedule."
Cons: "Never enough room on the plane. No leg room"
Pros: "Touchscreen entertainment food and drinks. Great movie selections. Fantastic experience!!"
Pros: "Entertainment fine"
Cons: "Seats crowded Got sick after one of the meals"
Pros: "Excellent food for an airline. Plane clean and amenities were nice."
Cons: "Seats are small and anyone overweight is a nuisance. Make them purchase a larger seat of two seats. If your height isn't in proportion to your weight - buy a bigger seat in first class."
Pros: "Plane was fairly new so all electronics worked."
Cons: "Vegetarian meals were poorly conceived and kid friendly. Staff were surly and unfriendly... It should also be noted this was an American Airlines flight. Qantas now sub contracting I guess."
Pros: "Excellent food and snacks, great service for the most part, and attendants seem to actually enjoy their jobs. This flight would have felt much longer with poor service."
Cons: "One flight attendant near the kitchen area was quite noisy and seemed rushed and a bit rude, but the others were very lovely and courteous."
Pros: "The. Confort of the seats"
Cons: "The meals schedule and the portion. Only one full meal on a 14 hrs flight not sufficent. Espaciallhy that we have to wait 1 h in the plane before depqrting due to an electrical issue. Snacks were served on regular basis but are quite questionable ( apple, M&M, mini burger, not sifficient drink offered except for water."
Pros: "Quantas was great"
Cons: "Bravo fly scammed me - booked & charged 3 tickets for one passenger!"
Pros: "We got no support in respect to the visa issue w AND When we got stuck trying to check-in and called Qantas we were kept on hold for 30 min with no interactio n and then was told nothing could be done. My wife could not board and went home"
Pros: "The flight was about 12.5 hrs from Sydney to Los Angeles. It was economy and they provided dinner and breakfast and snacks in between. There was not a lot of leg room but more than most airlines provide in economy. They provided movies and like entertainment including the headsets at no charge. Meals and entertainment at no charge is a plus for them when most airlines are charging for everything but the air you breathe during the flight."
Pros: "Qantas entertainment system was excellent, very up to date. broad selection of movies and TV shows, good selection of music as well. The AA flight on a 737-800 was unexpectedly excellent, the seats are very comfortable, spacious, and the entertainment system superb."
Cons: "for the Qantas flight, seats were abysmal for a 15hr flight. These are similar to the intolerable seats and spacing for domestic (US) flights on legacy carriers (although, American is now radically changing seat dimensions and comfort on the 737-800). For a 6hr flight, it is not tolerable. For a 15hr non-stop flight, it is punishing. The Qantas A380-200 is no longer a new plane. The seat hardware is tired, lumpy, stiff, back-breaking. This could be improved by more space per seat, but it is not. I am 6'3" (189cm) and not at all fat (75kg), but the amount of seating space was tight. Again, this is an inconvenience for a short flight, and absolutely punishing on a long, 15hr, flight. It was not a cheap flight, and surely some updated seats can be put in, with fewer rows. By contrast, I flew back to US on Air New Zealand, and was entirely comfortable on a 12hr leg on very modern and spacious seats in the lowest economy class seat, on a 777 plane for a much cheaper fare."
Pros: "The flight was on time and very comfortable with tons of food and snacks and great entertainment options."
Pros: "The flight was comfortable and left on time. It was a short flight, but we were offered food and drinks. The plane was modern with screens behind each seat.the"
Cons: "I had an awful experience. The seats lean too far back and the person in from of you crushes you're open your laptop? You also can barely get out of the seat and if the person in front of you is leaned back. Also my luggage took 35min and I missed my connection and had to wait 6hrs for my next flight."
Cons: "Malfunctioning video. Old tiny screens."
Cons: "Poor seating, a critical issue on long flights. I was one of two people on the entire jumbo jet that was seated in the middle seat of a full row. Other rows were empty."
Pros: "Crew was AMAZING. Food great. Both much better than the flight over."
Cons: "Biggest plane in the world and still no room for a 5'4" woman."
Pros: "I really liked the costant food, snacks and water being offered through out the flight. I also appreciated the customer support when Quantas was forced to change my flight plans."
Pros: "The entertainment..."
Cons: "The cargo door got stuck and I luggage was not delivered in time for me to catch my next flight. Then there was only two people at the counter to book passengers on another flight and one of the booking agent was tied up trying to find another flight for two children that had missed their connecting flight. Later more agents appeared. Nevertheless, the supervisor was asking one of her subordinates on how to input certain data into the system in order to change my flight. I feel that the agent should have been able to input the data without having to rely on other employees. American airlines was not very helpful in trying to expedite the booking process. I tried to use my express pass and was told by an American airline agent that I had enough time to stand in line. When it was my turn to book my flight to Charlotte, I was informed that I would not have enough time to make the flight. Then I was sent to the customer service line and had to wait another 30 to 40 minutes to resolve this matter. In the process I miss my appointment with my attorneys and Charlotte and this special meeting had to be rescheduled for next Saturday. Thereby, requiring me to drive from South Carolina to North Carolina which is about five hours or more round trip. I was so tired that once I arrive to Charlotte I had to stay in a motel for the evening because I was to exhausted to drive home. I had saved for this trip over a three-year periodI saved and this Esperance was the worst customer service that I have ever received. In closing, thank you for giving me an opportunity to express my oppinion regarding the customer service that I would provide it on this trip."
Pros: "Everything from the crew to constant treats. Entertainment computer was very good as well."
Cons: "Nothing. Everything was great."
Pros: "I thought the service was good."
Cons: "The people checking in bags were impolite and not informative."
Pros: "1st class care from chief steward John. I travelled with a sick child and was given 110% service that included an upgrade, pedialyte and O2 for my child, and regular "checks" on us. Absolutely outstanding service!!"
Cons: "We were originally seated next to a huge (300lb?) passenger, who "overflowed" onto my seat (requiring 2 seatbelts to secure her). (The person in front of her couldn't recline her seat fully or she would have crushed her stomach!)"
Cons: "We did not get our assigned seats. We checked in 2 hours prior and it was "to early" to obtain boarding pass with seat assignment and we were told to wait at gate area and they would give seat assignments. We are very unhappy with the back row where the seats did not recline at all!! Dreading the return flight for that reason. When we checked in at St. Louise we were not able to use kiosk because it did not recognize do he Quantas flight numbers and personnel checked us in. We were pleased our checked baggage was sent thru to Melbourne, but surprised that we could not get seat assigned at that point."
Pros: "Crew was great, as well as entertainment. Food also good."
Cons: "Boarding was a mess. Also the check in. A lot of room for improvement there."
Pros: "The pilot and flying was good - nice flight."
Cons: "Most of the crew were fabulous; however, seated in bulkhead, we had NO service for the first two HOURS of this flight. I had to go back myself to get a beverage. Seats are punishingly small in width, so even with bulkhead seats, it was difficult to get comfortable for this 14 hour flight. Note: I am a normal weight person. Those who had an extra 15 pounds or more felt squished. Food was mostly yucky. A few things were somewhat edible. 10 year old boy seated behind me kept kicking the seat - found out later that it was also jarring due to having GAMES on the headrest. Idiocy personified. His constant poking of the screen BEHIND MY HEAD made for an ugly flight until I asked his mother to swap seats with him. Very frustrating. Kids should be in a sequestered area....together."
Cons: "I always find that the qantas crew are not very nice"
Pros: "Excellent service!!"
Pros: "Crew were great. Blankets and pillow best we have had."
Cons: "Midnight snack mini hotdog and hamburger were tasteless."
Cons: "Very uncomfy seats cabin freezing everyone was sneezing food service poor kept waiting ages for lunch. TVs in seat backs very poor quality and because person in front reclined screen too close to view comfortably. Would not fly Qantas again based on this experience"
Cons: "Flight was a series of late take offs, the food was really bad, people are so crammed in there is no space to even move around, one entire area was blocked with people's stuff which led to exit doors and this is not safe....time to demand airlines provide decent space to at least be able to cross ones legs, can't even do that anymore"
Pros: "Over cramped No Space for carry on slow service"
Cons: "Over cramped No Space for carry on slow service"
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Pros: "No hassle, no drama, very smooth."
Cons: "The blueberries were rather bland."
Pros: "The crew was friendly and attentive, and the flights were punctual. I was assigned a good seat, and I appreciated the meal, as i was going to arrive in Mexico very late. I also enjoyed the entertainment options."
Cons: "I really have no negative comments."
Pros: "Excellent service, God flight"
Pros: "The one good thing about this unexplained ordeal (the flight was delayed for 5 hours, causing me to miss my connection) was that, after a few hours of hearing nothing (no emails or texts from Delta), I finally saw some options for different flights pop up, so I was able to book a new flight without calling India. Also, I got an exit row seat on my new flight to MSP."
Cons: "They moved our gate about six times and never told us why the flight was delayed. Actually, the biggest annoyance was that Delta told us nothing. The only reason I knew about the delay and gate changes was because of Kayak! I know I am signed up to receive texts and emails from them, but I guess they forgot to notify me."
Pros: "The flight was very quick."
Cons: "They didn't serve us water."
Cons: "Seats are in humane"
Cons: "Staff were a bit rude. The boarding process was slow as everyone rushed up when they announced the first zone to board, and obviously this was not policed. We didn't get our seats until we got to the gate because apparently we bought our tickets too soon to take off, which was three weeks. Also, staff claimed there wasn't enough bin space so asked people to check their bags. We saw people with two big bags get on board at the start, and then staff made everyone at the back of the line check their bags. But there was plenty of bin space before take off. And we were seated in the last row which can't recline."
Pros: "Staff on the plane was courteous although they skipped half of us for snacks & forgot some requests for water"
Cons: "Was not able to check in online. Was not able to select my seat online. I was told I would be able to do both of these things. Spent 30 minutes trying to find a number to someone at Delta to check in & select seat. I was in Australia & all Delta offices were closed because it was Sunday. Although I had an internationally calling plan, no calls to Delta US would go through. finally found someone through a back channel that would help me. We boarded an hour late, and staff would not answer any of our questions about what was going on or how late we would arrive (they sped up the fight so that we landed on time). Flight ran out of drinking WATER after the first service. Half of our section (Economy Plus) was skipped for snacks. An unruly child was allowed to scream for almost the entire flight & was running up & down the aisles. NOTHING was said to the parents by staff members. Was absolutely the worst behaving child with who I've had to fly."
Pros: "El personal abordo muy amable llegamos a tiempo"
Cons: "En el ahereopuerto de guatemala para chekiar las maletas siento q nesesitan mas personal estuve una ora y quince minutos para poder chekiar mi maleta"
Pros: "Smooth flight."
Cons: "I have broad shoulders and there was a larger gentleman on the window seat. Being in the middle seat made for a very very cramped flight the whole way. Lots of skin to skin arm contact for much of the flight. There was no way to avoid it."
Pros: "The crew did a great job of dealing with delays beyond their control and made sure we - and our luggage - made a connecting flight."
Cons: "No complaints."
Pros: "I liked the boarding process."
Cons: "Bigger seats are more helpful."
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down. Worst experience ever with Delta."
Pros: "Nothing I can think"
Cons: "The seats selection"
Cons: "It was late and i missed my next flight"
Pros: "All I need to say."
Pros: "The environment and efficiency."
Pros: "It was on time"
Cons: "Too short of a layover in Atlanta"
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Cons: "The flight got delayed by 3 hours or more. I missed my flight from LA to FL"
Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Pros: "Flight departed and arrived on time"
Cons: "Long time standing in line. People are confused by zone boarding. Stood 30 to 40 minutes in line."
Pros: "Friendly staff and crew. On time efficient boarding. Security in SEA-TAC less than 5 min. Different snacks both flights. Prompt service. On time. Power sources at seats worked."
Cons: "Airport gate area in LAX filthy. No seats. Garbage cans overflowing. Bathrooms smelled like New Orleans street on a Sunday morning. Entertainment system broken."
Pros: "The crew was very kind & accomodating. There were plenty of great current TV shows & movies. The seats were pretty comfortable, above average. I loved that they had roasted salted almonds as one of the 5 snack options."
Cons: "I had earbuds but the little girl next to me did not. I loaned her a pair of mine but I expected the flight attendants to offer them but they didn't."
Cons: "Very dated plane. First class seat was worn, crooked, and uncomfortable. No entertainment offered. Almonds or biscuit cookies were the only food options."
Cons: "Flight delayed"
Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Pros: "on board service was nice and promptly"
Cons: "Delta continúes to use an older 757 in this 6-hour flight with cramped seats and seating arrangement in business class. I have taken this flight several times in the last 2 years and written about this issue but now doubt anybody cares about these comments. To make things worse, my seat would not recline!"
Cons: "The flight was over 20 minutes early"
Pros: "I liked the in-flight service and the complimentary snacks and drinks despite the short trip."
Cons: "I did not like that there was not enough room for our 50L Osprey backpacks to be placed under the seats."
Cons: "Sold us a flight with unassigned seats"
Pros: "Individual screens and earbuds for sale."
Pros: "I liked the fact that they have a train to take you from one concourse to another!"
Cons: "Very busy airport! Boarding was delayed and flight was overbooked. I wasn't too happy but it could've been worse."
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Cons: "Boarding area; boarding agent; boarding staffing; seating (comfort); flt. attendants: That's all... aww"
Cons: "Delay from Seattle to pasco."
Cons: "The quality of customer service and efficiency was lacking at the check in counter. Wrong information was given to many passengers as far as checking in baggage and being sent to several line ques for the agent to tell me in the end that I was told the information incorrectly since the beginning. I therefore was unable to board my flight on time, got switched to a new flight and the new flight was delayed for 3.5 hours."
Pros: "Good service and food"
Cons: "My non-reclining first class seat was a disappointment on this long flight. The flight was full, so there was no re-seating option."
Pros: "Really liked the plan"
Pros: "I'm an American ex-pat who travels to and from between the US and Australia. I do whatever I can to fly on Australian rather than American airlines, as they are always much better in every regard. But in this case it wasn't feasible, and I found myself on a Delta flight. I'd say the overall experience was somewhere between okay-good. Nothing major to complain about, but nothing to rave about either. The entertainment options were decent. I appreciated the variety of newly released movies. However, I would have liked a greater selection of TV shows, and the availability of more episodes. I also appreciated the availability of internet access, but I don't understand why it has to be quite *so* pricey. Surely they could make a bit more on greater volume if they dropped the price a bit. I didn't purchase access, but I would have if it were 40-50% cheaper. The comfort of the plane seemed the same as any of the alternatives. Boarding and deplaning were as they should be."
Cons: "The service from the crew though was simply ok. They were just friendly enough not to be rude, but no more than that. Virgin Australia and Qantas consistently have much happier crews, who make you feel like a dignified guest, even in economy. The food was average at best, and they served two meals where the Australian airlines would serve three on the same flight. They also offered less in the way of snacks and drink refills. It seemed like they were cutting corners here, which I don't appreciate on a 15 hour flight. Also, they said they "proudly serve Starbucks coffee". After drinking it, I don't think they should be proud of that! Again, overall it was a decent experience. Nothing flashy, but nothing too bad either. If the costs are comparable for your flight, you should certainly choose one of the Australian carriers. You'll get better service from the crew and better food. The one caveat, however, is that Delta has WiFi, whereas at the date of writing this, the Australian carriers do not. While access is exorbitant, if you really need to get some work done on the plane, you might choose Delta for this reason alone."
Pros: "We got to board first"
Cons: "The seats were uncomfortable, the food was uneddible and we had to wait a very long time for our baggage"
Cons: "Flight was delayed substantially. Sat on the plan 40 minutes before taking off after already being 30 minutes delayed."
Pros: "Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there."
Cons: "I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you."
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Pros: "Food was good, I had the fruit & cheese plate. Very good. I had a wheelchair so she took me directly to the doorway of the plane. Very nice young lady from West Africa. Nice selection of recent movie releases."
Cons: "My seat would not recline. Uncomfortable for such a long flight."
Cons: "1. Boarding order is not by seating making boarding very inefficient"
Airlines flying from New Zealand have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Zealand
Masks required on board, masks provided on flights from New Zealand
Social distancing seating
Middle seats unavailable to book on flights from New Zealand
Testing for antibodies, testing for symptoms for flights from New Zealand
Waiving of change fees. Search flexible flights from New Zealand