Second time flying with Alaska. I am a big Southwest fan. Staff was great. No problems. Communication was good. That is all you can ask for. Get me to my destination on time and with out hassle. Thanks
Excellent customer service!
Pros: "Direct flight option"
Cons: "easier and quicker boarding and deboarding"
Pros: "crew was fantastic"
Cons: "less drunk people"
Pros: "Crew was great. Flights were on time. Got luggage quickly. USB and AC charger plug ins on the plane were great"
Cons: "Seats were not comfortable"
Pros: "Always a great airline and crew"
Cons: "Beverage service could be more frequent"
Pros: "Crew was great, the flight was good. Food is good but expensive."
Cons: "Free or inexpensive food options would be nice. I also prefer when the screens are in the back of the seat and I don't have to stream on my phone or pay high prices to use data."
Pros: "Crew was friendly"
Cons: "Tray tables very dirty, flight overbooked, hard to find gate agents"
Pros: "Great flying experience. Friendly staff, nice plane, very clean, a great budget airliner!"
Cons: "I wasn’t exactly for sure on how to inflight WiFi worked."
Cons: "Person next to me was tobacco smoking! And he was really obese taking up 2 seats! Airline shouldnt have noticed it and took action!"
Pros: "The upgrade to premium was kool and worth it, if the flight wasn't filled. I thought it was a filled flight so I bought the upgrade. Then after purchase found out it wasn't filled, but it was OK cause the perks were AMAZING!"
Cons: "It was a short flight so not much to say that needs to be better."
Pros: "The flight was great and the process from boarding to take off was wonderful. This was also a rescheduled flight after my other flight was cancelled."
Cons: "The seats cushions. They weren't the best. That's all."
Pros: "The flight attendants on all three of my flights were nice and helpful as well as all the employees at each airport I visited. The food was good and I had a great time."
Pros: "My bags were about 3 pounds heavier than allowed and she let me in with them. The crew is overall very nice and professional."
Pros: "Free movies was great."
Cons: "Missing luggage. Please help"
Pros: "Seat, interior setting, crew"
Cons: "Most of food options requires extra charge"
Pros: "It got me to where I was going. Attendants were very good."
Cons: "Long flight delay. Seats were cramped."
Pros: "The fruit and platter, instead of the meal offerings in first class.. Delicious. Warm nuts. delicious. Salted caramel brownie, not good at all. People in first class need to pre- order their meals on the Alaska app, so you will get what you want for your meal. Flight attendants were excellent. Knowledgeable. A medical emergency happened during the flight, the flight crew were very good at assessing the situation, and accessing help on board, as well as on the ground. We hit a lot of turbulent air the last portion of the flight, two aborted attempts at landing, and a long while of figure eights over the KC area to wait out the thunderstorms and wind, we arrived well over an hour late. The flight crew instilled calm, and made us feel safe."
Cons: "The food offerings in first class, not great. Cleanliness of the tray tables not good."
Pros: "The crew was nice! The entertainment was great!"
Cons: "The crew was nice! The entertainment was good. The flight was hot the whole trip. Unfortunately we had three row seats the person who sat by me took up thier seat and part of mine. So couldn’t sit properly in my on seat the whole flight. I felt sorry for the person. Being an ex football player I’m not a little guy. I felt that I should been moved or something."
Cons: "My seat was changed and I had to sit by a baby crying off and on the whole trip...should always let the customer know ahead of time"
Pros: "Extra leg room in economy."
Cons: "Only 3 bathrooms for the entire economy class. The cabin was freezing."
Pros: "Staff was awesome"
Pros: "They came and asked about a drink more than once. Someone noticed we needed deicing. I was able to watch a movie."
Cons: "I was nervous when the deicing liquid refroze on the wings. Mostly gone by take off. Did not see anyone recheck before we started backing out."
Pros: "LOVE the free movies and texting on board"
Pros: "Fast boarding, friendly service. No complaints"
Pros: "Everything about our round trip flight on Alaska Airlines was lovely,"
Cons: "We do however have a complaint. It was necessary for my husband to be seen by a physician in Washington who recommended he return home as soon as possible for evaluation. When we called Alaska Airline to ask about the possibility of doing so, we were told we could fly out the next day for an additional $1000.00+. This on tickets that cost us less than $600.00. We chose to keep our originally scheduled reservations."
Pros: "Opportunity to upgrade to First Class made the 4 hour flight so comfortable. Excellent attentive and friendly flight attendants ... warm cookies!!!"
Pros: "It was a pleasant enough flight. Planes are just very crowded and cramped these days, so not really Alaska's fault."
Pros: "We loved the nonstop flight."
Cons: "Not much in directions/instructions. Waited in check in line only to be directed to another kiosk to print our paperwork, then wait in line again. Would have gone smoother if there were signs telling that."
Cons: "crowded with no room to sit anywhere and couldn't hear announcements outside immediate area. Immigration process too lengthy and almost missed flight with 2 2/12 layover in Seattle."
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Pros: "helpful stall, took me to a side computer and printed my pass anyways , making the flight closing the door 5 min after i sat down. friendly staff and holpful."
Cons: "after checking in at home online ir so i thought. I was told that it was too late to get a boarding pass because my flight h changed departure time an hour before boarding also gates. so was 5 min late. they told me to head at my own risk but it was doable"
Pros: "The entire crew was just fantastic!! Very gracious and helpful. I will continue to recommend Alaska Airlines to all my friends. Thank You for the pleasant experience!!!"
Pros: "The flight crew was very good. Professional and friendly."
Cons: "The seats in the aeroplane where terribly uncomfortable with a lack of leg room. We are people not cattle I would gladly pay more for even a halfway decent seat with legroom"
Pros: "Free WiFi"
Cons: "Not having free meals. Just a tiny cookie."
Pros: "Crewmembers were so friendly, always smiling and made the flight as pleasurable as it could possibly be."
Cons: "The in-flight entertainment did not load on my phone."
Pros: "Friendly crew. On-time flight. Decent coffee. Safe arrival."
Pros: "This flight was great. Boarded on time landed early. Courteous crew and not overcrowded."
Pros: "Boarded and left on time. Short flight so I can't speak to the food or entertainment offerings. Crew was pleasant although probably at the end of a long work day. This is no small thing for people who must deal with the public all day in a small space. It was appreciated!"
Cons: "Nothing to complain about. Nice quick and efficient hop."
Pros: "Assigned seats."
Cons: "Prefer complimentary peanuts over crackers."
Pros: "The flight crew messed up, and didn't see that the people behind my row had a carseat that wasn't aloud to be in the exit row, so they asked my row to switch with them, we all said yes. In exchange for the inconvenience (especially because the seats we were moved to didn't recline) they hooked us up with a ton of free food, movies, and even beers! Everyone was so nice, and our plane had plenty of leg room. To be honest, Alaskan Airlines has become my new favorite Airline"
Pros: "We love Alaska airlines they are usually very easy to work with and provide direct flights to where we want to go to staff is friendly and courteous and they run on time the planes are comfortable and in good shape."
Cons: "They over booked our flight. This is never been a problem traveling with them before. I did not check in 24 hours ahead of time. But there's never been a need to. We actually got to the airport almost 3 hours ahead of time and I had a seat and my wife didn't. Rather than being able to get to the airport and relax we were left in a state of turmoil about whether or not we would get on the flight or not. I can't drive so we need to be on the flight together and we wanted to fly together"
Pros: "Love the new free texting offered by Alaska!"
Pros: "Flight attendants were helpful and cheerful. Seats are comfy, decent food options. Both flights arrived on time"
Pros: "I liked the flight staff very much"
Cons: "I didn't get to finish my movie.... but that was because it was a beautiful day and I kept taking pictures for my class out the window... :-}"
Pros: "Upgrading to the economy plus helped, but that cost me an extra $40. So on top of a plane ticket that was no where close on being on time going or coming back, there was a 25 dollar baggage handling each way, a $40 upgrade (So I can try an get some sleep as we were 2 hours behind coming home, I understand this was optional) and then 22.50 parking fee. So, a $350 dollar ticket turned into a $350+25+25+40+22 = $460 dollar plane ticket. Alaskan airline is not as good of deal as you might think."
Cons: "Alaskan airline can't be on time. they said that they have an 80% on time rating, but the first 2 flights I have ever taken with them (out and back) have both been late, and not just a few minutes. KC to SEA nearly 4 hours late, SEA to KC an hour and a half late. Cheaper, but less reliable. and on top of it all I had to pay 6 dollars for the movie. A movie that was skipping and jumping around"
Pros: "The crew and the convenience of schedules."
Pros: "Amazing service and attendants"
Pros: "Alaska Airlines is by far one of the friendliest airlines!"
Flight got Delayed 3+ hours. Had to change gates. Said the delays were do to weather and then there was a problem with the plane itself
I always love flying Southwest! It restores my faith in humanity
Pros: "We arrived 20 minutes ahead of schedule!"
Cons: "Everything was great!"
Pros: "The best airline I've ever flown with."
Cons: "No wifi available"
Pros: "Boarding was quick and efficient."
Pros: "Not much on this flight"
Cons: "Delays delays delays"
Pros: "The crew"
Cons: "Too much turbulence"
Pros: "Boarded almost last with a service dog. The crew resolved it in a nice and polite manner."
Cons: "Could have preboarded."
Pros: "Very attentive and professional crew."
Cons: "The cabin was EXTREMELY cold!"
Cons: "Good flight smooth sailing! On time"
Cons: "I really hate how bad Southwest WiFi is, wasn't working again. Additionally, the plane was an 800 series jet, basically new, and has this loud music playing during boarding which makes trying to get a last phone call in impossible. What is wrong with a little quiet?"
Pros: "Decent flight."
Cons: "Slow boarding, delayed flight."
Pros: "Excellent customer service."
Cons: "No complaints!"
Pros: "Half an hour early and smooth flight."
Cons: "Snacks were limited, but they were free so in comparison to other airlines it’s hard to complain about this."
Pros: "on time and attentive crew"
Cons: "new seats have no padding and were uncomfortable. flight was late due to overturned baggage car."
Cons: "No reserved seating"
Pros: "I eventually made it home. They also kept the lights off."
Cons: "The flight was severely delayed, and I ended up arriving home over five hours later than expected, at 2:30 a.m. The first flight was pulled off the runway."
Pros: "Flight was on time, plane was clean, flight attendants were courteous and helpful, snacks were more ample than other airlines."
Cons: "We were supposed to leave at 10pm and our flight kept being pushed back. We didn’t get to leave the airport until 2am without an apology, a voucher of any kind. It was a huge inconvenience. I had just wished Southwest would have stepped up their hospitality game on this one."
Cons: "flight was late, no drink service"
Pros: "Checked bag included. Bigger, more comfortable seats compared to other airlines."
Cons: "Everything was good!"
Cons: "Flight delayed by over an hour with no communication to those waiting in terminal as to reason why as plane was at gate. Seems plane was over-fueled so they ended up asking 6 people to take another flight. Once it arrived to KC bags took longer than normal to be delivered."
Pros: "Flight was delayed out of Denver by 45 minutes. Believe it was storm-related, beyond their control."
Cons: "Lots of "bumpy air" that turned out to not be the case. Flight attendants were seated most of the flight, and our kids got really testy when we ran out of food and drinks for them."
Pros: "Loved the crew, extremely friendly and had a sense of humor."
Pros: "Typically efficient operation. The airport staff and flight crew were the usual friendly and accommodating folks I have come to expect. The snacks have gotten worse over the years, but it’s the same across most domestic airlines. I feel fortunate that Southwest still allows you to check luggage w/o additional charge."
Cons: "I vacillate about open seating."
Pros: "Great staff!"
Cons: "There was a bit of a delay to do with the plane. But you can’t avoid things like that all the time."
Pros: "Comfort. Southwest plane 737 was not too crowded for a new year’s eve flight. We had 2 in a Row of 3 seats so we were able to spread out."
Cons: "Avis rental car was located at terminal A while my wife QS at terminal C. A long way to walk for a 70 year old man. Why can it Not be easier to return a car? No Shuttle?"
Pros: "Crew is always very helpful especially with my kids"
Cons: "Wi-Fi didn't work, family boarding is after all the As board which is so wrong. Priority boarding should be for families with kids under 6"
Cons: "Bossy lead flight attendant and the mid-cabin was very cold and not corrected even when a number of people asked."
Pros: "I enjoyed the service"
Cons: "The trip was fine"
Cons: "Flight into Dallas was late and we were automatically re-booked on a later flight to Kansas City. Our original flight to KC was also delayed so we arrived to the gate on time for boarding with our A boarding passes. We were then told we had been re-booked and boarding passes were not accepted. By the time we got this straightened out, we were the last to board and had terrible seats."
Cons: "Everyone is always smooched in like sardines, but it's like that on every flight."
Pros: "It was on time and the service was good"
Cons: "I just abhor the fact that you have to que up for seats. yuck.. I only fly Southwest as a last resort."
Pros: "It was really quick and easy."
Cons: "We had to finish our drinks early due to potential turbulence."
Cons: "Checked bag came back ripped"
Pros: "No surprises in the process. Boarding was smooth, service was good, flight was on time."
Cons: "Nothing in particular."
Pros: "Delayed by 2.5 hours - every 30 minutes or so we got an update saying it'd be another 30 minutes"
Pros: "Crew was fantastic! Courteous & fun!!! I always look forward to flying Southwest ❤️"
Pros: "Everything except the lack of WiFi"
Cons: "No WiFi. What's the deal??"
Pros: "Flight was delayed."
Pros: "Bags arrived"
Cons: "Flight delayed 1 hr and half"
Pros: "I liked the AmEx lounge in Seattle."
Cons: "Not a great amount of choices for food here in KC airport."
Cons: "Second flight didn't have WiFi even though they had send an email that it would have. Boarding the second flight a woman jumped ahead of many people and the boarding agent let her go. Why have priority boarding if it is upheld."
Pros: "Southwest performs well, i feel welcome an know i will get their best service"
Cons: "Need assigned seating, dont like having to wait to know were im seating."
Flight was delayed an hour
Pros: "Enjoyed the friendliness of the crew"
Cons: "The media on this flight was a little outdated"
Pros: "Yes the crew was great."
Cons: "It was a short 2.5 hr flight. Jet blue provided packaged snacks and a soft drink at no additional charge. Other airlines charge for everything. A carry on and a handbag were also allowed which others don't. The seats are leather and have more room. Seems Jet Blue is the last one of those traditional airlines giving more for your money. Thank you Jet Blue ! I am sold."
Cons: "More leg room"
Pros: "Los asientos amplios"
Cons: "The snack bar, Couoh he better"
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Pros: "Free Wifi is great, the plane hugged the coast so it worked for most of the flight. The snacks are decent albeit limited."
Cons: "The baggage check-in system was completely down for over an hour. They didn't communicate to the throngs of people and by luck the system slowly came back up with just enough time to clear security and board."
Cons: "Two hour delay between boarding and then sitting on the runway."
Pros: "Our flight was delayed a grand total of 5 hours"
Cons: "They could’ve had a backup plane more readily available"
Pros: "Crew and seat were good."
Cons: "TV was broken."
Pros: "Smooth flight, early arrival, Nice crew, roomy seats, fun snacks, good movie choices."
Cons: "The touch screen on my seat didn’t work, but the side control did, so I could still watch movies."
Pros: "The seat was good, snacks is good."
Cons: "I wish the crew would did a little more to ask the people behind me stop playing the loud music and talking loud. Also rap music with bad language with children next to it is not a good idea. I actually like rap but not listening loud with the speaker on with kids in the plane is not considerate."
Pros: "Crew handled a health situation very well. Never lost their composure."
Cons: "Not having our luggage lost"
Cons: "Delays on both sides. Empty plane blocking our arrival... come on that is horrible considering the flight was delayed departing"
Cons: "Wasn't their fault but it was a pretty turbulent flight. It's winter and we flew NY to Costa Rica, this is expecteddue to the wind, in the winter, in warmer climates. you could tell the pilot was doing his best to avoid turbulence though & the staff were ultra professional."
Pros: "Aircraft nice, clean and modern"
Cons: "Entertainment had technical issues."
Pros: "Leg room and personal item room under the aisle seat is good. Crew was good. Flight was on time. There was room for carry-on bag this time."
Cons: "Wrong terminal info in JFK air train. Wrong gate info on JFK monitors. Wrong flight info on Gate monitor (bermuda instead of burbank). Seat TV stopped working. Narrow seats. Food sold before drinks, drinks should be first. Rear deplaning never worked due to some problem. Laptop space cramped."
Pros: "Plenty of room and empty seat next to me"
Cons: "Long walk from parking to terminal at JFK"
Cons: "The flight was delayed for like an hour"
Pros: "Everything went well and the lines wasent bad moved pretty fast"
Cons: "So first thing before takeoff one flight attendant told someone to turn there music down because it could be heard outside of the headphones, but then proceeded to talk extremely loud throughout the entire flight to the other attendants. It was a 6am flight and mostly everyone was trying to sleep, but she was so loud that I gave up after trying to. If you tell someone else to be quiet because of sleeping passengers, I recommend you follow your own advice."
Pros: "Legroom is better than most other airlines and crew was very nice"
Cons: "We were delayed on the runway after boarding for an hour and arrived in Burbank an hour late. My screen was broken and I was unable to access any movies or tv shows. Finally, they ran out of meals early on in the flight."
Pros: "Staffs was very attentive and sweet. They made sure I was ok, provided snacks and drinks. Pilot said hello to me and my sister and we had a short chat, I felt very happy with the staffs friendliness and attentiveness."
Cons: "Everything was great! There was a small delay, and that’s all."
Cons: "Once again, on this flight, I, my wife, and our 2-year-old were split up. This time, we were all placed in different rows. Way to go JetBlue! Thankfully, on this flight we had people who were decent enough to trade seats with us (probably because it was only two seats to an aisle, and therefore, no middle seats) so we could be together. Shouldn't have to do this though. PUT FAMILIES TOGETHER ON PLANES, ESPECIALLY IF THEY HAVE YOUNG CHILDREN."
Pros: "Ample leg space, super clean, very amiable staff, free media, all round excellent. Positive feel."
Cons: "Liked everything"
Pros: "Flew to JFK from Jax and back and both flights left on time. Return flight landed 30 minutes early. Seats were comfortable enough. Movies were good. Flight crews attentive"
Cons: "Nothing was bad"
Pros: "Free WiFi was great, but wish I could sign in with my Amazon account instead of setting up TrueBlue."
Cons: "The food cart rushed by without asking if we wanted anything. Also not clear until after food purchase that free snacks would be available throughout the flight."
Pros: "New plane with self service snacks and drinks."
Cons: "Mechanical problems delayed the flight one hour."
Cons: "I arrived 2 hours early. Security lines were long. I had to run to the gate as they announced that the plane doors were closing 20 minutes before takeoff."
Pros: "Very impressed by JetBlues seats- feels bigger than seats for international flights!!"
Cons: "Inflight entertainment was relatively new and varied but remember to bring ur own headphones!! Esp those newer iPhone owners!!"
Cons: "My flight was delayed"
Cons: "Our prior flight arrived 30 minutes late and we had to run to the opposite side of the airport. We were there before the departure time but the staff gave us a hard time saying they were going to lock the doors on us. It wasn't until the flight crew ran up behind us that they finally didn't have an attitude and said we were fine. Online entertainment didn't work, no shows, the map doesn't have a time or useful info. My row was skipped by the crew for snacks. The guy came from behind first, which I didn't see and then one the way back, he didn't even look at my row or the row in front of me."
Pros: "The crew was friendly."
Cons: "The boarding policy changes are confusing. No longer boarding from the rear of the plane and no explanation of how to board sooner without buying an extra space seat. Also the seats are less comfortable."
Pros: "Left on time. Quick, smooth flight. Arrived early. Couldn't have been better!"
Pros: "The customer service was amazing!"
Cons: "The flight was about an hour delayed."
Pros: "Great service, delightful crew, flight went in a smooth and timely manner. Very satisfied."
Cons: "Although the seat had enough of leg space, the folding table in a back of the chair in front of me was malfunctioning, crooked and unstable to a certain degree; I could not push the back seat down. But over all my experience was good"
Pros: "the extra room"
Cons: "My flight was cancelled due to weather (understandable) but jet blues customer service desk was very unfriendly and not helpful"
Pros: "extra leg room that I purchased."
Cons: "gate personnel were rude. called passengers by group, then told them they were blocking the way for other passengers! flight attendants had no personality and didn't interact with passengers I will not fly with this company in the future."
Pros: "They got us on quickly, and the flight arrived quicker than expected."
Cons: "The line for security was poorly managed, tried talking to multiple employees and they all ignored me, and on the plane there was no wifi, and I tried to flag down a flight attendant for water but they never came to the back of the plane."
Pros: "Flight attendant relocated me to exit aisle (see below)."
Cons: "My seat's headphone jack didn't work. Annoying for a long flight --they should be frequently checked and maintained."
Cons: "First off the TSA line was changed right in the middle of waiting in it. They combined two lines into one giant line, putting the other line in front of my line. I know part of this is TSA, but JetBlue has some pull/say in how their terminal works. This doubled my TSA wait time resulting in a 1hr 15 min wait for security. Second, the flight was 20 minutes delayed. Not the best JetBlue day."
Pros: "There was a delay on my flight from Dubai to New York... as a result I missed my flight to Rochester. Now I am being told to rebook the flight and pay full price. I am getting the short end of the stick here. This is totally rip off"
Cons: "Flight departed 2 hrs late. No jet blue personnel were at the gate for hours, and offered no assistance with connections or alternate arrangements. Never had such a poor experience."
Cons: "Tv, internet did not work majority of the flight, air was not that high."
Pros: "The check in process with Jet Blue is always seamless and quick. Great communication. I enjoyed the free wi-fi and under-the-seat outlets. Also love how refreshments are available to grab at anytime."
Cons: "The sound on the movies, etc. is terrible! And half the time the screens don't work."
Pros: "Everything Entertainment Early landing"
Pros: "The snacks were fresh"
Cons: "Several delays, long wait time AFTER we were COMPLETELY boarded, non-communication between staff & passengers regarding WHY we sat on plane for at LEAST an HOUR after boarding, and flight personnel not double checking to make sure that all passengers had something to drink after the snacks were given. JetBlue needs to get it together!!! I will DEFINITELY avoid them in the future!!"
Pros: "The flight attendants were good, helpful , awesome ,"
Cons: "The staff at the kiosks. One lady was rude and impatient and after encountering a problem chose to send me to the counter , I went to another who was patient and we succeeded. The baggage handjers were terrible as well. They're getting paid to lift bags, I had to lift my bag and weigh it on the carousel myself"
Pros: "Helpful and attentive crew"
Pros: "Crew was super amazing and friendly! Very good service also!"
Cons: "No seat back entertainment.."
Pros: "The plane needed more leg room."
Pros: "Boarding was very efficient. Flight attendants were helpful and kind and seemed to care."
Cons: "We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo."
Pros: "Quick and easy boarding and departing. Wonderful and friendly staff."
Cons: "Honestly, everything was great. Food and entertainment were a little lacking but for a 3 hour flight it was more than acceptable."
Cons: "It was great fir a short flight. And they got me there early."
Cons: "My screen wasn’t working. It would have been great if it was."
Cons: "Just a bunch of weather delays because of the bad storms. I did not like the selection of movies and tv shows on the delta flight. So I just listened to podcast in my phone. But other than that everything was great."
Pros: "Helpful crew."
Cons: "These planes are tiny. Our equipment was B717."
Pros: "Small plane without bells and whistles and no middle seats."
Cons: "The internet would not work. I couldn’t use any of the inflight entertainment."
Cons: "More seat space"
Pros: "Wonderful friendly crew. Comfy seat. Very pleasantly impressed with the comfort on a CRJ900 -- windows are large and closer to eye level, standing room is enough."
Pros: "The crew was great and the service was quick and very nice."
Cons: "It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight."
Cons: "We were already very delayed, the flight crew was not nice"
Cons: "Never made it because of my originating flight"
Cons: "The airline cancelled the flight alluring weather conditions, when the reality was they did not wanted the plane to park in Kansas. The weather conditions were even worse on the flight I was moved to, and that flight was not cancelled. They absolutely did not care about the passengers"
Pros: "The staff was very nice and helpful."
Cons: "My husband and I could not fit in the seats without our shoulders being on top of each other. My shoulder was in the aisle way. I am 5’8 and my knees were up againstthe seat in front of me. Our flight from CVG to DFW had none of these problems."
Pros: "Nice plane and super nice crew."
Pros: "The flight crew were really polite and helpful."
Pros: "Nice people"
Cons: "Waiting at gate in KC"
Pros: "The comfort the professionalism of the staff everywhere I went"
Cons: "Little pricey on rental and hotel."
Cons: "poor hospitality by cabin crews poor toilet smell, business class can smell the poor toilet if the door is opened"
Pros: "The movies kept my daughter busy."
Pros: "More room and comfort than American Airlines."
Pros: "Professional, courteous, and responsive attendants and flight crew."
Pros: "The flight from Dallas was on Wednesday the 8th of August. It was scheduled for a 32 minute layover, which turned into a 30 minute layover. My son, who I booked the ticket for, ran all the way to the connecting flight's gate. They'd already closed the doors, and wouldn't let him on. Consequently he had to be re-booked onto the next flight, which didn't leave until 2200."
Cons: "Did I mention that he'd taken a Greyhound bus to Dallas from Memphis on Monday the 6th of August? He got to DFW airport on plenty of time for his flight to Scotland. It should have been DFW to JFK to Glasgow. Delta cancelled his flight. Citing "weather issues." My family researched this, and couldn't find any weather issues in the North East or NY area."
Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was nothing I didn’t like."
Pros: "It was a very easy boarding process and everybody I can across seemed to be enjoying themselves."
Cons: "Seats were a bit uncomfortable and the entertainment was not readily accessible."
Pros: "Mobile entertainment was great and the crew was lovely."
Cons: "Our flight was delayed, which is a understandable part of travel. But what made it worse was that we didn’t have any visibility on our actually departure time. We were first told our flight would be delayed an hour, then the departure time was moved up 40 minutes without any clear messaging. We caught an email from Delta, but if we hadn’t, we might have missed our flight. The plane was also abnormally loud on board, and the air pressure seemed to fluctuate throughout the flight, making the experience uncomfortable."
Pros: "Made the best of a overcrowded messy airport"
Cons: "Pretzel mix was lacking in quantity and taste."
Cons: "SofinwS turned off for most of trip"
Cons: "Delays. Ways late."
Pros: "The service and non stop smooth ride. Boarding was a new experiance taking a bus to the plane. Was quick and crew helpful storing my carryon. Everyone very helpful."
Cons: "Bullshit seating...will happily put frequent flyers next to the freaking toilets."
Pros: "Good service, more leg room than American Airlines."
Cons: "Everything was good."
Pros: "The quick flight was nice, the flight attendants were super sweet and kind and were willing to give me extra snacks when I requested for them. No screens on this flight, but understandable since it was such a short flight :)"
Cons: "Flight attendant late arriving to his job causing a 30 minute delay in boarding. Desk staff at airport seemed more interested in their own conversations than helping passengers . Fight attendants seemed uninterested in their jobs and lacked warmth. 45 minutes late arriving in Kansas City no announcements from captain"
Pros: "A simple and pleasant experience!"
Cons: "Everyone was professional and polite."
Pros: "All went smoothly ."
Pros: "We flew first class for the first time. Now I don't think I'll fly any other way!"
Pros: "Small plane. Not a lot of room for carry-ons."
Cons: "Short-ish flight"
Pros: "Nonstop quick flight"
Pros: "Weather, I think, caused a delay for my flight to Atlanta from Dallas which results in missing my connection. I was traveling with my 4-year old granddaughter. However, when I arrived having already missed my flight, I found special assistance area and was able to immediately connect with an agent who booked us on the next flight (last flight of the day to Richmond). Saving the day."
Cons: "All the planes were full and did not have enough room for carry on causing delays and getting the flight off later. The gate agents and crew did what they could to get the plane loaded faster, but they loaded the front first and those in the back could not get past making loading the plane take even longer."
Cons: "seats were crowded"
Pros: "The African-American gentleman flight attendant was extremely helpful, funny, engaging, and service exceeded normal expectations! The plane had blue lights & calming music on in the cabin."
Cons: "The plane didn't have full catering options."
Pros: "Nice flight. Early arrival. Had a complementary beer onboard. Luggage in less than 20 mins."
The plane never seemed to cool off. Idk if AC wasn’t working. It was warm most of the flight. Other than that it was a good experience.
Pros: "The pilot was hilarious and his jokes really helped calm the situation when there was crazy turbulence"
Cons: "My one hour layover turned into a 4 hour past 2AM arrival time."
Cons: "No beverages available to even purchase ! Ridiculous!"
Pros: "Wonderful crew, Shefan provided excellent service. This was my first time flying first class and my expectations were exceeded."
Pros: "The choice of new movies!"
Cons: "On my side crew lady was almost rude, for sure not friendly nor smiling. A lot of space for improvement there."
Pros: "I suppose we’re grateful for “free entertainment on your own device”."
Cons: "Robust entertainment on a seat-back screen."
Pros: "Crew was very good. Seating was bad"
Cons: "Bigger seats"
Cons: "Seats are narrow and no leg room"
Pros: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Cons: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Pros: "Not much."
Cons: "The crew was either tired or not at it best; service was just ok. No smiles."
Cons: "My original flight was delayed then we had to spend the night in Dallas."
Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."
Pros: "Crew was polite, Captain was helpful."
Cons: "Flight was delayed due to mechanical issues."
Pros: "The flight was shorter than we expected! And after a long flight that was most appreciated."
Cons: "I expect better service from American Airlines, total disappointment. Given incorrect information by 2 gate agents concerning connecting flight delays."
Pros: "We arrived 40min earlier than expected"
Pros: "plane had wifi"
Cons: "multiple gate changes multiple delays boarded and then sat on the plane never pushing back from gate"
Cons: "After getting us lined up for boarding we were told to wait due to maintenance."
Pros: "Thank God for the entertainment options in this flight since it is so long... seats recline a bit but the leg room is a bit small, so by the end everything hurts anyway. Had a nice dinner and several snacks. Not too bad. The crew was pretty friendly. I have no complaints at all about AA."
Pros: "Wi-Fi was great. Watched two movies. Flight was on time and painless"
Cons: "Only complimentary snack was pretzels and only a cup of water."
Cons: "First of all, this flight was not good; that was my rating for the first leg of CLE to DFW. DFW to SJC was a disaster due to weather and multiple equipment changes. Overall the flight was delayed 7 hours, from 4:50pm to 11:40pm. I opted to reschedule for the following morning -- and that flight ended up being delayed for an hour due to equipment changes and mechanical issues. Door-to-door I spent 30 hours getting from CLE to SJC."
Pros: "The food was good and there was a great entertainment selection."
Cons: "The one calling out the group numbers was unnecessarily rude. Then when I couldn't pull up my boarding pass to see my seat number the woman at plane's door acted like they was nothing she could do to find out my seat. Luckily another flight attendant actually knew how to do something and cared about me getting to my seat. For the flight, the air quality in the plane wasn't good and they seats felt like small prisons."
Pros: "All good, on time, crew was pleasant!"
Cons: "All good"
Cons: "Lost luggage for more than 18 hours. Poor costumer service by baggage assistance: Too many issues to even mention it. Arrived in Cancun w/o luggages and connection to Cuba with another airline and no luggages for 2 weeks."
Pros: "Good flight. Fairly comfortable flight. Attendants Were friendly and helpful."
Cons: "The movie was mediocre. Biscuit cookie was tasteless. Would prefer peanuts or pretzels."
Cons: "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."
Pros: "Boarding and flight was on time."
Pros: "nothing really"
Cons: "crowded seats , packed flight,"
Pros: "Quick smooth flight"
Cons: "Everything went well with this flight."
Cons: "Beyond pritzzels pls have other snack varieties"
Pros: "Flew a 787, so pretty new aircraft. That meant good seat-back entertainment system. Got to watch 2 complete movies - one before we got off the ground. Keep reading..."
Cons: "The flight boarded just fine. Then, about the time we should have been pushing back from the gate, a flight attendant comes on the PA asking for a licensed doctor. Several minutes later, they announce that there's a medical emergency and EMTs are on the way. Said EMT comes down the aisle with a wheelchair. I assume they took that passenger off the back, because they didn't come back by me. We finally leave the gate only to find that the weather we were supposed to get out ahead of had now rolled in, and we're stuck on the taxiway for an hour and a half. Once we finally got airborne, things went well. When we arrived at LAX, we parked in a remote area and had to bus to the terminal. So, while none of this was really anything American could have prevented, it made the flight more of an ordeal."
Pros: "the clerk at the boarding desk was kind"
Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."
Cons: "Because it was a day later!!!"
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Pros: "Movie was free to watch and seat had usb to charge my phone."
Cons: "Paid extra for priority boarding, that was a mistake. We got boarding group one but by the time all the families with kids, first class, and frequent flyers went ahead of us they called all remaining groups together. Forget about overhead space left over, we had to gate check carry on. Seats were very uncomfortable, no room under the seat because of a big metal box for power outlets. No leg room, sat shoulders and thighs touching with neighbors. No meal service, just drinks and pretzels, luckily we picked up something to go changing planes in Dallas. Never again!"
Cons: "Had to wait on the crew Short fight rushed service"
Cons: "Did not get to finish the movie I was watching on my first flight and movies were not offered on this flight."
Pros: "Easy to navigate site. Was given Pre-check on one leg, which was nice."
Cons: "Had to purchase a seat on one leg, resulting in an extra $12. That was a surprise."
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Pros: "Affordable first class seat - very unusual for AA"
Cons: "No complaints"
Pros: "I was allocated a seat on the plane, and we even made it from point A to point B"
Cons: "Woah man American Airlines exemplifies everything that I hate about flying. It feels like the staff are just trying to make it work with a company that just isn't run as well as it could be. That leaves the staff to clean up the mess that was probably made by people higher up the chain. Flight delays all over the terminal, overbooked flights, and just a general feeling of disorganization makes everything with American Airlines feel a little more tense than it really needs to be. Once we all got crammed into our seats the plane took off and landed at my final destination, which really at the end of the day is the part that matters."
Pros: "Comfortable seats. Flight left on time"
Cons: "This flight never happened due to an airport and schedule shift caused by the first leg being cancelled."