Pros: "Initially the price seemed great"
Cons: "There was no free checked bag option so myself and 2 kids each had to pay $50 eaxh way costing me $300 extra. I could have got better flights from United for the extra $300"
Pros: "The crew personnel aboard the plane was friendly and the seats confortable."
Cons: "They made me pay $45 for a 16 inches carry on back that I have as my only luggage , because according to the counter employee, my handbag (purse) was too big so it was considered as a second carry on. I requested a waiver, because I’m an Army Veteran, a senior citizen, but it was denied by the counter employee."
Cons: "The fact that we had to sit on a plane on the ground for over two hours and instead of getting in at 1 am like I was supposed to, I got in at 3:30 and was in bed at 4:30 am on a Sunday night. Truly a horrible experiece"
Pros: "crew was good."
Cons: "Late boarding, slow boarding, line for take off, line for gate at arrival. Very unimpressed. No tv. No complimentary snacks or food. Seats have the smallest possible food tray. Seats uncomfortable."
Pros: "Very much Customer Service focused!! From Check-In to boarding to flight to arrival. Very impressive."
Cons: "On both flights, we were 20 minutes early, however, In Denver we had to wait on the tarmac 45 minutes which made us late and in Atlanta, we waited 20 minutes but was on time. You could put a little more padding in the seats. I know it is designed to be as inexpensive as possible but it should not be so uncomfortable. When I fly you again, I will buy one of those items you place around your neck to help you sleep but I am going to sit on it."
Pros: "fast boarding for my zone"
Cons: "the flight attendants on this flight had a lot of attitude straight away, one in particular. was rude to several passengers at boarding and deplaning. it was a redeye, but they kept the overhead light on the entire flight and talked at top volume for the entire time. no one in the rows around me slept because of this."
Cons: "Waiting on the tarmac for nearly an hour with no explanation. Flight crew was rude. Wouldn't serve water."
Pros: "The price. Nothing super bad."
Cons: "Delay leaving due to a door sensor. Got in an hour late, which was annoying. Limited, expensive menu anyway, but was out of what I wanted (jerky). Biggest complaint is the seats not reclining-that's really uncomfortable for a 3 hour flight.2nd biggest complaint is that having to pay for my seat and 1 carry on feels like a bait and switch over the ticket price."
Pros: "New plane, clean. Friendly crew"
Cons: "No frills, minimal comfort, a cup of water is free. Why do they still tell you to bring your seat back up when they don't even redline anymore?"
Cons: "It was wasteful and greedy. They just wanted money when the flight wasn't cheap to begin with. I felt like they were taking advantage."
Pros: "The flight attendants were very nice and helpful."
Cons: "Bag check was a nightmare and the line took forever. There should be a line only for dropping bags and not assisting customers. It took a long time to get my bag at baggage claim (almost an hour). They used the same carousel as two other flights leading to frequent baggage jams. Not sure if that's their fault or the Atlanta airports."
Pros: "Not a thing"
Cons: "I understand weather delays, but the frontier personnel had absolutely no idea what was going on. The personnel that were aware weren't telling anybody anything. I watched my flight say on time and then our time passed and then was deleted from the que on the board. No one informed us what was going on. We were moved to three different gates. The employees of this airline need to be retrained immediately. If i were the CEO I would close immediately and focus on training, customer service and communication. I will never fly this airline again and I will advise every single person I know to fly a different airline."
Cons: "On a holiday arrived early to avoid traffic and the bag counter wants open. Had to stand there and wait for service, just to print out tickets. I have always scanned directly from my phone. Huge incovience. Flight attendants served to much alcohol to parents with a three month old. Allowed to much traffic through the cabin."
Pros: "Flights were overall good. Airplane crew was attentive and cordial- sats are comfortable although not reclineable. Flight was on time and even arrived ahead of schedule"
Cons: "Check in crew was not very cordial/friendly- Did not have any check in Kiosks open at MSY and no one around the dask for over 40 minutes Tried to check in online 12 hours prior to my flight so I could get discounted check in bag prices and it would not accept my email as contact so it would not let me finalize the process so had to pay full price at airport- Although flight arrived early- had to wait almost one hour for luggage"
Pros: "Nothing good to say. The"
Cons: "The entire process from beginning to end makes never want to consider this airline again. Price is too high. You pay for everything. Customer service is nonexistent. they won't even look at you. Most uncomfortable flight!! Unclean, tight space (I am a small person). Getting off the plane was ridiculous, had to wait 35 minutes. Baggage claim was another hour wait. No one explained delays, no one apologized. Ignorant, unfriendly and overpriced."
Pros: "Horrible...AGAIN. I even bought a seat in row 2 in hopes of better comfort and a nap. No way. Crew SLAMMED drawers and doors andb turned bright lights off and on the whole way. In addition, the seats are just as uncomfortable up front in rows 1 & 2 as the rest of the plane. I'm short so more leg room wasn't what I was going for. Guess it's too much to expect a more comfortable seat, even when paying for it. Worst of all the flight was grossly delayed AGAIN...1 3/4 HRS. My last return flight from SLC to ATL was over 2 hrs delayed and by the time we arrived, the airport was closed. We had to be hussled out a back door (just tough if anyone had to use the bathroom), down a flight of stairs and across some distance to wait to be loaded ont to busses with wet seats , then driven to baggage claim. This time, the train closed down at T gates and we were detoured down to south terminal baggage claim...but needed to be in north baggage claim. Furthermore, the baggage crew must have taken a break in the middle of unloading bags. I waited nearly ONE HOUR for my bag, and there were still a good 30 or more passengers waiting for theirs when I got mine."
Cons: "See above"
Cons: "Having to pay for everything individually. The cost for our bag it way to much. With other airlines we get free coke products and little bags of pretzel. But with frontier we have to pay. Y'all are my last choice for flying"
Pros: "Three out of four planes on the round trip were new and in excellent condition."
Cons: "Three out of the four planes round trip were delayed. It is ridiculous that the only plane that actually left on time was the very first flight out on a Sunday morning."
Pros: "Crew was great. Price was even better"
Cons: "Tray tables too small."
Cons: "I left a bag in the airport, and they did not issue a guest pass to help me retrieve it. While the police and other flight agencies they should issue it. The person at the counter was indifferent, and lazy."
Pros: "Great value! Unbelievable price! Lost oversize luggage going to Denver, but baggage claim folks were very nice and helpful. Piece got to my hotel next morning in plenty of time."
Cons: "The pilots were late so we sat on the plane in Denver 1.5 hours before take off at 1:30 am. Otherwise, it was good, especially considering the price. Thank you!!"
Pros: "I like the convince of the flight."
Cons: "I don't like the fact that we started charging 30 for a carry on. I get it. You get the ticket for cheap and upcharge but charging for the carry on is a way to lose business. I might as well fly spirt at least I know up front that I have to pay for something that's already with me. Very frustrating on a return flight."
Pros: "Cheap last minute flight"
Cons: "They charge you for everything! Carry on bag, checked bag, picking your seat even refreshments costs you money! The seats DO NOT recline at all! It was a very uncomfortable ride. Unless it is a true emergency, I won't fly Frontier again."
Cons: "I was really disappointed in the price schemes. Their game is to have very low flight prices, but what they don't tell you is you get additional charges, including for your CARRY-ON and to choose your seat in q cabin. By the time you pay those fees, your paying more than you would for other higher quality airlines."
Cons: "Being delayed 30 min at the gate and then another hour in the air !"
Pros: "I liked my seats with extra leg room - that I paid $50 for EACH way!!"
Cons: "Seat $12-50 Checked bag $35 Carry On bag $40 Coke $$ Snack $$ Entertainment NONE!! I thought I was getting a great deal! But with all the additional charges, I paid more than I would have for another airline!"
Cons: "Charged for every additional thing so the cost of the ticket was not true."
Pros: "I got a good chuckle at the all the things Frontier does to cut costs."
Cons: "Seats are hard and don't recline. The tray table was hilariously tiny but I didn't need it anyway. .... I had no intention of swiping my credit card for water."
Pros: "The crew was helpful when I didn't feel well. Helped with a plan if I needed one."
Cons: "There was nothing to not like. I think a small beverage should still be free but all in all I would use this group again."
Pros: "Getting off the plane was great."
Cons: "Almost missed my flight because there were so few attendents at the baggage drop. I waited 38 minutes just to drop my bag (excluding wait time to lrint my boarding pass). The attendents were rude. I was charged 40 dollars for a carry on bag. The seats were horrifically uncomfortable. I was given half a cup of water only on the flight. The lights were on and bright throughout the entire overnight flight. The seats don't decline, nor do they have much cushioning. Honestly, everything was so disorganized that when it came tome to land, I was scared it might be the last breath of my life because the quality of servuce had been so bad, I wasn't sure if the pilot was even certified to be a pilot. Luckily, I did not die. I will never fly Frontier again and am far less likely to use Kayak because of this horrible flight."
Pros: "Crew was very entertaining and outgoing."
Cons: "Everything was great."
Cons: "Hidden seat and carry on fees. Come on now. What is the likely hood someone doesn't have a bag flying 2500 miles. You're going to charge for that in addition to the ticket? Plus, yes plus another charge to select a seat. Super dumb and honestly a bit childish. Put your entire price online and let people pick. Also note zero wifi. I know you're a lower tear airlines but it's 2016! Give the people the all in price and if you won't give them entertainment or wifi make worth their wild. Also note, the tray table was about the size of a tablet, I couldn't even use my computer to do local work during the flight. I appreciate the safe flight but from a high level: 1: make your online prices more transparent. 2: if you're going to be lower tear, make it clear that wifi and infighting entertainment isn't included. People will still choose to fly cheap, but to burry hidden charges is horrible."
Pros: "The gate attendant and the crew were all very nice and accommodating. Basic flight, no worse or better than any other airline."
Cons: "I did not realize they charged for carryon, so was charged $40 at the gate. So much for an excellent fare. Was not aware Frontier had changed to a "no frills" airline. It was also annoying to have advertising for their credit card, but a lot of airlines do this and it is equally annoying. Everything was a cost, even water. Well, now I know and can make more informed decisions before traveling with them again."
Pros: "I made it to my destination and home"
Cons: "Tight waiting area. People yelling and screaming about paying for luggage. Not a refined experience"
Pros: "Continuous flight update was great"
Cons: "Check in online was confusing me with payment for a small carry on bag. Website indicated payment that is not fair for a traveler. 1 small carry on bag must be free."
Pros: "Baggage handling and Boarding was above par."
Cons: "The seats; they don't recline. WHY did you choose this? It's a deal-breaker on long flights; especially red-eye flights. I walked off the plane with a lingering headache and neck and back pain."
Pros: "This was my first time flying Frontier... my overall experience was good. However, I was unaware that it was an a-la carte airline so minor difficulty maneuvering at first. Seating is a little tight but bearable. Crew was pleasant. Can do without food/beverage but need more comfortability/seating... Overall rating... 3.5"
Pros: "After making me pay for a small suit case from New Orleans to Charleston and charging me $40 for it, they still lost my bags. Wasn't able to receive them for another day and a half. If you are going to charge for something I intended to bring on the plane, at least make sure you handle with care and don't lose them."
Pros: "This is in no way a bad relection on Frontier. Kayak sold me the tickets for a certain price and when I started to check in for my flight I had to pay additional for seats and carry on luggage. I ended up paying $102 more for two people on my one way reservation the night before the flight. Kayak should at least make their customers aware that this will happen as it is a lot of money!!!! The flight itself was on time, with a curteous and funny crew. No complains there."
Pros: "The seats were of newer material."
Cons: "Newer but very hard seats. I'm 6'2" and the seats didn't recline and my knees were hitting the seat in front of me...a lot. On a red eye flight, this was torturous. The seat backs did not go high enough for my head either. The flight was delayed 40 minutes as well."
Pros: "Convenience, hospitality of staff, and price"
Cons: "Having to pay for a window seat"
Cons: "The price did not list the additional fee for carry-on. On my round-trip flight, the carry-on fee was 45% of the price of the ticket itself. That is ridiculous. I will never fly Frontier with carry-on again. Maybe just never fly with them generally."
Pros: "Flight was fine - what I expect for budget airline."
Cons: "As other s have said, I was really frustrated to find the fees for bags - in addition to all of the other nickel-and-diming for seats, water, etc. When I called the airline to clarify, the rep told me I had been notified of all of this when I purchased the ticket. !? I had not - and I wouldn't have flown Frontier because my other options would have been competitive."
Pros: "Flight was fine, we landed early."
Cons: "It took over an hour for our bags to come up after the flight."
Pros: "Awesome price and friendly crew."
Cons: "Nothing is included. Seats are narrow and uncomfortable since the armrests will not move out of the way."
Pros: "Flying with Frontier Airlines for the first time was a wonderful experience. Airfare was very reasonably inexpensive for a round-trip nonstop ticket from Atlanta to New Orleans (under $100), customer service and flight crew were friendly, and both departing and returning flights were on-time. I will definitely use them again. I didn't partake of in-flight meal, beverages or snacks due to short flight time and I brought my own with me which was a cheaper option. One checked bag did cost an additional $60 round-trip but considering the cost of airfare I didn't mind."
Pros: "Being that im a bigger guy 6'6 to be exact, i like the fact that i could choose my seat with extra leg room."
Cons: "One thing i did not enjoy was the service of the attendants and the air flow circulation. Also having to pay for my carry-on was a great deal of disrespect, i feel as passenger i should be entitled to that."
Pros: "The plane and its crew were very up to date. The crew was very affable but clearly about business. unlike that last time I flew on Frontier, this time pushed back right on the dot."
Cons: "Check in at the counter was disappointing. I had to wait while the ticket agents had "chit chat" time. The young woman who helped me didn't seem very confident. She wouldn't speak up and she made eye contact with difficulty."
Absolutely everything about this flight experience was awful. My flight was initially cancelled due to Hurricane Ida, but at no point did I feel the customer service was aimed at helping me find a way home to New Orleans. My flight was then changed again last minute without any warning or timely communication, removing me from the flight altogether and rescheduling me, (again, without my consent or knowledge) for a flight to Baltimore for the next day. Still trying to figure out why they thought that was a good choice, taking me even further away from my originally planned destination and now devastated home. The gate agents were overwhelmed with the number of disgruntled and confused passengers (I was not the only one who was switched to a different flight without consultation) and were frankly unprepared for the number of passengers who now needed assistance, further delaying the boarding process & flights for everyone onboard. I learned my lesson trying to save a few extra bucks. I will never fly Spirit again.
Cons: "The airplane was extremely smelly from another passenger. I’m not sure what could have been done about that."
Pros: "Quick flight"
Cons: "No movies music food offered"
Pros: "Absolutely nothing"
Cons: "Spirit is a terrible airline. I will never fly this airline again unless I am called by a representative and refunded for my entire trip."
Cons: "Multiple delays. Turbulence. Not even offered water."
Cons: "Got to airport on time but long term parking was full so had to find an alternate place to park. When I got through the check in line at Spirit they told me it was too late to get my bag on the flight but I could still get on. Next flight would be tomorrow. Asked if they could send my luggage on the next flight- no. Asked if I could leave it and have someone pick it up for me-no. Asked if I could carry it in-no. My brother was already cleared to go. We asked if we could get a refund and then fly another airline-no. Spoke to a manager. He said he would refund me on the flight going. My husband recently passed away and I was flying to see my son for my 65th birthday. I am now on a Southwest plane flying out of Ft Lauderdale in the last seat on the plane. I should get into Atl around 7:00. Then I will have to take an Iber to get to his house because he has a function for his daughter that I will miss. The people at Spirit were rude and unyielding. The agent at Southwest was kind and understanding and did the best she could . I originally booked Spirit because it was the cheapest. Turned out that it is costing me about $200 and 6 hours more. Spirit, NO MORE!!! I’m"
Cons: "I should have known it was too good to be true. My ticket was cheap, but when i arrived to the airport I was forced to spend all of my pocket money on an overpriced fee for Carry-on and Checked backage! Now I was prepared to pay a fee because that’s with every airline, but those prices were ridiculous. On top of that, I receive very rude treatment! I will never fly with spirit airlines again!"
Pros: "I traveled with my two boys (8 months and 2 year) everyone was caring , helpful and understanding of my situation. They made sure I had help and snacks to keep the boys as comfortable as possible."
Cons: "I didn’t like the snack selection. Maybe add more kid friendly drinks and snacks would be perfect for the traveling families."
Cons: "I ended up having to be at the airport for a total of 14hours. They cancelled our flight and I had a baby with me so we had had to rebook with another airline to get back him flying out at 6pm to Charlotte then getting home at 1am. Got to the airport that morning at 8am."
Pros: "Staff are always very professional and kind."
Cons: "Seat mates needed a bath -- BADLY. I don't think there is anything the airlines can do about that!"
Pros: "Crew was friendly"
Cons: "Flight was delayed by 5 hours, and all we got were biscoff cookies"
Pros: "Very happy with the services given. Leg room great."
Cons: "Early arrival was very helpful to insure that all would go well and it did."
Pros: "The flight attendant are very nice all the time"
Cons: "The seats don't recline"
Pros: "Left on time."
Cons: "The long wait at baggage claim."
Pros: "Flight attendants very courteous during all the flights!"
Pros: "Ride was good"
Cons: "They switched planes before boarding, were late"
Cons: "I did not board the plane, my MONDAY FLIGHT out from Atlanta to New Orleans was CANCELLED. I will NEVER BOOK with SPIRIT again!!!!"
Pros: "Great travel experience from beginning to end."
Cons: "Delayed on terminal for 1 hour. Asked 11 people to disboard! Cindy"
Pros: "How fast the flight got to its destination"
Cons: "The layover heading back home"
Pros: "everything was great."
Cons: "delayed 2 hours on trip down and trip back. carry on fees are outrageous."
Pros: "More leg room"
Cons: "Both my to and from trips were delayed. My flight home was delayed by 2.15 hours for no reason, and the notification was sent out only 2 hours before the flight, when I was en route to the airport. $55 at check-in for a CARRY ON. There are no complimentary snacks or beverages - and this includes coffee, juice, soda. The crew was abrasive and kept yelling at people that needed to use the restroom. The flight was bumpy."
Pros: "The crew was courteous"
Cons: "You are not saving anything compared to other airlines when you are charging outrages bag fees. The only time one can save is by not having luggage but who travels without luggage for the most part?"
Cons: "We received notification that the flight was 2 hours delay. We arrived at airport 1-1/2 hrs before new departure time and the flight was boarding. We missed the flight. No communication. No help. No responsibility by Spirit Airlines. Last time flyimg with them and lobbying a boycott for future flyers"
Pros: "Flight cancelled without informing me via email"
Cons: "Airport agents are rude. Very poor customer service. Airplane was 81.5 deg (according to the pilot) during the boarding process. Very disappointed. Never again."
Cons: "No other available planes, had to rent a car and drive back to Atlanta through pouring rain. This was the second of 2 flights that were cancelled by spirit. I will no be using the again."
Pros: "This flight was canceled because the AC didn't work. I rescheduled for the next day (after being on hold for at least 20 min), but was almost charged a rescheduling fee of more than $100. I am disappointed to be away from home still, but am more concerned with how disorganized they were during this process. It took them hours to decide to cancel the flight, and once they did still more time to clarify where people should go and what the next steps should be. People were left in a line of at least 100 people, but only attended to 2 at a time. No one was directed to call Spirit, even though it would obviously be the most efficient way to get the line moving. Yes, machinery goes wrong, but this should not get in the way of customer service."
Pros: "Plan broken poor service poor communication"
Pros: "The airline is supposedly cheap, which I think would make the pitfalls acceptable, except I bought last-minute tickets so I wasn't on the same page as the cheap ticket holders."
Cons: "Three of Four flights were delayed, the last one was delayed over three hours but the information given to us in 30 minute increments so we were all just waiting at the gate for hours. The flight attendants were comedians to an unprofessional degree telling the passengers not to bother them. They had the lights on and made way too many announcements for a night flight when everyone was trying to sleep and overall did not represent a company well."
Pros: "I received delay notifications buy no cancellation notice."
Cons: "Had to buy another ticket through another airline, no compensation. They told mr couldnt get me back home until 4 days later. Held on the phone for 1 hour and 19 minutes before I got a customer service assistant."
Pros: "Cancelled for no reason"
Cons: "Not allowed to carry any hand luggage The CS Reps in New Orleans were horrible, had to speak to their supervisor No single drink was offered, not even a tiny drop of water to quench a thirst. You have to buy anything u need... water, snacks, etc. This is the first airline I ever flew that doesn't offer even water let alone crackers... The air tickets seem cheap but u can't even take a bag ... Cheap is expensive!"
Pros: "Slightly more legroom"
Cons: "Less shoulder space and fees for carry-on luggage"
Pros: "Crew was funny and quick to help"
Cons: "Uncomfortable seats for tall people. Didn't get a gate right away so plane sat on tarmac for a long time."
Pros: "Airline staff was pleasant"
Cons: "Airplane was dirty and seats were uncomfortable"
Pros: "Ease. Helpfulness of check in crew. On time departure."
Cons: "I liked everything."
Pros: "No glitches"
Cons: "Short flights but very tired butt by the end. Seats not all that comfortable."
Pros: "The seat are uncomfortable and they broke my luggage and give me credit for a future airline you have to pay for your in advance or they charge you more at the gate and advertise false about cheap tickets about time you pay for everything you brought full ticket from better airline never use them again"
Cons: "Their website is broken. I wanted to precheck my bag online, but the freaking website is broken. It took me half an hour with multiple browsers to get it to work. That saved me $50 thank god."
Pros: "I liked the price of the ticket. It was a great deal for a relatively short flight from New Orleans to Atlanta. I liked that you knew up front what was and was not covered by the ticket price. There was actually better leg room than I thought there would be."
Cons: "The seats seemed smaller than most airlines' coach seats. The seats were also a little harder with what seemed like a thin cushion. It was not possible to put a magazine or bottle of water in any kind of holder on the back of the seat immediately in front of me b/c there were only elastic cords holding the safety cards and other airline items in the cords (and no bottle or water or magazine could be put in that). I wanted to go back in after I printed my boarding pass so that I could add a bag, but was not able to do that; I understand why that was the case. I only wish I had realized before the last minute to leave for the airport that I was going to need to pay for a bag if I wanted to bring more items with me. The flight was delayed at least 30 minutes so that a light bulb could be changed on a piece of equipment in the cockpit."
Cons: "Spirit charges extra for EVERYTHING. I fly often and, as usual, booked through 3rd Party and didn't realize this until after booking. TERRIBLE experience. The way they run their business should be illegal. What started as a reasonably priced flight turned into almost an additional $200 in baggage fees, etc for a short flight from New Orleans to ATL. NEVER AGAIN will I fly Spirit. I'm honestly surprised they didn't charge me to use the restroom on the flight..."
Cons: "totally disorganized at check in... just caught the plane with 5 minutes to spare. No info about which gate to board on. and I was there about 1 1/2 hours before the flight. Spirit could care less about they're customers. The actual flight and crew were fine ."
Pros: "The flight attendant brought me a replacement soda when the one I had was old or something. They didn't charge for using the bathroom."
Cons: "Paid more money for any/all seat choices. Seats don't recline, very tightly packed. Multiple delays to get to destination"