Pros: "The crew was accommodating during the long delays boarding and deplaning:"
Cons: "Delays were extremely long to the destination and upon arrival no gate was available for our plane which caused another long delay."
Cons: "$400 flight and they only offered orange juice and water. Cheap cheap cheap!"
Pros: "Everything was smooth"
Cons: "Courteous and servient steward!"
Cons: "The plane’s electrical system was not working and we sat on the plane for over an hour with no A-C. Several solutions that were tried were also broken and we were told that the plane itself need to have additional electricity to start the plane for the past 4 days! Unacceptable on a usual A+ airlin"
Pros: "Movie library was awesome."
Cons: "Certain crews could use more “please” when asking the customers to straight up the seat or out back up the table. Also, there are not enough soda. I can’t get a whole can."
Cons: "This was an Alaska Airlines operated flight. The in flight entertainment system wifi kept making you relog in over and over, and on ios devices you had to keep hitting "cancel" and then "use without internet" to even get the damn thing to work in the first place."
Pros: "Great crew, a lot of space in the aircraft"
Cons: "More entertainment"
Cons: "5 hour delay, forced $40 Lyft ride instead of Bart since it is past midnight/last train. I was not provided a taxi voucher."
Cons: "Seats and the seating arrangements were poor. Seats were assigned at different places even if you are part of the same family/ticket. The aircraft do not have 3-4-3 seat arrangements. So it would be difficult for families with 2 kids."
Pros: "I love the new plane interiors and love how you wrote about the features in the in-flight magazine. I’m a designer and it was so nice to read about why you developed those features. Love the lighting. Bravo!"
Pros: "Sfo is ridiculous... we sat on the tarmac for an hour waiting for a shuttle bus"
Pros: "Each seat had its own built in free movie option."
Cons: "We were delayed for three hours and they really had no other options and didn't offer any apology gifts in condolence. I had two small children and they didn't even offer a snack."
Pros: "Very roomy seating with ample leg room. Snack service was good."
Cons: "Premium charges to change seat First checked is $30"
Pros: "Seats had decent leg space."
Cons: "Not the airline’s fault 100% but getting a bag checked in Honolulu was a nightmare. Kiosks didn’t turn on until 9:30a and no desk assistance until shortly thereafter then immediately overwhelmed by issues with the kiosks. Needed my full 4hrs transfer, everything took a very long time."
Cons: "One of the flight attendants were rude."
Cons: "The flight was delayed 6 hours. The snacks I wanted were unavailable. When we finally landed we were taken off the plane in the back of the airport down stairs attached to the plane and loaded onto a bus and taken to the airport underground. Worst experience ever."
Pros: "The staff were pleasant"
Cons: "The flight was late."
Pros: "The boarding was fast and easy. Since Alaska airlines have bought virgin and uses some of the fleet it was nice to have some free entertainment and leg room."
Cons: "Well food still not free except for the usual complementary drink and cookie. I think since you pay a lot for the flight plus baggage fees the least they can give you is better food."
Pros: "The female attendant went above and beyond. She was kind, thorough, and helped make the flight the best I’ve been on with Alaska Airlines so far!"
Pros: "Flight crew was wonderful."
Cons: "They ran out of cups......"
Pros: "Boarding was easy and for the most part comfortable ."
Cons: "Seats were not soft enough."
Pros: "Very faster arrived."
Cons: "No meals."
Pros: "Crews and service are nice"
Cons: "Flight was an hour late."
Pros: "The crew was very nice and apologetic that I couldn’t watch movies."
Cons: "Would have loved to have a working headphone jack for the movies...5 1/2 hrs with no other entertainment makes for a very VERY long flight."
Pros: "Flight from Newark to SanFran was smooth, and entertainment options were great!"
Cons: "Crew wasn’t overly welcoming (though certainly not rude at all), and boarding was rushed at the gate just to stand in huge line waiting to get on aircraft."
Pros: "Crew was very good and respectful. The pilot constantly kept informing us of flight route and possible changes. Even made the passengers aware of an amazing light storm outside the aircraft that was impressive sight to see."
Cons: "The seat I sat in felt as though I was slipping off of it. i was constantly having to reposition and get comfortable. My lone issue."
Pros: "On time, not bumpy, new chocolate snack, clean, easy boarding -- you did it all!"
Pros: "Liked the seats. Liked the service. The food on my previous flight HX60 was better."
Cons: "Flight was delayed. Other than that, nothing to complain about. Like I said, ordinary flight."
Cons: "gate change and no display text on digital display that the updated gate was indeed the flight to SFO"
Pros: "Ummm...I bought a ticket on Alaskan and it ended up being a Virgin aircraft."
Cons: "There wasn’t a power outlet at my seat."
Pros: "Everything was great! This was my first time flying Alaska Air and I could not have had a better trip! Everything ran according to schedule, I was comfortable during the flight, slept the entire time, staff was great!"
Cons: "The woman making announcements did not specifically announce the duration of the flight as we were departing. I was able to figure it out on the map option on the screen, but I would've liked to hear it verbally. Only suggestion I would have is an announcement on the plane for which baggage claim belt our luggage would come out of. I may not have heard it though, if there was an announcement. It was not difficult at all to figure out once I was in the baggage claim area, however if this was known while we were still on the flight, I prefer to know this info!"
Pros: "Nice movies Comfortable seats"
Cons: "Noisy air con Seat not reclining Headphone jack not working No storage space"
Cons: "They pack you in like sardines and we as customers are supposed to like this. The seating sucks, the leg room sucks. My Hawaiian flight was great, great customer service, seating and leg room was great. If I could have and should have flown Hawaiian instead of Alaska. I like Alaska Airlines but truely the plane I was on was old, crowded and hated the flight. Alaska could step up to the plate and provide a better experience. If I gauged my experience on Alaska through today's flight I would never fly them again. Really Alaska I know you can do better."
Pros: "Flew Alaska air - Plenty of leg room and much more than any qantas domestic flight! Empty flight and very short."
Cons: "Flight was delayed. Inflight entertaining streaming system was not working. Too many people insist on not checking their luggage under, so we almost didn’t have space for our carry on by the time we were allowed to board."
Cons: "I was told repeatedly I was in the wrong seat and told to show my boarding pass because I did not appear to the stewardess to belong in first class. No other passenger in first class was treated this way. It was rude and embarrassing, and frankly very unprofessional."
Pros: "Flight said canceled but they rerouted it to Oakland but no where on any monitors does it say this. The screen for boarding said Cancun even while boarding to Oakland. No one helping people when they got off the plane to transport them to SFO. Standing in the rain waiting for shuttle.Poor experience"
Pros: "Friendly flight crew"
Cons: "I like complimentary food and entertainment"
Cons: "Wasn’t given the opportunity to choose my seat and was put in last row."
Pros: "We love flying Alaska Airlines. Staff was very helpful. Lots of leg room. And we arrived ahead of schedule."
Cons: "Our original flight had to be re scheduled and we arrived later than planned but it all worked out well."
Pros: "Good service was provided. Thank you."
Pros: "Even though my flight was only 1.5 hours, the airline gave us access to free entertainment using their Wi-Fi, and they gave us a mini snack box with three tasty items. The seats were comfortable as well and each seat was equipped with a port to charge your cellphone or laptop, which I found very handy & considerate. It was a pleasant experience."
Cons: "Economy is always cramped, not just an Alaska comment. My computer almost got destroyed because the guy in front leaned his seat back"
Cons: "My emotional therapy dog of 7 pounds got part of her paw ripped off on an airport escalator. Though she was bleeding profusely all over me, I was not allowed to use the first aid kit to bandage her. I had to bring her to an emergency vet upon landing in Minneapolis"
Cons: "I felt like cattle flying on flight 308 sea-sf. Obese intoxicated guy taking up 1/2 my middle seat that I paid $200 for. Pilot said we were 16 on take off line. I think he is being sarcastic - I hope he is. Not a pleasant experience at all. 34 min late & no wifi. 30 min to get to gate. BS"
Pros: "I was on medical emergency and stand by and gate agent in Hilo arranged trip to Honolulu on Hawaiian and on Alaska to Portland Oregon"
Cons: "Food could be better"
Pros: "Crew was amazing, great service"
Pros: "Nice touch to have a blanket and pillow placed on each seat for our red eye flight from Honolulu to SF."
Cons: "Couldn’t select our seats online when checking in. Had to wait in a long line at the gate to get our seat assignments from the gate agent."
Pros: "Free food great movies very comfortable"
Cons: "The food really sucked. And what I didn’t like was that if you buy through Kayak you don’t get to pick seats so I was thrown in a middle seat when I requested aisle or window. It was uncomfortable."
Pros: "The landing was amazing. Wonderful pilot."
Cons: "Everything was great."
Pros: "Flight was on time. Plenty of room for luggage."
Cons: "The food was only ok. A more balanced meal would be appreciated. A sandwich with bread, meat, spread, was all that was provided. A salad would have been appreciated."
Pros: "First class! Never done it before but was pretty amazing. The extra comfort are great too"
Cons: "Not having to sit in the plane 45 minutes after we were supposed to take off."
Pros: "Great service"
Cons: "Seat assignment available only at the gate despite online check in 24 hours before flight"
Pros: "Seat upgrade"
Pros: "Everyone was great.. Foods and drink was good"
Cons: "If there is move show and movie would be free.. It is a long flight."
Pros: "We boarded and took off on time. The staff was friendly."
Pros: "Friendly Hawaiian service"
Cons: "did not have an assigned seat"
Pros: "Nothing. Absolutely nothing. I was rerouted to Oakland for no reason -apparently they duplicated my reservation and then deleted it. I was at the airport for over 2 hours before someone would help me. The plane was delayed over an hour after boarding the plane and them we could not onboard for 25 minutes once landing."
Cons: "Nothing. Absolutely nothing. I was rerouted to Oakland for no reason -apparently they duplicated my reservation and then deleted it. I was at the airport for over 2 hours before someone would help me. The plane was delayed over an hour after boarding the plane and them we could not onboard for 25 minutes once landing."
Pros: "Great intro and conclusion to a tropical vacation"
Cons: "Temp too cold. Need free blanket"
Pros: "Crew was nice. Drinks were offered several times instead of once only."
Cons: "While other airlines offered free movies and entertainment on a 4-5 hour flight, Hawaiian charges a fee."
Pros: "Didn’t realize that being seated way in the back actually afforded more space. The solar is wider as there are fewer middle seats."
Cons: "Limited selection of movies, music."
Cons: "Movies are very expensive"
Pros: "I had the whole row to myself and it was awesome"
Cons: "Flight was delayed 2 hours"
Pros: "Food was ample, program selection entertaining, and skilled pilot."
Cons: "layover, and generally thoughtless flight times ( you can't arrive in sfo past 10 if you want to catch the last bart!)"
Pros: "Everyone was friendly."
Cons: "Flying over, my daughter and I didn't have seats together. :("
Pros: "Free food and snacks very nice. Free cocktail before landing. Charger for phone at every seat."
Cons: "No free entertainment - had to pay for the movies"
Pros: "I had a good flight"
Cons: "It was really cold"
Pros: "Is nice a meal is included. I found flight fine over all I like you can pay just a bit extra for more leg room. I also found bathrooms a bit more spacious than usual planes."
Cons: "Lots of interruptions of inflight entertainment. Hard to sleep when they have loads of announcements. General a pleasant experience. employees not very happy though or extend toward helpfulness. Am glad I did not need any extra help. Kinda felt that though about many employees I dealt with IN Hawaii itself. Maybe they just tired of tourists."
Pros: "Seats were comfortable"
Cons: "Every movie, game, or any entertainment to pass time was On a pay per view basis."
Pros: "The crew was very friendly and we were pleasantly surprised to be served a meal as this just doesn't happen anymore on domestic flights. It was pretty good, too."
Pros: "In flight meal during dinner. Meal was just ok but it was nice to get some food. Got to sleep most of the way thankfully because the cabin lights were dimmed a bit."
Cons: "Credit card offer was announced on the PA system about 45 minutes before landing. Felt like I was being sold something and it woke me up."
Cons: "Seats very uncomfortable smashed like sardines. Egg muffin cardboard. Free you get what you pay for just awful"
Pros: "Food was good, but because of the hour and a half waiting on the plane to take off, we got no snack."
Cons: "We were seated in a row where we had to pull up the entertainment panel from the right side of our seat leg area. The steward seemed frustrated with us for not knowing how to work it. I never could raise mine because it did not work whatever I tried and was afraid to ask for help because of how my husband had been treated. Also we had never used the tray tables from the right arm rest before and needed help to get those up as well."
Pros: "Complimentary meals. Crew is really nice and attentive."
Pros: "Boarding was announced by zones"
Cons: "Passengers in later zones were standing too close to the boarding passengers causing confusion as to where the boarders lines were. There were 2 lunes: One line was moving (passengers boarding), and one line not moving (passengers waiting for their zone to be announced) ready to pounce!"
Pros: "Friendly staff and clean plane"
Pros: "Friendly staff. Cleanliness. Service."
Cons: "There were a couple poorly made Hawaiian airlines videos bit to watch ANYTHING else there was a fee. Even to watch movies f pm the 1960s. Baggage feet increase for each bag. Check on crew was extremely rude and got mad that I tapped them with luggage when they were totally in the way. Will not fly Hawaiian again. Also, the seats were way to close together and it hurt when the person in front leaned back."
Pros: "On time departure & arrival. Also gave us plenty of water to drink."
Cons: "One of the flight attendants was not very nice."
Pros: "on time departure and friendly service"
Cons: "Again, I was told there were no vegetarian meal for me. Ii feel very pitty that airline company does not consider Those people who can not eat meat."
Pros: "2 hours into the flight: captain announced that we had to go back to Tokyo due to water leak ijn rear of plane. Sat on ground in Tokyo for over an hour with no announcements before captain came on and said that teh problem had been resolved and we took off again. Ended up missing connection in HNL and creted car rental isues. UGH"
Pros: "Pleasant travel and accommodations"
Cons: "One thing I didn't like is passenger seated in front of me reclining to low had to ask if they would please decline leverage so that I could enjoy my meal."
Pros: "Free complimentary meal was a plus- it's plane food in all aspects, reminiscent of McDonalds, but food regardless. Loved the complimentary glass of rum/wine at the end of the ride! It was a warming welcome/goodbye."
Cons: "No free movies available whatsoever- I ended up renting one of the available movies for $7.99. Some of the crew were very kind but the stand-off attitudes of some other crew members put a damper on that."
Pros: "The staff on the plane were very friendly."
Cons: "-Check-in was the worst experience we've ever had -Boarding the plane was completely unorganized, no one knew what was going on (both crew and passengers) and caused delay in departure -Old plane with sub-par entertainment options, compared to competitors"
Pros: "Comfortable compared to my other flights"
Pros: "Crew was on it for the services. Personal touch screens are nice. Included meal with a choice of wine was a nice treat."
Cons: "The free TV/Entertainment options could improve. Baggage fees are a bummer but expected compared to all similar flights."
Cons: "It was a nightmare to get seats together even when it was just one reservation. The lady from costumer service was rude and she even tried to make a charge for my luggage when I knew my first suitcase is for free.....hated this airline service!!! Not flying with them again"
Pros: "Convenient flight, on time, no delays. Good entertainment options."
Cons: "Food was mediocre."
Pros: "When I asked for a seat change the crew was very accommodating"
Cons: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Pros: "Wonderful hospitality, excellent service!! Clean, well thought meal service."
Cons: "Hoping that this will continue!!"
Pros: "Good crew, my seat did NOT recline."
Cons: "Plane was somewhat crowded."
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "Nothing to like."
Cons: "Cabin was way too hot despite complaining multiple times. Wi-Fi didn’t work the whole flight. The entertainment system was down. Seats uncomfortable. Inept crew. Worst flight I’ve ever taken."
Pros: "No food, late by hour"
Pros: "Excellent crew and clean aircraft"
Cons: "Sat on tarmac for 20 mins because we were early..."
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Pros: "Very comfortable, no complaints."
Cons: "No delays. And have the terminal bridge in working order"
Pros: "Crew was friendly, capt. had smooth take off and landing."
Cons: "Late gate change threw me for a loop. Had dinner with some friends in terminal before they caught a different flight. Walked to my gate only to find flight had changed to a different terminal and gate. Ended up fine because there was a delay with the lane switch, but made me a little anxious."
Cons: "Ran out of hot water on flight"
Cons: "Took off late. Other than that very comfortable and great experience"
Pros: "Check in process & text updates were awesome!"
Cons: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
Pros: "I really enjoyed the service on Delta. The entire process was better than what i've come to expect on airlines. My flight attendant was Kate, and she was awesome - super friendly, professional, thoughtful."
Pros: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Pros: "Overall service was great."
Cons: "Flight was delayed 5 hours."
Pros: "Having three seats."
Cons: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Cons: "Kayak a howed my gate as something that didn’t exist at the terminal. I went to a kayak help desk to have a ticket printed that showed my TSA precheck because it wasn’t showing on my mobile ticket, and no one was there to help. I waisted for 10 mins. It then took me nearly 2 hours to get through security. I asked if I could get through quicker and was told I could not, despite it being passed my boarding time. I then ran to my gate where I waited for another 10 mins (no one was there, again) and then an employee came out and said they couldn’t let anyone board once the door was shut. He then directed me to the delta help desk (there was at least 20 people behind me who missed their flight). I then had to pay an additional $75 to get a later flight. The whole experience was awful and I’m disappointed with Kayak and the gate confusion, but mostly Delta and the lack of customer service."
Cons: "Sat on the runway for over an hour to get the gate. Unacceptable."
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Pros: "On time"
Cons: "Take a long time to taxi to the gate & getting off the plane."
Pros: "Everything was great, easy boarding, great idea (board ahead of your zone if you check bag free at gate), courteous staff, good food choices, arrived ahead of schedule, good movies."
Pros: "Zones are more delineated."
Cons: "People were obviously cutting in line and edging up before their zones were called."
Pros: "The movie selection is very good"
Cons: "Both boarding the flight and getting off the flight were severely delayed. The flight attendants also seemed to ignore half the plane when handing out drinks and when picking up trash. I had to flag someone down after they had simply walked past my row both times."
Cons: "Force me to take a bad seat"
Pros: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Pros: "We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta."
Cons: "Bad turbulence"
Pros: "I didn't get a chance to get the gentleman's name at the gate, but he was able to get me on the earlier flight (since I had NO luggage and only 1 carry on that fit under my seat) and didn't charge me the stupid fee for filling a seat that was empty when I was giving up a seat on a later flight that would accommodate those who missed this earlier flight. Nice to see kindness in an industry that seizes fees on every opportunity."
Pros: "The boarding process was smooth, friendly staff."
Pros: "It got me to SFO earlyish"
Cons: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Pros: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Cons: "No free wifi."
Pros: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Pros: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Cons: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Pros: "They arrived on schedule."
Cons: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Pros: "entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels."
Cons: "Captain not at door to greet passengers as they left - usually a given."
Pros: "Decent food and drink. Flight attendants were very nice, although not quite as excellent as on the other Air France flights which I had on this trip"
Cons: "The seat is angled when fully reclined so there's a feeling that you'll slide off the seat, making it difficult to find a good position to sleep. Video screen seemed quite large. Headphones were noise canceling and worked well"
Pros: "Delta treats diamond medallion members better than any other airlines treats their elite members"
Cons: "No in seat entertainment"
Cons: "To be fair the flight from Honolulu to Lihue was on Hawaiian Air, not Delta per se. The crew was rude, but in the terminal and on board. Didn't really rate food and entrainment because of the flight length."
Pros: "Some entertaining choices but not all clear which ones were in my flight"
Cons: "The food I wanted had sold out by the time I ordered it"
Pros: "I got there safe!"
Cons: "I f plane had slowed downed during turbulence."
Pros: "Seats were comfortable"
Cons: "Provide coffee at least"
Cons: "50 minute wait for a gate to deplane. How could there not be a gate at 10:30 pm? It’s not like our arrival was a surprise!?"
Pros: "On time"
Cons: "They at least need to have TVs in aircraft. I felt United was better service wise and aircraft wise."
Pros: "Smallest seats of any airline I've recently traveled on"
Pros: "The flight was good."
Cons: "The seat size could be bigger, and the layover was awful. Sixteen hours is unheard of."
Pros: "The seats were decent for a domestic flight. Everything was timely."
Cons: "More food. Better entertainment."
Cons: "salt free option for snacks; flight could have not been delayed but that’s not the flight crew’s fault. winds at sfo caused us to delay our takeoff"
Pros: "Everyone was so nice and I appreciated the chance to pre-board with my toddler! Thank you."
Pros: "Plane was clean"
Cons: "My belongings stolen"
Pros: "Entertainment system was up to date with personal screens."
Cons: "Flight was delayed by an hour. The new departure time was moved twice after we were already invited for boarding. Attendants failed to communicate new times or make any announcements absolutely whatsoever. Just stood in line to board for almost an hour."
Pros: "Everything went smooth and fast"
Cons: "Was missed due to delayed flight"
Cons: "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
Cons: "No signage for checking bags. Was total cluster. No one knew where to take bags or what line to be in. Employees kept telling us we were in the wrong line but didn’t seem to tell us what was the correctly line."
Cons: "Aircraft at least in our section was very cold the whole flight. My young son was very cold even in a sweatshirt. I was very cold in a sweater, shirt, and jeans. I asked a crew member if they might have a blanket to cover my son, he brusquely replied “No blankets, no pillows!” So we just froze for 5.5 hours."
Cons: "headphone jack defective but more importantly the SFO arrival gate not available for over 45 minutes...."
Pros: "Flight attendants actually seemed to care about what they were doing. Seats were pretty comfy for once."
Cons: "Flight delayed with no explanation or apologies. Putting two and two together from the airport monitors it looks like they had to swap planes due to a scheduling or maintenance issue. Just another chapter in the neverending saga of delayed American airlines flights"
Cons: "Because they canceled my flight and i had to buy another ticket for 380$ and after that I realized my chair was available and i took a picture. It was really bad and i never choose again American Airlines."
Pros: "The only positive thing to be said for the flight was that the seat was not uncomfortable."
Cons: "Entertainment system did not work during entire flight; crew (stewards) lied to passengers on the ground that it would work after takeoff, only admitting after we were in the air that they had been told by the technicians it would not work at all. Crew did not respond to call lights when pressed (in First Class), nor did they know how to operate the power system."
Pros: "Flexibility and helpfulness of staff."
Cons: "I no longer fit in the seats because they keep shrinking the pitch"
Pros: "The boarding process was ok."
Cons: "The entertainment system failed again."
Pros: "Quick and did good job"
Cons: "After flying Japan Airlines I wish there were more free food and entertainment"
Cons: "No personal TV for entertainment"
Pros: "The flight crew did a good job."
Cons: "Throughout the boarding process, my spouse and I had a seat and pre-check, until we got to the airport and we were told they don't know why, but our pre-check was "dropped" so we needed to be rechecked in. What wasn't told to us was we would lose our seats and be put on the bottom of a waiting list. We were able to board bc other passengers did not show up, however we no longer had our seat preference, so I had a middle seat, although I'm a service member with a left knee issue so my seat needs to be an isle one. Also, there were no food choices that did not account for my allergy."
Pros: "Landed early"
Cons: "The seats were not as good as the ones on my BA flight to Heathrow and then Rome. Also, cross country flight but no in flight entertainment. Arrived early in PHL and American would not let me move up to an earlier PHL-SFO flight since it was a code share booked with BA. Should not be my fault as when booking it indicated all four of my flights were with BA. Once booked it indicated the return flights were code share with AA. American should have allowed me on the earlier flight. That would have opened a seat on the scheduled flight which had people waiting on standby."
Cons: "My luggage was inexplicably placed on a later flight which arrived an hour after my flight arrived."
Pros: "Friendly crew"
Cons: "No entertainment."
Cons: "Flight was overbooked"
Pros: "Flight was on time."
Cons: "For a flight five hours or more I was disappointed that there was no complimentary food. It otherwise it was fine"
Pros: "blanket made it comfortable"
Cons: "No entertainment options"
Pros: "I really enjoyed the movies on this flight and they had us change to better seats before we took off"
Pros: "See above"
Cons: "See above"
Cons: "Surprisingly, AA provided the worst experience of the overall itinerary, compared to Aer Lingus and Iberia. The AA plane was outdated, cramped legroom - despite having purchased an "upgraded seat" and departed 1hr late"
Pros: "No entertainment nothing"
Pros: "The flight crew was great and it was a very smooth landing."
Cons: "Had to pay extra for seats so we could sit together, near the front of the plane (not really, and no bathroom nearby, very small seats with zero legroom). we were delayed twice (40m then 1h10m) then told to go to a different terminal because now our flight WAS leaving on time! so we hauled over there only to be delayed again several times. we know it was a weather thing, but just wish there was more accurate info about when we would actually take off. seats on outgoing flight from SFO to CLT were GREAT, very roomy, comfortable. Coming back- not so much."
Pros: "Pilot did a great job coming into SFO airport. Had to abort landing and do it again."
Cons: "Unless we slept through it, no food or snack was served. It was a 6+ hour flight. I was awake for water and soda offerings but not even nuts. To be fair, I may have been asleep but I woke up every time a drink was offered. We came from a connecting international flight with no time to get a meal. We grabbed a bagel as we rushed through the airport. I didn't pick the flight so we couldn't have more time."
Pros: "Good communication"
Cons: "I don't understand why you boarded the flight when it seemed you knew there would be a delay to take off to SFO. We boarded only to learn we would sit at the gate for 30 min and the wait on the tarmac for anothe 40. Why not just delay the flight an board an hour later? It would have been a lot more comfortable in the terminal."
Cons: "People still using mobiles as we were taking off. Crew seemed not too bothered."
Cons: "They canceled my ticket for no reason"
Cons: "Customer service was not great. They canceled my flight without any great reason. While I learned about another situation regarding my flight, I was not treated well on the phone by costumer service. I don't think I want to fly with American Airlines again."
Pros: "Nothing absolute nightmare .. no water .. are you serious"
Cons: "Sits were not comfortable."
Cons: "My flight was delayed for 3 hours and they where rude about my flight being delayed"
Cons: "The wifi did not work and we were not offered any food, and the beverage choice was only water or coffee. Very old plane with broken seats."
Cons: "As I mentioned in my last comment I was seated at the back of the plane on over four and a half hour flight by the time the food got to me they had ran out that I mention that I'm a diabetic with high blood pressure so I have to sit and suffer for over 3 hours will never ever fly American again"
Pros: "The food was ample and delicious. The stewardess was very pleasant and helpful."
Cons: "I had a very difficult time adjusting my reclining seat. It gave new meaning to physical comedy. Anothers' seat locked up all together and an attendant had to play with it for a long time to get it to an upright position. Another woman's phone slipped back under the cushion and she had a most difficult time retrieving it."
Pros: "Things went ok"
Cons: "The plane was old"
Pros: "This leg of the trip was not packed. There was an empty seat between me and the person next to me"
Cons: "This flight was 6 hours. It did not have frontal entertainment, which was not pleasant. They did not offer blankets. The plane was cold as I boarded the plane. I asked for a blanket and was advised they didn't have any. I was so cold the entire flight that I still have a cold due to the flight. I froze the entire flight. I stuffed my arms in my shirt and let my hair down for warmth. Also, I learned my lesson. Pack my own blankie for comfort. I checked my carry on in Aruba due to overhead capacities. My bag had my sweatshirt and the blankie Delta bankie I acquired when I flew from SFO to ATL."
Pros: "The flight from Honolulu to San Francisco was great! Staff was amazing. Trip was smooth and very enjoyable."
Cons: "The flight from San Francisco to Washington was horrible. Terribly overcrowded and i wasn’t offered a thing until 40 minutes till landing. Then the flight from Washington to Chattanooga was delayed over 2 hours. Which i understand safety comes first but it made for a very long two day trip back from Hawaii."
Pros: "One of the crew couldn’t find extra pillows or blankets for my kids so they grabbed some from first class. I was very happy that they made the extra effort and looked passed the social economics of air plane seating class."
Cons: "Bathrooms were dirty"
Pros: "The crew was so friendly and accommodating."
Cons: "On my San Francisco to Panama City flight my vegetarian meal was not there. It wasn't a big deal in the end because I slept through most of the flight. I do find it odd though that on all of the other legs of my trip I had my vegetarian meals."
Pros: "United Airlines kept changing our flights and seating assignments even though we paid for 2 round trip tickets 4 months in advance. The ticket agents at the gate were very helpful in making sure my companion and I could get seats together."
Cons: "Our luggage got left behind in Chicago. The luggage finally arrived at our destination 5 hours after we did."
Pros: "The crew was good, the landing was fantastic, enjoyed the entertainment options."
Cons: "The space of the seats are tough, we were cramped and in tight quarters."
Cons: "Seats seems like they becpme closer and closer to each other making any travel ove 5.7ft very uncomfortable thru the journey"
Cons: "Can’t get an update on lost bags really poor service"
Pros: "Large plane, quiet ride."
Cons: "Staff was rude to my wife and very useless. Our bags were dropped off together, but only one made it home. We still don’t have the missing luggage."
Cons: "Flight delayed by 3 hrs"
Pros: "Amazing flight amazing service."
Cons: "Nothing everything was amazing."
Pros: "Good trip and on time"
Cons: "Screen didn't work, impolite"
Pros: "On time"
Cons: "Extremely crowded, uncomfortably so"
Pros: "The burger I bought was good."
Cons: "I had to pay for food on a 6 hour flight."
Cons: "No wifi nothing to watch poor service"
Pros: "That I didn't get dragged off the plane and I landed alive."
Cons: "Everything else."
Pros: "The landing."
Cons: "First leg of my journey was delayed, so it was crazy connecting to my second United flight to Vegas. Poor service overnight."
Cons: "My new luggage was mishandled so poorly that the bottom wheel assembly snapped in two and there is a puncture hole about an inch long in a different area of the bag. The bag is also very dirty. When I brought it to the counter I was told "Minor tears and wheels are not covered" and that I could "...make a homeowner's insurance claim." Not even an apology."
Cons: "Your employees are all RUDE !!!"
Pros: "*Sat in Economy Plus so had a good amount of room"
Cons: "*Ran out of overhead bin space early on. *The inflight entertainment worked for about 15 minutes and wouldn't work anymore."
Cons: "Change of seat w/o any notification."
Pros: "If it weren't for the great staff, I'd give this flight a 1."
Cons: "The new seats only give the illusion of reclining. There isn't enough space to comfortably lean forward. I thought I'd be sleeping through this flight, however there was absolutely no way to get comfortable. I didn't go to SFO , I was redirected to LAX."
Pros: "I enjoyed the amount of space I had. (I was in an exit row.)"
Cons: "The crew and staff of united in general seemed to really be unhappy with their jobs. The flight crew seemed very unpleasant."
Pros: "The flight arrived ahead of schedule."
Cons: "- United's entertainment system was not working again. The system was completely down. The plug-in power was also down. - Boarding was delayed because there were no crew members willing to help passengers figure out how to load the overhead bins."
Cons: "Noise level, couldn't use my light as it kept children up behind me and the guy next to me. Had to purchase food if desired."
Pros: "I was in comfort plus so I had more leg room but in middle seat."
Cons: "Being in middle seat Stewards rude Everything (food and snacks, enertainment- wifi wasn't working so we couldn't view on our personal devices) needed to be purchased. Even delta and Hawaiian airlines give free meals. Didn't get seat assignment till I got to gate. Not allowed to say if I wanted window or aisle seat."
Pros: "Crew was very friendly"
Cons: "Having to wait"
Pros: "I was able to get an aisle seat"
Cons: "The pain in my ears"
Cons: "Flight got cancelled, stuck for an extra day in Honolulu. United put me in a hotel for the night, but I have to check out at 11am and the new flight doesn't leave until 8:40pm. So now I'm just supposed to sit around the airport for 9 hours? Plus last night they told me all the other flights were full. But my girlfriend called this morning and also checked online and there was an earlier flight at 7am, that would have still got me to Denver tonight. and there WAS availability on it, but since I got different information from different people, time ran out and I couldn't get on that one. So I lose an entire day of my trip, and have to cancel the appointments I had scheduled in Denver for today. Plus the expense of having to find food in Honolulu for a day. So...yay united. Once again, you're awesome."
Cons: "The 777 has the smallest seats ever!! Horrible flight!!! Seats are made for midgets!!!"
Cons: "Snack was terrible"
Cons: "Flight got delayed"
Cons: "The most rude staff I've ever encountered, at least at the HNL airport. Movies didn't work"
Pros: "That my seat was next to only one other person"
Cons: "The little girl behind me constantly kicking my seat."
Cons: "Late flight bad food. Poor mannered employees and patrons"
Pros: "Despite the lack of entertainment options, the ability to upgrade to economy plus made my flight comfortable."
Cons: "No entertainment on board, and you need a plugin installed on your mobile device to make their streaming service work, which I didn't have."
Pros: "First class trip all the way loved it will fly again to Oahu if it's first class again"
Cons: "Again the entertainment did not work"
Pros: "Smooth flying. The pilot did a good job. 1"
Cons: "1. At checkin, the counter person wanted to charge us for a bassinet! We've had over 40 flights in 13 months and this is the first time any checkin person tried to charge for the bassinet. 2. My daughter was sleeping on my lap so I couldn't get up. I repeatedly pressed the call button for a tissue. They didn't come until the cart came. She refused to give me a tissue and told me to get some from the bathroom. Clearly, I couldn't get up bc of my sleeping baby. Finally another flight attendant gave me some when she gave me a glass of water."
Pros: "The flight was great and crew was awesome!"
Cons: "There was no working wifi, which was a bit of a bummer. But certainly not the end of the world!"
Cons: "Flight was delayed several times due to no pilot"
Pros: "arrived on time, newer aircraft"
Pros: "Updated plane, free movies"
Cons: "Only 1 little snack for 8-10 hour flight"
Pros: "The crew was awesome very patient understanding and amazing, not having available entertainment like some of the other Airlines in the seat was not very satisfying to say the least"
Cons: "A group of passengers delayed our flight by bringing too many bags on board that were unable to be stored away. I hope the process of boarding and upset a lot of people"
Cons: "Comfort?? What comfort?? This will be the last time I'll use United !!!"
Cons: "Uncomfortable seats."