Pros: "Crew was fantastic!"
Pros: "Fly monthly with Alaska and never let me down."
Pros: "I was given an exit row seat since there were so many open seats and it reminded me of flying before 9/11. I’m 6’6” and pre9/11 I was always ushered to an exit iris seat. So it was extremely thoughtful of the check-in agent to do that for me."
Cons: "The flight crew, check-in agent everyone was awesome and the flight was a real pleasure."
Pros: "Excellent crew. Seats pretty comfortable and fair leg room for economy"
Cons: "Good choices of movies and shows, but was tricky getting access."
Pros: "In seat entertainment. Great crew."
Cons: "An hour and 15 minutes late departing"
Cons: "One of my better flights on Alaska. The chicken sandwich was very tasty, the crew was great, they made sure I had what ever I needed. Water, coffee, food & more than once"
Cons: "Flight delayed due to non-working APU, had to wait for another gate due to late arrival. 8:25 scheduled arrival, now at a gate at 9:54."
Cons: "Flight 4 hours late."
Pros: "The crew is very kind an helpful , the seats are comfy and flight was nice and smooth and got to destination early ."
Cons: "Crying baby and turbulence. Nothing in anyone’s control."
Pros: "The check in process was smooth"
Cons: "The business/ first class seats are very uncomfortable ( limited by design) The food choices limited, worse than microwaved TV dinners"
Pros: "Friendly crew"
Cons: "Families with small kids and babies should be seated together and not scattered about the plane."
Pros: "They were friendly."
Cons: "All pluses."
Pros: "Smooth experience"
Cons: "Gogoinflight wifi can be erratic"
Pros: "Crew were friendly"
Cons: "Entertainment system down."
Pros: "On time, not bumpy, new chocolate snack, clean, easy boarding -- you did it all!"
Pros: "Missed floght"
Cons: "Alaska overbooking to 107% (TSA’s explanation) at security checkpoint D at SFO FROM 10-1am caused many missed flights and many disgruntled passengers due to TSA agents being incredibly in hospitable."
Cons: "They can’t regulate temperatures in the front half of the plane. Don’t fly Alaska anymore."
Pros: "Fast and organized check in and boarding. Friendly staff."
Cons: "Expensive airline food. Meals should be included for long flights."
Pros: "Crew was great. Gogo flight entertainment was very good. Boarding was quick and easy."
Cons: "I upgraded to row 6 because I thought it would be more comfortable. I have now learned that the seats in row 6 are narrower due to the tray having to be the flip up type housed in the arm rest. This makes the seat narrower and quite tight for sized large people. 5 hours is a long time to sit in an uncomfortable seat. It did not compensate for the slightly longer leg room."
Pros: "I liked that we were going to Hawaii."
Cons: "No entertainment no food only 1drink service. Staff seemed generally unhappy and burdened by passengers."
Pros: "Flight was on time and arrived on time"
Cons: "No free entertainment options for a six hour flight"
Pros: "Staff go above and beyond to be friendly and they truly do have a serve with a smile attitude."
Pros: "Air vents let very little air flow so it was pretty warm during the entire 5 1/2 hrflight. 737-900 has lane."
Cons: "Temp was warm"
Pros: "Again I had premium sitting, very comfortable. I did have a meal, coconut chicken and jasmine rice. It was tasty but I wish they had given out a packet of soy sauce."
Cons: "There were fewer people on this flight and I had the whole row to my self. Unfortunately I was in row 6 behind 1st class that had the pullout trays. So I was not able to lift the arms in between the seats and stretch out."
Pros: "The crew on the plane was so great. Really friendly so helpful. I wish I could remember all their names but Ken really stood out. He was such a happy and kind steward."
Cons: "This plane was on the old side. But still clean and the crew was great."
Pros: "I felt a great pleasure that there was a changing table in one of the bathrooms. This made things so much easier with a child. The staff was friendly for the most part and allowed us to stretch."
Cons: "The stewards dropped empty plastic cups on me three times and never once said sorry. It was kind of odd from a customer service aspect."
Pros: "Alsaka rocks. They we lovely from check in to the get off on to the tarmac in Kona. Got to go out the back door or the plane."
Pros: "Pleasant flight"
Cons: "NO WINDOW SEAT! Bummer!"
Cons: "Please keep the restroom cleaner, thanks!"
Pros: "Flight good and luckily for passengers, not full so more space!! Bought hot meal, and was good ."
Pros: "Little bit more leg room in the Premier seats. Not sure if it was worth the extra cost though-$69...little more legroom, kinda early boarding, a teeny, tiny snack box and free alcoholic drinks (drink service wasn’t speedy so you maybe got a chance for 2)."
Cons: "It was a long flight. No fault of the airline, just a long flight. The food is ridiculously overpriced so you should plan ahead for your own meals."
Pros: "Everyone was so friendly and helpful. There was a half way blind man sitting behind us and they made sure he had everything he needed the whole flight. I wish Alaska flew everywhere because I would never fly anything else."
Pros: "tablets were perfect for my seven year old."
Pros: "Over all our trip was great. We had early boarding, the flight attendants we're very helpful. They checked to see if you needed anything thru the entire trip. The food was good. Both flights were on time."
Cons: "Nothing, everything was great."
Pros: "Very friendly crew. Efficient boarding."
Cons: "Small selection of movies. Must use one's own portable device to view movies, or rent one of their tablets."
Pros: "I got there and home safely. Relatively smooth flight both ways. Liked the fact we were on time, or even early."
Cons: "Flying in general."
Pros: "Exceptional flight crew - attentive and friendly."
Pros: "Pilot was always keeping everyone posted about time and turbulence"
Pros: "Fairly new plane"
Cons: "The two people next to me each had a loose chihuahua. The plane was full and there was no other seat available."
Pros: "The power outlet..."
Cons: "that it didn't have tight enough holes to hold the plug in place (it would keep falling)"
Pros: "They suspect the tail of the plane scraped the ground on take off. We hit severe turbulence just after take off that cause the plane to lose cabin pressure. We were routed right back to RDU. After a check of systems we were put back on the plane."
Cons: "There was not much of a vote of confidence that getting back in the plane was a good idea but just the best option at the time! They could have communicated better and more professionally."
Pros: "tablets to keep kids busy, flight was on time"
Cons: "flights changed times, our original seats were lost and upgrades cost $80 per person"
Pros: "Quick boarding, good seating I didnt assign. Quick in flight beverages offered food,entertainment."
Cons: "Had to purchase food,entertainment, 2/3bathrooms for coach all in the back of cabin none in middle or front."
Pros: "The Captain was skilled, made you feel comfortable. Kept us informed. From take off to landing all were smooth. Prefer Alaska Airline over all others."
Pros: "Accommodating to pets on board. Very helpful attendants and friendly staff overall. Always pleasant to call Alaska bc they are personable."
Cons: "I spoke with someone a month in advance and reserved seats, and booked a pet. The night before our flight I requested wheelchair assistance online. When we arrived they didn't have us down for assistance, didn't have record of the dog and had switched all our seats so we no longer were together or had an aisle. They rectified as best they could and were, again, very friendly. Just somehow miscommunication between the lines."
Pros: "I am a flexible, thin, 5'0" person and had a hard time sitting on that plane! Ugh. I don't know how bigger people make it through the flight."
Pros: "Love the charging station on every seatback, friendly crew and healthy snacks."
Cons: "Wrapped glassware in checked in luggage. Glassware looked so broken as if someone jumped on the suitcase. Never saw crushed glass like that."
Pros: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Cons: "Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class."
Cons: "Seat wasn't comfortable"
Cons: "Delays both in DETROIT and a huge delay in Shanghai."
Cons: "It felt like the flight attendant had a long day. Chairs weren't super comfortable."
Pros: "Easy, fast, simple. Not crowded."
Cons: "They left without us. They could have waited a few minutes knowing we were on a delayed flight but didn't. They actually left early."
Pros: "No delays. Easy boarding."
Pros: "Customer service on the phone."
Cons: "Delays all day on delta. On my way out and on the return flight."
Cons: "Our itinerary was canceled"
Cons: "The flight was 2.5 hours late. Then it was freezing in the flight. I let the crew know and it warmed up at the front and back of the plane but it was unbearable in the middle. It took me two hours to warm back up!"
Pros: "Fly attendants were very professional"
Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Pros: "The seats were awful .how many can squeeze in. .horrible"
Cons: "Room to breathe, move a little"
Pros: "Very bad crew. Seats very uncomfortable"
Cons: "Crew could have been better"
Cons: "I missed my flight due to Tsa"
Pros: "Smooth. Fast boarding"
Pros: "Everyone is working the gate and on the plane were amazing!"
Cons: "The fact that I couldn't change flights on the day of travel"
Pros: "Great service, on time."
Cons: "Could not print subsequent AeroMexico flight segment boarding pass."
Pros: "flight attendants"
Cons: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Cons: "No Gluten free option"
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Pros: "Delta is not a good place to be"
Cons: "Delta is not good on customer service"
Pros: "I loved the check-in reminders, up-to-date flight info, and overall friendliness and helpfulness of the attendants."
Pros: "It was on time. Flight attendants were courteous. There were snacks."
Pros: "Smooth quick flight."
Cons: "I had to rebook as opposed to it being done by Delta. Cancelation was due to equipment."
Pros: "Flew in First Class. Felt very pampered"
Pros: "The boarding was easy, crew was super and the travel was awesome."
Cons: "The airplane was freezing cold. I had on a sweater and jacket and was unbearably cold. The entire plane was miserable. There weren’t any blankets either...this is not the"
Pros: "On Tim and friendly"
Pros: "Good flight crew"
Cons: "Flight was delayed with no explanation."
Cons: "After fully boarding the plane, we all had to leave because the air conditioning failed. We've traveled five times on Delta this year and every trip has had a significant delay."
Cons: "Flight overbooked and the gate paid no attention to how many bags were being brought onboard. Was forced to check my carry on. I hope it arrived."
Pros: "Flight attendants were extremely nice to my baby and me. Didn't feel rushed. Nice variety of snacks."
Pros: "there was NOTHING good about the trip from nc to atl to fl!"
Cons: "where should i start? my flight was delayed leaving NC to ATL. after standing in line for over an hr trying to speak to someone about the issue. i was notified on my phone i could keep my current flight or rebook of course i wanted to keep my current flight since it was my birthday weekend. i then called delta (in nc) for help since they told us we wouldnt make our 1030 flight and we might have to stay in a hotel that night until we could rebook the flight. not cool! i was told by a person (in nc)about what i should do once landed in ATL. they were beyond rude. they turned their backs or gave half answers. when asked about the hotel for the night they told me they werent going to handle that and i had to pay for a hotel AFTER i was just told by a delta agent that if i had to stay overnight my hotel was going to be covered. i then again called a delta agent in ATL after being informed that my status on the stand by list wasnt activated and i had less than 10 mins to make it to the next terminal and try to get activated and i would probably not get onto that flight to leave ATL. we were told that we had to stay in the terminal that night. my whole trip could have been ruined from the start from the flight being delayed in NC to talking to rude delta agents in NC and ATL. my flight status being one thing and then finding out it was something else. i never had to deal with something like this."
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."
Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Pros: "Everything was great. Staff were friendly and courteous, I only had one problem but even that was solved and I was taken care of."
Cons: "The only thing I didn't like was that wires got crossed and now I don't have my luggage because my check in agent from the start of my journey didn't send it to the right place."
Cons: "Flight was completely full and I was seated next to someone who required TWO seat belt extenders! I was so uncomfortable, they were sitting on top of me, couldn't even put down the arm rest. The flight attendant said there was nothing they could do."
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Cons: "That I missed my son graduating from the Air Force"
Pros: "Everything else good."
Pros: "Crew was friendly and apologetic"
Cons: "The AC did not work and we had to get off and hang out in the jetway for probably 45 minutes. Nightmare."
Pros: "Delta gave out free snacks and then I got a flight for the next day."
Cons: "After being delayed over 5 hours and then being on the airplane the flight got cancelled."
Pros: "Before we even boarded, the ticket agent happily found two seats together for my husband & I. The in-flight staff was particularly helpful. We had some medicine that needed to be refrigerated and they both provided a bag of ice for us to keep it in and checked back to replace the ice as it melted."
Pros: "The cookies on board were tasty."
Cons: "There was no gate agent until another passenger went all the way to another gate to retrieve one. The flight kept getting delayed, but no one made any announcements about why or even that there was a delay. Passengers just kept noticing the time change on the flight info board. On board, if you didn't buy into Delta's classist system of paying for an "extra comfort" seat (which, by the way, is a regular seat), you were seated in a tiny shoved in extra row where even my 8 year old's knees bumped the seat in front of us while seated. I will never fly Delta again, particularly with them being one of the priciest options."
Pros: "Crew was very friendly during the very short flight."
Cons: "Seats were very uncomfortable - not a lot of padding."
Pros: "Nothing really."
Cons: "Arrived at airport at 08:00a for 09:10a flight. Delay for weather, then crew rest, then cancelled ~6 hours later. All while sitting in the airport like a dope. Put on a flight with overnight in LGA, but they could not tell us if a voucher would be provided. Usual story since the govt does not mandate the airlines do better. Was not advised to try standby on other later flights, which worked. Finally landing in BOS, we sat for 45+ min waiting for a third person to flag the plan to the gate. Understand why, but really annoying after such a long day full of delays. Felt many areas could have been handled better. Each person individually tried, but in aggregate it was a mess."
Cons: "Flight was broken we had to get off. I had to book a hotel room was so tired"
Cons: "Try not to loose my luggage next time full of my family’s Christmas gifts. It was a short flight and a giant Leopard print bag. Crew was rude, didn’t wake me to let me sit up. She just shoved my seat forward"
Cons: "complimentary ear plugs for when there are crying children"
Pros: "Like the multiple USB charging outlets and the mobile device holder on the backrest"
Cons: "We are stranded in Miami due to another passengers medical needs. That delay caused us to miss our Connecting flight. We are now unable to get to Belize until Friday and the best they will offer is a coupon for like $30 off a crappy hotel. Next time I’ll lsy more for delta’s far superior service"
Pros: "The boarding process was not complicated and my moved along in an orderly fashion."
Cons: "Make the seats more comfortable! Especially on long fights where the risk of blood clots are higher."
Pros: "Flight was on time. They fed us two meals."
Cons: "Seats in coach are incredibly cramped, and blankets are comically small. The food was pretty terrible and the vegetarian option not particularly nutritious."
Pros: "The crew were great and the flight was quick."
Cons: "The blankets are really thin and so we were cold. They do not offer eye masks anymore. So sad"
Pros: "Crew was kind & friendly. They found my wife and I empty seats where we could stretch out. Food was great too. No complaints."
Pros: "Boarding, entertainment"
Cons: "Arm rests were immobile, meaning could not take advantage of empty seat next to me."
Pros: "Not a full flight"
Cons: "Not unhappy"
Pros: "I like the fact that I made it to London alive. The turbulence was so bad and the pilot never came on and reassured us I was shaking and nervous all the way across the ocean"
Cons: "The boarding issue to me is a big problem you should put the conditions of the ticket up front and center for example boarding last when you are on an international flight with bags that need to be put in the overhead is a big problem having to pay for each seed internationally for each leg of the trip made my ticket just as expensive as if I had bought it from a regular company never again will I use your service rip off rip off. Once you buy the ticket then you send clarification letting the passenger know they have no rights I had no right to anything I was wondering if they were going to tell me I had to clean the plane in order to be transported from New York to Spain. A satisfied customer is a repeat customer you got over on me once but never again"
Pros: "I would like that the seats were not so small I got 2 people with overweight and I was very uncomfortable the trip"
Cons: "in all the flight you did not have internet WiFi"
Pros: "The movie selection was great!"
Pros: "We were delayed, but still arrived almost on time at our destination"
Cons: "Delay due to weather."
Cons: "I paid $10 for the WiFi service and it wouldn’t connect at all. I had a short flight so i never got to send my emails off. American Airlines should refund me my $10."
Cons: "Seats were too narrow and distance between sets is too small"
Pros: "Direct flight Good crew"
Cons: "One bathroom for whole plane for 5.5 hr flight. Enough said."
Pros: "On time, smooth flight. Service was meh."
Cons: "A USB port would be nice!!!"
Cons: "Delayed flight all day long from 11:58 AM till 8:00 PM, where they blamed it on traffic at RDU airport, weather in Chicago, and finally a maintenance delay for from 2:00 PM till 8 PM before they canceled!"
Pros: "Great entertainment. Ok food and drinks. Newer777."
Cons: "Long flights are pure torture in these small seats."
Cons: "Delays and more delays"
Pros: "Food was edible, flight left early, arrived early in philadelpia, the customer service helped out it my baggage."
Pros: "The flight was 30 minutes faster than initially scheduled. It was great."
Cons: "The flight left 10 minutes late, but on my positive comments, this was remedied in the end."
Pros: "Economy class seats better than UA."
Cons: "Economy class seats always have room for improvement."
Pros: "Not over crowded and friendly crew."
Cons: "Not enough food to feed all passengers and the service was very slow."
Pros: "But the crew was great!"
Pros: "New aircraft with good entertainment system. Did not crash."
Cons: "Very tight seat spacing in pitch and width. Screen did not tilt so even with the very minimal backrest recline viewing was not ideal. This was to "punish" me for not buying the various seating upcharges American tag onto the ticket price. It was a low cost ticket on a very convenient transatlantic flight from RDU, "Easyjet" pricing brings "Easyjet" seating. I have flow a lot, 3MM miles on UA alone, and this reminded me why AA did not get much of my business! I will have to revert to the "Continentalised" UA (another sore point!)."
Pros: "Smooth flight with no issues at all"
Pros: "Comfy/roomy seats, friendly staff, female pilot!!"
Cons: "It was freezing and blankets were not available. It is typically cold on flights but this felt like sitting in a freezer. That is the o not reason I gave 4 stars and a 3 star for comfort"
Cons: "Flights out of RDU to Philly were late. AA will not let you get on another flight going to the same destination if your checked luggage has been committed to particular flight beforehand. You have to fly with your luggage."
Pros: "On time"
Cons: "Very cold on board"
Pros: "Boarding, staff, service, arrival all great"
Cons: "No issues"
Pros: "BA personnel were nice on phone, but couldn't help me check in when online systems were confused by BA/AA booking. I had to check in at the AA desk at RDU. Fortunately I already had a seat assignment and allowed plenty of time."
Cons: "Difficulty checking in online."
Pros: "The entertainment was excellent! Flight was top notch! A+++ , very friendly people and nice to talk to!"
Cons: "A hippie beside me opened up his homemade fish and garlic hummus! But excellent on American Airlines end!"
Pros: "Great entertainment my second leg with personal TVs and great selection of movies and games. Also got great exit row seating for no additional price!"
Pros: "Slick boarding"
Cons: "No movies on way out."
Pros: "The aircraft was not well maintained, middle holds were small and could not accommodate a normal hand bag. A side hold had to be taped to close it."
Pros: "On time. Helpful at check-in and friendly staff on board."
Pros: "Worst customer service I have ever experience"
Cons: "They canceled my flight to Florida due to hurricane then refused to refund my return flight ticket. How can I fly back if I never made it there. Bunch of thiefs kept my money and they never got me to my destination."
Cons: "Maintenance delay caused me a 4 hour delay getting home on a work night. Going to be a long day tomorrow. Switched connector to United."
Pros: "Flight left about 30 min late but still landed in philly pretty much only time."
Cons: "I wish there was a way to request to not sit next to someone carrying on a pet."
Cons: "We could not check in online because we refused to pay for seats that I felt that already purchased or was entitled to one so I bought a ticket. When we got to the airport and checked in they did not put me and my traveling partner together meaning they didn't see them together not to mention. Our flight was delayed and we only have 4 minutes to get from gate a to gate. We got to the gate collected our boarding passes found out we were seated at the very very very back of the plane right next to the restrooms.........NICE"
Pros: "Safe trip"
Cons: "I froze the entire time"
Cons: "Check in problems with precheck. There seems to be a consistent issue with seeing our precheck on our boarding pass. This has happened twice. Otherwise good overall. Time to fix the problem"
Cons: "Older airplane with ragged seats; food wasn't very good"
Pros: "Getting off the plane."
Cons: "First, it was a big ordeal to get seats together, traveling with 3 children. Seats did not recline. No movie screen, entertainment. Weren’t allowed a carryon, only under seat. Will not fly united again."
Cons: "Another airport would be better, no extra charges for bags would be even better!"
Cons: "Overall, flawless"
Pros: "Getting off the plane. The unusually chipper voices telling us “B-bye”"
Cons: "I remember reading that Aeroflot in Russia has better customer service than United Air Lines. Well, it was on full display today on our flight from LAX to Kona repleat with the veteran battle ax barking orders at passengers; “The Bathroom is by the blue curtaaaaaaiiiins!!!!!’ Poor victim seemed utterly humiliated. Seating is cramped, seats narrow and unsupportive and the old 757’s (c. 1997) entertainment system is ancient...the touch screens seemed unresponsive, but were in fact just slow...as 5-7 seconds would elapse between touching the screen and the command being implemented. A full re-boot was ordered about 30-45 minutes into the flight. As expected, there were some bumps in the air, but we welcommed them because it required the crew to sit down, freeing us of their ultra passive agressiveness."
Cons: "The breakfast could have been more substantial than just a muffin. But everything else was very good!"
Pros: "Flight left on time and arrived almost 30 minutes early."
Cons: "The general shrinking size of airplane seats is ridiculous. And one of the restrooms was not locking properly."
Pros: "Thankful for infight entertainment and wifi"
Cons: "United flight attendants (not former continental) really need attitude overhauls. Customer Service is your job, stop acting as though assisting passengers is an inconvenience to you."
Pros: "The entertainment onboard was good"
Cons: "Five hour delay due to the aircraft maintenance."
Pros: "The flight was nice crew was nice"
Cons: "The fact it took three calls to get chair to the gate my knees and back is not good.. Some places on a flight the airline took one call few min chair was there this was the longest I had to wait and get someone to call and call"
Cons: "Poor food for the price"
Pros: "The entertainment selection was great!! The crew was great!"
Cons: "It was SO hot on plane, I was miserable the whole flight. It started out with a delay on the tarmac due to the air conditioning not working. We had to wait for maintenance to fix that. That wasn’t a big deal to me. We didn’t have a connecting flight to catch, so we were understanding....things happen. The problem for me began when HOT air was blowing on my legs the WHOLE flight. I was miserable! They only had pizza for purchase which did NOT sound appetizing in that heat. It was a terribly long flight and I was so happy to land and get off!!"
Pros: "I slept most of the way"
Cons: "They were out of the crackers & cheese snack"
Pros: "Advance boarding for veterans"
Cons: "Multiple delays on departure due to traffic."
Pros: "Everything ran smoothly and crew was very nice."
Cons: "You have taken the enjoyment of flying first class to a whole new low with the new seats they have designed and put in. The lack a privacy from the cabin as well as the design in how the seat is set, comfort and utility of the seat - my tray table didn't even function. It was an expensive 4 hour flight that was not comfortable ..."
Cons: "Flight was cancelled, customer service was useless."
Cons: "I was seated right behind first class. While still on the runway and for about the first 15 minutes of flight, There was literally a few frozen water drops, condensation I guess, dripping down on me because it was like a walk-in cooler. I asked for a blanket and the flight attendant said they were for first class only. He did then get me one and said "I had one left." Obviously a lie... but I was grateful for the blanket at that point because I was very cold. Other than that it was a fine flight and check-in was a breeze online."
Pros: "Staff seemed efficient"
Cons: "Uncomfortable seats, long delay (due to weather)"
Pros: "Plane was on time, crew were friendly, helpful"
Cons: "Plane was very worn, entertainment was very limited, seat was not very comfortable for business class"
Cons: "I checked in in advance of arriving at the airport, and the United personnel still made me use the kiosk, and the sit in a line for 40 minutes to drop my bag! Horrific Service!"
Pros: "Friendly service."
Cons: "We were 3 hrs delayed getting out of RDU because a 'test button' wasn't working. Missed my original connecting flight and the two connecting flights they had me on standby for. got to ohare, the united customer 'service' rep said "there are no more flights to Madison today - I don't even have to look. If you want to get there today, you need to go get on the bus". They didn't even offer to pay for the bus ticket ! Just rude and no customer 'service' at all !"
Cons: "My flight last week they had us board and then de plane do to plane maintenance after I traveled litterly all day it added an extra hour. Then this flight Washington connection to Detroit from raleigh the pilot never showed up and extra hour went by, we got a new pilots but, then leading to faulty paperwork that took another hour and thirty minutes after boarding the plan to get sorted. When we got that sorted they then proceeded to tell us that the flight atendent had to leave and we had to wait another 20 min for another atendent to arrive before finally making our way to Detroit. They said to file a complaint and we would be compensated for our wait. Not sure if this is the right spot but I'm giving it a go. Thank you Keith Www.keithschmidt.com"
Pros: "On time. Service was good"
Cons: "Flight was delayed a few times , learned once i got to the airport flight was delayed .. and delayed 2 more times while on the plane .... They didnt know which way the bags were located ...(baggage claim or at the door way of exit of the plane )"
Pros: "Flight was nearly three hours late taking off"
Pros: "The way home"
Cons: "The way to NC. Flight attendant rude."
Pros: "It was great"
Cons: "You had to pay for internet service in order to watch the free movies."
Cons: "We had to sit and wait for a while because nobody picked up the captain and co-pilot at their hotel. There was no AC in Raleigh while we were waiting, so the plane got pretty hot. The captain said "they should've known this plane has no AC and hooked up the external power, and I apologize". It wasn't great."
Cons: "Pilot landed us very hard in good weather."
Cons: "Flight cancelled. No accommodations provided"
Pros: "fast boarding & exiting the aircraft."
Cons: "restroom smelled."
Pros: "Great price and comfortable seating. Also friendly staff"
Cons: "No complaints"
Pros: "Now that you asked - the seats were pretty comfortable."
Cons: "The snack was adequate but I don't think very healthy. I didn't eat it on the second flight. Not sure what - the plane - wind patterns - pilot - but it was a pretty rocky flight from RDU to DEN. You should give NA as an option cause I didn't use the entertainment"
Pros: "The stewards were awesome. Funny kind and attentive"
Pros: "Everything went how it should."
Pros: "friendly crew. speedy, reliable flight"
Cons: "insufficient overhead storage. could not accommodate the one carry-on and one personal item room for all passengers."
Pros: "The free programming on your personal device"
Cons: "Drink (Alcohol) options could be better"
Pros: "No surprises."
Cons: "Small seats"
Pros: "Even though the flight was delayed on departure, it did not cause a delayed arrival. The crew was professional and courteous."
Cons: "There was very little legroom in economy seating. My knees touched the back of the next row making a very uncomfortable 5 1/2 hours. I think it is ridiculous to have to pay additional fee (up to $99) for extra legroom. I think it is called "premier economy" seating."
Pros: "this flight was only an hour long but it was enjoyable. made it home earlier which is always great. I like having only two seats on each side rather than 3."
Cons: "as short as the flight was, there were a few disturbances. first, the two kids behind me were off the wall. it wasn't a baby crying, they had to be 5 and 7 just screaming and being so loud when their parents just laughed. at 8pm It would have been nice for a crew to quiet them down. second, there was a disturbance by a woman who had to be escorted off the plane which caused us to sit not knowing anything going on for the extra 20 minutes on the runway. I'm so glad they got her off for our safety but we were in the dark about the situation. And United, you need to up your snacks."
Pros: "The service and that i could sleep"
Cons: "Gates where too far away in Newark"
Pros: "The plane was exceptionally nice,"
Cons: "Although I purchased my ticket more than four months prior, due to some complication or miscommunication between SAS and US Air, my seat had been filled and someone had to be "bought off the plane" with a voucher and better seat. If someone wouldn't have taken the offer, I would have missed all of my flight waiting on a new connection."
Cons: "Small glasses of water were offered very infrequently. Needed much much more"