Pros: "I was given an exit row seat since there were so many open seats and it reminded me of flying before 9/11. I’m 6’6” and pre9/11 I was always ushered to an exit iris seat. So it was extremely thoughtful of the check-in agent to do that for me."
Cons: "The flight crew, check-in agent everyone was awesome and the flight was a real pleasure."
Pros: "The crew was polite and helpful."
Cons: "Choices of food could have been better, including not running out of items on a 5 hour flight."
Pros: "Pleasant crew"
Cons: "Delayed flight. Couldn’t hear the pilot when he was talking."
Pros: "Overall I like the space of the cabin. I felt I had a lot of space and didn't feel crowded. I also like the staff, very friendly and overall did an excellent job."
Cons: "There weren’t any major negatives to note."
Pros: "Great crew, at the gate and onboard."
Cons: "The $8.50 I spent for the ono bowl was a train wreck. Not seasonsed. The sauce was congealed. Pretty much inedible Sad when everything else was superior."
Pros: "Got an exit seat so I had some leg room."
Cons: "Too much carry on luggage. It’s out of hand and to the point of being ridiculous. No one is really enforcing size restrictions. Slows everything down."
Pros: "We were completely surrounded by parents with toddler. The tots were crying and one was screaming. The flight attendants brought ear plugs. We waited for the bar service. The planes was clean, new with WiFi hookups. Leg room is a thing of the past. I am glad to be thin and limber. The cheese plate was reportedly delicious."
Cons: "Being in a sea of crying babies. I would have preferred some space away from the noise."
Pros: "I liked that we were going to Hawaii."
Cons: "No entertainment no food only 1drink service. Staff seemed generally unhappy and burdened by passengers."
Pros: "Air vents let very little air flow so it was pretty warm during the entire 5 1/2 hrflight. 737-900 has lane."
Cons: "Temp was warm"
Cons: "The premium seats that I paid to upgrade to were too narrow and the arm rests didn’t move"
Pros: "Nice new plane"
Cons: "No free entertainment even once you downloaded the app and food options would have been a nice touch"
Pros: "The breakfast on the way to Honolulu and the lunch on the way back to the mainland. The food was very tasty and made the long flight seem shorter."
Cons: "I booked 6 months in advance to ensure a lower price, 2 days before the flight, the prices were 50% what I paid for them and priceline refused to give a price adjustment because it was more than 24 hours since I booked the flight. Hawaiian air refused to give any additional accommodations, priceline refused any additional accommodations and I am still upset."
Pros: "The Crew was great and I'm sure they were doing their best, but we left over 4 hours late because of mechanical problems with the plane, part of which we were stuck on the plane for. Then the entertainment system didn't work for me the whole flight. It was a loong day!"
Pros: "The staff has very kind and helpful. They provided a small meal and complimentary drinks."
Cons: "No entertainment. They have TVs set up, so the ability is thee. On a 5 1/2 hr flight, they should provide a movie etc."
Pros: "Pleasant crew, okay food, seats comfortable and enough room for luggage."
Cons: "No entertainment"
Pros: "Loved the service!"
Cons: "Not really much for in flight entertainment compared to other airlines. No wifi or movies available. Just spotty tv on a shared screen."
Pros: "Left on time arrived a little late because weather. It was windy"
Pros: "6 hour delay. Had to go back home. Would have liked a text notice berorebi spent 40 on shuttle transportation"
Pros: "Loved the comfort of the seats and the in flight movies!"
Update the cabin with tv screens or at least music sources.
Cons: "Soda or coffee served during the flight could have enhanced their service."
Pros: "The crew was fantastic, and the flight was one of the smoothest I've been on."
Cons: "Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out"
Pros: "The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling."
Pros: "Highly attentive crew, extremely helpful, made a bad day bearable"
Cons: "Four hour delay, rude gate agent, seat in front of me was broken making my already small space smaller, the plane smelled."
Pros: "the plane didn't crash."
Cons: "honesty. 29 minute flight took 3 hours. first they blamed it on waiting for luggage, then they likely realized there were no connecting fllights, so that excuse didn't work, then they were 'closing the cargo doors' for 45 minutes, then they had to de-ice as the plane had now sat for 4 hours instead of 45 minutes, had it left on time."
Pros: "Crew was great. Planes with built in TV was even better."
Cons: "One really obnoxious kid kept screaming the entire time. Instead of charging for earbuds maybe give them out for those of us that don’t have any."
Pros: "Boarded on time."
Cons: "After boarding the door was closed and the jet way was moved back. 5 minutes later they said they were going to bring the jet way back and open door to let more people on board. They broke 2 FAA regulations by doing this and we were delayed an hour because Deltas computer would not allow this."
Los asientos son muy estrechos, incómodos, los cinturones estaban al revés.
Viva Aerobus Is honesto the worst airline and I don't think I'll fly with them ever again.
Pros: "Above average amount of leg room. Plane was very clean."
Cons: "Seats could have a bit more padding. Sitting becomes uncomfortable quickly."
Cons: "no cold air on the flight, it was so hot on the plane, it was delayed"
Pros: "I sat in the first row so I had a lot of space and leg room. But the seats in coach looked super super cramped, and I heard people complaining. The crew was very very nice."
Cons: "Check in was very very very very slow and the crew didn’t seem to care at all. I also got charged 75$ for my one bag. The people at the gate were not professional and everyone around me was complaining about their experience. I will never ever fly Volaris again. They should GO OUT OF BUSINESS.!"
Pros: "Got me from point a to point b"
Cons: "Crew informing passengers better, being reimbursed for seats i paid for but couldn't sit in because of a plane change"
Cons: "I’m very surprised for the poor service.and hold the people inside the plane for an hrs before departure iin Mexico City and Guadalajara. You have to work harder to your personal goals. For good service."
Pros: "Temperature was reasonably ok."
Cons: "Seats were very uncomfortable. Didn’t recline. No movies were available."
Pros: "Not much."
Cons: "Everything. Especially fun was the thousands of mosquitoes INSIDE THE PLANE!!! Off to buy some calamine lotion."
Pros: "Efficient at the desk getting boarding passes. Flight was on time. Got us safely to and from Mexico."
Cons: "Offer some type of food, not just chips. Return flight I asked 3 times for a glass of water and was never given one."
Pros: "Yes an amazing crew, comfortable seats."
Cons: "Boarding experience is inconsistent board zone 1, 2 and then, all aboard. Out of 4 zones no method to the madness."
Cons: "I paid $50 for carry on bag! Too expensive! Same as ticket also front desk workers unfriendly just want to take customers money for luggage"
Cons: "The short tray tables didn't allow me to put my laptop on them."
Cons: "Felt like I was sitting on a hard metal bench with seatbelts. Oh and having to spend $50 for a second carry-on is ridiculous as is the $18 to pick a seat."
Pros: "Easy to board. Comfortable enough seats. Good email communication regarding flight times."
Cons: "No free water or soda? Really? On a 3 hour flight they should offer one free drink."
Pros: "price of flight"
Cons: "over 2 hour delay in departure time; uncomfortable seats. tiny tray table, charge for water"
Pros: "I didn't pay the lowest amount on this lowest of budget airlines (still upset I couldn't change my fair when I saw a flash sale a week after purchase). Comfortable because I paid to upgrade seats so no one [else] would be tortured physically by my toddler!"
Cons: "Surly flight attendant should get another job, she was short with every passenger. All food AND drinks are sold on flight, no complimentary ANYTHING, which is not convenient given long flights and airport security but we got what we paid for which is a ride to our destination...oh yeah, 45 minute delay due to missing paperwork :,(, time made up in air but we sat for 45 minutes. Knowing the real delay time would have been nice so I could return to terminal to get food."
Cons: "With Spirit airlines, I paid $57 for a carry on bag... They even charged for water... $18 to pick your seat or let them randomly pick your seat. Theres was I see now why the ticket, was cheap, because you pay for EVERYTHING else... And I do mean EVERYTHING! I normally fly with United, but I found this cheap ticket and got baited in. NEVER AGAIN!!!! Ill pay the extra money for comfort on a 5 hr flight. NEVER AGAIN SPIRIT!!!"
Cons: "Our connection flight was cancelled. Our flight from oak was4 hours late leaving. Our seats did not go back. We missed my best friends wedding, despite arranging a trip that will be there six hours in advance."
Cons: "I was bounced from the out-going flight and the return flight was delayed twice...once a scheduled one hour delay, then that one was 45 minutes late."