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The seat was uncomfortable and seemed to be on its last days. Loose and sloppy

Business class lie flat seat is the best and easiest to operate 👍👍

My seat had zero leg room. I thought I was flying Japan Airlines, a company I picked based solely on the legroom... When I got to the airport on my first flight, they informed me that I was in fact flying J.A.L VIA American Airlines... What a bait and switch. I will never fly AA on an international flight ever again.

put me in front row, screen was tiny, movie slection wasnt very good will be flying back on another airlines

Excellent flight. Check in experience was a breeze. Smooth and on time flight. Friendly and attentive attendants. Premium economy seating was very spacious. The lounges in both SEATAC and Narita were first rate. The only negative was the inflight food and entertainment options, which were limited, and Wi-Fi was not working. We would definitely fly JAL again.

Not good. The flight from LAX to Tokyo was delayed 15 hours.

My luggage is missing and waiting to hear back about it. 3 of my 6 checked bags didn’t make it to DFW.

Boarding, crew, and seating were great. The food needs to improve.

JAL is an exceptional airline that shows the true heart of Japanese omotenashi service. If the option is available I’ll always chose it

I avoid American Airlines for a reason. Our flight was delayed at LAX. The situation at the gate was chaotic. The woman making announcements wasn't being clear or transparent regarding why there were delays. There was a lot of confusion regarding flight and gate status. Other passengers were pretty rude. I was elbowed in the eye by someone who was in a hurry to get their bags from the overhead bin immediately after the flight landed. Ultimately, I will avoid AA as much as possible in the future.