We had a nice flight. Boarding was easy, our seats were comfortable and the on board service was pleasant.
Service was great, boarding and exiting went smoothly, and the flight was very pleasant.
Was as expected. Crowed planes. Too many carryons delaying takeoff. But the ride only took an hour and saved me a lot of time SFO is a not a great airport.
Was as expected. Crowed planes. Too many carryons delaying takeoff. But the ride only took an hour and saved me a lot of time SFO is a hell hole of an airport. It is the new LaGuardia. Everything Cobbled together. Security gates closed. Terri directional signage
I used to fly SWA all the time. I know the crew has their little acts that are often fun, and entertaining. On this flight one of the crew was just not nice. Very surprising.
The plane arrived 25 minutes late, and the Wi-Fi was slower than it usually is.
Forget beverage, they didn't even have water for half the passangers?
Can not wait for seating change to reduce the amount of pre boards - it’s disheartening the abuse. And then then deplaning
If your boarding Military, it should be with ore board, and with my spouse, so rude and stupid to not let us board together and before a group. All the other airlines clearly understand Military courtesy, this is why I Rarely fly SWA and Always fly Alaska
I boarded last because of my boarding assignment and was given a middle seat at the back of the plane. I’m 6”1” so it was really tight. I wish I just had a seat assignment instead of a general boarding group. My bag was way at the front and my seat at the back. Was never offered a beverage and had no room to move.
Interline connection was terrible. Boarding pass from American didn’t work even though it was valid. Gate agent not present to straighten out the mess until the next to the last boarding group was called.
The ground crew were helpful, although it was unclear when the ETA would be so we had to wait for quite some time before being notified of when we will board. Our seats were also changed, and there were also duplicated seat numbers which cost an issue when we boarded. When this issue came up, the flight crew was even Snarky towards us that we did not check our seat number when it was already reassigned. There were no apologies from the flight crew at all, and it was very disappointing.
Check in Agent at SFO was indifferent, didn’t say hello , didn’t place priority Tag . We were Travelling First Class. No foodas it’s a short flight. Still you could have offered some thing better than Biscuits/ Popcorn. They announced that luggage will arrive in 20 minutes after we reach the gate. First Piece came 35 + Minutes after I walked out of the Plane
Damaged my luggage. Insisted to check in my small luggage now it’s scratched and dented.
Crews ADA compliance ecellent. Sensitive and kind observation involving several passengers on plane Plane clean and fresh includsing lavatories
I flew from San Francisco to Honolulu on Alaska Airlines codeshare with Hawaiian Airlines, with a Hawaiian Airlines plane and crew. The flight was well organized, including boarding and deboarding. The crew was professional. Unfortunately, the charging ports at my seat and the seat next to me were broken. The Hawaiian airline terminal was a pleasant surprise compared to the rest of Honolulu airport.
Crew gave us conflicting information and was unecesaily hostile in responding about several things. Another crew member spent most of the flight talking poorly about his co-workers within earshot of myself and several other passengers.
No entertainment and one bag of pretzel/beverage at the beginning of a 5 plus hour flight.
Very bad that in future probably will avoid Alaska Airlines. They had changed the flight schedule without informing us. Paid for check in bags online, got an email confirmation. But during check in they couldn't find it in system, didn't even bother to apologize. Check in agent wasn't helpful, just said if we had to check in bags we had to pay there. Even though email confirmation said we already paid, didn't bother to check and just said do a dispute claim.
The steward on my flight went above and beyond in hospitality. So friendly and helpful. If I could give him more stars I would. I was so impressed I plan to use Alaska whenever possible and will praise highly to family and friends. (Ive already told my daughter and I’n-laws)
It was terrible, if they ran flights on time it would make a big difference.
Delta seems to be improving in many areas, except they are super bad with the food available. Bring back normal food service on long flights.
I actually received a notification from kayak on email but not one by text from Delta when my departure gait changed and I almost missed my flight
New boarding doesn't make sense. Filling front first is slow.
Delta flight was great from the check in all the way to arrival. However, I had a very bad experience. I requested a wheelchair and the wheelchair employee that went to pick me up from the plane in Boston to bring me to the baggage claims told me I have to pay him. I was under the impression that it was a free service and I usually give tips but the person forced me to pay and since I said no because I was upset with his demand when my daughter walked in to pick me up he demanded payment from my daughter who paid him thinking maybe now it is a charged service.
Horrible. Grateful to be alive but spent 13 hours at airport only to return back to my familys house and flight changed to next day. They tried to fix a part on plane, had no back up plane and after 10 hours , reattempted the flight and it STILL wasn't fixed. We got a meal voucher and rescheduled flight but there should be some other compensation for the 15 hours spent in airport
My seat was changed at the last minute and I was moved to the last row, right next to the bathroom despite selecting my seat well in advance. I was also made to check my carry on due to space but when I got on the plane there was significant empty overhead space. Picking up my carry on from the luggage carousel added time to my trip which had already been extended due to delay.
There was plenty of overhead room but half of the passengers were told they had to check their carryon bags. My partner and I checked in as early as possible and our seats were split across the aisle.
Flew first class so everything was great. But maybe because the flights were red eye, no meals were served, just chips. I flew Alaska Air 1st class at 9PM (2 hour flight) and they served beef short rib sliders!
There was a loud squeaky sound the whole time we were flying.
They check you everything before entering to waiting room, if you have any liquid they take it away even if you buy it inside the airport, no recommend volaris, for mi know Alaska airline is better
They don’t give anything for free you have to pay for everything which it’s expected but at least give out water and a snack as a courtesy for flying with them.
I got to where I needed to go quickly. There were no amenities. And the seats were painful.
The worst. Kayak sent notification at 2am and 10am regarding the delay. Then sends a notification an hour before original depart time that it will depart on time. I had to wait 8 hours at the airport. My family had to pay for lodging in Guadalajara where I was landing for pick up.
They were only able to give me a seat and not my travel companion, she had to fly on a different airline. unacceptable
Stood inside the plane for more than an hour before take off
I never got an email for checking in for my flight back to Los Angeles so I got to airport extra early to sort it. they changed the gate, and so I had to run to the other end of the airport. Their app is wonky. They are not on WhatsApp and I didn’t have cell service to call for help. I think they need to up their game with communicating.
The app doesn’t work. I am having a lot of trouble checking in for flight tomorrow. Very disconcerting. Then they es t to charge extra for checking in at the airport;(
When booking I was not made aware that my flight would be standby. I was told when checking my bags that I purchased standby tickets. Luckily there was enough room but an unpleasant experience to say the least.
The reason we chose Volaris to fly from LAX to Mazatlan, Mexico was because of the DATES and TIMES for the NON-STOP flights. When those flights got Totally Changed that was UNACCEPTABLE ! ! ! Also, when my husband Died unexpectedly, the Only statement that Customer Service kept repeating was "they would only offer Credit on a future flight". REALLY?! Volaris was only going to offer CREDIT on another flight to a DEAD PERSON ! ! !
The gate area was terrible at San Diego airport -way too crowded in a small space. Since my husband was driving to our destination, we did not have to take any luggage so my kids and I only had backpacks. Therefore everything was easy and smooth. And we didn’t have to pay up charges for everything and it was a short flight. I tried table was broken and it was a little cramped, but it was fine for what we needed. I probably would not fly spirit on a longer flight and if I had to take baggage.
Arrived at 3:45am & found a long line where Spirit employees were standing at the counter but no one was working. Worried if I’d make the flight. Line started moving about 4:15 and got to check my bag at 4:30, realize my flight was at 5:25. Lines thru security were long, got to flight and walked right on. Spirit was cheapest when selected but not after $70/bag and $30/seat - extra $200.
Over 2 hour delay due to “weather” but all other flights were taking off with no issues. We felt lied to the entire time as well.
LA to Seattle was a smooth process. Seattle to LA was delayed more Than 6hrs
Spirit's seating does not work for an overnight flight and my back is killing me. This airline does not meet the minimum standards for being an airline.
All the steps below was great!!! and the price thank you!!
This is the first and last times I take spirit. It’s really bare bones. That old saying that everything comes at a price, that’s really applicable here.
Flight was delayed 8 hours so far. Don’t expect to fly when choosing Spirit Airlines. I will happily pay more to never deal with this company again.
The first flight was delayed which would've caused me to miss the connecting flight. It wasn't the first delay of my overall trip with spirit airlines. They were both due to crew. I was offered a credit after I cancelled my newark flight, but honestly, I won't be flying with them ever again. It's absolutely ridiculous that a full refund isn't given considering it wasn't something mechanical or weather related. It's literally their own crew being late.
Purchasing tickets on their website is upsetting, they take the consumer for a ride...I wanted 2 tickets for me and my friend but we only had one carry on between the two of us. It was impossible to only pay for one - I had to pay for 2 carry ons and blew $50! Shame on their sleazy business practices! The seats in the airplane are shockingly uncomfortable! In the future I will only fly Spirit if I have no other reasonably priced choice. The flight and the crew were good. But still: Go Southwest Airlines!!!