Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "The boarding crew wasn’t friendly"
Cons: "Tv wasn't operating correctly"
Pros: "All was great!"
Cons: "Seats are too small"
Pros: "The flight itself was excellent. Friendly, helpful, kind — great attendants and crew."
Cons: "The flight was delayed 4 hours. We never found out why exactly. That was a little tough but staff was great"
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Pros: "Nothing three hours late I went to dc and then took the train"
Cons: "Having food & being on time would’ve been nice?"
Cons: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Cons: "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."
Pros: "Smooth flight"
Cons: "No drink/snack service because of shorter flight times."
Pros: "Horrible storms kept us in the air for at least an hour past our scheduled landing time. And yet we experienced virtually no turbulence. The pilots did an excellent job of keeping us updated, kept things as smooth as possible with the bad weather and we had plenty of movies and games to choose"
Cons: "I was charged an extra $100 because my bag was 10lbs overweight. Where is this crazy fee communicated on their website? And why does it have to be so much? I didn't have a way to weigh our bag before we left. I had no idea it was so heavy - ridiculous price."
Pros: "Crew was great, just not very much room."
Cons: "Larger seat room."
Pros: "Crew was very friendly. Food was excellent"
Pros: "The crew was fantastic."
Cons: "Seats, leg space, noise. The seats in coach were too close together and the entertainment system was slow and seemed outdated."
Pros: "Being that I needed to book last minute due to my other carrier only having one flight headed back to my destination, of which they weren't even sure if it would be taking off...Delta came through in a pinch. It was my first time flying with them but the ticket agent was helpful and attentive"
Pros: "Crew was very professional. Seat uncomfortable. No entertainment. did get water or coffee."
Cons: "more leg room is needed"
Cons: "Seats were a little tight."
Pros: "Not sure why this flight was delayed inbound. But it made the departure late by over 30 minutes."
Pros: "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
Cons: "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."
Pros: "Flight was safe, smooth & fast."
Cons: "Aiirlines always want to try and chargel extra money for everything. If you purchase tickets back in February and still can't sit with your significant other that's a problem to me."
Pros: "On time."
Pros: "The people was relaxed and the flight attendant was polite and professional.. everything was on time"
Cons: "Nothing at all great service"
Pros: "Roomier than a lot of airplanes."
Cons: "Bumpy ride. Nobody's fault."
Pros: "Flight crew is helpful. We travelled with my 82 year old mother who needed some assistance, especially for our short connection times, and they made sure she and our whole group made it to the connections on time."
Pros: "I liked booking/purchasing my ticket on Kayak on June 3rd."
Cons: "I did not like arriving for my 4:50 PM EST flight at 4:10 PM EST and being told there is no way I can make my flight. The crew at CVG’s Delta desk is incredibly uninspiring and not helpful at all. A lot can be done in 40 minutes and they made little to no effort helping me make my flight or to get me on another flight on 6/13 that would get me home to Colorado Springs the same day."
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Pros: "Boarding was fine. And service was good."
Cons: "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
Cons: "The attendants at the delta counter in the airport were very rude and told us we were nit elite member when in Lima and Mexico was at the contrary"
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Cons: "Flight was late by almost 2 hours!!!"
Pros: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Pros: "Nice and attentive staff, smooth on and off."
Pros: "I fly non Rev so it's great to fly economy comfort for free"
Cons: "Seats were available so not a bad experience. Sometimes not knowing if I'll make the flight is unnerving. It's worth it however for the flight benefit I book directly through Delta so very curious how and why Kayak is requesting this survey"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Cons: "I have never been to Billings, so I find it rather difficult to review this flight that I have never been on."
Cons: "had to check my carryon which got WET sitting outside to be loaded on the plane. It was a cloth bag."
Pros: "The crew chief"
Cons: "Water not to top; towel holder broken. 20 minutes for wheel chair to arrive"
Pros: "Didn't nickel and dime us about snacks or entertainment. Warned us about turbulence, but it wasn't too bad, thanks to the pilot for doing his best to keep us on an even keel. Did not feel,squished in the "comfort" or Premium Economy seats. In the lowered expectations world of modern air travel, this was relatively OK, which means I recommend it and would fly with them again."
Cons: "I told you my daughter's birthdate, you know her age, don't require me to call you and wait on hold for 30+ minutes for her to not be seated by herself."
Pros: "Flying to Portland was trouble free."
Cons: "No complaints here"
Pros: "Really surprised to see that Deltas new 737's had free in seat entertainment."
Cons: "Boarding was a little awkward."
Cons: "i checked my bag and did not have any carry-on. Generally, i feel i should be offered boarding before all the masses who try to carry on bags that are too large and need to be gate-checked....they clog up the ramp and aisles once on the plane (this is a general complaint that is not directed at Delta specifically...applies to all airlines)"
Cons: "Seating is too crowded"
Pros: "Tail winds provided an early arrival. When my flight was rebooked due to a delay on my first booking I was upgraded to Permium booking and drinks were complementary on the flight from Atlanta to Philadelphia."
Pros: "The crew was fine."
Cons: "The flight was packed full despite the ongoing pandemic. I will avoid flying American Airlines at all costs in the future. I was disgusted with how many people were jammed into this plane. The woman next to me was sniffling. I was so uncomfortable the entire time."
Pros: "Not much"
Cons: "Why no service in first class?"
Pros: "Liked we actually made it."
Cons: "Another delayed American Airlines flight where the temperature in the cabin was as the overall apathy of the employees."
Pros: "The flight attendants were the best!"
Cons: "Even though there were 4 seats across, the rows were too close together and there was absolutely no space at the back by the toilet. The last 3 overhead bins were non-existent for passengers (being taken up with flight equipment). Extremely uncomfortable plane!"
Pros: "You sold my seat , now I am sleeping in the airport it is no nice"
Cons: "Yes if you keep my seat"
Cons: "We landed early and had to wait 45 min on the runway."
Cons: "Plane was delayed 6 hours- not AA fault but could have compensated by providing some food without charge"
Pros: "Crew professional and competent"
Pros: "Clear communication on flight boarding"
Cons: "Attendant could have been more friendly."
Cons: "Due to missed connection, computer booked me on later flight, but in the wrong class (i.e., not first class as ticketed). Very helpful agent at O'Hare was able to remedy this though (didn't get her name. 6/25/19 at help desk near O'Hare gate L4, 7PM)"
Pros: "Nothing to complain about. A nice, calm trip."
Cons: "It would have been nice if members of my group could have flown together instead of being scattered around the airplane."
Pros: "The entertainment system is pretty cool and complete. There seems to be more room on coach."
Cons: "The usb charger for my seat didn't work. The power cord kept falling off."
Pros: "Courteous crew and staff"
Cons: "Check bags online for all flights"
Pros: "We didn’t crash."
Cons: "Very confused as to why I am receiving messages regarding confirming flight and post flight review when I did not purchase this flight. I watched it, did NOT book it. I should not be charged for it."
Pros: "I specifically flew today to catch their Boeing 787 while it's on its test flights. New plane, obviously clean and great entertainment in seatback."
Pros: "The boarding agent and flight attendants were on, although the flight attendants didn’t do a second drink service on a six-hour flight out of laziness but blamed turbulence. (There were 2 hours after the turbulence with fasten seatbelt signs off.)"
Cons: "No in-flight entertainment except on your own device. No power, ensuring your device will die on a long flight. The old US Airways fleet from the Northeast is awful. And the lazy flight attendants didn’t do a second drink service."
Pros: "Good seat though cramped."
Cons: "Cramped. I don't like in flight credit card offers."
Pros: "Departure was on time"
Cons: "Really hard seats, no phone charger outlets, on board WiFi didn’t work"
Pros: "Flight was delayed so much that I would miss my connection so I never went and am on a new flight today on a different airline"
Pros: "Everyone was pleasant and helpful, food was good and plentiful."
Pros: "Smootm and in early."
Cons: "Not knowing no gratis drinks were served."
Pros: "Flight was delayed then cancelled. No explanation, apologies, or provision for accommodation was made or offered!"
Pros: "We took off and arrived on time. That was the only thing they did right."
Cons: "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
Pros: "The pilot was great. Avoided turbulence and arrived about 20min early. Easy to find seat and stow bag. Smooth takeoff and landing."
Cons: "Alaska airlines was who I thought I was riding with but the itinerary changed past min. Gate change and the airline itself was changed. Really confusing since I printed my boarding pass the night before."
Pros: "Nothing special"
Cons: "BWI check-in crew is not friendly, not related to Japan Airline."
Pros: "Flight attendant, David, was extremely professional and nice."
Cons: "Our luggage was ruined and our stuff inside in bubble wrap was smashed to bits!"
Cons: "They kept changing Gates and it took 2 days to get my luggage, and the airport staff when I went to collect it were very Blaise and not particularly helpful"
Pros: "great flight! THank You"
Pros: "Flight was smooth, left on time and arrived early. All the staff were friendly, even humorous."
Cons: "They put a bunch of crying babies next to me, other than that it was a good experience."
Cons: "Very very cramped"
Pros: "Efficient boarding. Decent communication during delay of previous flight (delay of 4+ hours), friendly and helpful crew on the delayed flight."
Cons: "Dirty plane. I had to clean my own seat with a wet wipe and some paper towels. Previous AA flight delayed by 4+ hours causing a missed connection."
Pros: "Very pleasant employees at the Hattiesburg/Laurel airport. We were thanked for our patience even though it wasn't directly their fault for the call-out."
Cons: "They kept delaying the flight in Hattiesburg because of someone who called out earlier in the day. My family had to take off of work early to take me to the airport and it was difficult to know how late they could work due to the flight delays."
Pros: "Flight was on time. Easy to transfer luggage from an international flight to a domestic flight. The crew was accommodating. It is such a short flight that there were only pretzels and water without ice served on this flight. There was no entertainment on this flight. Small, clean plane for a less that 1 hour flight."
Pros: "When I arrived at the airport to see the scheduled 9:30a departure was pushed back to 1pm, the gate crew did a good job of keeping us updated and they even provided lunch! The plane was undergoing maintenance but they found another plane and did not have to cancel the flight, and ultimately got us to our destination safely. Crew was very nice."
Cons: "Flight was delayed 4 hours so my half day of travel became a full day, half of which was mostly wasted at the airport. Would rather have been with my family than sitting at the airport."
Pros: "It's not the person at the gate's fault. She tried to be very informative and kind."
Cons: "The flight was scheduled to leave at 630am. It's currently 945am and I'm still in the airport. Now a new maintenance issue was found. Flying is a first world luxury with first world problems."
Pros: "It was fine. Nothing special, nothing wrong. On time."
Cons: "Sat on the tarmac for 35 minutes without a single announcement as to why there was a delay."
Cons: "We didn't have hot beverage service due to turbslsnce and the attendant never came back to offer my 84 year old mother another choice"
Pros: "* on time * courteous staff"
Pros: "Staff was pleasant and efficient. Schedules met my needs."
Cons: "Seats on smaller planes were very tight!!! It's not just your butt in the seat but where do you put your elbows?!?!?!?"
Cons: "Significantly late & rude, as usual."
Pros: "There were charging outlets. Bravo!"
Cons: "They lost my baggage"
Pros: "the flight was on time coming and going"
Pros: "The professionalism of the crew."
Cons: "The flight left late and they did not explain why their was a delay. The landing was not smooth. It was a rough landing."
Pros: "I liked everything from the way they got everyone on the plane to getting everyone deplaned."
Cons: "I didn't have a problem with the airline. Just a couple of passengers."
Pros: "Absolutely nothing"
Cons: "Our flight to Nashville AND our flight back to Dallas were both delayed due to "maintenance". Each time was a delay of a couple of hours causing us to miss both of our original layover flights. As a result, we missed TWO very important business meetings that ended up costing us over $10,000! We were unable to provide paychecks to employees! After spending 2 entire days sitting in the airport waiting, we were offered a "food voucher" for $30, were advised to go pick up our luggage first, but they failed to mention we would be unable to get back through DFW airport security just to eat!! We had to take a taxi back to our hotel for over $100 and they didn't offer help with that or anything else. This airline is the worst!!! Unless there is significant compensation offered, I will do anything and everything to destroy their reputation further. I'm in the marketing industry and am very capable of getting the word out to millions. American Airlines... 9/11...Never Forget."
Cons: "The trip was amazing. Our flight attendant Sonia was wonderful!"
Pros: "Left on time, arrived on time"
Cons: "Even though we checked in and had our boarding passes, we had to wait an hour for Frontier’s bag drop. Fortunately there wa s a minimal wait at the security checkpoint, so we still made our flight... barely."
Pros: "on time arrival and departure, polite crew"
Cons: "uncomfortable seats, tight fit"
Pros: "STAFF WAS FRIENDLY"
Cons: "SEATS ARE VERY UNCOMFORTABLE"
Pros: "The other passengers were great."
Cons: "My flight was delayed so I missed the concert I was attending, so I lost money. It was extremely turbulent and I was sick. The flight attendents were extremely rude."
Cons: "baggage issue paid for personal item frontier web site confusion"
Pros: "I was supposed to fly to Denver at 2:00 today, and I'm still stuck in Cleveland!!! Not sure when I'm gonna get home!! This is utterly ridiculous!!!"
Pros: "I like that they let us board in the beginning with a child so that we could get situated before everyone else was on there."
Cons: "Paying for my seat to be by my two-year-old grandson. Paying for a pop or beverage on the plane."
Pros: "I enjoyed the swift flight. It was long, but Frontier made it very enjoyable."
Cons: "There was nothing that I did not like. Everything was perfect!"
Cons: "I am never flying Frontier Airlines again. Hidden fees everywhere that make the price much, much less of a deal than it looked when I did the price comparisons against some legitimate airlines. Frontier charged for carry-on bags, tried to charge for seat assignments (all of the available seats & not just the desired ones), charged for every beverage including sodas. Frankly I was surprised they didn't charge for water! Seats didn't recline at all & were like sitting on a metal folding chair for 5 hours. Food tray was about 3 inches wide, could barely put a plastic cup on it let alone a laptop or anything like that. Deceptive pricing combined with crappy accommodations - a combination I will avoid next time."
Cons: "Another plane malfunction! Last time we flew Frontier we were stuck for 2 days in FL! Never was another plane brought in for us. Never was another flight to,Cleveland bumped so we could return home. At least you figured out that disaster and we were able to board a plane scheduled for Philadelphia, which bumped that passenger to a flight 3 hours later. And the stories of horror other passengers had last night...all about Frontier, one man previously had totally missed a cruise! This is not how to maintain nor run an airlines. I will not be giving Frintier another chance."
Pros: "The flight left on time and arrived early."
Cons: "I didn't like that I had to pay for a carry-on and a seat assignment. And then to find out when on board, that I had to pay for any snack or beverage. Good thing I had a water in hand. I had flown Frontier many years ago when I received good service. This flight was just transportation....not a service oriented flight to get you to return. Also, we waited for 1/2 hour at baggage claim for our bags to finally appear..."
Pros: "Boarding was easy and efficient"
Cons: "Seats aren't the most comfortable. Tiny tray tables and the seats don't recline"
Cons: "Delayed flight and overpriced luggage fee - higher than other airlines - I have flown a few times with frontier and every flight had been delayed by mechanical problems - the flight at the gate next to mine also had the same problem."
Cons: "You could not adjust the seat backs, stuck in the upright and locked position for 4 hours. Tight leg room. Would not do it again."
Pros: "I like that it is inexpensive because I would not be able to fly otherwise."
Cons: "I've ridden Frontier several times but never have I ridden on a flight that doesn't even let you put your seat back. For a 4 hour red-eye, this was a huge disappointment."
Pros: "The attendants made sure every one was comfortable before the flight took off, after the doors were close the offered open seats to customers that looked a bit crammed. They were very accommodating. I didn't eat any food, but it smelled amazing. I would definitely suggest Frontier to any one flying I know I will be booking with them again."
Cons: "The chairs weren't the most comfortable, luckily it wasn't a long flight. Is a bit much for checked in baggage. I understand charging for extra luggage but the first checked bag should be complimentary."
Pros: "Smooth flight, arrived early, fast boarding pricess."
Cons: "Everything was fine, no foodand only water for free, which was expected since rates are so low. So low score is only due to N/ A not being an option to rank."
Pros: "Cheap prices for round trip."
Cons: "Having to pay to pick your seat, minimum of $12 (suggest that you pick and pay as soon as you book for good seat selection). Checked bags are $30 each way, and you must pay for your normal complimentary items on other airlines. Don't be penny wise and pound foolish. Just pay the extra money for convenience!"
Cons: "Add on baggage charges ! Dont suck people in for base price then charge for a carry on !!!! Also web site didnt allow me to pay for bags and accept the discounted price !!!! The above practices are not sound and ethical business procedures ! Gail guzzo @ firstname.lastname@example.org"
Pros: "Pleasantly surprised. Trip was marred by alcohol service to people who were obviously already under the influence and disruptive to those of us around them."
Pros: "Crew was polite and professional. The flight was on time or early and take off and landing were uneventful."
Cons: "Seats were very hard and narrow. I got a stiff neck from having to lean sideways due to a broad shouldered man next to me. The baggage charge was pretty steep. All the additional charges add up to what a regular priced flight with comfortable seats and beverage service would be."
Pros: "Cheap tickets great staff and comfortable flight"
Pros: "Round trip from Cleveland OH to Orlando FL was $73, you can't beat this. Of course with such a good rates you have to expect the airline to make up the difference with added fees."
Cons: "Heavy fees for baggage, there are no complimentary drinks or snacks - you pay for everything. Still a great deal if you are just traveling for a day or two and can fit all of your clothes, ect, in a briefcase or small personal bag - then you will not have a checked bag or carry on bag fee."
Pros: "I got more than I bargained for. On a short flight (2hrs), I don't need frills. Everything worked, crew was professional. Price was excellent. Paying for extras doesn't bother me, but I understand it's a concept that many people need time to get used to. I'd way rather pay for my carry-on or even water than to have to subsidize the cost of yours."
Pros: "Did not feel like cattle"
Pros: "The flight was on time! Even landed early!"
Cons: "We had to wait for a long time to get our luggage!"
Pros: "The website did a great job of explaining all of the odd extra charges. Prices for baggage were discounted because of the offseason, but I would have been annoyed if I paid the much higher "normal" pricing. The math would have made the tickets more than major airlines that include food, entertainment, and staffed baggage check-in counters."
Cons: "Each time waited 25-45 minutes before staff arrived at baggage check-in. Then 4 employees would come at the same time. I understand saving costs, but couldn't they just use less staff to always have somebody at the counter? The labor cost would be the same."
Cons: "Have to pay for carry-on? Paying for oxygen would be a logical next step."
Pros: "The flight was on time eac way and arrived early ."
Pros: "The plane we took, eventually, did not crash."
Cons: "There was a "maintenance issue" with the plane. That can happen. But the way the airline handled it was the problem. Every couple of hours they would push back the departure time. After being delayed 6 hours they told us, "The plane IS REPAIRED, but the crew has timed out." So the departure time had to be pushed back another 3 hours. 15 minutes before that time elapsed they announced that, while they now had a crew, the plane wasn't actually fixed and they were going to bring in another plane in another 2 hours. Before boarding, they announced they needed to move some passengers to different seats, "because there were less passengers than originally scheduled" to balance the weight. This turned out to be a lie because it was a different plane model. I was moved from an upgraded seat to an unsatisfactory one with less leg room. When the plane finally did come in we sat on the tarmac for 60 minutes before taking off. They announced complimentary drinks AND snacks for the delay. And, while I don't get excited one way or another over a bag of peanuts, when the air-waitress came around and tried to charge me for the snacks and claimed that it had never been promised, it was really annoying. Delays happen. Please don't lie about what's going on."
Pros: "We arrived 30 mins before scheduled time"
Cons: "Stuartest were rude and mean. We sat on the plane for 1 hr before they took off. They had an issue with a door censor and while they fixed it the entired plane smelled burnt. This smelled persisted until we took off. It was scary to even fly in the same airplane. Next time i will pay more money and feel more securw and confident in the plane."
Cons: "After nickel and diming to make the ticket price higher than other flights, the flight itself was delayed for more than 7 hours. Don use this cheap, poorly managed airline."
Pros: "Seats are not very comfortable."
Pros: "1. clear detailed announcements by the one on the PA 2. smooth flight, left on time, good landing 3. allowed changing of seats since flight was not full 4. crew were cheerful Note: I put OK for food and entertainment (but actually this is an Not Applicable answer; as i did not purchase any food on board, and there was no entertainment on board)"
Cons: "1. carry on baggage - I had one that was in a large soft carrier bag that i carried like a handbag over my right shoulder-- the pleasant male counter officer did not say anything but a younger female personnel said it costs US$45 for a carry on bag, fuss was made by her about how the soft bag height was "slightly higher" than the carryon baggage steel rectangular measurement guide nearby. I removed a couple of important items to put into my check-in luggage, paid US$40 for it. Then I was given the OK. After that, I observed several people with hardcover luggages, carry-ons and backpacks (i.e. 1 carry-on that was definitely a lot larger than mine (with wheels and all) and bulky backpacks) ... By the way, the soft bag fit OK under the seat in front of me as it was a "soft" bag and I had leg room too. This made me feel it is a racial discrimination since I am a foreigner Chinese. It marred my otherwise 1 month enjoyable trip to various parts of USA."
Pros: "I like everything nice people fast operations reached on time to destination."
Pros: "Please add a "No Response" or "Not Applicable" response option to this submission form to ensure statistical significance."
Cons: "They charged extra for everything .... even carry on luggage. We flew to Orlando, FL for Thanksgiving, paying extra for an early, direct flight. The flight was delayed over 7 hours and they gave us a $10 meal voucher that was not accepted by any of the vendors in the airport. On our return flight, more delays. We were not able to check in online because we had a CREDIT balance so we had to wait in the ticket line to check in. NO plans to use the $100 voucher they gave us that has to be used in 90 days."
Pros: "Crew was nice."
Cons: "Five hour delay. No food with the flight. One cup of Coke was given because of our delay. Thanks..."
Pros: "Once in air flight was fine"
Cons: "five hour delay in taking off"
Pros: "The boarding process was good."
Cons: "The flight attendants spent most of the flight joking around with two young female passengers one row behind me. I was in the second to last row. It was a 5:30am flight and no one could sleep because they were so loud. Also the passengers to who you crew was speaking kept swearing and we had kids by us. Very unprofessional crew. Also, I chose this carrier because if the low fare. By the time I was done paying for all of the extras like a seat (really?!) I would have saved money going with a different airline AND had a better choice of flight times. Oh, and free water on the plane."
Pros: "Boarding was fine, airline crew and pilot were Phenomenonal."
Cons: "I hate the fact that I had to pay for a carry on."
Pros: "New plane"
Cons: "Pay extra for everything"
Pros: "Only conveniance was flight leaving Cleveland was non-stop and at a time i needed."
Cons: "Bare bones, seats have very lttle padding, narrower than most, pay for everything, bags, carry ons, drinks. With all that said the fares are equal to other airlines."
Pros: "The fare was good, even after add-ons it was somewhat cheaper. But, if there are too many, that disappears."
Cons: "The seats are too close together. My knees were pressed into he seat inform of me, I'm only 6'3". There is no way to scrunch down in the seat and use the seat back for a head rest. Most uncomfortable seating I've ever experienced. Encountered one slightly condescending flight attendant."
Pros: "Cost of flight"
Cons: "Cost for everything but ice water extra, web site did not work to pick seat or to upgrade seating."
Pros: "The flight left on time and landed early."
Cons: "I think water and juice should be free."
Pros: "Price was right and flight schedule was convenient."
Cons: "Check in confusing and seats not comfortable."
Pros: "The flight was great. Attendants were very helpful and courteous. Assistance when needing wheelchair was great. We will definitely fly frontier again."
Cons: "The two little kids behind us screaming and kicking most of the flight."
Pros: "Like the price. $49 flight Ohio to NV. Had to pay for bags and drinks etc, but fine by me bc I didnt need those services."
Cons: "Couldn't check my bag in until 4 hours before flight. So I had to lug it around pre security...and due to construction, there was no where to sit or relax presecurity. sucked. Also, I sat in back of plane. I could hear the flight attendants talk about how low their paychecks were, their family issues, relationships, etc."
Pros: "The pilots flew quickly and the crew was understanding about the delay."
Cons: "It was delayed by about 3 hours. I'm 3/4 on delayed spirit flights and probably will never fly spirit again because of these delays."
Pros: "The flight was smooth, take off and landing excellent. Late Departure was the only real negative to the flight. Their flight attendant that did the announcements was funny and relatable."
Cons: "The seats are horrible. The late departure was annoying, but I had not connections or appointments that were effected."
Cons: "The flight was canceled and i didnt recieve a call or email"
Cons: "Seats are NOT comfortable!! Flight was delayed, not worth paying less"
Pros: "Everything worked flawlessly. No problems. Nice people."
Cons: "Spirit treats people worse than any other airline. Least amount of legroom, no reclining, deceptive and excessive fees for baggage. Avoid like the plague."
Cons: "My flight to LAX was delayed due to tech problems. Staff lied and said it was weather, found out later from pilot it wasn't. Missed my connecting int'l flight, had to pay $450 out of pocket. Spirit doesn't want to reimburse and instead offered $50 voucher. $50?? That is how much they charge for 1 bag. Ridiculous. My first experience with Spirit and may be the last unless they reimburse me. In LAX they make you check in "online" on a kiosk (presumably to save you time), then make you wait in line for another hour to drop your bag off. WTH? What's the point of that charade? Worst check-in experience of my life. This airline won't last long if they treat people this way. Their own staff appeared miserable and on the verge of homicide or suicide. No wonder."
Cons: "Every leg of flight was delayed 2 + hours the whole trip was horrible"
Pros: "The flight was great"
Cons: "The seats were uncomfortable"
Cons: "my seat did not have a emergency pamphlet - this may be the way we flly now - but it appeared just a bit cheap charging for everything. - it makes me wonder if the maintenance is done regularly."
Cons: "The seats were small."
Pros: "Very smooth. The flight was full but the attendants were super welcoming and attentive. Could have been a little more leg room. Buy for an economy flight, it was just fine. Boarded a bit late but departed and arrived on time."
Pros: "The flight take off was delayed only briefly, but it arrived on time. The time for departure was very convenient for us."
Cons: "My 16 month old granddaughter's car seat and stroller was supposed to be delivered at the gait, but instead was delivered at the baggage claim area. The car seat was soaking wet and we had to use her blanket and some other clothing to make it partially suitable for her sit in her car seat. We fly 2-4 times a year on different airlines and with the pre-check status we are able to get through security rather quickly. In the absence of pre-check (because Spirit airlines does not have that facility) we were in the security check line for a long time. Our grand- daughter was upset and crying. Fortunately, eventually someone from the security department came to our assistance and expedited her and her parents' clearance"
Pros: "Everything was great especially the price."
Cons: "Seat didn't recline, other than that no big deal."
Pros: "Low cost travel."
Cons: "We got non-reclining seats at the back row of a full flight. Somewhat restrictive but we arrived at the same time as everyone else."
Pros: "You can't find a better bargain than this airline. Yea that don't offer the in-flight amenities like peanuts and pop (free) but who cares."
Cons: "The only flights that were delayed out of Cleveland were Sprit flights. We were 1.5 hours late and I didn't receive an email notification. Just before we left home we got an email from Kayak that said the flight was on time."
Cons: "Luggage weigh cost delayed flights both ways"
Cons: "2 hour delay, uncomfortable plane"
Cons: "1-No warnings about the difference in baggage prices depending on when you pay for the baggage--5 different baggage prices?? Ludicrous 2-Spirit Assistance at the airport did not state that if you are there more than 1 hour prior to the flight you could take advantage of online baggage fees rather than in airport fees at 2X+ the on-line rate 3-no such thing as carry on luggage--pay more money to handle my own bag--what the heck is that? 4-no free snacks or soda--the flight prices are not THAT discounted to not provide either snacks or free carry on luggage 5-SPIRIT website stinks--why on earth do I need an account in order to pay for bags which was not clear anywhere on the website 6-NO feedback link on the website nor customer service information to provide feedback--no wonder--most customers on the flight were disgusted 7--no leg room--I am 5'9" and was folded in the seat--it has to be a horrible flight for anyone taller than I 8-the seats did not recline so you weren't even able to sleep to forget all the other deficiencies of this airline 9-the attendants were not interested in the passengers"
Cons: "The time for checked luggage to get to the baggage area was terrible! Had to wait almost an hour."
Pros: "Efficient and quick boarding. Helpful and courteous staff. Humorous flight crew. Great value and no layovers necessary. Will fly Spirit again"
Cons: "Wish they participated in TSA PRECHECK."
Pros: "good fare"
Cons: "Hard to travel if charged for carry on . Delayed by one hr and half"
Cons: "It was delayed five times and then cancelled. There was no flight to Tampa."
Cons: "No food , no entertainment,no room to seat- misleading ticket price"
Pros: "Nothing on this flight was even remotely to what I would call satisfactory. Nor redeeming."
Cons: "This time of year was spent more so in airports waiting for delays and dealing with bad weather and LACK of contingency plans to get THIS flight replaced since this worthless cheap company didn't offer a replacement within 24 hours of this CANCELLED flight. The problem with an airline is not about the price it's about dealing with customers who are STRANDED during the holidays. I had an international flight on the 31st to get back abroad where I study. It was upsetting the lack of service to get my flight rescheduled, it was highly unprofessional how they didn't have a rational solution to get back on the 29th of december. I wish this site, would take over and help us rebook our flight. The problem with our service from Spirit was they would reimburse both flights, but then I would have to go to an airport would be taking a risk to not get a flight when driving 1-5 hours to airports around throwing away valuable time. They said they would give a $50 voucher for a reduction in another flight, but this is NOT at all enough to compensate for the stress I (and my family) were put through. This is the worst experience with an airline I have ever had used. I would not EVER recommend this to anyone flying."
Pros: "The price was attractive. Too bad it was fruitless."
Cons: "Upon arriving at the airport, I was informed that my flight was canceled. They robotically said that the next flight isn't until over a week later (well after my scheduled vacation ends), and offered a refund as the only thing they could do. Frankly, a refund is literally the least they could do; there was no effort put into finding an alternate flight or offering other means of compensation for the inconvenience. Had I been in charge of this, I probably would have offered at least a voucher for a discounted future flight, so as to promote further patronage. When I asked why it had been canceled, they said some ambiguous nonsense about security in Fort Myers. When I then called Spirit Airlines, they said it was due to weather. Furthermore, the agent on the phone was equally unhelpful and uncaring as those in person. She explained that because I accepted the refund, there's nothing else they can offer. I tried to explain that those at the counter gave me a refund because it was the only option. In short, this was my first experience with Spirit, and I got the distinct impression that they had no interest in customer satisfaction whatsoever; they are solely in it for the monetary exchange. Once that transaction is complete, they want to be rid of you."
Cons: "Baggage claim took 50 minutes 40lb weight limit on bags After you buy tickets they add every fee imaginable Have to pay to pick a seat Fly southwest if at all possible They don't tell you until after you purchase the tickets that it doesn't include luggage or choosing a seat."
Pros: "Crew was friendly & boarding was quick."
Cons: "Bought flight because it was cheapest advertised; however, paid $36 for my one carry-on and another $56 for my one checked bag! The $25 extra was due to it being over their 40# weight limit (other airlines allow 50#). I'm very petite (5'2" & 105#), but still felt the seat was extremely small! Upon landing, there wasn't a gate available; so we waited nearly an hour to de board the plane. The passenger next to me said that's happened 4 of the 5 times he's flown Spirit (1-3 hour waits!!). Lastly, our luggage took a considerably ling time to arrive at baggage claim. Although we landed by 6:43, it was 8:30 before I had my bag and could leave the airport."
Pros: "5 flights in a row and its always been a huge Frick end delay and not arriving unyil.hours later. I'm done with spirit for good"
Cons: "Flight cancelled. Rescheduled for following day."
Cons: "Just really unorganized. I don't complain much but honestly I would rather spend a couple $100 more to fly a different airline. They get you from point a to point b just expect a lot of delays. Don't fly this airline if you want to be on time for anything. Seats are really uncomfortable."
Cons: "if the plane had not been an hour late, this Spirit flight would have rated "OKAY". first time with them, and they lived up to their "a la carte" rep. i am sure i am not the first person to joke about this, but i was shocked that i didn't have to slip a fiver into a slot in order to use the toilet. with all the add-ons, there is absolutely no benefit price-wise to flying with them. if you are carrying one small item, traveling alone, not in a hurry, i bet you'd love 'em. but any normal adult would feel cramped/gouged/abused. what a weird business model - folksy/hip/sarcastic ad copy that jokes about the lousy treatment you can expect to receive. such is the new economy."
Pros: "Price..super obnoxious flight attendant.. She tried to be funny but was insulting.. At the end of flight said if we didn't like flying Spirit..try Jetblue"
Cons: "Landed at 6:27pm....did not get off plane until 8pm. Very frustrating having to sit on the plane that long because the "gate was not ready" and it would be "10 to 15 minutes""
Cons: "Embarrassment of a company"
Pros: "My first time flying a low cost carrier, I was impressed. I hope Spirit realize those planes won't stay new forever and need to maintain the interiors to keep that new look. The staff in general were courteous and competent I would fly them again."
Pros: "Very very nice aircraft !! Brand new airbus a320 very clean and quiet. The seat i purchsed was as expected(Big fromt seat). Pleny of leg room and space between the other passenger. Crew was not so friendly. Pilots did a great job very smoth ride and nice take off and landing."
Cons: "The price for this airline ticket ended up being much more than expected. Pay for carry on and seats etc. had a real hard time printing my borarding pass beacuse you cant print it from your phone or get an e-ticket. It has to b done on a land based computer. All of which i was never told during orignal purchase."
Pros: "The only thing I liked was the non stop routing. Opposition is mostly with a change. But the seats are terrible (I am tall) and the over head binds are very dangerous. (I am tall and have a scar to support the poor, old fashioned overhead bins."
Cons: "The attendants seem to have a competion going for "who can butcher the announcements by speaking rapidly and harshly. It added to the sophomoric attitude thought."
Pros: "Flight was on time"
Cons: "Seats are small, hard and don't recline. The cabin was very warm through out the trip. Even a cup of water comes with a charge."
Pros: "Nice smooth ride"
Pros: "Ease of booking"
Pros: "The crew was great and had a sense of humor. The seats don't recline and every drink or available food you have to purchase."
Cons: "The seats aren't good and you have to purchase your seat for additional fee. The drinks and food was an additional fee and carry on luggage is additional fee. So on top of my ( I thought) was an inexpensive ticket was additional charges of $210.00 for my husband and myself luggage. Then....they lost my luggage and I had to wait over 24 hours to receive it. I received it and my luggage tag was ripped off the luggage and the zipper was broken on a bag that was less than six months old! Very disappointed. I will NOT fly this airline ever again. Everyone that I have talked to since said the same thing. I'll stick to United and Southwest for all my future trips!"
Pros: "Plenty of room. Seat were great employees were great. Will be using the airline more often"
Pros: "The price was great. The flight attendants were really nice. The seats were comfortable."
Cons: "That they charge extra for bags that used to be considered a carry on."
Pros: "Very efficient Well run. Well organized"
Cons: "My bag was damaged. Ripped a big hole in the bag I checked. I just bought this bag to travel. Disappointed about the damage. But things happen."
Pros: "Good flight good crew!!!"
Pros: "Have a great flight."
Cons: "No problems"
Pros: "This flight was too long not to have reclining seats."
Airlines flying from Ohio to the U.S. Virgin Islands have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights