Cons: "Broken backup computer not identified until 5 minutes before takeoff. Pilot said would be delayed one hour. Delayed four hours and didn’t get in until midnight, with busy day at work next day. Four hours is a lot longer than one hour. Just say four hours up front. Luckily we didn’t have to make a connecting flight. I would have been quite upset if I missed a connecting flight because they said it would only be a one hour delay and I didn’t try to switch to another flight because I was falsely told it would only be one hour."
Pros: "Free entertainment and food!"
Cons: "More space"
Pros: "The crew and service were excellent."
Cons: "There needs to be WiFi entertainment options when you bring your own device. Also, there were very few options for food choices for people with allergy concerns."
Pros: "smooth ride and landing"
Cons: "Arrived @ 20 min late because we departed @ 25 min late."
Cons: "Charge for movies and entertainment"
Pros: "This was my 3rd flight with this airline and I wish they serviced the nations in the Atlantic"
Cons: "Please start an operation on the atlantic side of the world"
Pros: "I usually have a great experience with kayak."
Cons: "I meant to book a flight for my brother, but because I was logged into kayak, it automatically put me as the passenger. I didn't realize the mistake until 2 hours before the flight. Couldn't transfer the ticket into his name so we just lost the money and had to rebook him a flight. I'm irritated that I wasn't even prompted to enter passenger's name/info and that I didn't catch the mistake earlier. I'm also irritated that Hawaiian airlines couldn't do anything but give me a travel voucher that would cost $200 in fees to use, which was the original price of the ticket."
Cons: "Check in process at HNL was horrible. Very confusion and complete chaos. Too many adds in the entertainment"
Pros: "Complimentary food and cocktail"
Cons: "You had to pay for any movie, and the flight attendants kept skipping over my husband and I when handing out food and drinks."
Pros: "A few of the flight attendants were friendly. Water was cold."
Cons: "The food, sandwiches specifically, were absolutely horrendously disgusting. This was the first flight I’ve been on with excessive advertising, and the TVs couldn’t be shut off or dimmed when this was occurring. We used to love this airline but tonight’s flight them down there with every other bottom feeder airline."
Pros: "Served a meal and lots of drink services which was great! Really friendly attendants."
Cons: "Didn't like that you have to buy the movies on the plane."
Cons: "One and a half hours late departure missed last of the nite airporter connection. Had to rent car."
Cons: "Reserved seats at booking and when checking in we had to pay more to get assigned seats. Big rip off!"
Pros: "The food was good and landing was great"
Cons: "Flight attendant who was working my aisle seemed very agitated and frustrated the whole time. Very short w the passengers."
Pros: "Appreciated friendly crew and meal service."
Cons: "Unfortunately only one meal offering which was meat and Ham vegetarian."
Pros: "Soggy and sy8cky samdwich"
Cons: "Movies werent complimentary"
Cons: "On our flight from SEA to HNL, we got free entertainment which was awesome! However on our return flight, all of the movies (mind you - the exact same movies we had gotten for free on our flight over) were now all $7.99 each. I think it's very disappointing to charge for the movies, and not only thy, but $8 is very excessive in my opinion. Had it been 2.99 maybe I would have considered, but $8 is outrageous. Very disappointing."
Pros: "The airline provided food and even a complimentary alcoholic drink."
Cons: "No movies onboard, well, not free. The airport is weird, we had to walk and take different paths to get to our gate."
Pros: "I liked the on-board entertainment and superb services."
Cons: "No major comments against the airline because the boarding process is not efficient due to passengers not listening to the flight clerks."
Pros: "The lady at the counter was very helpful!"
Pros: "Crew was friendly."
Cons: "We had to wait an exuberant amount of time at the terminal before boarding. Then we found our seats and were in the only section of the plane with young kids (approximately 6) of them. If there is a designated kid area it should be advertised so others aren’t disturbed on their flight. The seats were cramped and the entertainment center kept freezing and/or shutting off."
Pros: "Boarding was easy, the seats (even the cheap seats!) were pretty comfortable."
Cons: "Not having a vegetarian option for the in flight meal was pretty dissapointing, I can't be the only vegetarian that has flown Hawaiian. And the flight attendant just said "nope" and walked away from me. The flight attendant on the right side of the aisle was super nice to the people next to me, offered them a bunch of extra chocolates and snack packets and an extra drink each of the rum mix. My flight attendant pointedly asked my age (26), and took my ID away where i couldn't see her to examine it and gave me a half full drink kind of angrily (?). It made me feel really weird to see this affluent young athletic white couple get star treatment and kind of feel second class on a flight I paid $500 for and got the exact opposite of the seat preference I put down. I wasn't exactly dressed to the nines since I was travelling all day, but I don't think I looked like that much of a hooligan. Finally, it would be really cool to see WiFi or actually complimentary entertainment on the personal tv's, like some airlines offer. Overall I really didn't have a good experience, and will avoid Hawaiian airlines when possible in the future. Thanks for reading my little rant!"
Pros: "complementary drink and meal service"
Cons: "The rude ground crew member named Sabrina. She forced me to remove my TSA approved lock, and could not state what constituted a TSA approved lock. In the 10+ years I've traveled with this lock no one had an issue...until Sabrina came along and forced me to leave my belongings vulnerable to theft."
Pros: "I loved the whole experience. These days you never get food anymore, and with Hawaiian you do! And it's delish!"
Pros: "I was traveling with my two boys, crew was so nice, helping us baggage and smiles."
Cons: "Seats were a bit uncomfortable."
Pros: "Same as flight from the Big Island to Maui."
Cons: "Seats, for a 6'2" passenger, are aggravating on a long flight."
Pros: "Check in and boarding was hassle free"
Cons: "The seats are not confortable."
Pros: "Staff was nice and friendly."
Cons: "The food has gotten so bad on this airline. Portions are child size and the food is uneatable. Both flights! My flight to Maui I got stuck two feet from the bathroom door! Had to smell that for 6 hours and get elbowed and bumped every 2 minutes of the flight. It was horrible. Hawaiian has always been my favorite airline I’m pretty disappointed"
Pros: "The landing was the smoothest I’ve had in a long time and the captain apologized for delays and was very informative"
Cons: "No free entertainment choices and the usb was not able to charge my iPad. Crew seemed a bit annoyed when helping customers in the economy cabin and were not as friendly as other crew members."
Pros: "Hawaiian Airlines is always on time and alway have extra seats."
Cons: "Sometimes and connection flight to Maui when going to Honolulu and takes an extra 2 hours of wait time."
Pros: "I appreciated the staff assistance, even though I didn't appreciate the airline's protocol. I purchased seats next to each other, when I checked in 22.5 hours before the flight we (2) were split up. The airline told us our option was to purchase upgrades to sit next to each other. I waited patiently for 3 hours before the flight and spoke with a few gate attendants. They were accommodating and put us together, even though they moved us to the rear-most section of the plane and into the center section. Great free music stations."
Cons: "Having a meal on the flight is awesome! Not offering a vegetarian option (and cooking the meat in with the starch) meant that my fiance had nothing to eat but cookies and crackers. Also, overhead bin area was limited, mostly due to passengers bringing larger and larger 'carry-ons' (which are not actually carry-on sized). Hawaiian needs to be more strict about their carry-on sizes for rolling bags. They should fit wheels-in, not wheels to the side. Finally, media is available for free, but only for advertisement and promotion, entertainment media is only available for purchase."
Pros: "Great service with a smile. Brandon was very courteous and patient with everyone. Professional at all times but very hospital like family."
Cons: "Tight seating. Limited entertainment options without having to pay extra"
Cons: "Self-help ticketing system is not friendly, long lines (50 min) to see a agent. Too cold in the cabin so blanket is not free either. Staff aren't very patient and friendly in Honololulu airport."
Cons: "We were very disappointed that there wasn't a complimentary in-flight movie during our 6-hour flight."
Pros: "Use Cash to transfer my baggage, not just my card,please."
Cons: "Bad meals"
Pros: "Crew was nice. Boarding was good. They supplied a meal and it was a very smooth uneventful flight."
Cons: "Cabin was cold but if you wanted a blanket you had to buy one. Seat in front of us was broke and delayed the flight while they tried to fix it (they did not)."
Cons: "The Honolulu airport is difficult to navigate, very confusing, and crowded (not your fault, I know, but airlines should demand more from the airport administration). The entertainment options under "complimentary" all required a payment, even the ones I watched for free on the first leg of the flight from Tokyo."
Pros: "We made it."
Cons: "Some crew members were quite rude and not accommodating. Simple requests for water were not met or were met with serious attitude. No food alternatives, which does not work for me as I have a particular allergy. There was no entertainment or wine available (I booked an international flight -- which in my experience always includes these things including special meals. We were treated as if we were flying domestically, which was not what we paid for). I won't be booking Hawaiian Airlines again."
Cons: "When I booked the flight, I was not able to select my seat despite paying a hefty sum (well over double the cost of normal). As I went to check in, I still was not able to select a seat. As I refreshed my mobile check-in, I finally was assigned a seat just prior to boarding. As I stood in-line to board, I noticed that my seat changed, which also meant a different boarding zone. I left the line to wait for the next queue to board. As I stood in line again to board, I was called to the podium by an agent. They informed me that my seat changed. At this point, I was one of the last to board. My final seat on the plane ended being in a seat that did not recline (which is terrible for a 5.5 hour flight), next to a woman that spilled over into my seat. And in front of a very tall gentleman with his feet staying next to me most of the ride. At the price I paid and the changes they were making, I would have preferred an upgrade. The cost for my ticket was well over what i would have been charged for first class on any other day."
Pros: "Same as Syndey to Honolulu."
Cons: "Same as Sydney to Honolulu"
Pros: "I liked the plane had 2-4-2 seating, a USB plugin, and the fact that the first flight was right on schedule."
Cons: "Leg room was average at best. I'm 5'9" and my knees barely cleared the seat in front of me. Food was crappy. Disappointed to find that there were NO movies or TV for free. $8 per movie for 6 hour fight? Every other airline I've traveled offers some sort of free movies or TV for that length of flight."
Cons: "I think you could provide 1free movie on the flight since it is a fairly long flight. That plus your meal you would be the only way to fly."
Pros: "The chairs, meal, snacks, drinks,flight info on screen, & crew members"
Pros: "Staff on plane"
Cons: "Theyou would not check out bags through to wenatchee and we therfore missed our flight."
Pros: "Loved the plane, crew and complimentary meal."
Cons: "Boarding was a bit messy, yet not too bad!"
Pros: "they served a meal like in "the old days" they were pleasant plane was spotless and new"
Pros: "The staff was very helpful, however it should not have gotten to that point."
Cons: "Upon purchasing via Kayak 5 weeks prior to departure date via Kayak-I got no confirmation of receipt via email or an option to choose seats. No confirmation of purchase made. Confirmed with credit card of confirmed purchase after 48 hours of purchase. I also needed to physically go down to airport and inquire with desk clerk (who was very helpful) on the confirmation of flight info/code, next the desk clerk picked my seats which he chose window and seat next to (2 parties/traveling with child) not a problem considering I have cronic back issues. Weeks later, the Day before my flight as I checking in on line, my seats were moved to the worst possible place on the plane (2 center isle seats-again back issues would cause constant and periodic standing/sitting rotations at the very back of the plane-46 row, which prompted a second physical visit to airport front desk. Upon arrival first reservation code was not valid, desk clerks again helped out immensly. Desk clerk reassigned both parties to NEW seats (which were the handi-seats on reserve, advised by clerk that this was not "Guaranteed" seats). Later on at Check in time-Seats moved yet again, this time separated from my child (Very poor). After check in was advised to get past security checkpoint, go to gate & see desk clerk fronting gate to inquire about seat changes MAYBE they can help. AGAIN desk clerks very helpful & moved seats to accomidate my circumstances. High Stress & Unwanted anxiety FROM PURCHASE-RIGHT UP TO THE GATE. EXTREMELY POORLY EXECUTED COMMUNICATION, CONFIRMATION CODES WRONG, SEATS MOVED MULTIPLE TIMES & SEPARATED FROM MY CHILD TO TOP OFF. HOPE NOT ALL WAS AS "Stress Inducing" as my purchase. Maybe-BIG MAYBE......NEXT TIME."
Pros: "Food! Real food! Not just a tiny bag o nuts or pretzels! It's a long flight..that's just not enuf for what you paid for the trip!!!!!!!!!! Awesomest service EVER!!!! I've flown with Hawaiian airlines just twice and I recommend them to EVERYONE!!!!"
Cons: "Kinda high on the price of movies"