Was charged 65 pounds for checking one bag. This was a big news to me. BA claims it was because I booked through Kayak. Would not have booked the flight. Luggage cost is almost superior to flight cost. Forced me to check my overhead luggage. Flight was delayed one hour because we had to go back to gate to rebLANCE WEIGHT
Service was poor, flight attendants were rude.
The crew and the plan and the service were all top notch. However, their new policy as of 1/1/2018 in which they even charge for coffee and water seems very misplaced and excessive.
Their new policy as of 1/1/2018 in which they even charge for coffee and water on short flights (Madrid to London in this case) seems excessive, even in this day of ala carte flying. :-(
The crew was sick and one lady kept running to the bathroom?!? The plane was old...
Crew on the flight home was extremely friendly! Flights were all on time. Food service and drinks were very good. Great in flight entertainment options
Customer service personnel over the phone was so rude to me. Flight crew on the flight from dfw to lhr wasn’t friendly at all.
Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good.
The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me.
They have one line of executive class after the kitchen and toilet, is very noisy.
The cabin crew were pretty good. That's about all that was good.
I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again.
They stole my money
Tiny old cramped plane.
Horrible flight; no complimentary soft drinks are served, not even better. The baggage did not arrive and Iberia does not even deliver the baggage, even though the fault was theirs. You have to go to the airport to recover the baggage. I would NOT RECOMMEND this airline to anyone. The plane was quite old and there are no screens on the seats. One of my worst experiences flying in the last 40 years.
Left on time.
Plane is extremely old and should be put to sleep. Business class on this plane means younger an empty middle seat and narrow standard seats. Not worth it for business, check airplane model before you book.
Our seats was almost the last seat of all our flights, even we checked in very early.
My checked baggage was not trasnferred and did not arrive in Chicago.
|Flights Arrive in||Frankfurt am Main|
|Flights Depart from||Oklahoma City Will Rogers World|
|Airlines||British Airways, KLM, Iberia|
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