Daily cleaning, installation of cabin HEPA filters on flights from California to Morocco
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Scores according to KAYAK customer reviews
Cons: "More arm space and leg room for cabin"
Cons: "The check in process for Delta was a chaotic mess. There was no one to assist passengers, lines were crazy long. I overheard so many people complaining about missing flights and they could not get any help. I also think the amount Delta charges for luggage was insane."
Pros: "The entertainment"
Cons: "The boarding"
Pros: "The crew."
Cons: "Nothing was mediocre about the crew or delta. The other passengers around us made a 4 1/2 hour flight feel like 8 hours of hell."
Pros: "The crew did a good job in announcing the arrival of the flight and where we are at and how far we are flying overall did an excellent job"
Cons: "If they had orange juice lol"
Pros: "The crew was amazing"
Cons: "The plane change in LA was confusing & not very clear."
Pros: "Friendly crew"
Pros: "Friendly crew"
Pros: "Crew was great!"
Cons: "Airline was operated by Delta Air. COVID precautions with distancing on board were not followed. Flight was overcrowded- hardly any empty seats between passengers."
Pros: "Easy boarding and very nice crew"
Pros: "Social distancing, purell wipes were handed out, food and water handed out in a baggy."
Cons: "everything was great. I love delta."
Pros: "Loved it all. Thanks for helping me get home to Australia when other airlines couldn't."
Pros: "Middle seat was empty"
Pros: "crew was exceptionally kind and helpful. I felt they really cleaned up, sanitized, even participated sanitary clothes and hand sanitizer to everyone."
Cons: "Nothing, perfect. better than expected."
Pros: "They left the bags at LAX. We we’re driving to Sun Valley and don’t have our ski clothes and equipment"
Cons: "Get our bags to us in the morning"
Cons: "Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space"
Cons: "No hubo comida suficiente"
Cons: "Bathroom floors could be better."
Cons: "You shouldn't schedule a flight for a plane that is due to have scheduled maintenance. It's not like this should come as a surprise to you. Also, there was at least one over-served passenger on board who became loud and obnoxious, shouting obscenities."
Pros: "crew found me an outlet for laptop"
Pros: "I have flown with Delta for a number of trips now. I seem to receive middle seat allocations even with the freqent flyers partnership with Virgin Velosity program shared."
Cons: "My seat allocation."
Pros: "The TV"
Pros: "best meal ive had in so long service was great the captain anniuncements were clear and detailed"
Cons: "The three hour delay, the not having a pilot which delayed us even more, and then reduced service during the flight because they rushed us."
Pros: "Comfy seats, quick service."
Cons: "If you are in Zone 3 or 4 you pretty much have to check in your bag back there is no more room. Which I don’t understand and is highly incovienent."
Pros: "Free Tillamook snacks that were filling, upgraded snacks"
Cons: "Most of the crew. They were literally no smiles except one nice lady. Just blank stares and quick handing off, not expecting a smile, but most of the crew was cold for idk what reason (except one nice lady)"
Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Pros: "Everything clicked from the start"
Cons: "This flight always arrived 25-30 minutes early...why cant delta post the correct arrival times?? My first class priority boxes did not come off first but near last and wet!? Bad handling but at least within the 20 minutes!"
Cons: "It was a late flight and didn't see the flight crew much at all"
Pros: "The flight was nearly full, but I lucked out. One person in my row did not show up, so myself and the other lady in my row had the benefit of having an open seat in between us. The crew was cheerful and accommodating. They did the normal beverage service, but also brought complimentary water and coffee 3x during the rest of the flight. This was greatly appreciated, especially after 5 days of drinking and partying. My buddies and I spent two and a half days in Las Vegas for a bachelor party followed by two days in the LA area for a wedding (yes we did it Hangover style) :) Thank you Delta!"
Cons: "My only complaint was that the flight was delayed out of LAX by about 30 minutes due to the flight in-bound being delayed. However, the captain made up most of this time in the air so it ended up being a non-issue."
Pros: "I've been beaten down to expect a bus ride on flights. However, Delta surprised me. The crew members we're kind, and did the best they could to keep us comfortable."
Pros: "There was a medical emergency and the crew responded quickly and asked for onboard medical personnels. Wi-Fi was fast."
Cons: "Lack of snacks."
Pros: "I liked the fact that were were able to watch movies complementary, staff was very kind and looked good and for the most part the air craft was spacious than United Airlines"
Cons: "I disliked the fact that their weren’t any charging station, I wasn’t able to to charge my telephone device previously but I thought I would be okay sonce air crafts that I have boarded have out lets to charge devices, was an inconviencesince I wasn’t anle to contact family. Also there was complementary movies to watch but there werent any head phones that were given, united aire lines provided us with head phones for entertainment."
Pros: "Once inside the plane every thing was excellent. Very confortable. Great costumer service."
Cons: "They changed the gate it was unclear and hard to find someone to tell us where to go. Once we found someone the lady yelling at everyone where to go was very rude and rushed. Once we found the second gate the crew at the desk was very nice and helpful."
Pros: "The attendant was most helpful. Because the flight was not full, she allowed us to sit in the exit row, window and aisle, with no one between. I'm a tall person, so the extra leg room was deeply appreciated. I give her and the airline high marks."
Pros: "The snacks were decent on the flight. Everything else was a disappointment."
Cons: "Unexpected delay for take off after being told the flight was going to be on time. They couldn’t give us a reason or an eta on take off while waiting at the gate which affected my ride situation once I landed in Seattle."
Cons: "it stink inside the plane, the seats in front of us were dirty and smelled bad!"
Pros: "Outlets to charge your phone and watch movies."
Cons: "It wasnt specified which terminal to go to Aeromexico or delta. Going both ways. I had to pay a 40 dollar taxi to get me to the correct terminal .5 a mile away. And leaving in the early morning it was too dark and they convinced us it was unsafe and a 35 min walk. It’s def would be that long of a walk in Mexico since we had no idea where we were going."
Pros: "The flight was on time."
Cons: "This was an almost 6 hour long flight, LAX to OGG. The aircraft was older and for a 6 hour flight, they really should use a bigger and newer aircraft. The entertainment systems on the back of the seat worked sporadically and the PA system was too loud and every time the PA system was used while we had our headsets on, it was excruciating We had no warning in order to remove our headsets before it blasted into our ears. We were amazed that after paying a considerable sum for our tickets and being in the air for 6 hours, there was limited meal service and we were required to purchase a sandwich in order to eat. I fly Delta frequently and this was by far the worse flight I can remember."
Pros: "Fast and comfortable"
Cons: "No tv but understanding"
Pros: "Requested a special meal over the phone when I checked in i.e. 24 hours before talk off, customer support confirmed my request but the crew told me that they had not received anything as such....crew didn't even bothered to offer any alternative. I was fine, didn't have any reservations but my wife and kid went starving all the way remember it was a 15 hour flight"
Pros: "The flight was quick and quiet with a kind crew and captain that had a great smile."
Cons: "I didn't like the food."
Pros: "The seats were comfortable. Loved that we all had our own TV's with free movies available. And loved that we were all served free food."
Cons: "No complaints."
Pros: "For the first time in a ling time I felt if I dropped something I didn't have to kiss it goodbye. My knees and back didn't hurt by the end of the fight. I know longer felt like a sardines in a tin."
Pros: "Seating was nice...comfortable. Lighting was good, captain wasn't too chatty :)"
Cons: "This flight attendant was just terrible. Wish I could remember her name for this review... She had about half of the First Class cabin offended as soon as meals started getting served - I didn't see ANYONE around me that got what they asked for, and then when people stated the issue, she didn't respond very well. I tried to take things in stride (first world problems?) but it is a bummer to pay extra for the first class treatment and then to not have that great experience, especially on back to back 5ish hour flights."
Pros: "Sitting in the exit row (52H) gave me lots of space and the temperature was great."
Cons: "My original flt KE018 on 03Apr17 was a different story; had adequate space, but the temperature was warm making it uncomfortable to sleep during the 13 hour flight. Unfortunately, the A-380 does not have manual overhead air vents."
Pros: "Very good."
Cons: "Snack food not health.Cold and I lost my glasses in the boarding lounge and found the lost and found difficult to fill in as I didn't know area code. It took me a while to get I have not had a reply"
"I missed the flight!!!! , they left me !"
Pros: "The crew was awsome"
Cons: "The food"
Pros: "The aircraft (operating the route due to the COVID-19 shortage in traffic between the two cities) was extremely nice and quite/comfortable. The service was better than expected, as I didn't expect food to be served on dishes like it was during the pandemic. But it was amazing!"
Cons: "The crew didn't have their masks on sometimes when coming back into the cabin as they simply forgot (the new norm is hard to get used to) so maybe the airline can stress the mandatory use of face masks at ALL times. Furthermore, for my comfort of the flight (with COVID) the FA's should use gloves"
Pros: "The Food and Service was good."
Cons: "All good!"
Pros: "I was not allowed to board the flight."
Cons: "Consistency of communication online and at the airline counter about who is able to fly right now."
Cons: "There was a dilay"
Pros: "There was nothing really special or to write home about--flight got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped.."
Cons: "Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats."
Cons: "I was charged $60.00 for luggage"
Pros: "Crew was really wonderful"
Cons: "Seats were not comfortable and the food was terrible"
Cons: "Instead of saying what could have been better, I want to praise the excellent wheel chair service at Munich airport. She went above and beyond, helped us find an alternatively connection after we missed ours and while reassuring us about the solutions. She was First Class service. Thank you."
Pros: "Not much compare to other airlines"
Pros: "The crew was kind and attentive. The food and complementary drinks were satisfactory. There were many movie and television options."
Cons: "The lady next to me got into an argument and no one intervened to defuse it. Not sure what protocol is there. The seats reclined too far into my personal space making me feel uncomfortable."
Cons: "Los Angeles to Frankfurt on an A380 was great. Flight to Tel Aviv was good. But trying to navigate around Frankfurt was very difficult."
Cons: "Female flight attendant was rude and unprofessional."
Pros: "Crew, connections with other flights, entertainment"
Cons: "Lufthansa has always had great food quality but with this flight it was dissapointig."
Cons: "Ac leaking water on my head. The seat not working properly, I had push it upright with my own hands to get it to be upright."
Pros: "Great movie choices . Flight on time, comfortable. No turbulence, smooth."
Cons: "I did not like the food … I’m allergic to dairy so I can’t have cheese or cream in pasta or milk in polenta with beef stew. So there wasn’t anything for me to eat. Plus the crew should tell you what kind of pasta you’re getting! I got the pasta but I didn’t know it was filled with cheese and cream but by the time they came back to me I told them that I can’t have this they didn’t have anymore left of anything so I didn’t have anything to eat. And the breakfast the next day was awful. And by the way I saw that the crew had a really good meal. I should be able to pick up meal ahead of time… When you’re booking. It was a long day with no hot meal."
Pros: "The crew onboard the flight was very friendly and accommodating! They did their best with what they had. I also like that there were diabetic and vegetarian meals offered, although the diabetic meals should ideally focus on lower carbohydrate totals. Fruits and breads can pack just as much sugar as sweets."
Cons: "Starting with the boarding area at LAX, there was some really high pitched siren that kept going off over and over which no one seemed to care to investigate or do anything about. It was very irritating, and seemed to put lots of passengers in a bad mood before the plane even started boarding. Then when they announced boarding was beginning, everyone got up and created massed around creating four chaotic lines. It was a mess. We left 45 min late, which caused us to run to make our connecting flight because the person at the gate never told us it was also going to be leaving late. The plane itself was extremely uncomfortable as well. I'm 5'8" tall and that's mostly torso. I fit easily in the back seat of my buddy's mini Cooper, and I could barely fit in the space without my legs hitting the seat in front of me. That was before the guy in front of me put his seat back and made it so I could barely reach under my seat. Then there was the control panel for my personal video monitor. The panel was located on the armrest in just the right spot where Everytime I put my hand down I accidentally pressed a button to call the flight attendant, or turn the video screen on off, which was really obnoxious when I was trying to sleep and kept accidentally turning on the bright screen which woke me up. The video monitors we're also touch compatible, but the screen was horrible about registering finger presses which led to the lady in the seat behind me smashing the screen as hard as she could repeatedly with her finger, which vibrated all the was through my headrest so I could feel it as if she were trying to get my attention. There was also no air flow above the seats... You simply had to rely on the flight attendant to set a temperature that the whole cabin enjoyed, or you had to suffer silently. Finally, the reading lights on the plane we're so high up that turning one on lit up all the seats around you as well, which meant you had to choose to either sit in the dark and not read, or turn on your light and read quietly while the people around you cursed your name while attempting to get some rest."
Pros: "This 10+ hour plane ride was one of the longest and one of the best flying experiences we have had. The flight was smooth and comfortable. The flight attendants were very nice and their hospitality were second to none. We will definitely fly with Lufthansa again!"
Cons: "A little more cushion on the seats please!"
Pros: "I liked the interior of the cabin and the crew was professional. Crew on this flight was Ok."
Cons: "Food was not good, but I really do not care too much about that... If you judge an airline based on the then fly someone else..."
Pros: "everything about this airline always amazing. Great service well thought out, friendly staff, everything happened as it was supposed to and I felt very cared for."
Cons: "it was all great and professional."
Pros: "Service on board was good."
Cons: "The walk to the connecting flight was too long and took a lot of time."
Pros: "Service was efficient and non invasive."
Cons: "We had to land in Bari, due to weather, and the airline initially wanted to take us back to Munich for the night and return to Naples in the morning. They ultimately opted to drive us down to Naples but didn’t arrive at that decision until we’d been on the ground for quite a while."
Pros: "I very much enjoyed my flight from LA to Munich. The flight crew were awesome and the airplane was impeccably clean and quiet. The flight was so nice I consider it as part of the vacation! I highly recommend flying Luftansa :-)"
Pros: "Great Seats / Bedding Excellent Drinks Excellent Service Delicious Food."
Cons: "Boarding was a Zoo. No real First Class announcement; confusion of which line was Business, First, or Economy, no clear announcements. This is the 2nd time this is happened in a row. Not sure why. Movie Choices were pretty poor, but TV series made up for it."
Pros: "Not a thing"
Cons: "Bad seats in premium economy. Rude staff."
Pros: "Boarding procedure: well organized Crew: very polite and supportive Seat comfort: good Extra bottles of water very good idea Selection of magazines: good"
Cons: "Blankets too small, material only mediocre Food: rather mediocre (not very tasty); limited choices; poor quality Entertainment: audio and video selection needs to be improved; not was I was looking for; movies too old"
Pros: "The food and service"
Cons: "I don't have my luggage yet!"
Pros: "Friendly flight crew, clean and nice airplane"
Cons: "Can't think of anything. Keep up the good work"
Pros: "We landed safely and weren't too delayed."
Cons: "Food has not been good."
Pros: "Flight crew was friendly."
Cons: "There was at least 4 hours' delay in getting to St. Petersburg, due to the storm, and there was hardly any food or water served while waiting."
Pros: "I like the flight from LAX to Frankfurt. Everything was comfortable and great service"
Cons: "The flight from Frankfurt to TLV was a joke. I paid a big a business class ticket. The business class was the same seats as coach the only thing is they have nobody sit next to you on a middle seat . That was not a comfortable seat. That was not a business size seat .very uncomfortable . No entertainment I will never fly with Lufthansa to Israel again I'm top of everything One of my surfboards got damaged badly and I have to file a claim in the airport. Very disappointed"
Pros: "The flight left late and arrived late. I had ordered a wheelchair, for me. At the gate there were two of them for about 20 people. The people (personell) Spoke amost no English and only poor German. I was told to WALK, because no chair was avaailable or would arrive in due time. ABSOLUTE CHAOS: The 45 minutes delay at landing did not enhance things -- missed my connecting train. Dr, W. Hartwig"
Cons: "Food was served burning hot, and nobody came over to collect the trays in for minutes"
Pros: "This was one of the most aggravating flights. I had a connection. Both flights were delayed and i had to run through the enormous frankfurt with my carry on cat. When i got to the next flight it was delayed 30mins and there were little updates. When i arrived in oslo i was late and so missed my connecting train. I had to wait 6 hours in the station for the next train. An exhausting and frustrating experience. There was one helpful steward on the lax frankfurt flight but the rest of the staff was not helpful."
Pros: "Selection of movies in the entertainment section. Food"
Pros: "Online check in is efficient, staff both at the airport and on board are friendly and helpful. Seats (economy) are OK. Onboard entertainment is good (good choice of films, TV shows and games)"
Cons: "Food - as usual airline food is mostly inedible and unappealing. I usually eat at the airport before the flight and skip the meal onboard."
Pros: "The purser was very nice and professional, especially when some other crew members sometimes were not. Food was good and the seats were a bit less tight and narrow than in some other airlines."
Cons: "Our toddler kept pushing the call button, which was very hard to prevent. A first crew member told us to stop it without telling us how - which is quite difficult. Only the purser later helped us to find a solution by gluing something over it."
Pros: "Aircraft, crew, drinks"
Cons: "food, unfortunately:( I usually don't complain about food. This time around though, the chicken was not good, and the breakfast was also just okay. For long haul flights, I wish they started installing seats that reclined back more. It's impossible to rest in the currently standard economy seats. I'm ready for new inventions in this area."
Pros: "Comfortable seats 2-4-2 seat formation means less stress if you have a window seat Good food Good storage options"
Cons: "Crew seemed curt and unfriendly Very small pocket on the back of the seat in front of you Decent movie selection but could have been better"
Cons: "If You want to change anything about Your ticket, You need to call call centar which You can't get a hold at least for 20 minutes, personel at the booking department is extremely unfriedly (that was a shock because this is a business of service), my suitcase was broken"
Cons: "Very annoying person next to me. I know that wasn't team's fault but she made my flight terrible."
Pros: "Despite the tight connection we made the flight to barcelona, a special work around bus was used - very effective."
Cons: "Flight was delayed in take off due to weather and arrived late making connection to barcelona tight. Audio visual system on flight was poorly responsive"
Cons: "We booked our group of four with Lufthansa, paying $300 more than equivalent flights on competing airlines, specifically because our 20 month old daughter fits within Lufthansa's age, height, and weight limits for using the bassinet. We have reserved our tickets and the bassinet over two months in advance, paying $35 extra per seat for these reservations, and even got an email that specifically stated "bassinet confirmed". On the flight, when it came time to install the bassinets, the flight attendant came to us, took a look at our daughter, and said that she will not fit in the bassinet, that she is too tall, and too heavy, and suggested that we should have checked the limits for the bassinet before coming on the flight. When we inquired as to the actual limits, she could not provide any numbers, only said that she could see that our daughter is too big for it. When the family next to us got their bassinet, it became very obvious that our daughter would fit in the bassinet, and we pointed out that she was well below the height and weight limits published on the Lufthansa website. Only then did the flight attendant admit that there were other babies on the flight, and they only had four bassinets on the plane, despite having 11 slots where bassinets could be installed. Our reservation months in advance did not matter - we did not get the bassinet. As compensation, we were offered some Lufthansa miles, or 50 euros for in-flight duty free shopping. However, we lost close to 1000 dollars as a group when we chose to fly Lufthansa rather than a less expensive airline. We were very uncomfortable throughout the flight, having to hold my daughter in my arms for over five hours. We are are still very upset that the crew blatantly lied to us."
Pros: "Efficiency of the crew and steward staff"
Cons: "Food Entertainment - definition of the little screen is very poor, you should focus more on providing free programming to passengers Ipads and Notebooks"
Pros: "Entertainment center was nice ."
Cons: "Didn't get the seat I booked / didn't get the food I ordered 2 weeks in advance ."
Pros: "Plane was modern, entertainment was great. Food looked delicious, albeit not eatable comfortable seats"
Cons: "Some passenger kept FARTING the ENTIRE flight. I wasn't able to sleep, I wasn't able to eat, NOTHING. The flight was full so we were not able to switch seats. It was horrid. Also, airplane lacked air vents to blow air around. We were stuck. The person just kept unloading the most poisonous cloud every 15 minutes or so. When I say it was BAD, I really mean it."
Pros: "Overall okay. Glad to have made it on time."
Cons: "I was standing at the gate to enter the security check in forever."
Pros: "The plane condition."
Cons: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "Just as I expected. And I made my last connection easily."
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Cons: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Pros: "Seating is tight. The crew was great !"
Cons: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Pros: "Quick flight"
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Cons: "I would have to dream something up."
Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"
Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."
Pros: "The boarding was easy and you didn't have to wait inline for that long"
Cons: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Pros: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Cons: "The movie selection did not seem extremely varied."
Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Pros: "Good Experience"
Cons: "Nothing much"
Pros: "Friendly staff, good service and on time departure/arrival."
Pros: "Pleasant flight"
Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Cons: "Bag was lost"
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Pros: "The flight was great."
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pros: "Crew was very helpful.food"
Cons: "Food was not upto the mark."
Pros: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Cons: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Cons: "OLD OLD plane with hard seats and tiny screens"
Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Pros: "Great crew service. Among the best ever."
Pros: "They were awesome."
Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Pros: "Excellent service"
Cons: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Cons: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Pros: "The crew was perfect"
Cons: "No wi fi on the plane."
Pros: "The crew and the food were great!"
Cons: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Cons: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
Cons: "Staff Curtsy and overall gestures!!"
Pros: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."
Pros: "Good selection of movies."
Cons: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Cons: "Flight was delayed"
Pros: "Crew was very friendly and seat in KQ is super comfortable in Business."
Pros: "Not being charged for my first bag of luggage"
Pros: "Air. France usual"
Cons: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Pros: "On time, no hassle."
Pros: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Cons: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Cons: "Everything very good"
Pros: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Pros: "Amazing crews!"
Pros: "Friendly attendants, entertainment variety"
Cons: "Comfort, food could have been better."
Pros: "The crew was pleasant and boarding efficient I lucked out with first class"
Pros: "Crew was awesome!!"
Cons: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Pros: "Very little"
Cons: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Pros: "Crew was very nice. Food was good and tasty."
Cons: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Pros: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
Pros: "Didn’t like the sandwich offered"
Cons: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Pros: "Cheap ticket"
Cons: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
Pros: "It was a nice plane and boarding was well organized."
Cons: "I was assigned a middle seat, if not for that I would have given a higher rating."
Cons: "My luggage was lost in Paris. Now I need to wait still."
Pros: "Great service, decent food"
Cons: "There was no WiFi on the plane"
Pros: "On time."
Cons: "Did not seat together passengers, although booked and checked in at the same time."
Pros: "Great food (Economy class). Good Service"
Cons: "Not enough bathrooms on Economy class area due to aircraft design."
Pros: "Enjoyed my food, especially tasty for airplan fare!"
Cons: "Not enough leg room"
Pros: "Comfortable, hospitality and wonderful service"
Pros: "I like traveling with AirFrance in general."
Cons: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"
Pros: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Cons: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Pros: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
Pros: "Easy, fast, comfortable, no hassles"
Pros: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Cons: "See above and the food was disgusting"
Pros: "Nothing special"
Cons: "They start serving late the apperitif before taking off and take it back right after."
Pros: "The crew, the service, the food and beverages"
Cons: "The 3 hours delay"
Pros: "On time after latish start"
Cons: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"
Cons: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"
Pros: "Crew very professional and nice food Boarding process well organized"
Cons: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Pros: "Flight was only 50% full. Room to spread out."
Cons: "Leg room cramp. Flight arrived late as a result missed connection home."
Pros: "It was on time"
Cons: "Food was AWFUL! Better to serve nothing"
Pros: "Crew was great."
Cons: "Food could be a bit better. White bread is unhealthy."
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Pros: "The food was good."
Cons: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
Pros: "tool me safe from one airport to another"
Cons: "wait time, food"
"We got hit with surprise baggage fees because the baggage structure was entirely unclear -- we even looked for how to book bags with Iberia ahead of time. Also, we didn't know that the first flight would be entirely operated by Level. Two flights and neither operated by Iberia. That's fine, but it would have been helpful to know ahead of time."
"Ordered gnocchi- received rigatoni for 15 euros. They don’t serve alcohol on flight"
Cons: "We had to check our bags because the plane was too full, this was inconvenient and it made the plane arrive a little late"
Cons: "El trato de la tripulacion, la renovacion de los aviones"
Cons: "Flight arrived late, didn’t land at the specified time. Loss the connection."
Cons: "Boarding was terrible, like they never done that before. They do not offer even just a glass of water- nothing."
Cons: "Better seats, better food"
Cons: "Seats don’t recline at all and wasn’t even offered water on a close to 3 hour flight. Bare bones service to be sure."
Pros: "Not much to like."
Cons: "The crew at the gate needs a serious lesson on customer service. They are the rudest people ever and can’t speak an ounce of English. They give a bad impression towards Spain in general and the courtesy provided within. There was no entertainment onboard and no food/drink served."
Cons: "to be able to be on that flight, A delay from Malaga threw everything off."
Pros: "What I liked was smooth flight. And the fleece blanket."
Cons: "Crew was not even visible in all that time. No water offered, no concern for passenger comfort. Food was skimpy and packaged, no clues what we were eating. Seats were tiniest and least comfortable ever! Difficult to get up from and get out from window seat."
Pros: "The crew was really lovely. They handled a socially challenged passenger with a lot more patience than she probably deserved."
Cons: "I know it's probably not legal to throw passengers out of a moving plane, but I think the flight would have been a lot better without that disruptive lady making multiple scenes. I don't understand how people who behave that way are capable of travel in the first place"
Pros: "It was IBERIA Flight:"
Cons: "It was IBERIA Flight:"
Pros: "On time and pleasant service ."
Cons: "The problem was outbound from Porto to Rome. Iberia lost 2 out of 3 bags and one took 24 hours to reach our Rome hotel and one took 48 hours to reach our Rome hotel."
Cons: "The right was late in bi ti directions.long limes to check in."
Pros: "Very good food and beverage. Good entertaiment, but been long trips there should be a little bit more selections of movies and series."
Cons: "For long flights, on bussiness and first should be more chance to have open fresh beverage (Non Alcoholic) and options of snacks."
Pros: "Nothing -- though seat was okay. No leg room, but it reclined a little, and had those foldable headrests."
Cons: "The boarding was supposed to be by zone, but was just a mad rush. They served no food, not even for money. There was an onscreen ordering option, but for the entire flight it said "this service is temporarily closed". They didn't have a beverage cart. Not even water or coffee. I couldn't even get a cup of water to swallow some ibuprofen and an allergy pill (somebody brought a companion cat, I suspect, quite near to me). No food or water on an international flight across the Atlantic??? You've got to be kidding me -- that's gotta be close to illegal, not providing any means of hydration. But it's certainly cheap, mean, and unacceptable. Pathetic, too."
Pros: "It was my first flight with Iberia - I was very pleased with the entire experience."
Pros: "On time"
Cons: "The small space between seats"
Cons: "Tiny food. Late one hour."
Pros: "The entertainment was good and the crew was great."
Cons: "I had ordered a gluten free meal but in the chaos of my seat moving multiple times, it got lost in the shuffle so I wasn't able to eat much of the food that was served. I have long legs and the seat provided almost no where for them to go. I was very uncomfortable by the end of the flight."
Pros: "Short flight and on time"
Pros: "The plane from Nashville was over an hour late so the flight was changed from Nashville-Philadelphia-London-Rome"
Pros: "The crew is excellent"
Cons: "My luggage didn’t make it to Madrid"
Pros: "Great array of entertainment. The food was tasteful."
Cons: "No clear direction when attempting to board. Several passengers were unaware of what to do. Couldn't find the reclining button."
Pros: "Aircraft is comfortable (A340-600)"
Cons: "One of the flight attendants was rude."
Pros: "I liked the service and, the in flight entertainment system. It was good food."
Cons: "There was very little legroom in economy class. I was thinking for an overseas flight the would be more than 31 inches pitch of legroom, Mabye the can work on that on such a big plane."
Cons: "Very hard to get any information about connective flights. I had 1 hour between the flights and I asked the assistant at the passport control to help me to get through, she said that everyone needs to stay in the same line. I pushed myself through, which I never do, and run all the way to the gate, and hardly made my flight. It is very hard to get any information because most employees don't speak English. I will never fly with Iberia again. I would rather pay more and fly with another company. I was very upset about my flying experience."
Pros: "it got me to Madrid!"
Cons: "no legroom. the flight crew didn't look happy....they don't smile??"
Cons: "The line at the checking counter in Rome was moving very slowly. The person at the counter was a nice person, though. I think they need more people there."
Pros: "Crew entertainment food."
Cons: "2 hours late. Missed connection in Madrid. Waiting 4 hours for next flight."
Pros: "On the plane, the trip was fine. The trans-atlantic section of the flight was surprisingly spacious."
Cons: "The connection was too short in Madrid, so I missed my flight to Berlin and was stuck in the airport for 11 hours. No airport lounge. Kind of a drag after a 9 hour flight. Also they said that my luggage would already be in Berlin but it was not and now I am still trying to find it. Yikes!"
Pros: "The flying crew was OK."
Cons: "The company is not good on following schedules, jeopardizing people's duties and responsibilities. Definitely not recommending this company to anyone!"
Pros: "No vegetarian option available"
Pros: "Everything was fine but the tight seat 12D from Madrid to T Avivsee"
Cons: "See above"
Pros: "They really know how to treat passengers. We enjoyed flight and the food was great. I haven't eaten so much on a flight in he last 14 years"
Cons: "The bus to the plane stayed fully packed at the terminal for several minutes. I heard several people start complaining about their heat. The crew at the terminal were brusque. Other than that, the flight was fine. I wasn't offered any food or drink, but once we were flying, there were no additional delays."
Pros: "The entertainment was good when it was working"
Cons: "Service was horrible. Announcements were not being made adding to confusion in the cabin"
Pros: "Check in and flight were excellent. Didn't use food service."
Pros: "new plane"
Pros: "I like the food and the fact that you provide us with a pillow and blanket"
Cons: "Everyone who was traveling with someone was separated and the Customes right before the bus were extremely rude."
Pros: "Not once have I had a positive experience on American Airlines. I actually booked this ticket 4 times before finally receiving a fully confirmed itinerary. Only to get on the plane in SLC and sit on the tarmac for 90 minutes causing me to miss my connecting flight. The replacement flights I again missed because American couldn't find anyone to give the travel voucher to an airport an hour away for the replacement flight they booked. I've never seen a more consistently incompetent company."
Cons: "On top of all of this, my bag is lost. I'm at my destination and have been for two days and American airlines all can't get me my luggage so I can start my vacation. This is the biggest joke of a company and I'm disgusted with their lack of accountability, responsibility for the problems they've caused and the insensitivity they've shown for their screw up."
Pros: "The flight was nice, take off and landing went very smoothly, small turbulences on the way but nothing serious. Flight was on time as a result."
Cons: "Seats are not comfortable specially during almost 12 hour flight. Though I picked my seat when getting my boarding pass, they changed it in the end."
Pros: "Good service"
Pros: "on time, nothing stands out"
Cons: "couldn`t choose my seat"
Pros: "Crew were great. On time. Smooth"
Cons: "Check in gave my wife 2 seats on Madrid to Dusseldorf flight plus 1 for myself. On connecting flight from Dusseldorf to San Francisco she only gave a boarding pass to my wife so we had to scramble when we got to Dusseldorf to have AirBerlin resolve the issue."
Pros: "Everything was delightful, definitely my best ever flight!"
Pros: "My husband has trouble on planes due to his health. This flight was the most comfortable we have been on. My husband slept on the plane for the first time. We travel to Europe once a year and will be looking for this flight. Thank you!"
Cons: "The food could be better"
Pros: "They had a lot of movies and games on board. Meals and drinks were free along with blankets and pillows."
Cons: "The man at the front desk failed to scan my bag when I checked it in. My bag is now lost and I have not been contacted yet."
Airlines flying from California to Morocco have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Morocco
Masks required on board, masks provided on flights from California to Morocco
Social distancing seating
Middle seats unavailable to book on flights from California to Morocco
Testing for antibodies, testing for symptoms for flights from California to Morocco
Waiving of change fees. Search flexible flights from California to Morocco