Pros: "Middle seats not booked. Cabin very clean, bathrooms kept tidy throughout trip. Very friendly crew. Appreciated cold drinks and selection of snacks,"
Pros: "Seat was not comfortable for a 3hr flight. Was very disappointed"
Cons: "Seat, tv, choices, flight attendants speech articulation."
Cons: "Cabin too cold and poor snacks so 1980’s."
Pros: "Social distancing, purell wipes were handed out, food and water handed out in a baggy."
Cons: "everything was great. I love delta."
Pros: "Amazing crew"
Cons: "I had booked a window seat, the when I went to board, it was changed to an isle seat. I find that I dislike the sole due to the rudeness of people in general and I kept getting hit with purses and such from passing passengers."
Cons: "Better choice of snacks"
Pros: "It’s nice to be in a plane fitted with modern conveniences. Great entertainment options."
Cons: "I didn’t have a window at all. The staff didn’t offer any snacks to us. My bag was the only one that didn’t make it while I had a plenty long layover."
Pros: "Crew attentive and helpful"
Cons: "Everything was excellent."
Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Cons: "Boarding was a little confusing with seats not being assigned ahead of time"
Pros: "The entire crew was amazing they were professional friendly and accommodating"
Pros: "Great service from boarding to landing"
Pros: "Good food, entertainment and Delta Comfort section worth the extra cost."
Cons: "Boarding at JFK a nightmare."
Pros: "Inflight experience was fine. TVs didn’t work but Flight attendants are friendly on Delta, cramped seating - but not unlike other airlines."
Cons: "Regular fare seat assignment not available prior to gate . Airport concourse F - poor - limited services. Customer Service seemed uninterested and unable to provide service both on phone and at gate. I’m a frequent United flyer & today’s Delta service experience made me more loyal to UA."
Pros: "Smooth sailing"
Cons: "Small bathrooms, difficult to access."
Pros: "Everything on time, friendly and helpful attendants"
Cons: "Why does boarding have to happen with several other flights, gets confusing. Have other flights board at a different time or from another gate far away so customers don't get confused"
Cons: "The seat was very uncomfortable"
Pros: "Not much."
Cons: "The hand-me-down Southwest boarding group gates. The automated ticket readers. The whole de-personalization."
Pros: "The attendant was most helpful. Because the flight was not full, she allowed us to sit in the exit row, window and aisle, with no one between. I'm a tall person, so the extra leg room was deeply appreciated. I give her and the airline high marks."
Pros: "The movie options."
Cons: "Consumer beware - you will be lied to by people at every level. They can mess up your reservation and then not let you fly. Good luck they are big companies and you are just one person and they won’t answer a call or email you. You will lose!"
Pros: "Great flight attendant by the name of Jeff..super courteous...friendly..not at all presumptuous! Great selection of “ newer” movies"
Cons: "Prices they charge for snacks."
Pros: "Everything was great."
Pros: "The flight was operated by Delta."
Cons: "I waited too late to upgrade my seats, but there were no negatives."
Pros: "Loved having phone and computer outlets!"
Cons: "Ran out of food by the time they got to the passengers toward the back and it was a 4 1/2 hour flight."
Pros: "I loved that I was able to get home! The crew was nice."
Cons: "It was very very warm in the plane. The entertainment unit was lacking."
Cons: "Flight was moved up from 830am departure to 6am departure with very little notice, and my layover was reduced from almost 2hrs to 30 minutes. Then, my bag was lost. Terrible."
Pros: "On time departure, actually got to Cabo early."
Cons: "The seat in front of mine had a broken reclining lock mechanism and the passenger kept trying to switch from recline to sitting up and it wouldn't latch in the upright position, so he kept jerking the seatback up and down for the entire 4 hour flight. Also the rows were so tight, and seatbacks were so close together, that the reclining seat in front of me was 6 inches from my face."
Pros: "Food available for purchase. Entertainment system."
Pros: "Customer service was great"
Cons: "They change schedule day before we flight, the change schedule 2 time while were flighting"
Pros: "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
Cons: "In flight staff were rude and had poor attitudes. Very unexpected!"
Pros: "very short flight, flight was comfortable"
Cons: "Plane was small so carry on space was at a premium, but everything fit"
Pros: "Meal in main cabin, snack and drinks. Love the free entertainment at each seat. Also had power outlets and free WiFi messaging (with designated apps)."
Cons: "Very uncomfortable seats Oddly shaped overhead bins, unable to put standard sized bags overhead, meanwhile they fit in planes of other major airline companies such as American Airlines. No food options, only sweet biscuit which contains soy and milk."
Cons: "Like everyone says - could use more leg room. Theres no way to stretch legs which is a problem on ling flights. Why not lift up the seats by a few inches? This would create more leg room underneath without changing the number of seats and doesnt impact the head room much."
Cons: "Very dated plane. First class seat was worn, crooked, and uncomfortable. No entertainment offered. Almonds or biscuit cookies were the only food options."
Pros: "The flight left on time and landed earlier than anticipated"
Cons: "The seats were narrow and very upright"
Pros: "Flight was very comfortable and had a lot of space to move around"
Cons: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Pros: "The first flight was fine. On time and the crew was very nice."
Cons: "The second flight was not okay. We had to switch planes after we were in an ready to leave. Over a two hour delay and lots of confusion , we finally got to our destination."
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Pros: "Extremely uncomfortable the entire flight. Seats too close together, then when you recline you hit the person behind you."
Cons: "Good tv shows, friendly attendants"
Pros: "Gate agent arranged flight via Salt Lake City and also gave me $15 lunch coupon for my troubles. She was awesome!"
Cons: "Dealing with West Jet to refund a mistake on the ticket purchase."
Pros: "Great cup of coffee, and some real lookers that were easy on the eyes :) on this flight. For an early morning flight this is always important. This was a connecting flight."
Pros: "Ability to change planes with a 30 minute layover."
Pros: "The crew was good and the flight was smooth."
Cons: "Somehow we were double booked and double billed. We got to the airport 3 hours early and checked our bags. All 3 were lost and searched. Everything was put back precariously and there was shampoo and lotion everywhere."
Pros: "Westjet's employees were very pleasant and helpful."
Cons: "Delta told us we were flying out on a Delta flight, and gave us a Delta flight number. In reality it had placed us on a Westjet flight without telling us, and we had no idea we were to check in with a different airline. And because Delta unilaterally changed our flight time without telling Westjet, we were unable to check in online and were later told that we were booked on the wrong flight by Delta. Delta's communications with us and with Westjet were deplorable."
Pros: "In business class- great food and staff"
Cons: "All good"
Pros: "gooe friendly service. Flights were on time. Embraer 1900 performed well."
Cons: "More English tranlation"
Cons: "We have could have left, still in airport Mexico City"
Pros: "price and speed of embarging"
Cons: "seat confort"
Cons: "Be on time with the flights."
Cons: "The airplane had a heating sensor issue so they had to move us to another airplane and the flight was delayed 2 and a half hours"
Cons: "They are not friendly with disabilities deaf"
Cons: "Temperature in cabin whille boarding was ridiculously hot . They didn’t turn the ac on until we took off. Very uncomfortable"
Pros: "Excellent flight. Aeromexico is great"
Cons: "They pushed my flight forward 15 hours but didn't tell me until five hours before my flight. Not only that but they didn't change the second leg of my trip so I was on the phone for an hour trying to straighten it out. Very stressful."
Pros: "We were given 100 different excuses for our overnight delay and processing all the passengers took much too long."
Cons: "Tell the truth and be prepared to resolve it quickly. We waited on the plane for more than an hour and then again in the airport to get our new tickets and vouchers that no restaurant would accept."
Pros: "No complaint at all, I am very satisfied."
Cons: "Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction"
Cons: "Even offered a Boody Mary Zor other drinks on the short flight!"
Cons: "Nothing everything was excellent"
Pros: "Decent on flight entertainment"
Cons: "1 hour delay in the flight"
Pros: "Early arrival."
Cons: "Tedious check in with camera.. Snack not great. Aeromexico Changed my seat without prior notification. Boarding pass did not reflect change until I boarded. Miss the individual screens for entertainment center to watch movies."
Pros: "We did finally get to PV. They did have our luggage."
Cons: "We arrived 4 hours late, on a different flight. The second flight left 1 hour later than scheduled."
Pros: "Tv on flight with good movie selection"
Pros: "excellent atention"
Pros: "Puntualidad y Servicio."
Pros: "Everything was great"
Pros: "the entertainment system isn't bad and you get a free headset"
Cons: "if you choose a seat in the last row, they will move you so that the crew can take breaks there and relax. I think its totally unprofessional to see crew eating food from first class right next to you, while you didn't even get a meal choice because you were in the last row. Also, some of them heat up their personal food which makes the cabin smell. If you had a mediocre pasta dish because there was no chicken left and then you start smelling chicken after, it's really not nice."
Pros: "They took very good care of my fragile box."
Cons: "Flight was too hot, like they forgot to turn the AC on"
Pros: "Free food and drinks. A lot of movies to choose from"
Cons: "My golf bag for then doesn’t count as a normal bag, so they charge $150 per trip. Absolutely robbery. As well, internet on the plane is well over $100. Again, robbery."
Pros: "Aeromexico was very accommodating even though I was late, got great seat and even food!"
Cons: "Our flight was delayed and upon asking the supervisor for more information she was extremely rude and rolled her eyes."
Cons: "thought your carry on luggage rules were more relaxed. however we ended up getting charged an extra $80 for 2 carry on bags that were overweight. never had an overweight restriction on a carry on before."
Cons: "Flight was cancelled"
Pros: "Nothing Aeromexico personal was rude again"
Cons: "They said that we need to paid them the baggage’s and didn’t want to solve the situation. Be Aware if you book a trip with this two airline as you will finish paying twice the baggage fees. THEY STEAL YOUR MONEY!!"
Pros: "AEROMEXICO left 25 mins early leaving several passengers then said it was our fault because we were not there 1 hour before."
Cons: "Them blaming us."
Cons: "Cancelled my flight, rebooked me two days later with no meal vouchers, hotels or accommodations. Booked on another carrier and asked for refund on cancelled leg and was told no. Why does SkyTeam partner with a carrier that has no intention of providing any type of commitment to its customers."
Pros: "On time"
Cons: "No comments"
Pros: "THE ATTENTION WAS EXCELENT . NOT DELAYES, EVETHING WAS GOOD LETICIA ESPINAL"
Cons: "The customer service was horrible. The worst I've ever experienced."
Cons: "All of the flights were delayed on our trip to Cancun from SFO. One of the flight delays caused us to miss our connection from Guadalajara into Cancun. They did not have any other flights to Cancun that day so we were put on a flight into Mexico City then finally to Cancun. We understand things like this happen with travel, but the lack of compassion for the situation was shocking. They were not apologetic at all! The lack of communication in English added to the frustration. This was our first and definitely only time we travel with Aeromexico!"
Pros: "The fact that I arrived alive and in one piece"
Cons: "Ticket counter staff at O'Hare is incompetent, lazy and have bad attitudes. If there are other options to fly to Guadalajara - I would suggest you pursue them. I am a frequent flier and after seven years I am at the point of giving up. I would prefer two flights using United Airlines than the mess on Aeromexico. Beware of scorpions on planes!"
Pros: "The flight was going great, very comfortable and good food"
Cons: "Extremely important luggage was lost"
Pros: "At least I didn't miss my connections because the flights were late"
Cons: "But I was biting my finger nails the entire time hoping that I would make the flight."
Cons: "My luggage was lost and no one from Aeromexico wants to help."
Cons: "Gate assignment was not released until 15 minutes before flight. Flight was delayed one hour. Then it was delayed on run way 45 minutes."
Cons: "The entertainment was awesome. Made the flight time go very quickly...Proceso de check in no es de lo mejor, después no tiene servicio de entrenimientos, pero ofrece un refrigerio que otras compañías aéreas no brindan."
Pros: "There was no entertainment on the plane. It would ne nice if they had wi-fi"
Pros: "Overall very time efficient. I felt like they worked together well as a team."
Cons: "None of the audio ports worked for the 1 in flight movie they showed. They let the entire cabin watching in silence."
Pros: "Found tickets to Mexico cheaper than any other place."
Pros: "Every time I travel with Aeromexico it's been a good experience. Staff are friendly and courteous."
Cons: "Missed connection No reebooking done by klm no hotel voucher no taxi voucher very bad ground service in MEX"
Pros: "Flight took off on time, ample room for carry on, seating comfortable, personal screen with recharging outlet, good selection of entertainment, dinner and drinks included. Attendants pleasant and flight arrived 15minutes early. In this day and age of penny pinching airlines treating people like cattle, it's nice to be treated like a human. Very enjoyable flight."
Pros: "Crew were nice"
Cons: "They charge for absolutely everything and flights are not even that cheap. Seats ate very uncomfortable."
Pros: "Is hard to think what did I like. Nothing"
Cons: "Poor customer service. They charge for every thing. You cannot change your trip without charges. They do not answer when you call them. The fly attendant are rode."
Cons: "The airport reps were not at all helpful and my flight was changed to noon vs. The one I purchased."
Pros: "Service staff were very nice. I felt bad for them. See below."
Cons: "Flying in an airplane that has the fuel to make it to the destination. We had to make an emergency stop during take off. The pilot said an American pilot in another plane caused him to make the emergency stop. Then he said we had to refuel!!!"
Cons: "Very little leg room"
Pros: "Airline reps were always available"
Cons: "They flew me from Veracruz to Guadalajara 3 hours later than scheduled. Instead of making an effort for several passangers to catch the flight from Guadalajara to Fresno (also ran by Volaris) they would not let us board the Fresno flight; even though the gate was still open and the last passengers were boarding. Instead, Volaris sent me to Los Angeles (they gave me the option of flying to Fresno, but 5 days later. I don't live in Guadalajara and that was not my final destination). In Los Angeles, I had to take a cab from the LAX to the Bus Station, take the bus to Fresno (spend all night on the bus) and take a cab to the Fresno airport to pick up my automobile. Thank you Volaris . . . great job!"
Pros: "Temperature was reasonably ok."
Cons: "Seats were very uncomfortable. Didn’t recline. No movies were available."
Pros: "The crew was nice but your prices are ridiculous. I cant believe you charge for snacks. Also, your seats were uncomfortable and you charge $60 for checked baggage never in my life have i had to pay that much. I’ve told all my friends to never use your services &i have a large social media influence"
Cons: "You guys should really fix your prices it’s ridiculous instead of gaining clients you’re LOSING THEM"
Pros: "Not much."
Cons: "Everything. Especially fun was the thousands of mosquitoes INSIDE THE PLANE!!! Off to buy some calamine lotion."
Cons: "Everything. The plane was disgusting, garbage from the last flight. We were delayed too."
Cons: "Late and slow boarding, last minute gate change"
Pros: "Amazing crew!!!"
Cons: "Seats were hard"
Pros: "Efficient at the desk getting boarding passes. Flight was on time. Got us safely to and from Mexico."
Cons: "Offer some type of food, not just chips. Return flight I asked 3 times for a glass of water and was never given one."
Pros: "Nothing. This is like the 3rd time I fly with this airline and it’s always something."
Cons: "Not having us sitting for 40 minutes because they arrived early and we couldn’t get out. If they get there early it should be something good for everyone but it’s actually the worst."
Pros: "Timeliness its great to be on time."
Cons: "The seats it’s too cramped, also paying 4 dollars for a water is ridiculous and to top things off children crying the whole flight I rather spend my money on another airline"
Pros: "Airplane crew was nice"
Cons: "Check in app did not work for my husband and we had a very hard time getting help in the airport with little information. We were casually told that we should have gotten to airport 3 hours prior to flight departure. We arrived over 2 hours prior with no bags to check in. I was also sick during this"
Pros: "The price of the ticket."
Cons: "Polaris told passengers to arrive at the Morelia airport 3 hours before departure, which for a 6:20am flight meant 3:20am. Many passengers arrived a little before that time, and there were no Volaris representatives available to answer questions or even a clear area in which to form a queue."
Pros: "It was awful"
Cons: "Everything needs to change. I will never use this airline again!"
Cons: "I didn’t even get a chance to take the flight. I realized my flight was for 12am the day I was supposed to leave within 2 hours of departure. I asked if I could get another flight was told no! I couldn’t even get a credit since I didn’t call within 3 hours of departure. I would not recommend!!!"
Pros: "Flight was on time. Crew friendly."
Cons: "The new seat design slim seats are so uncomfortable. They are really bad! To Volaris could @ least offer coffee, tea and water Complimentary."
Cons: "The check in process was a disaster. It took me more than 90 minutes to check my bag. I arrived 2.5 hours before my flight and almost did not make it in time to board, which seems unacceptable."
Pros: "good crew-efficient"
Cons: "uncomfortable seats-nopadding"
Cons: "Never booking with this airline again."
Pros: "Flight left on time! No hassle with carryon"
Cons: "I hate paying for water. Legroom was ridiculously short."
Pros: "The crew was very nice & everything was very clean."
Cons: "The menu options was very vague and everything was so expensive. The only thing that was free was a cup of water. They could definitely improve their menu"
Pros: "The staff were helpful in answering my concerns."
Cons: "A little extra attentiveness goes a long way. My suggestion is offer light snacks and water. It’s a kind welcoming gesture."
Pros: "Good basic airline ALWAYS reserve your seat ahead of time"
Cons: "Softer seats more like cement"
Cons: "El vuelo más incómodo de mi vida. Ridiculo el espacio entre asientos fila 30."
Cons: "The seats cannot recline and they won't even give a glass of water. I had to pay adittional 60usd for the documented baggage eventhough when I bought the ticket I filtered my search with flights with the documented bag included!!"
Cons: "One of the older male crew members was rude with my husband. He was worried that he would be scolded again throughout the flight. Very bad experience."
Pros: "That you guys sold our seats and still in Tijuana for another flight"
Cons: "Same as above"
Pros: "Excelente el tiempo de llegada :)"
Cons: "The workers telling me I can’t listen to music"
Pros: "Efficient boarding, on time departure and arrival"
Cons: "My knees were up against the seat in front and we're crushed when they reclined. I was able to fit in be putting my legs in the next seats area (fortunately occupied by a small boy)"
Pros: "The employees were professional and the flight was smooth."
Cons: "The sandwich we bought was cold and dry"
Pros: "boarding was quick and easy. price was low compared to other airlines."
Cons: "Where do I start? I booked with them because of the low price and I read other reviews where they were compared to Southwest aArline, whom I like. well, they aren't even close! They don't offer any complimentary drinks, no entertainment, and the seats were horribly uncomfortable on all four planes we rode on. The seat pads were worn out and all you could feel was a metal bar across your tailbone. Try to sleep on that for a red eye flight! Impossible. They sat us near the back of the plane and we had the option to move for an extra fee. I chose not to and regretted this decision because the flight attendants posted up and played cards all night, laughing and talking loudly while the passengers tried desperately to sleep! nevermind the fact that you have to pay extra for a regular carry-on sized bag. This airline is such a joke. Next time I fly to Mexico, I'll just pay extra and fly with a known US carrier. Don't waste your pesos, unless you want to be super uncomfortable."
Cons: "Only snack options during my flight, was hoping to buy a meal."
Pros: "On time"
Cons: ", change in departure time, hurried boarding, crew with long facesrude kids all over"
Cons: "Everything. The flight was cancelled by Volaris at very short notice without offering an acceptable alternative. At great additional expense, I had to book an alternative flight with a different airline. What are you going to do to compensate me?"
Pros: "Primera y ultima vez que volamos con Volaris. Espantosos asientos tan cerca de cada uno. Parece qur estan transportando animales."
Pros: "Everything went smoothly and efficiently. I think they offered soft drinks or snacks but I was asleep."
Cons: "The fact that I was unable to use TSA Pre-Check on this airline."
Pros: "On time departure/arrival."
Cons: "No entertainment. No snacks or drinks provided - water was provided but if you blinked, the flight attendant would not stop to offer a free plastic cup of water!"
Pros: "Boarding from cancun was pretty good."
Cons: "No free snacks or beverage"
Cons: "After getting off the plane we had to take a shuttle bus to the terminal due to the large amount of planes landing at the same time (but that’s not the issue), the problem was that while on the bus, the pilot assumed I couldn’t understand Spanish and began to make demeaning comments about a “certain kind of people” (as he put it) referring to gay men. I understand that may not be the way the airline feels about the LGBTQ community; however, the pilot is the highest ranking member of it for this particular flight making him the “image” of Volaris while wearing the company uniform. But the rest of the crew was very nice."
Pros: "Direct 3 hour flight! Easy"
Cons: "Bring on time but not a biggie!"
Pros: "Poor information, bad acttitud and just one time providing water."
Cons: "Correct the previus points."
Cons: "Was boarded 20 min late and then waited on plane for over a hr with no air. Was told waiting on pilots to arrive to DIA to then get on our flight. Air couldnt be turned on because of no pilots aboard. Crew was short and rude to many of the passengers. very uncomfortable seats not professional"
Cons: "I will not fly with Frontier again. The extra costs to check bags, and reserve seats made this flight much more expensive than other flights we booked. Then in flight drinks (pop/water) and snacks, that had been complimentary on all of our other flights, had to be purchased on this flight."
Pros: "Cheap, basic and got me to destination safely."
Cons: "Need improvement at boarding process. Better engine maintenance. Cleanliness of the cabin."
Pros: "Boarding went very quick."
Cons: "Missed my connecting flight by minutes. Frontier airline would only put me on a flight that got me to my destination a full day later."
Pros: "Nothing Frontier can suck my dick"
Cons: "Suck my dick Frontier"
Pros: "Empty seats"
Cons: "Charging for snacks and drinks"
Pros: "The hotel they sent me to"
Cons: "The flight was cancelled, they should have told us sooner."
Pros: "Misleading, deceptive, and price gougers!!! Worst airline on the planet... Plane was delayed because aircraft was Dented"
Cons: "No amenities... pay for everything including: carry on, soda in flight, and basic seating. Seats don't recline, food tray the size of playing cards, no technology - tv, Wi-Fi, FM radio. Will never use again, Staying with American Airlines or Virgin! Horrible landing, my wife thought she was going to fall out of the plane. Flying United was the worst until now."
Pros: "The flight was non stop at the time I was looking for."
Cons: "Frontier is definitely a NO frills airline. The seats are very hard and uncomfortable and they charge for everything. It was not a horrible experience, but not sure I would use this airline again I the future."
Pros: "Good flight crew. Early boarding if traveling with children. Couldn't beat the price."
Cons: "No free beverage service...not even water. Non-reclining chairs but surprisingly pretty comfortable"
Cons: "Lost luggage. Terrible customer support. Never flying frontier again."
Cons: "The seats were hard and somewhat uncomfortable. I understand baggage fees, but I was dismayed at having to pay $12 to select a seat in the back of the plane."
Cons: "The crew was rude and not friendly nor professional. Small seats that don't recline. You have to pay for a can of soda. A small cup of water was free. No phone charging outlets. I'll never fly frontier again."
Pros: "Not one thing"
Cons: "My number one issue was the staff. Totally unhelpful and unaware of guests needs. You should not advertise frontier economy tickets to people over 6 feet tall and/or wider than a 14 year old."
Pros: "Ahead of schedule"
Cons: "No drink service, no entertainment, very expensive. Never again"
Cons: "Didn't like having to get to the airport to get a free seat. Carry ones should be free."
Cons: "The crew was very clumsy and on multiple occasions either elbowed me in the head as the walked passed, hit my knee with the concessions cart,etc. all with Minimal apology. I enjoy flying frontier because of the cheapness, but I this flight made me see what I was paying for. Might just have to bite the bullet and pay the extra few dollars for better service in flight. There was also a maintenance issue that delayed the flight about 15 to 20 minutes and we got little explanation as to what was happening. Lastly, i think it is absolutely ridiculous that you have to pay upwards of $45 to carry on a bag. I had to have an extra $80 added onto my trip due to this, so inconvenient and just makes me want to switch airlines completely and skip all of this hastle. Cheap doesn't always pay off."
Pros: "The price of my flight was the cheapest when I bought it; which is why I bought it. The flight was on time and I had minimal wait time at the carousel."
Cons: "That you literally get nickle and dimed for EVERYTHING. It's literally like taking a greyhound bus in the air. And even then I bet the seats on a Greyhound bus recline."
Cons: "Absolutely awful experience. Arrived 3 hrs ahead of time to check luggage and the line was wrapped all the way around the airport. No one working to direct the lines. Only 3 people working to check luggage the week before christmas. Almost missed our flight because the line was so long. Was advertised as some free seating options but when checked into flight 24 hr ahead of time had to pay $16 a piece for middle row seats at the very back of the airplane. Flight was delayed 3 hrs because one of the flight attendants did not show up. Will never fly frontier again."
Pros: "Red eye.."
Cons: "They try to charge me $31 dollar fee even after the flight. I'm not sure what the $31 fee is for. Everything was paid so I'm not sure why they would charge me extra."
Pros: "Not much. Staff was rude because I was one minute past the suggested 45 min prior arrival time"
Cons: "Basically everything. Rude staff and the flight attendants welcomed us to the wrong city"
Cons: "The flight was delayed, and we were not given any information as to what the issue was (e.g. weather, previous delay, mechanical issues, etc.)."
Pros: "Everything else was great"
Cons: "The seats were uncomfortable"
Cons: "No entertainment on the plane at all. Also no food. We had breakfast that day and that was it. There was no time to get some food during the stopover in denver, so we ate nothing until 9 pm that day. Employees were kind of rude too for no reason."
Cons: "There were several delays."
Cons: "Frontier has a ton of hidden fees...including no free drinks/snacks on the flight, fee for carry-ons. Seats do not recline so you're stuck in 1 position the whole flight. Tray tables were the same size as an iphone."
Pros: "Nice plane. Comfortable . Great cabin crew too"
Cons: "Flight was delayed on both leg of my trip"
Cons: "The price seems good, until you have to pay to carry your own baggage and then no one knows the correct answers to important questions. Service is mediocre at best. Comfort is lacking for sure. Won't use Frontier again."
Pros: "schedule, and price,Z(I thought) until extra charge for everything!!!"
Cons: "Frontier has become a farce. Always enjoyed frontier but they become a bare bones operation.... Extra charge for everything. Why not just post the true fare and not suck people into thinking they are getting a bargain!!!! If one has a problem there are no employees to get help from. Too many cut backs and you end up paying more than anticipated"
Pros: "This was a red-eye flight, and half the price of Southwest, even accounting for the charge for a carry-on bag. Crew was efficient, though they had a limited selection of fairly-priced drinks."
Cons: "Seat was abysmal - literally a hard plastic chair. Sleeping on it was uncomfortable."
Pros: "Flight Attendants and plane crew were polite and gracious and yet still human. They were asked to make credit card offers to everyone at the end of the flight, and still managed to be likable. Good job to those guys!"
Cons: "Uncomfortable seats that didn't recline. EVERYTHING is an add on. I ended up spending what I would have on another carrier in the end. Fight was delayed due to poor weather and I was rebooked and given a boarding pass for a flight a few hours later. I boarded my new flight, only to be asked to leave the plane as the woman who rebooked me had given me a boarding pass THAT BELONGED TO SOMEONE ELSE. And they let me board with the incorrect pass, despite the fact that I am obviously a girl and the ticket belonged to a man named Isaac. Help desk was not very friendly, they blamed me for the confusion as their computer system had me on a different flight entirely. I will never fly frontier again. the $50 "we are sorry for your inconvenience" voucher was insulting after my experience."
Cons: "I'm disappointed that kayak sold me a flight and then frontier charged me an extra $46 both ways (seat and carry-on charge). Never again with frontier if I can help it. Probably wont use Kayak anymore either."
Pros: "The crew was friendly and the plane was clean. Seats aren't too bad either."
Cons: "This is the only airline I know of that charges for a carry on bag as well as non-alcoholic beverages. Also, the charging for seats is ridiculous."
Pros: "The crew was very nice and boarded the plane quickly."
Cons: "Basically everything else was awful. The seats were the worst I've ever sat in on an airplane. There was something poking me in the back the entire flight. On an international flight there should be some sort of food options beyond m&m and rice krispy treats.... I ordered one, and they had none left. There wasn't even a magazine for me to look at while on the plane. Really disappointing experience from stem to stern"
Pros: "The flight was uneventful, arrived on time, crew was fine."
Cons: "The seats cannot be moved, the half trays are useless, the food selections are junk food. Bring your own!"
Cons: "No snack or soda included."
Cons: "Extra fees. $35 here, $40 there...not great"
Pros: "Crew was nice"
Cons: "Delayed flight, paying for carry on bags, no complimentary beverage for a 4 hour flight"
Pros: "Every thing on our flight to New Orleans."
Cons: "Three of us boarded at DIA in Denver on Feb 25 on Frontier Airlines for a flight to New Orleans. We each had one piece of carry on luggage that we placed in the compartment above the seats. There was not additional charge for the carry on. We paid only the cost of our airline ticket. HOWEVER on our return flight Feb 28, we told at the New Orleans Frontier desk there would be an extra charge for the exact carry on luggage we had checked in at Denver fours days before. The extra charge was $40.00 for checking or $45.00 if we carried on our luggage. We explained there was no charge for our carry on's in Denver. That didn't help. SO what choice did we have? We didn't make a scene or issue about this extra charge. We merely paid the extra charge and grumbled on the flight home. You can probably guess about our change in attitude -- from a pleasant flight experience to New Orleans to maybe our next flight will not be on Frontier rather another carrier."
Cons: "Add on baggage charges ! Dont suck people in for base price then charge for a carry on !!!! Also web site didnt allow me to pay for bags and accept the discounted price !!!! The above practices are not sound and ethical business procedures ! Gail guzzo @ email@example.com"
Pros: "will never fly frontier in my life."
Pros: "Plane didn't crash"
Cons: "Nickel and dime everything"
Pros: "This was a super cheap flight. I already knew about the carry-on charges, so I didn't bring any luggage. This is a great airline for those who know the add-on charges in advance and can comply."
Pros: "Yes crew was amazing. The seating was uncomfortable"
Cons: "I understand that MASKS are required. But making toddlers wear a mask on the phone is just TOO MUCH!! It's hard enough trying to make sure they wear a jacket and keeping their coat on or shoes but making sure their mask is on as well the whole plane ride. How can us parents relax on the plane when we have to keep checking our toddler to make sure he/she mask is still on their face. It's very uncomfortable for them and they are too young to understand why they have to wear them and they are sitting for hours. Spirit should loosen up the mask rule for toddlers. I think if they are under the age of 6 they shouldn't wear a mask. 6 and older they are capable of understanding what's going on and being able to keep their mask on their face but expecting a toddler too (2,3, and 4 year olds). Is not happening. If they are uncomfortable they will take them off and we are supposed to relax on the plane not play mask police and make sure their mask stays on their face the whole flight. They will get annoyed and start having fits because they don't want it on and doesn't understand. COVID"
Pros: "NOTHING WAS GOOD ABOUT THIS FLIGHT!"
Cons: "I received notices of delayed departure of two hours but that same notice showed the arrived was delayed by over four hours. I called and talked to an agent and asked how my flight could have all of sudden gotten two hours longer and was told the delayed departure was correct and the arrive time was not. He said it was a mechanical issue and could change so I should still go to the airport an hour before my original departure time, which I did. When I arrived the flight was now delayed by more than four hours and I was told it was due to the crew being timed out so I had to sit there for five hours waiting to leave. I should be compensated for this error but cannot find out how to do that!"
Cons: "Most unprofessional airline, will not use again!"
Cons: "You should know that kayak doesn’t tell you that spirit has a carry on bag fee. And that fee changes based on if you booked it online at the airport via a kiosk or by an agent. They also make sure not to tell you that if you get through tsa with your carry on they won’t let you on the plane with it. You ok have to a significantly higher price. Of course it’s all a scheme to screw Yiyi. Then if you happen to have a problem with online checkin (like I did), there is no way to solve it. The airline does not have live representatives on their phone lines!! If you do complain about their issues via the online form (bc again you can’t speak to a rep) it will take them a week to answer and they will tell you that they can’t do anything. Horrible airline - will never fly on it again."
Cons: "Seats very uncomfortable"
Pros: "Loved the space and new type of seats."
Pros: "Low cost travel with no frills attached. Friendly crew. On-time boarding, before scheduled time arrival! Had heard a lot of bad things but my experience was not bad at all."
Cons: "Not even basic beverages & snacks provided for 5-6 hour flight."
Cons: "Felt like I was sitting on a hard metal bench with seatbelts. Oh and having to spend $50 for a second carry-on is ridiculous as is the $18 to pick a seat."
Cons: "Email spam. Poor customer service. Delays all the time"
Pros: "We were attracted by Spirit's deceptively low pricing for airfare."
Cons: "We, along with several other passengers, found out at the gate that carry-on luggage must be pre-paid or they charge $65 to each passenger to bring it on the plane. My traveling partner and I paid the $130 to bring our bags with us, along with most of the other passengers who were informed. However, I learned on the plane of one unfortunate young man who did not have $65 and they made him leave his carry-on bag; they provided him a paper bag and allowed him to put whatever belongings he could fit into the paper bag. That young man boarded and was asked to give up his seat, so an older lady could sit with her family, and he graciously crowded into the window seat that was initially assigned to the elder passenger. The plane sat on the tarmac without the engine on, with absolutely no air circulating in the cabin, and it was stifling hot, making me feel ill. There was no water available to drink and no running water in the bathroom -- passengers must "wash" their hands with a flimsy inadequate hand wipe."
Pros: "The seats were slightly more spacious than some other airlines."
Cons: "I informed the airline well ahead of 48 hours that I was bringing a service dog with me on the flight. When we were boarding I was expecting that they would accommodate us properly by leaving the seat beside me empty so that there was room for the dog. One of the crew started to tell me that I would have had to buy another seat for the dog in order to do that. I told her that ADA guidelines say that they have to place me at the front by the bulkhead so there would be room at my feet or have an empty seat beside me. Since there were no seats at the bulkhead available when I bought my ticket, I had selected a window seat and expected them to leave the one next to me open. They eventually left the seat open next to me, but I had to educate them on what they were supposed to do."
Cons: "1. Baggage charge expensive! over paid extra fee for $65.00 compared to other airlines only for $25.00; was not aware of hidden fees! 2. Fight attendant, (white woman, tall, large woman, dark hair) was very rude to me. While giving flight demonstration she said, "you need to turn that off" (referring to my cell phone). Then she said it the second time, very rudely "TURN IT OFF!!!" This is very unprofessional, this is not acceptable. I had my music off and was listening to her in the first place! Her facial expression and tone of voice was very degrading and racist."
Cons: "Have you been screwed over by Spirit airlines? Have you noted how a carry-on costs over $40? Have you noticed that you can't check in on the internet without signing up for their website and giving them all your personal information? Have they suddenly and at the last hour delayed your flight by 4 hours without letting you know, and then claimed that they emailed you, when they didn't? Have you noticed that they don't allowed comments to be posted to their facebook page (because they'd get nothing but bad comments). On top of that, when I got to the front counter, where I was told that my flight was delayed 3 hrs (thanks for not texting ir emailing me about it), I asked the guy at the counter to check and see if I was still on the flight. He confirmed that I was. But when we started boarding, my ticket no longer worked and he could not find me on the flight list! Wtf??? I almost got left out of th plane because of what???"
Pros: "Absolutely NOTHING"
Cons: "This airline has check in requirements that no other airlines have and did not send any email or notification what so ever letting passengers know. I also was not informed through Kayak of these rules. They would not let me on the flight because I was waiting in line while 3 of the 4 check in attendants were not even helping people in line! I had to pay a $100 fee to change my flight and they didn't have any options for same day. The flight wasn't even boarding yet and there wasn't a line for security and the gate was very close. If they don't let passengers know of their rules when selling through a 3rd party website THEY SHOULD NOT BE ALLOWED TO SELL THROUGH 3rd PARTY WEBSITES! Absolutely disgraceful experience."
Pros: "I did not like anything about this experience."
Cons: "2 days ago, I missed my flight due to traffic. The cancellation process was exacerbated by the fact that I was redirected to a call center, to someone who did not understand my situation, instead of a Spirit Airline associate. Spirit has since sent me a $50 voucher to "make up" for the $186 trip fee + $82 for checked bags and a $22 unexplained charge. I have filed a trip cancellation claim with Allianz to get my trip fair back (I thought this was the point of trip protection) and am disputing the other two charges with AMEX, considering I was charged for services I did not use. I will never fly Spirit again. I ended up throwing away money vs. booking with a quality airline."
Pros: "Finally - an airline got it right! My husband and I appreciated that we only paid for what WE wanted to use. We did not have to pay for what the airline thought we might want. They got rid of the horrible airplane food that we always felt obligated to eat because we paid for it. We never used the screens in the seat back because we are readers. Also - when was the last time you heard the captain announce that the flight arrived early!! While the seats are a little tight, we didn't mind it. Will fly them again in the future."
Cons: "You have to pay for water. That seems illegal. After a 4.5 hour flight I felt pretty sick without any water. It is not absurd or outrageous to expect to be offered free water, especially for that long of a flight. This flight will probably be my last with Spirit -- you compromise really basic things for the appearance of low cost flights but really once a bag, water, and snacks are paid for on a roundtrip flight, it would have been cheaper and higher quality to just pay a little more for an airline that cares more about the customer. The crew is pretty consistently snarky and borderline rude on every spirit flight I have been on."
Pros: "Nice seats"
Cons: "The wait"
Pros: "Flight time was decent"
Cons: "Beware.. they charge for carry on! Only allowed one free personal item. No food. No complimentary drink. Attendants appeared unprepared and inexperienced. Seats were uncomfortable. Will never fly spirit again."
Cons: "Cancelled my flight enroute to airport... rooty poot airline that will be out of business soon. Cost me $100 hotel deposit, would never fly w them..."
Cons: "spirit attempts to force a customer to register with their site in order to check-in, their ticket rates are a bit lower than the competitor but charge $50 for a normal checked bag, have one kiosk for check-in, very few gates /low priority at airports which causes longer waits for boarding and deboarding. Overall the experience with Spirit has been horrible and expensive. Their business practice includes deceptive pricing, over charging for luggage, and long waits. I will never fly with Spirit again."
Cons: "My flight was first delayed, then cancelled just a couple of hours before it was scheduled to depart. Spirit was unable/unwilling to provide me with another flight to my destination on the same day, and as a result I had to book a flight with another airline. Spirit refunded my ticket price, but I had to pay 5 times that much to book a flight with such short notice on another airline, and Spirit refused to do anything else to compensate me for this huge loss of money, due to their cancellation of the flight I had booked. I will never fly Spirit again."
Pros: "The flight attendants"
Pros: "I upgraded to the big seats in the front, and was glad. If I ever fly Spirit again, I will do that. I can't get comfortable in the other seats because they don't recline."
Cons: "I understand the 5 hour delay may have been to heed the FAA guidelines to provide adequate rest for the crew, but other airlines might scrounge up another plane in that circumstance. The flight attendants rush through their announcements and I could understand 30% of what they said. I guess they really are unimportant. Loading of the airplane is massively inefficient- all airplanes are. If you made everybody line up in the position of their seat assignments, everybody could charge onto the plane at full speed. It is ridiculous to make people at the back of the plane wait for the people at the front of the plane to get their act together."
Pros: "They didn't let me board!!"
Cons: "I arrived at airport 50 mins in advance. Ticket machine didn't work. Waited in long line to see wtf was up. Then they me I'm too late! Still 30 mins before flight board"
Cons: "High and unreasonable fees such as charging to choose where to sit and for carry on bags. Very little space on airline, small tray tables and no backseat pockets for you to store your water or anything like that. Spirit over books flights and scares passengers by causing them to think their purchased flight isn't definite. Bribes people with free round trip flights to fix their mistake but even I wouldn't want their free flights because my experience with them was that horrible I wouldn't want to suffer through another Spirit flight."
Cons: "I almost did not get a seat because the airline over booked"
Cons: "We got cancelled on ourway back from oakland"
Cons: "I missed my flight and the airline automatically cancelled my flight home. I was still planning on using my flight home."
Cons: "The crew reseated the woman sitting next to me into the exit row, even though the woman came to the gate in a wheelchair, used a cane when getting on the plane (walking right past the crew), and clearly struggled getting on to the plane and then into her original seat, which was not exit row. After she was seated in the exit row aisle seat, the other passenger in the exit row had to climb over her when the passenger needed to go to the lavatory. God forbid anything had happened where we would have had to use the exit row. Imagine people having to climb over her or her having to struggle to get up and get out of the exit row exit, with people trapped behind her. The crew told me and another passenger that they would address this safety violation, but they did not. They also said that a manager would meet us when we got off the plane, but no one did. They clearly did not care about such a serious safety violation."
Pros: "Pilot was very funny and crew was kind"
Cons: "No food or drinks served Seats did not recline and were not comfortable Charge for carry on was absolutely unreasonable Overall, I will never be flying spirit airlines again. I intended to fly on this airlines as it was truly a discount .. I soon realized I had subjected myself to discomfort for no reason when I discovered I would have to spend another $100 just for my carry ons.. At that point, I may as well have just spent a little more money and flown for any other airlines with decent seats and complementary beverages.."
Pros: "Nothing... staff unprofessional, flight delayed by 2 hrs..."
Cons: "I was notified at 9AM that I would miss my connecting flight (flight was at 6PM). I called Spirit to fix this ahead of time, they said I needed to speak to someone at the kiosk. The person at the kiosk said I needed to speak to someone at the gate. The lady at the gate said not to worry, we weren't even getting off of this plane. 10 MINUTES BEFORE BOARDING, I'm told that I'm going to miss my connecting flight and that my options were to either sleep over at Vegas or fly out the next day. I decided to fly out the next day, getting to my destination at noon. Got home, looked up the flight that the man at the kiosk booked me, AND IT WAS GETTING IN AT 11PM THE NEXT NIGHT. I called Spirit, infuriated that the rep literally lied to me, and asked to speak with a manager. I was told that a manager would have to call me back (WHAT?). I have yet to receive a phone call. I will never, EVER, EVER, fly Spirit airlines ever again."
Pros: "That it was only a one hour flight..."
Cons: "that was delayed more than an hour. Lucky for me, I was only going to where I was flying. A number of people who were catching a connecting flight at LAX were going to miss their flight. With this flight being the last flight out of Oakland for the evening (not just of Spirit, but of any airline), those people were really screwed. So even after our flight was delayed, we ended up sitting on the tarmac at our gate for another half an hour after we were boarded and the doors were closed. The plane was full, the air was hot and stanky, and there was no air circulation. Add to that their thin crappy seats that had to be designed by Josef Mengele, and the cabin crew who were more interested in selling us snacks and Spirit Air credit cards than our comfort... Lesson learned. Stay away from Spirit Air. Never again."
Cons: "learning upon arriving at the airport that I had to pay $55 each way for a checked bag. Would prefer that Kayak warn buyers that they are likely to pay over $100 for a single bag other than a purse."
Pros: "Literally nothing."
Cons: "The fact that my flight got delayed, then canceled, then uncapable of rescheduling another flight unless I called the airline at Oakland. That call took 40 minutes for me to get an attendant. They try to compensate with a 50$ voucher, but that's literally the cost of adding a carry on... Which I would like to say is the most outrageous of fees. Not only do they not provide proper baggage without fees, they're ability to help customers that have to change all of their plans due to a unplanned cancelation is terrible. I understand things go wrong and you can't predict it, but their website was non accessible, phone service awful, and their compensation was inadequate. Never using this airline again."
Cons: "My wallet was stolen in San Francisco so I called to change my flight to a time when a duplicate ID was sent through the mail from my home state's dmv. Instead of transfering the flight i already paid for the customer service representative forced me to purchase a completely new one way ticket back to o hare, in addition to a flight change fee. The representive kept trying to push me off the line when I asked what the new charges were and why no offset any of the costs I had paid for for my intial return including the ticket price, fare difference, baggage purchases, and seat selection was offered. After trying to hang up on me several times she finally agreed to let me switch my flight, for $200 more on top of the ticket i had already bought, bringing my total expenses for my trip home well above $600. Later, through email, I found that she had not in fact switched my flight, but forces me to buy another flight altogether. After this transaction went through she started asking me about my personal information, social security card number, income, my career. When I asked her why She was doing this she said that she was signing me up for a spirit airlines credit card. I was astonished, and before I could even ask why she was doing this without my consent she thanked me for my business and shrewdly hung up the phone."
Pros: "Cheap even with paying to check a bad and choosing a seat."
Cons: "No food or drinks. Seats did not recline."
Pros: "Very bad experience. Will warn friends and family about what a terrible service you offer."
Cons: "Very bad experience. Will warn friends and family about what a terrible service you offer."
Pros: "Nothing about their business practice is acceptable."
Cons: "Upon boarding they don't even serve you a glass of water everything is to be purchased. Also they charge for carry-on bags and if you forget to pre check your carry-on prior to boarding you will need to pay $100 carry on to board your flight. The chairs are so tight Mall that hundred and fifty pound male like myself had no leg room or shoulder room. And a return flight home to Oakland from Vegas was delayed by an hour. Mind you I fly often and I am an American Airlines frequent flyer. My first bag is free and a carry on, no question. They charge for water and soda. So if you're looking for a good deal just because their ticket price might be $50 lower or $20 lower you may and the paying $250 Plus per person on a round trip. Happy and safe travels."
Pros: "The flight crew were very friendly and attentive"
Cons: "I wish they at least gave free water, seats are very rigid"
Pros: "Staff at Spirit Airlines at OAK airport were really nice and helpful. Flight was cheap and safely flown - a huge plus for me, but plane not cleaned well and baggage fees were higher than the price of the flight itself so I am very lucky I brought a recognized carry-on bag."
Cons: "For my outgoing flight, my front pocket magazine holder in front was pretty covered in some stain that I couldn't recognize but was sticky to the touch. I knew they hadn't really cleaned the plane. I didn't really open that magazine holder because it was covered by this large stain. My return flight was changed several times due to mechanical issues but I appreciate that Kayak sent updates via email. It was 70% likely not to fly but ended up flying maybe 3 hrs later (good that they made sure to be safe than sorry) but I just couldn't wait to find out overnight that it would be cancelled at the airport, so I had to reschedule my flight for the next day and find housing and transportation again. I overheard other passengers complained out loud even on the initial flight to OAK airport that they would not travel with Spirit again, but I had more issues with my return flight than my outbound flight. All in all, I think you get what you pay for but this was probably not the best experience."
Cons: "Late departure, late arrivel, lost luggage"
Cons: "-the hidden fees that are not clearly stated prior to booking -the false advertising of a fare price -the additional cost for a carry on bag -the complete lack of customer service"
Pros: "Pricing is most attractive."
Cons: "The a la carte style of business also appears to be somewhat irritating."
Pros: "Easy, plane was clean. Super efficient"
Cons: "That you get nickel and dimed for everything"
Cons: "Spirit airlines continues to be an absolute joke in every way."
Cons: "Very disappointing.. 1. Lot of hidden charges ($45 for carry on luggage per side) 2. Charges to select seats 3. No complimentary drinks. Even water was for $3 4. They do not accept mobile boarding passes. You need to get a print out of your boarding pass. I mean that is amazing. 5. The most disgusting moment was when i came to know that there was a chewing gum on my tshirt when i removed seat belt. I came to know that it was already there on seat belt. Not sure whose fault it is. Cleaning staff or traveler ? Overall very disappointed with spirit airlines... Will never ever use this airlines again."