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Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Delayed flight.

The staff was very nice. The flight was very full and they were still patient and kind. You just don't find that very much any more. It's not really the friendly skys like it used to be.

I can't believe you don't even get a free soda on the flight. Other airlines at least give you that. Wow. Well at least I got water.

Fast boarding. Nice crew. No food or entertainment.

Pay for everything! ugh.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

The crew spent their time trying to sell the credit card instead of offering a drink of water. I fly for work and vacations, and will try to avoid Frontier if at all possible. Very sad to see the old Frontier go away and the new Frontier lose their customer focus.

Fast

The whole plane smelled like diapers it was nasty

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

Wifi

Delayed boarding and agent confusion.

Absolutely no leg room. Much less than most major airlines.

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

Very nice gate crew Very efficient boarding Very quick and efficient takeoff

No electronic check of boarding passes Flight attendant somewhat responsive

Smooth

Crew.

Delays.....

My connecting flight was way late, but the plane was held for me and a few others in Denver. Because it was the last flight of the evening I don't know what I would have done if left at the airport indefinitely. I am grateful the plane was held. And regret any inconvenience this may have caused others.

Crew were fine.

Seats are narrower and make for a lot of discomfort when stuck in the middle seat. I do not like other stranger's bodies touching mine. That is just wrong.