Daily cleaning, installation of cabin HEPA filters on flights from North Holland to Ohio
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Scores according to KAYAK customer reviews
Cons: "Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks"
Pros: "Great crew, good in-flight movies. Good food."
Cons: "Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep."
Pros: "Great crew. Very kind and efficient."
Cons: "American carriers seem to enjoy poor seat ergonomics."
Pros: "Craig in first cabin flight crew was amazing. :))))"
Pros: "There was one stewardess that really made the trip feel less "restricted" in the way she would greet, talk, serve, and just being what I always experienced good international flight staff to be. I wish I was able to get her name so I can praise the airlines for hiring such a great staff like her."
Pros: "Great crew, comfortable and smooth flight"
Cons: "Poor communication about the reasons for our 4 hour delay. Also, we purchased Economy X, which should have given us priority boarding, but we were told we had to stand in the general admission queue."
Pros: "As usual, punctual flight with friendly crew."
Cons: "Pity the wifi in international flights isn't complementary (or at least a basic connection like on domestic flights)."
Cons: "My bag was damaged in transit"
Cons: "Good overall"
Pros: "The food was great. The flight attendants were very courteous and took excellent care of all passengers"
Cons: "Long flight lol j/k can't help that. It was a great flight, no complaints"
Pros: "Service, meals, friendly and attentive FAs"
Pros: "Legroom, lovely staff and all round good flight"
Pros: "Good Service. Great attitude of flight attendants..early arrival. smooth flight."
Cons: "despite purchasing 'extra legroom' seats, it was still very, very crowded and tight."
Pros: "Friendly crew, clean, well presented cabin."
Cons: "Flight was late (again). Food was very little for an international service (small packet of pretzels + savoury muffin."
Pros: "Nothing. The whole experience was horrible."
Cons: "I didn't make it to Siem Reap because the first leg of the trip from IAD to London was cancelled by Virgin Atlantic after it was fully boarded. The excuse was that a flight attendant had food poisoning and was unable to fly and so the entire flight was cancelled. The Virgin team seemed unconcerned and showed NO sense of urgency to try and get people rebooked. Their solution was to rebook everyone on an evening flight the next day. If a passenger was only going to London, that was probably fine. But for people with connecting flights -- or like me with multiple connecting flights -- that wasn't acceptable."
Pros: "I loved how the airline crew were very accommodating. This was an awesome experience. A+++"
Cons: "I have no complaints."
Cons: "Virgin Atlantic continues to give great service. Their lounges are way above all other airline lounges. It is difficult to get well prepared and fresh fish in lounges, but Virgin Atlantic knows how to do it."
Cons: "Once In London, we were told by British Airways that was flying us to Nice that Delta had “lost” our infant electronic ticket - It took 1.5h to get new ticket reissued! We missed our connection and had to wait 3 more hours for the next flight - We were somewhat lucky as multiple flights were delayed/cancelled that day - I will avoid using Virgin Atlantic in the future as they need Delta and British operate their flights and this makes it prone to issues like that"
Pros: "Francesca was the flight attende t that I had most the most interactions with was very friendly and warm."
Pros: "I loved the movie choice!"
Cons: "The head rest comfortability, could be softer as well as the pillows, they could also be softer."
Cons: "Flight was cancelled ."
Pros: "Very polite and helpful staff."
Pros: "The crew was excellent. Flight was quite comfortable. Nice attention to service"
Cons: "I would have appreciated another round of hot drinks."
Pros: "The food was AMAZING. No, seriously. Everything we had was great."
Cons: "Food was awful. Sorry. Breakfast was unrecognizable. Landed hungry."
Pros: "Good notification re a 30 Minute delay. Obtaining board passes was a breeze and love where I can save the passes to my wallet on my mobile device. Flight crews were helpful, cheerful and professional."
Cons: "With seats being so tight causing an issue when getting in and out of seats."
Cons: "the child got the same food as us due i did not make clear i need a child food, now i am asking : is not clear that in that seat is a child of 4 years old ?"
Pros: "The movie selections and comfortable headsets made it possible to watch three movies uninterrupted. The food selections were well prepared. Flight attendants were helpful and efficient."
Cons: "Boarding is always a bit of chaos when our seats are right in the back. People further up insist on boarding early and block the aisles in the process. Multiple levels of passport control and baggage checkout are chaotic, but that's for most all flights coming into USA? VIrgin/Delta handled it well enough. By the time we got through passport control in Boston ur bags were waiting and we had no problems at all."
Pros: "Neat plane, good food and service"
Cons: "The entertainment screen was very dark. To bad since there was an ample selection of movies."
Pros: "My flight was delayed boarding, Entertainment wasn't exciting oppose to other Virgin flights I have taken in previous years. Food wasn't great. I had teriyaki chicken with rice and I left it. Big dislike - when I was checking in online I found some economy seats I couldn't allocate for my seating due to additional charge applies. I think this is very off putting as I have been a Virgin member for years and it is very disappointing."
Cons: "I liked the Airbus carrier which had only two seats (window and Isle) on each sides oppose to three. It felt more comfortable."
Pros: "The enforcement of the quiet time to sleep on the flight. The excellent meals. The quality of the entertainment system."
Pros: "From check in to landing in London, the gracious, helpful crew impressed us with their attitude and service"
Cons: "Sound didn't work on some of the entertainment choices"
Pros: "The service, the service. My wife got a cheese and fruit platter after dinner. Crew went out of their way to make us feel special and welcomed. Excellent service."
Cons: "Nothing to complain about."
Cons: "Everyone was delightful during the entire flight."
Pros: "Plenty of leg room Open area for self-serve snacks and non-alcoholic drinks Food was very good Super friendly attendants"
Cons: "I couldn't rank the food or entertainment as I didn't try the food since it was for purchase only, and there was no entertainment offered."
Pros: "Getting off the stinky airplane...peeyoo!"
Cons: "The three hour delay in departure."
Pros: "Virgin gave everyone meal vouchers to use at the airport during the 5 hr. delay. Also, they still offered a meal on the plane."
Cons: "I couldn't get the inflight entertainment to work. I wish they would offer devices to borrow on the plane."
Pros: "I liked entertainment options on your phone but at the same time there was nowhere to plug your phone if it ran out of battery."
Cons: "The boarding was good but we did not depart o time which did not cause us to be on time to our destination. It was international flight for almost 4 hours and there was no foodie snacks serve. Only tea or coffee. For a international flight more than 2 hours you should offer something else, soda juices and a snack at the very least. I guess the reason why I am feeling this ways is because I flew with virgin a couple years back to London and was so impressed by he service and the airline and the great quality modern vibe. It was the W hotels of the airlines industry and this time I really want impressed."
Pros: "Flight staff exceptionally friendly and helpful"
Cons: "More leg room always appreciated"
Pros: "The comfort of the flight and entertainment."
Cons: "My bag was not put on the correct flight so I had no bag for 3 days, they were slow in getting my bag to Bali from Sydney. It was really unacceptable. The food was horrible, I only ate it because I was starving. Flight was delayed from Sydney to Bali, which caused me to miss my pick up. Not sure if I'll fly with them again."
Pros: "The cabin crew were very obliging and attentive. The seating was very reasonable for coach."
Cons: "Hand luggage was excessive and the overheads were full and the flight was not full."
Pros: "The crew."
Cons: "No wifi was absolutely aggravating. Seat space was bad as well - very little leg room."
Pros: "The veg meal - paneer, rice, lentils - was absolutely delicious. In fact, all of the food was great."
Cons: "Slight problem with the movie viewing - the screen kept going blank every minute or two throughout, and had to be touched to restart. Only on the films, though; the TV episodes were fine."
Pros: "Very attentive and friendly crew! The plane was nice and clean, nice purple tinted lights. They served us plenty of complementary meals, snacks, mints and drinks. The in flight entertainment was the best I've seen yet: movies, tv, music, games, all recent and easy to use. We will definitely fly Virgin Atlantic again!"
Pros: "the food was decent"
Cons: "the crew was rude, the bathrooms were not clean"
Pros: "free wine, good food, and friendly cabin crew? what more could you want? oh, a good variety of entertainment. I watched two documentaries and "The Lobster" a great choice, never would have seen it otherwise."
Cons: "The seat cushions are really hard and not very comfortable to sit on for a long flight. If you could get a higher density foam that would be great. my bum was a bit sore/uncomfortable."
Cons: "The food I had food poisoning"
Cons: "thanks for all from kayak"
Pros: "food is amazing"
Cons: "seat is outdated, but new seat for biz is coming very soon"
Pros: "Entertainment the most. Movie selection was fairly good for a 3 or so hours flight"
Cons: "The food. Same selection as my flight from the US to Istanbul. Please change menus once in a while. One of the Male flight attendants was not too friendly."
Cons: "Entertainment device was broken, and there was no crew passing by (without food or drinks) to ask him/her about it."
Pros: "One of the flight attendants was rude"
Pros: "Turkish got us on board although our incoming flight was delayed."
Cons: "Food of poor quality and possibly unhygienic as I developed tummy problems."
Pros: "Staff & food were excellent."
Cons: "Seats need to be wider in coach!!!! NO I'm NOT a typical fat American but have an athletic build with wide shoulders. Thank god I had two small passengers seated on either side of me. The airlines know what they need to do but keep resisting in the name of greater profits."
Pros: "Food, comfort, wifi, entertainment."
Cons: "The flight left an hour late. But the crew never explained why the delay."
Pros: "The food and the entertainment was excellent!"
Cons: "There was no boarding announcement. I was given a boarding zone for no reason; boarding was a free for all. Our flight was delayed by almost an hour. We sat on the plane, by the gate, while the crew called the Istanbul Flight Control to figure out when our plane could arrive. This flight had been scheduled for weeks; I would think they could plan the arrival time to be the ACTUAL arrival time."
Pros: "Excellent food"
Cons: "Boarding was a bit chaotic"
Pros: "The service and the cleanse up to the tope"
Pros: "The check in process was good. The agent was very helpful and pleasant. The food was actually just as good as the Delta flight from Minneapolis to Amsterdam."
Cons: "Older equipment. A little bit tight. But not too bad."
Pros: "Courteous service. Good food."
Cons: "USB plug did not work, but was offered a different seat."
Pros: "the flight was comfortable and the crew as very warm"
Cons: "since i had a connecting flight and in changing timezones i as served breakfast in both flights in a duration of 12 hours. the food was also not according to my taste buds."
Pros: "Quick flight with breakfast"
Cons: "Boarding process was a little bit chaotic"
Pros: "Quick check in. Nice staff."
Pros: "Non- stop option! Great food."
Cons: "Some of the crew members had an attitude issues and they weren't as attentive as others."
Pros: "Information was given on time regarding schedule. The flight itself was good, and in flight crew were attentive and provided you with enough attention"
Cons: "food could be a bit better. Scrambled eggs were too undercooked and the kofte was very dry."
Pros: "Food is bad.no other word is fitted. All the rest is good."
Cons: "The transfer at Istanbul airport was somewhat chaotic and disorganized."
Pros: "good entertainment system good legroom new airplane"
Cons: "lowered the food standards compared to previous flights flight was late"
Pros: "Crew and entertainment were excellent"
Cons: "Seat assignments I made on line got changed."
Pros: "Just entertainment system and crew makes your life easier on aircraft."
Cons: "Long boarding time from Amsterdam to Istanbul. No explanation of delay and THY wants you to wait miserably on gate. On Schipol airport there is screens everywhere and they do not bother to update the status of boarding. Instead, they behave like everything is normal you are the person making the problem."
Pros: "I like the Airline and I think the food is good, the problem sometimes is when you travel a lot you get the same food :) The crew are always great! I do a lot of connections in Istanbul and we never missed one in about two years flying there at least 4 times a month."
Cons: "During boarding they do not always board the Gold members first and in some cases when they do it is only to go on the bus before the others. I would like the Gold members to go first with either a bus of their own to at least with part of the bus reserved and we are allowed first on the plane."
Pros: "service always good"
Cons: "on the last flight didn't even have a personal monitor"
Pros: "Good flight"
Pros: "The Turkish airline staff was great and very helpful"
Cons: "Itinerary on the way to Amsterdam was not correct and made me miss my first connection No option to pick vegetarian food ."
Cons: "to hot, very hot!!! ו suffered too much"
Pros: "Muy buena aerolínea. Todo estuvo bien. 100% recomendada."
Pros: "food + entertainment"
Pros: "Crew, plane, entertainment."
Cons: "That it took 4 day's to get my luggage. I deserve to be compensated."
Pros: "A great example of excellent service. The entertainment system really couldn't be beat."
Pros: "*Lots of legroom *They still serve food! *Luggage fee extortion not as egregious as other airlines. *Nice entertainment system. Put simply: Turkish airlines is what most airlines USED TO be like about 25 years ago."
Cons: "*Boarding is usually a bit disorganized with people always trying to switch seats. *If you are flying from Germany to Turkey, get on early. The overhead luggage compartments fill up fast. *This is more of a cultural thing: but it is annoying that passengers routinely get up and start grabbing their bags before the aircraft has even retracted the speed brakes upon landing..."
Pros: "Very bad experience i have to think twice before I book airfare now !!"
Cons: "They need to have emergency back up plans for the passengers who is stuck in the airport it must be international law!"
Pros: "All perfect this time. Food was so tasty as always:) crew is very kind."
Cons: "Always delay flight"
Pros: "Had emergency exit row with plenty of leg room"
Pros: "The in flight entertainment was great"
Cons: "Boarding process was delayed and there were no updates to tell us about it. I was feeling ill and asked a crew member for water she told me she would run and get it and I saw her walking around for 45 minutes before I asked her again and it took her another 30 minutes. In that time I watched her fulfill requests for headphones and other unecessary items. We were sat directly behind a screaming baby and directly in front of 3 wildly misbehaving children for the entire 10 hr flight. The crew allowed the family behind us to sit 5 people to the 4-person row, including a 7-year old sitting on the mom's lap who kicked seats and pulled my hair over the top of the seat. I recognize that misbehaved children are not the fault of the airline but it seems like in the future grouping families with children together might be a resolution. We went 10 hours without sleep because the kids kept kicking our seats and sticking their feet through our armrests. The airline also offered zero vegetarian food options for this flight (unlike others which offered pasta). We went 10 hrs having eaten a single bread roll and a bowl of pudding. After these two flights I'll likely never fly Turkish again."
Pros: "I love the comfort and hospitality offered by the Turkish"
Pros: "good food, nice attendants, comfortable seats, good pillows, useful toiletries bag provided,"
Cons: "no wifi"
Pros: "awesome services and food"
Cons: "food services time"
Pros: "Good tasting food"
Cons: "Slow crew with no flexibility at all. They did not respond to any "custom" request.(e.g. milch for the kids.)"
Pros: "Turkish Airlines is the best airlines we have every flown on in our international travels. The food is excellent. The service is excellent."
Pros: "The service was excellent The Pullman Hotel was an excellent choice for dissatisfied customers. The staff was friendly and understanding."
Cons: "Only an hour between connection so the connection was missed.Also the airline only gave a food vouchers for one restaurant. That restaurant has poor choices of items to select from ,food quality was substandard ,the choices of the items was to limited, and the people in the restaurant was rude."
Cons: "Staff not fluent & clear in English"
Pros: "Professional yet very friendly staff"
Pros: "The crew was proffessonal. On flight to Cape Town from Istanbul the chef on board made was really nice. I ordered a chlid meal only to find out that it was not on the list. My son wasnt very happy with it though. Althought, the chef on board insured me that she will have a look into it...Oh well ! not a big deal ."
Cons: "Fight back to Incheon, Seoul was 3 seated. Really uncomfortable, just hoped the passenger I sat next to didn`t get annoyed with my son having to go to the bathroom quite a lot! The only problem was the long layover. The only reason why I opted for the long stopover of 20 hrs because I was told that we will receive hotel accommodation on our arrival, however that did not materialize...very disappointing. Instead we were given free meal tickets. I was totally disgust !!!"
Pros: "great food, great wine, great service"
Cons: "Most of the movies are missing english subtitles. That makes them almost impossible to watch for whom English is not their native language"
Pros: "Very accommodating staff."
Cons: "Temperature was up and down. Seats were small."
Pros: "Everything was better than expected."
Cons: "This flight was probably great but I was not on it"
Pros: "Most comfortable seats of the three flights. Crew friendly and attentive. Acted like they enjoyed their work."
Cons: "Luggage still in Atlanta with Delta."
Pros: "quick and efficient"
Cons: "I know it's not the airline's fault, but we were delayed for weather. Also seats do no recline and there is no entertainment."
Pros: "Crew was very pleasant"
Cons: "Old airplane. Everything was worn out and stained. Entertainment system is ancient. Economy seats are so small you can barely get in and out."
Pros: "Since I wasn't allowed on the flight because another leg caused us to arrive with only an hour to board, I can't tell you anything that was enjoyable."
Cons: "The KLM representative was COMPLETELY unhelpful. She basically told us we were screwed and to go away. We spent hours on the phone at great cost to us (international pay phone charges) to be bounced for one rep to another. We were finally told we could get in a plane home Sunday, please to be transferred, starting the process over from the beginning. It was TERRIBLE, beginning to end!"
Pros: "Going back home to the US"
Cons: "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."
Pros: "Pilot welcome to the plan was very nice seats was comfortable food was good"
Cons: "Crew attaitude is not really pleasant with passengers"
Cons: ". The flight was overbooked and I had to wait for last minute to find out weather I will be on board of the flight .My bags were left behind in Amsterdam which were delivered later than they were supposed to."
Pros: "I love the overwhelming positivity exuded by the stallions in business class. Sometimes good things happen to mediocre coffee, others not so lucky!"
Cons: "The guy next to me looked like Joel Osteen and his daughter was actually Cardi B. I could feel the existential dread coming from their tray tables. Also, Lemon and Caramel cheesecake? What an awful flavor combination."
Pros: "A good basic no frills flight"
Cons: "Luggage missed the flight and was delivered later that say. It is the same as happened the last time we took this flight."
Pros: "Timely flights , plenty of good food and disciplined serving Amsterdam: good layover Modern plane Better entertainment system Good flight to travel to India , Mumbai ."
Cons: "Windows weren't clean for stargazing"
Cons: "Again, not enough leg room. Also, our luggage did not make the connecting flight and we didn't get our bags unit the next morniing - late."
Cons: "We were arbitrarily re-seated due to equipment changes, back and forth and lost our original seat selection even though we wound up on a plane with the original configuration. An international call wait of 1.5 hours was required to just get us back into the economy plus section that we had originally paid for, Amsterdam check-in was chaotic. In-plane staff was not at all helpful with our desire to get seats on the outside rows of our section."
Pros: "Food was best in a long time. Steak salad was excellent, as was the little chocolate mousse."
Pros: "The airlines: KLM and Delta were great."
Cons: "The lines at TSA! Alng with hundreds of other people, we missed our connecting flight. I was ashamed to see such an awful mess in the US. It was like entering a third world country run by incompetents."
Pros: "Staff was amazing and pleasant. Had decent food and as much comfort as zone 3 can offer."
Cons: "No complaints."
Pros: "Entertainment system was good, great crew, great food, great service"
Pros: "The staff and crew were so helpful and friendly! Stress free flight."
Cons: "Smooth and easy"
Cons: "They should provide good hindi movies and songs in the flight"
Cons: "Long delay"
Pros: "Nice service for short flight"
Cons: "Lost luggage for 2 days."
Pros: "Gate agents kept us very informed and provided snacks."
Cons: "2-hour long delay"
Cons: "This flight was on a Transavia codeshare with Delta and a real downer after coming from a Delta One business class segment. An uncontrolled mass boarding, crammed in seating, no amenities and charges for a drink of water made this a pretty crappy flight. The crew was nice though."
Pros: "Helpful crew, more food than usual, entertainment system and choices."
Cons: "Didn't get meal request even though we did on flight to Europe and despite phone agent working to generate and verifying them before both flights."
Pros: "When I finally got on a flight (see what I didn't like), the crew was very helpful and the flight was comfortable."
Cons: "When I checked in online, I received boarding passes for the first two legs of the trip, but was told to see a gate agent in Amsterdam for the boarding pass for that flight. It turns out that there was a problem, attributed by one of the KLM staff that I talked with to "a communication problem between Delta and KLM." As a result, I was finally given a stand-by boarding pass. Since the flight was full, I was denied boarding. After hours of trying to figure this out, the KLM staff put me on a flight for the next day and organized a stay at an airport hotel. The KLM staff were very nice, but it seemed to take a very long time to figure this out. They also failed to note that the denial of boarding in the records, which caused a problem in my return flight. The upshot: I missed a follow-on flight to Budapest and had to pay a huge rebooking fee for that missed flight. I also missed a day of my vacation."
Cons: "As usual, a small space on a full flight. Pretty uncomfortable."
Cons: "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."
Pros: "Lots of seat space even in economy, I felt very comfortable and not cramped on my flight. Food was decent and flight attendants were very attentive. My flight was kind of an outlier experience as someone on my flight fell very ill and needed immediate medical attention. The KLM employees on board did a very good job of taking care of the situation and making sure everyone else on board still had a calm flight experience."
Cons: "My connecting flight was scheduled too close to my landing time."
Pros: "On Time"
Cons: "Seating in ecomony class is very tight, restricting, and uncomfortable."
Pros: "I was upgraded to business class since my flight was overbooked and I had to miss my original flight"
Cons: "Security for traveling to US is a very time consuming with long lines and in my mind useless process which does not make me feel any more secure - just wasting time and resources."
Pros: "No compensation"
Pros: "Bulkhead seats - logos legroom"
Cons: "Very long boarding process - security checks and a long walk from connecting flight"
Pros: "The flight attendants made the safety briefing extremely lively and personal, a wonderful break from the normal tedious process. The rest of the flight was quiet, uneventful, and pleasant in part due to their good nature. I cannot have gluten or soy, and I was brought a complimentary bag of potato chips that were gluten free - the one and only time this has happened! I hope to fly with this crew again someday."
Pros: "Delta fed us so well. They made sure we were as comfortable as possible. The flight attendants were nothing short of kind and always smiling. Even the pilot was very ethusiastic over the intercom before the flight. He made jokes and everyone laughed. In fact, it was the most I've ever heard from a pilot on any flight in my life. I would rate this the best flight I've ever had. Thanks, Delta!"
Pros: "Clean comfortable plane, timely service by crew. Good,comfortable, economy seating in the A330 plane."
Cons: "I loked everything in my trip"
Pros: "Loved everything, the meal was good, spacious seats and friendly staff."
Pros: "Great stewardesses, good food"
Cons: "Seat seemed to have limited ability to recline."
Pros: "Good Comfort+ seat, but needs a bit more recline - especially on a 9+ hour flight. Nice crew."
Cons: "Glad I have the comfort+ as the other seats have minimal leg room. Bathrooms could use a refresh."
Pros: "Good staff, crew, amenities in the airport, courteous and helpful."
Cons: "Schiphol has an excellent system in place -- you get through all the checkpoints to the gaits in less than 15 minutes. Then at the gait, at least at Delta/KLM they re-check all the documents twice, and that part takes 40 minutes -- so be prepared to come early to take that into account."
Pros: "Good service once I finally got on a plane."
Cons: "The alternative routing after my missed connection was not good and would have resulted in a very long travel day on a comparatively ill-equipped aircraft. So I stayed in Amsterdam on my own dime to take the same direct flight one day later."
Pros: "Food was good"
Cons: "No bags in Atlanta and no one to help. In Savannah baggage person not nice. Started the conversation telling me Delta is not responsible for delivering our baggage to our home."
Pros: "Delta is focused on customer service, especially in the business class. Great airline. Love the crew attitude."
Pros: "Good flight and good meals"
Cons: "everything else"
Pros: "It was only a 30 minute flight."
Pros: "The food and service was good. the Washrooms were good."
Cons: "The seats were too small, the built-in monitor in the seatback was kinda junky"
Pros: "It was my birthday and the flight attendant gave me a rose, gummibears and champagne and congratulate me and I was very happy to receive that gesture"
Cons: "Luggage was not received. Now being told it will take up to 5 days! Unacceptable performance"
Pros: "Seat is small"
Cons: "On time boarding"
Pros: "Horrible seating, boarding was a mess, not sure what flight to get on!!"
Cons: "Don't fly United"
Pros: "Flight itself was good. Crew was nice"
Cons: "Flight was late. Airport experience in Frankfurt horrible. It looked like all was intended to increase the delay. They made me miss my train connection"
Cons: "My luggage did not make it with me."
Pros: "The crew was professional and polite"
Pros: "Was nice and pleasurable"
Pros: "Lovely crew"
Cons: "Airport is too hot"
Pros: "The crew were impeccable."
Cons: "Very narrow economy seats."
Pros: "Very comfortable flight with plenty of food, drink, entertainment and good service. Flight left on time."
Cons: "The flight departure time was too close to the arrival time so we ended up running thru the Frankfort airport."
Cons: "We booked our plane reservations through Kayak . My sister booked my reservation along with hers at the same time. Kayak put us on different planes at different times on our return flight back to the USA. I had assumed we were flying together ( sisters with the same last names), so I showed up at the airport to find out that I had missed my first flight. I already had a boarding pass for the next flight, but Kayak had canceled me and booked someone else in my seat. No more seats in economy and I had to pay $1750. Euros for another ticket. Why would 2 passengers flying together and booking together be put on different planes and different times. We will NEVER use Kayak again!7"
Pros: "Overall experience was great. Crew was nice, good food, boarding went smooth, flight was on time."
Cons: "This flight went well, crew was nice, flight was on time ."
Pros: "Pleasant flight all around."
Cons: "Standing outside of the plane in the freezing hail, when my clothing was completely unequipped for it"
Pros: "The premium economy clas was wonderful. All of the amenities, comfort, room made a long trip far more enjoyable. The crew was right there to help me get to the next gate."
Cons: "Frankfurt airport is dreadful. I'm elderly and being forced to climb up and down stairs to the Tarmac with luggage and then crammed into a bus to the terminal was terrible. I would avoid Frankfurt at all costs. Lufthansa needs to take some initiative with this."
Pros: "Staff were amazingly helpful n friendly. Food was yummy."
Cons: "1 person working the service desk. I had a question about our connecting flight from Frankfurt and I was told to call the 1-800 number. When I went to check my bag the woman was very rude and asked me "why do I think I can check two bags?" and questioned my Star Alliance premium silver status, demanding I show her my card (I have no card). My friend was flying with me and she was told that her carry on, mind you had flown to and within europe, was too big for the overhead storage and she had to pay 90 euros to check it and the woman held her boarding pass and wouldn't give it to her. we waited in line at the service desk for over 40 minutes so that she could pay. We arrived to the airport 2.5 hours early to eat and shop for souvenirs. We barely made it in time to get to our gate because of the inefficiencies of Lufthansa. 1 person working a service desk for a large airport is unacceptable, especially when they are 8-10 waiting to scan your baggage and not helping out at all. I had a wonderful flight to Europe on Lufthansa and was absolutely appalled at the attitudes of the airport staff and their lack of customer service."
Pros: "Seat comfort, easy of boarding."
Pros: "Great service both before boarding the plane and while in flight. The check in line was out of control, but lufthansa staff members ensured that I could still make my flight."
Pros: "priority boarding, entertainment"
Cons: "aisle bulkhead seat: curtai separating business class from economy was hanging over my legs."
Cons: "We were detained at the airport after boarding and then deboarding without information. The entire flight was locked in a room and not allowed to leave with very little explanation as to why. After 5 hours they let us board another plane. There was water and candy supplied as food. It was a joke for anyone with kids or the elderly. Nevermind anyone with health concerns. BAD way to manage a crisis in my opinion. We were treated like cattle. And these were NOT cheap tickets."
Pros: "Air dolomiti - great service, prosecco in a real glass and with small sandwich provided."
Pros: "Afterall I did get rice iso pasta."
Cons: "Cold. My chair was bumped because us was just a little bit broader in the gangway than the other chairs. (54c) There is no possebility fot ordering foid for me: diet is without grains at all and without sugar at all."
Pros: "We were well taken care off for a short flught"
Cons: "Nothing really"
Pros: "Crew was more understanding. Placed us to row 18...emergency exit."
Cons: "Checked online from row 21 to 6. Got a new ticket whilst boarding to 25: last row. Explanation...otherwise the plane was not able to go in the air...absolute bullshit. With my weight and of my fellow members better to let us in the front.. Row 6 was given to a miles & more client..."
Pros: "Everything else."
Cons: "Boarding was chaotic."
Pros: "Food and beverage service was excellent on these Star Allisnce international flights booked by United but operated by Lufthansa."
Cons: "Leg room in economy is inadequate for international flights. Seats had no cushion left in seat bottoms. It was like sitting on cement."
Pros: "Plane not full so we hat an extra Seat"
Pros: "Smooth boarding and flight, fun snack (cakes on a plane!), relatively quick and easy."
Cons: "I can't think of anything to complain about for European commuter flights."
Pros: "That was the best airline meal I've ever eaten. It was a lightly curried chicken. Outstanding. Extremely fast boarding. Boarded entire airplane in less than 15 minutes. Nice selection of movies and audio. All of which you could stop, pause, fast forward, and rewind."
Cons: "No reading lights. No attendant call button I could find. Not much air volume. That pesky lack of leg room. Short seat belts."
Cons: "Did not take this flight due to delay missed my connection by 15 mins... Rescheduling was easy but flight was not convenant"
Pros: "Crew was beyond standard. Very nice and friendly and always accommodating."
Cons: "They ran out of vegetarian meals."
Cons: "Service, always delay"
Pros: "The food was nice and the stewardess were professional."
Cons: "My ticket didn't specifically say I'm not allowed to have check-in luggage, so I needed to pay extra for that. I also got too little transfer time and barely made it because my flight arrived late. Then, my luggage got lost during the transfer, so I had to wait for 5 hours, which made my plans a mess. Overall not satisfied with my flight"
Pros: "Seats comfortable. Decent legroom. Crew pleasant. Food was very good especially for a very short flight."
Cons: "I did not know I had purchased economy light ticket. With this you can only carry on 18 pounds and must check and PAY to check any other bag. I looked at my reservation from Vaysms and did not see notice of this. Surprised that one hour trip at this price , well over $200, was in this category. Also trying to buy the option for the bag on phone was difficult. Whole page with options would not show and getting English version was difficult probably because page would not fit on screen."
Pros: "Our flight out of Amsterdam was roughly 30 minutes late. Since we were connecting to an International flight to return to the US there was no possibility we would be able to get to the International terminal through security and board our flight in the time available. So, Lufthansa staff met the connecting passengers as we disembarked, shuttled us via bus to the International terminal and ensured we made our connection. Finally, for airline food it was quite good (Vegan)."
Pros: "I was bumped up to Economy Plus which gave me lots of leg room on a half empty flight. New plane was great"
Cons: "You lost my baggage! I checked it over to domestic in Newark, but despite the 3.5 hour turnaround time you still managed to leave my bags, and those of several other people on my flight to CVG, in Newark"
Pros: "The price was good."
Cons: "This was NOT a Lufthansa flight. The plane was a United flight. One of the worst I have experienced in 40 years of flying to Europe and Hawaii."
Pros: "Upgrade to business class. Staff was accommodating"
Cons: "Seats were situated next to the bathroom"
Pros: "Safe and efficient transportation."
Cons: "The entertainment system wasn't functioning so there weren't any viewing options presented. The crew failed to mention that the United app provides movies on your phone."
Cons: "It was not a Lufthansa flight, as I had bought, but a United flight because of their partnership. The bathroom made me gag, the food and the entertainment left much to be desired but the service was good. Cannot complain about the flight attendants. Entertainment was also very 2008 with tine screens and not able to select what and when to watch. They only had movies and series on loop. Will avoid having to fly United in the future and will make sure I am indeed getting on a Lufthansa plane."
Cons: "The narrow seats: it is not fun to travel with four elbows in your ribs. Try it some time."
Pros: "The crew was great, very friendly and attentive. Sitting in Economy plus is acceptable comfort wise. Captain was very communicative when there was a mechanics issue and delay, much appreciated."
Cons: "United check in desk was unnecessarily long wait, other airports/airlines have a better flow. The screens on the seat backs on 767 are ridiculously small and stuttery. The main meal was not very good, pasta sauce was gross, could've done better with prego."
Pros: "We arrived 15 minutes early, which is always great!"
Cons: "They ran out of the chicken for dinner and only had manicotti left, which was horrible! No apologies for running out of 1 of the 2 options. The audio was horrible. In order to watch the movies, I had to hold the cord in 2 places in the exact right manner, or it would cut out and there would only be silence. Not fun trying to maintain that position for 9 hours."
Pros: "Staff attentive. Came by very frequently."
Pros: "We got there"
Cons: "Seat back entertainment? What a joke! It was like watching a movie on a Motorola Razr (or my old Ericsson flip phone). Surly old battle axe sky waitresses. 90s vintage plane interiors. Need I go on?"
Pros: "We cheked in on line At Amsterdam airport at the drop of lugage was a nightmare Line out the door wich made us almost missing the plane"
Cons: "We cheked in on line for our flight Amsterdam Boston Ariiving at 5.05 AM for our first flight to Frankfurt at the lugage drop of desk There was a line out the door wich made us almost mis the plane At the gate they had problems with my carier on The same carier on is traveling with me for more than 15 years and never denied plane acces Result all my creditcards/money and important documents where not longer withs us So we could not buy a drink or food at two airports There was plenty of space in the overhead compartments above our seats That part of our experience was very bad Tnx"
Pros: "Excellent very good"
Cons: "Everting so good ex"
Cons: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Pros: "Catering is ok"
Cons: "Seats comfort really old school"
Pros: "Loved this 747! Crew was professional and food was very good."
Cons: "We had a long wait (25 minutes) at the gate because we were early."
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "Same as above"
Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"
Pros: "Same as above"
Pros: "Friendliest economy class service I've ever encountered."
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pros: "leg room economy compared to KLM"
Cons: "full flight, no upgrade possible"
Pros: "Enough space good wine and on time"
Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Pros: "Special treat for King's Day Friendly crew"
Cons: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Cons: "I slept didn't have snack offered and no entertainment"
Pros: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Pros: "Except for my negative comment, a good flight."
Cons: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
Cons: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Cons: "Fewer entertainment options than the delta flight. I got excited with that first flight."
Pros: "Service of the staff was great"
Cons: "Turbulence, with all our technology we still cannot avoid this?"
Cons: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."
Pros: "In general, it was ok"
Cons: "Yet again it was flight delay from KLM side."
Pros: "Great food and movies."
Cons: "Might have lost my bag. I was told not to claim my bag and that it would meet me at my final destination. That did not happen. I even paid extra because of the over weight. When they charge you 100 extra euro you expect your bag to make it to its final destination."
Pros: "Food was relatively good"
Cons: "We had ourtrip from San Francisco to Amsterdam which is one of the longest flights ever, andthe entertainment system wasnt working, we kept on telling them several times but nothing happened and at the end they wereeven avoiding us. By the end of the trip when we were approaching Ams, a hostess came and she gave us a $25 dollar discountvoucher to be used in our next trip, this is totally not acceptable!"
Pros: "During my first flight from East Midlands England to Amsterdam I lost my baggage by another airlines and the KLM crew was very dedicated and supportive until they found it and check in for me... Many thanks and I wouldn't forget it."
Pros: "On-time Quick boarding Friendly staff"
Cons: "Only pre-security lounge (Air France) that is open till 19:00."
Pros: "Staff was excellent. Entertainment options pretty good."
Cons: "Seems very dated. Business Class felt cramped and not very luxurious."
Cons: "KLM sent us to Kiev thru Stambul (Turkey). We have spent 8 hours more on flights."
Pros: "New plane, new seats, new entertainment system. All very goo to great. The dinner was above average in terms of taste but the breakfast was pretty ordinary."
Cons: "Breakfast food wasn't very good."
Pros: "Friendly crew. Good snacks. Timely updates about delays.cr"
Cons: "Crew forgot to serve several rows of seats including ours. Came around when reminded, but then said didn't have enough hands to carry trash away and told us to store cups, etc in back seat pocket when landing."
Pros: "The cabin crew was very friendly and helped me to move from a center seat to an aisle seat. They were good natured throughout the flight, especially one gentleman. The main meal was also surprisingly tasty."
Cons: "The cabin crew was very friendly and helped me to move from a center seat to an aisle seat. They were good natured throughout the flight, especially one gentleman. The main meal was also surprisingly tasty."
Pros: "The delightful crew members on KLM flights always make the experience the best. From the crew at check desks, to those greeting you as you board and throughout the flight, they are the reason I continue to fly with them. I love how they have bassinets for those traveling with babies. the adventure packs for children and the never ending smiles and treats for the rest of us."
Cons: "This time I was turned away as a Sky Priority Member, and told there are too many categories at boarding and told my Silver Status (after this flight was bumped to Gold). Not sure what has changed in the last 2 weeks."
Pros: "Very good flight.I recommend it to everyone."
Cons: "Luggage lost and not found. Contact to executing airline KLM very difficult, because the case-nr. on the "lost-luggage-form" was unreadable. but without this number, you can do nothing, because it almost impossible to get someone on the phone at KLM. Mostly you talk to computers. Obviously the phone is oldfashioned and you need twitter and facebook. Poor service, KLM So you can have a pleasant flight, but if you need service, you are lost."
Pros: "Nothing really"
Cons: "The Amsterdam airport is super disorganized, with rude employees great at making excuses for their incompetence. The boarding crew really struggled to organized the boarding and wouldn't really care about people's status. We had to take a bus to the airplane, and even though both plane's entrances were open, they sent everybody to the front entrance. The comfort of the plane was horrendous, with seats over 20 years old and their business class was the same as the coach, but with no one sitting in the middle (can you get any lower than this?) The flight attendant woke me up to shove a food tray that I didn't want. We had to wait over 45 minutes after the plane landing to start seeing some luggage show up on the conveyor bell. The overall flight experience make southwest look like a luxury airline. This was my first and last time flying on KLM."
Pros: "Great dinner, and unlimited ice cream! Crew are cheerful and helpful as always."
Cons: "After status flyers boarded first, general boarding call was for all remaining passengers together! First time in my experience a full wide-body aircraft boarding was not by row. Predictably, the process was slow and chaotic. Last minute switch from a 777 to an older, non-refurbished 747-400. Entertaiment system contents are still great, but the screen is dim and outdated by today's standards. But I would just fill this as luck of the draw."
Cons: "Flight was delayed."
Pros: "The crew was very nice , offering us often drinks and snacks There was touch screen to each passenger the flight passed faster thanks to the films ... especially i loved the idea of waching a film that took place in new york city when our destinations was new york . Thank you"
Pros: "Friendly staff Food was great Constantly handing out water and drinks"
Pros: "The crew was very friendly and professional"
Cons: "The seat space was a little narrow"
Pros: "The refurbishments of the 777 aircrafts has definately improved the experience. Passengers were given full liberty to the entertainment unit. The one thing that gives that niche to the flight experience are the crew - I must say I have had 8 flights in the past 6 weeks but the crew of this holland airlines have been great on all klm flights. Please keep up the good work - your attitude is everything!"
Pros: "The flight attendants were amazing. Great entertainment system."
Cons: "Seats were a bit uncomfortable for long distance flight."
Cons: "the cabin, the entretainment... nothing looks like a business flight"
Pros: "Soecial attention, tgey suggestvyiubhave some water. Ask yiuvif you are doing fine... All very welcoming. These guys got some pride in their job and that's nice. True hospitality in the air... Makes you feel at home... and they know what they are doing... Professionals!"
Cons: "everything - absolutely no frills"
Airlines flying from North Holland to Ohio have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Holland to Ohio
Masks required on board, masks provided on flights from North Holland to Ohio
Social distancing seating
Middle seats unavailable to book on flights from North Holland to Ohio
Testing for antibodies, testing for symptoms for flights from North Holland to Ohio
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