Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "The carrots were hard and the bread was cold."
Pros: "Comfort, efficiency and entertainment were great."
Cons: "Crew was a little sassy and sour. Maybe one gal was in a happy mood."
Pros: "I love the Airbus aircraft we were flying in. It is far superior to the boeing."
Pros: "The flight was comfortable"
Cons: "It got delayed multiple times."
Cons: "delays, delays yuck"
Cons: "Broken plane. Why not take better care?"
Pros: "Crew was very friendly and efficient. Flight was pretty smooth."
Cons: "On time departure would have been nice. 2.5 hours late."
Pros: "The flight crew was great"
Cons: "I was left at a gate and wasn’t informed of the gate change. I was in a wheelchair and needed assistance. I was left and almost missed my flight. I arrived at the gate with 15 minutes before takeoff. The agent was very rude...she said my seat had been given away. After checking she was wrong."
Cons: "Flight cancelled with no reasonable alternative. Ended up driving."
Pros: "The flight was delayed several times due to bad weather in Tampa. The gate agent was good at explaining the problem and said it was the FAA that had put a ground stop in place. It was nice to be informed about what was going on."
Cons: "The cabin was very noisy -- don't know if the AC fans were cranked up or what, but the constant roar made it difficult to converse with the crew about snack and drink choices."
Pros: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Cons: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."
Pros: "The free upgrade"
Pros: "The crew was amazing"
Cons: "Everything it’s perfect"
Cons: "Choice of healthier snack"
Pros: "The seat was comfortable"
Cons: "Seats could be a couple of inches wider"
Cons: "More room."
Pros: "Preboarded and all went smooth and quick"
Cons: "Had to wait for the crew from another flight before boarding p"
Cons: "dirty plane"
Pros: "The Delta crew is always nice I got wings and a lot of snacks"
Cons: "On the McDonnell Douglas 88 (MD-88) there wasn’t any IFE ( In Flight Entertainment) screen."
Cons: "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"
Cons: "Cabin was too hot!!!!"
Pros: "Everything went as smoothly as possible. Not a hiccup. Great price, great flight, great experience!"
Cons: "Delta’s computer system was down. Long wait at the counter even though I did web check-in."
Pros: "Flight was late leaving JFK. I paid extra for Comfort Plus and had the most uncomfortable seat ever. My back ached during and after the flight. Absolutely the worst seat ever that I have had flying. While it was a short flight we were supposed to get serviced during the flight, but there was no cabin service unless you were in 1st class. So much for the perks of Comfort Plus as there were none. Not even a glass of water. Wow! When we landed late obviously because we left late we were late and there was no ground crew to get our plane to the gate so we sat for over 1/2 hour on the taxi way waiting for ground crew to be available for us to get to the gate. To add insult of injury when we did get to go to the gate there was no gate available for use so we had to deplane in the rain down the emergency stairs. They said that if you had a problem with the steep stairs that they would make other accommodations. Probably would have been another delay so we all carefully went down the steep slippery stairs. I doubt that the stairs met any OHSA or safety requirements except for emergency issues. They were wet and slippery. This was the absolute worst trip that I have taken with Delta. It will seriously influence my future trip decisions."
Cons: "Not being on time. Not delivering service stated. Sitting on a taxi way for extra time. Having to disembark down steep slippery stairs, basically an emergency exit. This trip was late from start to finish."
Pros: "Love the free movies and individual screen, and the new seats are more comfortable"
Cons: "That it wasn’t 1970, with full meals and more leg room"
Pros: "Stewardesses were sympathetic but could do nothing."
Cons: "A few flurries out of Philadelphia and flight is delayed 2.5 hrs, we therefore miss our connection and all they wanted us to do was spend 2 days in airport until next flight. Finally reached a compassionate soul at customer service who got creative and routed us to BCN via ATL, Miami and Madrid."
Pros: "clean. friendly. decent snacks."
Cons: "warm cabin. small seats with no head support. not enough drink cart passes."
Pros: "The service was good"
Cons: "The flight was very rough on landing"
Pros: "Good food. Great service"
Cons: "Small seats. Crowded."
Pros: "Seats were comfortable on the smaller plane"
Pros: "The flight was on time and the crew was extremely friendly"
Cons: "Early morning flights .. the People are not aware and awake"
Cons: "Multiple delays in Atlanta"
Cons: "We were delayed due to the air conditioning not working. So, it was a tad warm in the cabin. It would've been nice to have someone coming around with water making our delay a little more comfortable."
Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Pros: "Crew and being able to watch movies."
Cons: "Cost of flight"
Cons: "I'm a frequent flier and was treated poorly, seated in the last seat and last row despite paying more than $1,000 on ticket. Awful."
Pros: "Pushed back early, short taxi, took off one minute after scheduled departure, smooth flight, landed a half hour before scheduled time."
Pros: "Good flight. Typical air travel"
Pros: "The leg room was great, the blanket and pillow provided was great and the crew did not disturb me."
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Pros: "Boarding and deplaning were efficient. Crew was good. Seats were comfortable."
Cons: "Seat was near the restroom and there was an odor for the second half of the flight. Issues with the A/V - hum in the headphones and the touch screen only worked intermittently. Cabin temperature was a bit cold."
Pros: "I had paid for the Sky level as we were a party of long legged people. Out of the 4 flights we had taken, the best flight was the one from Hi to Atl. The seats, and leg space, was roomy. The food was good. The crew was just okay. They weren't particularly nice but rather abrupt. There were two mates that seems a bit confused. However, the plane was worth it."
Pros: "The in-flight service was extremely good."
Cons: "The seat was slightly too short for me. If Delta provided a soft mattress cover, slimiler to that of Virgin Atlantic, then the flat bed would be far more comfortable."
Cons: "After 600,000 miles of flying, this one was the worst. 5 hours on the tarmac for a 4 hour flight."
Pros: "Staff friendly & made sure that everyone on the plane was aware of someone with a peanut allergy so no peanuts were to be eaten. Ground staff worked hard to get us rebooked & on our way as our first flight was so late that we missed our connection. So glad to finally see a charging port as our long haul flight didn't have them."
Cons: "Not the crews fault but this was the slowest disembarking process on a plane that I have ever seen. Hard to get comfortable in the seat. Not able to sit with husband as it was a rebooked flight & the flight was full."
Cons: "plane had to go back to the gate to lose 1500 pounds. cant they calculate this while loading?"
Pros: "We were so delayed due to a broken Air conditioner.we were told we had to get an new plane. The walk and ride took us to a new terminal where we walked and walked and I am 78 and hard to keep up. Then we were off and a nice flight and we made up a bit of time. Upon arrival in Aspen and there was not gate for us so we had to wait 25 minutes to deplane, The staff and pilots were terrific and tried to make the best of it. At least we got there. Snacks and water would have been nice with all the waiting we did....Linda Decatur"
Cons: "Add some goodies when these things happen."
Pros: "That I was FINALLY able to get to my destination after a THREE AND HALF HOUR DELAY. Mechanical malfunctions, Get crew unable to find the pilots once the mechanical malfunction was corrected, sitting on the plane for an hour waiting for some "guy" to be located who went missing who was responsible for our weight to certified for flight. I didn't like anything."
Pros: "I like the Airbus models. They offer a bit more overhead storage & the cabin seems a bit bigger."
Cons: "Better snack offerings, however I realize it’s a red-eye flight."
Pros: "Boarding priority for infants"
Cons: "Food was pretty bad quality wise and some of the crew members were really short tempered drill Sargents who were in a very bad mood"
Cons: "Over booked flight"
Pros: "Crew was good"
Cons: "Less gate changes"
Pros: "Flight attendants were very good."
Cons: "Pilots need to do a better job of communicating delays. Especially the ones piloting this particular flight."
Cons: "A movie could have been played with subtitles at least. The screen was lowered but it was off all the time except for the videos of how to use seatbelts."
Pros: "Very friendly professional crew. Very comfortable business seats."
Cons: "Nothing on this flight"
Pros: "Flight was comfortable and crew was very helpful!"
Cons: "Be on time!"
Pros: "Was not long enough"
Cons: "Boarded onetime, maybe a little early, but still departed 25 minutes late for no apparent reason. This caused me to nearly miss my connecting flight. Got to the gate just as they were about finished boarding."
Cons: "The crew was great, but AA needs to step it up with comfort and amenities!"
Cons: "There’s no headphones aboard for entertainment"
Pros: "On time"
Pros: "Service and boarding was smooth and friendly."
Pros: "Only one screaming kid. I was allowed to move to another seat"
Cons: "Food was good. Crew nice"
Cons: "The flight crew from PDX to CLT were not very customer service friendly. I was quite underimpressed."
Pros: "Attendants courteous and helpful. Flight efficiently handled by pilots"
Cons: "Remote gate required shuttle. Should have been made aware so as to allow sufficient time not to rush. Advance notice that normal size carry on doesnt fit and must be checked"
Cons: "All flights should include WiFi, and or entertainment, and better snack options. Flights out of and to Burlington are very expensive!"
Cons: "How does a ground crew not know a plane is coming in late. How is there no one here for baggage. It's a joke."
Pros: "I preordered a wrap on the AA website and the reWAS NO FOOD ON THE FLIGHT, other than two cookies."
Pros: "Friendly and helpful staff, as always!"
Cons: "Far too cramped for seating; im a big guy, but still!"
Pros: "AA provided free snacks and drinks at boarding gate. Courteous staff."
Cons: "Flight was on and off regarding time of departure. Received at least three alerts that the plane was delayed 1/2 hr then on time then delayed. We had to take a bus to the plane and sat on tarmac for several minutes until our flight disembarked."
Pros: "Jet instead of prop."
Cons: "No snack service but understandable on such a short flight"
Cons: "Flight delays and cancellations."
Pros: "Entertainment offered several options to choose from"
Cons: "Food, only one beverage was offered"
Pros: "She was amazing!! Juggled many tasks and got at least 15 of us on via standby. She was a pleasure to work with!!"
Pros: "The comfort of the seat 8A on the flight 755"
Pros: "The cabin crew bent over backwards to help."
Pros: "staff is still courteous and professional"
Cons: "every time I flight I get less and less soon they are going to be charging for the air we breath in the plane"
Pros: "Very pleasant staff"
Cons: "Inability to charge cell phone, poor location of TV, & inability to hear the music & movie well"
Pros: "All of the flight was OK - nothing special -"
Cons: "One of the flight attendants did not like her job at all - like a robot - no smiles, frustrated and bored"
Cons: "Trying to make any changes to the booking or check in was horrible. Because this was booked through kayak, then through an agent, then ultimately an Iberia booking on a British Airways / American flight, it took about 5 rounds of phonecalls being passed to another company or another department to get anything done. Sure the flight was cheap, but 6 hours of phone calls to get anything done is unacceptable. The plane used for this flight is ancient. Very tired seating, and no seatback entertainment. One children's film shown on the central TV screen followed by old sitcoms....For a transatlintic flight, this is really poor."
Pros: "the crew was pleasant and efficient The landing was really smooth compared to my trip in the opposite direction."
Cons: "paying extra for a small seat was really frustrating"
Cons: "Flight left late, once in Charlotte sat on taomac 20 min, waited 20 min for our forced to check carry on and missed our connecting flight. They gave away our seats and were not helpful. Eventually wander to a customer service desk. Anitbef ling wait. Finally got a flight out."
Pros: "Smooth flight and on time."
Cons: "Small plane. Even small carry-ons had to be gate checked"
Pros: "Inflight entertainment was awesome."
Pros: "Relatively uncorwdedcat that time so I got row to myself. Good amount of legroom"
Pros: "Handicap boarded with sufficient extra time"
Cons: "Not enough room."
Pros: "No problems"
Pros: "Had a airline steward named Scott that was very pleasant and nice all throughout the flight."
Cons: "The plane was late/delayed going from Dallas to Colorado and the plane going from Colorado back to Dallas was late/delayed as well ."
Pros: "Flights were on time and staff all were smiling and kind."
Cons: "Liked everything!!"
Pros: "Flight on time"
Cons: "I was supposed to be there right now, but I'm still waiting in Chicago for my connecting flight to Dayton that was delayed."
Pros: "Flight attendants allowed me to move into an unoccupied seat to have more room. Very polite."
Pros: "Almost always on time, captain keeps us updated, friendly airline staff"
Pros: "Again just a small jumper, can't expect much, but a day late due to AA"
Cons: "Back home just 5 days out and back, just 2 days of flights, 3 flights late or missed because of AA. fly anything but American Airlines."
Cons: "Quick flight on time and no issues."
Cons: "Our bag was tagged as Priority, and was literally the last one off the plane. We clearly have different definitions of that word."
Cons: "Flight delayed by over 4 hours. Took another flight"
Pros: "Crew was great."
Cons: "Doing better with last minute delays and connecting flights. I’ve lost my bags for the second time now"
Pros: "I had the row of seats to myself and lots of leg room."
Cons: "Our flight was delayed. We watched while the next flight was loading on time. We had to wait 2 hours!"
Pros: "Really good flight attendant crew."
Cons: "The boarding process was unorganized and confusing. The set up at the gate was bad as well."
Pros: "The pilot and stewardess were very pleasant to chat with the stewardess was sweet, pleasant to chat with. All around enjoyable She likes her job as does the captain."
Cons: "I fell getting out of my small seat breaking my glasses and hitting my head on the top of seat’nnn"
Pros: "Pleasant crew, flight on time. Ambiance = none, comfort = bare minimum, better than sewerage on the Mayflower and that's the norm."
Pros: "Great cabin attendant!"
Cons: "Air conditioning on my feet got old."
Cons: "What I wrote above was meant to describe our experience from Chicago to Burlington- not Milwaukee to Chicago. Although, we had a delay in Milwaukee too. Overall, everything was only fair"
Cons: "Entertainment cut in/out"
Cons: "When boarding, the agent said we had to check our rollaboards because they were our of overhead bin space. Hen we entered the plane, we saw that the entire back half of the plane had empty bins, but by that time it was too last to retrieve our bags."
Cons: "Never got to dc"
Pros: "All the effort to make my need for wheelchair problem free"
Pros: "I had a good amount of time between each flight, every plane was waiting at the gate when I arrived, every flight arrived early."
Pros: "Once the plane boarded it was a smooth flight."
Cons: "The airline said that it needed to take on additional fuel due to bad weather, which would make the plane overweight. This meant that nearly half of the passengers who bought tickets would not be able to fly. Thos made boarding stressful as they were randomly calling names. They were offering $2000 and a hotel and meals and a flight out the next morning. However I did not have flexible travel plans and the stress of hoping to be allowed to board was unpleasant."
Pros: "The crew was amazing."
Cons: "We kept getting delayed by 20minutes (for 4 hours) without any communications/updates from the staff as to what the problem was or when a solution might be found."
Cons: "I reboarded the same plane for this leg of the trip. The same issue with the air being unbearably cold."
Pros: "The layover in Denver worked out perfectly - no long wait. The first leg they announced Gate check early so there were no delays on boarding. On-time flight."
Cons: "The leg room. Small size of complimentary snacks. No United entertainment."
Pros: "Every member of the crew was really helpful, especially since I had a cello with me. They helped me with tips on how the airport and their boarding system worked, and I'm sure they are just as good with families and people carrying heavier luggage."
Cons: "I wish my departure wasn't delayed by about 2 hours, but that's not the airline's fault."
Pros: "Let us sleep with out disturbing!"
Pros: "Gate staff were courteous."
Cons: "I had about an hour layover in which I had time to use the restroom and buy lunch. I did these things, then went to wait at the assigned gate. Meanwhile, unbeknownst to me, they changed the departing gate for my connecting flight. The concourse area is so crowded and noisy, and announcements are only heard in the immediate gate are, that, though I was sitting only one gate over, I did not hear the boarding calls and missed my flight. I sat in Newark airport for six hours (which included a maintenance problem, gate change and 1 more hour delay) until the departure of the next flight to Burlington."
Cons: "Again, United changed my original departure time from Burlington, VT to San Diego (via Chicago) from 10 am to 6:30 am. This meant an overnight stay in Burlington and loss of sleep and my free breakfast. In addition, I was stuck with 4+ hr layover in Chicago. The Chicago terminal was a mass of swarming people. Horrible!"
Cons: "ABSOLUTELY ZERO EMPATHY WHEN 2 MINUTES LATE TO GATE... Was actually mean and let 2 airline crew on while we stood there... plane there... our bags on... especially when United needs a better profile!!"
Pros: "Crew was new but okay."
Cons: "Flight was delayed by an hour or so. Then had a last minute gate change across the airport from my original gate."
Pros: "Drinks and snacks were good. Flight was on time."
Cons: "Flight crew was a little noisy."
Pros: "Staff did offer two ten-dollar food vouchers as an apology for the inconvenience. They seemed to try to keep us updated on delays."
Cons: "There were probably ten delays over the course of about ten hours. Communication among staff, aircrew, and maintenance teams seemed very poor. Really didn't seem like people knew what they were doing. Very unprofessional and perhaps somewhat uneccessary."
Pros: "The stewards were nice and they were prompt. The plane seemed to be well cleaned inside and they were quick to get everyone boarded and bags stowed underneath. The pilot knew what he was doing and I had no worries there. Everyone was doing their jobs as well as they could be done."
Cons: "The air nozzle above my seat was broken and would not turn off so I freezing the entire flight, as well as the tray table seeming like it was meant for the lap of an infant versus myself and I can't imagine how someone with longer legs than myself dealt with the way it folded down. The take off was rough either seemingly due to tires or perhaps a rough runway. The wifi on the plane would not work. It worked ok my first flight but not on the second. I don't know why and no one knew why either, had the latest app and it was updated to the current version."
Pros: "No flight"
Pros: "Gate agent did the best she could with the (limited) info she was given."
Cons: "Multiple hour delay for what was originally described as a 'quick maintenance thing'. In addition, after a 2 hour delay we had a gate change to the far far end of a different terminal."
Pros: "This flight was canceled due to weather. We rented a car and drove back. During the drive we experienced very brief periods of drizzle rain. The weather radar showed no signs of bad weather in the area. I am all for safety but Is light rain really a valid reason for cancelling a flight, or was this more about a flight that was not fully booked?"
Cons: "Seats were uncomfortable and dug into my leg the entire flight causing a bruise."
Pros: "All luggage had to go in the belly of the plane. Made boarding way faster. Clean aircraft with pretty comfortable seats."
Pros: "Great short flight"
Cons: "Lack of room in seats and no legroom."
Pros: "Nothing I can think of"
Cons: "Delays with limited information about why or when it might be resolve. Plane extremely uncomfortable."
Cons: "leg room and cabin temp was too high"
Pros: "They worked me into the next morning out of Bismarck"
Cons: "Lack of hotel. They did not even offer a hotel."
Pros: "I liked that half the plane was single seats."
Cons: "We had to detour for a medical emergency that didn't really turn out to be one so we were delayed like an hour in getting to our destination. There was no on board entertainment."
Pros: "Flight on time and arrived early"
Pros: "Very friendly service"
Cons: "Delayed getting out of Newark due to unknown reasons, staff did not communicate with the passengers"
Pros: "No delays."
Cons: "No complaints."
Pros: "Trip was on time and a good experience overall."
Cons: "No Coffee"
Cons: "It was an enjoyable trip, no complaints whatsoever."
Cons: "The delays"
Airlines flying from North Dakota to Vermont have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights