Everything is very OK and very happy with BA and will fly again and again with the airline
London airport it very large, we had to take the train from our terminal to the main hub, then pass the security all over, and take the train to a different terminal.
Staff were good and seating was good. I didn’t like the food that much
Pros: "Everything was amazing"
Cons: "Nice travel experience"
Pros: "The crew was fabulous. Very helpful and upbeat!"
Cons: "The food wasn’t very good."
Cons: "Everything is fine"
Pros: "Seats were comfortable and plane was clean"
Cons: "Provide a hot drink and Small snavk"
Cons: "Cuisine wasn't much in quality and the problem was exacerbated by industrial strike of BA Catering Services company in Lagos on the day in question. I experienced reduced quality, and I did not get value for what I payed for."
Pros: "the crew was attentive."
Cons: "the seats are extremely crammed, the boarding process was so disorganized people were yelling at the staff...anyone they could find to vent. boarding passes had to be re-scanned, people had to be removed-assigned seats and no explanation was given"
Pros: "Crew cheerful"
Cons: "Beyond their control. Flight delayed 50 mins"
Cons: "Very delayed - both on takeoff and on landing"
Pros: "Yes they were so amazing"
Cons: "Boarding procedures need to be improved upon"
Cons: "The flight was 45 minutes late leaving. My connection in Madrid was closing when I arrived. My luggage was not transferred due to this. I almost missed my plane. I am still waiting on my luggage to come to me. I only left Madrid yesterday so hopefully I will get my suitcase today"
Pros: "the flight was on time"
Cons: "old plane with bad customer service"
Pros: "Flight crew was amazing. Food was good and there was plenty to make the time go by faster."
Pros: "Good organisation and timing"
Cons: "Seat not too comfotable . Services could be better"
Pros: "Absolutely nothing."
Cons: "Lack of punctuality (90 minutes late, due to “late arrival of inbound aircraft” as per usua). Ever decreasing seat pitch so absolutely abysmal lack of comfort. Dismal snacks and drinks for purchase. Bus service at LHR rather than jetty."
Pros: "Cancel month ago, NO money back !!! No good company"
Cons: "Cancel month ago, NO money back ! No good company."
Cons: "I missed my connection because of the late arrival"
Pros: "Flight was smooth"
Cons: "I upgraded to business class and the seat felt like a cage. The flight attendants were much more interested in talking to each other than helping a paying customer. Terrible customer service with bitchy attitudes from a bunch of men."
Cons: "Cancelled flight and horrible customer service!"
Pros: "Very special kind flight attendant went out of her way to help us catch our connecting flight."
Pros: "This was a very full flight and the crew were exceptionally patient with everyone. Much appreciated."
Pros: "the cabin crew was great"
Pros: "Boarding, crew and meals were good. Bedding was very nice."
Cons: "Cabin was a tad warm and biz seat was broken. Flight crew was sympathetic."
Pros: "Upgrade to premium economy on lagos - London"
Cons: "Almost missed my flight. They had no confirmation of the booking even though it had been done a month earlier. Called the customer service and they kept directing me to go figure things out with the airport staff. It was a very frustrating experience. Took almost 4 hrs to confirm that the flight had been paid for."
Pros: "Friendly and helpful crew"
Cons: "My wife and I having to sit in separate seats when there were seats available next to each other. Being charged excess baggage when one suitcase was weigh under weight"
Cons: "Old aircraft, mediocre entertainment display, food was sub par compared to previous flights"
Pros: "The crew was very attentive, serving food, drinks and water very often"
Cons: "BA made me place my laptop and Ipad in the checked bag, preventing me from working on my computer for the next 20+ hours until my final destinations. Ridiculous policy! Very rude immigration and security people at Riyadh, I realize this is not BA's fault, but it was very annoying. Second level search of my carry-on bags at the gate very invasive procedure."
Pros: "That we landed safely."
Cons: "Seats were cramped and both the aircraft and service on the London to Lagos routes were mediocre. Service on the U.S. legs was definitely better than that on the Europe to Africa route."
Pros: "Were very nice and accomodating"
Cons: "Entertainment only worked sporadiaclly, crew tried toreaet it numerous times"
Pros: "When I was unwell the flight attendants were very helpful and kind"
Cons: "The food was served twice on the flight, but was almost the same kind of menu."
Pros: "The service was great"
Pros: "The update"
Cons: "Paid extra for seats that I did not get"
Cons: "Our gate was not announced until 20 minutes before boarding. It was a little bit frustrating not knowing where to go, and then rushing to get there only to find out that boarding did not start on time."
Pros: "Getting home"
Cons: "Extremely cold on board ,, no control of a.c. After boarding we got a breakfast bar and a drink. Nothing more till morning, then the breakfast was horrible."
Cons: "Huge disappointment - food was inedible and on our connection we had to pay even for water. Huge drop in service and I've flown BA for years."
Pros: "I loved everything about the trip. From the aircraft to the crew. Jaime (flight attendant) became like a friend on that trip. I will use British Airways for every flight to Europe going forward."
Pros: "Liked the entertainment & crew."
Cons: "The airport crew were not too friendly, and boarding was stressful"
Pros: "Comfortable flight. Loved the free movies!"
Cons: "We races to get to the plane from connecting flight that was late getting in. Then we sat on the plane 2+ hours duew to tire needing replaced, then the air was not working so it was terribly hot and stuffy, then the movie system was not working. Wish we could have gotten off plane during delay. Long flight to begin with, sitting for 2 extra hours was not fun. With all that being said, I am glad they took care of the issues and that our safety was first. Once we got in the air, a very good flight!"
Pros: "Crew was wonderful good customer service"
Cons: "Boarding was terrible, entertainment services on flight was poor, poor movies selection, tv consoles terrible"
Pros: "Good Service and acceptable food quality."
Cons: "Cramped economy seats w/AV box crowded foot space!"
This flight was delayed by 2 hours, which made our next transfer nerve racking.
Our biggest issue was the disorganized state of the Montreal airport. Disembarking from the flight from Boston, we went through a labyrinth to finally emerge in the international section of the airport. There we found the terminal highly congested and no information at what gate we would find our connecting flight to Casablanca. We had asked whoever looked official three times before someone knew. When we finally reached the gate at the end of the international section, we found an electronic board listing the gates of the departing flights—at the end of the terminal. This board is what we needed when we emerged into the international terminal. I'm amazed that the airport overlooked this simple need. Also, the airport was very noisy—one needs noise-reducing headphones to destress while waiting for the connecting flight.
Good welcome at the registration desk, departure On time, pleasant flight
Pros: "The aircraft"
Cons: "Baggage handling"
Cons: "Food had little taste. Movies were not that current and selection was sparse"
Pros: "Seats in Dreamliner have a small pitch. The plane itself is awesome, crew is ok, food’s traditionally horrible."
Cons: "Pretty much everything"
Pros: "gate crew had our small luggages checked-in even if there were tons of space available, flight crew chatted noisily hald the duraltion of the flight, video entertainment either kept crashing or playing the wrong episode, toilet had no water"
Cons: "overall service"
Pros: "Nice seats fast boarding"
Cons: "Snack can be more richer"
Pros: "Good entertainment options"
Cons: "Sat near the back. Air Canada has installed new seating on this route that is absurdly close together, with truly the most inhospitable seat shape and unforgiving cushions. For a 5 hour flight, it was awful. My back hurts."
Pros: "Flying with Lufthansa as usual was another great experience! The staff at Pearson was helpful. The crew was awesome. Overall happy. But NOT with Kayak."
Cons: "The booking with Kayak was a disappointment! After booking, kayak informed me that I will receive confirmation from LH. I did. There it said 1 piece of luggage is free. However, at the airport I was told that bc I booked with Kayak there are other regulations. The LH receipt where it said FREE didn't count. I paid 60$ per luggage per person. I was mislead!"
Cons: "In a flight that is only 1:45, to have an incoming flight delayed by 1:45 for non-mechanical issues can create a lot of havoc. On the turnaround, we boarded and arrived very late. We missed our connection to Sydney and had to wait 24 hours for the next flight out."
Cons: "Lack of communication. Crew was unattentitive and seemed to not know protocol or appear to have things under the control."
Pros: "We were given a $10 meal voucher in Toronto for the 2hr delay, nothing was done for us in windsor after waiting close to 5 hours."
Cons: "Flight was delayed from Windsor to Toronto for hours the. Again from Toronto to San José."
Cons: "waited at the airport when landed for 2 hours"
Pros: "Air Canada crew is always courteous"
Cons: "I have taken this same flight once a year for the last three years and it is always late to depart from NRT to YVR making the costumes and immigration process a hurried hassle for this of us with connecting flights. YVR crew got me and another couple to our next flight on time, but it has already boarded."
Cons: "Air Canada knew we were going to miss our connection, as the flight was delayed over and over, yet the staff on the ground insisted all connections would be made, there had been no missed connections all day. As soon as we got to Montreal, we were told due to ice in Montreal Air Canada had been cancelling flights and many connections couldn't be made all day. By that time it was too late to call Vancouver and set up alternative plans for the following day, which is when we would finally leave Montreal."
Cons: "Sat on tarmac for over an hour prior to takeoff due to "refuelling difficulties - plane fault. No coffee on a 6 am flight!!! No offer of water, snack whilst waiting on plane."
Cons: "Late arriving because of out delay from the original flight and missedvout on our hotel booking"
Cons: "The flight was delayed an hour and a half."
Pros: "Service was on time & staff was friendly and helpful."
Cons: "On the flight back, we had to wait on the airplane for a good hour before we could disembark. But that was due to heavy traffic at the airport and not the fault of the airline."
Pros: "Everything was great...but there was a medical issue on board and it would be good to hear that the guy who got 'ill' is ok and that it was nothing serious that anyone else could have contracted from him. Paramedics boarded the plane when we landed, I assume it's nothing serious but would be nice to hear from air Canada to confirm. Other than this unfortunate event ... everything was great starting with the staff at the ticket counter."
Cons: "Over an hour delay boarding."
Pros: "Quick fast and no bother"
Cons: "Nothing at all."
Pros: "I got home, it was delayed but not badly"
Cons: "Frankly my butt was killing me 40 minutes into the flight due to the seat ... if the flight had been much longer I would have lost it"
Pros: "Food need to improve it's no taste and stank of meat"
Pros: "Small plane but very comfortable. This flight as well as the other 3 we were on were on time with a professional staff. 5 Stars for this Air Canada!"
Pros: "they food I did purchase was pretty good."
Cons: "no snack at all, was all food for purchase. The inflight entertainment was nothing if you didn't have their Air Canada App."
Pros: "The crew was nice and understanding"
Cons: "I was stuck up against the back galley with no armrest on the aisle but that was only the beginning when the guy in front reclined his seat the seat back it was dangerously close to my head. In the event of turbulence it would have been easy to sustain a massive blow to the head from the seat in front of me during a whiplash type motion. The person that approved this seating arrangement should be terminated."
Pros: "Everything went smooth no hitches at all people very nice"
Cons: "Not much"
Pros: "seat beverage flight service time"
Cons: "Not noisy kids control It can not rest during the flight"
Pros: "It got us where we needed to go safely."
Cons: "No entertainment, understaffed (garbage from meal sat on tray tables for longer than any flight I've flown), uncomfortable seats."
Cons: "Small plane. Poor service. rough landing"
Pros: "We needed a wheel chair assistance. From Toronto to the gate, it was very good."
Cons: "Much delay before take off without real announcement to that effect. Unbearably heat once we got on board and waiting to take off- afraid of fainting."
Cons: "There was a technical problem and Air Canada kept us inside for 1h and 30m! Horrible! Also when the service came to my row there was not much food option to choose from"
Pros: "A couple of flight attendants were really really nice. I am diabetic and ran into a bit of a problem, one was so sweet and caring about it and helped me out. I really felt safe with her."
Cons: "Regarding the same diabetic issue, another flight attendant could have cared less that I was in a bit of trouble. I needed to lay down in the flight attendant seats due to my issue and i heard two of the girls complaining about it."
Pros: "Boarding was on time and orderly."
Cons: "We requested for seat in the front and nothing was available. We were placed at the back of the plane one to the last row. There was many open seat in the front?????? Either inefficient or malicious. Our over head compartment was full with flight equipment and supply."
Pros: "Like like the fact that we we're bump to fist class. The customer service was great. The flight attended was very nice and pilot."
Cons: "The price was expensive."
Pros: "Nothing to like about this airline. Horrible people especially in toronto, really unhelpful, extremely rude."
Cons: "Air line decided they didn't want me to take my connecting flight. Removed my luggage without consulting with me. Offered me a disgusting hotel. Forced me to pay out of pocket for food, taxis, transfers and my own hotel choice. Staff were so rude. No explanation to why they removed my bags. I made it in plenty of time for my connecting flight but airline had just decided. No staff member was interested in answering my questions or helping. They all just wanted to sod off home. they just didn't care."
Pros: "Efficient process gate to gate. Comfortable seat."
Cons: "Flight attendant ran down the aisle repeating "fasten seatbelts" pretty loudly because we were entering totally mild turbulence. She went seat by seat ensuring that passenger's feet were completely free, i.e. if your purse strap was laying over your toes she made you move it."
Cons: "Long wait in the narrow terminals - no seats, hot"
Pros: "The flight itself was fine- comfortable with nice amenities and a professional staff."
Cons: "My first flight was late then cancelled, then replaced by another. That one was late too and made me miss my connecting flight. I had to spend the night stuck in the Toronto airport with nowhere to safely sleep and my late arrival meant the entire first day of my long planned vacation was ruined. I was supposed to get to my destination around 10 in the morning, instead I arrived around one in the morning the next day. All I got from Air Canada for this trouble was a $10 meal voucher for airport restaurants that cost $25 and were closed during my stay."
Cons: "The flight from Toronto to Washington DC was delayed for more than 3 hours and there was not even a drink offered for the inconvenience."
Pros: "They boarded anyone carrying a musical instrument early."
Cons: "No snack; not even peanuts!"
Pros: "That this flight had entertain system that was on broad. Did not have to down load or use your horrible app."
Cons: "You should provide food or snacks for flights over 2hours with no charge. We were only offered a drink. Some people do not carry credit cards to purchase items."
Cons: "Boarding area was a nightmare - hot , miles and miles of walking to get there, and crowded. The system for check-in is the stupidest i have ever seen - we were asked to scan passports and boarding passes then stand in a crowded area to wait for names to come up on an electronic board that could only be read from the front of the room. Who thought of that????"
Pros: "Dreamliner was airy and pleasant. Large screens. Electric outlets"
Cons: "Need more E books and audio podcasts."
Pros: "Efficient, vigilant and helpful crew"
This flight was rather rough because of weather conditions! But the flight got us to Tulsa safely!
Pros: "business class seats at the time of the sleep was very uneven and uncomfortable, foods and coffees were cold."
Cons: "Everythings ........"
Pros: "Not much to like here."
Cons: "Old, uncomfortable 747, operated by Lufthansa. Left an hour late. Wasn't able to sleep much."
Cons: "People shoving huge bags under the seats kept hitting my feet at my seat."
Pros: "Not mu h"
Cons: "Sardine packed"
Pros: "The take off and landing was smooth not alot of bumps"
Cons: "O'Hare airport is too much of a confusing adventure. You get off the plane and you have to find the certain gate you need then proceed to the lower level which is a long,long,long walk then trying to figure out where your luggage is, but if you have the app of whatever plane you are using it is much easier. Does everyone know about this? I didn't."
Pros: "Boarding was easy. Left on time. Food was better than usual."
Cons: "Audio options were v poor. Not enough leg room even for a small person like me. Stewardesses were too rushed and not v pleasant."
Cons: "Flight delayed over 2 hours & little done to compensate travelers. No in-seat entertainment on a 2.5+ hour flight. I expect this from a budget airline, not United."
Pros: "I really like how your flights are inexpensive compared to others when trying to purchase a last minute ticket."
Cons: "The last two times I traveled ( I flew with United Airlines ) and both times my flights were delayed. The first time it was delayed by 4 hours and made me miss an appointment. The second time it was delayed by over 13 hours. It was nice that United had put me in a hotel room for the night, but again it took away from time in which I needed to be somewhere else."
Pros: "The view of the sun set"
Pros: "A FUN HAPPY TIME AS THE CHAPS WHO SAT EITHER SIDE OF ME WERE CHATTY AND HUMOROUS - THEY WERE HAPPY THAT COLUMBUS DAY WAS TO BE CELEBRATED THIS PAST MONDAY AND WHEN I TOLD THEM I WAS TO CELEBRATE CANADIAN THANKSGIVING WITH MY SON AND HIS AMERICAN WIFE AND THEIR 2 CHILDREN - WELL LET'S JUST SAY THE 3 HOURS OF THE FLIGHT FLEW BY. SMILE"
Pros: "Nothing about this flight was good other than it arrived without falling from the sky into the Pacific Ocean. I was on the back row miserable, worst seat ever. An hour late loading. The airport crew at Kona was really good. Kona airport needs to upgrade their chairs in waiting areas they hard picnic benches. Flight crew talked all night kept people up in the back. Absolutely no ability to sleep. Worst chair and comfort ever. Barley made connection to Las Vegas."
Cons: "Take my advice skip the red eye flights and pay more money for something that lands and leaves at a reasonable hour. We had to wait an hour longer at the airport because they didn't have their crews available."
Pros: "First rate service"
Pros: "What you would think of a typical flight. Nothing special happened, just loaded up and flew."
Pros: "New nicer attitude from crew"
Cons: "Small seats"
Pros: "Access to in flight entertainment."
Cons: "Air vent pressure was lacking Cramped quarters but it is expected in economy."
Cons: "Again flights never left on time."
Pros: "Didn't make it to Denver"
Cons: "My flight ended up being canceled due to weather which was understandable. I explained to the attendant at the counter that I had to get to Denver because I had my brother who is a minor meeting me at the airport in Denver and I did not want him alone by himself in a place he'd never been. when trying to reschedule my flight at the counter the attendant was rude and told me I had to call united myself to reschedule my flight. I was on the phone with them for over 45 minutes just to be told there was nothing they could do to help me. They said they had one flight leaving the next morning to denver but it was completely full. Which defeated the purpose because I was going to have to fly back home the following Sunday. So I stuck around and tryed to find a flight to Denver and I over heard the couter attendant book another customer to Denver for that evening when I was told I had to call united myself and pretty much was told I could not be helped. I ended up having to pay another airline 538 dollars to fly my brother to Tulsa instead so he wouldn't be stranded in Denver because I wouldn't get there till the following day. I'm very disappointed in united and there lack of customer service. I especially don't like being told I can't be helped when the attendant at the ticket counter clearly helped someone else. I am so disappointed in my experience with united and will never fly with them again."
Cons: "Two people were assigned the same seat"
Cons: "I didn't like watching the news and seeing you drag a man off the plane to accommodate your employees. That was heartless."
Pros: "Crew was friendly. Everyone tried to make things go smoothly."
Cons: "There was a 2 hour delay."
Pros: "Was a bigger plane. More space to move around and fit luggage. Served refreshments! All my flights with United were on time!"
Pros: "A typical flight."
Cons: "They charge me to much for my second baggage($70)"
Pros: "Same as above"
Cons: "Same as above"
Cons: "Missed the connection"
Cons: "The landing was horrible. A lot of passengers were upset."
Pros: "This was a good group to fly with and Anne was outstanding!"
Pros: "Flight attendants, comfort and attention to detail were all good."
Cons: "Nothing comes to mind"
Pros: "Having a ride from the east coast to the west coast."
Cons: "Going west to Chicago - no attendant personnel ready to fly out of Chicago. Flight delay. Chicago to SFO - inflight toilet equipment failure resulting in a 3 hr delay. How long does it take to check the toilet while the plane is on the ground?"
Pros: "1st class experience was great."
Cons: "Time between load and take off"
Cons: "My flight was canceled and I was never notified. I never got a text or an email. I was also allowed to board the wrong flight, and sat there until another customer boarded with the same seat assignment. If that hadn't happened, I would've flown all the way to Oklahoma on the wrong flight, with no luggage. Not to mention, it's probably a lapse in security. That's how I learned that my flight was canceled.The United phone line was not helpful. Then, I stood in line FOREVER. After 2 hours of standing in line, they set up a dedicated line, and all of a sudden it was helpful. I'm never not flying southwest again. I'm praying my luggage makes it to where I'm going. AND no wifi on either flight. That really sucks."
Pros: "All went very smoothly"
Pros: "I liked the staff and comfort the most"
Cons: "I mean is not anybodys fault but its lame that now everything has to be paid, from entertainment to food and all of that!"
Pros: "Being extremely punctual."
Cons: "They would not let me take my flight because I missed the first leg. So the flights that I paid for I was not able to use. I had to spend an additional $320 to buy a new ticket."
Pros: "Staff, pillow, blanket, boarding ease"
Cons: "The flight was delayed by over 4 hours, there was no clarity on what was going on. They made us change aircrafts, the ground staff was mean at best. In spite of the 4 hour wait they didn't even bother serving food or made any announcement to handle passenger anxiety and concerns. Delays are sometimes unavoidable and I have had experiences in the past but none that was handled this unprofessionally"
Pros: "On time and great crew."
Cons: "Boarding group"
Cons: "The crew sprayd some air freshener that didn't work. My husband was forced to clean up the mess with anti bacterial wipes. Totally in sanitary. They should have either moved us to different seats when we asked or, at the very least, moved us temperarily while they fully cleaned the seat."
Pros: "Ease of travel, friendly crew and snack on flight."
Cons: "Bumpy from weather, just thankful we made it safely."
Pros: "It was good mostly. I really didn't have a bad experience overall it was pretty good."
Cons: "The only negative thing about the trip back to Tulsa was when I was waiting in Chicago for my flight back home. I went to the lady at the front to see how much longer I had before boarding so I could figure out it I had enough time to get tea. When I asked her she signed really loudly and said five minutes. When I turned around, I looked over my shoulder and she was rolling her eyes at the guy next to her. I get that she probably has to do that a lot, but I spent money to use United and she shouldn't have responded a rude attitude or rolled her eyes. She has a job to do like everyone else."
Pros: "The time it took to get there"
Cons: "One of the crew members was very rude with an attitude the guys that sat next to us where loud and annoying"
Cons: "Crew member disrespectful, didn't even get a drink even tough I was ad the middle of the plane."
Cons: "Flight was delayed three hours due to mechanical problems, sat on aircraft to long before decision was made to change aircraft,multiple changes in gate which lead to long walks across airport. Should get some sort of refund for a lot of frustration and waiting"
Pros: "The inflight snack was a waffle of sorts, very delicious. Boarding was fast and simple"
Cons: "Didn't realize I couldn't bring a rolling carry on, most of the flight had to check their bag at the gate. The steward was weird, he kept hitting on the guy in front of me, which isn't a big deal except he came by frequently and only serviced that one passenger."
Pros: "Loved the roomier seats and leg room."
Cons: "Would've been better without the bag fees. Only tried them because Southwest was full but overall a great experience"
Pros: "No one sat next to me on the airplane. It was a smaller airplane so i appreciated that with my long legs."
Cons: "My flight was delayed several times which set me behind, but was good because of my first flight being delayed as well."