Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Idaho
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Scores according to KAYAK customer reviews
Pros: "The crew was amazing but I have to say the seats were very tiny and very uncomfortable."
Cons: "The crew was amazing but I have to say the seats were very tiny and very uncomfortable.I guess just start with you would have to give a little bit more room on your seats the seats itself and of course around the seats so we can at least be able to stretch our legs and our backs"
Pros: "Nice service deck people and flyt crew. Good clean cabin and seats."
Cons: "Biscoff cookies would have been better than the savory cracker mix."
Pros: "Nothing this trip :("
Cons: "Some assistance finding lodging and a voucher for lodging and food at the very least"
Pros: "Crew was great."
Pros: "Arrived early"
Pros: "Fast and no delays"
Cons: "I’m tired of every airline nickel and diming flyers to death with fees for checking bags, extra inches for reasonable leg room, boarding options, etc."
Pros: "Seats weren’t as cramped as on newer planes."
Cons: "Sales pitch for credit card tied to airline."
Pros: "Great help at the front desk at the boarding atea"
Cons: "Cramped seating"
Pros: "It was a very pleasant trip. Everything went as expected."
Cons: "The flight attendants passed my row and didn’t offer drinks. When I asked 10 minutes later the FA later they said they were done with beverage service. Also I specifically picked a seat in the last row when i bought my ticket. When i got to the gate the agent took my ticket and crossed off the seat I chose online. She wrote in seat 17B because they gave me seat away without asking me."
Pros: "Short trip in and out. Loved it"
Pros: "On time"
Cons: "Price was high"
Cons: "Regional gate attendents really didn't seem to care if I boarded or not. Based on my experience this morning, given a choice, I will NEVER fly Alaska again."
Pros: "The crew was great!"
Cons: "The charge for checked bags! !!!!"
Pros: "Everything okay..... the seating is just too damn tight."
Cons: "both legs of my trip were canceled due to lack of pilots."
Pros: "Trip. Was pleasant and uneventable."
Cons: "Having to take luggage with you everywhere. Would love to check baggage but can't afford..."
Pros: "It was comfortable clean pleasant and well priced"
Cons: "noise of the engines but you can't fly with out them"
Cons: "They offered a crummy cookie and literally only orange juice or water."
Pros: "Crew was friendly."
Cons: "seats are to small."
Pros: "The chardany was wonderful. Also easy boarding process."
Pros: "speed, efficient staff"
Cons: "the 400 bombadier was very cramped rough landings"
Pros: "My carry on was simply put underneath with the checked baggage. Then it was easily ready for me to grab for the next flight."
Pros: "Efficient, comfortable, friendly staff."
Cons: "Late aircraft."
Pros: "Good trip with good Ser vice."
Pros: "The crew was concerned a late arrival in SLC would inconvenience some passengers. They requested several times that others make way"
Pros: "Crew was humourous and friendly"
Cons: "Boarding area was very congested with several other flights leaving within minutes of our flight."
Pros: "Professional crew, perfectly on time boarding and flight."
Pros: "Love flying w you guys!"
Cons: "Completely satisfied"
Pros: "Was a short flight but sweet better than delta and horizon... My"
Cons: "Free wine"
Pros: "Crew was nice."
Cons: "Person who checked my bag in our wrong sticker on bag and flew it to another place. Was very disappointed. Did not have my bag and had Togo out late at night and buy things I needed. Got my bag later the next day. Very stressful for me and couldn't afford to buy new stuff but had to."
Cons: "I needed a pillow"
Pros: "Leaving early is nice, unless you are a ticketed passenger left waving at the pilot as they back away from the gate 11 minutes early."
Cons: "This 6:00 am flight consistently leaves the gate more than 10 minutes early. The ticket counter shuts down promptly (and in some cases even earlier) 40 minutes prior to departure. If you don't have your boarding pass in hand, you are out of luck even though the ground crew is about 10 feet from you and can see you through the glass. The airport clocks at Lewiston airport are all 3 minutes slow, except for the clocks in the TSA area which are all 5 minutes fast. Reported to the airline and to the Airport manager, Robin Turner, who was extremely condescending and rude to our party, even though we were trying to pass on information that the Airline employees had complained about the issue for months."
Cons: "Rough landing Limited beverage selection"
Pros: "I appreciated the boarding order, the large overhead space for carryons, the ample leg room, the quietness of the engines, & the friendliness of the staff."
Cons: "Too crowded!!"
Pros: "You are asking for a review while I am still waiting for the plane that is an hour and a half late. Hard to give a positive review."
Pros: "Excellent -keep the complimentary wine -great."
Pros: "the ground and flight crew made every effort to be sure that I made my connection (along with 5 others). They were very pleasant and accommodating"
Pros: "On time flight and quick luggage drop off and retrieval, courteous and helpful,staff, drink choice good, cookie choice limited."
Cons: "Nothing really."
Pros: "Great way to quickly get from Portland to Boise."
Pros: "When the customs process was too slow for our connection time, the Alaska rep met us and moved us to a later flight without us even having to ask!!!!"
Pros: "We needed wheelchair help. That was well done."
Pros: "friendliness of crew"
Cons: "i thought boarding was good...they just started boarding without any warning...it actually helped cause you then dont get a huge line"
Pros: "On time, no worries"
Pros: "The complimentary beer and wine was a very nice option. The crew was very polit"
Pros: "We've always enjoyed flying Delta and this trip had been just as nice as the previous ones we have taken through this airline."
Cons: "Our stewardess/stewards seem to be incredibly cranky on this trip and very unapproachable. They must have been having an "off" day I guess."
Pros: "I honestly like the fact they load the plane from the back to front rows."
Cons: "Additional snacks and drinks cannot be purchased. It would be nice to have more bottled water or additional selections."
Pros: "Seat average for a small jet"
Cons: "The AC was not cool enough, but tolerable"
Pros: "Never went on the flight."
Cons: "Awful customer service"
Pros: "Thanks for choosing customer safety over profits. I specifically chose Delta because they continue to not sell the middle seats."
Pros: "Everything from hospitality to the ease of the flight. Captain communicated to put all at ease during this time in which this pandemic has gotten many fearful of flying. Great landing as well."
Cons: "Everything was great!"
Pros: "They left the bags at LAX. We we’re driving to Sun Valley and don’t have our ski clothes and equipment"
Cons: "Get our bags to us in the morning"
Cons: "delays, delays yuck"
Pros: "Older plane."
Cons: "Our section, Main 1 (towards tail end of plane) had strong smell of unine which thankfully dissipated once plane was in flight. Also, bathrooms even on boarding were not clean with urine all over the toilet."
Pros: "Crew was great"
Pros: "Inflight entertainment was the best I’ve seen in coach. Free games, movies, moving map, etc."
Cons: "The seating is too cramped. It has just gone past what is reasonable. Seems too tight on both the knees and elbow room."
Pros: "The flight wasn’t overbooked so there was plenty of room. So important on such a long flight."
Pros: "Fast and efficient"
Pros: "Seat was decent and only a $10 upgrade. Worth it!"
Cons: "Wasn’t clear what boarding group was up. I don’t usually fly delta so maybe I’m just not used to the system but something on the video screen at the gate saying where they were in boarding would have helped. I wasn’t the only one that seemed lost."
Cons: "I fly regular this was an excellent flight"
Cons: "I had window seats on all flights and was boarded after those in middle/aisle seats 3 out of 4 times. Less legroom in the cheap seats. High whining pitch on speaker during announcements on last leg."
Pros: "Crew were ok. Not that comfortable."
Cons: "seat need to be more comfortable"
Pros: "Crew was friendly"
Cons: "Allow one free bag check in on transatlantic flights"
Pros: "The Crew on this flight was great and the flight was quick."
Cons: "The flight was delayed 3+ hours and Delta kept pushing the delay out further without giving any updates as to why it was so delayed, and when I inquired at the Delta desk at the gate the woman was very rude to me as she snipped that it was a mechanical issue."
Pros: "The crew was absolutely amazing!! So kind and helpful! The captain also took a beautiful path around Rainier during a gorgeous sunrise!! The seats were very comfortable and the flight was smooth even though it was a smaller plane (Skywest). I will absolutely fly Skywest again!"
Cons: "It’s an older plane and needs a little work; but don’t we all?! ;)"
Pros: "We eventually got there"
Cons: "In Cleveland, the doors remained opened for about 30 minutes after they were supposed to close, and 6-7 people boarded. We then arrived in ATL quite a bit after we were scheduled to land."
Cons: "20 minutes late"
Pros: "seating placement was perfect..."
Cons: "They ran out of blankets, earphones on the flight"
Pros: "The crew was nice."
Cons: "This was an older, smaller plane and it had more leg room. Appears I’ll have to start checking Delta to see what birds flying the leg."
Pros: "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."
Pros: "Good flight."
Pros: "On time leaving and landing"
Cons: "Every thing went well"
Pros: "We have been on 6 flights over the last 8 days, all with Delta and we have already started telling people how wonderful the service was. Sherry on this last flight was amazing, working so hard all by herself as our flight attendant. We were very impressed. And the pilots all came out to say goodbye and thank you. All very nice...esp for me who needed some wheelchair assistance. We will certainly fly with you again in the future."
Cons: "Smaller plane but ok for short flight"
Cons: "1 hour delay, no explanation, no weather problems, late for my meeting in Houston."
Pros: "Love the free movies and individual screen, and the new seats are more comfortable"
Cons: "That it wasn’t 1970, with full meals and more leg room"
Cons: "Flight was cancelled"
Cons: "Was in seat 16A and got bumped to 12E. If you know Delta aircraft, that's exit row window, for the EC (more legroom) but middle. The problem is that nothing can compete with the exit row for leg room and being crammed between two guys isn't an upgrade either. Plus, due to proximity, got sick. And the flight was delayed leaving - due to the late arrival from ATL (Delta HQ) which had a power outage. And no video entertainment. No meals."
Pros: "Flight was on a 787! Great plane"
Cons: "Food was mediocre for an international long haul fight, and was served by a completely indifferent staff! My prearranged seat choices were switched to a no recline rows and rebooking after a unnecessarily missed connection became 7 step comedy of errors ,aside from quality aircraft this felt like a budget operation."
Pros: "SLC ground gate crew was awesome."
Cons: "No food was offered."
Pros: "The space we had, the breakfast provided, the movies/TV shows available, and the staff."
Cons: "I was a concerned when I couldn't select seats during check-in and was informed that our seats would be assigned at the gate. After boarding, it made more sense since it wasn't a full flight; I could understand that was likely done so the plane would be weight-balanced. It just caused me some concern the day before."
Cons: "Late flight without any compensation for our trouble"
Pros: "The crew was very cheerful"
Cons: "No entertainment and uncomfortable seats (at least for trying to take a nap)"
Cons: "Nothing special - just ok - tight leg leg room was expected - no entertainment at all - wifi very slow and couldn't load a book for my almost blind father - just ok"
Pros: "Free pretzels and drink"
Cons: "Not enough overhead space for everyone's carry-on bags so I sat with mine down by my feet which left me little foot space. Was a bit uncomfortable"
Cons: "I'm a frequent flier and was treated poorly, seated in the last seat and last row despite paying more than $1,000 on ticket. Awful."
Pros: "Very Comfy plane."
Cons: "I'm tired of Delta making it IMPOSSIBLE to experience benefits of my loyalty. I flew literally AROUND the world in the past 6 months and it STILL doesn't qualify me for anything more than Silver elite? Seriously? When you use a voucher because of their error to lower your ticket price, but still pay cash for it, why does that then automatically exclude you from upgrades? Poor customer loyalty, in fact, non-existent these days."
Pros: "Great staff, polite and helpful"
Cons: "Small seats"
Pros: "Appreciate having movies available through wifi however didn't realize this until only an hour left in flight."
Pros: "Pilot got us through rough skies with ease and landed beautifully. Also managed to get us back on schedule. Very pleasant."
Cons: "Small craft commuter service. Nothing to compare to."
Pros: "The cookies were great, the captain was very good and gave good excuse's On why we we were behind."
Cons: "The pilot was great and keep us informed on the delays, but the tall flight attendant was very cold to the passenger's, and rude at times. Very unlike your crews from past flights. I pray my flight next week home goes Ok."
Pros: "Very kind folks in the airport and on the flight. That is always the best thing."
Cons: "It was an early morning weekday flight greater than one hour duration and there was no coffee offered on the flight. I would have loved a cup of coffee."
Cons: "Everything ok"
Pros: "The flights seemed to go fast once we were in the air and it was nice the pilot was trying to get us there earlier because we had taken off late."
Cons: "I upgraded to 1st class for both flights but the plane seating was very dismal and hadn't been upgraded in either of these planes for a long time. After we boarded the plane we were told that no drink, snacks or food would be offered. The attendant shut off the lights as soon as we got in the air and kept it dark in the cabin until 10 minutes before we landed. She never came around to check on us once or ask if we needed anything. I was so thirsty when we landed. I have decided that I will either go back to United Airlines or check out the 1st class options at American Airlines better next time. This might not have been their fault, I'm not sure what it was, but the flight was late landing and we took off an hour late as well which really put me behind schedule."
Cons: "The entertainment system was malfunctioning and the crew was not trained to resolve the problem. 9 hour flight without movies, music, tv..."
Cons: "Delayed 1.5 hours each way for maintenance, did not allow us to switch seats to sit together previously at flight and the flight was very empty. Very uncomfortable seats. Will not fly AA again"
Pros: "Crew was great. Love that the soft drinks are still free, unlike some other carriers. More leg room in the plane as well"
Cons: "Delay of 1.5 hours for “fuel” reasons that were sketchy at best. Luckily we were not one of the many that missed connections"
Pros: "Seating had more space, the crew very relaxed and good humour as well as professionalism."
Cons: "Well the flight was short, so not much more could be done on this particular flight. The restroom could be a tad larger but think was on an older aircraft."
Pros: "Plane left and arrived on time. Otherwise uneventful, which these days is good."
Cons: "Others got I choice of snacks. I just got a cookie."
Cons: "Too small of a plane for that long a flight. Cabin was too damn hot."
Cons: "This plane needs to be retired! It was the most uncomfortable seat I’ve ever had! Also the plane was extremely warm. Like a sweat box or a sauna. Miserable flight. Glad it wasn’t long!"
Pros: "Once the flight began everything was fine"
Cons: "The flight was delayed 3.5 hours without a solid reason being explained to the passengers"
Pros: "Price for a very short notice trip, ease of online booking, very informative staff. Also, able to readjust my seating assignment."
Cons: "Unfortunately, the pilot assigned had a car wreck coming to work that morning. The delay was not bad, but my timeline was tight. Still, very grateful that a suitable replacement was found. The delay could have been much worse."
Cons: "New York to Fresno Glight delayed 2 hours."
Pros: "Took an hour extra to get in the air but we arrived safe, and that is always 5 stars"
Pros: "Food was so so on board BA flight"
Cons: "Personel of BA in general very arrogant and think they rule"
Cons: "My gate boarding was changed three times by the time I saw the last update the plane was on the run way gone already"
Pros: "Flight attendant was great, plane was comfortable and clean"
Cons: "No WiFi, it was delayed, bags came off a different belt so we didn’t find them for 30 minutes... but at least we found them"
Pros: "No hassle boarding or deplaning"
Cons: "Cramped seats. I am a loyal JetBlue customer, the seating consistently better than the major airlines."
Pros: "by airlines"
Cons: "flying next day trough LAX"
Pros: "This will be my last flight on American. The seats are so narrow that I had a very uncomfortable flight, and I am a "normal size". I can imagine how uncomfortable larger people were."
Cons: "The seats are too narrow with little leg room."
Pros: "Wasn't full, plenty of room. Free booze offered!"
Cons: "Delayed, crew didn't help couple to calm their children and restore morale"
Cons: "Kayak scheduled my flights too close together, with airlines that wouldn’t handle my checked baggage. When my first flight was late, I missed my connection and had to buy a new ticket, as the airline couldn’t or wouldn’t change my itinerary. As I was in a foreign country without a phone or computer and with very limited time to fix the problem, I just had to buy a new ticket."
Cons: "I didn't like that it was delayed. But it was not their fault because it was the thunderstorms that held us up."
Cons: "I could tell you how I liked it if I wasn’t sleeping inthe Ronald Reagan National Airport."
Pros: "Absolutely none of it"
Cons: "The entire experience was the worst flying experience of my life"
Pros: "The crew in the plane was so happy and funny ! Nice group ! The food was fine, always can be better that’s the true hahahah"
Cons: "The crew from AA in LAX it’s old and they don’t know nothing, our check in take 45 min, because we want to pay a extra bag. Thanks his we went with a lot time extra. American Airlines you need to make a big effort for be better."
Pros: "The flight was as advertised. Nothing particularly special other than reliable which was just fine with us."
Pros: "Its Alaska. Nothing more to say. My preferred airline and never had a bad flight."
Cons: "The usual. More legroom would be good. That's about it."
Pros: "Comfort and roominess of seat, after switching seats with another passenger who requested it to be closer to her boyfriend. Great take off and landing. Crew was attentive. Entertainment system at each seat was awesome."
Cons: "Although the food was better on my trip back to NY from Rome, it was not the best."
Cons: "You pay extra to get the TSA Full background check, so you can breeze through TSA, with PreCheck, yet this Airline has a problem with recognizing it. 3 phone calls layer and a Visit to their Costumer Serice Desk, and none of them can figure it out. Uhg again."
Pros: "Staff was very friendly and helpful."
Cons: "Movie kept freezing up. So did Sodoku game."
Cons: "Lots of time changes. 1 piece of luggage sent wrong destination."
Pros: "My business class flight"
Pros: "The entertainment"
Cons: "There was nowhere to stow my purse and things i wanted to use during flight near me, my luggage got lost"
Cons: "close it!"
Pros: "The pilot was a riot, the flight was on time. Again, nothing wrong, nothing special. As it should be (if only we had more leg and seat room, and I am pretty streamline)."
Pros: "I made it home."
Cons: "No entertainment on the flight, no plugs so my phone died, as I almost missed this flight due to my first leg being late, so I was very bored on this plane."
Pros: "Actually coming home was great. Thank you"
Cons: "Going to Cancun. From Boise sucked. Are flight from Boise sucked we we're 4 to 5 hours late due to the gas contamination in Boise and we weren't informed until a hour + after from the time our flight was suppose to go out. We weren't very happy. They new the night prior, so we could have came to the airport 3 hours later and been just fine. Which also made us miss the connecting flight"
Pros: "I liked that the plane was clean, that the staff consisted of somewhat normal, more mature people, and that water and carry-ons are free."
Cons: "I felt that having to pay $50 extra for a seat when I checked in was pretty deceptive and unethical. I think most people would agree that when they purchase a boarding pass, it is assumed that it includes a seat. Having to pay extra for a seat was something I did not plan for and it was out of my budget, but I had no choice, because I had to get home somehow! I'll be going without groceries this week due to this unplanned expense."
Pros: "Flight was delayed and hour and they lost out baggage. Did not have clothes for 2 days"
Cons: "Boarding process was a chaos. Thing should not be done: such as re-screened passenger boarding pass and passport for nothing since we went thru 2 times security and border protection. Thing should do: organize boarding zone. all passengers had boarding zone on boarding pass but went in like first come first service."
Pros: "I got to my flight with ease, my flight was on time and the pilot did an excellent job of taking off and a picture perfect landing . The attendants were quick to respond to my needs, ( I needed some trash thrown away and I had a request for coffee)"
Cons: "More space in coach. If there was a larger person next to me it would have been a different review"
Pros: "I got home eventually"
Cons: "Wifi way too expensive compared to other airlines"
Cons: "The counter manager at PHX, Lanell Monarrez was a total witch and whispering to Lanya in front of me was very unprofessional. I paid a full fare 1-way ticket to get out of PHX as they were not willing to allow me to fly standby or make a change to my existing ticket. Crappy airline service at the counter. Good flight crew."
Cons: "I had reserved seats 31A and 15C for my flights 1561 and 6779, goinf Frankfurt to Dallas, and Dallas to San Jose. The charge for reserving seats was $182.03. Instead, I was put in mid-row seats 42D and 24E, on both flights. No notification or explanations from American Airlines or Kayak, and no refund...yet. Any comments?"
Pros: "Nice aircraft, clean, comfortable, friendly staff"
Pros: "The air hostess gave me extra pretzels"
Pros: "The crew was nice as well as the food,"
Cons: "The plane looked old and dirty. It was a nine hours flight and no entertainment at all. One small TV screen every ten rows can't entertain no-one t"
Pros: "Flight was on time."
Cons: "Super small and crowded flight, no safe distance whatsoever. A particular older flight attendant was cranky."
Cons: "Way too crowded on the plane"
Pros: "Crew members were okay"
Cons: "The flight was almost 4 hour long, and we didn't get no food to eat, we would have to buy the food, I think that was bad"
Pros: "Small aircraft, not crowded. The single window seat on the left side of the plane allowed me to stretch my legs."
Pros: "Not too late. Older 767-400 planes are not comfortable but are reliable."
Cons: "Amsterdam airport Schiphol is among the very worst in Europe. I will never fly thru Amsterdam again. Truly miserable experience despite being a Business class traveler. The United crew was mediocre at best. Food was not good. Disappointing."
Cons: "4 different flight delays in chicago"
Cons: "This was the most uncomfortable flight I have ever had. The plane was so hot we were sitting there sweating the entire time. It made it impossible to sleep or focus on a movie or anything, and it made the flight feel 10 times longer."
Pros: "Able to use my frequent flier miles."
Cons: "Boarding, comfort, de-planing."
Pros: "Leg room was good in economy plus but no entertainment. Flight ran on time though."
Cons: "WiFi was broken and only refreshments offered! No meals for purchase only snack boxes that were horrible."
Pros: "Arrived alive"
Cons: "Horrible seating, small, cramped, ergonomically impossible"
Pros: "The WiFi didn’t work although it would charge you’re credit card."
Pros: "made it home safe"
Cons: "Boarding protocol. we were traveling together and were placed on opposite ends of the aircraft. very cramped seats. would prefer not to fly them again."
Pros: "Nice smooth flight."
Cons: "Hard, uncomfortable seats."
Pros: "No problems and the crew was friendly and helpful."
Pros: "There was no in-flight entertainment. I like when the planes have the TV's so you can watch."
Pros: "Flight attendants were exceptionally great! Gave out free drinks and snacks for no reason."
Cons: "Attendant was not friendly"
Cons: "I was very cold!"
Pros: "The window seat"
Pros: "The 1st class seats are very comfortable. The food and beverage service was also very good."
Cons: "Carry on luggage space is still pretty limited."
Pros: "The crew was very helpful and friendly!"
Cons: "Entertainment was on personal device. Additional software was needed to watch movie."
Cons: "Yiu have ti pay for mivie or tv"
Cons: "Our flight was an hour and a half late. The seats are very new on this configuration is perfect. The entertainment system is old and you pay for everything."
Pros: "kept on delaying and didn't take off until almost 3 hrs later"
Pros: "Flight attendants were nice"
Cons: "Rough flight, seats aren't real comfy"
Pros: "Overall this was an pretty average flight. The planes were on time and the service was good"
Pros: "The crew was excellent"
Cons: "IF A PASSENGER CANT FIT IN ONE SEAT MAKE THEM BUY A SECOND. I SPENT 2 HOURS WITH SHREK SITTING ON TOP OF ME"
Pros: "Safe and sound! Good crew too. Both plusses"
Pros: "Very nice crew who were attentive and friendly."
Cons: "Waiting 5 hours for this flight, after a very long overseas flight just about did me in. Wish they had more than one or two flights a day from Denver to Spokane."
Pros: "Smooth boarding"
Cons: "No entertainment of any sort available unless paying."
Pros: "Our departure was delayed by a pump problem of some kind. Then the pilot aborted a takeoff because of another error. Needless to say, we were a bit nervous."
Pros: "The flight was quick and painless"
Cons: "Yeah, it was a bit frustrating trying to rush and hustle from gate to gate with how many times they changed the location!!"
Pros: "Everything went like clockwork."
Pros: "Everything else was good"
Cons: "The people behind the desk to give you your boarding pass took forever to show..there was no information as to why."
Pros: "Delays seem to be frequent with united and the staff is always in a bad mood. Will not fly again with them, I flew one leg on a different airline so I wouldn't miss my international connection as they wanted to delay 6 hours!!!"
Cons: "Didn't happen"
Pros: "It was Great Thank you"
Pros: "There was nothing good to like about this leg of my trip."
Cons: "I paid for first class and It was the worst flight I have ever been on, sat in the plane at the gate for over an hour with a huge women that was brought up to1st class from economy, she smelled, she was a lush. There was a child that did not quit crying the entire flight, I could not get off the plane fast enough, there was nothing1st class about the flight, we needed fuel after we boarded, then it was a cargo issue,and then it was airport, we should not have been on the plane until the plane was ready for flight.very poor planning you should be embarrassed about the flight."
Pros: "With these short flights on small planes, the best we can ask for is an on-time departure and smooth flying - which is just what we got."
Pros: "Very good experience"
Pros: "Pretty typical domestic flight. The crew on this flight definitely seemed tired and "over it". The one attendant stood blankly, staring off to the back of the plane robotically going through the safety. Far cry from the staff on my previous 10+ hour flight from Munich."
Cons: "No free entertainment whatsoever, and even though the screen reads that flights under 2 hours are $5.99, and our flight was a few minutes under 2 hours, the price was still the regular $7.99. Not worth it."
Cons: "It was so cold on this flight. Like ice cold. It wasn't just me, I traveled with 3 other people who were spread out on the plane and all of them noted the sub zero temperatures."
Pros: "We were upgraded to seats with more room. After a 8+ hour flight before this one, it was welcome. We had to deal with the hurricane. After delays, the pilot filed a different flight plan. The gate people kept us updated and you had the feeling they were trying to get us to our destination. We left a couple hours late and had a very skillful landing into some pretty stiff winds but landed safely."
Cons: "The flight was late. Emergency isle decent space"
Pros: "Our plane was delayed, nothing could be done about that and the food at the airport was great. So our extremely quick transfer became something that let us down and have a meal. Food was okay on the flight. And the Crew was very polite. All of our bags made it, hooray! New technology at the international terminal in SFO needs better, multi-language assistance signs."
Cons: "This may have been the oldest 747 in United's inventory. There were still cigarette ash trays in the bathroom and the bathroom was not user-friendly at all. My seat was busted and would not do anything but be fully reclined with a broken headrest too. Padding/ergonomics in the seat was terrible. Entertainment was old school, only main cabin TV's, no personal selection."
Cons: "Didn't seat us together, although I selected seats at purchase."
Pros: "The experience overall was good. Loved having the plug outlet."
Cons: "Wish I could have had the entertainment on the app."
Cons: "That my filght wouldnt have been 2hrs late"
Cons: "No masks requirement and beverage/snack cart"
Pros: "the flight was smooth over all"
Cons: "had cabin service"
Pros: "The price and availability of the flight was good."
Cons: "The planes are cramped the seats are stiff and a bit uncomfortable, but that’s not why you fly."
Pros: "Price. Flight was on time for boarding and arrived ahead of time to the destination."
Cons: "More cushion in the seats."
Pros: "One enthusiastic elderly flight attendant was inspiring to see"
Cons: "After flight was delayed, I've never had a worse experience with an airline. My final flight leg could have waited 10 minutes and gotten me back on time. Instead there was an atrocious line at customer service, where they finally denied me a hotel room, cot, blanket, pillow...after absurdly allowing a man to cut over ten of us in line simply because he requested a translator. Multiple employees lied/gave misinformation, adding heavily to the feeling that Frontier cares little about customer service. Terrible experience!!"
Cons: "The airline was fine. They weren’t responsible for the weather. Very turbulent flight. They did however showed appropriate concern for crew and kept passengers informed."
Pros: "The crew was awesome dealing with the 2 1/2 hours of delays and gate change ."
Cons: "Frontier has problems with all of their flights I think , not just the one I was on . I fly them only when I have too , meaning no one else fly's that route or is just way too expensive . Sometimes they tell you they are delayed , other times you find out at the gate , then sit and wait ."
Pros: "Boarding was just fine"
Cons: "The seats are so uncomfortable! My neck and back are sore!"
Cons: "WiFi would be nice."
Cons: "We waited in line at the check in counter for an hour and a half. There were only two people working and probably 300 people in line. Then going through TSS....took about 30 min....we had to RUN just to catch our flight. Even though we were there almost 2 1/2 hours early. Made for a very stressful start"
Pros: "Direct flight"
Cons: "Not really a negative thing to say"
Pros: "Got me where I needed to go."
Cons: "I didn't realize Frontier has taken up the Spirit model. No wifi, no screen, seats do not recline, which is probably good since you only have a few inches of leg room. I didn't even have enough room to open my laptop. Last time I will be using Frontier, I suspect my baggage had more room in cargo."
Pros: "The food is awful"
Cons: "Frontier airlines delayed and then cancelled and offered no help with re booking so I could make it to my family. I had to purchase a brand new ticket with s better airlines to be able to get home for my mom's cancer treatments."
Cons: "Every thing was ok"
Pros: "Friendly crew and desk agents"
Cons: "Fees and fees and charges and charges. No bargain in the end"
Pros: "We arrived in Cincinnati"
Cons: "The plane was charged to a smaller aircraft. Then we were delayed. There were a lot of seating mix ups. The baggage took FOREVER to make it to the carrousel after we were already getting in so late and we’re exhausted."
Pros: "Got to Denver on time!"
Cons: "I feel the security people went a bit overboard. I was comparing to other cities and with the scanner and shoes and taking iPads out and no food in bags.... it was overwhelming?!?"
Cons: "While I was on my way to the airport, I received an email (3 hours before the aircraft was scheduled to take off) stating that the flight had been cancelled. I tried talking to a Frontier representative but every time I called their customer service number it was all automated. I was unable to speak with someone regarding the situation. I ended up having to spend $600 to book another flight with American Airlines due to my need to be in El Paso, Texas today. I still have not been able to speak with anyone at this point."
Cons: "Our flight was delayed by 2 1/2 hours and then we boarded & had to wait another hour. It messed up our plans & took 4 hours away from our quick trip to visit family. We got a $25 voucher but I really doubt we will ever use them."
Cons: "Our names were incorrect through Frontiers website but correct on my email - tried to fix it & add baggage - they tried to charge me $750 - we couldn’t buy baggage online because of a glitch - get to the airport & get charged $90 for two bags despite trying to do it online - the kiosk to check-in was broken - when we landed 15 minutes early in Phoenix we taxi’d for AN HOUR at midnight until 0045 - get to the baggage claim & a bag is stuck - took 35 minutes to have anyone come and fix the problem - found out they do not have a baggage desk during this whole situation which is absolutely RIDICULOUS. We finally left the airport at 1:45am when we were supposed to be out by 0030. We have three aiport attendants tell us never to fly Frontier because they are awful - those people work for the airport ....so confirmation for me to never fly this airline ever ever ever again. Horrible experience."
Pros: "Once on board, the crew were great! I was able to get on an earlier (also delayed) flight and still reach my destination on time! When my baggage was delayed, they refunded my bag fee and seat fee, and gave me a $100 voucher, which I probably won't use, but it was a nice gesture."
Cons: "Paying for a seat selection. Cascading delays because of equipment. Unclear communication about which flight was boarding when (since delayed flights were both leaving from same gate). When I changed to an earlier (also delayed) flight, my checked bag did not get changed, so still arrived late. Even with so many frustrated and delayed passengers, there were empty seats on my flight! This just seems inefficient and that Frontier should be doing more to try to get people where they want to go."
Pros: "I tried to contacts you because I was unable make the flight my brother who I was going to visit ha death in his family"
Cons: "I would like a credit for a later date please contact me"
Cons: "Customer service $45 carry on"
Cons: "Airplane was too tight with seating. I had 2 very large people next to me who spilled into my seat. Very uncomfortable situation"
Cons: "The seats were paper thin. Luckily I didn't pay for mine but I feel bad for the people who actually paid to sit in the seat of their choice it's definitely not worth it."
Cons: "The seats were uncomfortable and the cabin pressure/air quality felt off"
Cons: "WTF-need to warn customers about carry on baggage charge, plastic seats that do not recline and exorbitant food and beverage charges. Comment at gate by Frontier on $90 carry-on charge was "that's how we charge so little for tickets." Maybe so, but WTF? (Why the face?")"
Pros: "The crew was fantastic!"
Pros: "Read blog posts ... I say, "Ditto that." I had to rebook through Delta at significant cost or else miss more work which I can't afford to do. This was a return flight from Denver to Portland. My daughter and I were returning from a memorial service for a family member."
Pros: "They cancelled the flight 4 hours beforehand and never told anybody.i only found out when I got to the airport!!! I then had to drive to Orlando,get hotel and wait for the next flight this evening at 5:30pm. I will never fly this airline again!!!!!!!!"
Cons: "The flight was 7.5 hours delayed with little information on why. I was not aware that I would have to pay to select my seat as well as paying for carry on. These last minute fees were high and completed defeated the purpose of flying on a cheap airline. The crew was fine. This was the worst airline I have ever flown, never again."
Cons: "change departure time 3 hours"
Pros: "i slept the whole time."
Pros: "The flight attendants were very kind and chipper you could tell they enjoyed their job"
Cons: "Frontier is a budget airline, so expect to be nickel and dimed at every step of your trip. I have a small carry on which I assumed would be free. Nope! $45 extra each way so I payed $90 extra to carry a backpack with rollers on a plane. Basically anything larger than a laptop case is considered baggage. Drinks $2.99 and up peanuts 2.99 and up. Seats cramped like sardines No Charge... in a 3 person row they fit an elederly woman with a large service dog (labrador or something) a 6-3 250lb linebacker and myself. Really any supposed savings is completely erased."
Cons: "seats suck late late and late"
Pros: "Convenient checkin and boarding"
Cons: "Uncomfortable seating"
Pros: "Very professional"
Pros: "I liked that the plane didn't crash"
Cons: "The seats were uncomfortable and super cramped. The food options weren't super great. Nothing for vegetarians or vegans. High prices as well. Not a fan of frontier at all."
Pros: "One of the stewards cracked a joke about my fiance's Green Bay Packers shirt, but was kind of awkward about it."
Cons: "Frontier is the new bottom-of-the-barrel in air travel. Bag fees for carry-ons? Who does that anymore? Especially when they all go on the same plane anyway. Seats are plastic buckets with no recline (which to be honest is great from the tall guy sitting behind you) covered in a very thin layer of pad and leather. No headrests, which means if you're taller than 6 foot, good luck being comfortable. Tray "tables" are a joke, it can barely accommodate a glass of water. Oh, and water? That's the only thing free with Frontier. Glass of OJ, Sprite, maybe Bloody Mary mix? Nah, you can pay for that. Brought headphones to plug in and watch a movie? Too bad, there's only the gray plastic in front of you. Basically, don't fly Frontier if you can afford not to."
Pros: "No problems whatsoever."
Cons: "Traffic getting to the airport."
Pros: "It's cheap"
Cons: "delayed 2 hours Pay extra just to sit down all they want is money. Just raise your flight prices"
Pros: "Price was the only positive."
Cons: "The extra fees that were not made known to me prior to booking the flight."
Pros: "Crew and pilot were friendly and helpful."
Cons: "I was on a small plane initially, seats were a step up from folding chairs. When I made my connecting Th seats were equally uncomfortable. I am an average fit person. This was a terribly uncomfortable flight as a result."
Pros: "Non-stop flight."
Cons: "Rudimentary seats, with little padding and NO adjustments. Not very comfortable."
Cons: "My bags as well as my associates bags ( 13 people total) were not sent to our destination. Therefore we were at our work convention without our suits, and no running material for our company wide 5k . It was raining so I had soaking wet clothing and no change of clothes. All in all not very pleased with my experience."
Pros: "The staff onboard were friendly and the flight was fast and we arrived early."
Cons: "You have to pay for all snacks, no tv, electronic boarding passes don't work with TSA causing me to have to stand in line even though I was already checked in, the counter was understaffed and I don't think I like having to purchase the seat separate from the airline ticket."
Airlines flying from North Dakota to Idaho have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Idaho
Masks required on board, masks provided on flights from North Dakota to Idaho
Social distancing seating
Middle seats unavailable to book on flights from North Dakota to Idaho
Testing for antibodies, testing for symptoms for flights from North Dakota to Idaho
Waiving of change fees. Search flexible flights from North Dakota to Idaho