That part of my trip was pleasant. Thank you
Smoothest landing I've ever had! Delta flights are usually quality.
Pros: "The stewardess working first class was very rude to my son. Her negative attitude set the tone for the entire flight and ruined our experience."
Pros: "Cleanliness. Safety. Friendly."
Pros: "The flight attendant (age gentleman) with the quite sense of humor, and converse with a measure of ease. A role model for others, a nice aptitude than one can learn from."
Cons: "Just keep up the good work and always work towards self development. Treat others the way you would like to be treated, with respect."
Pros: "Great airline. Crew was great. Comfort was good. Arrived on time"
Cons: "Well the days of reclining seats are over."
Pros: "Crew was great"
Cons: "All was great"
Cons: "Smooth flight, great crew."
Pros: "The views on this flight are good. The crew was just ok and they should explain where the restroom is."
Cons: "The flight is relatively short so they do not offer a beverage service. However if I fly the same route on Alaska they do."
Pros: "The crew was amazing! They were helpful and professional. Made the flight wonderful. Our stewardess, Brenda Joyce, has great energy. My daughters and I were taking a trip to honor my husband who recently passed and she was phenomenal at keeping our spirits up."
Cons: "Better snacks."
Pros: "Crew could have been better."
Cons: "We sat for an hour on the tarmac with the plane at about 80-85 degrees and everyone sweating. Once we took off the flight attendants kept turning the cabin lights on and off and serving dinner (on an overnight flight is that really necessary?!) and waking us up. Also plane was old and uncomfortable."
Pros: "Crew was very professional. Seat uncomfortable. No entertainment. did get water or coffee."
Cons: "Even the comfort seats are crammed together too close. One can barely move. Dreadful"
Pros: "Sat in the Key West airport for five hours because of delays. Somehow the other airlines managed to get their people on and off the island. Although they say they can’t land in a 25 mph crosswind we were watching the weather. It mostly stayed below 20 mph for hours before departure"
Pros: "No food or entertainment on a short hop of ~ 150 miles by air; I would have preferred to rate “N/A” but this wasn’t an option."
Pros: "Comfy seats, quick service."
Cons: "If you are in Zone 3 or 4 you pretty much have to check in your bag back there is no more room. Which I don’t understand and is highly incovienent."
Pros: "Ease of boarding and deboarding"
Cons: "The flight was delayed (naturally) so the crew was rushed and inattentive. No pre-flight beverages in first class, and then no follow up service once aloft unless you asked. Makes me wonder why I’m paying extra for mediocre service."
Cons: "Ac not working properly. Hot."
Pros: "Courteous flight attendants"
Pros: "Me atendieron muy bien , tuve un excelente viaje"
Cons: "Loud annoying flight attendants. On the plane, off the plane. Terrible delays"
Pros: "The plane was on time, the crew was friendly, no delays, landing was fine. In fact we actually made it a little before the time that we were scheduled. Since the flight was so short, I did not have any food."
Cons: "The seats were a little small."
Pros: "Flight attendant Gillian Awesome. Crew was fun and made my kids first flight great."
Pros: "Great flight attendant great people"
Pros: "We finally got home"
Pros: "On time great baggage retrieval"
Cons: "VERY bumpy ride- scary"
Pros: "Everything about it was excellent, which is saying a lot for a guy who travels a lot."
Cons: "I realize that a flight attendant is there ultimately for safety reasons, but one of the three was particularly brusque in her interaction."
Pros: "The overall flight was good."
Pros: "Boarding went smoothly. No delays were encountered. Everyone behaved themselves.no"
Cons: "Only problem was I couldn't get connected to the wi-GI."
Pros: "On time"
Pros: "It was on time."
Cons: "The plane was dirty and there was a lot of trash around my seat."
Cons: "Boarding wasn't very prompt, but went smoothly once it began."
Pros: "Getting to ATL"
Cons: "We boarded, they closed the door, told us to turn our phones off, acted like we were leaving, then informed us we had an hour delay. The flight attendants remarked that they couldn't hold us hostage and could get off if we want. The whole thing wasn't done properly."
Pros: "I'm always happy when I get a Delta flight that has the in flight entertainment. Good selection of tv shows, movies and music. Makes the time go by fast"
Cons: "Can't really think of anything I don't like the"
Pros: "Friendly staff."
Cons: "Cabin air was very warm. Individual A/C fan was very slow. With it being a night flight, I was unable to read since my overhead light was not working."
Cons: "We had over 2 hours layover in Atlanta. After eating lunch at getting to gate B1 and waiting a while, I got an alert from the Delta app on my phone that said that the flight was now loading at A30. This was incorrect information that had several people upset. This was my first flight to use the Delta app to track my baggage. It was never updated to let me know where it was until after I landed in BHM. The app indicated that my bag was on another flight"
Cons: "Individual seat space is small, nor do seats recline much."
Pros: "Very nice Flight Crew from Detroit to Las Vegas!!"
Cons: "The ground crew (in Detroit) were unfriendly and rude. I asked two simply which line I should be in, the First lady just ignored me, the second gentleman rudely told me where to stand. They were not terribly busy at the time and I politely asked as I was unsure which line to be in. The flight attendants (only from ORF to Detroit) also were unfriendly with an attitude. Just simple stuff. I asked for extra ice, she thought I said no ice. Simple mistake, no big deal but when I explained that I actually wanted extra ice she was perturbed!"
Pros: "The flights were all on time, in fact a bit early. The crew was very helpful, both on the ground and in the air. They were courteous and not patronizing."
Cons: "Offer more healthy choices for food. Give larger amounts of beverages particularly water."
Cons: "Had to cancel. Delta will not refund and makes it near impossible to book another flight!"
Pros: "Crew was helpful, plane was clean and food is decent"
Cons: "Have to request wheelchair service twice as the receiving staff handing the wheelchair to another company for departure staff. Only one counter handles wheelchair request at each leg. They are so strict with liquids that all baby foods had to put in a separate bin and we had to go to another security point for clearance. It took 2.5 hours to go through all that, that is with wheelchair priority! Boarding was horrible at the gate."
Pros: "I liked being in a lie flat seat"
Cons: "The seat, tray table and storage pouches were filthy wiht crumbs,stains, debris on my seat. A substandard experience and shows disrespect to paying customers, for whom airlines exist!"
Pros: "Entertainment system was a plus"
Cons: "Boarding order. I was toward the back of the aircraft yet had to wait until last"
Cons: "Poor service. Will never fly with Delta again."
Pros: "First checked bag free."
Just fat Americans. and small seats don't mix well!
Unbeknownst to me, this 3-legged trip was not all linked. I had to get a boarding pass from British Airways in London. And then go through a very (!) long security/TSA line in London, Which caised me to miss my flight. I was rebooked on a later flight from London to Istanbul, but this too took over over an hour late. I finally arrived in Istanbul at 1:30 am. The BA flight delay out of Istanbul was unfortunate.
There was no beverage service
Lost luggage as the crew insisted we check it despite a 45 min short lay over that with a delay would NOT be enough time to load bags!!! On a four hour flight crew came by with drinks one time despite a smooth flight so no stay in seat restrictions. All around American Airlines has poorly trained staff with some exceptions the crew seem ready to be doing g anything other than customer service!!!
Love that fact that we got boarded quickly and were able to leave and arrive earlier than scheduled. Pilot tried to keep it as smooth as possible. The gate valet process could have been better. They usually differentiate between first class and main cabin. They didn’t this time So when I arrived. My bag was one of the last to come off.
I like the timeliness. The meal could have been better though.
Flight attendant for first class is definitely not a morning person. Oh and the WiFi DID NOT WORK!
The lady at the check in desk never asked me if I was first class or main cabin. Just assumed I was main cabin. So they almost made me check my carry on until I showed my boarding pass. Other than that, everything was great. Smooth flight flight attendants were very nice
WiFi did not work at all!
Pros: "Reasonably comfortable, quick flight."
Cons: "Missed connections due to late flights - twice."
Pros: "The crew was amazing. It would be nice to be informed that although beverage service is suspended, you can still request drinks that are available. I had to find this on the website and didn't get anything by a tiny water bottle for both of my 3+ hour flights."
Cons: "I understand main cabin isn't supposed to be as upscale as 1st class, but it would do well if the seats were a bit more comfortable and the headrest was softer, it feels like a lump or sack of potatoes. Very stiff and hard. Also, having enough arm room would be nice so you're not fighting the person next to you for space on the armrest."
Pros: "Flight was slightly delayed (20 min). However, boarding was quick."
Cons: "The flight was full so no option to distance."
Pros: "Easy boarding process, friendly crew member and smooth flight"
Cons: "The flight was delayed which impacted our connecting flight."
Cons: "This flight, along with the bulk of AA flights, were cancelled, leaving me stranded and missing work meetings."
Cons: "Flight was delayed for no reason given. Flight attendant touched my baby without asking if it was ok. Too many announcements over the speaker. 20 min one trying to sell us a credit card was ridicoluolously long. It was also after an ad for it on the video screen."
Pros: "Crew was kind and attentive"
Cons: "Flight delayed 3 hours and sat on tarmac in nyc for 45 minutes"
Cons: "Cramped seating and illogical boarding process"
Pros: "Excellent seats and early arrival"
Cons: "Lack of food choices or entertainment"
Pros: "Military boards with first class."
Cons: "It was very warm on plane. Sat on tarmac for 30 min with no explanation. Flight attendant said she didn’t have any head phones but the. I saw another one with head phones later in the flight."
Pros: "We got there."
Cons: "Long delay. We were worried we would miss our connection and we had to dash to catch our next flight."
Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"
Cons: "They forgot to plan a pilot....also the crew was 45 min late"
Pros: "Crew was efficient and cordial"
Cons: "Overhead bins are small so they take rolling luggages down. Would have been good to know ahead of time d/t fragile items in carry-on"
Pros: "Crew was wonderful"
Cons: "Not getting service even SW served on 45 min flight"
Pros: "Finally getting my Bud Light"
Cons: "The inflexibility if crew about changing into empty seats at same price range. Gate attendant not allowing my to carry my purse on beats had to hide it."
Pros: "The plane was late but from that point everything was fine."
Pros: "The flight crew was very nice."
Cons: "Small, ol, uncomfortable plane."
Cons: "did not use the flight. The flight was delayed and I would have missed the connection, so AA switched me to other flights."
Pros: "No big crowds trying to board. Everyone had room for their items in the over head. Love the one seat by itself. Very short flight but the one steward still served beverages and cookies."
Pros: "Our flight crew was very nice."
Cons: "it was a short flight, no food or drinks."
Pros: "Everything was fine"
Cons: "The trip was good"
Cons: "3 to 4 hour early flight should have chargers on the plane."
Pros: "Easy to change the flight to another time of the day."
Cons: "Very good. Service. They try to bring customers ‘ convenience."
Pros: "Horrible hospitality. The flight was initially delayed for computer issues which understandably happens. However, we were later switch to another plane 4 hr later, boarded, de iced, taxied, then notified he flight was cancelled at 1 am because the crew hit their maximum work time. We were de-boarded. There was no organization to get vouchers passed out. The hotel ran out of rooms for passengers. The whole trip was 16 hrs delayed and no customer service provided."
Pros: "The crew were very kind and helpful, going above what was needed!"
Cons: "Equipment malfunction at 11 pm is always really nice."
Cons: "Check in staff was unprepared for volume of people. When asking an American Airlines agent if I could use the priority check in because I had priority seating I was told no. I was informed by a customer going that way that I indeed could. When I got in line for the priority check in, the agent looked over and very loudly said that I was in the wrong check in area. Given the volume at which it was said to me I felt embarrassed, and was upset at the fact that I then had to respond that I indeed was in the correct location."
Pros: "My flight was very good and I had no issues.I was very surprised how smooth everything went and I will be use kayak again."
Cons: "There was nothing to dislike.I will use kayak again I know that much"
Pros: "Flight crew kept us advised of the weather situation (thunderstorms/turbulence). Did a good job of finding a route that was fairly smooth. Overall very pleasant flight and crew."
Cons: "It's an MD-80. Need old cigarette-lighter style plug to be able to charge anything. No inflight entertainment unless you use snail-speed Go-Go internet service."
Pros: "Great crew. Friendly and reaponsive. Easy boarding."
Cons: "4 hour flight from SFO to Charlotte. No food beyond snacks. No entertainemt options. No electrical outlets."
Cons: "We did not get on this flight because AA's scheduled it 90 minutes after landing from an Int'l flight. Why don't airlines schedule a minimum 3hours between Int'l-domestic connections. half the plane was stressing and freaking out about missing their connection even though the plane landed on time. "AA is not responsible for customs/security delays". Well, your customer service agents would have a lot less work if you didn't have to reschedule 100 people per flight. The time the plane drives/parks at the gate, you get off the plane and make it through customs, get your bag, recheck it (if need be, we didn't this time though), get through security and get to your gate, you'll be the luckiest person in the world to do that in less than 90 minutes."
Pros: "Excellent service and very friendly; thanks!"
Pros: "Staff was accommodating throughout the trip"
Cons: "We were delayed on every leg of the flight - even sitting on the tarmac for 1.5 hours. No nursing rooms available in the airports."
Pros: "The fact that I was finally put in the plane at the last minute"
Cons: "The fact that I was confirmed on this flight and no one would give me a seat assignment. Not when I checked in 2 hours early for my initial flight from MHT nor when I arrived in Philadelphia to catch this next leg. They made me wait at the gate and then went and checked the plane and came back and said board and take any empty seat! Never again!"
Pros: "That it was a short flight."
Cons: "Small plane. I had to gate check my standard size carry-on bag because the plane was so small. Waste of a first class flight. How and why is there even a category for entertainment? There is no more entertainment unless provided by yourself. Even the free wifi is bullshit! I was given a warm beer! First class is not worth the money."
Cons: "United canceled the flight ~36 hours in advance of the departure time because of anticipated severe weather. The forecast did not include any bad weather, and the apparent reason for the cancellation was excess capacity on routes to non-Newark United hubs from Norfolk. United refused to accommodate us on a comparable flight on another airline, and Delta offered a direct flight for less money than we originally paid United. United alienated a previously loyal United customer."
Pros: "Landed early and everything was just as expected."
Pros: "Crew was very attentive and professional, and the food and beverage on the Lufthansa transatlantic sector were better than US carriers offer."
Cons: "The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat. I will avoid this aircraft if possible in the future."
Cons: "We had a 3 hour delay."
Pros: "Friendly crew and comfortable seats"
Pros: "Comfort was fair"
Cons: "It was delayed - enough to miss the flight"
Cons: "The flight took off late due to baggage not being loaded in a timely manner and the wait on the flight when we arrived was much longer due to equipment not being handled properly; because of this my family and I missed our connecting flight."
Pros: "enjoyed getting moved up to economy plus with my premier silver status."
Cons: "the little kid kicking my seat behind me which is no one's fault except the parent which you can't police."
Pros: "Everything was great. Flight attendants were enthusiastic and friendly."
Pros: "Loved that I was in the single seat and it was a quick flight"
Pros: "Early arrival. Smooth flight"
Cons: "Check in was confusing."
Pros: "It was good. One crew at the boarding station was not helpful but another stepped in and she was awesome."
Pros: "Everything was excellent but the decent was probably the roughest I've ever experienced. The poor Stewart ran with bags and wet naps up to touch down. The beverage and pretzels were great."
Cons: "Everything was excellent. We did receive a beverage but no pretzels."
Pros: "The staff that is it"
Cons: "The plane broke down I was put on standby offered a middle seat and I'm a bigger guy I was stuck in between 2 other bigger guys and wasn't offered any compensation I'm anyway!!!! The next review will be on yelp"
Pros: "The check in process"
Cons: "See above"
Cons: "The delays and cancellations overwhelmed the gate attendant. She was not able to effectively manage the situation and quickly became chaotic"
Pros: "Very quick flight from ORD to BHM involving hardly any bad weather which got me home early."
Cons: "The online entertainment had poor connectivity and did not work, forcing me to take a nap to kill time."
Cons: "The flight was delayed 2 hours"
Cons: "I hit the side of my foot on a sharp piece if metal that was exposed on the right side of my seat. I bled and took pictures"
Pros: "i was slow getting off the plane but a person was waiting patiently. when i boarded the plane a flight attendant helped me figure out why my luggage wasnt going easily into overhead compartment and at the end of flight helped me get it out."
Cons: "aisles on plane too narrow to get luggage easily down aisle"
Cons: "we had to sit on runway for 1 hr to burn fuel to lighten the load. did not get served until 1 hr of fly time."
Pros: "Flint got delayed"
Cons: "My suitcase was damaged no longer usable"
Cons: "You cancelled my flight without telling me and you made me miss my flight to Sydney. Your staff didn't help. I want to be compensated for my flight that I missed"
Cons: "Everything, TSA agent said my guess is as good as his when and if we are leaving I was upset at that kind of response. Never will use united ariline agian."
Pros: "The flight attendant was professional and pleasant"
Cons: "Boarding in Houston was disorganized"
Pros: "The space and entertainment was good"
Cons: "Two hours late!"
Pros: "The plane was not very full...that made the experience so nice. All passengers were there early and boarded quickly allowing us to leave the ground ahead of schedule. They offer entertainment using their app on your phone or notepad."
Pros: "Onboard service"
Cons: "The fact that we had to pay extra in order to have room to Cross our legs."
Pros: "The people on the plane were friiendly enough, the customer service once we were on the ground was terrible"
Cons: "United Customer Service Blamed weather for a delay, I am a pilot and didn't see any weather delays posted for Newark. Even if there was weather, they didn't hold our outbound flight and missed it by 15 minutes. Didn't comp us for a hotel, had to stay in Jersey out of pocket, Jersey is busy, dirty, smelly, and overcrowded. Not enough infrastructure for the people. We were lucky we got there 2 hours prior to flight time and had TSA Pre Check."
Pros: "I had not been given a choice of gluten free meal before boarding so I declined the food offered, and the attendant, without my asking her to , went and found something gluten free."
Cons: "The entertainment screen did not work well."
Cons: "Food,crew could be better"
Pros: "Pilot did a great job tried to hit as little turbulence as possible. Smooth landing. Flight attendants were very nice from Norfolk to Newark"
Cons: "Both planes were late, and you sent this questionnaire before flight had even arrived in Omaha"
Cons: "Flight cancelled. Went with another airline. Waited 1:20 to get assistance"
Pros: "Seats are to small but fortunately sat directly behind first class and had plenty of leg room. The new entertainment system worked well."
Pros: "The United skybus we were on from ORF to EWR was comfy."
Cons: "Waiting on the tarmac at ORF for 1.5hr to find a de-icing crew and nearly missing the next flight leading to a multi-terminal sprint to make it."
Pros: "The price"
Cons: "The size of the plane"
Pros: "The people were really nice. We left on time or early on most flights which was also nice. Like the variety of liquor and prices for beverage that's offered."
Cons: "The in flight entertainment doesn't compare to delta. Our last plane was getting retired so it didn't have any in flight entertainment and the snacks tasted really old. The other flights had spotty connection at best and was hard to connect to their movies."
Cons: "Flight was cancelled"
Pros: "I think your agents on up did well handling rebooking and upset people. I was told I would miss my flight first thing this morning but the agent was able to get me on and I arrived in CR only 1. Hour late. Thank you for the great service. It has to be hard picking up the pieces after the hurricane."
Pros: "wheelchair and cart to get to my plane because of a knee injury"
Pros: "Norfolk is always good and professional"
Pros: "Flight was okay"
Cons: "Luggage was not in Birmingham for the flight until next day in the afternoon"
Pros: "The flights were on the empty side so there was an open seat next to me"
Cons: "The first flight got delayed so I missed my connection. My connecting flight got delayed about five times and sat on the runway for over an hour. I ended getting home at eleven PM when I was anticipating getting home st 9:45 AM"
Cons: "The fact that not only was my flight cancelled but so was its replacement with no explanation."