Very nice crew and free entertainment movies
The Aeromexico ground crew is not very helpful and not very informative at all. I know the México airport is very crowded but they should explain better to the their customers.
Pros: "It was empty"
Cons: "I thing it was a connection flight"
Pros: "Seats are comfortable. Compared to other flights there is more leg room. Flight attendants where friendly."
Cons: "The flight was late on arrival, so there was more time spent in the airport. Due to this, we were right behind another flight that landed before us. Customs will only allow one plane to disembark, so we waited to get off the plan for over 30 minutes. This was the only bad experience with the trip."
Cons: "Just 1 person doing the check inn"
Pros: "Bueno no los culpo parte es del COVID y parte las personas no se prestan mucho a veces ,pero un poco de orientación en algunos caso"
Cons: "Mira una observación las personas en silla de ruedas entran primero de acuerdo ,pero a la hora de salir salen caminando y hacen mas lento el proceso de salir,pero bueno"
Pros: "The crew was super nice. The flight wasn’t so full so I ended up getting an upgrade."
Cons: "On this flight everything was simply perfect."
Pros: "The seats were comfortable. We were right on time."
Pros: "Complimentary food and drink, including one serving of alcohol if desired. Wonderful touch!"
Cons: "I just happened to be in a seat directly in front of the emergency exit, so it did not recline. This was not very comfortable, but understandable. However, there should be an alert about this feature when booking flights."
Pros: "No complaint at all, I am very satisfied."
Cons: "Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction"
Pros: "from LA,to Juadalagara mexico the time was,to close to,get,the,next, flight, it takes to much time to get to next flight,so we missed the fliight.an they had us ringing a road. from here to there .they bags were thrown in a different shut they said it was going to be, number 7 it was thrown on number 5 wend none of personal set nothing. so does the resen we miss or flight .so we had to stay in Mexico for two day in mexico whit out the company given us any hospitality for us to stay."
Cons: "so overall it was a haraval company to flight we"
Pros: "Disponibilidad y ayuda del personal desde el primer momento que llegas a la ventanilla a documentar. EXCELENTE!! servicio."
Pros: "Wonderful flight attendants."
Cons: "Seat became very uncomfortable for my back and bum. Shouldn’t it be more comfortable in Classe Premier? Also just a sandwich for meal."
Cons: "My tv wouldn’t show the movies. The ads worked, but when it went to play the shows it was just black."
Pros: "Puntualidad y Servicio ... Excelente aterrizaje !"
Pros: "I prefers better fare options. Seat selection by pay, baggage by pay, no food offered even with payment option. On time flight was excellent"
Cons: "El vuelo es helado. Es tarde en la noche y sin mantas!"
Pros: "Same as above"
Cons: "No issues"
Pros: "Everything was ok"
Cons: "That airline crew always with attitude.. but that’s ok I just feel they should work on that"
Pros: "Aeromexico was very accommodating even though I was late, got great seat and even food!"
Pros: "Clear route no turbulence"
Cons: "Takes longer than the expected time we were going for 65 mins and arrive by 80 min."
Pros: "I Like Aeromexico planes. Everything was very good until we landed."
Cons: "Terrible experience. 2 and half hours is not enough time to make a connection. First we waited 1 hour to get to the gate, then 1 hour to get the luggage and then 40 minutes at the connection desk. Nobody cares to organize the process so that passengers won't miss their connections. Aeromexico staff at the Mexico City airport is slow and poorly coordinated."
Cons: "Couldn’t make the connection because the flight was oversold!!!!"
Cons: "the attention during the delay was terrible. No A/C, and no possibilities of returning tio the terminal while they worked on fixing the plane... and the crew diidn't allow us to use our phones, or offered water"
Pros: "Seats were comfortable, even in economy. Personal entertainment at each seat with a good selection of movies and easy way to navigate to English language. The flight attendants were very nice, and they provided not only drinks but also a full snack tray to each person. Flight was right on time and announcement were in Spanish and English which was important for me as I don't speak Spanish.."
Pros: "To be Honest, I really don't like anything about this airline. It has horrible service. The workers at the airplane are nasty. And I didn't get my bag, even when I had to paid for it. This service from this airline the worse. ..."
Cons: "N O T I N G ...."
Pros: "Everyone very nice people"
Cons: "Everything was great"
Pros: "Crew was very friendly"
Cons: "Boarding took too long. People put personal items in the compartments so that made no room for everyyto put their carry on in the plaine."
Pros: "This company still have the old fashion where the customer is number one!!, thanks the price are amazing and the ser is as well."
Pros: "The food and drink"
Pros: "They rebooked us on a non-stop united flight"
Cons: "Charging ability, a movie, free bag would be nice"
Cons: "I purchased a first class ticket, but the airline changed Equipment to a plane without a first class cabin. I was unceremoniously bumped back to coach and placed in front of two screaming children who proceeded to yell, kick my seat and hit me in the head for the entire flight. Never fly aeromexico"
Pros: "the fact that the passenger wasn't aware until check-in that the ticket vendor had screwed up the sale"
Cons: "gosh- where to start. Your vendor never completed the reservation and never advised me either. Worst airline reservation I've ever made. The passenger arrived at the terminal prior to the flight and was told no reservation was made. I ended up paying a extra $100 to get her on the plane, no responsibility accepted by the vendor. Nice job there."
Pros: "Nothing good to write"
Cons: "Total discrimination"
Pros: "Everything. Everybody very helpful"
Cons: "AEROMEXICO SUCKS BAD CUSTOMER SERVICE NEVER TRAVELING AGAIN WITH THIS AIRLINE"
Pros: "We made each of our flights only by the will of the Aeromexico crew and they were extremely friendly."
Cons: "Both flights were delayed, neither due to weather. It made transferring to our next flights feel like absolute chaos, where even the people were scrambling. The plane for the longer flight (SFO - CUN) was a visibly older plan and the seats felt like sitting on concrete. Also, it didn't notify me while booking that the seats in front of the exit row didn't recline (or I missed it somehow), and the seats didn't just not recline - they actually leaned forward a bit! The seats themselves were VERY tightly packed - likely the tightest I've ever been in."
Pros: "I like the non stop flight."
Cons: "I honestly don't see the point in having so many terminals to check in. I had my reservation code I was even able to pay for my bag and wouldn't print out the boarding pass so I had to go to the assistance counter. There was one one person helping out with this issue and took me close to 30 mins to be able to get a boarding pass"
Cons: "The reservation people at Aeromexico messed up my flight and kept trying to sell me more flights instead of resolving the issue."
Pros: "Friendly staff. Great they have light meal with drinks and coffee. Also had entertainment to make trip feel short."
Pros: "All the airplane attendants were super helpful and friendly. And the complementary food and drinks were s delicious and refreshing, which is surprising for an airplane company."
Cons: "The only reason why I didn't give it 5 stars was because in Mexico City due to the Mexican government we had to transfer our bags manually. Nothing due to Aeromexico's doing."
Pros: "Very accomodating, unlike some other airlines where you have to pay for water, big turn off! I couldn't beleive the free alcohol going around twice;) that always makes me happy."
Cons: "No complain here!"
Pros: "Check in was fast and with attention and good information about connections"
Cons: "Leg room was worse than the tiny Alaska Horizon plane I flew home on later in the day."
Pros: "Everything was ok."