The staff were great, no screens on the back of seats and the connection for the films on your own devices, was not great.
I couldn't get on this flight. they didn't wait for me!! Bad communication between Alska airline staff.
Smooth flight, comfy seats. The only issue inhad was Trying to connect to in-flight wifi was a little chaotic otherwise it was great
The seats felt spacious but unfortunately the seat I had wouldn't recline. The in-flight WiFi entertainment was pretty impressive and I liked that i could use my bluetooth headphones vs having to remember my wired ones.
Don’t know how flight was….we missed it because of delay and insult to injury our connecting flight left early!
Woman behind me and her kid kept coughing and kicking my seat
Pros: "The person next to me was drunk. The crew was rude."
Pros: "Nice quiet flight"
Cons: "Crew member attitude specifically regarding passengers in the emergency rows"
Pros: "The crew were very professional and friendly. The comfort of the seating was great as well."
Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."
In flight breakfast sandwich unexpected, no charge and very good. Economical ticket price. All good.
Pros: "They held the connection to Maui for us even though we were an hour late. Much appreciated! The flight attendants were super!"
Cons: "Nothing; all good"
Pros: "Short island hop but still great staff is just HAPPY"
Pros: "Crew was friendly."
Cons: "We were late leaving the gate in LA. Now we have been sitting on the plane for 45 minutes waiting for our gate in Honolulu."
Pros: "An entirely unexceptional airline that provides zero amenities for such a long flight."
Cons: "Charge me $20 more a seat and provide a meal and in-flight entertainment."
Pros: "Flight included snacks and breakfast. Towards the end of the flight we were surprised by complimentary rum punch drink"
Pros: "The flight was smooth considering the weather. The crew was great and attentive."
Cons: "I wish I was able to hang my wedding dress in a closet rather than folding it up and putting it in the overhead storage."
Pros: "No line to check out bags, hassle free to board, easy to find out seats, friendly staff. LOVE the USB charger in the seats and the complimentary “rum punch”!"
Cons: "Cabin could have been a degree or two warmer, it was very chilly. Seats in general cabin were very close together and we couldn’t get out of the seat when the seat was declined in front of us...we’re average sized humans and were pretty scrunched."
Pros: "I like that you could watch TV, movies, or listen to music."
Cons: "When we arrived to SFO the flight was delayed for mechanical issues. When they couldn't fix the plane they had to fly another one from the Island to get us. This resulted in over a 14 hour delay and ruining our plans for our first day. The wing in SFO was all under construction so if you wanted to get anything you had to leave security and go back through it over and over."
Cons: "My surfboard bag was ripped and all straps were broken and was then patched up with duct tape!!! What the F#€*?!! It looked like it fell off the plane and was run over. Plus my bike box was torn to bits and patched with duct tape and was cut open by someone’s knife, I ended up loosing bike parts because of this. Horrible bag handling by the crew!! This was all noticed when I picked up my bags in Auckland"
Pros: "Female attendant was personable. Decent legroom but tray was broken."
Cons: "Was told by attendant they’re NOT supposed to help female guests with urging luggage overhead. Didn’t know headphones had to be bought to watch movies."
Pros: "I was to tired to even flight more than 9 hours in the airport was not in my plans"
Cons: "If they would of speak with honest and not tell us it was not pilot available that was very unprofessional and unacceptable"
Pros: "JetBlue's free Wi-Fi and comfortable seats really make JetBlue a domestic airliner unlike any other."
Cons: "First flight was delayed two hours and I missed the second. Overall flight postponed of one day and they didn’t pay any expenses I had"
Pros: "I flew in Halloween so they also gave out free candy! More room than I was expecting"
Cons: "Seats were more spacious but definitely over over used."
Pros: "Focus on customer service, spacious and comfortable seating, courtesy with respect to my disability, and general availability of Wi-Fi without charge."
Cons: "Where I am on a long business trip, I did not appreciate being charged $150, above the $30 baggage fee, due to being 8 pounds overweight with my luggage."
Pros: "I like the unlimited snack and beverage options, it definitely came in handy for a Red Eye flight. The crew was polite and accommodating and the plane was clean."
Cons: "I didn't like how cold the plane got at one point and that one would have to pay $5 for a blanket. The signal for the tv would be inconsistent throughout the flight and when it did work, the quality was pretty grainy."
Pros: "The staff was great. Funny and great sense of humor, easy to work with and enjoyable."
Cons: "I didn’t like that I basically paid for someone else’s seat. I got seated next to a gentleman who happened to be too big for his own seat and basically sat in half of my seat for the entire flight. I got half of a seat when I paid for a full one. I couldn’t put the armrest down because it went into his stomach so I had to have someone ontop of me for over 2 hours. It was very uncomfortable and just my luck the guy LOVED to talk. Talked the entire flight took out his phone and showed me all of his pictures. Video chatted his entire family while on the flight and didn’t bother to use the headphones he brought with him. So the entire flight go to hear his mother call him 15 times throughout the flight asking why he wasn’t taking a nap. It was honestly ridiculous. I put headphones in my ears and the guy still continued to talk to me. I tried to close my eyes and pretend to sleep that didn’t work. I had to keep running to the bathroom to just stand in there for some peace and quiet."
Pros: "Flight came out almost at time, arrived in time any way. The luggage arrived quickly, it was the only night flight from LA to NYC that I could found in great price."
Cons: "Serious minus were the seats! Awful seats, back of the seat can’t be banded, very hard and uncomfy to sleep like this!"
Pros: "It was on time, friendly flight attendant and the flight was very snooth i was so relax i fell asleep"
The flight was overbooked and the staff at the gate started calling for volunteers to drop out and offering incentives. That delayed the flight
Delta planes have the WORST seat comfort of any plane in history. It's the opposite of ergonomic, in every sense. They also recline minimally, are covered in a vinyl and have no feet rests. Then the disembarking process is chaotic and time consuming (because of the way they load the plane and deal with luggage). Overall, somewhat frustrating but we arrived safely :)
There was no wifi even after my husband paid for wifi it wasn’t working. The plane looked and felt old.
Update the cabin with tv screens or at least music sources.
Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Pros: "I like flying with Delta, it's just I was not feeling well and our flight got delayed and delayed and delayed. We finally made it on and the extra comfort was great"
Cons: "The food selections not so great. The sandwich was hard. Could use more options."
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Cons: "The seat and area around me on this early morning flight were trashy-- old cups of cheese spread, cracker crumbs, and an empty water bottle."
Cons: "Too hot. Bathrooms were dirty. No leg space in comfort+."
Pros: "Entertainment"
Cons: "Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space"
Pros: "Crew members were friendly and fun"
Cons: "Delay after boarding caused us to sit on plane at gate for over an hour with no explanation of why."
Cons: "Less time on the tarmac. Spent at least 40 min, 20 each side just sitting."
Pros: "Price was right and the flight was comfortable."
Cons: "No inflight entertainment and a real lack of food for a 5 hour flight."
Cons: "Flight took off an hour late, no video monitors on seats for 6 hour flight, all 3 of our bags did not arrive. Sun country unresponsive to trying to locate our bags. I will never fly with them again."
Pros: "Liked the fare"
Cons: "Crew not very welcoming—when boarding, no greeting, no eye contact; after being seated, crew member tersely asked to see my ticket...no please, no explanation, no thank you. In cabin crew did not make us feel safe , secure, cared for. This is the first negative comment I’ve ever posted."
Cons: "Sun Country is a budget airline similar to Ryan Air. The 737 we flew on was very old and scruffy. Cabin crew seemed uninterested in the passengers."
Pros: "Stewardess Alisa was very attentive. She realized my disability and did all she could do to accommodate me."
Cons: "Seats too small."
Cons: "Very rude ticket counter. They wouldn’t allow me to to board even though I showed up an hour, twenty minutes before take-off at their online POSTED terminal BUT they’ve moved (unfortunately no update on their web site). By the time I managed to get from terminal #2 to #5 (around LAX on a busy morning), a half hour later, the counter help wouldn’t even consider issuing me a boarding pass!"
Cons: "My suitcase was left behind I had to pick it up at a later time. My military issued gear was in there and I needed to make sure it would arrive later that day due to me needing my gear the following day. It was flown out with another airline."
Pros: "Pilot immediately informed passengers about why our plane was unable to land at the last minute. This helped relieve some anxiety about the situation."