there were two flight attendants that were up front...that were the best! They get KUDOs for making my trip only fantastic. Tell them Jeff said that!
One of the best airlines for fast boarding, on time arrivals, and top notch service!
Had to get off plane from prior flight even though I had to reboard same plane to continue to my final destination.
Other than a bit of a delay, everything was good. Again, the boarding process and picking seats is the only thing I don't enjoy.
We sat on the plane on the tarmac for 4 hours.
Short flight with plenty of open seats. Drinks and snacks were still provided even on such a short flight. <1 hr
I had a wonderful flight, but the only thing that annoyed me was how crowded TSA was. I still believe airports and all planes work together to bunch everyone together to drive up cost.
My experience with Southwest as a whole was good but coming out of Cancun to Chicago it was terrible. Not only was it a language barrier with customer service we stood there to ask questions and they act like they didn't even see you. So the first come approach is not all that great anymore.
Always a great experience. Crew is great at communicating things during flight
Cramped older 737. Noisy passengers nearby. Wish you would change and make KC a hub with a direct from OKC. Best new airport!
Flight attendant was very poor in taking care or showing attention. I slept up front for a few and missed the snacks. She saw me many times, went by me many times and never once asked if I needed anything. The whole 2 hours flight. And this is to a Diamond member in first.
The team was wonderful. The entertainment screens were not working, so they recommended that we use the plane wifi to watch entertainment on our phones and none of the Delta entertainment links worked. Extremely frustrating process.
Seats in Delta Main are unbelievably close to the seat in front of. Hard to get a backpack under the seat.
All the amenities was wonderful, if they could keep their prices that low. I'd fly with them all the time.
The WiFi was horrific. I fly delta often and love their (usually reliable and free) WiFi. On this flight it was intermittent and when it did connect was extremely slow. I couldn’t get any work done while I was on the flight which was extremely frustrating. I was also in the exit row seat where there is now immediate seat in front of you, so while the leg room was nice, I couldn’t even watch the TV when the internet wasn’t working. Finally, for the last 20 mins of the flight, the announcement indicator came on the TV screens and took them over, even though no announcement was being made. Really disappointed.
Boarding and crew were fantastic, but I paid for a window seat with no window. Seat 11D on a CRJ-900 apparently does not have a window. Lesson learned.
The gate agent was most helpful in getting me on to fly standby. I greatly appreciate it.
Excellent flight and got us around tough weather. Only issue was seat TV did not work and crew tried to reboot.
Delayed in taking off because no flight crew. The in seat entertainment was working properly.
The Gate Attendant @ Gate B36 was rude The flight was good but the entertainment system was not functioning as expected. The snacks were ok but could be better The flight crew was excellent.
I'm a United 1K member and have ben for 10 years. The gate agent had no control over the boarding process and had us passengers queued for hours as delays were announced. On the plane, the overhead air nozzle was broken so col over was powering through on me and the passenger next to me. Not a great experience for a million miler on United. Feel free to contact me. Josh Smigel - DM426089
Really hard landing... as in slammed into the runway then hit the brakes really hard ...
Good quick flight on a small but comfortable plane. I'm 6'3 and had plenty of space.
Pushed back only to get deplaned due to a tire damaged by ground crew. They did at least go pretty fast. The bathrooms should be banned under the Geneva convention. No room to even sit straight on the toilet. The under-seat entertainment units block what little leg room there is.
Late FA meant slow boarding. WiFi did not work. I’m a medium plus sized passenger. The seatbelt was for the first time ever barely fitting. And we delayed on the tarmac 40 min
It was delayed instead of departing at 9:20pm, we departed at 11pm… putting us in Columbus after 2am! It was awful. Had I known about the delay, I could have spent some time in the United Lounge… I was starving because I started my journey in Budapest… so I was exhausted and hungry. Plus I had to make new arrangements to be picked up at the airport in Columbus, instead of midnight it was 2:30 am after getting luggage and out of airport. Not feasible. I would have just stayed in Chicago for the night and gotten a morning flight.
United is today and old, the planes, the staff, the business processes. Yet they expect premium prices for a less than average flight experience. I should have remembered to stay away from them and will remember to stay away from them in the future since I'm traveling a lot again. In a nutshell, they suck eggs.
Some of these FA’s need attitude check. Snarky bitches
Seat horribly lacking in lumbar support. Bluetooth earphone connection Jair wouldn’t work. Food options were quite tasty and staff was professional and efficient as well as welcoming.
You can’t checking with no carry on bag, the entertainment was awesome and the crew very friendly and polite🫶
Fine. Nothing to write home about. The plane left on time, and arrived on time.
The seat was comfortable, the attendants were very nice and WiFi made my life so much easier with work. Kudos!
After changing the departure gate 5 times making us mo e from one side of the airport to the other and then back the flight was delayed nearly 2 hours. The male flight attendant had a bad attitude with the guest being condescending, disrespectful with people who were already on edge.
American continues to decline in their customer service and its beyond disappointing.
Flight was delayed and after being in the airport for like seven hours, it was canceled.
Charlotte NC agents were great and ended up with decent seats after having to switch flights amidst Hurricane situation. CMH was a different story. Doors to flight closed 15 minutes before departure so we nearly were left behind. Flight crew were OK but nothing to brag about for sure
The one gate agent was very abrupt and rude. Not a good look for American for the day
The plane was very clean. The crew was excellent. The flight was delayed slightly but other than that no issues.
Experience was bad. 3.5 hour delay for a 2.5 hour trip. There was no r Transparency about the reason for the delay and it was done 30 mins at a time.
Flight was delayed, I tried to leave 2days earlier was told to report to airport for standby only to be turned away after paying for an Uber both way from Little Elm TX.
Flight got delayed for 5 hours no good explanation was offered ;(
Cancelled and declined to find alternatives Earlier flight is 2 days later Sent the cancellation notification very late, wish I knew earlier would have stayed to watch the Miami open final game Very disappointing service
The check in process was a mess for no reason. I spent an hour waiting in line trying to get them to print my boarding pass and as a result I missed my flight.
I was unable to check-in on your app at home before the trip. I didn't realize that you charged to get a boarding pass from the couter. I stood in a long line to check-in to be told that I needed to get in another line to get a boarding pass and that it would cost me. When I spoke with the lady at the next counter, she couldn't get me into the check-in on my app so she tried several other ways over about 15 minutes while others were waiting in line. Finally she was able to get into the check-in and then it took a while to click through multiple upsale options to get my pass. I thought it should be easy since I has a personal pack and no seat selection. I was traveling alone to attend a family funeral.
Four and a half hour delay in total. What frustrates me most is the poor communication and disorganization.
Fecal matter in seat back pocket. Presumably from a kids diaper.
The flight was canceled, then delayed twice, we were moved gates twice. Short staff at the counter and check in. We waited for our flight 9 hours. Will never use Frontier ever again, or Spirit.
It's Frontier: low-frills but boarding first because I paid for a carry-on was an unexpected perk, and the fact that it was direct and fast makes up for the lack of amenities.
There was only room for a quarter of the passengers to sit at the gate at MCO. The gate attendant allowed people who did not require assistance to board early before they realized and started to turn people back. The flight was extremely uncomfortable due to pressure. My ears, eyes, sinuses and joints were very painful the whole flight. My sister also complained about her ears and sinuses as well as joints and while deplaning I heard several other passengers complain about the same issues. I’ve never felt that much discomfort flying before and I’ve been doing it for over 40 years.
Got to where I needed to be safely. Thank you!
