Daily cleaning, installation of cabin HEPA filters on flights from Ohio to Colombia
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Scores according to KAYAK customer reviews
Pros: "Quick, easy and seemingly effortless. What more could I ask for?"
Pros: "Easy airline to fly with good equipment"
Cons: "Avianca used to have a better inflight service"
Pros: "The crew was attentive"
Cons: "The aircraft needs better maintenance. My table was tilted and the seatbelt was twisted"
Cons: "No one at check in wonted to help I had to change flights do to inability of check in personnel It felt like all they wanted to do was to sell me another ticket"
Pros: "Fast boarding"
Cons: "Flight was delayed... so..."
Pros: "Tv shows"
Pros: "Price was right and they left on time"
Cons: "All good"
Cons: "Lost baggage"
Cons: "Long lines at checkin. Some self-serve kiosks might have sped things up."
Pros: "Seats Comfortable, But see below."
Cons: "Apparently Avianca do not except the way Budget Air is issuing the e- tickets. Budget Air is not leaving any spaces between the the first and middle name, which caused a real problem for Elisa, as she was refused boarding. It wasn't until I got a hold of the management that things got solved"
Pros: "Avianca is always a pleasure to fly."
Pros: "The crew was very professional and accommodating"
Cons: "TVs on plane were not working...food was cold."
Cons: "Boarding process announcement were only in really fast spanish."
Pros: "Everything was great, short flight."
Cons: "Our trip was from NY to Cartagena connecting to Medellin. Our original lay over was suppose to be for 2 hours it became 7 hours!!! I missed the time in renting my car. That office closed at 8pm We also missed most of the remaining day to our day at the hotel Los Recuerdos in Guatape. Just awful!!"
Pros: "Guess if u book early enough u get bumped into business."
Pros: "It was right on time"
Pros: "Flight was on time to the minute and boarding too less then 15 minutes with an almost full flight!"
Pros: "on time"
Cons: "-none of the seats recline -no trays on the seats"
Pros: "On time and fast"
Cons: "Al good"
Pros: "Excelente servicio al cliente"
Cons: "Flight delayed"
Pros: "Fast check-in & departure"
Cons: "They keep canceling our flight"
Pros: "The flight was delayed also, so I was able rest on the plale to relieve my stress."
Cons: "No one at the airport could tell me ehere to go for my connection.to Categena. No one could tell me if the flight was delayed. I'm 64 years old you can imagine me running through airpor to find gate 22 for my fligjt to Cartagena.. I was so stress. I considered myself a n independent flyer, but this trip got me flustered. Good news, I'm having a wonderful time. Ill be back."
Cons: "Airline cancelled flight 4 days before return. Only option to return was the day before, so I lost the last night at the hotel. Customer service supremely condescending, with every request I made summarily rejected. I am Colombian, so have lots of experience with Avianca. Sadly this is not unusual. Never again."
Cons: "I had to wait 3 days to receive my golf clubs even they charged me 25 dollars"
Pros: "Canceled flights and delays"
Cons: "Canceled flights and delays"
Pros: "Plane was on time."
Pros: "Honestly, nothing. The only good review I could give is that I'm finally home."
Cons: "Everything. It started with the check in personnel. They were rude and unprofessional. In addition, had a nasty attitude and their customer service left a bad taste in my mouth. An employee at that the airport named, Jessika, should definitely get review or honestly fired. She should not be assisting customers with complete unprofessionalism. Enough said."
Pros: "Comfortable planes, great service and staff and good entertainment choice. Always reliable. What else can you ask for in an airline?"
Pros: "Had an excellent flight to Bogota no problems whatsoever."
Pros: "It was fine"
Cons: "Not very roomy."
Cons: "I did not received my luggage on time this cost me 500 dollars to buy new cloths in order to attend the party I was invited in Cartagena"
Pros: "Attention and servicio"
Cons: "No Complaints."
Cons: "MY SEAT WAS DIRTY. THE CREW VERY POOR. FOOD HORRIBLE."
Pros: "The plane is at the gate but they delayed our flight 9 hours because "the crew needs to rest". WTF?!"
Cons: "Lack of customer service. The gate rep doesn't care and didn't even announce it properly on the PA. She spoke in Spanish to a few customers at her desk and left it at that. Garbage flight and will never use them again."
Pros: "The food , the service and the movies !!! Great selection"
Cons: "Nothing, everything was perfect"
Pros: "Left on time. Arrived 10 minutes early. Boarding was efficient."
Cons: "The plane was cancelled and we where re-routed to bogota and then the plane arrived late in bogota and we missed the flight to Cartagena. We had to stay overnight in bogota. A mess. Horrible service"
Pros: "Very friendly crew. Great movies and music. Clean."
Cons: "Nothing! On the flight back I was sick and couldn't walk to take the connection and they left me.. Made come back on a flight next they and made me pay an additional cost! What a unhuman Arline!"
Cons: "Everything was horrible"
Pros: "Ease of boarding and time availables."
Cons: "Executive seats showed different setting but only one was working."
Cons: "Not make me check my carry on when there was adequate room in plane"
Cons: "Delta is always a step above the rest."
Pros: "Good service amazing crew clean airplane good cleaning protocols"
Cons: "Everything was good"
Pros: "Flight attendants were friendly."
Cons: "Luggage that had to be checked at the gate was not immediately available when we landed."
Cons: "not the cleanest seat/tray table"
Cons: "I think all was very good"
Cons: "Assigning seats at check in? Why was that a thing? Also why did we have to wait for almost an hour once we landed to be given a gate for us to unload? So stupid the whole thing."
Cons: "The Delta flight leaving Cleveland was a hour and a half late so we could not make our connection to get home and had to overnight in Minneapolis. This is the fourth time in six flights For Delta. I think the Kayak booking algorithm needs to allow more time between connecting flights."
Pros: "Quick boarding and great with accommodating my request for a window seat."
Cons: "Offer in flight entertainment."
Pros: "Good snack selection. Crew was personable."
Pros: "The crew was amazing this round I got good seats"
Cons: "Forgot my earphones so I had to read a book. I never asked nor did I see earphones"
Pros: "Crew was great."
Cons: "When all overhead bins were full, they should have allowed those who didn’t need to check their carry on to board the plane before those who needed to check their carry on. Very unorganized at gate."
Pros: "The ceew"
Cons: "Unorganized boarding and 6 hour delay from expected departure time."
Cons: "Flight was delayed and our luggage is lost"
Pros: "We eventually got there"
Cons: "In Cleveland, the doors remained opened for about 30 minutes after they were supposed to close, and 6-7 people boarded. We then arrived in ATL quite a bit after we were scheduled to land."
Cons: "seats were broken, armrest broken"
Cons: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."
Pros: "Delta Comfort Plus for the win! Great seats with plenty of legroom and room for carry ons. Friendly flight attendants"
Pros: "The crew were fantastic and tried their best the delay."
Cons: "Delayed flight. 2 hours delay. Had to rebook a connecting flight and hence was very tight to board the next flight"
Pros: "Flight was good. Left on time. Crew was attentive."
Cons: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
Pros: "Two ladies working in the aisles were very pleasant and nice"
Cons: "Takeoff accelerated too much... nicer to have a longer launch process"
Pros: "Everything went as smoothly as possible. Not a hiccup. Great price, great flight, great experience!"
Pros: "Efficient on board crew"
Cons: "Ground crew caused delay for unknown reason"
Pros: "The crew is always wonderful. The complimentary beverage and snack really makes the flight better, even in the tiny seats. The flights with tv screens and charging ports are great, although they only seem to be on my shorter of the two connecting flights."
Cons: "Crew allows the first zones to place both their carryon and personal items in overhead storage, filling the bins before many travelers board the plane. We are then asked to check our bag, and are forced to put our 1 bag between our legs, whole many people stored two overhead. Flight was delayed a few minutes and time was not made up in air. Delta changed a few of our flights before we were even off the plane, while other passengers were allowed to keep their original flight (originally we all had the same connecting flight). Looks to me like they overbooked and pulled some of us randomly. Also, my checked bag was sent on wrong plane, and sat unattended at next airport for 2 hours."
Pros: "everiding si so good thanks this is my 2nd time lovet"
Cons: "so organais tritment so good everiding lovet"
Cons: "The worst"
Pros: "Short trip"
Cons: "Very hot ride"
Cons: "The plane was dirty. The grounds staff was complaining as we got on about having to work late."
Pros: "Everything was great, flight attendants were awesome"
Pros: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"
Pros: "On time. Most important"
Pros: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
Pros: "On Tim and friendly"
Pros: "Seats are comfortable. These short haul flights often have worn out, painful seats."
Cons: "They do a bad job of screening people with bags too large for the overhead bins and then those people have to check one they have already tried to board and it slow things down."
Pros: "Smooth, easy, still long"
Cons: "Still long"
Pros: "Delta was so accommodating"
Pros: "- usb abd 110v charging ports on the seat backs - in-flight entertainment system for all passengers - comfy seats and adequate legroom in basic econ."
Cons: "- zone 1-5 boarding does not make for good logic - should board all window seat passengers first, then all middle seaters, and finally all aisle sear passengers"
Pros: "I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together."
Cons: "The hassle and the fact that we had to run to catch the new flight."
Pros: "Hey, they let us off the plane."
Cons: "The plane had just come in & problem was detected. Does it really take an hour to get the log book recorded?"
Pros: "Delta is a mess to check in. Check in on line, print boarding passes then stand for an hour to get bag checked, in Cleveland an. urn ind almost as long in Austin. Terrible"
Pros: "It was on time."
Cons: "The plane was dirty and there was a lot of trash around my seat."
Pros: "Arrived on time crew worked had"
Cons: "my seat was BAD , no recline- right by bathroom one of which was out of order."
Pros: "Chicken kale salad was inedible. I did not know chicken had gristle!"
Pros: "Hard to like anything with this delay -- missed 3 appointments in Raleigh."
Cons: "If you have to swap out planes, do it at night, not the morning of the flight! And tell the customers in advance, so they can get some sleep instead of hurrying to the airport for an "on time" flight that couldn't be flown because of an equipment problem."
Cons: "Economy seating was cramped and painful. I sat in a window seat and couldn't hardly move freely enough to get my seatbelt on; and I am a petite female!!"
Cons: "the seats are WAY TOO SMALL"
Pros: "Our original flight delayed and then cancelled and the need help kiosk was quick to provide an alternative. Better aircraft and good flight compared with the original flight"
Cons: "The replacement flight has been delayed almost 2:30 hours due to bad weather in NYC."
Pros: "I got home"
Cons: "Boarding experience for star alliance gold members Give something to eat! Your lounge areas don’t provide any real food. Just some crackers w/ the worst coffee ever. Maybe I won’t fly again with copa"
Pros: "Yes the crew was good"
Cons: "For me all was ok"
Cons: "Better seats"
Pros: "Everything was ok except for the body odor seated next to me."
Cons: "person next to me had bad body odor and urinated in the seat. Was on a 7 hr flight trying to avoid the smell. The caretaker of the person didn’t care about the uterine in the seat that I brought to her attention. The man seated in front of me complained about the odor and pointed also noticed the uterine in the seat. I accidentally put this info in the comments on my flight from medellin to panama. This took place on this flight."
Cons: "They tend to be very sensationalist with the people sitting on the exit road. It would be nice to have some food for the people that are vegetarian, something; just don’t ignore them and continue walking. This happened in both flights. Not even chips. Nothing."
Pros: "I loved the quick flavor flight and the staff was very kind!"
Pros: "Land crew at BA."
Cons: "Onboard service (Food, entertainment and comfort)."
Cons: "Food and entertainment options. Also layover was too long, but this is not their fault, all flights were on time"
Pros: "Friendliness, cleanliness"
Cons: "Seats were fine for me, but the gentleman next to me was too large for an economy seat. Consider size restrictions, as airlines do with bags"
Pros: "The crew was nice."
Cons: "The entertainment options for a long flight were lacking."
Pros: "so I can't really speak on experiences of flying but this was as great and easy experience. The staff was very accommodating and understanding. I am more than willing to fly with them again!"
Cons: "Nothing, everything was great!"
Pros: "There is nothing to like because this flight did not happen."
Cons: "Please see my previous review for my updated itinerary. This Panama City --> Cartagena flight did not happen and instead I was routed to Chicago--> Newark --> Bogota --> Cartagena. The last flight was operated by Avianca. DUE TO the fact that my very last, 55-minute, domestic flight in Colombia was operated by Avianca, it was to my very unpleasant surprise that United decided they were not going to be responsible for the bag which was left behind IN CHICAGO. I emphasize it's in Chicago, because that would not fall under Avianca's responsibility but rather United. I've had an absolutely awful time trying to get in touch with United and Avianca customer service, I've received both conflicting and incorrect/untrue information from both parties, and it's been 4 days now that instead of enjoying my family vacation I've been trying to sort this mess out with my missing luggage. DISASTROUS"
Pros: "Comfort an staff"
Cons: "The bathroom on the plane was not clean"
Cons: "please email me where i can reply"
Pros: "excellent service"
Pros: "The breakfast was good, warm, fruits were fresh."
Pros: "Everyone super welcoming and kind"
Cons: "Our flights were delayed and on top of that, we had to run to reach the gate (which was changed without any notice)"
Pros: "Nothing! The plane had electrical problems. Had to sit on the tarmac for close to an hour."
Pros: "Crew was friendly and attentive."
Cons: "We had the last seats in the plane, were served the last, and no offer was made to move us to open seats further up. Multiple people stood in the aisle to use the restrooms (6-7) which meant they were in our faces (I thought the US limited how many people can stand in line on a plane post 9/11); people also got up and did not pay attention to seat belt signs throughout the flight and the crew did nothing. The film was the same one shown Southbound, not as listed in magazine. We were late taking off and late landing (the latter beyond the captain's control, don't know about why we were late to take off)."
Pros: "Plenty of seating in waiting area. Good seat good flight"
Pros: "Comfortable seats"
Pros: "I liked everything about this fight"
Cons: "I did not like the fact that it was a a 6 hour flight lol"
Pros: "It was a short flight."
Cons: "We were assigned the last row and were separated again."
Pros: "I liked how accommodating the staff was with seating for my family, as I was traveling with two young children and we weren't seated together. There was more leg room than most other domestic air travel companies I have been on. There was no upgrade charge for every little thing, such as blankets, pillows, etc. We were fed on each flight, and alcoholic beverages were at no additional charge. The exit tax to leave Costa Rica was included in our ticket, which I was not aware of until I was leaving the country. (nice surprise). Over all, most other airline companies in the USA have made changes that improve their bottom line, but they have completely ruined any favorable aspect of traveling with their airline (American Airlines, Frontier, Southwest, Delta, etc). Copa has done a great job of providing great service and cost for travelers. Please do not change your business strategy by removing some of the above mentioned benefits I enjoyed in order to improve your profit margin. It is refreshing to know there are still air carriers out there that retain the service that is hoped for by most travelers. Also, Roxana and her entire flight crew were outstanding. Thank you , I will fly with you anytime I have the chance."
Cons: "Never buy the flight insurance.. we bought it to keep our trip open ended and upon visiting an office in columbia they told us that the only time flight insurance comes in handy is if you are in a car accident or stabbed (verbatim) or something the like. We ended up only using half of the leg of the flight and had to book a new one to the same destination."
Pros: "There’s a glitch on this page that is not allowing me to select 5 stars for my overall rating but everything was FABULOUS! Sweet attentive sharp staff. Would definitely travel with Copa again."
Cons: "I asked for the temp to be adjusted, but wasn't able to get them to fix much. It was easily 80 degrees."
Pros: "Easy layover in Panama, Flight from Panama to Cartagena was short and sweet, Friendly staff."
Pros: "The flights were on time even for a late in the day flight. The organization was good and everything went well The sandwich served on the quick 1 hour long flight was an unexpected nicety that would not have happened on a discounted airline. The bags arrived with me at my destination. Like a well practiced production, I did not see the behind the scene work but in the end everything worked together to make a very nice experience."
Cons: "weather hehw"
Pros: "Hi, I love the service,Cause they answer all my questions They have helped Me a lot I really appreciated the Staff. and would like in the future keep traveling with Copa Airline."
Pros: "The staff was friendly, they helped me to change seats really quick, all the flights were on time, the boarding process was great, the whole process was really good! Thank you!"
Pros: "Service of crew excellent. On time and good arrival. Web check in let me pick my seat. And nice stewardesses"
Pros: "I thought everything went very smoothly. From check-in thru boarding thruout the flight. I thought all the representatives not only looked very well-groomed and professional, their actions showed they were professional."
Pros: "La variedad de bebidas, puntualidad de las salidas, rápido abordaje"
Cons: "El snack"
Pros: "The crew they provide us what we need"
Cons: "Frecuentes retrasos"
Cons: "The movies were boring"
Pros: "Great personnel, offered snacks more than one (that depends on hours of flight), sears a bit tight, but overall great experience."
Pros: "No delays, quick flight, friendly staff."
Cons: "They could have better snacks."
Pros: "My luggage got lost with my medication in it. I am diabetic type 2"
Cons: "The airline staff has ZERO customer service skills. They treated me very poorly every time I asked them about my luggage. I have NEVER been treated this way while traveling -taking into consideration that I travel for work-"
Pros: "At least they relocate us in a hotel to wait for the next flight"
Cons: "I needed to arrive my destiny as soon a possible and they canceling the flight and putting me on another leaving the next day is not what I had in mind."
Pros: "Food and sandwiches are tasty."
Cons: "No movie!, uggg... The real problem though is 1) they changed the gate on a connecting flight. Copa seems to make gate changes on all flights without notifying passengers. If you don't watch the board you'll miss your flight. Why not send a crew member to the gate you told passengers to go to , and put a sign by that gate notifying passengers of the change! So stressful!!! 2) In transit passengers catching connecting flights, Copa to Copa, have to go through their security again! What, why?? We cannot eat, drink and relax at the gate because no fluids are allowed AT YOUR GATE. We are not talking ourtside security, you are already in the security areas. Even to go to the bathroom you have to go in and out of security, again! Stupid!! We didn't leave the terminal, and you're making us miserable!"
Cons: "El peor servicio que he recibido"
Cons: "We sat in the plane on the runway for almost an hour and a half before finally taking off."
Cons: "Sobrevendieron el vuelo, no teníamos asientos asignados y fue terrible 40 min de retraso."
Cons: "My eyes were watering and my nose was itchy for the entire flight and I had to hold back sneezes and I think there was something in the air on the plane that was causing this to happen. I was double-masking and I do not have allergies. I wonder if it had to do with the chemicals used to disinfect the plane between flights? I was not very comfortable, to say the least. Everything else was great, though, but I don’t think I will be flying again anytime soon."
Pros: "Seats in so called " business class " barely reclined ...the whole plane was packed full , no empty seats , the Miami airport is one of the worst in the world as well... Will never be flying on American again if I can help it.,,"
Cons: "Please take any other airline if at all possible and avoid MIA airport too....use Ft. Lauderdale if possible..."
Pros: "A crew member saw me struggling to walk and offered a wheelchair, explained to me that I would be met with one throughout my trip. Her name was Donna!! Problem occurred when we got to Dallas."
Cons: "Instead of circling in the sky, they could have had the pilot take the alternate route he eventually took anyway, in the first place. My family and I still don’t know if we’re going to get a flight to El Paso/ stand by. So much 4 seeing my armyson before he deploys, recipient time waisted over bad decisions on to of everything else, entitled woman on the plane insults me on the lane for no reason. The crew was amazing though."
Cons: "The attendants attitude."
Pros: "My seat mate"
Cons: "The flight attendant"
Cons: "6 hour delay"
Pros: "Great airplane. Enjoy the 2 seat rows."
Pros: "The plane was nice. The captain was friendly and informative, and the flight was great."
Cons: "The food was pretty mediocre with a small soggy sandwich that I didn't bother to eat. They force you to watch a very long and extremely boring trailer for Disney. You can't turn it off and have to sit through one bugman movie trailer after another."
Pros: "Crew was very good. Seating was bad"
Cons: "Bigger seats"
Cons: "We had to wait for a flight attendant in Louisville going to Chicago, which made us a little late to OHare. Then we had to wait at OHare for another plane to leave. I ran from the one set of gates to the other, but I missed the boarding, even though the plane was still there. I was extremely disappo"
Pros: "Emergency row seating is great for really tall skinny people. Plenty of legroom but seat width by no means helpful."
Pros: "Nice big plane, new technology"
Cons: "When landing in LAX we were unloaded far from anything and loaded into buses and taken to the terminal. It was like a weird sci-fi movie LOL."
Pros: "The friendly informative team when we learned our plane broke. I switched to Charlotte connection earlier as a Miami one made no sense as Miami is south of Atlanta final destination. We had a different outcome than expected yet staff cared for us."
Cons: "Plane better maintained as before take off a hydraulic part broke and we were grounded . We arrived home hours later than planned because of this."
Pros: "My bag was lost!!!"
Cons: "To have my bag delivered"
Cons: "To tell you beforehand that 35J, the seat I chose, is smaller than the rest of seats in Economy"
Cons: "On time"
Pros: "I liked the ability to choose my meal ahead of time."
Cons: "Pre-boarding drinks could have been offered to all business class customers, but again, the flight attendants with American aren’t as customer service oriented as those from Delta."
Cons: "Departing on time...30 minutes late."
Cons: "Old plane with old screens"
Pros: "Very professional and timely. My last six flights with American have been without a hitch and right on time. If I were a business traveler, which I am not, American Airlines would be my go to carrier. Quite satisfied with this airline and have been for a long time. Thanks!"
Pros: "The crew"
Cons: "I just don’t understand how a flight can be delayed three hours from weather the day before. And, of course, we arrived and there was no gate for us. They had three hours to have a gate ready for us. AA fail!"
Cons: "Airline change time, airport, and seat asigment of our reservation. It was only thru several calls to their reservation and talked to a supervisor was I able to straight out the big mess. This has happened before with this airline when are reservation are done months in advance. I doubt we will fly American Airlines Again."
Cons: "See above"
Pros: "Check in"
Cons: "Missed connection"
Cons: "They charge for coffee."
Pros: "Nothing much but the crew made up for some of it."
Cons: "ORD and the roads approaching nothing short of a nightmare. Chicago should be embarrassed by the whole experience at ORD."
Pros: "Was on time"
Cons: "Food, seat"
Cons: "Supposed to leave saturday, but didnt cause the lady at airlines said i need a visa when i did not need a visa.now its tuesday in austrailia and im stuck in airport because quantos doest know where my bags are. This trip is turning or turned into a total disaster!"
Pros: "Standard AA domestic flight. Once we were boarded and underway, things were fine. Crew was friendly, the aircraft was cleaned on the turn from the prior flight, and we didn't sit on the tarmac too long when arriving at DFW. Normal operations for AA domestic."
Cons: "Unfortunately, normal operations for AA domestic means boarding 20-30 minutes late, which delayed the arrival a bit. In general, AA could provide more accurate updates and boarding information for their flights. For example, if the inbound aircraft arrives at the time my flight should be boarding, I want to see an updated departure time, rather than maintaining the "on time" status right up until five minutes before the new boarding time. Generally it takes 25-30 minutes to turn the plane for the next outbound flight."
Pros: "Crew was nicw"
Cons: "Now pay significant more for carry on bags for another mediocre airline where it is not significantly cheaper."
Pros: "Had the fortune to sit with a passenger that had a service dog"
Cons: "Takeoff was delayed Two hours and 17 minutes with NO explanation."
Pros: "Not much"
Cons: "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
Pros: "Like my AA rides > 90% of the time. The usual prob is sketchy gogo service."
Cons: "Nogo gogo"
Cons: "Plane was dirty and crew inattentive."
Pros: "Short flight, nothing much to say."
Pros: "The crew on both flights to Cancun were very nice!! thanks"
Pros: "Speedy boarding, friendly crew."
Cons: "Seats are definitely cramped."
Pros: "Personalities...loved their job. Great to talk to."
Cons: "Bosrdunf staff at DCA. No communication in crowded area"
Pros: "Free on board entertainment and arrived at same departure gate as my short connecting flight to West Palm Beach"
Pros: "Nice plane"
Cons: "Slow set up of gateway upon arrival"
Pros: "The gate agent was having a bad night because she did not get a break. I am platinum pro and would not upgrade me because she said I was not on the list but she put 2 people in first who were not even advantage members"
Pros: "Flight was smooth and ontime"
Cons: "Flight was extremely expensive."
Pros: "On time dep/ arrival"
Cons: "Incompetente of Ground agent. Uninterested flight attendants in business class. Luckily it was a n In revenue ticket. Would never pay for that level of service."
Cons: "I selected an aisle seat because I have very bad anxiety and when I got there to print off my ticket I was assigned a middle seat. It was very uncomfortable"
Cons: "Flight was delayed arriving, connecting flight was in a completely different terminal = they didn't wait for us and auto booked us on a flight out the next morning. We requested our bags and drove home instead. Horrible."
Pros: "Good flight! Smooth landing!"
Cons: "The flight was cancelled without notification."
Pros: "Short flight"
Cons: "No console for personal entertainment"
Cons: "The original flight was cancelled so we were stuck at the airport for nine hours. Then the replacement fight was a super old out of date place."
Pros: "The staff was helpful"
Cons: "Better food"
Cons: "We had to wait for about seven hours at the airport because the flight was delayed."
Cons: "The flight was delayed for almost five hours."
Cons: "Got to airport, no gate assigned. Waiting in line for 37 mins. To have the gate staff walk away and help other customers. Than got a gate with notice of a 2 hour delay. Got to gate and got another notice with another delay. Our 8:45p flight left at 12:40am. Plus had another gate change."
Pros: "Despite a technical problem they got us to Newark on time."
Cons: "If they overbooked the flight, offer flight vouchers AHEAD of us being at the airport."
Pros: "No problems"
Cons: "No issues"
Cons: "Despite dozens of empty seats in Economy Plus, flight attendants refused to allow anyone to move into the 8 vacant rows keeping us crowded in coach economy."
Pros: "Agent at the gate"
Cons: "My seats changed so my son and I were not sitting together. The agent at the gate was wonderful and got us seated together."
Cons: "A very old B757. late departure. No explanation."
Cons: "Weather delay"
Pros: "Left on time, friendly crew, comfy flight."
Cons: "For reasons I still don’t understand my baggage didn’t travel with me and I was not able to get it until several days later"
Pros: "Gate agent was also rude when I inquired about changing it. There were clearly open seats but she wanted me to pay to upgrade. The way this company operates boggles my mind."
Pros: "Less than an hour in the air- commuter shuttle"
Pros: "Excellent crew."
Cons: "Air traffic control delay."
Pros: "Seats are too narrow. Passenger next to me was so big he was sitting on my seat."
Cons: "Seats are too narrow."
Pros: "From Washington to Albania everything was great."
Cons: "The boarding at the first flight from Columbus to Washington was the worst flight I ever had, peoples who worked there were really rude and disrespectful not to only me but to a few passengers especially a lady who worked at the ticket both."
Cons: "Our originally scheduled flight out of CMH was cancelled within minutes of getting through security. We were told to wait for another flight-which was scheduled to depart 3 hours EARLIER, but had yet to depart. 3 hours later THAT flight cancelled, and we were rebooked for a flight the following day. So we were out our first night's accommodations as well as transportation to/from the airport that day. The next day we boarded our scheduled flight, sat on the tarmac for awhile, then went back to the gate and de-planed for some unknown reason. We were then re-booked on a different airline. THAT flight was then delayed, which would have caused us to miss our connection to EDI. The ticket agent worked for an hour to find us a flight to EDI that wasn't going through Newark (delays from hell) or Chicago (weather from hell). She finally put us on a flight with an all-too-brief layover in Amsterdam after a connection in Detriot. At this point we have boarding passes coming out our arses, It's 5pm and I haven't eaten since 9am, and we're STILL not out of our departure city. Our projected arrival time was going to cost us ANOTHER night's accommodation, as well as cause us to miss previously paid for engagements. 2 more delays allowed us to finally land in our destination about 40 hours after our original itinerary, with no apology or effort to amend the situation in any way."
Cons: "service, custumer attn comunication"
Pros: "The flight attendants very sincere & nice. I love that their was a lot of leg room on the flight as well."
Cons: "There was no entertainment alternatives."
Cons: "Food and crew."
Pros: "So I made and didn't get assaulted. So I guess it went well."
Cons: "AC was extremely cold"
Cons: "The small commuter planes used for the trip are not smooth rides at all. Very uncomfortable"
Pros: "It was comfortable"
Cons: "lots of turbulence but that happens"
Pros: "Got there on time."
Cons: "Private screening does not work well. Very little kneeroom. No room in seat back pockets to put anything."
Cons: "Delays no good..."
Pros: "Trip and treatment were ok... but tv is way expensive. Avianca offers you a wide range of movies and tv series for free."
Pros: "Economy plus seat was nice to have an outlet plug in."
Cons: "Surprised at just water and juice as beverage options."
Cons: "They turned the flight around, getting us home hours later than what was supposed to be"
Pros: "We ended up with the exit row seats - awesome, especially for my 6'6" husband."
Cons: "We each had one bag- a backpack for him and an incredibly small roll bag for me. We were told we absolutely had to check the roll bag as space was limited. There were 3 off duty flight attendants sitting next to me and each had 2 large bags. Multiple other people had multiple oversized bags they were allowed to carry on. This infuriates me. I brought one bag, and a smaller than regulation one at that and I had to check it because other people were allowed to bring multiple bags. If you know a flight will be a tight squeeZe, limit people to one bag each."
Cons: "Rude attendants."
Cons: "During my round trip my flight was delayed 4 times and canceled twice. On the first cancellation I had to get a hotel room because the next flight wasn't for 24 hours. Then, that flight was canceled but the booked me on another airlines. At first they were going to make me wait another 24 hours until I had told her that I had already did that once. The desk clerks were rude on every encounter."
Cons: "Delayed and delayed and at last cancled the flt. It's Uniteds tradition to cancled the late evening flt. Stupid airlines."
Pros: "attendant was very helpful and friendly"
Cons: "flight was late and missed my connection, causing me to wait several houes to nake the connection to SLC"
Cons: "The seats are ridiculously small and cramped and hard. Didnt realize i was booking a "puddle-jumper" to go cross-country. Also-i wish you'd bring the screens back. Neck was so kinked from being on my own so long."
Pros: "Crew was very polite."
Cons: "Squashed in like sardines in a can, but that's expected when flying economy. NO DISLIKES."
Cons: "Additional fees for extra space were 1/3 the cost of my flight"
Pros: "Nothing everything was horrible absolute terrible customer service"
Cons: "Didn't offer vouchers or accomodations Classified delay as weather when we were told in Ohio it was a mechicanical I was extremely distraught began crying horribly became extremely dehydrated & went into urgent care once returning to PHX"
Pros: "Everything was fantastic"
Cons: "It was late boarding and landing. Our bags were sitting in the rain."
Pros: "Fast puddle jumper from CMH to IAD."
Cons: "United has replaced all gate agents with contractors. It is abundantly clear. No stakes in customer service, these folks are just slightly above automated robots following scripts verbatim with poor skills speaking English."
Pros: "As pleasant as possible."
Cons: "Nothing negative to note."
Pros: "Vegetarian food was available and that was the only likeable part for me. Every else was strictly ok."
Cons: "Nothing exceptional. The flight crew definitely needs to to tone down on their attitude and customer service skills. Short distance traveling is fine but definitely not recommended for long distance."
Pros: "Window seat. On time. Courtesy of staff."
Cons: "Cramped. Tight fit for such along flight. Squoze in."
Airlines flying from Ohio to Colombia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ohio to Colombia
Masks required on board, masks provided on flights from Ohio to Colombia
Social distancing seating
Middle seats unavailable to book on flights from Ohio to Colombia
Testing for antibodies, testing for symptoms for flights from Ohio to Colombia
Waiving of change fees. Search flexible flights from Ohio to Colombia