Really hard to tell what was happening after my flight got delayed five times
Flight was delayed from San Diego due to being overweight for weather conditions. We missed our connecting flight to our final destination due to the delay, as well as the connecting flight leaving before the scheduled departure time. We missed the connection within 10 - 15 minutes. We were booked on a later flight arriving 7 hours later. There were 7 passengers sharing the same originating and connecting flight.
Horrible, mismanaged ground issue resulting in a long delayed, next flight left early, waiting extra 7 hours in the airport, screen did not work
Wifi on this flight was very sketchy and not available for most of the trip.
I’m on this flight every other week. Same flight, same day of the week, same time of day… Multiple times there are issues getting flight plan registered and FAA approved r to take off. PAPERWORK This is exhausting and it sucks.
Flight Staff: Always great! Checking back vs carry-on: I typically check my bag since so much time is spent stowing the bag, it's heavy, maybe not enough room. Delta is charging $45 to check bags. Yet, the people who have multiple carry-on bags are then asked to check their bags and are offered this service for free. This does not seem fair to a person who is trying to be proactive in improving the process . Boarding: Boarding is always slow and exhausting. With the exception of First Class, Economy, why not board the zone in the back of the plane first??? Seats: Why cross the seat belts? I get that it looks nice, but people waste so much time moving them or sitting on them and then having to move. Seats: On both my flights the seat did not recline. Not a big deal. Smell: There was a horrific smell like the restrooms on my first flight. I thought I was going to be sick. Most flights do not smell great. Does Delta use air purifiers or anything?
The crew were very respectful. And also they were welcoming.they did help us locate our seats.i enjoyed.
Audio Visual Equipment lacking content and features. No connection ability for noise cancellation pods
Audio Visual Equipment lacking content and features. Could not connect to noise cancellation earpods
DL482 did not wait for about 10 of us including a mother and 3 children when we were in the same terminal on DL486, where we were switching from waiting for a jet bridge fix, to moving to a neighboring gate. I understand taxiing delays are ok either but man. We only needed 5 more minutes. DL482 did not adjust from their times at all. This was my first time with Delta.
Awful!!!. I do not recommend United. The flight staff are unhappy and don't attempt to make the passengers feel comfortable or welcome. The food is not edible, and the seats are miserable. My expensive luggage was destroyed, and the ticket prices are too much for the experience.
Even though the incoming flight was delayed by 20 minutes they managed to get us to SFO 15 minutes early.
On time, easy boarding. Anytime you sit in an economy seat, it’s uncomfortable. New plane and the bathrooms were in the galley at the back of the plane which seemed odd.
It was fine for the most part. But the volume on the announcements was way too loud, and the cabin temperature was chilly. We had the hardest landing I've ever experienced- I think it hurt my back, and the tires squealed when we touched down.
Great, except the canon was so cold. Even the flight attendants put jackets on
The counter person at the gate was rude and demeaning, to the point that I wouldn't fly this airline again.
Did not like the check in guy quibbling over a couple pounds at the luggage weigh in
Just having a little bit more legroom would've been nice.
A/C still wasn't working. Luckily it was only a 14 minute flight
A/C wasn't working. Made the 1.25 hour flight seem like 4 hours! Even at altitude it didn't cool down.
The flights to and from Cincinnati were great at being on time for both, departures and arrivals. The planes could use some updating.
It was a dismal experience. The flight was delayed for 4 hours, and we spent hours in the plane, without air, during the summer. We were not provided with water, and the medical assistance was inadequate when it arose.
The landing the pilot was very smooth. The flight attendant was kind of rude.The boarding the plane in punta Gorda was not great made us wait out in the heat 😞
My exit seat was very comfortable Coffee was to be purchased but sodas free 😏
It was poor a four hour delay and no explanation for the delay. What’s a 35 dollars going to do. It also made me miss my car rental,
It was on time. Flight was comfortable. Staff was nice. It was the way a flight should always be.
The price was the only good thing about this flight. It was scary during takeoff when the plane tilted side to side. It made me feel very nervous as I have never had a take-off that unsmooth. There was no on-flight movie or music options and the only complimentary option was water. Other airlines offer trail mix or a caramel cookie and pop options as complimentary. This flight was a 2.5 hour flight. I understand for shorter flights not having options, but a flight 2 hours or longer should offer more complimentary options and in flight entertainment. Also the seats did not recline and for a longer flight reclining seats are a must for comfort.
A very pleasant flight but it would be greatly improved with wifi to help entertain kids
This is a no frills, get it done, efficient airline. The seat is a lawn chair. You better bring your own entertainment. If you want something other than water you need to pay for it. But they will get you to your destination quickly, on time, and then they will turn the flight around and go right back where they came from. Reliably. Couple times a week tops. If it fits into your schedule, you can’t get there cheaper or faster.
A three hour delay to board and then another hour on the tarmac because they couldn't get a tractor? Ugh.
Every time I fly American they end up delaying the flight significantly and claim it’s due to weather, however, it was a beautiful clear sunny day in Dallas today. Unfortunately, these significant delays occur more often than not which I don’t experience on any other airlines. Yet American Airlines consistently faults the weather and never holds itself accountable for the poor and unorganized service. I will keep my business with Delta, United, and JetBlue going forward. American Airlines should not be part of the “Big 3” considering United and Delta are light years ahead. JetBlue is also much ahead of American. American needs to step up big time
Seems like the ac wasn’t working. It was super hot
5 hours delay - minimum communication, no compensation, no support from Airline. Terrible customer experience
American Airlines didn't allow us on the flight as there were delays for a ground stop that couldn't get our flight from Baltimore to the gate. When we needed help rebooking there wasn't a gate agent available to help us either.
The flight left without us even though we were on the ground in Dallas, and American Airlines wasn't helpful or available to rebook us on another flight.
The flight was delayed and was not forthright on the time that it was likely to depart where Flight Radar 24 was reflecting a later time that ended up being accurate for the takeoff. The plane was filthy with food smashed into the carpet and crumbs were piled under the seat where I was to put my backpack. It looked like a full sized Lotus Biscoff cookie was pulverized under the seats in my section. The seats were so uncomfortable especially when the person in front reclined his seat completely to where it was smashed against my knees and I am only 5'2". The fruit and cheese box for $13 was lackluster with no flavor and not satiating at all. The plus side is that I did get one full can of ginger ale. The flight attendants looked miserable and tired, probably due to the last minute need for a new flight attendant to fill in since the original one assigned could not continue on to service this flight. Improve the flight experience for customers and maybe the irritability and stress of flying in today's environment will not negatively impact the joy and stress of the employees/flight crew. This is why I prefer to fly non-US carriers whenever given the chance.
I believe my father had a good flight. What was not good, was the associate who helped us during Step 2 of check-in. After getting his boarding passes and bag tags, we proceeded to Step 2 where we were met with Carol. This was around 3:15-20pm at Phoenix Sky Harbor. She weighed my father’s checked bag which was 2lbs over, she recommended removing a pair of jeans to correct this. My father asked/joked if “she could just let him go” and she fairly rudely responded something along the lines of, “I don’t own the airline so no I can’t do that”. From this point on I just want to assume she was having a bad day. I spent my life raised in a business and front-facing customer service so I understand previous clients can make you feel irritated. How she continued to act leads me to believe she was really careless about her job or racially biased/straight-up racist. After we moved the 2lbs to his other bag, she told us she believed he would need to claim his bag at his connecting flight in Hong Kong, before it could go to his final destination, Malaysia. This thoroughly confused us as we are fairly frequent international travelers and 95% of the time the bag is sent to its final destination without this requirement. Last time we traveled to Malaysia was less than a month ago, so again we’re fairly confused. Multiple times she used a fairly aggressive tone of “I know what YOU THINK, this is what I believe”. The multiple “YOU THINK” as if we didn’t understand what she was saying was rude and insulting, and her tone came along with a insincere smile, hence the feeling of she was racially biased. Despite the fact that she might have been having a bad day previously, it is AA’s airline’s duty to train their employee about international bag protocol, as clearly AA is a major partner of internationally traveling airlines. Carol made the experience overall unenjoyable sending my father off and made us both question AA’s training of their employees.
DELAYED AGAIN and AGAIN and AGAIN - not only that, you delay in 20 minute increments for hours and hours instead of having an accurate delay understanding.
Sat on tarmac at arrival at DFw for more than 30 min waiting for a gate.
Flying under Economy Class shouldn’t mean having to deal with such uncomfortable seats. For an overnight flight, it is expected that the seat would recline a decent amount. The food portion could have been more generous. There was an incident with someone by my side. They got sick and vomited. I hit the button for the crew but no one showed up. So I went to the back of the plane and explained what happened. They only brought clean tissues and coffee ground bags. There wasn’t any kind of disinfecting wipes nor any type of sprays. She cleaned as best as she could and poured the coffee ground around. The crew did not seem to care how she was doing. The coffee helped with the smell, but it should have been cleaned in a more efficient manner.
