I had an exchange ticket from Qatar airways, which meant I had the boarding pass for the Alaska airways flight. It took 40 minutes to get me and another passenger onto the flight because it didn’t have us listed as a passenger on the flight.
More variety in the entertainment - for instance more competitive sports -soccer, basketball, etc
Pros: "Finally the staggered deboarding. It feels like COVID has actually disciplined us passengers this time and kept us from behaving like unruly cattle once the plane halts."
Cons: "Initial confusion at boarding with paperwork and onward passage through Athens,GREECE. Once again the airport teams reached out to my colleagues and I ahead of time and managed to resolve to satisfaction. Perhaps reservation team can trigger a call to the passengers while they are still at home asking for the documentation validation electronically over a secured database.... just a thought. Again, being a part of the Experience and Innovation team, travel and tourism needs less human interaction, now more than ever. While we digitalized the obvious, the exceptions can remain humanized."
Pros: "The aircraft was comfortable and the electronic amenities were decent and needs improvement"
Cons: "Free WiFi and Dancing boys"
Cons: "The lounge is a bit far from the departure gate, so I waited with regular economy class travelers. It would have been nice to have had a closer dedicated area for business class."
Pros: "Boarding was smooth."
Cons: "The crew were not attentive. I needed milk for my child but they never came back. Their food was HORRIBLE and only two choices and both spicy and tasted disgusting. Honestly the worst flight for me with Qatar airways"
Pros: "Seats were comfortable but space was narrow"
Cons: "Please give space between front and back seats"
Pros: "Great crew and food. Nice economy class."
Pros: "The seat was ok and the food was good."
Cons: "Though the staff was friendly, I found them a bit unhelpful. I was literally holding three bags and a toddler in my arms, and passed at least three airline crew members. However, not one of them even bothered offering for help. I don’t expect that from a world class airline."
Cons: "The aircraft delayed taking off from Doha to Dallas"
Pros: "Amazing experience. Pinnacle of customer service"
Pros: "Crew excellent"
Cons: "Baggage collection at Washington could be improved"
Cons: "Good job keep it up"
Pros: "Everything was great"
Cons: "I advise Qatar Airways"
Pros: "Q-suites are fantastic."
Cons: "Boarding was a mess. Premium boarding line was tied up by economy passengers and ground crew did not turn them back"
Cons: "For deboarding they used stairs (not ramps) at their hub in Doha - must be some sort of new innovation to improve fitness. The Wifi onboard was in name only - it was so slow you wouldn't notice it is working or not - i flew Qatar because they claimed to have Wifi- hugely disappointed."
Pros: "On line flight experience"
Cons: "The food has to improve especially they have to provide fresh food"
Pros: "The crew was excellent"
Pros: "Crew members were very accommodating and helpful (Valencial & Hanane). They go the extra mile to make sure that we were enjoying the flight in the best possible ways. This is what makes Qatar Airways stand out and different from the rest."
Pros: "Good leg space, friendly crew, excellent plane."
Cons: "This is for ALL airlines: It takes so long to get off the plane!"
Pros: "Very impressed with the service. Very friendly staff"
Cons: "My entertainment unit on the Perth Doha leg never worked even after several resets"
Pros: "Flight services"
Cons: "We were supposed to fly on 04/04/18 but our Flight was cancelled due to technical problem"
Pros: "On business class, so service was extraordinary"
Cons: "they need to do family section"
Pros: "Good movies, Comfortable seats"
Cons: "Food could be better."
Pros: "very courteous flight crew"
Cons: "baggage took along time to come business class luggage came after economy"
Cons: "the returning flight from Doha to Chicago was absolutely old and small."
Pros: "Comfy, good food, good service"
Cons: "No internet. Limited movie options."
Cons: "Everything, the food and movies are old, beside all that the flight late and my connection left and no one apologist for that!!!"
Pros: "Great cabin crew"
Cons: "Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand"
Pros: "All around a great experience."
Cons: "The internet worked for like 2 minutes and then said my time was up, even though I was supposed to get 15 minutes for free or something."
Cons: "The entertainment did not include any music (classical or otherwise)."
Cons: "Lack of internet access is not acceptable during long flights."
Pros: "Nice crews"
Cons: "No headsets to hear movies"
Pros: "The crew was extremely professional. The stewards were beautiful and young not like on US flights.."
Cons: "The seats were very uncomfortable, My tail bone was hurting badly and sitting on pillows did not provide any relief. The food was terriable. Not much choice."
Pros: "Not much"
Cons: "One of bags was missing and I came to know this only after waiting until the last bag. The staff knew that my bag did not make it out of Doha. It would have been nice if I was informed as soon as I landed so I did not have to wait for an hour unnecessarily. And the paperwork to report the missing baggage was totally Chaotic. Whoever barged to the counter and was aggressive got priority and taking down the details and giving us a receipt. This is probably my 5 or 6 flight in Qatar and it seems that you guys are slipping up as Emirates had done. Hope you don't."
Cons: "They make you close all the windows and outside lights after each meal. Want you to sleep most of the time so that you may not get up and stroll around or ask the crew any extra drinks, ice creams etc."
Cons: "My seat is changed without my approval.thats disgusting"
Pros: "Everything was great except Food and service comfort of the plane Cleanliness was superior"
Cons: "One crew member was a pain if you wanted ice you got 3 cubes ask for more he would ignore you. He was rud and nasty. I mentioned to other crew members they say just his way. If that is his way maybe he need find new job."
Pros: "I can understand what kind of flight it was because it was a small plane"
Cons: "Bad smells and an old plane i hope you will change the plane to another better one"
Cons: "They gave us a small chicken sandwhich for breakfastand the next meel was over 6 hrs later with a small bag of chips in between. I was actually hungry when we got off our 13 hr flight."
Cons: "Was forced to purchase a return ticket or was not allowed to board the plane. Had to pay 850.00 dollars. In process of requesting a refund."
Pros: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Cons: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Pros: "Everything was great except the plane from Doha to Beirut it was too small with no seat screens and bad c music channels and non-comfortable seats !! :( otherwise everything was great !! I like Qatar airlines and don't hesitate to travel with them again Thank you"
Pros: "The crew was amazing, the entertainment system needs more content, the food could use more variety. I would definitely travel with them again."
Pros: "The crew was friendly and accommodating. The seats were comfortable and there was good leg space. There was a good selection of movies and shows to watch. The food wasn't bad either."
Crew was super helpful storing my bag, seating people, etc And now they’ve started thanking their Delta frequent flyer members !! Two crew came to find me and thanked me by name
Boarding was on time (if not a little early). The flight was unfortunately not properly catered for snack boxes in main cabin. This is likely a one off instance, but it’s a long flight for no food options other than pretzels and Biscoffs. Service was attentive and friendly. This particular flight offered Delta’s DeltaOne lay flat first class seats. Would highly recommend. Flight left on time and arrived early!
Cons: "Delta is always a step above the rest."
Cons: "Boarding from rear to front."
Pros: "Crew was solid."
Cons: "Don’t change my seat. Not on time. No food. Luggage with legally checked firearm sent to the wrong airport."
Pros: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Pros: "Quick boarding process and take off. Flight was slightly late but the staff expedited boarding and take off. Staff is friendly. Service was great. Beverage service was great. Baggage was quickly at baggage claim."
Cons: "Even though its a short flight better food options for First Class would be appreciated."
Cons: "The snacks were limited. They only had cheez-its and no cookies."
Pros: "Crew attentive and helpful"
Pros: "Fast flight"
Cons: "In one hour flight we could have some drinks and food. Snacks... can’t believe they don’t have any food/alcohol"
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Pros: "It was horrible. Delta really should have cancelled and refunded the flight altogether."
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Cons: "More print media to read on"
Cons: "Everything was excellent."
Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Pros: "Free food. Extra room."
Cons: "Waiting on runway"
Cons: "I missed check in (not flight) by 5 minutes. Delta did nothing. I called Aeromexico. After 30 minutes on hold they told me there was nothing they could do. Called Kayak, you guys said you couldn’t do anything. Finally I got some 3rd party phone number I was given by Kayak. I called the number and it was not in service. In all my years using this app this was the biggest disappointment ever!!!!"
Pros: "Inflight crew"
Cons: "The crew member that handled my stroller roughly and tore a hole in the canvas. The canvas was also black with grime from the bottom of the plane it appears. The stroller canvas was expensive and brand new."
Pros: "The flights departed and Arron time."
Cons: "The leg room was tight fir me as I am a six footer."
Pros: "Great entertainment, nice leg room!"
Cons: "Food was a disgrace - very low standards. Ate only snacks through the entire flight"
Pros: "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
Cons: "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
Cons: "Never told why we were delayed by more than 90 minutes"
Pros: "El servicios al cliente ala hora de registrarme, fue malísimo, en Santiago república dominicana,"
Pros: "Flight turned out great... but I got lucky!!! Got a seat I wanted... now praying the same occurs on return trip"
Cons: "Not being able to assign my seat until I got to the gate!! Terrifying not to be able to choose seat fir such a long flight!!! Do not ever want to be in this situation again!!!"
Pros: "Everyone was very friendly, especially when checking in"
Pros: "Efficient crew. Good movie choices. Clean bath rooms. However - I wish every airline in each bathroom had a notice on the toilet to PLEASE LOWER THE SEAT AND COVER! I prefer using the bathroom after another woman has used it!"
Pros: "Nice flight and good staff and service"
Pros: "On Time"
Cons: "No opportunity to purchase additional food"
Pros: "Customer service was great"
Pros: "Helpful DCA counter personnel, cabin crew and comfy aircraft. On time both ways!"
Cons: "They change schedule day before we flight, the change schedule 2 time while were flighting"
Pros: "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Pros: "The crew has a good vibe, makes for a pleasant trip"
Cons: "First time for me to have delayed baggage, made me think that somebody is not minding the store."
Cons: "Very dated plane. First class seat was worn, crooked, and uncomfortable. No entertainment offered. Almonds or biscuit cookies were the only food options."
Pros: "The flight left on time and landed earlier than anticipated"
Cons: "The seats were narrow and very upright"
Pros: "on time. great flight attendnant"
Pros: "Flight was very comfortable and had a lot of space to move around"
Cons: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Pros: "The delta connection flight waited for our flight so we were able to make our cruise :-)"
Cons: "The delay in the beginnning caused a bit of anxiety that we might miss our connecting flight which could've resulted in a missed cruise"
Pros: "singing crew member, especially nice for Mother's Day"
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Cons: "Had to buy a one-way ticket on American, as Delta would not move me to another airline,"
Pros: "Gate agent arranged flight via Salt Lake City and also gave me $15 lunch coupon for my troubles. She was awesome!"
Cons: "Dealing with West Jet to refund a mistake on the ticket purchase."
Pros: "Whoa, we flew Coach and had plenty of space! How marvelous to not be packed in; crew and passengers were wonderfully relaxed, and all went well despite turbulence on takeoff and landing. Great daytime flight experience with my toddler grandchild!"
Pros: "Ability to change planes with a 30 minute layover."
Cons: "Checking in was quite annoying because BA canceled our return and over the phone but we still had to transfer all our information upon checking. Boarding rather chaotic. Random searches were not organized. Seats were okay. Food just edible. Mostly the staff was polite and there was one attendant in coach who was very pleasant. Shoulder length blonde hair, she was genuine and cheerful. It was an okay flight, but my experience was more comfortable and the feeling of being dealt with as a person was more evident on my flight to London w BA. I appreciate that the flight went well but American Airlines still has a long way to go in customer genuine service and experience."
Pros: "Easy boarding."
Cons: "British Airways is the only airline I’ve flown that doesn’t off free water."
Pros: "Comfortable seats and did not have to pay extra for a carryon luggage"
Cons: "The boarding process was quite chaotic and slow. There was no oversight of what people were putting in the overhead compartment so many were putting both their carryon suitcase and under seat bags up there leaving no room for our suitcases by the time we boarded. The flight attendants were eventually helpful in finding space by making people remove smaller items, but it was time consuming and avoided on most airlines we typically fly by enforcing bag rules as passengers are boarding."
Cons: "At boarding a member of the check in ground staff was extremely rude to my travel companion."
Cons: "Everything else"
Pros: "Crew was very professional, food options were excellent."
Pros: "Friendly clean and spacious"
Cons: "Flight attendance"
Pros: "The plane was clean and the crew was friendly."
Cons: "the Gateway was broken, so we waited and waited to deplane. Then it worked, and we still waited. We were miles from the main terminals—and about the only plane in the back and beyond. So we had to board a bus. All in it took us an hour to get off the plane and to the terminal."
Pros: "The crew was friendly and lovely, and all seemed to have a bit of humor to them."
Cons: "They ran out of dinners, and I was not able to check in 24 hours prior to select my seat."
Pros: "The flight was delayed prior to leaving the gate, while lined up to take off and during the flight. All delays were promptly explained by members of the flight deck. The cabin crew were outstanding nothing seemed to be too much of a inconvenience to them."
Cons: "No USB or power outlets. Very small screens for the entertainment. Definitely, not up to par for a long international flight."
Pros: "The seat was comfortable and featured the good headrests."
Cons: "Food was inedible so I left it. The sound on the movies was tinny making hearing difficult."
Pros: "The attention of the flight attendents. And tht We were on time."
Pros: "Could be better"
Pros: "Good pilots. Safe flight."
Cons: "No free beverages between Milan and London! This is the very first time I have not given free water!"
Pros: "good flight, on time, nice crew, no complaints"
Pros: "Food, seats pretty good , movies offered some good choices much better than US carriers"
Cons: "Heathrow airport at 4:30 AM not fun at all"
Pros: "The movies"
Cons: "I had a flight from Atlanta to London with a connection flight to fly to Istanbul. The first flight was fine and smooth but the second was just terrible. Upon buying and resorting to British Airwaya, it wasn't mentioned anywhere that the second flight plans do not offer complimentary soft drinks or snacks for the three hour flight after a 6 hour layover. Assuming my flight was going to feed, I didn't eat a whole lot at the airport so I didn't have to spend too much money. I declined the cart the first go around and didn't seem any too interested or sure what some of the options were. I lasted as long as I could and gave in and pulled out my credit card (not accepting cash is another disappointment because my Turkish bank account was charged by pounds) but there was nothing but one choice left and it didn't sit well in my stomach."
Pros: "Leg room was good. Direct flight to Europe."
Cons: "Old plane. Poor seat entertainment - TV was terribly old and outdated. No plugins at the seats. Seats were smaller than most economy seats. Food was pretty poor, and drinks were very small and not enough for a 10hour flight. Expected A LOT more from British Airways. This flight was poorer standard than many low cost flights. We have done a lot of traveling overseas and this was one of the worse flights."
Cons: "terribly small seats!!! I had a gout attack after this flight. horrible!"
Pros: "Comming back the seats were more comfortable"
Cons: "Going the seats were very very uncomfortable"
Pros: "I like everything the service provided by the crew and the airplane"
Pros: "Flight was on time"
Cons: "Security - I was screened and it was uncomfortable and they kept the lights on for a while overnight"
Cons: "Never even asked if I want to buy something to drink ( buy , not to get!!!!). If I didn't go to the back I will never see any of crew during the flight. Very disappointed!!!!"
Pros: "Staff, timeliness and overall flight experience was above average."
Cons: "The entertainment system can be improved."
Pros: "I don't think I would choose Ba again L"
Cons: "I am 79 years old and needed help with a few issues. The crew should have noticed this but I had to ask . A few polite words would not have gone amiss"
Cons: "1 hour delay on return journey on a packed flight, but at least that delay was in the airport and not sitting on a plane"
Pros: "Fold-down head rests"
Cons: "No tuck box"
Pros: "Crew was nice"
Cons: "Charged us 1/2 adult fare for lap infant. Lied to us we had assigned seats. Would not let us check in online. Lied at terminal we had bulkhead with area for infant. Incompetence and lying at several points. We have flown on multiple airlines with infant without any of these problems. VERY poor airlines."
Pros: "Crew was friendly"
Cons: "Seats not comfortable"
Cons: "Tight seats ,almost missed flight due to second security check at heathrow"
Cons: "Food are discasting"
Pros: "Great service & crew. Food good for aircraft food"
Cons: "Half hour delay but no big deal actually. Could have done with more leg room, but again flight was e cellent price"
Pros: "Everyone was very friendly and helpful. My only complaint is the turbulence, but there's nothing hat can be done about that."
Pros: "Flight was good"
Cons: "Easirent The car rental company that I got from kayak Total disaster waste of time did not end up taking the car I got an excellent rate and then they try to rip me off on the Insurance You should not do business with them"
Pros: "Efficient and polite crew and excellent entertainmemt!"
Cons: "Asked to check baggage in right before boarding. Cabin pressure was terrible. Seats were not comfortable No food was offered for free. No entertainment was offered. Disappointed in flying Airbus 321"
Pros: "Up and down in all the right places and we were on time."
Cons: "Food was unimpressive to say the least. And the entertainment system was awful, the movie would frequently stop and was pixilated. Weird for a new 777."
Cons: "crew told my husband the flight was too full and asked if he would leave it with her and he would get it after the flight. She ended up checking it and told him he had to get it in baggage claim. This flight was already 1.5 hours delayed and we had a connecting flight from London to US that left in 30 minutes. We were not able to go to baggage claim to get the luggage. We then found out she never tagged it and they had no way of linking it with him."
Cons: "Never again will I fly with this airline! Had a horrible flight , food, service going from Chicago to Athens with portion of the plain empty and same thing again back."
Pros: "Waited on us hand and foot! Every crew member I had contact with was super nice and professional. Would definately reccommned!!!"
Pros: "The crew were quite friendly and very helpful"
Cons: "Flight was late leaving and check-in could have been more organized"
Pros: "The food was great and the crew were courteous Overall the service was good"
Cons: "Boarding was a bit unorganized for world class flyers"
Pros: "Seats were spacious, they greeted travelers with champagne, flight attendants were very friendly and helpful."
Pros: "my vegetarian meals were excellent, very pleasant crew"
Cons: "not a great selection of movies, was hot a lot of the flight"
Pros: "Service, food, entertainment, seats Even the toilets were decent - stocked with hygienic wipes"
Cons: "Wish I could afford the nice 1st class seats :)"
Cons: "British Airways lost our luggage between London, Heathrow and Barcelona. Thus, my wife and I were without 80% of our luggage for a 10 day period which included a cruise. The incompetency did not end there... the lack of service was the worst part."
The entertainment box wasn’t working. The food was mediocre. The fruit was warm. The tiny salad was good. The champagne wasn’t cold. I really expected more from First Class.
Cons: "The flight was not socially distanced"
Cons: "That particular plane seemed old and interior worn."
Cons: "Food availability."
Cons: "Flight was late for no apparent reason"
Pros: "flight was on time!"
Pros: "The boarding process was easy"
Cons: "N/A, ny flight was only 45 minutes. It was delayed 3 times."
Cons: "Nice crew. Nice flight. Wish there was a bit more legroom"
Cons: "Flight was delayed twice, and the flight was very bumpy and the pilot really had a bad landing."
Pros: "Flight arrived a little earlier than expected"
Cons: "Mishandling of luggage my bag did not arrive at the same time I did had to get it send to my home. Still waiting on my luggage."
Cons: "My flight time was changed because the crew was not on time. Then it was changed back after everyone had already made accommodations for their connections, me included."
Pros: "Seat uncomfortable. AA put me on a middle seat in my last 4 trips. I will never fly with AA."
Cons: "Better seat options."
Pros: "The crew was top notch, very pleasant and went the extra mile."
Cons: "My husband and I were assigned seats in a different part of the plane from one another."
Pros: "Flight was on time"
Cons: "Seat width, height, pitch and aisle width were absolute minimum. Very uncomfortable !!!"
Pros: "The new plane!"
Cons: "Hmmm, everything. First we didn’t get the seats we selected, then we had to pay an extra 800 for my family to sit together. Took about an hour waiting on the tarmac. Then to top it off American Airlines broke my stroller and NO apology. Never again with a third party site or American Airlines"
Pros: "It was a great overall experience"
Cons: "Didn't have a meal but I still loved what they did serve"
Cons: "I waited over 45 minutes for luggage to even begin to unload. Absolutely ridiculous"
Pros: "It was not a full flight so I didn’t feel cramped and had space for my carry on in the overhead compartments instead of having to check it in due to lack of space like I had to do on all the other AA flights."
Cons: "We were given last minute notice our flight was going to be delayed and our gate changed 3 times. There was never a definite time frame for anything and very vague information was given. Our flight ended up being delayed almost 2 hours. It was my most frustrating experience with any airline. Definitely would not choose to fly with them again"
Cons: "Old overhead monitors for movies. Audio did not work at my seat."
Pros: "The staff was impressive with how friendly and welcoming they were! Everything went smoothly and I am a happy passenger!"
Cons: "I could tell you how I liked it if I wasn’t sleeping inthe Ronald Reagan National Airport."
Pros: "Great crew"
Cons: "WiFi not working"
Cons: "The plane was delayed while we were in our seats for almost 2 hours and weren't even offered water while we waited. There was no individual TV screens for an international flight, that's ridiculous. The seats were very uncomfortable."
Cons: "Our seats were overbooked , causing us to almost miss our international connection. The staff were somewhat rude, but did try to solicit volunteers to give up seats and eventually the 4 passengers in my party did fly. But it was a very stressful 1hour until the issue was settled!"
Cons: "Late departure. Sat on tarmac for 20 minutes"
Cons: "Too many delays as usual"
Pros: "Flight crew and cabin staff were good."
Cons: "The fact that I couldn't get 2 seats together until the final boarding is unsatisfactory."
Cons: "The set I paid for I didn't get that and service was not good at all"
Pros: "Loved the individual TV & ability to charge my cell phones"
Cons: "Very tight leg room, no food to purchase, no snacks."
Pros: "Not muchi"
Cons: "I ordered a gluten free dinner for my husband and even checked on I two days before and they didn’t have it. He basically had no dinner"
Pros: "Fast service, wonderful crew"
Cons: "Our seats couldn't recline. It was such a long flight and sleep was difficult in a sitting position."
Pros: "I really like having the ability to upgrade to a more roomy seat the most. I am 6 foot 1in and leg room is so very important to me when i fly, it the difference between a good experience and a great experience. For just a few more dollars i was able to enjoy a great flight."
Cons: "I don't like not having the movies to watch on the back of the seats, although i do understand the cost cutting reasons. It's not a problem, just saying."
Pros: "Flight arrived early"
Cons: "Flight attendants were short and condescending to multiple passengers and made everyone throw away bottled water and food given on the plane threatening that it would prompt search by the agriculture department during customs. Additionally, skipped rows for food service and trash pick up."
Pros: "The pilot was great about keeping us up to date on the possible route change and exactly how long we would be sitting on the runway, new arrival time, etc."
Cons: "We sat on the runway for 35 minutes with no offer of a beverage (though there was going to be beverage service). Then just before take off as the flight attendants were snacking in the back, we asked about a possible drink and they said the flight was going to be too turbulent to serve anything."
Pros: "Staff was fantastic. I was travelling with my 83 yr old mother and the counter staff couldn't have been more helpful. Very compassionate which was much appreciated. Really made a tough job much easier. I wish I had thought to get all their names. They made the trip...though others throughout the trip were just fantastic--including especially the wheelchair attendants."
Pros: "Baggage drop agent in Oakland excellent Great A319 w power outlets Thanks"
Cons: "No entertainment no preboard with kids :( late flight."
Pros: "Got me there eventually"
Cons: "One hour delay"
Pros: "The crew was super friendly and got lots to eat. Flight was pretty much on time."
Pros: "My trip was awesome and very easy."
Pros: "The crew were friendly. We arrived ahead of schedule."
Pros: "I slept through the flight"
Cons: "Checking in was ridiculous. Very unorganized the agents were rude I was over charged for my bags an to top it off the supervisor witnessed the whole debacle and asked what I would like her to do about it."
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Cons: "Do not bring blankets!! And the staff not nice"
Pros: "Seats reclined, beverage service."
Cons: "Wish movie would have been a better movie, not animated."
Cons: "Could not get voarding pass although an AA plane the ticket as tgey called it was co partner with LATAM, so American would not talk to me and LATAM could not help either. Eventhough I was talking directly in the LATAM lounge with a representative. Ridiculous could not obtain a seat assignment until I arrived in Bogota, there I found out that the flight was overbooked and ended up having the last of a center seat."