My trip was delayed by more than two hours and missed my connecting flight to Fiji due to delayed they have to change my flight to United Airlines and stranded in San Francisco for 24 hours waiting for United next flight after almost 3 days I finally arrived in Brisbane airport but my luggage wasn’t here and now I still don’t have my luggage and still without my clothes and my needs. The first full day of my vacation is horrible because I don’t have any clothes and still trying to contact airline for luggage update and hopefully they will tell me the truth instead of misleading me and I end up waiting around without enjoying my vacation time here in Brisbane.
I was offered a selection of drinks and given a free snack. The flight was only a couple of hours, but we were trreated better than the transatlantic flight.
The flight was very late departing the gate, for unknown reasons.
I was in economy class and there was plenty of leg room. New interior which was nice and they served various kinds of chips and sodas on the red eye. You couldn't get a bottle of water but they instead served it in a medium paper cup from a reinforced structured paper container, environmental friendly.
I was able to upgrade to first class, which was great. Food and drinks were underwhelming compared to other first class flights I have taken.
I flew from San Francisco to Honolulu on Hawaiian Airlines. The flight was operated by Alaska Airlines. Everything was fantastic. On the return flight from Honolulu to San Francisco, boarding was chaotic. They called each boarding group 1 through 6 very quickly, and everyone just ran and got in a very long line. There was no enforcement of boarding groups. Carry-on rules were not followed, and by the time I boarded the plane, there was barely any overhead space. I was boarding group 4. The crew was very professional, and the Hawaiian Airlines terminal in Honolulu was beautiful. I wish the rest of Honolulu Airport looked like the Hawaiian Airlines Terminal.
Mediocre is best way to describe. Bare bones narrow seats, Dirty pulldown tray, unfriendly cabin crew who were in a hurry to serve tiny drinks and tiny snacks. (Compared to much better Hawaiian Airlines experience, .. no comparison!)
Like South West(2 check in baggage free) if Alaskan Airlines could give at least one check in baggage free then it would be great.
Als je niet teveel verwacht van een budgetmaatschappij, kan het ook niet tegenvallen. Omdat we de goedkoopste tickets hadden konden we pas bij de gate! onze stoelnummers krijgen te horen. Hiervoor moet de medewerker toch even puzzelen. We zitten dan ook niet bij elkaar als gezin, maar gelukkig voor ons, onze kinderen en de andere passagiers wel ouder/kind bij elkaar.
Have entertainment screen so we can watch movies. More food during the flight. Blankets for all the passengers.
The flight was done by SkyWest only WIFI no entertainment center are available on the CRJ
Delta is always late. Ruined our first day of a short vacation. Timing is important. We pay to stay on an itinerary
We sat on the runway for over an hour before departure. That was unwelcome.
Everything went smoothly, although the usual gripes about airline travel were still present: the boarding process is inefficient, the snack selection is limited, and so on. Since there was extra space on the flight, the gate agent rearranged many people's seats to put people on the aisles and windows, leaving the middle seats empty, as much as possible, which was pretty great.
One of the flight attendants was a little cranky. I appreciated the free wifi and plug to charge my laptop
WiFi didn’t work most of the time. The usb chargers would work only occasionally for 5 mins and wouldn’t charge after that. Had to keep trying repeatedly at each of the seats in the row.
Generally on time departures and arrivals, clean planes, sky miles membership provides great benefits (complimentary upgrades, etc).
my mom urmila patel needed a wheelchair which was not available on the curbside. she needed to walk almost 50 meters inside (at the risk of falling) and then had to wait in line to get a wheelchair (this is not ok). Once obtained she had to seat in it for 30-45 minutes for someone to take her in thru the checkin process (which was fairly smooth and easy). the lady who helped her with her checkin process was very courteous and helpful
I usually get upgraded so my experience is usually amazing. I did not get upgraded this time - which was fine - but the wifi had issues, the monitors were going in & out, & (though not Delta's fault) one of the gentlemen next to me desperately needed a shower.
I really liked the legroom. I am 6’4”.a at For some reason our seats were not together and using the app to fix it didn’t work. Passengers were nice enough to move for us but you should absolutely ensure a parent sits with their child.
I like that you have eliminated plastic cups, bottles and straws. The crew was conscientious about separating the used paper cups from the trash. This change to paper is a great move and makes me want to choose Alaska when I fly.
Overall it was a good flight. The thing I most appreciated was that you eliminated plastic cups and water bottles and stir sticks and had paper cups, wood stir sticks and cans. Plus, I saw that the airline staff were actually keeping the used paper cups separate and unfolding the used cardboard meal boxes and keeping those items separate from the trash. Good for them! This makes me want to support Alaska Airlines and fly Alaska again. Thank for taking this step in working to reduce single use plastics! Kudos!
TV monitor is not working properly. Long flight needs some entertainment but it didn't work. Food snack should be healrhier compare to what we have given.
Crew was great as always. Food not good. Getting people on and off would be much faster if all bags were checked except small ( fit on lap ) carry on. Dogs on planes need to be only real service dogs. It's getting out of hand !!!!!!!!
1. Was sorry my flight was delayed. 2. On my flight out the cabin crew were very caring:, going the extra mile in many ways. Today's crew got the job done efficiently but it didn't seem like the welcoming Hawaii Air experience. 3. Nice to have in-air food. It was pretty good, not special 4. Assistance at check-in was super. Someone came to help me at the console immediately and set up my pre-boarding status. She was truly kind and helpful.
A330-200 is very comfortable - lavatory roomier then Narrow Body jets.
Free WiFi was much appreciated. The only choice for food being a pepperoni sandwich was disappointing.
Arrival was not good - waited on the tarmac after landing for nearly an hour
Couldn’t check in online. Unsure of terminal. Missed flight by minutes due to confusion and not being able to check in online pre flight.
VERY short notice (<24 hours) flight delay by 6 hours. Had to reschedule and pay more to book with another airlines.
Excellent flight. On time. Great staff. Clean and crisp cabin.
This was an overnight flight, and in the morning they did know coffee service. How you can throw passengers in a San Francisco airport at 5:40 a.m. in the morning and not giving them Coffee is a crime.
Horrible service no Wi-Fi connection on both leg of the flight and they are refusing to fix bad service
Flight arrived 30 min early and bag was waiting at the baggage pickup. United Club HNL was one of the nicest in the system
1. when we went to check in, our 2 first class seats had been CANCELED and the flight was sold out. This was done without our prior knowledge. It was all we could do to restore one first class seat for my wife and I flew economy. 2, Our flight home was scheduled to leave at 10:30 pm. Due to tsunami warnings, the roads were closed and our flight status was uncertain as to whether it would leave as scheduled. It was announced that it would now leave at 11:20 pm and the roads were now open since the tsunami had come and gone. We made a mad dash to the airport and checked in. Delays were announced at 12:30 pm, 1:30 am, 2:30 am and at 3:30 am it was canceled. Since this was a flight due to natural (tsunami) causes, there was no compensation. We were told to return at 1:00 pm the next day and our baggage would be kept on the plane since the same plane was going to leave at 1:00 pm. We had to return to our hotel for the rest of the night. The same plane did not leave at 1:00 pm and our baggage was gone! All in all, it was a miserable performance by UA. Information was hard to obtain and no one knew what was going on and what was going to happen. Hundreds of passengers slept on the floor, chairs, etc. No food and no water was made available to the passengers. It was a situation where UA could care less what was going on. As a one million mile flyer, I had not experienced anything like this before and it was hugely disappointing!
Boarding was mayhem. Late boarding by 15 minutes because of lack of staff (missing 1 flight attendant. We had to wait for an arrival of another plane before we could board). Flight was a little rough, but cannot blame on airlines.
United out of SFO is having issues with catering so none of our meals were loaded on the plane and no offer of compensation for our tickets purchased was offered.
For the most part united was a good experience, how ever when they came by with the snacks and water, they completely passed by my wife and I. As we were in separate rows. On a 5 hr flight we were not offered water
Fantastic crew. Flight was delayed at last minute but we were given updates every 20 minutes and the crew was so friendly and considerate. I miss the touch screens on the back of the seats, wish they would bring that back though.
Was realllly smooth. It was delayed but we were well informed.
Our experience with American Airlines was extremely disappointing and honestly made an already exhausting international journey much worse. After flying all the way from Melbourne and dealing with significant jet lag, the American Airlines experience at LAX was the last thing we needed. The terminal and boarding area felt very old and uncomfortable, with little to no air conditioning and only old fans running in the area. Boarding was also through outdoor stairs rather than a jet bridge, which felt especially inconvenient after such a long journey. Even though we were traveling First Class, the onboard experience was surprisingly poor. There were no meaningful snack options, no decent coffee available to order, and the aircraft was so small that there was barely enough overhead space for carry-on luggage. The staff experience was also disappointing and lacked the warmth or attentiveness we had experienced on our international flights. To make matters worse, the flight departed late, extending an already very long travel day. Overall, the combination of the outdated terminal, uncomfortable boarding process, limited First Class service, small aircraft, poor staff experience, and delay made this an extremely unpleasant final leg of our journey. It significantly worsened our exhaustion and jet lag rather than making the connection home easier. Unfortunately, this experience was bad enough that I do not plan to travel with American Airlines again in the future.
Horrible. No AC. No Air inside the plane. We had to deplane twice! It is late almost 5 hrs in total. I almost passed out and about to call 911. I asked the crew to be honest and open the door. The lady next to me was lay down in the floor due to heat and no air inside the plane. I got headaches, can’t wait the replacement flight about midnight Dallas time. I end it up rebook for next day flight and stay overnight using my own pocket in a hotel nearby due to headaches and can’t breath. I still have a headache this morning. Still not decided yes how to file this issue to AA and/or FAA.
Initial flight had an engine overheat - returned to DFW. Had another plane ready, but crew timed out. Had to wait 5h for boarding. Fully boarded and pilot says plane is not flight worthy. Deplane and go to the other end of the terminal. Wait an hour to board third plane because the crew couldn’t leave the second plane because no wheelchairs were brought to remove passengers. Finally take off and there is no catering (in flight service) even in first class. Very much an AA failure.
The flight attendant was very polite and attentive. The food was good.
Was put into a seat right behind the toilet that had no entertainment possible but did have plenty of leg room over noisy part of plane.
Flight: Started on time. Comfortable flight. Arrived on time. Crew: Very cordial and helpful. Drinks and snack was served with a smile. Overall enjoyed the trip. Regards, Hari Doss Chanchala Doss
A first class seat should fit a fat person, and this doesn't. The trays in the armrest are less functional than an ordinary tray in the back of the seat.
Great. Quick and quiet and east. The breakfast choices were a welcome surprise!
This was a horrible experience. For a first class experience, my chair was held together by 3M tape - and I have a photo. The crew weren’t very attentive, somewhat dismissive and forgot my drink and snack, the chair reclined about 3 inches on a 6-hour cross country flight. I was also not informed that there was no lounge available in Newark airport because of renovations, so all around this was one of the worst experiences and I would actively avoid both American and Alaska Air going forward.
Long 5 hour and 45 min flight and only one drink service and cookie snack
