Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Sacramento
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Scores according to KAYAK customer reviews
Cons: "Snacks could have been better"
Cons: "Delayed 30 mins"
Cons: "Landing can be better."
Cons: "Delay taking off and delay arriving to gate due to scheduling."
Pros: "Great crew."
Pros: "Arrival was early"
Cons: "More sandwiches selections"
Pros: "Gate waiting area was far less commotion than the Southwest gates."
Pros: "I do quite a bit of traveling, and experience different airlines both domesticat and international. Alaska continues to impress me, and over-delivers highly on all fronts! I always look forward to my trips when I get to travel on Alaskan Air!"
Pros: "This is the worst day of the year to travel. Hundreds of people waiting to catch flights to Seattle, which were delayed with no news of when they might fly. Alaska Airlines staff had way too to handle, but still found time to help a disabled person/passenger in need. Thank you."
Cons: "TSA had no time to help a disabled person, rather abruptly sending me from line to line to line, because I was disqualified from going through walk-through a certain scanner. Then was un-necessarilly angry with me for putting my Kindle on top of my laptop, to go through the scanner. If TSA had given clearer directions, I would have known how to place electronic devices in the plastic tub. Also they took my wallet from me to go through the scanned by itself. As TSA staff pushed belongings down the conveyor, the little dish holding my wallet turned over, credit cards and the like started to fall all over and under the machine. I started to collect my congtents and was told to stay put, and hold out my hands so they could swab my hands for explosives, and to not move while they put the swab in their sensing machine. Makes me want to not fly in the future."
Pros: "Please be advised entertainment and food should have an NA next to them in my case"
Cons: "Can't think of anything"
Pros: "Crew constantly coming by if needed are willing to be flagged down. Loading the plan was so quick and efficient"
Cons: "No entertainment"
Pros: "Great flight"
Pros: "Easy and simple."
Cons: "Waiting to be boarded."
Cons: "Snacks were meh"
Pros: "Didn’t have food or entertainment for a short flight, but boarding and crew were very good."
Pros: "My knees didn’t hit seat in front of me"
Pros: "Over was good"
Cons: "The crew passed me by when handling drinks, had to ask if I could have a cup of coffee, when everyone else around me was asked by the crew."
Pros: "We arrived 30 minutes early"
Cons: "No lunch"
Cons: "same as above"
Pros: "never flown Alaska Easy and friendly"
Cons: "flew first class on the way back and they do not have options for those who upgrade late and require something else due to allergies. Allergic to eggs and dairy and the only option had an egg and cheese."
Pros: "The fruit and cheese plate had a generous amount of cheese."
Pros: "Service with smile...Every employees are very polite & Kind"
Pros: "I ended up with a free premium seat, which mean free wine and snacks. Free in flight chat on Facebook messenger was great, and I appreciated the extra legroom. It would be been worth the extra 30 bucks if I had paid for it."
Pros: "Fast flight"
Cons: "charged me for carry on that got lost and damaged"
Cons: "The change of gate for the boarding."
Pros: "It was nice and short, pleasant."
Pros: "On time, courteous crew."
Pros: "It was smooth flying and made my wife at ease specially it was her very first time flying ever. Will fly Alaska airlines again."
Cons: "Nothing bad to say."
Pros: "Seats weren't extremely comfortable but it was a short flight and it landed on time/early. Happy overall"
Cons: "It was pretty simple so there wasn't anything to not like. You get a drink and a package of cookies, so bring a snack if you're going to be hungry."
Pros: "All the staff member were really kind and helpful. The boarding and the unboarding was made smoothly."
Cons: "The seat are a bit uncomfortable and theres not much leg room for tall people."
Pros: "Plane was on time flight was really good up and down from Sacramento to Portland on the way up. The pilot set down just a little rough but we made it light. Plane was on time flight was really good up and down from Sacramento to Portland."
Cons: "On the way from Sacramento to Portland the pilot landed a little rough but it's a prop job what do you want."
Pros: "Free baggage check and upgraded to "Premium" class was an awesome surprise!"
Pros: "Everything....on time departure. Early arrival! Time for a drink and a snack"
Pros: "On the return trip, I wound up in TSA Pre... which was nice and a bit unexpected."
Pros: "Never flew out of Sac Airport or Alaska Airlines before. So easy on every level. And Alaska Airlines also offer you snacks. Yes folks, real editable snacks that i enjoyed. Thank uoi for a wonderful experience!!"
Cons: "Nothing. No one bad thing i could note"
Cons: "Snack two slim cookie wafers. Would prefer choice of salty or sweet snack that is slightly larger than those offered."
Cons: "The return flight was late, the walk way to board the plan was wet, many people were asked to check their bags because the returning plane was smaller."
Pros: "Good beverage choices."
Cons: "Forget the biscotti!"
Pros: "Loved the legroom! On a more serious note, there was a medical crises in First Class, and a badly behaved young woman under the influence. Both situations were handled quietly and professionally."
Pros: "they left my friend behind even though he was there 20 min. before the flight was scheduled to leave."
Pros: "Alaska Airline personal are professional and helpful."
Cons: "TSA is a disgusting experience, though I understand it's importance in this unsafe time in history. But, the TSA personell often seem to be bickering among themselves while they are suppose to be working."
Cons: "almost 5 hr delay, Really!"
Cons: "They overbooked and we're asking people to change flights"
Cons: "Turbulence was bad :("
Pros: "It was great. The fact that you have charging outlets is pretty awesome."
Pros: "The entertainment portion was very nice easy to navigate. The staff was attentive and the food was ok and plentiful."
Cons: "The staff did not speak very good English and certainly lacked any smiles. Both flights where late arriving. Bathrooms half way through definitely needed to be cleaned."
Pros: "Cheerful staff."
Cons: "No pillows or blankets available. Not enough communication about turbulence."
Cons: "40 minute flight delay and my luggage was lost/stolen."
Pros: "I really liked having some of the seats left empty, to decrease risk of Covid-19"
Cons: "The man in the window aisle took off his face mask shortly after take-off, and the flight attendants ignored it, until I requested attention, more than 40 minutes later. They should be paying more attention to face mask wearing!"
Pros: "The crew really was amazing. Friendly. Communicative."
Pros: "Safe, uneventful flight. Everything was great!"
Pros: "The crew was polite and professional. Boarding went very smoothly and the flight left on time. Baggage was very quick when we arrived in Seattle as it was already coming out when we arrived in the baggage claim area."
Cons: "I would have like to have been offered disinfectant wipes to use on the food tray. Otherwise it was a perfect experience."
Pros: "Crew was quick to help."
Cons: "long flight -- 2nd cup of coffee"
Pros: "Just ok"
Cons: "update the gate info correctly and immediately. I was directed by app to go B5A but actually it is B5 gate in SEA-TAC"
Pros: "Crews are very friendly"
Pros: "Although we had to get a replacement plane due to fuel leak on the original, Delta accomplished the switch quickly and efficiently. The Captain came out to greet us, and the flight crew was pleasant, courteous, and professional."
Cons: "The little individual TV screens are tough to see for older eyes."
Cons: "It was hot"
Pros: "Great experience!"
Pros: "Crew was very friendly and attentive. Smooth and comfortable flight."
Cons: "Seats are not as comfortable as usual, yet all flights seem to be getting worse regarding seat comfort. Time to start replacing."
Pros: "Crew was great."
Pros: "Good seats"
Pros: "Everything A-Z"
Cons: "They sell the headsets for $2!!!!!!"
Pros: "Everything went smoothly."
Cons: "Everything was good!"
Pros: "The crew"
Cons: "The turbulence. Poor california git lits of smoke."
Cons: "The flight was very hot. Passengers near me were sweating and we Hall had thick layers on because it was cold out. I understand trying to make it warm it there’s no need to turn up the heat that high."
Pros: "The crew was very helpful and reassuring. I’m not a frequent traveler and they kindness towards my anxiousness stood out."
Cons: "The bumpy air. But you can’t fix that. Lol."
Pros: "The crew was very nice. Quite helpful and pleasant."
Cons: "The only small item is the gate size in MSP. Always a bit crowded but still departed on time so it’s not a large issue."
Pros: "Flight Attendant Precious was just as her name precious and was very impactful in my amazing journey experience."
Pros: "The wait"
Cons: "The screen didn’t change in time"
Cons: "The worst flight I have ever been on. Sat on the plane for an hour before taking off with no AC"
Pros: "I love the overwhelming positivity exuded by the stallions in business class. Sometimes good things happen to mediocre coffee, others not so lucky!"
Cons: "The guy next to me looked like Joel Osteen and his daughter was actually Cardi B. I could feel the existential dread coming from their tray tables. Also, Lemon and Caramel cheesecake? What an awful flavor combination."
Cons: "Flight delayed by 2 hours- was just sitting in the plane for couple hours before it took away"
Cons: "Never took it!"
Pros: "I don’t know what Delta could have done better on this two leg flight from Albuqueque to Miami via Atlanta . Yes we were in First Class and it was a (groan) 6:05 AM flight which meant that we were probably on time. But Delta’s 737-900 (to Atlanta) was very comfortable, the crew did everything well and the breakfast was quite good. (Make sure you try the quiche). We had the same crew on the next leg to Miam, who were surprised and gave us a warm welcome. There were only snacks in 1st for that short segment, but they were all we wanted."
Cons: "Air turbulence over the Midwest storms."
Pros: "I was traveling alone with my (cranky) infant son and the crew members were kind and accommodating. Though the flight was delayed by almost 2 hours, the crew worked quickly to ready the replacement plane and the pilot made up time and got us to San Jose as quickly and safely as possible."
Cons: "The original plane had mechanical issues, which caused an almost two hour delay while waiting for a replacement plane to arrive. Since I was traveling alone with my young son, after an already long previous flight, it made for a more difficult trip."
Cons: "For a 3 hour flight no onboard entertainment. Such a let down"
Pros: "Anna from South Africa was funny, and super accomidatinf"
Cons: "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."
Cons: "Drab interior. This was a Jet Airways flight."
Cons: "it stink inside the plane, the seats in front of us were dirty and smelled bad!"
Pros: "Smooth take off and landing"
Pros: "Plane nice and comfortable"
Pros: "Flight arrived early!!"
Pros: "Great experience"
Pros: "In-flight entertainment (if you brought a tablet or laptop with you), yummy gluten free pretzels, good flight attendants."
Cons: "A complimentary sandwich would have been nice for a 4 hour flight."
Pros: "There were only two lines. The economy line took so long because there were many passengers checking in their fish catch boxes. So those of us with only one baggage were lumped with them. There was no option to tag your own bag if you alr day checked in, as it was the same checking and bag drop line."
Cons: "If we were standing in line for a long time, I hope they can increase the number of counters. They can also dispense with the nonsense chitchat. It's not needed, just move it along. The roving staff should to remind those next in line to prepare their documents, it seems the lady at the counter had to ask for photo ID every time!"
Pros: "accommodating and friendly staff food and drinks were good -I had a layover that was boarding before we had reached the terminal and the staff let me know and guided me about how to get to the other flight and let the other flight crew know so I wouldn't lose my flight. Super appreciative of this. :)"
Cons: "cramped seating warm / poor air circulation super hot in the cabin - this is probably because of Salt Lake City, rather than the plane though."
Cons: "Very dated plane. First class seat was worn, crooked, and uncomfortable. No entertainment offered. Almonds or biscuit cookies were the only food options."
Pros: "Flight Attendants!"
Cons: "When flight arrived late, the plane then required maintenance. After boarding, we were told the fuel vehicle was out of fuel. A small fuel truck was then called in, and it failed to operate. The Captain made a decision to deboard due to outside temperature with little air-conditioning...amd mid-deplaning...fueling was complete amd passengers were told to go back to seats. Flight Attendants were amazing throughout this incompetent ground crew ordeal.!!! Captain was Great as well...his effort kept all informed and sought the best possible outcome for his passengers!!!"
Cons: "We were delayed one hour leaving Salt Lake due to mechanical failure. Otherwise, everything was great"
Pros: "I was able to do my check in and seat picking fast with no problem"
Cons: "A lot of the airport employees and staff negative and Grouchi mean attitude but does not take away nothing with the airline company staff very helpful and positive people"
Cons: "Overcrowded terminal, last minute gate changes, poor signage and confused staff."
Pros: "Daughter's first flight and the crew really made it a special experience for her."
Pros: "Short flight time"
Cons: "Delayed for 2 hours due flat tire. They should've checked tires before we boarded. Cabinets were almost full. I had a hard time to put my skateboard and backpack in a cabinet. Attendant didn't help out at all! It took over a minute to figure out to fit my stuff in there like Tetris. One passenger was upset that I took his bag out. It was frustrating when attendant didn't help to store my bag."
Pros: "Nothing. Literally nothing."
Cons: "EVERYTHING!! Packed like sardines with ZERO distancing for a four hour flight. Flight attendants were horrible and did nothing to mandate mask wearing. Literally watched a guy sleep nearly the entire flight with his mask off and the FA walked by him multiple times without saying anything. Will never fly with American after their abysmal attempt to keep us safe. I did not feel safe for a second on that horrendous flight. Definitely getting a COVID test and I will know where I got it from if I test positive. Also the seats are uncomfortable and it was a very bumpy flight (I understand that part cannot be avoided). I don’t understand how you cancel flights and bump people to other flights only for them to be SUPER packed. I thought at the rate of cases rising airlines should be doing a better job at taking safety precautions. Not American. Why do they think it’s a safe idea at this time to have my wife and I packed in with a total stranger for four hours? No social distancing whatsoever! Overall I cannot say a single good thing about this flight. Worst in my entire life"
Pros: "The crew were wonderful and understanding and good sports."
Cons: "There were problems as soon as the plane got to the gate. After the passengers got off the plane, the man at the counter came on the P.A and said it’ll be a few minutes, they’re catering the plane now from the back to the front. The flight crew still needed to get on a preform safety checks. He apologized again. Then it was 8:40, time to take off and we’re still waiting to even board. The man at the counter said again, thank you for your patience and relayed the same message, only this time the flight attendants were walking away from the gate. Around 9 some lady higher up told the man to announce that the flight crew had timed out and stand by crew was on the way to the gate, said sorry again. A little later the man says sorry, there’s a gate change. You’re going to K6 now. When we get to the new gate it’s almost 9:30pm and while we were all gathered at the gate, the flight crew that supposedly “timed out” showed up and proceeded to get on the plane. Passengers started getting mad and saying we were lied to and to just tell us the truth. Chicago PD started showing up. We finally got on the plane but it would be another 30 minutes before we moved because of issues getting our bags off the original plane. We ended up being almost 2 hours delayed."
Pros: "The place to charge the phone is easily accessible on the back of the seat in front (as opposed to underneath)."
Cons: "Did not like that I had to check my bag at the gate"
Pros: "Horrible !!!"
Cons: "Be on time !!!!"
Pros: "I didn’t interact with the crew but they seems nice."
Cons: "The trip from HonoluIu to Los Angeles was too warm."
Cons: "The WiFi I was terrible other than that great flight"
Cons: "Be on time. Plus we were in first class and it would be nice if the center counsel was smaller giving the passenger more seat room."
Pros: "Andres was so nice. Amazing actually"
Cons: "They boarded us then we had to switch planes. Delayed an hour"
Pros: "It was on time, no delays"
Pros: "Made it to destination"
Cons: "Gate changed without any notification"
Cons: "Late on hour"
Cons: "I had a delay of 4 hours. Got home very late. Not what I had planned on."
Cons: "Delayed takeoff by 1 hour waiting for a crew to fly in. Upon crew arrival, new crew member states that there are standby crew available and he's not sure why they didn't call on them. Then we continued to wait for 3 more passengers who were delayed and now had a chance to board our flight. Once landed, gate was occupied by yet another flight running late so we waited for 15 minutes to get to the gate."
Pros: "Friendly and helpful staff, as always!"
Cons: "Far too cramped for seating; im a big guy, but still!"
Cons: "Hour delay"
Cons: "Changing terminals atleast 4 times"
Pros: "Everything happy and in time. Nice staff"
Cons: "Because of airline delay and increased immigration wait time, we missed our flight. No compensation but we were connected to another flight to Sac. 1-1/2 hours later, which worked out okay, except we got home very late at night."
Pros: "It was o k."
Cons: "No complain"
Pros: "Do you really think there is anything to like about flying these days. We are sardines pack on a your planes."
Cons: "Purchased business class seats, boarded in group 5. Had no where to put my 1 backpack. All the storage up front was gone. Why should I pay extra for a seat if I have to wait for everyone to get off the plane so I can go back 10 seat rows to get my bag. Dirty tray tables."
Pros: "I arrived safely."
Cons: "The crew managed to serve a glass of water. No snack, not even a bag of pretzels. They managed to collect trash four times. Again, they barely acknowledged the passengers. What happened to customer service?"
Pros: "It was generally ok"
Cons: "The tourbulance was crazy The fact I received my bag in Sacramento and it was damaged upset me a lot"
Cons: "Left with plenty of time but: -Terrible traffic! More than 3 hrs -Had to wait 30 min for shuttle -At airport they said flight was via American, other terminal. My paper from Kayak says Air Alaska -Terminal for flight uses separate bldg so shuttles to terminal , more time needed."
Pros: "Arrived early"
Pros: "nothing really"
Cons: "crowded seats , packed flight,"
Pros: "The flight out was really comfortable but the flight back was a little cramped. The crew was great."
Cons: "The return flight"
Pros: "easy flight"
Cons: "the remodel at LAX is a mess but the shuttles are nice, just be prepared if you have to shuttle to another terminal. Also check food, I went from gate 50A and had to shuttle to 52A and that area only has one area to get something to eat and its just sandwich, and not a lot of choices."
Pros: "The flight was on time."
Cons: "The seats are hard and uncomfortable"
Cons: "Flight was very delayed"
Cons: "The long delay was terrible"
Cons: "Four hour layover on a flight from Edinburgh to Sacramento."
Cons: "Flight into DFW was delayed over an hour and ended up missing connection from DFW to SMF by less than 10 minutes because connecting flight left the gate early! We had 5 people in our group, including 3 children under the age of 10. Instead of taking off on time or just a couple minutes late (and oh by the way, the flight to SMF was scheduled to land early because of favorable winds) the flight left the gate early while we were sprinting from gate C31 to A17, missing the door closing by minutes and stranding our party for a three hour wait for an aircraft that went to SFO instead (75 miles away from Sacramento). As the coup de gras, our luggage didn't make it on the plane to SFO so now it's sitting in Sacramento awaiting delivery. I know there were a lot of upset people with the weather delays yesterday, but a bit of foresight or accommodation by American or a particularly savvy gate agent could have prevented the 5 of us from being among them."
Cons: "It also didn't happen due to rerouting"
Pros: "It seemed like it took longer to board this time. Otherwise, all was good. Flight was on time leaving and early landing."
Cons: "It seemed like boarding took longer that usual this time. It seems like it would go more smoothly if it were set up that everyone boards in the order from where they are seated, starting in the back, working forward."
Pros: "How friendly the staff at the gate always are."
Cons: "How lazy and unfriendly the staff at the ticket counter in LA are. I really hate that they make you check in yourself PLUS print out your own bags tags while they just stand there looking at you. What a waste of time and my money paying to be on this flight!"
Pros: "Super service from a great crew!"
Pros: "THAT i WAS ABLE TO TRAVEL AND GET TO MY DESTINATION."
Cons: "WITH A CODE-SHARE, THE TICKET SHOULD SPECIFY WHICH CARRIER I WILL ACTUALLY FLY WITH. THIS WAS NOT DONE AND I ALMOST MISSED MY FLIGHT BECAUSE ALASKA AND AMERICAN ARE IN 2 DIFFERENT - VERY DIFFERENT TERMINALS. THEN THE LOBBY AGENT COULD NOT LOCATE ALASKA FLIGHT ON THE AMERICAN TERMINAL - ANOTHER DELAY. POOR EXPERIENCE OVERALL."
Pros: "Flight crew was awesome!"
Cons: "Connected from Cabo through Phoenix... seems that AA has really done a great job with passengers, but luggage is a whole other story, waited over an hour in Phoenix for luggage to come out, of course it didn't make the connection (had to clear customs in Phoenix)"
Cons: "The seats even in first class were so old the springs were stabbing me in the back. No entertainment system. American Airlines is ALWAYS late. I was delayed 5 hours. Food is horrid. Rating applies to all American flights I've been on."
Pros: "No comment."
Cons: "Due to flight delays and missed flight because of the delays, we had to rebook and reticket and took a different airline"
Pros: "Price was right"
Cons: "I was unable to get this flight and rebooked onto a United flight that was denatured 4 hours."
Cons: "Flight attendant rude. No smile, only saw them once"
Cons: "The layover was supposed to be an hour...ended up taking 3.5 hours!"
Cons: "They forced me to check my bag in to baggage claim instead of at the gate. The airport staff were extremely rude and disrespectful."
Cons: "Everything was perfect"
Cons: "I could not change the flight with less payment so I missed the flight and booked another one."
Pros: "Music/radio was nice at my seat; got into Sacramento early"
Cons: "No gate # on boarding pass, almost missed flight; kind of had to slouch to look out the window; rough/fast landing"
Pros: "Spacious economy seats. Best Landing ever!"
Cons: "Offer a gluten free snack like nuts!"
Cons: "the plane's seating"
Pros: "Great service. Attendants were very kind."
Pros: "Excellent experience."
Cons: "Ran out of chicken meal."
Cons: "Cabin temp was extremely warm. I sweated thru my T-shirt like I was at the gym."
Pros: "o k trip"
Cons: "Couldn’t get the WiFi to work"
Cons: "Again United ugh! They took us to the gate where we had a 4 hour layover. We watched an emergency happening at the gate (not their fault) which caused delays at that gate. When it was getting close to the time for our flight and they were still boarding an earlier flight, I checked with them to see if ours would be delayed. They had changed the gate without making an announcement. We had to get ourselves to the new gate with barely time to spare. They never turned the seatbelt light off for the trip so we could not use the restroom"
Cons: "It was too cold in the plane."
Cons: "DEN security line was long and slow"
Pros: "Flight was on time"
Cons: "Boarded on the tarmac when it was cold and windy and in no particular order so it was a long time standing in the cold"
Cons: "Luggage delay"
Pros: "We arrive a half hour early."
Pros: "Greed and sensitive environment....Airlines should ask for height/weight to better assign seating. Airlines could charge two large adults extra space fee and thus split the cost of the middle seat so that way they have more room and share the cost of breathing room and a consumer is not wedged between them."
Cons: "Greed and sensitive environment....Airlines should ask for height/weight to better assign seating. Airlines could charge two large adults extra space fee and thus split the cost of the middle seat so that way they have more room and share the cost of breathing room and a consumer is not wedged between them."
Cons: "3 hrs delay"
Pros: "Crew was friendly"
Cons: "Boarding group approach caused confusion due to lack of line indicators (too short); in-flight WiFi kept dropping every 60 seconds, making movie watching impossible"
Pros: "Good service."
Cons: "Plane was too hot and very little room from the seat in front of me to my seat."
Pros: "Friendly flight attendant"
Cons: "Long walk to gate"
Cons: "Absence of entertainment"
Pros: "See above"
Cons: "See above"
Pros: "same as obove"
Cons: "same as above"
Pros: "Close gate our connection."
Cons: "More trouble and delay on take off."
Cons: "Very noisy!! A dog whinned the whole time. Flight attendants were ok."
Cons: "Yyyy Ggggggggggffggvfggggdswfgggfffffrffgfggggfffff"
Pros: "Leg room"
Cons: "Staff in main cabin was nasty"
Pros: "Nothing delay"
Cons: "Mahor delay and tarmac issue refund immideate"
Pros: "Nice staff"
Cons: "Little delay"
Pros: "No bad weather, no bad experiences, all good."
Cons: "Again, N/A"
Pros: "Very good experience"
Pros: "It was excellent"
Cons: "Every thing"
Pros: "Being on time no delays"
Cons: "A mm issue with the seating between travelers the flight attendants fid not check the right seats and these cause the whole argument happily one of the travelers decided to stop and just seat where did not belong or better said purchased ... people around where not happy to se this either but as educated people where just listening the whole argument going....."
Cons: "It was too warm on the plane, lost a bag and sat on the runway after leaving gate for about 30 mins"
Cons: "My family member and I were separated and both stuck with a middle seat--no option to pick your own seat; unable to precheck online."
Pros: "Nice and smooth. There was an issue with the plane but they transitioned us quickly and I was impressed that we were hardly delayed."
Pros: "Bigger plane more smooth ride the pizza was excellent"
Cons: "The running to the next plane in 15 min because of the delay the landing was hard"
Cons: "Hard landing, puking passenger that started at boarding til landing. Bags were smashed up, that's just the beginning."
Pros: "The seats on the E175 were more comfortable than those on other RJs."
Pros: "the customer service rep was very professional and helped us out."
Cons: "my girlfriend and I were removed from the plane. she had received troubling news from her family that kept stacking on, not to mention we were tired from traveling all day thanks to delays making us miss our flights. and when we gestured for an attendant to come by, light dark skin, facial hair, glasses. he had customer service come by and we reiterated the question if we decided we would like to get off the plane would it be possible to receive a voucher for the flight. but we told him that we were just trying to consider options and we were good to go, and the customer service told us that the attendant did not feel comfortable with us on the plane, and that my girlfriend reached out and touched him and he did not feel safe. we never even raised our hands our eye brows. they caused us all kinds of hell, we couldn't get another flight till 2210, they embarrassed and humiliated my girlfriend because she was crying. unacceptable."
Cons: "Delays delays delays"
Pros: "The cookies and drunk selection"
Cons: "No entertainment not comfortable"
Pros: "Getting to my destination on time."
Cons: "Hate LAX. Hate the empowered TSA. LAX seems to be forever under construction. Avoid if possible."
Cons: "not offered any break on food or beverage, or wifi."
Cons: "We're treated like livestock!"
Pros: "being group 3, yet row 30. Not being cramped. being with an actual United flight crew (instead of a Sky West)."
Pros: "As above"
Cons: "As above"
Cons: "I had round trip from Sacramento to Cancun, the staffs service was poor, there are even no greeting and smiling when I every time checked in. That is really bad experience with united airline"
Pros: "It was cheap, and the crew was nice."
Cons: "Those seats really suck, even for a 1 1/2 hour flight."
Cons: "Horrible organisation. They steal from customers."
Pros: "Fastest security check I’ve ever had! Uneventful boarding. Flight was fine."
Cons: "Seats are built like metal military jump seats-pretty uncomfortable."
Pros: "The crew was very friendly"
Cons: "The termianl could use an update"
Cons: "Connecting flight was canceled had to pay over $1000 out of pocket to rebook next day. Missed a day in Yosemite and will not be reimbursed for our hotel. Not enough characters here to explain..."
Pros: "Flight was super cheap and the crew was very helpful"
Cons: "Not having the flight be 3 hours late might be a start"
Pros: "The crew was friendly enough and the flight left on time."
Cons: "The seats were probably the most uncomfortable thing ever but it's a get what you pay for situation. It's tolerable for a short flight at a cheaper price. The only really intolerable thing was towards the end the push the frontier credit card on you over the speaker."
Cons: "3 hours delayed. I was late for a important interview. I lost money because of it"
Pros: "Saved me on price even when I called n checked on united website. Found a better deal with u for the situation I was in."
Cons: "I wish I didn't have to u use you do I had a flight but Internet did not work n 6 of us couldn't get on our orginal flights. So thanks for the plan B !!"
Cons: "The seats are uncomfortable, don’t recline, had to pay for carry on bag $50 X2 not prepared for that!!! Will never fly with frontier again!"
Cons: "Being delayed after we boarded flight to wait for less than 10 passengers.... Why would an airline disrespect every other passengers time for so few people is beyond me!!! Will not fly with Frontier again unless I have to in an emergency. My overhead bag was so far away from my seat I couldn't even get to it to get off the plane. Horrible service, no ammeneties or even an I'm sorry. Old plane and snacks that people bought stunk. Passengers should be limited on alcohol because the drunk in front of me was miserable to listen to for 3 hours on a 2 hour flight."
Pros: "Staff was courteous and accomadating"
Cons: "My boarding pass showed incorrect gate number. Almost missed my flight"
Pros: "The crew was super nice, that’s about it."
Cons: "Boarding process, accommodations, uncomfortable seats and very little space. I had a family emergency and this was the only flight I could catch. Will avoid this airliner in the future."
Pros: "Nothing at all"
Cons: "Instead of letting me carry my skateboard with me they Made me check in my skateboard, pay for it as a separate carry on, then lost it. Told me they would refund me the carry on fee and still haven’t. They also haven’t tried to contact me about my missing item. Terrible"
Pros: "I arrived safely. The crew was very friendly and helped to. All my husband who was scared as this was his first time flying."
Cons: "The agent who checked me in was extremely unprofessional. I felt like she was envious that I was going on a vacation and she had to work. She tried to make my experience a living hell. I personally think she should be fired. She does not enjoy what she is doing. She joyfully told me that it costs $40 to carry my luggage and after I informed her that I saw it online for less she informed me that I should have bought it online. She then stuck me all the way in the last row of the plane. I am 5'9". My husband is 6'2" and over 300 pounds. Those seats have the least leg room. It was pure torture. The flight crew in the back help my poor husband by using humor to help him."
Pros: "Fairly friendly staff. Could be better"
Cons: "1.5 hrs late each way in departure. 4 or 5 diferrent reasons given. That seems pretty consistent except for 1 one way of three flights with frontier this year. And mostly disgusted with the baggage/stroller crew next to us as we boarded and waited an hour to leave denver. A big white guy with brown hair was literally tossing chairs and strollers down his ramp. They were bouncing n I seen a wheel fly 20 feet in air, which he broke off of a stroller."
Cons: "I didn't expect much because it's Frontier, but the plane was so dirty and gross- it looked like it hadn't been cleaned/vacuumed/wiped down in a long time. The bathroom was clogged and also extremely dirty. When I informed the crew that it needed some help, they just scoffed at me and said it wasn't their job. The flight attendants did no actual attending. They counted heads at the beginning and sat in the back for the entire flight. They didn't do safety protocols, they offered no help when other passengers needed, didn't take the time on a 4 hour flight to ask if you wanted to buy a drink(cause you know, it's frontier and they don't even offer water without charging). I have never been a big fan of Frontier, but after this flight, I don't care if I need to pay double to avoid flying with them(it actually doesn't save you much after you pay for carry-ons). AVOID FRONTIER IF POSSIBLE."
Pros: "friendly attitude"
Cons: "$85 for two checked bags, many little issues along the way but got there safely"
Pros: "flight attendants attitude was great & front desk helped me find my gate since there was a change also great service"
Cons: "If I had the option to check something worse than poor, I would. This flight was horrible. They boarded us and then made us sit over an hour on the plane after already being delayed. Somebody threw up in front of me all over the aisle and instead of cleaning it, the flight attendant just threw coffee on it. What a horrible airline and an overall horrible experience. I will never be flying Frontier again."
Cons: "Small planes/seats, despite open rows in exit isle no one was allowed to sit in them (they wanted to charge $45 to passengers who asked to move). Added $120 worth of baggage fees. Maintenance delay, baggage delay. Just don't ever book this airline, you will regret it."
Cons: "My 87 year old mother's flight was cancelled Tues. the 20th and no flight before Sat., Christmas Eve, was offered. I understand a weather delay, but 5 DAYS!! Will never fly your Frontier airline again and letting anyone that asks know too. Very disappointed!"
Pros: "Zip. Second day in a row that Frontier canceled on a full load of passengers. Warning: don't fly Frontier."
Pros: "Nothing. Horrific airline and flight."
Pros: "Nice attendants, good looking food, good seating options, fair price."
Cons: "I was really happy. My bags arrived on time and I had everything I needed. Some people will miss the lack of inflight movies/televisions."
Cons: "Poor communication about luggage and fees when I asked questions, given wrong info which ended up to be an extra $100 I had to pay with traveling with an infant. Took over 20 mins to add infant at arms at luggage area with the supervisor, etc."
Pros: "Quiet, smooth flight - but that had nothing to do with Frontier. Just lucky this time around."
Cons: "The seats didn't recline - none of them. This made for a very uncomfortable option for a red-eye flight. Even though I paid the $45 for extra leg room, still was uncomfortable sitting up straight for 4.5 hours. The only free thing was water - a small glass - mostly ice. Otherwise the tickets were cheap - but then the cost savings was eaten up by purchasing seats (even the cheap ones were still $15) luggage and carry on. Why do they even pay the flight attendants - they don't do anything."
Pros: "Missed the flight"
Cons: "How I couldn't change my flight for a good rate."
Pros: "The price were good"
Cons: "The seat they are uncomfortable .but wit that price it all good"
Pros: "LOVED the TSA pre-screen... didn't know we had that... went through security fast!"
Pros: "Check in every thing was smooth. Your staff is very hospitable."
Cons: "My original flight was cancelled due to the strom. I rebooked for the Sunday because i was told you were rescheduling for Sunday flights only. I would have preferred to reschedule for Saturday but wasn't allowed. To my surprise you had flights Friday snd Saturday after the storm passed which were already full. I missed events i already paid for which i was upset. I felt i should have been notified about the open flights and given an option to reschedule with no penalty."
Cons: "I will never fly frontier. they changed gates 3 times, turned off AC, had no one to push back the plain and so on. too many to list."
Pros: "Crew was nice."
Cons: "Missed saying goodbye to my dying sister because there are no special helps to get someone to their family because someone is dying. Also found out after i bought ticket that i would be charged extra for carry on...$40. and if i wanted to check it, that would be $30. Why cant you just say what your fees are at the beginning. Thats dishonest."
Pros: "Price couldn't be beat."
Cons: "They didn't do a very good job about letting me know carry on bags were charged."
Pros: "Flight crew was pleasant!"
Cons: "Uncomfortable seats!"
Pros: "Friendly staff"
Cons: "The small cramped plane on the way from Denver to Bismarck."
Pros: "The fact that I was able to check in online."
Cons: "The fact that after I check in online, I still had to go to the ticket counter to receive my boarding pass. Showed up to the airport, made my way to the counter, low and behold not a soul was there. Tried to get a digital pass off the online check in, nothing. Needless to say, I missed my flight. No worries though, I was able to purchase a one way ticket through Southwest which was actually cheaper, because I didn't have to pay extra to check a bag. I would like to thank frontier airlines for helping me realize that a cheaper airline ticket isn't always the best way to go, considering all the additional fees added up cost more than other airlines where they have 1-2 free checked bags and better customer service."
Pros: "The ire of the seats was very good"
Cons: "I did not like the multiple delays that the air line had"
Pros: "Fares were good"
Cons: "Everything is extra. This was the least expensive flight we found but after the hidden costs it would have been the most expensive. Carry on $40 each, check bags $35 each, even a cup of coffee wasn't included. Then after all that it was the least comfortable flight I have ever taken. I will never fly this airline again!"
Pros: "On Friday, July 8, at DIA airport I waited almost an hour before someone took me to my gate A42 for Flight 122 supposedly departing at 8:10 and boarding at 7:35. Finally, I had to bring this to the attention of the ticket agent as I did not want to miss my flight. Noone came and the poor overworked worker took me at 7:45 -we did not arrive at the gate until 8 o'clock (luckily the TSA checkpoints were NOT busy) and had the flight been on time, I would probably have missed it. This gentleman asked repeatedly for assistance for over 40 minutes and no one came to his aid. I panicked and I want Corporate to know they need to hire adequate help so their customers are not treated like dirt. Once I boarded, the crew was fabulous! However, I am not happy about such a horrible experience. I deserve a refund or free return ticket for my inconvenience. I have flown other airlines and have never had such a negative experience with wheelchair assistance!!!"
Cons: "You all charge piece meal for everything; yet you don't hire enough people - I bet Corporate executives are getting their fair share!"
Pros: "On time"
Cons: "I got Frontier because I thought I got I good deal but end the end of the trip with all the extra fee on carrier on I spent more than other airline where all the seat can be recliner, sodas free and carrier on are free too. I will try to avoid to use Frontier airlines."
Pros: "Crew was great!!"
Cons: "Didn't like having to pay extra for an extra bag!"
Pros: "Flight attendant was nice. Made announcement to let connecting flight passengers off first."
Cons: "Very delayed. Seats uncomfortable. Frontiers attempt at providing some sort of relief for significant delay was subpar."
Pros: "Customer service was on point!"
Cons: "Hate that I'm nick and dimed every step of the flight"
Pros: "On time"
Pros: "Fast boarding"
Cons: "The agent missed tagging my bag & having to pay for my carry-on $40 or $30 for check in."
Cons: "Nothing is included in the price of your ticket! Flying used to be fun....people dressed up to fly and when you bought a ticket, everything was included, like a seat, bags and carry ons, drinks, pretty soon you will have to pay to use the restroom. It was enjoyable, now it is a dreaded experience."
Pros: "Lots of leg room on both flights which was nice. Flights were on time."
Cons: "Second plane's drink trays were barely big enough for a cell phone. Not sure why they were so small. Baggage fees were a bit higher than some other carriers."
Cons: "Flight delayed twice each way. Seats didon't recline, no free beverages - even water cost money. Not a great experience."
Pros: "Overall it was okay...crew and staff were really pleasant.the"
Cons: "The cost for luggage was ridiculous!! While I expect to pay for checked bags, paying $40 for a carry-on is outrageous. Fares seem cheap up front but then you get nickled and dimed to death at every turn later."
Airlines flying from North Dakota to Sacramento have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Sacramento
Masks required on board, masks provided on flights from North Dakota to Sacramento
Social distancing seating
Middle seats unavailable to book on flights from North Dakota to Sacramento
Testing for antibodies, testing for symptoms for flights from North Dakota to Sacramento
Waiving of change fees. Search flexible flights from North Dakota to Sacramento