Flown with Delta, AA, United and a lot of other carriers, but Etihad felt a little more special. Was a little skeptical never having flown them before but was pleasantly surprised.
The service was just better, the seats were just better, the food was just better. Overall, everything was just a bit better than what I was accustomed to.
I will be definitely recommending Etihad to F&F.
The food gets a little monotonous. We got served rice on 4/4 of our meals... lol. It;s better than not getting any food but it;s the only thing that was a little off.
Air India cancelled its Kochi Agati flight three times the week we planned a trip to Agati. Luckily our flight was not cancelled but there were people who got stuck on the island for 3 to 5 days. Always have a cushion of at least a day for your onward journey from Kochi. The aircraft is ancient and would have been out of service if it was USA airline company.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer.
I will never fly Air Canada again.
I will say once I got through customs there were more professional people who did at least get me a hotel room.
Your employee has left a very bad taste in my mouth for Air Canada!
We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.
Everything.
Flight was, as usual, late - a typical of Air India. No announcements informing that the plane was running late. People started lining up to board outside the gate, but with no ground staff on sight. 10 minutes past the departure time, 2 personnel show up informing Pax that the flight was running an hour late.
Food was stale. I would rather you not serve any food and knock off a few $$ from the fare, rather than serving distasteful and stale food.
Overall, bloody pathetic condition of the aircraft.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
The flight was 15 hours from the US to Dubai, there is not much one can do to make a flight like that EXCELLENT, but the staff was more than accommodating, food was great, open bar and clean amenities. If the flight was not so long i would like this airline again!
Never got on this flight. We were never given an email to self check in, and we're unable to board 45 mins before at the gate coming frim anotthe flight. They overbooked this flight & sold our tickets, and then told us we couldn't get on flight. Now we are out $2500 buying new tix!
All the above. A simple check in email would have averted this problem. All the other airlines do this. We were under the presumption that we had to check in at airport when we didn't get check-in notice. Furthermore, they sold our tickets, so we're down $2500 and they doubled their profit. It would be hard for me to say I will use Air Canada or kayak in the future.
The crew is very friendly and accommodating. Food was decent.
Delayed three hours in Amsterdam then caused me to miss my connecting flight to Seattle. Then they only gave me the option of being late a day. On top of all that they lost my luggage. Time to retire that 767.
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