Cons: "if you touch a credit card with your gloves, you can’t then touch people’s FOOD!!! also, 6 hour flight; someone should tidy the bathroom; esp in the days of COVID!"
Cons: "They only had 1 beverage service. I was in the business class and no food was given out. I asked for certain beverages and was not given them."
Pros: "Crew was pleasant & solicitous. My seat had spacious legroom & was comfortable"
Cons: "Free movies"
Pros: "Crew was good,boarding was fine and unboarding as well."
Cons: "A 6hr flight and you get one cup of soda or coffee,but water they come with like 3 time. Also you get one pack of cookies with 2 ginger snaps inside. No tv unless $10 or download their app thing.Even if night flight i would like more rounds with drink an more than snaps for $ of ticket!!!"
Pros: "The flight crew was excellent felt i could request anything without a problem."
Cons: "Alaska is usually good. Thanx"
Cons: "A little more food on the 4+ hour flight. Otherwise a great experience!!"
Pros: "Crew was wonderful."
Cons: "No complaints."
Pros: "Seats had decent leg space."
Cons: "Not the airline’s fault 100% but getting a bag checked in Honolulu was a nightmare. Kiosks didn’t turn on until 9:30a and no desk assistance until shortly thereafter then immediately overwhelmed by issues with the kiosks. Needed my full 4hrs transfer, everything took a very long time."
Pros: "Crew was great!"
Cons: "Ran out of some food items. (I should have ordered what I want d when I checked in for my flight.)"
Cons: "Flight attendant was on phone rather than greeting customers as we deplaned."
Cons: "One of the flight attendants were rude."
Cons: "Uncomfortable flight due to turbulence. Hard seats. Majority of passengers checked in baggage were taken off in Honolulu before take off and did not make it to Anchorage."
Pros: "The attendants were great"
Cons: "The line of people in the aisle waiting for the bathroom."
Pros: "The female attendant went above and beyond. She was kind, thorough, and helped make the flight the best I’ve been on with Alaska Airlines so far!"
Pros: "Very faster arrived."
Cons: "No meals."
Cons: "We didn’t know that Alaska Airlines doesn’t have blankets for its passengers. We were not prepared, because this was our first time flying with Alaska Airlines. We were so cold during our flight from Honolulu to Washington DC."
Pros: "Was one of the best flights I’ve had. Service was really good and enjoyed the complimentary cocktails"
Pros: "Clean aircraft, friendly and professional crew"
Cons: "No headsets available for borrow or purchase on a 6-hour flight, extremely limited overhead bin space, seats did not recline"
Pros: "Boarding was fast"
Cons: "I paid to upgrade to a larger seat and it wasn’t much better . The flight had no WiFi and pretty much no entertainment on the iPad they had us pay for either . I will stick with Hawaiian Airlines ."
Pros: "From booking to landing, Alaska Airlines treats travelers with courtesy, care, and respect. The cabins and lavatories are clean and well-maintained. I flew premium and the food, entertainment options, and service were on par with a 5-star experience! If I could only fly Alaska Airlines anywhere I would."
Pros: "We upgraded to first class and it was amazing! The staff was very friendly and it was a perfect end to our honeymoon!"
Pros: "Good service was provided. Thank you."
Pros: "The crew were so polite and very professional. Smiles all around and should give them a raise!"
Pros: "Friendly flight staff, very accommodating."
Pros: "The staff was extremely helpful, especially the Oahu crew!!! They helps me with my baby son Levi and made everything a breeze."
Pros: "A Flight attendant went beyond the call of duty when she found me after I had returned to my seat. This was after I had walked to the rear of the acft to work out a bad cramp in my thigh. She provided me with a hot water bottle that did wonders in relieving the pain and stopped the cramp from returning."
Cons: "I don't like the fact that I didn't take the time to remember her name."
Pros: "I was on medical emergency and stand by and gate agent in Hilo arranged trip to Honolulu on Hawaiian and on Alaska to Portland Oregon"
Cons: "Food could be better"
Pros: "Flight attendants were nice."
Cons: "Tried to buy internet but couldn't, seats were very uncomfortable and tight, bloody mary was under complimentary but I was charged."
Pros: "I like the fact that we can download the app and watch movies for free."
Cons: "The food is not included. Even a snack."
Pros: "Service is good; friendly crew; spacious seats; Many rounds of drinks served; flight to SJ was pretty quick."
Cons: "No meal (Hawaiian airlines provides); no free on-board entertainment; could have better snacks besides biscotti"
Pros: "After my evening flight on Air Canada was cancelled and I was so anxious that I would not make it to Vancouver the next morning in time for my cruise, Taeao at Alaska airline was an Angel in disguise!! She helped me get booked on a flight that would arrive in time and was so comforting! In fact, all employees that evening were so helpful. Even when the engine wouldn't start on connecting flight in Seattle and we had to return to gate, delaying flight quite a while,?Captain kept us well informed of what was going on and was very apologetic and very quickly, Alaska airlines sent me an email with a credit towards another flight because of the inconvenience!! THANK YOU Alaska Airline, Taeao and employees working on the evening of June 20 at HNL!!!!!"
Pros: "The first-class flight attendants would sometimes help the main cabin passengers and were generally in a better attitude and much more helpful."
Cons: "The plane was changed and my "Premium" seat was downgraded. The seats were uncomfortable and much too cramped. I paid $89 extra for premium seating, and when cancelled upon, was only offered a $25 credit for future travel plans. Since I cannot count on Alaska, I'm not sure how soon my "future," travel plans will be ..."
Pros: "Loved the charging ports in premium economy;"
Cons: "didn't realize you needed a download for entertainment until I was on the plane, and no wifi from Hawaii, so that was a wash... maybe send an email or something to remind before the flight?"
Pros: "I like the options they provide for food and love the charging stations on the seats."
Cons: "I found the aisle seats to be more uncomfortable than the inner seats. There was less room under the seat for baggage and feet and I got my elbow banged pretty bad by a cart (I had fallen asleep). I also think it is lame to be charged for basically everything but a drink and a cracker on a 5+ hour flight. We get nickle and dimed for everything. $10 for each food item, $10 for a movie screen (what happened to the good old days with free in flight movies?). We have to pay to check luggage ($25 bucks). We normally avoid flying if humanly possible because it is in general too much stress and too expensive but we prefer Southwest airlines if they will go to our destination. Bags are included with their tickets!"
Pros: "What did I like about my flight?...Not much! Was not allowed to pick seat assignment during reservations.Called two days before returning for seat assignment...Told must do at airport day of. Arrived at airport 6 hours early day of and was assigned 31F (only32rows) tried to change as I really wanted near front, isle seat... was turned down but guy and wife in line behind me changed thier's from back to row 6.... I endured 31F surrounded by sick coughing, sniffing, snotty nosed, sneezing people and crying children for next 6 hours...I've been back almost a week and just now feeling well enough to venture out...I will never travel Alaska airlines if they won't give me an acceptable seat assignment... Hawaiian Airlines trip there was wonderful!"
Cons: "Half the attendents were super nice and accommodating, but 2 were quite rude and short with passengers (first class attendant particularly rude). Also, I didn't get to finish my movie before the in flight entertainment was taken away :("
Pros: "Clean. Very good cheese and fruit plate. Safe and comfortable flight. I would fly Alaska again."
Cons: "Video player battery would not charge in spite of being plugged in, so battery died about 30 minutes prior to landing. Attendant did not offer replacement or refund."
Pros: "The entertainment is the only few good things left, since it does not depend on service"
Cons: "Even thought, it arrive on time. It started with a delay. And it continue a second delay. If they would have let me know earlier, I would have just good time in the lounge. I have been trying to maintain status by flying with Alaska or its partner. But I kind of regret paying the extra. I should just pay the cheapest, because I've got the cheapest service anyway. They don't give me a free drinks, until I ask for it. And then when I request for a chocolate, they give me an either or choice. Well, if everything is on good timing, I would be fine. Since the delay, I thought they would make it up at the service ... Nah ... Oh well, next year, just find a better value airline. I hope Alaska would dump all their service, and adopt entirely virgin service. The only good thing about Alaska is probably its operation."
Pros: "We sat in the emergency exit row. There is much more leg room."
Cons: "The seats only recline 2 inches."
Pros: "We have been traveling to Hawaii and especially Kauai for years. We love the fact that we don't have to fly into Honolulu and transfer to the Inter-Island Terminal with Alaska. This saves a lot of time and there is a lot less hassle. We upgraded to Preferred Seats which are in the Exit Rows and with the extra leg room, it is really nice especially if you have someone in the window seat. We don't eat anything on the plane because we usually head to our favorite restaurant once we land."
Cons: "The only thing I don't like is that the seats are not as padded as they use to be. With a 4-1/2 hr. flight, they become really hard. I am planning on taking a seat cushion with me the next time I fly."
Cons: "No free movies anymore"
Pros: "Efficient and comfortable. I cannot rank food or entertainment as I slept this entire leg. The crew appeared to do a marvelous job jockeying passengers with all there carry-ons during the boarding process. Quite professional."
Pros: "Totally Everything About Alaska Airlines Was Awesome !"
Pros: "Overall good trip"
Cons: "that there were no blankets available"
Cons: "No entertainment, no food. you can have better service for the same price in another airline"
Pros: "Crew was fantastic!"
Cons: "Old plane - small and cramped."
Cons: "It's too packed in the main cabin lose a vertical row so there is more space. It's just overwhelming"
Pros: "Captain came out and was direct and friendly with passengers about reasons for delay"
Cons: "2.5 hour delay. 3 out of my last 4 Jetblue flights have been delayed and arrived late. Not okay."
Cons: "Free earphones for the TV"
Pros: "Seats ok. Crew was great!"
Pros: "Best food and entertainment availability"
Cons: "When we arrived from hawaii to SFO airport we had to exit in order to get our tickets for our next flight (SFO to FLL) and we had to go through security again for this reason. No one around to help, we even called from one of the airport telephones but no one answered."
Pros: "Great crew. Comfortable seats. Lots of leg room."
Cons: "I don’t think the internet worked. I tried everything on my phone and computer."
Pros: "Smooth ride great service"
Pros: "Easy Direct Flight. Nice Crew and Good Captain."
Cons: "Flight Delay and Change of Gate"
Pros: "On time, lots of leg room, good snacks and drinks"
Cons: "I was the last group to board and there wasn’t a place to put my small carryon in the overhead bins."
Cons: "Over 3 hours of delays. Didn’t get in till 1 am"
Pros: "Great crew, live TV and a very smooth flight when we left Fort Lauderdale."
Cons: "They should have communicated earlier to fliers about a possible 2 hour delay. Due to an unforeseen accident on the highway, i was unable to go and park at an already booked and paid off-site parking facility so I ended up parking at the airport only to learn that the flight was delayed after 30 mins or so at the airport. I was not happy."
Pros: "Unimpressed!! Flight delayed for 2 hours and lost my bags. 2 days later, my bag has not arrived. Apparently it is on the way. Not sure when it will get here."
Pros: "Friendly crew"
Cons: "Flight was delayed 2 hours and I never received notification. I got to the airport for a 4:10 flight to find out it was delayed until 6:15 and we didn’t board until after 6:30. Poor communication to passengers. Once on the plane the headphone jack didn’t work because something was lodged inside of it."
Cons: "Long lines for security clearance."
Pros: "comfortable seating space."
Pros: "Short inexpensive flight, and the TVs worked this time so that was a good pass time"
Pros: "The crew was courteous and friendly and did a good job of arriving at the destination on time."
Cons: "The flight left the gate 30 minutes late, but there was no notice of the delay beforehand. It's always nice to be notified if I'm going to be delayed and what the reason is behind the delay. Being left in the dark about delays is always discouraging...whether I'm at the doctor's office or at the airport. That being said, the crew hustled and got us to the gate for an on time arrival."
Pros: "movies and music were ok"
Cons: "Takeoff was delayed by a connection from Philly. We were supposed to arrive at 11:00 pm got there at 12:30 am. Luggage was put on a different plane and didn't arrive at RDU until 1:30 am."
Pros: "On-Time, friendly staff. Helpful staff via phone contact to change flight due to weather."
Cons: "App wouldn't let me access new boarding pass after change"
Pros: "nice friendly service and comfy seats"
Cons: "delayed out of jfk around dinner time tusk tusk and very long lines at TSA in terminal 5 - not neccessary"
Pros: "Very good flight, Love the size of plane and the comfortable seat, the TV's on the back of the seats were great."
Pros: "Free WiFi."
Cons: "Over 2 hours delayed due to issues such as refueling and then Captains oxygen mask being faulty and the part not being on hand to swap out faulty equipment. Flight attendants and captain we're very nice but not having back-ups or parts that could fail readily available just seems like a huge inconvenience to everyone, crew and passengers. If company budget is more important than customer service perhaps re-evaluating your company model needs to be in consideration."
Pros: "Crew and flights are very good"
Cons: "our Baggage is mishandled and some of the items inside are damaged and lost couple checked in baggage"
Cons: "Flight delayed and changed gate"
Pros: "The departure and arrival times were accurate. Actually we arrived about 15 minutes early."
Cons: "There was only one individual checking people boarding. Two individuals at the boarding gate would have been even more efficient."
Cons: "Unable to turn off the movie screening"
Pros: "seating and legroom"
Cons: "they did not communicate with their partner emirates making it hard to change flights- emirates ended up doing all the work to get my flight changed"
Pros: "Short flight. No entertainment and just snacks."
Pros: "Boarding quickly"
Cons: "Lack of food and entertainment."
Pros: "water dripping on me crew said for $45 I could move"
Pros: "I liked that the flight was short"
Cons: "I did not like the impatient crew member and his exasperated tone of voice when he told me "that overhead compartment is full so you nwed to use one that isn't full." Not everyone is a frequent flier and knows 100% proper plane ettiquette. And we ALL get tired on the job. Either suck it up or find a job where your mouth stays shut!!"
Pros: "the amenities - the TV, the snacks, the drinks (a full can of seltzer instead of a cup!) and actual flight attendants who chat with you and are positive overall. rare in flights these days! excellent experience."
Pros: "Good crew... smooth flight."
Cons: "Flight left almost an hour late."
Pros: "Staff on ground were extremely helpful and friendly. Baggage drop-off and check-in kiosk were expertly staffed."
Cons: "In-flight screen never goes blank. Need an off setting instead of constantly changing commercials."
Pros: "Large space"
Cons: "Old plan"
Pros: "Perfect in time flights"
Pros: "info was good"
Cons: "waiting for more then 2h and no offer for drinks or anything"
Pros: "Jet blue seat and leg room and entertainment options made the flight a good experience."
Pros: "New plane, legroom, snacks. Really nice flight attendants"
Cons: "Delayed 50 minutes!"
Pros: "Kind crew member."
Cons: "Security check was too slow."
Pros: "snacks, friendly staff"
Cons: "Our bags did not make the transfer, but helpful JetBlue staff at RDU. Have not gotten status update yet for luggage delivery even though plane should have arrived an hour ago. Boston airport security by gates E and C (when transfering from international flight after customs) very inefficient and also understaffed."
Cons: "Wouldn't let passengers spread out after boarding closed even though there were empty seats"
Pros: "Great entertainment."
Cons: "Delayed, rough flight."
Pros: "Was great"
Cons: "The stewardess left a cabin open, the captain didn't allow us to get out of our seats nearly the whole flight."
Cons: "Misconnect due to El Al flight being delayed."
Pros: "Crew was amazing, great service"
Pros: "The landing was amazing. Wonderful pilot."
Cons: "Everything was great."
Cons: "None, everything was awsom"
Pros: "Hawaiian has great crew."
Cons: "I thought I had upgraded to premium economy, but when I checked in, there was no seat assigned. I have to go back and check my records. No option for gluten free."
Pros: "Flight attendants were great!"
Cons: "Flight was a little cold - but in Hawaii, not always a bad thing!"
Cons: "I fly Hawaiian all the time. It has always been a good experience."
Pros: "Great service"
Pros: "One crew member was very rude"
Pros: "Everything was great."
Pros: "Everything was great"
Pros: "In flight crew was good and emergency exit row seat was very roomy. Ticket counter agent was able to fix the computer errors on my reservation."
Cons: "Constant issues with reserving and paying for premium seats and the system releasing them. Each incident took almost one hour of phone conversation or 30 to 40 minutes of waiting at the check in counter to resolve."
Cons: "TSA was ridiculous. After giving someone in our party TSA PreCheck they wouldn’t let us all go through (it was my son who is a minor)"
Pros: "Line up process to board"
Pros: "Nothing. Absolutely nothing. I was rerouted to Oakland for no reason -apparently they duplicated my reservation and then deleted it. I was at the airport for over 2 hours before someone would help me. The plane was delayed over an hour after boarding the plane and them we could not onboard for 25 minutes once landing."
Cons: "Nothing. Absolutely nothing. I was rerouted to Oakland for no reason -apparently they duplicated my reservation and then deleted it. I was at the airport for over 2 hours before someone would help me. The plane was delayed over an hour after boarding the plane and them we could not onboard for 25 minutes once landing."
Pros: "I like biking through kayak. I just wished they could warm u.s but too book a1 way flight to NZ because your wasting money."
Cons: "I booked a 1 day trip not realizing I could only book a round trip tick to get in new Zealand. I almost missed my flight and had to book another 1 way trip.. wasting over $100 dollars. That ruined my flight exp."
Pros: "The crew of Hawaiian Airlines was outstanding. The boarding process was smooth and efficient. There was adequate space to store baggage, seating was comfortable, entertainment was outstanding, food and refreshments were fantastic."
Pros: "Staff always collecting trash, good food, plenty of overhead bin space, friendly staff."
Cons: "Cabin was too hot and there were no fans!"
Pros: "Hawaiian Air has a direct flight from Honolulu which makes the 5000 trip bearable. The Hawaiian crew is really good-natured and warm, always w/a smile, even in the middle of the night. In these days of budget cuts, Hawaiian serves you too much food and even offers a complementary glass of wine. The only unfortunate thing is that you have to pay for all types of on board entertainment. All in all it’s a really great flight in economy."
Pros: "Hawaiian Air crews deliver better service in a more professional manner than most others. We had a difficult group of passengers causing a delay upon boarding. The crew took care that well."
Cons: "Domestic air travel in the USA has generally lost it's way. The costomer experience can be negatively influenced at so many points during the average trip. On this flight, other passengers (one family) with disgusting manners, smelly carry on food and generally poor attitudes, made it a captive experience. The crew were the bright spot. An airline can't help that much but, can mitigate the damage and the employees did that. You have very good people."
Pros: "Crew was really nice and accommodating, very comfortable seats but had to pay $80 for them."
Cons: "Food would have been better if they had nut-free options since I'm allergic. Other airlines give you nut free treats because of this reason. Entertainment could have been better - options for TV shows was limited - should have some HBO shows or newer sitcoms. Movie selection could have been better as well."
Pros: "I liked the on-board entertainment and superb services."
Cons: "No major comments against the airline because the boarding process is not efficient due to passengers not listening to the flight clerks."
Cons: "I didn't eat or feel drawn to any of the movies or entertainment offerings."
Pros: "complementary drink and meal service"
Cons: "The rude ground crew member named Sabrina. She forced me to remove my TSA approved lock, and could not state what constituted a TSA approved lock. In the 10+ years I've traveled with this lock no one had an issue...until Sabrina came along and forced me to leave my belongings vulnerable to theft."
Pros: "Nothing- they really do suck."
Cons: "There crew sucks"
Cons: "It was a red eye flight, the lights were on for most of it the announcements were non stop. there were so many empty seats some upgrade and some just economy blocked of by a curtain. Allow people to move and spread out in these cases it's just rude and greedy to keep these seats empty when everyone is crammed in tight through out the plane."
Pros: "Smooth Flight, decent food."
Cons: "Takes a long time to get off the plane once it's landed. Maybe they need more than one exit - that's probably not realistic but you asked."
Pros: "We had 1 hour delays on 1st departure and 2.5 hours delay on second. the seats are ex-termly uncomfortable."
Pros: "Great staff, comfy seats. Took red eye and was given blanket and pillow complimentary! So nice!"
Cons: "Didn't get breakfast :/"
Pros: "Service, movies are numer one"
Cons: "Nothing to not like on this flight"
Pros: "Free food and I had a lot of leg room. The crew was nice too"
Cons: "To pay for each movie i wanted to watch and for a blanket. I thought they were all complementary."
Pros: "The staff at the terminal and on the plane were awesome!! The plane was roomy compared to the bigger airlines. Didn't feel like I was in a sardine can. Would HIGHLY recommend this airline!"
Pros: "options for vegetarians"
Cons: "the food, there was no vegetarian option. The first plane was very small and uncomfortable but the return was good."
Pros: "Online check in, no luggage, mobile boarding passes, boarded quickly and took off immediately LOL! Ideal flight!"
Pros: "The entire trip was smooth and easy, from check in at Honolulu airport to baggage claim at LAX, we had zero issues! That's a rarer and rarer thing these days. The flight crew were friendly and polite, the complimentary meal in coach was a pleasant surprise, and the A330-2 was smartly designed for relative comfort and accessibility."
Cons: "Would be great if there were SOME free television offerings, like Southwest Airlines does. I understand paying for the movies (although if you really wanted to stand out above the competition you could offer a select movie for free like in the old days), however the option to watch some satellite tv channels at no cost would be great. Also the nearest bathroom was out of order and that was a bit disappointing."
Pros: "It wasn't to bad a bit camped, the seats are right. The crew was lovely the food could be better but other than the screaming kids it was ok"
Cons: "Food choices could be better"
Pros: "Crew and ease of boarding."
Cons: "Deplaning in Oakland"
Pros: "Relatively comfortable seats. Good crew. Free glass of wine."
Cons: "No meal options (we're vegan). Only old overhead video with no movie options unless you rent one of the few tables they have on the plane for a 5+ hour flight. Huge box filling a third of my food space for what? There are also no USB or electric plugs for power."
Pros: "Good in flight food and services."
Cons: "How come hawaiian airlines, who continually advertised moana and hire they sponsor the movie, but they don't offer it?! I was really disappointed."
Pros: "Crew was great. Left you alone if you wanted to sleep. Flight was uneventful and that's good."
Cons: "No wifi in the airport or on the plane?! So on a 6+ hour flight no entertainment unless you rent a $15 dollar tablet."
Pros: "The seats were amazing... very comfortable."
Cons: "The flight attendants were unfriendly, cold, and seemed very annoyed. The entertainment was VERY pricey - that was an unwelcome surprise for such a long flight. I would rather bring my own food and be able to distract myself with a series of complimentary movies."
Pros: "Nice to have a meal. The mai tai was great! Charging for movies is not appreciated though."
Pros: "Relaxing music on the plane, extremely friendly staff, efficient, and comfortable. The comfort level was basic - not a super updated aircraft - but overall a great flight experience."
Cons: "Everything was great. Aircraft wasn't super updated but no problem!"
Pros: "The crew was excellent.. the airlines customer service is the worst I've ever dealt with. I will never fly Hawaiian again"
Cons: "Had a 6 hour delay due to the fact that a crew member didn't show up... Hawaiian didn't offer any chance of changing airlines to accommodate anybody and only gave us a $100 voucher on future flights... like I'd ever fly with this airline again. If the delay was due to weather or a mechanical issue I would've understood, however one of there crew members calling in sick delays my vacation by a whole day and they say there's nothing they can do. Completely ridiculous."
Pros: "Food was good! Hawaiian music and warm greetings got us in the vacation mood as soon as we boarded."
Cons: "Free movies on a 6 hour cross ocean flight would have been much appreciated."
Pros: "Not much. The crew members' smiles were nice. That's about it."
Cons: "So cold! I asked 4 times for the temperature to be adjusted. Each time the crew member said that the temp was adjusted, and it would be getting warmer. Let me be clear: IT NEVER GOT WARMER! Furthermore, Hawaiian Airlines had the nerve to charge econ seats $10 per blanket. Even for babies! And we even heard a toddler say, "Mom, it's sooooo cold!""
Pros: "The food was delicious. I did not expect to have a complimentary champagne with my meal. It was nice. The flight attendants were very helpful. I was feeling sick on the plane. They keep asking if i need anything."
Cons: "I was very disappointed that I have to paid for the used of the blanket. it was cold on the plane. It used to be free. Luckily I brought a sweater with me. Otherwise , I be freezing."
Pros: "Everything was great"
Pros: "Flight is amazing the airport we had to wait over 2hrs to get thru TSA"
Pros: "When I asked for a seat change the crew was very accommodating"
Cons: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Pros: "Quick boarding"
Cons: "Arriving over a half an hour late"
Pros: "Wonderful hospitality, excellent service!! Clean, well thought meal service."
Cons: "Hoping that this will continue!!"
Cons: "The girls were sweet as usual!"
Pros: "Crew was great"
Cons: "I actually can not complain"
Pros: "Check in process & text updates were awesome!"
Cons: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
Pros: "i likes that drinks were free"
Cons: "i shouldn’t have to pay for headphones"
Pros: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Pros: "The crew was fine, flight was completely full and they were very prompt in their service. The power outlets didn’t work. The lights were on, but when I plugged in they didn’t charge."
Cons: "Very uncomfortable. Seats very close together for a flight that lasts over 5 hours."
Pros: "Video access"
Cons: "Too hot, too crowded"
Pros: "This was two hours of absolute freezing temperature"
Cons: "It was so cold it was actually unbeasable"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Pros: "The crew are very nice on both flights and they were very courteous the seats.T"
Cons: "The seats were not that comfortable."
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Pros: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Cons: "Nothing. Flight was perfect."
Cons: "I didn’t appreciate that your rude flight attendant allowed another passenger to move suitcase and she got an attitude with me. Delta there is always something on your flights."
Pros: "Great comfortable flight"
Pros: "It was great because I was able to get an aisle seat."
Cons: "Like it all"
Pros: "Delta personnel were very pleasant/friendly"
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Cons: "Seats diddn't recline - often ignored by flight crew."
Pros: "Everything was fine other then seating assignment"
Cons: "I was traveling with wife but was not able to seat with her. I was stuck in the middle of 2 of the worlds biggest plus sized people. Armrest was a constant struggle. Willing to pay more next time to avoid hassle."
Cons: "no bed"
Pros: "Left on time!"
Cons: "Too cramped"
Pros: "We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta."
Cons: "Bad turbulence"
Pros: "The boarding process was smooth, friendly staff."
Pros: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Cons: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Pros: "The crew were super friendly and helpful."
Cons: "The entertainment system was completely down for the entire flight."
Cons: "The flight got delayed by 3 hours or more. I missed my flight from LA to FL"
Pros: "Delta is the best airline to use because they care about you as a customer. They will do everything they can to make your flight as enjoyable as possible. I would not recommend any other airline to use but DELTA !!"
Cons: "Nothing to input. All was great."
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Pros: "I liked everything."
Pros: "Staff as always was very attentive and courteous. The board process proceeded smoothly and we were able to depart a few minutes early."
Cons: "One attendant did display a slight level of un-professionalism after spilling a drink on my mom and not apologizing. I chalk it up to her embarrassment and she probably just forgot."
Pros: "Unlimited snacks and drinks..."
Cons: "The mediocre upgrade."
Cons: "Luggage went elsewhere"
Pros: "I had paid for the Sky level as we were a party of long legged people. Out of the 4 flights we had taken, the best flight was the one from Hi to Atl. The seats, and leg space, was roomy. The food was good. The crew was just okay. They weren't particularly nice but rather abrupt. There were two mates that seems a bit confused. However, the plane was worth it."
Pros: "The pilot came through all of the aisles in first class to personally thank us for flying with them. He took time to chat with us and answer our questions, which made me feel more comfortable about the long flight. The stewards/stewardesses were very nice and had us laughing on their welcome messages. The lay-flat seats in first class were the best. Very comfortable, and easy to fall asleep in, without disruption from other passengers who insist on keeping their reading lights on while everyone is trying to sleep."
Cons: "I paid for the upgrade to Delta Comfort Plus for an aisle seat & for some reason they reassigned our seats and I got Putin a middle seat. It was not what I paid for and it was very uncomfortable. If people pay to upgrade to specific seats we should. It be reassigned to whatever seat they want to put us in."
Pros: "1st class service was excellent."
Cons: "The food in 1st class does not compare to some competitor airlines. the leather seats do not breath and can sometimes get hot."
Cons: "The aircraft was older and visibly dirty in the corners. The baggage took well over the guaranteed 20 mins."
Cons: "To be fair the flight from Honolulu to Lihue was on Hawaiian Air, not Delta per se. The crew was rude, but in the terminal and on board. Didn't really rate food and entrainment because of the flight length."
Cons: "Due to last minute and absurd changes made to my itinerary by Delta without my knowledge, I was not on this flight."
Pros: "Boarding was not a problem at all! ."
Cons: "The pilot was very rough maneuvering the aircraft. Starting from take off the pilot took off from a halt and accelerated so fast that I believe takeoff took 3sec or less. Also taxi into the airport about to land His maneuvering was Preety rough compared to the other two delta pilots that were perfect. There wasnt any food offered."
Pros: "Crew was very friendly during the very short flight."
Cons: "Seats were very uncomfortable - not a lot of padding."
Pros: "The checkin agents did their best. Flight attendantw very helpful when overhead bins were full."
Cons: "No food/beverage service. Agent at gate desk visibly tired and short with customers, but not rude."
Pros: "Wonderful crew, Shefan provided excellent service. This was my first time flying first class and my expectations were exceeded."
Cons: "The plane departed 1.5 hours late due to crew issues."
Cons: "More room is what everyone wants. It’s unrealistic though. First class was pretty comfortable."
Cons: "just the food options were not that good. all other things were ok."
Cons: "American Airlines continues to lag in their ability to proactively communicate updates to their customers. Then to top it off, they lack empathy and a true ability to accommodate customers."
Cons: "Original flight was canceled and I had to find another way back to Tampa as this flight was 30 hours after the original flight."
Pros: "Super comfortable"
Cons: "2 hour delays on both flights of a round trip"
Cons: "Food options were just snacks. On a 4 hour flight? What??"
Pros: "Flight crew was great. The plane was half full, so the attendants allowed us to move."
Cons: "Terrible landing in Charlotte. The plane was rattling and had an annoying whistle."
Pros: "The flight itself was about as average as any other flight. At least all our luggage made it from the incoming flight from Key West to join us in Charlotte. That was our final destination but most of the passengers were making additional connections."
Cons: "The boarding went like the plane was ready to leave on time, except it didn't. There was a delay because the flight crew came from another arriving flight, so they had to go through the full pre-flight checklist. Then there was a "minor maintenance issue" that couldn't be fixed right away because it was "shift change" for the maintenance crews. Eventually they arrived and fixed whatever, while everyone was getting texts and alerts that kept delaying the departure by 15-minute intervals. Over an hour (while sitting in a warm plane) after the original scheduled departure, we left the gate, sat on the taxiway a while, then took off. Cabin crew only had cookies and drinks, no other snacks or food. All anyone got was an apology for the extended delay."
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Cons: "Turbulence throughout the entire flight, couldnt sleep, and they didnt offer any snacks because of this"
Pros: "The crew was accommodating"
Cons: "The crew was pleasant. No water served due to turbulence"
Pros: "Smooth flight"
Cons: "Small plane"
Pros: "One of the flight attendants was nice."
Cons: "AA is now trying to save money (presumably) by doing like Delta: forcing half of us to connect in Charlotte. Unfortunately, the Charlotte airport is not ready to accommodate so many people. The airport looks like it is being renovated, which is fine, but there is no tape/cones to mark off the renovated areas from the walkways. You literally walk through dirt and construction sites. I didn't even think that was legal in the US?! Anyway, maybe it will be worth it once the renovations are complete, especially if AA is going to use it as a hub."
Cons: "We sat in Charlotte on the runway and had to run to our connection. The airport seems too small for the amount of traffic. We usually try to avoid Charlotte, but it was the only way to use frequent flyer miles"
Pros: "But, the customer service was good."
Cons: "The flight was cancelled."
Pros: "Friendly crew"
Cons: "Couldn't use WiFi to watch Netflix or YouTube so our 2 year old would be entertained"
Cons: "Why can't the crews in in LGA communicate with the passengers during the boarding process like at other airports so that it won't be a mad mob press to get on the plane. The gate agent using the PA didn't or couldn't enunciate, and folks just 15 feet away were asking what she said."
Pros: "Wider seats."
Cons: "The flight was late"
Cons: "Luggage did not make the transfer on time (Chicago-Charlotte after Tokyo), although they had about 45 minutes to load it. Do not buy an international ticket with less than 1.5 hours transfer time. (It took 45 minutes to get through customs/immigration and retrieve luggage for transfer."
Pros: "On time departure and arrival - friendly crew"
Cons: "No own movie screen."
Pros: "Timely and comfortable flight"
Pros: "An early morning flight and all went well."
Pros: "Friendly and helpful crew besides the message below. Still one of my favorite airlines!"
Cons: "Crew made too many announcements that were commercial. The volume of the announcements was out of sync with the inflight entertainment audio and hurt my ears."
Pros: "Nothing in particular. They got me there."
Cons: "The usual stuff. Uncomfortable. Worse than riding a bus."
Pros: "Great crew and amount of food. Loved the ice cream and little pizza snack - extremely good!"
Cons: "Flight really delayed which didn't make a whole lot of sense since it was the first flight that day"
Cons: "They canceled my ticket for no reason"
Cons: "Small, old plane. No drinks, snacks, or entertainment."
Pros: "Excellent crew, food and entertainment."
Cons: "Staff was not friendly at all"
Pros: "Plane was clean boarding was fine."
Cons: "Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness."
Cons: "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"
Pros: "The flight was efficient and the crew were courteous."
Cons: "There isn't much to dislike, but it certainly wasn't anything extraordinary either."
Pros: "Quick flight."
Cons: "Crew was rude and illogical."
Pros: "The plane actually left without a cancellation"
Cons: "Every flight on this trip was delayed"
Pros: "Available drinks"
Cons: "Poor selection and no coffee"
Pros: "I enjoyed the whole experience. The staff was friendly and the plane was clean."
Cons: "They overbooked the plane and the customers used the overhead compartments for very small items; such as bags and briefcases which made the overhead fill quickly."