Food was poorly timed and not good.. Hand held snacks, really. I kept asking for water and never got any. Service was rushed for a 7-hour flight.
Boarding was organized. Old plane. Seat fairly comfortable. Business Class much too large so you don’t receive as much attention as you should considering what you pay for the seat.
I had no checked baggage but was required to hand over carry on baggage at the door of the plane. There was a lot of overboard space in the plane and I was one of the last ones. I ran to get my carry on but it was gone. I was given back at the plane door in Toronto, so the wait was not as long as it would have been at the carousel.
This flight was perfect. No complaints and only the highest regard for the crew and ground staff and how they executed perfectly. I fly a lot with United and would request predictability and transparency in their operations instead of last minute changes.
The food should improve! And The flight should leave on time and not make the traveler wait.
We love united ! We would like to acknowledge Aimee in the lounge near gate 130
Survey sent before we actually left. Delay after delay. Now a crew problem.
I love flying with United. Unfortunately, I flew on an older plane with minimal upgraded technology (no Bluetooth functionality or handy charging ports). Otherwise, the flight was great and even arrived early.
They changed my seats after I checked in and I was stressed from the time I saw that information until just before boarding, when the gate attendant fixed it, but it shouldn't have happened. And if it couldn't be prevented, then the people on the phone I spoke with should have done something to help, which they did not, nor did they offer me compensation, just meaningless apologies.
The flight was operated by Lufthansa. You can't expect much from them anymore. They have a talent in getting something wrong.
Fast and sensible boarding was absolutely amazing. But extortionate wifi and seats that barely moved, making me unable to sleep, didn't do a lot of favors.
I liked the front row seats. A lot of leg room. The check-in window needs to be longer
The actual flight experience was great. The handling of my luggage was terrible. First, I had to check in at the airport and wasn’t able to check in online because they booked me with a partner carrier in the U.S. that was incredibly inconvenient. I was also told that I would have to check in again with the partner airline in the U.S., also incredibly inconvenient at a large airport. Second, when I was at the counter, they did not tell me my carryon was too big. I only found that out when I tried to board the plane. I don’t know that it actually was too big though. It’s a standard sized carry on that I’ve never had issue with on any planes before. They assured me my bag would be checked all the way to my final destination. Due to flight from Paris to Dublin being delayed, I was rebooked on a different transatlantic flight to the U.S., which resulted in a different connecting flight to my final destination. My luggage was rerouted and I was assured it would be at my final destination. When I got to Newark, I received multiple phone calls alerting me that my bag was across the airport at a different terminal and that I needed to go pick it up near the baggage carousels. In the Newark airport, every terminal has its own security checkpoint. Leaving any terminal and entering another one requires a security check. At this point, I had to go through security in Paris, then again for US customs and pre-clearance at Dublin, then a third time when I had to change terminals at Newark for my connecting flight home. It was at this point I received the call that I needed to retrieve my bag from literally the opposite end of the airport and go through security A FOURTH TIME. These was no notification that I needed to do this before I went to the gate for my final flight. It took me an hour to go do all this, after I had already been traveling for 19 hours while sick and should have been home already were it not for the delay of my original flight. I retrieved the bag. My carryon became a carryon again and fit just fine on the last plane, by the way. I would also like to mention that my TSA flight information was not included on my ticket, so once again, I had to go to the airline counter to get my ticket corrected and reprinted before I could go through security and try to save myself time. Finally, I have celiac disease and prefer not to eat meat. There was literally no food I could eat on the seven and a half hour flight across the Atlantic. When the flight attendant woke me up for dinner (I would have preferred to sleep), I asked if there were any gluten free options. I was told the only option was chicken. I begrudgingly accepted because it was the only option, hoping anything else in the meal could be eaten. There was plain rice and a few green beans. The side dish was teriyaki vegetables containing gluten. There was a piece of bread, containing gluten. There was a custard, containing gluten. I could eat literally nothing except the very small amount of rice and green beans. When the same flight attendant came around again, while I was sleeping, a sandwich was placed in front of me, again food I could not eat. And this was after I got to the flight to find that my newly assigned seat on my transatlantic flight had been given to someone else! It’s like nobody communicates over there. This airline has the worst logistics of any airline I have ever been on, and I travel frequently. Dear Aer Lingus, DO BETTER.
My flights with Aer Lingus were very good and I will definitely fly with them. Again in future trips to Ireland and Scotland.
Too hot. Asked for an extra glass of water and was ignored. Asked to sit in empty seats that were open because it was so hot and crowded and was denied and the seats were empty the entire flight
Terrible leg room - I’m 5’3” and my knees were touching the seat in front of me. When the person sitting in front of me leaned back, there was about 15 inches of space between my head and the TV screen which made it awkward to view movies. Last year they had decent food, but this year the only tasty item on the trip was dessert.
The flight was delayed leaving Philadelphia due to “catering” and consequently arrived in Dublin some 75 minutes later than scheduled. Consequently this caused me to miss my connecting flight to Glasgow and I had to spend the night in Dublin.
The flight from Cincinnati to Philadelphia was satisfactory and uneventful.
It was truly a horrible flight. We were delayed almost 2 hours. The seats were so tiny, my legs were hurting the entire flight. When i finally made it to Ireland i missed my connecting flight because we left Newark late. I will most likely never fly Aer Lingus again
Terrible. The test of an airline is how they deal with problems. There is very little to differentiate between airlines. Aer Lingus failed absolutely. They lost one of my bags even though we had more than a 2 hour connection in Dublin. Trying to get it back has been awful. In checking on line I can see that the bag is in Edinburgh and it was supposed to be delivered today. It wasn't. The number we have in the UK doesn't answer. I had to pay for an international call to speak to somebody. All the woman at the call centre could say was be patient wait. I can tell you when it will be delivered nor can I tell you who the courier is.
Everything went as expected. Luggage arrived at my same destination and nothing disturbed my vacation.
An old airplane with very uncomfortable seats in the Comfort “class! Small, narrow, and hard seat. Entertainment options are inferior, old movies. Boarding started at the back of the airplane, as we entered the aircraft last instead of after business class, risking the possibility that the comfort section would not have room for carry-on in the overhead bin. The food was ok. White wine was terrible. Overall, the flight felt worse than cheap airliners, and the price was as high as premium carriers.
I had a business class ticket from EWR to Madrid with a layover at LIS for 11 hours. It was obvious that I needed to pick up my luggage in Lisbon for 11 hours and check it in again when boarding the second flight to Madrid. Before buying the ticket, I called TAP customer service. Customer service assured me that I could get my luggage in Lisbon. When I arrived at Newark airport, I immediately asked to check my luggage to Lisbon. However, the TAP employee refused me, saying that I should resolve this issue upon arrival in Lisbon. She checked my luggage to Madrid. I asked the TAP employee at the gate to help me when boarding the plane, I asked the flight attendants manager on board the plane to help me. All the employees refused to help me and said that I should resolve this issue in Lisbon. It took me 4 hours to resolve this issue in Lisbon. I arrived at 11am and they didn't give me my luggage until 3pm. As a result, I was so tired after a sleepless night on the plane and 4 hours on my feet at the airport and all my plans were ruined that I couldn't fly to Madrid. It was a terrible experiance,
Check-in guidance for transfer flight, boarding, in-flight service, seat comfort, etc.
The seats were not designed to comfortably see people in coach for more than 10 minutes
Very rude person at the boarding desk; flight attendant coughing 3 inches from my face three times- not even covering her mouth; boarding process very unacceptable for older people with stairs to all planes (are you all stuck in the 1960’s?). I am sure that I am not remembering all of the negative things, but I am sure you get the message!
We flew TAP last October from Newark to Lisbon. The meal was bad. This flight had good food. Also, this flight was delayed. There were TAP employees waiting at Lisbon to make sure we made our connecting flight. I find the TAP website and app frustrating, but the service once we reached the airport was very good
Comfortable but not Polaris or Delta comfort Business Class. Overall 7 out of 10
The long wait at JFK made the trip horrible. Also not having enough buses when we deplaned was annoying
Flight was delayed on 6/20 to miss international connection. Next flight out was 24 hours later. Not acceptable.
It was too cold in the plane my feet froze
Service was excellent. Food and drinks were very good except for a greasy lump of a donut at the end of the flight that left us both feeling internally disgusted.
Handling our luggage was the biggest issue - they lost it and we got it almost 3 days later. Really threw off the beginning of our trip and we really had to change our itinerary accordingly.
Seat was hard and uncomfortable and the temperature too warm and uncomfortable.
No meals included on this long international flight. Most airlines will offer you a meal when flying internationally. Not Icelandair. Your included choices are water and coffee. Poor customer service. The airport was also very confusing.
Worst airline I’ve ever flown. Delayed 5.5 hrs, missed connecting flight, and missed an entire day of vacation. Zero customer service
Everything sucked. No food, one small glass of water, a tiny coffee, 5.5 hour delay with no customer service. Would never recommend flying them.
The crew was wonderful at check in, the gate and on board. Felt the luggage had more room than the passengers. The seats were smaller than most domestic U.S. airlines. I'm only 5'2" and I had little legroom. There were only 2 bathrooms in coach. Needed more. The flight was very smooth but not the most comfortable.
There was no lounge at Boston for us to use. Typically flying first class overseas comes with lounge privileges. The seats did not recline even a little. My headset only worked on one side. I felt like I was flying on Ryan Air, not Icelandic Air.
Boarded with no problems. Sat on the tarmac for an hour before taking off. We were the last ones on our connecting flight. Didn't think we were going to make it. Our flight to Iceland was similarly delayed. When we've flown other airlines, pilots have tried to make up time while in the air. This doesn't seem to be something that Icelandair does. We made all of our flights, but it was stressful and we didn't think it was going to happen based on the time we arrived.
I was sleeping during dinner service, no one bothered to offer meal later, I remained hungry….until I got a morning sandwich!
Very caring crew on board. Didn’t have dinner as I was sleeping. Was seating in the emergency row so I had comfortable leg room
Although the crew were great and the good nice, I might as well have been on Ryanair for the amount of space I had. Not good enough BA. I’d rather pay more and not feel like a human sardine.
Crew were fantastic can’t fault them at all. Couldn’t do enough for us
They’ve lost my bag and I have no way of really getting in touch with anyone and have received no updates.
The entertainment selection was ok, but overall not bad! The crew was great.
The payment system was not working so was unable to connect wifi the entire flight
The screen didn’t work and I didn’t get the seat upgrade I paid $300 for. They were no help with that,
Paid $180 for seat selection, and selection essnt honored. Have to call for a refund.
Better training for staff, I didn’t even get a napkin with my drink so it was dripping all over !
