Pros: "The seats were not very comfortable. My seat was very mobile. When the person behind me would get up they would grab my seat. The flight attendants didn’t seem to care about anyone other then the customers in the front row and by the exit row. It was very cold in my area as well not just by the emergency exit."
Cons: "The flight attendants should show that they care about ALL the passengers, not just the ones that they know or ones who are paying more for a seat."
Cons: "Flight was very delayed, waiting on pilots to arrive. The. We sat on the runway for a long time without leaving as well. Crew also made us gate check bags when there was still plenty of overhead space left on plane."
Pros: "Amazing landing"
Cons: "All good"
Pros: "Crews work really hard to serve all the passengers, thanks for the good service! I like the idea of serving the food first for the older and younger passengers I think that’s a great idea!"
Cons: "Keep up the good work! Bathroom is always clean and smells good!"
Pros: "The plane was super empty so everyone had their own row to themselves"
Cons: "You get what you pay for"
Cons: "Flight was 3 hours late; TV in my seat did not work (and flashed making sleep more difficult); they did not have food options typical of longer flights (only snack boxes for sale)"
Pros: "Flight delayed 3x, gate changed twice, had to deplane then reboard and then refuel. Got home 5 hours late at 3 am"
Cons: "Poor planning seemed to cause their delays"
Pros: "Best food and entertainment availability"
Cons: "When we arrived from hawaii to SFO airport we had to exit in order to get our tickets for our next flight (SFO to FLL) and we had to go through security again for this reason. No one around to help, we even called from one of the airport telephones but no one answered."
Pros: "It was really nice having a USB charger under every seat."
Cons: "Our flight was delayed by 2 hours and I was only notified when I had arrived at the airport."
Pros: "Airplane was very comfortable. Flight was delayed a bit, but airline kept us well informed."
Pros: "Boarding and on time departure"
Pros: "It was great service by JetBlue. Great staff and helped us with many things. Helped us change seat due to kids, luggage ect. Last minute."
Cons: "Kindness of JetBlue staff at the airport and in plane. Great people from JFK to PHX and other way coming back."
Pros: "Everything was perfect"
Pros: "The crew was friendly and accommodating"
Cons: "Boarding took longer than anticipated and limitations of overhead compartment space delayed departure as several passengers had to surrender their luggage to gate check."
Cons: "Froze. Ended with TWO sweaters and a long sleeve shirt. Asked if cabin could be warmed a bit. Last ten minutes were cold but not freezing"
Pros: "The extra space that I paid for was nice to have."
Cons: "The 4 hour delay. I've flown with jet blue 4 times and that's the 3rd time its been delayed."
Cons: "Six hours late, then there wasn’t enough fuel and had to wait for paperwork multiple times. Hands down the worst experience I have ever had. I will not be flying JetBlue again."
Pros: "The attitude problem here was annoying and unacceptanle"
Pros: "The crew was VERY apologetic and accommodating."
Cons: "We ended up waiting an hour for the maintenance crew to fix a “broken” flight attendant seat, which they did with TAPE. Took another 20 minutes for the mechanic to bring back log book so that we could leave. The whole experience seemed very disjointed and could have occured much more efficiently."
Pros: "Flight was delayed over an hour, I missed my apointment rendering my trip useless and now a waste of money. This is not the firat time, I will not be using Jetblue in my future trips."
Pros: "everything was good except that I didn’t like to pay for blanket"
Cons: "to pay for blanket"
Cons: "We were delayed due to poor weather on takeoff and on landing due to airport traffic."
Pros: "Overall it’s always very easy and pleasant but I noticed this trip the quality was lower than I remember. Cheap coffee, no lemon for tea, little thin the nicer touches i remember previously. Plus the flight attendant had such a thick accent could barely understand her and the pilot had us in bumpy air the air the whole flight home."
Pros: "Flying out was perfect. We were delayed 30 minutes on the way home and the pilot and attendants were so welcoming and informative. Pilot was impressive really spoke clearly and sincerely. Service of beverages and snacks was friendly and efficient. i love Jet Blue out of Worcester to Ft. Lauderdale."
Cons: "I was in the seat with the wing and could not recline. I think it needs to be made clearer in the seat selection that this row does not offer the same comfort. My connection to the TV was all static and the flight attendant said it needed repair. I feel there should be the same comfort for all customers and the same entertainment or cost should be adjusted."
Cons: "1brand new suitcase was completely damaged"
Cons: "Tiny TVs. Needed reading glasses to see programming."
Pros: "Enjoy watching any TV channel"
Cons: "BUT, no closed caption because I am deaf!"
Cons: "This flight was canceled!!!! Jet Blue could not place me on another flight within 72 hours."
Pros: "Can't believe how much room there was in the more space section."
Pros: "Me gusto todo el servicio"
Cons: "Lo s acientos confrontales la comida el servicio de Wi-Fi"
Pros: "I liked how easy it was to board and how the flight left exactly on time and arrived early."
Cons: "The entertainment wasn’t great and the crew weren’t that friendly."
Cons: "No tv No fresh food for purchase"
Pros: "The chairs were comfortable"
Cons: "The flight was delayed 2 1/2 hours and we were notified two hours before the flight. My husband and I had just arrived to the airport when we received the message that the flight was delayed. We waited close to five hours at the airport to go to Fort Lauderdale Florida which is only a two hour flight."
Pros: "It was a great experience all together. From checkin To the boarding and then the flight. The flight allows you bring a carry On, there are movies And TV, snacks and drinks. Best of all the flight was on Time. Loved flying Jet Blue!!"
Cons: "Our TV was out the whole time while everyone else was enjoying the entertainment."
Cons: "Everything was great"
Pros: "The flight crew was excellent. Especially Sabz"
Pros: "Smooth process, friendly crew"
Pros: "Tv and internet."
Cons: "Older plane, skinny seats even with the increased leg room."
Cons: "They reconfigured the flight home adding more time onto the flight - I missed my connecting bus ride because of this."
Pros: "seats were comfortable"
Cons: "attendants skimped on the snacks not what was advertised. less abrasive attendants"
Pros: "Everything!!! Fantastic flight...punctual, comfortable, and polite! I will use JetBlue every chance I can when we travel over any other airline...especially air Canada!"
Cons: "Nothing...great flight"
Pros: "Landed exactly on time!"
Cons: "TV's didn't work at all. Hot tea tasted terrible, were you using Boston Harbor water?"
Cons: "Flight attendants and First mate didn't show up on time, they called in the reserves, Then got on plane with them and the planes logs weren't up to date, the grounds crew then left to do another plane. Once we got off, we were informed that NJ airspace was restricted at the later departure time, and had to fly extremely out of the way. 1:45 later and arrived to destination, Missed train and and stuck now."
Pros: "The crew prior to leaving was amazing. My flight was cancelled and Yvonne was on thephone for TWO hours getting me on another flight and arranging my connecting flights in order to get me to my final destination as soon s possible. Observing her coworkers I realize this is the norm for them."
Pros: "I liked the trip though I wished I had my jacket the plane was chilly. That is better than being hit. Also the crew was very friendly and professionprofessional"
Cons: "There wasn't any hot beverages"
Cons: "Flight was delayed for 5 hours without reasons given"
Cons: "The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers."
Pros: "When I asked for a seat change the crew was very accommodating"
Cons: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Cons: "Space on airplanes"
Pros: "Wonderful hospitality, excellent service!! Clean, well thought meal service."
Cons: "Hoping that this will continue!!"
Pros: "Good crew, my seat did NOT recline."
Cons: "Plane was somewhat crowded."
Pros: "Nothing I couldn’t get this flight because of the delay of the previous one"
Cons: "The company could have hold it knowing there were travellers on connection. If not, knowing that they were no flight before the next day they could have prepare hotel booking for us because all hotels were full at midnight when we finally could get there."
Pros: "I like the entertainment on Delta."
Pros: "I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American."
Cons: "The seats were really tight between the rows. The space between the seats on the same row were typical."
Pros: "Delta always does a superior job - domestically and internationally!"
Cons: "Ran out of hot water on flight"
Pros: "great trip and crew"
Pros: "Check in process & text updates were awesome!"
Cons: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
Pros: "i likes that drinks were free"
Cons: "i shouldn’t have to pay for headphones"
Pros: "The crew was fine, flight was completely full and they were very prompt in their service. The power outlets didn’t work. The lights were on, but when I plugged in they didn’t charge."
Cons: "Very uncomfortable. Seats very close together for a flight that lasts over 5 hours."
Cons: "Wait time because of Atlanta crowding.Re:hurricaine?"
Pros: "Boarded quickly and we made up plenty of time when we were only 15 mins late for take off."
Cons: "Baggage broke our baby stroller. Banged up, heavy deep scratches, and won’t lock properly nor will it release the brake phone portly where one wheel won’t unlock without much luck. Waiting to see how they correct this very expensive issue. And the vegan tapas option for food was not good at all. Ended up staying hungry for the duration of the flight. But my wife enjoyed her turkey sandwich."
Pros: "The crew are very nice on both flights and they were very courteous the seats.T"
Cons: "The seats were not that comfortable."
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Pros: "Great comfortable flight"
Cons: "My flight was delayed several times and had to rebook. Total delays were > 6 hours."
Pros: "Zones are more delineated."
Cons: "People were obviously cutting in line and edging up before their zones were called."
Pros: "The comfort, space, quiet, snacks"
Pros: "Crew was friendly"
Cons: "We were delayed an hour and a half"
Cons: "Seats diddn't recline - often ignored by flight crew."
Pros: "Everything was fine other then seating assignment"
Cons: "I was traveling with wife but was not able to seat with her. I was stuck in the middle of 2 of the worlds biggest plus sized people. Armrest was a constant struggle. Willing to pay more next time to avoid hassle."
Cons: "no bed"
Pros: "Great ground staff and flight crew, except they should as warn and apologize regarding the limited gate as access so far from the check-in."
Cons: "Signage is terrible. Delta sign out side is obscured as and too small. Construction is no excuse for the confusion. Delta is not readable on the overhead signs and airport is too dark at night. Everything is hard to find."
Pros: "Check in was easy through their app. Also very quick lines to drop off bags. Crew was very nice and respectful"
Cons: "Seat are a little bit too close together. But overall very comfortable"
Pros: "1000s of movies and shows to watch. Plenty of overhead bin storage. Alcohol beverage service included. Crew was great."
Cons: "Baked chicken dinner was gross."
Pros: "We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta."
Cons: "Bad turbulence"
Pros: "On time and helpful"
Pros: "The boarding process was smooth, friendly staff."
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Pros: "The crew were super friendly and helpful."
Cons: "The entertainment system was completely down for the entire flight."
Pros: "The smootheness of the flight."
Cons: "The fact that the passenger behind me is was kicking the back of my seat. And it wasn't even a child!"
Cons: "The flight got delayed by 3 hours or more. I missed my flight from LA to FL"
Pros: "Delta is the best airline to use because they care about you as a customer. They will do everything they can to make your flight as enjoyable as possible. I would not recommend any other airline to use but DELTA !!"
Cons: "Nothing to input. All was great."
Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Pros: "I liked everything."
Pros: "Staff as always was very attentive and courteous. The board process proceeded smoothly and we were able to depart a few minutes early."
Cons: "One attendant did display a slight level of un-professionalism after spilling a drink on my mom and not apologizing. I chalk it up to her embarrassment and she probably just forgot."
Pros: "Wide-bodied aircraft; free on-board entertainment with a good selection; complimentary snacks, helpful staff"
Cons: "Waiting 45 mins for baggage to arrive on the carousel at LAX, but probably due to the terminal move currently happening and not the airline's fault."
Pros: "Cramped hot plane sitting in sun for half hour with no announcements"
Pros: "The first flight was fine. On time and the crew was very nice."
Cons: "The second flight was not okay. We had to switch planes after we were in an ready to leave. Over a two hour delay and lots of confusion , we finally got to our destination."
Pros: "Unlimited snacks and drinks..."
Cons: "The mediocre upgrade."
Pros: "There was a blanket and pillow available on the seat and the arm rests (all of them) went up... I appreciated that when I had to move mid flight. The attendants were nice as always... they weren't stingy with the small free snack that is included with the flight. (Small bag of peanuts or pretzels) that I liked. Usually feel like it is an inconvenience to ask for more than one.... but they offered 2! I was very happy to hear that!!"
Cons: "The entertainment was a bonus! Made the flight go by faster."
Pros: "I had paid for the Sky level as we were a party of long legged people. Out of the 4 flights we had taken, the best flight was the one from Hi to Atl. The seats, and leg space, was roomy. The food was good. The crew was just okay. They weren't particularly nice but rather abrupt. There were two mates that seems a bit confused. However, the plane was worth it."
Pros: "entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels."
Cons: "Captain not at door to greet passengers as they left - usually a given."
Pros: "The pilot came through all of the aisles in first class to personally thank us for flying with them. He took time to chat with us and answer our questions, which made me feel more comfortable about the long flight. The stewards/stewardesses were very nice and had us laughing on their welcome messages. The lay-flat seats in first class were the best. Very comfortable, and easy to fall asleep in, without disruption from other passengers who insist on keeping their reading lights on while everyone is trying to sleep."
Cons: "Delta Flight #1494 On my return flight, I had to pay for a 2nd ticket to fly out early since Delta was cancelling flights to the south and I didn’t want to get stuck in Philadelphia. When the plane arrived for a layover in Atlanta, there was a flight going on from the first 2 people waiting to deplane. In my distraction and fear, I left my water bottle next to my seat. When I realized that I had left it, I went back to the gate and told the gate attendant that my bottle was next to my seat. She would not call down to the plane, nor walk down, and told me I had to wait until the entire flight had boarded. I explained that my connecting flight was boarding across the airport. The bottle was expensive and had great sentimental value. A couple times, I tried to ask people boarding the flight if they would tell a flight attendant to retrieve my bottle. The gate attendant told the boarding passenger to ignore me. When the flight had completely boarded, the gate attendant went down to the plane only to return to me to tell me that the flight attendant(s) allowed the cleaning crew to take the bottle. The gate attendant called the cleaning service and then she told me that the bottle was waiting at the tower and that I could ask at my next gate to have the bottle delivered to that gate. Since my connecting flight had already started boarding I had to run/train it across the airport to arrive at the gate. When I told the 2nd gate attendant, the story and asked him to call the tower to get my bottle, he told me that “wasn’t a thing” and that the 1st gate attendant lied to me. I had to board since they were getting ready to close the plane. This incident was compounded to many unpleasant experiences I’ve had with Delta over the past few years (losing my luggage and lying about it, damaging my suitcase, etc., etc.). I don’t understand how you can continue to be successful as an airline when you run your operation the way Delta does."
Pros: "1st class service was excellent."
Cons: "The food in 1st class does not compare to some competitor airlines. the leather seats do not breath and can sometimes get hot."
Cons: "Service and media"
Pros: "Crew was good and mostly attentive."
Cons: "Had to move seat three times because the audio/video didn’t work in my seat. Was very frustrating"
Pros: "The crew was professional. The seats work OK. This flight was on schedule and on time and I appreciate that most of all."
Cons: "Nothing really. No complaints"
Cons: "DO NOT FLY AMERICAN AIRLINES DURING A PANDEMIC. They were not keeping folks distanced from each other, they did not make sure that all the passengers had masks (I understand that people might take them off in flight briefly to drink etc but there were people that walked right on without masks on at all) The flight was FULL. They did a full drink/snack down the aisle thing ensuring that everyone packed into that small space would all be taking off their masks at the same time (if they still had it on in the first place). I did not feel safe at all."
Pros: "I got there safe!"
Cons: "I f plane had slowed downed during turbulence."
Pros: "I got an unexpected box lunch. Food was good. Thanks."
Cons: "Seats were cramped. A little more elbow room would be welcome."
Cons: "The flight had an emergency oxygen failure an hour into the flight, so we had to turn around and go back to the departure city for 4 hours. Extremely annoying on an overnight flight."
Cons: "We landed early and had to wait 45 min on the runway."
Cons: "The chairs could be better in economy"
Pros: "On Time Departure / Early Arrival. Pleasant Crew"
Pros: "The trip started off poorly with a day delay and rebooking hotel and car at final destination. Not to mention our final destination is San Antonio not Phoenix. We were not rebooked for a flight from PHX to SAT. But after a few hours we were finally booked. We didn’t really appreciate the 7 hour layover at 0100 in the morning and nowhere to get a meal or even coffee. However, the flight had the same crew from the night prior and they were excellent. The flight was open so we were able to get more leg room, less waiting time for the bathroom, and pretty much one on one service from our flight attendants. With all the struggle in the beginning, this particular flight was actually the best flight I have been on."
Cons: "We were ok with the hotel and meal vouchers however, again, the only part of our itinerary looked at was the first flight, not the second into SAT. Had we not questioned the agent, we would have been stuck in PHX with no room, no car, and if we eventually would have gotten a flight, our reservations for car and hotel in SAT would have been cancelled and I would have been out $1700. I already lost money but it could have been worse. Basically, I am paying for a car and room that I am not currently in. Reimbursement for that would have been nice. Either way we will still travel using the travel service and this particular airline in the future."
Pros: "It was a safe flight back to the Phoenix thank you."
Cons: "More ethical vegan options."
Pros: "On time"
Cons: "They at least need to have TVs in aircraft. I felt United was better service wise and aircraft wise."
Cons: "Old plane. No seatback entertainment available in plane."
Pros: "Smallest seats of any airline I've recently traveled on"
Pros: "The flight was good."
Cons: "The seat size could be bigger, and the layover was awful. Sixteen hours is unheard of."
Pros: "Comfortable seats, nice crew, decent entertainment."
Pros: "The crew was great. No leg room, seats and isles were too narrow. Had a soggy turkey wrap both going to and coming from Honolulu. It was not what I expected from AA. Will not fly AA again on a long haul."
Cons: "No AC, and after boarding there was an issue with the; we had to deboard and wait nearly an hour to load onto another plane."
Cons: "The entire entertainment system was down the entire 6 hour flight. Crew attempted to reboot the system several times with no luck."
Pros: "Overall good value for money for a Economy seat. The aircraft is of a recent make & model with the latest amenities on board. Crew is friendly & departure well on time."
Cons: "Exit seats on row 12 are NOT exit seats although they are sold as such. They have regular leg room. Only the left must seat has more leg room as the row in front in that spot does not have 3 seats."
Pros: "Crew was great"
Cons: "boarding could have been better. the plane was half empty and the lady at the gate took my bag and let others bigger on the plane. I just thought she could have use a little better judgement. It was fine on all the other flights and within the guidelines. And there was lot of overhead space"
Pros: "Good entertainment. Gate agents friendly and efficient"
Pros: "Staff were nice and the pilot got us to Asheville faster than expected."
Cons: "Due to the short trip there weren’t on trip snacks or drinks. Not necessarily bad, but can’t give them a high rating for it if it’s not offered."
Pros: "Friendly attendants"
Pros: "Everything went smooth and fast"
Pros: "Comfortable, fast check in, nice staff, arrived a little early, great timing. Will fly AA again"
Pros: "Flight was smooth, on time. Modern plane. Got the sense that careful aircraft maintenance is always a high priority. Courteous attendants. Large choice of movies."
Cons: "Blankets but no pillows on this long red-eye. We need a pillow! Wrap was a bit doughy. no choices."
Pros: "Efficient, nice crew."
Cons: "Seats were rock hard. Terrible situation for a long flight."
Pros: "Staff is friendly and helpful, great attitudes"
Cons: "My initial flight time was changed to a longer layover for some reason. Which.. spending 6 hours in an airport is just not ideal"
Pros: "The flight crew did a good job."
Cons: "Throughout the boarding process, my spouse and I had a seat and pre-check, until we got to the airport and we were told they don't know why, but our pre-check was "dropped" so we needed to be rechecked in. What wasn't told to us was we would lose our seats and be put on the bottom of a waiting list. We were able to board bc other passengers did not show up, however we no longer had our seat preference, so I had a middle seat, although I'm a service member with a left knee issue so my seat needs to be an isle one. Also, there were no food choices that did not account for my allergy."
Pros: "On time departure and arrival."
Cons: "No own movie screen for a 6 hour flight. No snack/ nuts with drinks"
Cons: "My luggage was inexplicably placed on a later flight which arrived an hour after my flight arrived."
Cons: "I arrived at HNL nearly 2 hours before my flight. The check-in procedures at HNL were very poor. There were not enough operating machines to help passengers check-in. In fact, there appeared to be more non-functioning machines .than working ones which created a huge backlog of passengers. We then had to wait in another long line to have our bagged checked and boarded. This was one of the worse situations I've seen in a very long time."
Cons: "Employees seemed like they didn’t like working for American. Flight was delayed and nobody informed us about it until it was past the past the boarding time. Missed connecting flight and booked on flight 5 hours past original departure time. Sat in an aisle seat and stewardess kept bumping my arms."
Cons: "Flight was overbooked"
Cons: "Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever."
Cons: "Flight was delayed 8hours"
Cons: "My seat was broken and wouldn't recline very much at all."
Pros: "The entertainment was a new release movie - liked that. The food was okay."
Cons: "Seats not comfortable, especially for a 7 hour trip! My tray table broke and would not close. I informed a stewardess and she apologized for the inconvenience and did her best to duct tape it shut (twice). It's an old plane, I would not recommend for a flight more than 2 hours. Wasn't greeted at boarding. Had to interrupt staff to ask which side of plane I should walk down to get to my seat. I paid extra for 12th row - waste of money!"
Cons: "Missed connecting flight because they left late out of our origin location. We were only 2 min late but they closed the door eventhough they knew the previous flight had landed and we were on our way to the flight."
Pros: "Nonstop flight"
Cons: "Nothing special about American. Boarding process doesn't make sense. People crowd the gate during boarding. Aircraft cabin is outdated. Would love to see, at minimum, power outlets for each seat. Cabin was frigid, does it need to be that cold?!"
Cons: "They canceled my ticket for no reason"
Pros: "The crew was wonderful and movie selection was excellent. They did not provide headphones however. Boo."
Pros: "I loved that the on demand movies were free! The time went by so fast!"
Cons: "I didn't like that it said Alaska Airlines but it was really American so I ran 4 terminals and had to go through agricultural inspection twice. The guy at the counter didn't want me to check in my bag because it was 58 mins before my flight. The lady at the station really helped me and let me check my bag."
Cons: "No room, small seats and no food"
Cons: "The wifi did not work and we were not offered any food, and the beverage choice was only water or coffee. Very old plane with broken seats."
Pros: "TV and on time flight"
Pros: "Free Meal was a welcomed surprise. Very smooth flight."
Cons: "Except for one gentleman the rest were kind of surly flight attendants. No personal video system. Old plane."
Pros: "Plane arrived on time"
Pros: "The flight was quick for the time we were in the air."
Cons: "This flight was delayed by over an hour. The plane is tiny so overhead space barely fits a briefcase and the seats are smaller than normal. Since this is a smaller aircraft, unfortunately that is expected."
Cons: "Can’t get an update on lost bags really poor service"
Pros: "Large plane, quiet ride."
Cons: "Staff was rude to my wife and very useless. Our bags were dropped off together, but only one made it home. We still don’t have the missing luggage."
Pros: "Departed and arrived ontime."
Cons: "Old plane. No usb power outlets or tv screens. No included food service in 8 hr flight."
Pros: "Staff was very friendly and very attentive."
Pros: "Amazing flight amazing service."
Cons: "Nothing everything was amazing."
Pros: "On time"
Cons: "Extremely crowded, uncomfortably so"
Pros: "I don't know why the 2-seats-per-side planes are so much more comfortable than the 3-per-side ones, but it was a much better experience than my previous one. As far as economy seats go, it was about as comfortable as I've had."
Pros: "The burger I bought was good."
Cons: "I had to pay for food on a 6 hour flight."
Pros: "Fast service"
Cons: "Wi-Fi cost too much"
Pros: "Flight was on time. Everything went smooth for being in coach."
Cons: "My new luggage was mishandled so poorly that the bottom wheel assembly snapped in two and there is a puncture hole about an inch long in a different area of the bag. The bag is also very dirty. When I brought it to the counter I was told "Minor tears and wheels are not covered" and that I could "...make a homeowner's insurance claim." Not even an apology."
Pros: "*Sat in Economy Plus so had a good amount of room"
Cons: "*Ran out of overhead bin space early on. *The inflight entertainment worked for about 15 minutes and wouldn't work anymore."
Cons: "It was united airlines not ana airlines"
Pros: "Courteous staff, nice attentive staff."
Cons: "The length of travel time."
Cons: "Change of seat w/o any notification."
Pros: "Checked on carry on for no charge"
Cons: "The passenger in the seat next to mine rented a tablet from United and proceeded to spend the entire night playing games or watching movies -- he never turned it off the entire flight. The glare from the tablet made it impossible for me to sleep or even nap on the flight. I asked the fellow if he would mind dimming the screen but he told me that wasn't possible. If United could put dimmable screens on the tablets it would help create an environment conducive to sleep, which is what most passengers want on a redeye flight. Alternatively, privacy screens would cut down on the shared glare. As it was, the flight was a nightmare."
Pros: "Crew was very friendly"
Cons: "Having to wait"
Cons: "The movies kept doing out. They told us to log in and get compensated in a few days"
Cons: "The most rude staff I've ever encountered, at least at the HNL airport. Movies didn't work"
Pros: "The only thing I liked was the fact that there were chargers between the seats"
Cons: "My flight was delayed for 2 hours due to a "maintenance/paperwork" issue. Because of this I missed my connecting flight to Tampa and was rescheduled but now I must fly yo Newark and then to Tampa. My trip will be completed 12 hours later than originally intended and as such my plans have been upset as well as my self. I will not be flying united ever again after this trip."
Pros: "Friendly staff"
Cons: "No Wi-Fi. No entertainment. No leg room."
Cons: "Late flight bad food. Poor mannered employees and patrons"
Pros: "Flight was only about 25% full so we have lots of room to stretch out. Appreciated the vegetarian option for the meal. It was tasty."
Pros: "It's so fast excellent"
Cons: "Not getting a confirmation email or check-in reminder. No working wifi or power docks on plane (marketed as having in-seat entertainment). Moved to the back of the plane with no recline and destroying my back after telling them I need at least minimal recline. Out of most food options upon being served last and given a soggy undressed chicken wrap for 12.00. Finally, the gate dock was not able to connect with the plane upon arrival yeilding a 30 minute delay at the gate. Unapologetic crew simply ready to turn onto the next flight. This is why I don't fly united."
Pros: "Flight attendants were great! Friendly, efficient, and helpful. Power outlets are outstanding."
Cons: "Luggage pick up was delayed. And the constant selling of products during the flight. Come on, a nine hour flight should have complimentary WiFi in this day and age. Also, few people want to pay for on board for airline food."
Pros: "Smooth flying. The pilot did a good job. 1"
Cons: "1. At checkin, the counter person wanted to charge us for a bassinet! We've had over 40 flights in 13 months and this is the first time any checkin person tried to charge for the bassinet. 2. My daughter was sleeping on my lap so I couldn't get up. I repeatedly pressed the call button for a tissue. They didn't come until the cart came. She refused to give me a tissue and told me to get some from the bathroom. Clearly, I couldn't get up bc of my sleeping baby. Finally another flight attendant gave me some when she gave me a glass of water."
Pros: "No food offered. Only received one drink serving."
Pros: "The crew was attentive and friendly."
Cons: "The connection to TV and movies was patchy and had to pause multiple times for many minutes each time to load.the"
Pros: "arrived on time, newer aircraft"
Cons: "$660 in baggage fees for a military traveller who signed up with a U.S. Flag carrier. The whole purpose of choosing United was their baggage limits, instead its just a code-shared flight with ANA as the operator and I end up paying loads to bring home equipment. Will use a budget airline that is more upfront with their fees next time."
Pros: "Smooth travels. Good price"
Pros: "Direct flight and pricing"
Cons: "We paid extra to have seating together in an upgraded to business class. We paid an additional $89.00 each for this option on top of our airfare. When we got to the boarding gate and we were ready to have our ticket scanned we were told, "unfortunately, you two won't be able to be seated together, we had a seat change that affected your seating." then we were asked to go to the counter at the gate to see what could be done, but there was nothing that could be done, the flight was full. So our money was collected but due to the mess up on seating and loss of our $600.00 epi pen medication we didn't take the flight."
Cons: "Terrible experience ever!!!!! Didn't get economy plus that I paid for, seats didn't recline and luggage got damaged and was not replaces or compensated for."
Cons: "freezing on plane"
Pros: "Nothing special!"
Cons: "You have to pay for food! It should have been included w/ the fair!"
Cons: "Uncomfortable seats."
Pros: "The lady at the gate did everything she could to get my wife and I seats next to each other. Very kind and polite woman at HNL."
Cons: "The seats are very uncomfortable and no leg space at all. Paid the price of a meal at a restaurant for a box of snacks on the plane. Food grossly overpriced."