The flight was overcrowded, the pre-selected meal was not available and on top, it was delayed by more than 40 minutes
Cons: "TV screens did not work at all. For a 15 hour flight this is the worst thing possible. How do u kill time !!!! Food could have been better. The first meal was so less in quantity. I was so hungry but they didnt have more to give."
Cons: "They delayed the flight hence my parents Mangalore flight got missed..air India timings are pathetic"
Pros: "Service by cabin staff."
Cons: "1. Changing the boarding gate, 2. Pilot blabbering, 3. Landing."
Pros: "We had taken extra legroom seats and so the seating was comfortable."
Cons: "The audio system was very poor. Could not watch a single movie. On such long haul flights, the entertainment system needs to be proper."
Pros: "Again, I did not require much service."
Cons: "An on time departure would have been preferred."
Pros: "Food was unexpectedly good!"
Cons: "Flying is always hard when your sick but has no reflection on the companies."
Pros: "Staff were courteous and well mannered. Food was good"
Cons: "Seat covers are soiled"
Pros: "The Cabin Crew"
Cons: "Improve entertainment content"
Pros: "Found flies in it"
Cons: "Flies in food; chipped trays"
Cons: "One has to go thru customs in mumbai (awful experience) then transport them to domestic airport ! We barely made iy to our connecting flight and had to run. Our bags were wet from rain !!! i can see why most people avoid Air-India and Mumbai airport. The morons think building a shiny facility is enough, its EXPERIENCE that matters. Instead of Mumbai it should be called Mum-BYE, just because of the experience."
Cons: "Entertainment system and persnal lights were not working at all. It was a long flight so without light n tv it was very hard to sit."
Pros: "The crew were very friendly and helpful. I paid $25 extra (which isn't much at all) for an exit row and it was as comfortable as it could have been in economy. I got to my destination safely and on time which is most important."
Cons: "I wasn't able to keep the screen for the entertainment system up (I had no seats in front of me so the screen was on an arm) so I could not use the entertainment system. If I had been able to use it, I usually prefer using the audio part of the system and I noticed that only Indian music was available. It would be nice if some western music was also offered."
Pros: "The staff were good, friendly and willing to serve The flight arrived almost 2 hours before schedule"
Cons: "The security didnt have the priority lane The entertainment was not working and took 2 hours to get it fixed"
Pros: "There was nothing like about"
Cons: "First of all flight was 8-9 hours delay from destination Secondly they did not had precise time from Newark at what time flight would depart and than flight reaches India 4.5 hours late."
Pros: "Flight was on time"
Cons: "One of the male crew behavior was bad. Equipment on the flight was old and not working."
Cons: "Had a connecting Air India flight from Delhi which was 10 hours later. Would have been great if I could have had a better connecting flight"
Cons: "Travel was not comfortable and the food during entire 16 hr travel was horrible. I could not eat anything except tea and coffee. I usually not a complainer about my travel. I always travel by Air India. But past couple of times the quality of food has declined a lot and I thought I should inform about it. Also the AI crew was unprofessional. They were talking in their local language. They should also pay attention to their appearance. Thank you."
Cons: "1. The screen on all the 3 seats was not working. 2. The seats were not comfortable as they were very old. 3. They mentioned there will be a stopage at Mumbai but instead when we reached Mumbai the crew was not aware and they asked to collect bags and checkin again through domestic terminal within half an hour. Would not recommend to friend and family."
Cons: "Nothing was right, from the beginning till the end. Security Checks 4 different places not required, No beverage service on flight, was left on the side, was self serve, that’s Pathatic. Passenger had to fight with the crew for service. That’s ridicules."
Pros: "seats are nice and bigger than most aircrafts, leg room is plenty."
Cons: "food was not good, Indian airline serving Indian food and could not get it right."
Cons: "The seats were too small"
Pros: "Web check-in helped as we did not have to wait in line. Food was better this time. Entertainment system worked for both of us except for my neighbor."
Cons: "Please check carry-on size as people bring large bags and then place Hem side ways as it will not fit straight in. People put their extra large purse, Hackett, sweaters in the overhead cabin instead of keeping it with them. This eats ups space for carry-on."
Pros: "It Fly Finally! The services in the aircraft was very boring faced no help just doing the work with no smile or helpfull way like people are things or Goods airlines. The staff was not courteous. the bording facility was not good. the food was also not upto the mark. There were very old movies on the TV. You should keep a column of Chalta Hai !. Good Air hostesses great services.Only Acceptable Fact & Flying Captain & Crew Safely Took us From New York To Bombay in Over Crewded Plane!"
Cons: "Delay / Food/ Getting Boarding pass after 2 Hours/ Everything. Flight was, 3 hours , late - No announcements informing that the plane was running late. People started lining up to board outside the gate, but with less ground staff Food was stale.Horrible I . Overall, pathetic condition of the aircraft."
Pros: "Direct flight and one less hour the pilots covered the distance . Crew was exlent!"
Cons: "Older flight The seats chosen seem to appear next to rest room than what the seat map showed. Crew helped me seat at different available seat."
Pros: "Everything was smooth sailing and even landed 45 minutes early into London. Service was good and no complaints."
Cons: "Not a huge selection of movies in the in-flight entertainment but enough to get through the flight!"
Pros: "Satisfactory in every respect,"
Cons: "Nothing that I can think of."
Pros: "I like the food and flight crew service"
Cons: "The flight I boarded has less leg space and Tv didn't work.As it is a long journey,we expect minimal facilities like tv etc.."
Pros: "They have been charged 12650 rupees for 60 pounds of baggage"
Pros: "Direct connectivity to destination was only perk for choosing this flight. Crew was courteous."
Cons: "Entertainment systems were down. Food served was substandard. Seats were in bad shape and duct tape work was done. No one is available in pantry area to help with water tea or any other things."
Cons: "Wishing it wasn’t so long"
Cons: "Poor service, poor food"
Cons: "The flight was delayed without any notice."
Pros: "The entertainment was pretty good. Megar selection, but good quaility. The flight was on time. The leg room was pretty good and the seats reclined back far."
Cons: "-food was poor: too spicy, stale bread. Breakfast was also stale. -the flight attendant ignored my call button request, even cancelled it twice before coming over. Then rolled his eyes at my request for a pillow. -They fumigated the cabin. I'm not kidding. They popped these aerosol canisters and walked around the cabin. I have no idea why. The flight was from NYC to London Heathrow. This was unpleasant to say the least. -since it's a cheap airline, the clientele was as to be expected. Some guy jumped in the lavatory in front of me after I waited 20 mins. The boarding process was like the line for the lifeboats on the titanic. -they played some traditional Indian music during landing. I understand it's AirIndia, but if I wanted music playing I'd have put it on myself. It seemed intrusive and strange. -they "misplaced" our luggage. It didn't come out of the carousel. Bags claim said it's "somewhere in the airport". Myself and about 30 people waited 40 mins for them to find our bags. At least they didn't go with the connecting flight to India? -we deplaned on the tarmac and took buses to the terminal. Once there, AirIndia staff asked us to produce our bording passes again. One women said she threw hers away, since we were already off the plane. They yelled at her saying it made "it" easier for them to process. I have no idea why they needed to see them once we were at our destination."
Pros: "Boy oh boy, the meal on this flight was delicious - I wish I could have had this earlier in life!"
Cons: "The flight attendants in this particular flight made it a point to act coldly towards the people in economy - I don't care too much for that - a simple smile goes a long way, but there were none. The plane was doing "final call" for boarding 50 minutes prior to the departure time so we rushed to the gate. Once on the plane, we waited uncomfortably for roughly an hour before taking off."
Pros: "Price, spacious seats"
Cons: "Made to wait 30 mins in line past boarding announcement "for some VIP"; classic Indian style. Flight was subsequently late over 30 minutes. Sandwich was stale, wrapped in kitchen wrap. Would rather not have them even serve sandwiches."
Pros: "Doesn't matter when I say what I didn't like"
Cons: "We were seated in the 3rd row to a wash room which was broken even before we took off. Water (mixed with pee and other stuff) started leaking and the staff started to put down news papers and sprayed some perfumes. During the flight the leak got worse and carpet under our seats got completely soaked with pee waters. It smelled horrible and we couldn't even put our legs down. Crew didn't do anything to alleviate our pain. They didn't even bother to check on us other than to serve food when the time is up. It was the worst 14 hours our family had to live in our entire life. Shame on Air India."
Cons: "The in-flight entertainment equipment was not working on quite a few seats. The headsets were broken and the controls to flip channels was not working. Hope they fix the equipment so that the passengers can actually enjoy the variety of programs available."
Cons: "Sewage from toilet backed up, sitting in sewage whole flight, no offer of reimbursement or compensation for flight that was health hazard"
Pros: "Leg space"
Cons: "Seat color selection, flight map not working"
Cons: "Limited collection of Hindi and English movies. In particular, not many new releases were available. Other international flights have much better collections of movies"
Cons: "The plane was incredibly dated, did not include any type of internet (I would have bought for a premium given the 14 hour flight!), nor basic navigational info, so passengers were left not knowing any details about trip progress throughout the duration of flight. This is as close as one gets to flying in 1992."
Pros: "Smooth check-in and comfortable flight"
Cons: "I had never seen any attendant in any flight taking away food before it is finished which happened only in Air India flight. The in-flight attendants aren't matured enough to deal with the customers. But all three behaved the same way."
Pros: "Helpful crew and the food was alright."
Cons: "Cracked seats, faulty entertainment systems, broken USB slots, the flight was not cleaned after the previous trip. There was crumbs of biscuits inside the headphone pouch. Another passenger had broken headphones. The touch screen rarely worked and rebooted 2-3 times during the flight. Very old aircraft. I was transported back to the 90s."
Pros: "Courteous staff. On time arrival and departure and smooth flight. I have been flying Airindia for 40+years both domestic and International"
Pros: "Nothing to like other than desi crew who are relatively helpful for elderly parents who cannot speak english"
Cons: "Flight was delayed by 9 hours and no information was shared with passengers waiting. There were no seating arrangements for elderly parent or families with children Do not fly Air India"
Cons: "Don't count on making meetings and connections if your taking Air India"
Cons: "Flight was delayed again. I travel many times using Air India and every time the flight gets delayed for some reason best known to the crew. This jeopardizes the overall itinerary that a passenger plans in advance. Air India should make sure the flight don't get delayed and arrive at Hyderabad airport on time. This has happened many times in the past and I believe it definitely affects the image of Air India as a whole."
Pros: "The boarding was prompt and crew were friendly. Timing was not an issue and the flight landed on time."
Cons: "Timing of refreshments that were served was just very odd. I don't understand the concept of being on a night flight and then waking everyone up after an hour to serve sandwiches."
Pros: "On time, good flight, friendly staff"
Cons: "Entertainment media getting old and need refresh"