$503 Find Cheap Flights from Norfolk to Tokyo Narita Airport - Compare and Save

Excellent service. Flight attendance like Jessica,, on our flight, is a reason I wouldn’t mind flying through British Airways again. Jessica,, was very courteous and helpful.

Crew were professional and kind. The flight was smooth. But... The internet, which we paid 35 dollars for, did not work for most of the flight. This made providing media for our child an uncomfortable hassle.

I cancelled my ticket less than 24 hours deadline but I didn’t get refunded.

It was American airlines and it was awful like usual...

Frustrated with the check-in experience. Too much 'we say, they say' going on resulting in extra fees for me and 35 minutes at the counter.

Newer Aircraft have more amenities, but the JAL flight crew and ground staff are top tier and provided the best customer experience I've ever had on a flight!

Let's give credit where due: this is JAL's flight, not American's. And nothing is going to make 12+ hours in the air truly enjoyable. That said, the cabin crew was solicitous and friendly, the Japanese food excellent. The business class seats on the 787 were a little claustrophobic in bed mode -- one felt like one was lying at the bottom of a canyon -- and seat and light controls are not conveniently placed -- but comfortable enough. Restrooms were spotless and well-stocked throughout the flight. The Business Class lounge at Narita is very comfortable and quiet -- my one caveat is that a broader selection of food, including some Western selections, would have been welcome.

Japan Airlines was one the best flying experiences I have had.

It was Japan Airlines that was excellent. I don’t know why it shows American Airlines.

Very disappointed with the food on the first leg of the trip ( from Bangkok to Japan). I had the chicken con don bleu and I must say that I had better frozen TV dinner. The crews during the flight were running around but It was hard to flag them down for any simple services. For the amount of money for the business class, I had better services and food from other economy flights that i experienced. I will never fly Japan Air Lines again. I am willing to pay extra to avoid JAL👎👎👎👎👎👎