One hour prior to our 6:15pm connecting flight to Key West, Silver Airways emailed me to notify us of the NEW departure time of 6:00pm. Due to the nature of my connecting flight I arrived at the gate only 1 min after they closed the doors. Feeling bewildered as to how I could have missed boarding when it was only 5:58, I appealed. The attendant notified me of the policy and ushered me to the manager. Though, my ticket expense was quickly refunded It was never explained to me that the departure time had changed.
It wasn't until later, while at a car rental service did I notice my email stating 'change in itineary.' It is insane to me that an airline can MOVE UP a departure time with simply an email to its customers. As I was in flight from Philadelhpia I never received the notifcation, nor would it have mattered as this connecting flight was chosen with specific attention to the time needed to deplane from Southwest and arrive at my next boarding.
It was great that they refunded my ticket cost however, necessary as this dibacle was truly on them. The aggravation of missing my flight was only further aggravated by a 4hour drive to Key West.
Be very careful of your itinerary when choosing a connecting flight through Silver Airways. Allow more than enough time for the unforeseen.
Being delayed again and again all afternoon. So typical.
Broke seats on plane with their backs reclined into the seats behind them gave an unsafe, uncaring air to the trip.
My luggage was not put on my flight..had to wait 3hrs for a 9:30 pm flight...I am a 75 year old handicapped lady with breast cancer.
The lady at the counter made no attempt to get my luggage on my plane.. She told me with much indifference that it would go on the next flight to KW!
I DOUBT THAT ID EVER USE SILVER AIR again!
My baggage did not arrive. The representative at the airport told me they would call me last night when my bag came in, but no one ever called. I saw online that the flight my bag was on was cancelled. I have not been able to reach anyone about the status of my bag this morning. I'm staying 30 miles from the airport and will have to drive back to get my bag (if it ever arrives).
Our plane had mechanical problems at a previous destination which caused a chain reaction of delays. We were supposed to depart at 11:59pm. We departed closer to 3am and arrived 3 and a half hours late. As I result I missed an appointment costing me $75. This is our second JetBlue flight this weekend, both of which had major delays and greatly hampered our trip.
I spent 11 hours at the airport waiting to fly out to Nantucket. The entire time we were told the flight wouldn't be canceled. At 12am it was finally canceled. By that time there was only 1 seat left the next day to Nantucket. My flight the next day was canceled as well.
Both the crew in the plane and the groundcrew were helpful. Particularly the people in Key West, in terms of finding our luggage and helping us get a taxi.
Offer offer healthier food choices, and larger amounts for beverages, particularly water.
Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.
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