Loved the customer service. Thank you Delta!!!
Maybe because I finally got to New York many delays on the flight. Very disappointed that a survey wasn’t sent out on my my trip out to Milwaukee on August 5-6 debacle. Which flight stranded on tarmac 4 hours then couldn’t get a straight answer to book a flight to Milwaukee. Spent 4-5 hours trying to get flight to Milwaukee no sleep then to finally get a flight with only 2 hours of sleep . No answers why prey flight was canceled and no help at JFK GETTING LUGGAGE & REBOOKING FLIGHT. . This was just the tip of the fiasco!!!!!
Flight attendants were outstanding! I was traveling with my 9 months old alone and I can’t express how kind and helpful they were.
Loved it! Thank you Delta for your service!
Roomy leg room. Comfortable seat. Excellent crews. Food ok.
Deberian organizar el embarque y desembarco por filas
Everything went smoothly and all staff did a fantastic job taking care of passengers and their carry-ons that didn't have enough overhead compartment space to put into, but did well taking care of everything.
Pros: "Friendly cabin staff and one of the most enjoyable addresses by a captain I've ever heard (and seen - he was out in the first class area when he welcomed us)."
Cons: "Nothing given it was a 6 am flight"
Pros: "Crew is always friendly"
Cons: "Aircraft broke, had to route me to an additional three stops just to get me home and through the night. Also, still unsure of where my checked baggage is."
Pros: "we could not get a seat until we arrived at the airport."
Pros: "Crew attentive and helpful"
Pros: "Crew very nice."
Cons: "Better food"
Pros: "I arrived safely at my destination."
Cons: "I ordered two seats to accommodate my rate. I was moved after I checked in to another seat without notice. It was embarrassing to move after I was seated early and arrive at a set that I didn't fit in."
Pros: "On time departure. Amazing entertainment selection. Awesome flight attendants. We had a very pleasant and easy experience. Love Delta!"
Pros: "The crew was so lovely and accommodating, flight was smooth, and I was impressed with the meal service. I travel a lot and this was one of my best experiences. I will definitely favor Delta in the future."
Cons: "Everything was excellent."
Pros: "That I arrived safe."
Cons: "My seat didnt recline my back was in a lot of pain so was my neck. After getting to L.A at 9:52 a.m didn’t get out of the plane till 11:05 then the baggage claim was noted on carousel 2 when in fact it was carousel 3 when I asked a worker she said “I dont know ma’am” waved me off and kept walking. Terrible."
Cons: "Food was just a snack"
Cons: "Toilets space are below standards"
Pros: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
Pros: "Waited for me"
Cons: "Damaged my suitcase upon arrival"
Pros: "They waited for me as I was late"
Cons: "My suitcase was damage"
Pros: "The crew are very friendly, positive and have good sense of humor."
Cons: "The flight got delayed badly"
Pros: "I liked the check-in kiosk, but only because I had no bags to check. I liked being able to choose my own seat. I liked that the flight was uneventful. I liked the staff at all stages, they were friendly and helpful."
Cons: "They made me shove my purse into my knapsack to fit within their two bag policy. That's a first for me. My Delta flight did not do that."
Pros: "Sky Lounge at SFO and onboard entertainment"
Pros: "Customer service was great"
Cons: "They change schedule day before we flight, the change schedule 2 time while were flighting"
Pros: "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
Pros: "Above feedback is for the MSP to GEG flight"
Pros: "Same as above"
Cons: "Same as above"
Pros: "The crew was good and attentive"
Cons: "The management was horrible, if you already knew the pilot was working extensive hours you could have had another pilot on standby just in case... I'm sure it would have been a lot cheaper and less of an inconvenient for everyone on the flight..."
Pros: "The crew was very accommodating and helpful and the new entertainment systems with the free movies are awesome. Because of the heat in the cabin we received additional beverage service and follow up waters"
Cons: "The air above my seat wasn't working for the duration of the flight and there were problems with the air throughout the cabin so it was uncomfortably warm for the whole flight."
Cons: "Very dated plane. First class seat was worn, crooked, and uncomfortable. No entertainment offered. Almonds or biscuit cookies were the only food options."
Pros: "The flight left on time and landed earlier than anticipated"
Cons: "The seats were narrow and very upright"
Pros: "First class crew was great! Smooth ride, arrived early"
Cons: "Lunch option on LAX-AUS wasn't that good (chicken salad or meatballs), also was pretty sparse on the meal itself compared to other airlines"
Cons: "Flight attendant kept giving nasty looks to a little girl that has to keep going to the bathroom. She also served drinks and crossed over my face each time without even saying "Excuse me." She kept bumping me with the drink buggy and didn't say a word."
Pros: "Flight was very comfortable and had a lot of space to move around"
Cons: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Pros: "30 min. early!"
Cons: "Only pretzels"
Pros: "GRU to ATL to LEX - all was fine. The plane from GRU to ATL was one of the nicer jets I have ridden in. The ratings above reflect my overall trip of going to Sao Paulo and returning to Lexington, even though the first part had to be re-booked on United."
Cons: "LEX to ATL to GRU did NOT happen because the LEX flights were delayed to the point of missing the ATL connection. While Delta re-booked me on United, my flight arrived 3 hours later than scheduled (so transportation plans had to change), my bag did not successfully move from the Delta flight to the United flight (and was thus delayed in getting to GRU) AND once the bag was received, 4 shirts had been stolen. While a delay/theft claim has been filed with United, this could all have been avoided if the Delta flights had been on time."
Pros: "The customer service was great, the crew was great, the flight was great, everything was outstanding"
Cons: "There was no wifi"
Pros: "Nice chairs with built in pillows. J"
Pros: "Gate agent arranged flight via Salt Lake City and also gave me $15 lunch coupon for my troubles. She was awesome!"
Cons: "Dealing with West Jet to refund a mistake on the ticket purchase."
Pros: "First class stewardess was excellent."
Pros: "Ability to change planes with a 30 minute layover."
Cons: "Shitty entertainment system. Have seen so much better."
they canceled the flight at the last minute. Need my money back!
As with most airlines. You get less for more money.
Worst airline I had 3 connections and I have to pay for carry on in each one 79.00 I prefer Delta you pay a higher price but you don't get surprises and they are more comfortable, they offer snacks and entertainment don't choose Frontier!!
I got charged twice for my luggage and was told no refund
Late into Vegas due to weather. Not your fault. Gate not ready, your fault?
Pros: "No frills but clean and on time"
Cons: "You get what you paid for. Compared to higher-priced carriers I got good value for my money"
Pros: "Nice passengers"
Cons: "Take off time. Was 2 hours late"
Pros: "Everything wsa fine except no wifi"
Cons: "get wifi. It's 2019, ffs"
Pros: "On time- organized boarding Friendly staff"
Pros: "Early again Arriving smooth Flight"
Pros: "It was clean, and the crew did great!"
Cons: "Way off schedule, way to tight of space, no way to sleep being such a late flight! As far as a beverage, they were out of everything!! Nice air line for quick trips,but to fly for 4 hrs at night from leaving at 12;00am, just impossible to sleep or really relax."
Pros: "boarding/unboarding is painless and enjoyable and attendants are respectfull"
Cons: "snacks and cokes are charged"
Pros: "The landing was good. The flight attendants were nice."
Cons: "The pilot made 3 elderly people wait outside in the cold for 20 minutes so he could make a point to the grounds crew, because the plane shifted. The elderly people were in wheelchairs and we're loaded last on the plane. The flight was overbooked, and it looked like they wanted one of the elderly people to stay back and take another flight. The flight was 40 minutes late because of the pilots ego it seemed. I understand protocol, but if he could step off the plane, so could the other people. It was a mess for no real reason!!! In my opinion!!!"
Pros: "Great flight. Professional staff."
Pros: "The staff was very friendly and professional, and my flight was on time."
Cons: "The seat was incredibly uncomfortable, too uncomfortable for a flight longer than a couple hours. It just seems unnecessary, and I can't image how anyone over 5'5 or 150lbs feels. I don't believe I was offered a snack, or even water, or even the opportunity to purchase them. I will be flying Southwest Airlines on my return for the same price, average comfort seats, and two checked bags and carry-on, free."
Pros: "Friendly crew members"
Cons: "Carry on bag fee too high. Not much leg room. Plane was dirty."
Cons: "Cramped seating"
Cons: "They don't tell you ahead of time that they will charge you for a CARRYON. Not even a complementary beverage!!"
Pros: "Very nice, very clean plane (with multiple bathrooms). Everything was exactly on time and boarding was a breeze. What more could you ask for? Especially on a budget."
Cons: "Plane was hours late"
Cons: "I'm hit heavy traffic and missed the flight and the gate agents weren't helpful and didn't seem to care. Other airlines were much more accommodating and helped me get home to my wedding. I won't buy another Frontier plane ticket."
Pros: "Prices are decent and everything is a la carte. Crew was accommodating and had more food options than other airlines."
Cons: "Had to pay $35 to bring a laptop bag? Absurd. Also paid extra for front row believing that it was first class however first class did not exist on this flight. Took almost an hour to drop off my bag even with the online check-in. Because of this alone I will be avoiding Frontier unless I have no checked baggage."
Cons: "This was one of the worst flights I've ever taken with perhaps the most apathetic crew I've ever encountered. My departure flight was delayed endlessly–including a 2 hour wait on the tarmac for a gate at my destination. The crew provided almost no information or updates. And the lack of legroom was unhealthy. Also, I was not informed during booking that I'd be charged for a carry-on. That added $70 to my ticket plus seat selection charges."
Cons: "Very uncomfortable plane. Seats tiny and hard and did not recline. Paid $40 for a carry-on bag. Only water served without a charge for >2 hour flight."
Pros: "The crew polite and accommodating."
Cons: "Uncomfortable seats, no complimentary beverages."
Pros: "It was truly a basic get on, get off flight."
Cons: "People push the button on what is considered carry on. The 2 people next to me literally stuffed the biggest bags under the seat in front of them and had to use them as a foot rest, cuz the bags didn't fit under the seat. How the flight crew didn't see that is beyond me. I noticed many, many people doing the same thing. People do whatever is necessary to avoid bag fees. $35 to use the overhead is ridiculous. Half the overheads were empty. Seats are very uncomfortable. You get what you pay for."
Pros: "The flight was exactly like any Delta or AA flight minus the frills at a very reasonable price. I added a bag & seat choice package for $100, but even with that additional cost my flight was $200 less than it would have been."
Cons: "The seats were pretty much very fancy, padded lawn chairs, and the tray tables that fold out from the arm rests are pretty much useless, but these are minor complaints compared to the value of the flight."
Pros: "The flight was on time."
Cons: "So cramped. So uncomfortable. The crew didn't seem to want to be there any more than we did. I know it's a budget airline, but pleeeease put a little give in those seats."
Pros: "Price of flight and flight attendants."
Cons: "All the added charges."
Cons: "Late start late flight"
Pros: "Got us to where we were going"
Cons: "nickel and dime ya"
Pros: "After many hours without any answers for the delays, they gave us a $10 voucher for lunch. 5 hour delay on a Sunday, do the math."
Cons: "They gave our plane to any earlier flight scheduled to go to Cancun, then ours had to much fuel, therefore to much weight. How would you rate this domino effect of ignorance in planning on Frontiers side."
Cons: "Boarding process- need better communication Don't have hidden fees such as carry on bag and for seats Have planes that have seats the can move back and bigger tables"
Pros: "Comfortable seats for a little extra. No stress boarding. Reasonably friendly service."
Cons: "Very hard to see the "1" (ONE) when I check in, showing that I have already paid for one piece of checked luggage. The zero where I would add another luggage is in very large font. A bit confusing. On board service could be a little more professional with ongoing offers for service (pick up trash, offer free water) when seat belt light not on. Boarding area was a wee bit crowded in Kansas City."
Pros: "Good flight. Accommodating. Will fly again. Cheap flights"
Pros: "The value is incredible: if a no frills flight is the goal, Frontier is the place to go. The extra leg room seats are worry the upgrade for those of us with long legs who need to access the personal items below the seat ahead."
Cons: "No real complaints, honestly. Clean aircraft. I rated the food and entertainment as at 3 stars because I didn't buy any food or need any entertainment, which is good because the catering isn't cheap and there is no TV or movie service. I would've liked power outlets at the seats but I understand that that adds cost, and I'd rather pay less."
Pros: "Smooth ride, convenient boarding. Very short distances, they may be OK."
Cons: "Checked and carry-on luggage rules are complicated to navigate. There is a charge for seat allocation, etc. We weren't even offered water free-of-charge! I wouldn't consider flying again. Because when you add the cost of luggage, etc. Southwest is more attractive."
Pros: "Everyone was very friendly"
Cons: "Cokes, sprites etc should be free"
Pros: "Co-pilot who had to explain to passengers why so many flaws occurred in this flight, she tried to be humorous."
Cons: "Flight 1884 out of SFO was doomed from the beginning starting with a notice (thanks Kayak) via email that the flight would be 1 hour late. Then, the Departure board at the airport totally dropped the flight, Then (again thru Kayak) I read that the flight would NOT board in terminal 1, Gate 21, Domestic terminal, but ar gate A3 in the International terminal. We all had to exit domestic and go to international and again through TSA. Then the flight departed another 30 minutes late finally over 2 hours LATE! Upon arrival at Phoenix the plane taxied too far away from the exit ramp-another 40 minutes before we could depart. It was an awful flight experience. Did they offer a free soda or anything for inconvenience we experienced-NOT A THING!"
Cons: "After we added carry on prices we would have been better if with a top brand flight. Not comfortable."
Pros: "Duration of flight."
Cons: "Flight attendants."
Cons: "The Cost to get soda and snack.We had to wait in the plane for at least a half after the plane had landed before being allowed to pull into a gate."
Cons: "Paying $30 to check a bag and then $40 for a carry on. Having my flight be over an hour late and then sitting on the runway for almost 2 more hours with nothing to eat or drink unless you purchased it! I could have flown another airline for what I ended up paying for Frontier and at least had a coke and some pretzels!"
Pros: "Plane made it to Denver"
Cons: "Seats were the most uncomfortable of any I have ever sat in. Picking a seat so my family could stay together cost 13 bucks a person and that was annoying. And you charge for carry-on, hence the title regarding the cheapness of frontier. There are other airlines that don't try and squeeze money out of you the way Frontier does. Probably will fly another airline next time."
Pros: "Great price! You do have to pay extra for checked and carry on baggage but well worth it. Much cheaper than any other carrier even after adding in additional fees! Nice crew, clean plane and left right on time. Would definitely recommend to family and friends!"
Cons: "No entertainment and food was an extra fee but well worth it for the price of tickets!!"
Pros: "Stretch seating"
Cons: "$2 soda $30 carry on charge. What's next $50 charge to have heat in the aircraft."
Cons: "Had to pay for snacks so I did not get any."
Pros: "The crew was great, and boarding was easy."
Cons: "Well frontier advertises these cheap flights, but then charges for seats, bags, drinks, and snacks. These flights end up being just as expensive or more expensive than other airlines!! Super irritating. Doubt I will fly frontier again."
Cons: "You charge extra for everything."
Pros: "Crew was nice and very communicative"
Cons: "No entertainment, no drinks, at least they should offer water"
Pros: "Yes an amazing crew, comfortable seats."
Cons: "Boarding experience is inconsistent board zone 1, 2 and then, all aboard. Out of 4 zones no method to the madness."
Pros: "The airline delayed for an hour and checked bags did. Or arrive with flight. Had to wait more than 10 hours for my lost luggage to arrive at airport"
Cons: "Checked in bag got lost and had to wait mor than 10 hours to pick it up from another flight. Flight was delayed for more than an hour"
Cons: "Get drinking water, spacing, comfort of seats"
Cons: "FLight was delayed multiple times without any alerts"
Cons: "The seats are not very comfortable"
Pros: "On time departure and arrival."
Cons: "Nothing really."
Cons: "Seats very uncomfortable"
Pros: "First flight in six years. Had a great time."
Pros: "First time I have flown with Spirit - had to get used to new rules. Everything went smoothly- still a few things that aren't clear."
Cons: "If we are given a cost gradient for seating, why not do it for drinks and food. Sell a few outstanding spirits, food, beverages etc- customers will either want to pay extra or not."
Cons: "The short tray tables didn't allow me to put my laptop on them."
Pros: "Not really nada!!"
Cons: "Like I say change me two times !! $74.00 and $94.72"
Pros: "The spirit employee offered me a seat in the exit aisle. My long legs much appreciated it!"
Cons: "Flimsy, non reclining seat with zero legroom. Also I was charged $57 for a carry on bag and told I should book that online next time to save money. I was given no indication when I booked that there was such a charge. Spirit might work for broke, skinny midgets with no luggage, but for normal travelers it's just as expensive and much crappier."
Pros: "For a quick flight from OAK to LAX, it was perfect. Staff was friendly and helpful when needed."
Cons: "Would not suggest using this airline if you plan on checking bags or bringing a carry on. Costs are more expensive than most airlines."
Pros: "Easy booking and website"
Cons: "A lot of people were out of seats during plane travel to stand around and chat which made it uncomfortable having people hover over me when I was trying to sleep"
Cons: "With Spirit airlines, I paid $57 for a carry on bag... They even charged for water... $18 to pick your seat or let them randomly pick your seat. Theres was I see now why the ticket, was cheap, because you pay for EVERYTHING else... And I do mean EVERYTHING! I normally fly with United, but I found this cheap ticket and got baited in. NEVER AGAIN!!!! Ill pay the extra money for comfort on a 5 hr flight. NEVER AGAIN SPIRIT!!!"
Pros: "Not your average flight crew - personality plus!"
Cons: "Spirit seating - most uncomfortable in the industry"
Cons: "I was bounced from the out-going flight and the return flight was delayed twice...once a scheduled one hour delay, then that one was 45 minutes late."
Pros: "It was clean and process was efficient. I did not get food but got a red wine and it was tasty."
Cons: "Way too tight - not enough space in seat, and I am small. And no wi-fi offered but it is a common offering these days that many people depend on. Service in the plane was fine, but not beyond that."
Cons: "They were several hours late which they blamed on construction at LAX"
Cons: "Crew was very rude to one of the passengers seated behind me."
Pros: "Even though it's a short flight, The seats would not recline. Having a reclining seats would be much nicer."
Cons: "No armrest in between the seats."
Cons: "Everything. They are unreliable, and a total scam. Read their consumer reports reviews if you want more proof. I ended up paying more then double for my flights in the end of all the trouble they put me through. Cancelling my flights for no reason and charging me to rebook on THE SAME FLIGHT I WAS SCHEDULED TO BE ON. They also charged me twice and refused a refund, even if it's a mistake and their fault, they only do "credit" not refunds. They STOLE from me and then said too bad."
Pros: "Convenient n cheap"
Cons: "No free drink or water"
Pros: "Crew was great. Flight was on time."
Cons: "Boarding was funny because 90% of the flight was group 4 (it seemed) so boarding 1-3 beforehand was kinda unnecessary considering no one was even in that group. I packed light (thankfully) but the thought of paying for carry on is laughable if anyone actually paid. I'd rather just check my bag if I have to pay to carry it on anyway. A little ridiculous to charge for carry on, just make people check their bag if there isn't enough space in flights."
Pros: "Nice seats"
Cons: "The wait"
Pros: "Absolutely nothing"
Cons: "I tried to check in online but it was a convoluted and confusing process, especially on my phone which is all I had access to. I didn't think it would be a problem though, I would just check in upon arrival. I woke up at 5:00 AM, left the house at 5:30 and got to the airport, attempting to check in at 6:18 am for a 7:00 am flight. I was told by an extremely rude agent, that the cut off was at 6:15 am. I was floored. My plane wasn't even boarding yet and there was barely a security line at that point in the morning. Also, I was only three minuntes after the cutoff. She looked at the clock and told me, well not it's already 6:22 and we cut off the check ins on time. You can take the next available flight. At 7:00 PM, for an additional $99. It was Monday morning and I ended up missing half the day of work and spending an additional $230 to fly Southwest out of Burbank. I didn't even get a refund or credit for my flight. I've never been treated so rudely (I spared the details) and I've flown many times back and forth between LA and the Bay and never missed a flight for any reason. I will never fly spirit airlines again and I've told all my friends and family (and ineveitabke my coworkers as well given the circumstances) and many of them are also not going to be flying inn spirit any longer. The airline is not even a discount compared to southwest flights and its way less convenient, on top of the terrible service and credit card pitch once you're onboard. Tasteless, cutthroat, and intentionally confusing and punitive with charges. You might think you are getting a bargain with Spirit, when actually you are getting way more BS than you bargained for."
Cons: "flight was canceled when we were already on the way to airport"
Cons: "I paid $57 for my carry-on bag. Their extra fees are a complete disgrace."
Cons: "The most uncomfortable seats I have ever sat in my entire life I guess you get what you pay for."
Cons: "The unexpected charge for carry-on luggage after having already booked my flight. This was my first and last flight with Spirit."
Cons: "It was never advertised the high fee for checking a bag or the charge for a carry on bag"
Pros: "Nothing didn't experience the flight"
Cons: "Missed the flight, arrived before departure but already closed the door"
Pros: "Crew was very nice; boarding went very quickly."
Cons: "Additional fees after ticket price: fees to pre-select a seat, carryon luggage fees, no complimentary beverages, and the prices were very high."
Cons: "We thought we found a great price for a quit trip to visit our new niece. We were totally wrong. Spirit charged us more than then the industry norm for a checked bag. I had tried to check it in early online but their mobile functionality doesn't handle payments. So that was $50. When we arrived they were highly disorganized and it wasn't clear what line to get into. Let's just assume that's just part of an airport experience. We get to the gate, and see that the flight has been delayed an hour. We decide to hang out there and learn over the intercom that the flight was delayed 2 more hours. Did they update the screen? Nope. Less than 20 minutes later they were boarding. It gets better though! After partly boarding the flight, they made everyone get out. We were grounded for a long time before and after landing without adequate information from the pilot on why or for how long. Finally when it got to the point I was going to pass out they wouldn't give me water because "I had the entire flight to make a purchase." Never again!! Never!!!"
Pros: "On time"
Cons: "I could not check in using my phone. Had to log onto a computer to sign in online. Was not given my flight info, had to call for it because the online log in said "no itineraries found" when I did have a flight so I had to call and be on hold for 20 minutes before someone would email me my itinerary. Seats do not go back. Flight pricing, I felt tricked and like I was scammed. Nothing is included. Everything is so expensive."
Pros: "Absolutely nothing."
Cons: "Tight squeeze seating, gum chewing staff with talons for fingernails and excessive jewelry and an attitude of excessive power over all on board, tight aisle space, non reclining and uncomfortable seating."
Cons: "They charge you for absolutely everything. They make the tickets cheap and then don't tell you that everything has a fee. The fees are more than the tickets. Never flying with them ever again. My flight was also delayed."
Cons: "One hou in line to check in. They charge for water.. enough said."
Pros: "Not worth my time"
Cons: "Not worth my time"
Cons: "Baggage was more than the price of the flight. Twice the ch as rge of other airlines & charged for carry on as well. Snacks & beverage were additional charges, even coffee & water. Kept delaying boarding time. Will never use Spirit again."
Cons: "I will never fly this airline again."
Cons: "learning upon arriving at the airport that I had to pay $55 each way for a checked bag. Would prefer that Kayak warn buyers that they are likely to pay over $100 for a single bag other than a purse."
Cons: "I took Spirit airlines years ago in an emergency. It was a terrible experience then. Mostly due to comfort and the condition of the airplane. It felt like we were sitting in a bare plastic container. The fare for this last trip appealed to me until I went to check in and was charged an extraordinary amount for checking a bag and for bringing a carry on on the plane. And then the charge to pick a seat? Please... the fare for this flight ended up being more than my return flight on a more premium airline where I would have gotten to select my seat and fly more comfortably. Worst policies ever. I will never be flying spirit again. That being said, I arrived to my destination safely."
Pros: "Short trip"
Cons: "Damaged luggage, horrible customer service"
Cons: "They switched gates 3 times in Oakland. In Los Angeles, we waited on the Tarmac for 30 minutes."
Cons: "CARRY-ONS cost money. They cost more money if you don't buy them ahead of time. It costs extra to CHECK IN WITH AN AGENT. The airline is not upfront about any of this. These charges supposedly keep the cost of the ticket low: You only pay for exactly what you want (ie: if you don't have carry-ons, you can get away with paying less.). This is bullshit. They charge for WATER— tap water— on the plane. It is purely a money making scheme. They don't have repeat customers because they are awful. Oh and the seats are tinier than any flight I've ever been on. Truly the worst flying experience of my life."