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The staff was very nice. The flight was very full and they were still patient and kind. You just don't find that very much any more. It's not really the friendly skys like it used to be.

I can't believe you don't even get a free soda on the flight. Other airlines at least give you that. Wow. Well at least I got water.

Fast boarding. Nice crew. No food or entertainment.

Pay for everything! ugh.

The crew spent their time trying to sell the credit card instead of offering a drink of water. I fly for work and vacations, and will try to avoid Frontier if at all possible. Very sad to see the old Frontier go away and the new Frontier lose their customer focus.

Fast

The whole plane smelled like diapers it was nasty

Mobile app great for checking in, however not very user friendly

the charge for everything after the initial ticket price, the unfriendly mobile app, charge for snacks in flight, will consider all other options before allegiant.

On time

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

The crew was excellent, timing was superb,