The boarding process went very quickly, faster than I’ve ever seen boarding occur. I understand the need for efficiency, but the groups were called so quickly that there was a lot of chaos at the gate and people running through the airport. Then we all sat on the plane for a while, which seemed silly.
Pros: "Boarding was quick and the stewardess took good active care of us"
Cons: "Really by now, we know there is little reason to mask. The constant reminders and the threatening tone is unnecessary and quite annoying."
Pros: "Fast flight"
Cons: "Boarding and deboarding takes too long. If you H‑E‑B a full flight in Covid, social distancing is a joke while deboarding the plane. It was a waste of time."
Cons: "First flight delayed 30mins due to crew rest issues."
Pros: "Transportation of my pet with no issues"
Cons: "Nothing"
Pros: "Nothing."
Cons: "First flight delayed for mechanical. Put on another flight. About to take off and ground for two hrs on the tarmac. No refreshments offered on either. The only thing they did was tell us we had the right to de board after sitting in silence for 1.5 hrs. I wish I could say this is not the norm for American Airlines but they are 5/6 in the past two months for being late and having mechanical issues"
Cons: "The plane to Guatemala was the worst plane I've got in on"
Pros: "I’m alive"
Cons: "An hour late. 3 gate changes. Missed connection in Phoenix. Typical AA."
Pros: "Yes! They were helpful and nice as well on the flight."
Cons: "Mhm.. Nothing."
Pros: "Seats were comfortable"
Cons: "Better route planning and time management"
Pros: "Flying is not fun… The seats are too close together making it very difficult to stand up to enter or exit the aisle!"
Pros: "Michael DJ was awesome! Made us laugh during the safety demonstration which was much appreciated on a long travel time home!"
Cons: "The descent down to the airport was rough. I felt it was done too quickly, caused a lot of pressure on my head and was very painful"
Pros: "Awful"
Cons: "Hot crowded late horrible"
Pros: "Attentive crew, generous drinks"
Cons: "I am not crazy about this plane. I had flat beds, but the ones that face each other in an awkwardly intimate way. Also miss the places to store the things I might need/want on the flight. All I had was the little drawer."
Pros: "I really appreciate the automatic notifications letting me know what gate my connection is at and what baggage claim I’m in. Very nice."
Cons: "Nothing that I took note of."
Pros: "Crew was great, boarded quickly."
Cons: "San Antonio has connection from different terminals requires security recheck without any assistance from staff. Nearly half my flight missed it's connections due to slow security."
Pros: "Comfortable, friendly and ON-TIME!!!"
Pros: "Both flights on time. Boarding slow but organized"
Pros: "On time"
Cons: "Nothing"
Pros: "the movie selection was quite nice"
Cons: "I have to run to get my connection flight"
Pros: "Flight was delayed. booked another flight through Dallas with a 150 minutes layover there. That almost wasn't enough as we had an unscheduled 1 hour stop in Austi . In Dallas I had to run from one flight to the next. The only reason I made was because the connecting flight eas also delayed. In rhe end we landed at SFO (instead of OAK) over 2 hours later than originally scheduled. To make matters worse, there was a backup on the Dublin grade, making the drive home to Tracy over three hours long. arrived at SAT at 4:30 PM CDT and arrived home in Tracy after 3:30 AM OFT. oh yeah, and my luggage didn't make it at all..."
Cons: "That I had to take multiple plans when I wanted a one time stop"
Pros: "The service was excellent and the flight on time."
Cons: "The seats have been refurbished In the narrow size."
Pros: "Nothing good to say about AA"
Cons: "AA screwed up reservations by rescheduling flights by 3 hours earlier (done not once but two times) causing 6 hour layover. This plus an additional 2:38 delay on next flight made the journey horrible. Will never book an AA/BA flight again for intrnational travel."
Pros: "On time."
Cons: "No overhead. No crew interaction getting on or off plane. First time in 55 years no crew at door as deplaned."
Pros: "Boarding was easy and pleasant"
Cons: "The aircraft was tiny and we were delayed"
Pros: "The aircraft was perfect :)"
Cons: "The new basic economy fair. My tickets were booked before this happened and I was requested to pay my carry on"
Pros: "Fast flight."
Cons: "Hours of sitting without free Wifi and flight attendants that could care less. Also the small print in all of AA’s ticket deals and what they really don’t offer."
Cons: "Plane was cold, seats old and uncomfortable"
Pros: "Amazing flight..,......... Great service"
Pros: "All"
Cons: "Nothing"
Pros: "Smooth takeoff and landing. The seats were comfortable for a 3 hour flight."
Cons: "Nothing to complain about. I was satisfied with this flight."
Pros: "I took American's first direct flight between Philadelphia and San Antonio. It was a nice plane, good service, and amenities for a cost. Love that the plane had plugs!"
Pros: "In spite of adverse situations the counter staff was extremely helpful"
Pros: "Boarding and flight was on time."
Cons: "Nothing."
Pros: "Every thing. I am not rating it as excellent only for the 'Maxim' : "There is always scope for Improvement""
Cons: "Nil. No complaints what so ever."
Pros: "crew"
Cons: "air conditioning did not work well. heat was coming into the plane from the windows."
Pros: "On time, staff at gate and on plane friendly and courteous."
Cons: "No plug for electronics. Seats crowded with heavy person next to me."
Pros: "Overall flight was great. Crew, pilot, flight attendants, boarding, everyone and everything was great. Water and orange juice was offered even for a 45 min short flight."
Cons: "None"
Pros: "Punctuality and clean plane"
Cons: "That I bought a ticket for British Airways and found out that American was my carrier to Dallas as well as Paris."
Pros: "Flight was on time"
Pros: "The seating was good."
Cons: "Even though the weather caused issues, i felt that we were treated poorly. I wound up having to sleep in an airport. Never had to do that before. There was no empathy for our situation whatsoever."
Pros: "I am going to miss the old MD80's when they are gone."
Cons: "The lack of leg space didn't know it was that bad."
Pros: "Flight much better organized, seat more comfortable"
Pros: "Clean, friendly"
Cons: "The first leg of my flight left an hour earlier than scheduled, and I was never notified. Fortunately I found out when I went to "check in" the night before, and was able to arrange for earlier transportation to the airport."