Take off and landing the smoothest I have ever experienced,. The crew were awesome and their overall services excellent.
Horrible Airline. They kept me in Lagos for 2 days after I was scheduled to fly. Reason, flight has been overbooked. I am never using this airline again.
Pros: "Amazing crew i must give it to them... super hospitality."
Cons: "for now non, may be later after much observations, other than that... it was excellent !!"
Pros: "The crew we're super amazing. They made the ride comfortable! The captains are really awesome!! They made ride really smooth. The movies were so great. They made the ride interesting."
Cons: "The food could have been better! I didn't like it at all!!"
Pros: "Seats were ok but they often were out of vege options"
Cons: "I wanted to upgrade to business class but the process was problematic— had to be done at transfer desk not at gate — after i had been thru security ☹️ Discouraged ne from trying"
Cons: "More refreshments"
Pros: "Entertainment was good. Crew were fine."
Cons: "Food was terrible."
Cons: "Seats for its along way"
Cons: "Entertainment on the Boeing 777 suffered from access problems"
Pros: "Crew was very accommodating"
Pros: "Looks that it will depart on time"
Cons: "Middle seat"
Pros: "Legroom was great Staff were great Bathrooms were very clean and cleaned often in the flight"
Pros: "The service was excellent & food satisfying."
Cons: "The liquor variety could be better."
Pros: "In-flight crew was excellent."
Pros: "The food and flight staff were good"
Cons: "I get the safety thing with the window blinds but wish if it was 40 degrees outside they would let you close them until the plane takes off"
Pros: "Our flight attendants were all amazing, but especially Joanna!! She was outstanding and went above and beyond to assist us in every way possible!!"
Pros: "The crew were nice and cautious"
Pros: "I was already travelling 5000km so I didn't notice anything"
Cons: "Turbulences ... but it's ok."
Cons: "Food and service and crew"
Pros: "Qatar has the best crews. The 777-300 is the most comfortable aircraft I've ever flown on, and I'm always in the cheap seats. Plenty of food."
Cons: "Some of the food dishes weren't appealing to me. But I get that trying to please everyone with everything on diverse international flights is impossible."
Pros: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Cons: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Pros: "Incredibly attentive service"
Cons: "Internet service didn’t work. Also waiting for can refund because of unannounced 12 hour delay on the outbound flight."
Pros: "Flight Attendants were really helpful especially when one of my child had a nose bleed, we had at least 3 attendants, tending to our needs when that happened and they did not leave until the situation was resolved."
Pros: "The Crew The food"
Cons: "Transiting. Made to stay in the airport for over 8hours after a 9hr 35mins flight. I was not happy about it. I hope that, on the return journey, when transiting time would be over 10hours, i would be lodged in a hotel. Thank you."
Pros: "Boarding and crew were excellent."
Cons: "Lack of information about the flight delay of 4hr 45 min apart from expected take off time."
Pros: "Every aspect of flight was wonderful, though I’m sure that fly"
Cons: "this time food was not that good which when traveled before."
Cons: "Horrible customer service."
Pros: "Arrival and departure is on time treatment is excellent very courteous For all category of passenger"
Cons: "South Indian food may. Made available"
Cons: "Since I was sitting in the row starting a new section in the plane (row 26?), crew members walked in front of me throughout the whole flight. Sometimes if my legs were extended, they were stepping over me, so it just got annoying."
Pros: "it was nice on the plane the guests were professional"
Cons: "before boarding the officials lacked professionalism"
Pros: "Qatar has an amazing service. The staff is impecable, the food is great, they take care of each detail. Business class is superb. They make the bed, give you a complimentary pitada and moisture lotion. Can't be better than that."
Pros: "Boarding was good and the flight was on time"
Cons: "The food is lowering in quality as time passes. It's very disappointing to see one of Qatar Airways advantages lowering in quality."
Pros: "Nothing at all"
Pros: "Great service and food"
Pros: "Every thing"
Pros: "Excellent service and in time flights."
Cons: "Food was below average Could have been better for elderly people.. Boarding: No wheel chair assist. asked for 2 wheel chair assist - for myself and my spouse..but got for only one.had to wait till last min at boarding where tickets where issued as no one was available..hurried in last min to security gate."
Pros: "Enjoyed the personal attention and charming personality of the flight crew!"
Cons: "Can't think of any!"
More meals in flight - one meal is not enough for an 8hr flight
Upon purchasing the ticket, it stated that, checked bags would be $30 each, so I expected to pay only $30 for my second bag, being as my first checked bag came with the price of the ticket….instead, I was charged $75 for my second bag and not $30, like the price I saw… :-( very disappointing.. I was tricked.,.
Pros: "Feel like reacist Company"
Cons: "I didnt like the treatment of the crew."
Pros: "La ponctualité."
Cons: "Variété des boissons proposées."
Pros: "Crew are the best!"
Pros: "More leg room"
Pros: "Cops is always a good reason to flight"
Cons: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Cons: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Cons: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
Cons: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Cons: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Cons: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Pros: "The crew was very friendly."
Cons: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Cons: "More options for gluten free food. Always get the same dish"
Pros: "Crew was solicitous."
Cons: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Cons: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Pros: "In flight entertainment was great"
Cons: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Pros: "Tight seat, was moved out of exit row because of my age"
Cons: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Cons: "The flight delayed for 2xhours from Paris to Cincinnati"
Cons: "boarding wasn't good."
Pros: "The crew was efficient and friendly. The plane took off on time and landed on time."
Cons: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Cons: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Pros: "FA kept bumping into my seat waking me up"
Cons: "Return the 777 to 9 across"
Pros: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Cons: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Pros: "Service and crew are great"
Pros: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."
Cons: "No offer of snack with no egg in it."
Pros: "Food was Fantastic, Air France the Best on Air."
Pros: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Cons: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."
Pros: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Pros: "I liked the crew, they were professional and tried their best"
Cons: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."
Pros: "The space and the people"
Pros: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Pros: "The airbus 380 was great and the staff very nice"
Cons: "Too mych bad smells after a few hours"
Pros: "Punctual, not crowded."
Cons: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Pros: "Crew very professional and nice food Boarding process well organized"
Cons: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Pros: "Boarding and punctuality."
Cons: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Pros: "Good on a short flight"
Cons: "Paying for carry on due to weight limit. First time this ever happened!"
Pros: "Great people"
Cons: "It was an hour late"
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Cons: "Food was not good."
Cons: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
Pros: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."
Could not print boarding passes in advance and my purchased aisle seat was"lost". Poor integration of systems with American. I would not do this again.
Check-in at Rome FCO was ridiculous. First, You (Kayak) and AA send emails urging us to check in on line, which was not easy but we succeeded-- only to get a little message at the end saying we still had to go to the check in desk at the airport. THAT line only took 1 hour 40 minutes! The 787 was much more comfortable and than the 777 portable tiger cage seating on the way over.
Check in was very horrible. A lady named Biko ( a supervisor was extremely rude and very mean to passengers. I and a few other passengers almost missed our flight due to lack of professionalism. When I reserved and paid for my ticket, I had requested wheelchair assistance due to severe nerve pain going down my legs from my hips making it very difficult for my to walk. I politely informed the BA agent that was attending to me that I did not check prior to coming to the airport but to verify that my request was active since I used it when I came but to my surprise, Ms Buki said that I was young and did not look like I needed a wheelchair and actually accused me of lying. She also refused to pull up my original ticket as proof when I asked her to as her to. After all said and done, I made my flight just in the nick of time. After going through all this, I arrived Seattle but none of my 4 checked luggages made it. I went back to the airport 24 hrs later and waited for 3 more flights to come in and nothing came in. I have both medical things and lots of sun dried food items that I spent a lot of money on purchasing and preparing/ packaging to meet travel requirements and so on. Now they may all spoil due to this delay. My hand luggage that I was forced to check in at the last minute has my meds too. Please help. I also hope that there will be adequate compensations too. You can contact me at 915-4083336. Tag#s are BA403685, BA403686, BA403687, BA403838
The flight back was good. The flight there was horrible with a 16 hour delay. Loss of 1 day of vacation with Kayak representatives providing almost no assistance or care for resolution of the issues faced. We hoped to make up for the day's loss but neither Kayak nor BA helped. We were told to deal with it or seek refund weeks after booking and prices for other airlines had gone up.
It hung was good about this company and their customer service.
Pros: "The crew were amazing, kind and attentive. My seat 30H had the ultimate leg room ( I am 6' 4") so it was fantastic for me. The food was quite tasty. Really enjoyed the humorous BA video for the safety"
Cons: "Was excellent"
Pros: "Extremely nice crew!"
Cons: "Plane was late departing causing me to miss my connection flight in Dallas and having to pay for a hotel room"
Pros: "Onboard staff were very friendly."
Cons: "Allow more room for taller passenger without extra cost"
Pros: "I liked the crew, they were friendly."
Cons: "The food was not that pleasant. They need to have a variety based on their takeoff location."
Cons: "Entertainment wasn't adequate, not many choices. No ports for charging phones or computers."
Pros: "Everything was wonderful. Staff was courteous, plane was great, food on the flight was exceptional. Compared to Icelandair, this was a dream!"
Cons: "We where delayed for just over an hour"
Pros: "Food extremely ordinary-crew scarce when needed-stuff “sitting” around when they should be removed-standards of “American airlines” r way below others & should not be-BA whom I booked with should find another partner-Still waiting to be impressed by a NA airline"
Cons: "Service, staff, food. Hoping the return flight will be a bit above the norm"
Pros: "British air crews are great"
Cons: "from rome to myc through London. ok fine. but arriving in London gatwick and departing London heathrow? wtf?!? it cost me over $100 to make my "connection". I guess you could say it's my fault for not seeing that but never in my life has anyone sold me a flight with a "connection" that requires changing airports. idk if that's a kayak or BA error but it's completely unexceptable."
Pros: "The boarding process was smooth."
Cons: "The seat in the so-called business class was too narrow even for a very slim person. The middle seat was too awful!"
Pros: "Quick boarding, smooth flight"
Cons: "You had to pay for your drinks and snacks on the plan."
Cons: "Flight was delayed 30 mins to Dublin and flight was delayed 1 hour back to London. No free meals provided"
Pros: "Flight departed on time. Meal was hot and tasty. Friendly crew."
Cons: "My headphone jack was broken so I couldn't hear the movie. Insufficient arm/legroom."
Pros: "Crew on the flight home was extremely friendly! Flights were all on time. Food service and drinks were very good. Great in flight entertainment options"
Cons: "Customer service personnel over the phone was so rude to me. Flight crew on the flight from dfw to lhr wasn’t friendly at all."
Pros: "The crew was sick and one lady kept running to the bathroom?!? The plane was old..."
Pros: "the foods"
Pros: "Good service ...very convenient... reliability..... but please pleaes start using new aircraft’s I have been flying Ba 118 to London for 12 years ..... I need to update your aircraft’s .... when I do Lhr - NYE the aircraft’s are much better.... all my business friends have now shifted to Emirates because of the service and aircraft’s..... I keep flying BA because of the convenience of the direct flight and loyalty I have for the airline..... but we deserve better aircraft’s....."
Cons: "There was no complimentary food offered like other airlines, not even water."
Cons: "First it's delayed by 1 hour. Few hours before the departure, it's delayed by another hour when I was checking the status from home. Then suddenly it's was back to 1 hour delay, which totally screwed up my travel time to the airport."
Pros: "Very little."
Cons: "Awful (typically BA) configuration im Club World on a 787 - cramped, inadequate storage, just lacking essential comfort for a supposed premium class. Food: seriously, I've had better in student cafes. Just stop it BA - its like some kind of prison food. Entertainment: meh. Small selection of new release movies. Crew: with the exception of one - just one from a complement of 15 odd - of the crew, the rest were a surly, inhospitable miserable bunch. If you hate your job don't take it out on customers - especially in a service industry."
Pros: "Flight attendants are very helpful. Food options are better than American Airlines."
Cons: "The seats are narrow, could be wider (please see Cathay Pacific layout - they are the best in the One World Alliance). The amount of storage space at the seat level was limited. Limited lighting available when one wants lights for personal use. Lastly, the person sitting in the window seat has to "step over" the aisle person (is he/she is sleeping) - not a good design."
Pros: "Efficient and convenient"
Cons: "The cleanliness of the plans...my tray table has crusted food stains and the magazines in the seat pocket had gum all over them."
Pros: "There should be free food in the plane. It's a stupid concept. You can increase the prize of the ticket but food and drinks on plane should be free!"
Cons: "The same"
Cons: "Flight connection in Chicago for flight to Austin was missed. Had to stay the night in Chicago instead of getting home to Austin that day."
Pros: "I love the bins by the side of the Airbus, and for an economy seat there was a good amount of leg room."
Pros: "Service was great. The plane was big and confortable."
Pros: "Overall all was excellent. The only is the sear do not have enough leg room. Particularly if the person in front of you put the seat all the way back. Would prefer a flight from Baltimore to Madrid."
Cons: "Seating was to close"
Cons: "First class, great experience thank you kayak . I will use the website again next time"
Pros: "I like that the staff was very kind, accommodating and professional."
Cons: "We arrived over an hour early to bag check for our flight, stood around for 30 minutes while the staff chatted, and then when they finally started checking bags, we were told our flight was already closed. When we said we'd been waiting they called us liars and forced us out of the line. We had to stay in Paris 2 more days."
Pros: "Staff was very nice."
Cons: "I feel it is very cheap of the airline to charge for all food and beverages during the flight. A small snack and complimentary water/soda/juice would have gone a long way."
Cons: "First time this year in economy. Very disappointed that on board service is now charged. I expect to pay for a cup of tea on Ryan air but not in BA. As every one has to pay it means the service is very slow and so the trolley blocks the isle for a long time. A step in the wrong direction."
Pros: "Friendly, efficient crew, entertainment & flight info on monitor."
Cons: "Economy seating. Quite cramped.. I would make sure to book at least Premium Economy in the future."
Pros: "The flight out of cairo to London was ok , but from London to Boston was quiet annoying being seated facing wall reverse side. For 7 hours"
Cons: "I had with my son 2 business class centered seats at last row no22 ,which were the reverse side of the regular flights facing the wall for 7 hours . The chairs were quiet uncomfortable & couldn't be classified as business class . If i knew this earlier I would have changed to another airline or at least sat economy facing the regular direction ."
Pros: "The breakfast served in the route Abuja to Heathrow was very hot and tasty. The hostesses were great. Good service overall"
Pros: "relatively comfortable, and nice caring flight staff"
Cons: "They got really stingy with the meals, used to be much more food and 2 meals on such a long flight..."
Pros: "Able to stretch out with empty seats and don't feel so much like a sardine in a can. When it's full, like the flight from Houston to London, it's misery and I remember why I hate flying. Flight left on time and arrived a little early. Crew were very friendly and professional."
Pros: "packed but acceptable and was timely"
Cons: "passengers werent very considerate but otherwise it ws fine"
Pros: "my vegetarian meals were excellent, very pleasant crew"
Cons: "not a great selection of movies, was hot a lot of the flight"
On the plus side: Short, easy flight with no issues. On the minus side: Coach seats are narrow, uncomfortable, & close-packed. The flight was full, I felt totally sardined and I am NOT a large person. Also, as the flight was taxiing to the runway they played what felt like an endless stream of commercials with the audio broadcast through the plane's speakers. And of course, the one speaker directly over my head was SO FREAKING LOUD I needed to put my fingers in my ears. That volume also applied to virtually every announcement that was made over the course of the flight as well. So yeah - we got there quickly and in one piece, but it was a fairly miserable experience.
Pros: "Great ground and air crew"
Cons: "Lack of communication. Crew was unattentitive and seemed to not know protocol or appear to have things under the control."
Pros: "Where do i start? It’s a short flight to be sure but air canada planes never feel like many Other airlines’ mini planes or puddle jumpers. they seem new, spacious, seat back Entertainemnt, just great. Also, there is no scrimping on Service. How many Delta or united or American flights have i taken on this route only to be told “coffee or water” and sometimes no coffee “the flight is too short”. Nonsense! Granted I was in business, but I had a full hot breakfast served and a full array of beverages offered. It AC can do it, everyone can. The flight attendant was lovely."
Cons: "The flight was too short :)"
Pros: "squeeze me into an earlier flight"
Cons: "Everything good."
Cons: "I was disappointed that for the first time since I have been flying, they did not allow my carry-on with me. It was not that bad though because by the time I got through customs and made it to the baggage carousel the bag was waiting for me."
Pros: "Flight was delayed 6 hours"
Cons: "Getting stuck at the boarding area for 6 hours in normal weather with no particular hazards for flying. Crew was good. They did their job."
Pros: "This time I didn't have to pick up my luggage in Toronto, it was lucky!"
Pros: "Comfortable econom."
Cons: "Too many announcements"
Cons: "The condescending flight attendant at the gate who wouldn't assign me a seat and gave me guilt for not paying for extra leg room or preferred seating when Air Canadas site wasn't working"
Cons: "Gate change but no announcement"
Cons: "Why have automated checkin and then still have to wait in massively long line to drop off your luggage. Do it like Jet Blue or Virgin or any of the other airlines.......you show up, auto check in, bag tags, separate line for smart efficient people to drop off their bags and get on with it. Its just so inefficient and puts a complete damper on the trip......maybe curbside checkin also."
Pros: "Service was on time & staff was friendly and helpful."
Cons: "On the flight back, we had to wait on the airplane for a good hour before we could disembark. But that was due to heavy traffic at the airport and not the fault of the airline."
Pros: "The flight was no cancel because the weather"
Cons: "Waiting too much after landing in LGA"
Cons: "Flight cancelled without ever receiving any notice -- I found out when I was in the security line. Waited 1.5 hours to talk to an agent. On standby for 7 hours. No food vouchers. Air Canada agents gave very little information, didn't care at all that they had cancelled dozens of flights."
Cons: "Over an hour late."
Cons: "Delay was not explained, gate change was not communicated. Poor communication overall."
Pros: "TV entertainment even for a short flight"
Pros: "I've flown air Canada probably 6 times. I've been delays 3 times"
Cons: "- Delayed from take off for over two hours. During this time, pilot and flight attendants shared minimal information with passengers. - At one point, I asked a flight attendant for water because I had a migraine and wanted to take some Advil. He told me he couldn't right now because the pilot wanted everyone in their seats, but he would get it for me as soon as possible. When I followed up 45 minutes later, the same flight attendant apologized and said that it was because he didn't want everyone asking for waters. We were stuck on that plane for over two hours, and you can't get people water? - Gate check was not available, meaning that I had to check my carry-on when there was no more space available (my bag met the carry-on size requirements)."
Pros: "Air Canada was kind enough to give us a hotel voucher."
Cons: "The flight was cancelled and we weren't informed until we arrived at the airport. An email was supposedly sent, but I didn't receive it. We had to fly out the next morning and missed half a day of work. Fortunately, we didn't have anything important scheduled."
Pros: "No issues with the plane or service itself but we were stuck waiting for a replacement plan for a late night flight and departed 4 hours after schedule."
Pros: "The crew was very pleasant and welcoming. The aircraft was very visibly clean, and my seat was comfortable. Most importantly the flight was on time and the boarding process was properly supervised."
Cons: "I'm 65 years of age and have been travelling by air since I was 5. (You know back when airplanes had piston engines and propellers). So the tings I don't like are what you might expect. I don't like that I have to pay extra for a seat with adequate legroom. I don't like being charged for the most basic of Wi-Fi connections. (Delta's and Amtrak's are free). Although this was a very short flight, the passengers could have been offered the option of either cookies or pretzels, instead of everyone being stuck with pretzels."
Pros: "In flight entertainment"
Cons: "The credit was not polite and quite unfriendly."
Pros: "Nice interior. Free movies."
Cons: "Air Canada is always delayed."
Cons: "Mad dash thru Monteal airport to make connection after 30 minute delay. Rep just before customs had a bad scanner and couldn't scan my boarding pass on my phone. Sent me back to find an Air Canada rep in customer service. That rep's scanner worked, and then they had a five minute discussion about it. Had to go back thru passenger scanning. Flight's gate was changed. Finally got to gate, flight was delayed, no updated information. Another 30 minute wait on the tarmac. Flight attendant in business class didn't do a cabin check before take off, man next to me continued phone convo during taxi-to-take-off whilst two gentlemen in front of me had their seats back for take-off. Bad service."
Pros: "Flight was on time.service good ."
Cons: "Flight attended was not great .Too much walking in the terminal."
Pros: "Since it was a very short flight from LGA to Toronto, I had no complaints, The worst part of the experience is dealing with the customs procedure at Toronto Airport before the flight but I guess that was only to be expected"
Pros: "The crew were effective and efficient. We boarded promptly and departed on time. They were polite and friendly."
Pros: "On flight the flight and service was great. They need to work on the onboard section a lot."
Cons: "It was delayed for 2 hours not only they were late they didn't know the gate, I had to stop by the customer service they told me a wrong gate twice they didn't even announce. The most lower customer care I ever experience."
Cons: "No hot drinks (coffee) on flight."
Pros: "Traveling back to the US have Global Emtey or Nexus Like the free movies watched half of movie on the way to acanandr and half on the way back. Thank you"
Cons: "Last time I traveled to Canada I probably used a passport. BUT I never knew that I needed it I thought u could travel with my drivers lisence. Remind travelers to take their passport"
Pros: "Spacious, leg room"
Cons: "Temperature, cold. Needs interior upgrade."
Pros: "It was a short flight and I shared my seating with average weight people. The crew members and the pilots were very informative."
Cons: "During a short flight there is not much to experimented and less to comment."
Pros: "Since we arrived at the airport very early we asked about whether we could change to an earlier flight. The agent was extremely accommodating and confirmed us on an earlier flight with no additional charge. Bravo Air Canada!"
Pros: "The crew was friendly and polite."
Cons: "You really need to make those seats somewhat more comfortable. I'm an average sized person I think, 5'6" and 150 lbs, but I found the seats very hard and generally small. Also, please stop serving those hot pockets as a snack and please top charging for potato chips!"
Pros: "AC is dependable and safe."
Cons: "Our return flight NYC to Victoria was delayed at La Guardia by 1.5 hours which reduced our rating from excellent to good."
Pros: "On time and short! Everything was good"
Pros: "The staff was so kind and outgoing! They made sure the flight went smoothly!"
Cons: "Change of boarding gate at last minute, no food service in rear of plane due to turbulence however front of plane was served"
Cons: "The flight from Montreal to NYC was late by 2 hours:("
Pros: "They took off and landed on time"
Pros: "Like like the fact that we we're bump to fist class. The customer service was great. The flight attended was very nice and pilot."
Cons: "The price was expensive."
Cons: "extreme delays and not a lot of updates"
Pros: "Quick fight-I slept for the whole flight."
Cons: "Delayed for over an hour. Not enough seating be at the terminal."
Pros: "Great short flight"
Cons: "Very poor communication and co-ordination when flight was delayed and then cancelled. Rebooking was only available via the phone, even when at the airport, with a 45 minute hold time. Everyone kept passing the buck to another, and no supervisors were around. Terrible customer service!"
Pros: "No problem"
Cons: "No problem"
Pros: "We set on the runway for over 4 hours."
Pros: "I like that they let us board the flight because we had some issues getting to the airport."
Cons: "There wasn't anything I didn't like."
Pros: "It was comfortable"
Cons: "The wifi wasn't working"
Pros: "Everything fine"
Cons: "No complaints"
Cons: "Delayed flights flight"
Cons: "Flight was delayed"
Cons: "I had a very large man in the middle seat next to me. I was in the window seat. He leaked over into my seat which made it very uncomfortable especially when he fell asleep. I know the airlines can't do anything about this but he should pay for a larger seat."
Pros: "Did not really like it."
Cons: "More communication from the boarding staff. The delays kept increasing. Due to weather, we were delayed 4 hrs. They only decided to accommodate everyone with water and snacks 3 hrs into the delay."
Pros: "Once we got going, everything was great."
Cons: "2 hour delay on the plane due to mechanical issues."
Pros: "We landed in NYC -- although it was first announced as Dulles."
Cons: "This flight was on Canadian Air under the auspices of United. I was not allowed into the United Club lounge despite the fact that I had business class ticket. I was informed that a business class ticket isn't sufficient for using the lounge when flying domestic. It is only good when flying international. They call that customer service. I generally avoid domestic airlines because of the customer service. The flight attendants were not happy to serve you. It's a small flight but they didn't even offer a snack -- you had to ask for it. And then they brought over a small basket with nuts, chips, candy bars, and a muffin. I took a muffin and it stuck to the roof of my mouth -- very poor quality. When I asked for a snack the flight attendant replied cocktail or soft drink never saying whether or not a snack was available.. She said this a couple of times before I could repeat that I wanted a snack to which she replied you want something to drink with that. I've been on many short flights in Asia and they will deliver a full meal and you don't have to ask for it. There was no entertainment but United did send an email explaining how I could purchase entertainment to play on my own device."
Cons: "We were forced to use another airline and we landed in NYC about 5 hours later."
Pros: "Nothing. I didn't take the flight."
Cons: "They didn't get me to New York. Our original aircraft was stolen to use for another flight. So we needed to wait for another plane that wasn't due until 90 minutes after our scheduled departure. This second plane had maintainence issues. After 4 hours waiting I got on a Delta flight."
Cons: "The flight was slightly delayed on departure and arrival."
Cons: "Old plane----moldy and smelly."
Pros: "flight was fast"
Cons: "No media in-seat is frustrating."
Pros: "I got upgraded to first class and I was pleasantly surprised by the excellent service. Flight was on time. Crew was very nice. Food was great too."
Cons: "You better get rid of basic economy."
Pros: "My legs were very uncomfortable to sit"
Cons: "seats were too close"
Pros: "I enjoyed the comfortable seating"
Cons: "I prefer an entertainment console and monitor in the seat in front of me."
Cons: "Very scary flight"
Pros: "Luggage storage was large"
Cons: "Metal rails of seat in front and couldnt fit carryon below seat in front, bcharge for entertainment"
Cons: "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"
Pros: "The crews were accommodated"
Cons: "The flight was delayed on so many occasions."
Pros: "Seat was ok in stiffness and padding"
Cons: "Don't like sitting with my knees propped on the seat in front of me when I'm only 6' tall. feel like you could give a touch of extra legroom for times like when you want something out of your bag crammed below the seat and you have to jar your neck sideways to reach it and try not to be in your neighbors lap while doing it."
Pros: "Everything went smoothly"
Cons: "Good options are terrible"
Pros: "Excellent and content flight."
Cons: "No complaints"
Cons: "it was disgusting service. We never got to make it out to Denver. Our flights kept getting canceled even though we didn't buy tickets to be on stand by. Never flying with this company ever again!!!!!"
Cons: "I have pictures and video of how dirty the plane was from the air vent all the way to the floor so disgusting do you guys ever clean the planes"
Pros: "Flight attendants were helpful, courteous, and welcoming."
Cons: "My seat didn't recline"
Cons: "Flight was delayed a few times , learned once i got to the airport flight was delayed .. and delayed 2 more times while on the plane .... They didnt know which way the bags were located ...(baggage claim or at the door way of exit of the plane )"
Pros: "Nice comfortable seating. Fell straight to sleep"
Pros: "They let people get on with oversize bags when sequence 4&5 get on there's no room left"
Pros: "Pretzels is not enough I pay a lot to travel"
Pros: "The seats were much more comfortable than the regional jet and I was able to get some rest."
Cons: "There was no gate agent until about 6 minutes before the flight was scheduled to take off and when got there they were rude to customers and dismissive."
Pros: "The comfy seats"
Cons: "The fact that I had to pay to watch tv. Maybe people should have to pay for movies, but not for watching tv. Flights and till we takeoff can take a while. It would be nice to have some free entertainment. The plane was very hot when we were boarding."
Pros: "Comfortable seats and lots of leg room. I was not crowded at all. It was so nice to not feel cramped and to have plenty of room around me. It was one of the most comfortable flights I have experienced in years!"
Pros: "United spokesperson was able to get me on another flight out of O'hare. She was awesome."
Cons: "Nobody at the gate was helpful. They just kept saying check the board."
Pros: "The crew was friendly"
Cons: "I spent 4 hours waiting for a connecting flight the scheduled wait was 45 min"
Cons: "Everything! Even worse than my previous flight. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."
Cons: "The only snack available was a mix that had dairy. Other airlines, like JetBlue not only have a selection from which to choose, but at least one option is vegan."
Cons: "My flight from NY to Houston was delayed, then my flight from Houston to Austin was delayed, then was cancelled without any communication, leaving everyone on the flight stranded at the airport at 1.30am when we were supposed to leave at 8pm."
Cons: "Some inspector idiot decided that the exterior cover stickers weren't "up to code" literally half an hour before my flight, delaying us 2 hours. I got onto a different flight at the last second, then the same thing happened to that plane. Brilliant on their parts. I almost lost a job interview thanks to your people."
Cons: "There was confusion on where to go check luggage and what duty free items could be carried on board."
Cons: "Old plane. An almost two hour delay taking off once we had boarded the plane. Terrible in flight entertainment options. 30 minutes straight of turbulence just before and while landing."