Overall, a solid flight experience. Boarding was quick and efficient, even with a full and overbooked flight. The flight crew did a great job providing attentive and friendly service throughout. I flew in economy, and while the seats were acceptable, they could definitely use more cushioning, especially for a 14-hour flight. By the end, it was quite uncomfortable to remain seated. Legroom was also limited, particularly with a bag stored under the seat and the passenger in front reclining. That said, everything else went smoothly, and I appreciated the professionalism of the crew.
The flight was delightful overall. The check-in and boarding were on smooth and on time. Amenities and staffs were elevated. However, if glasses were served instead of cups, there should be a complete premium.
Sure I would’ve liked a little more space, but it was better than economy. I bring my own food because I have food allergies it would be nice if they offered larger salads or more vegetables instead of starch it was really a good flight. I don’t wanna complain. I’m grateful to fly at all safely. Thank you to the pilots.
I enjoyed flying on Japan Airline. However, my flight from Osaka to Tokyo did not give us enough time to make my connecting flight. We missed our next flight due to the following: We were seated on row 24 which causes us to get off of plane late, having to go to the restroom, having to exit the airport and take a shuttle-bus from terminal one to terminal three, having to go through security and immigration. We were disappointed that we had to catch another flight
Flight crews are very attentive and polite. Cabin and toilets are clean. Food is above average for economy class. We missed our connecting flights because the first flight was delayed, the ground crews at Tokyo were very helpful, providing all the information and support (including cash for our train ticket) to get us to our destination. Very impressive. No wonder they are always at the top ten lists.
Crew hospitality was as expected of a Japanese carrier, however the foods were lacking. The dinner options provided all contained pork and the breakfast was lacking in both quality and volume. I was starving throughout the trip.
Excellent! So happy that the crew members were so helpful and friendly and able to understandably communicate. They’re very receptive with someone like me, with disability. I love that I did not even have to ask for luggage help like, having to place and take down my carry-on luggage in and out of the over-head compartment. Hope, help is extended to disabled passenger(s) through out class classifications they’ve bought; economy or business class it might be. As a disabled person myself, I’m truly of great appreciation of this kind of help. Means a lot !!! Thank you so very much JAL crew. You out done others on this customer service part of the trip. Please continue to do so. From now on, I’ll choose JAL as my airline whenever I have to fly to any southeast asian countries. And I will disseminate my excellent travel experience with you to others.
American Airlines food is horrible. Also, paid to fly JAL on all segments, but received a much lower quality. I was disappointed to learn that we would be using American Airlines on this flight, which has less comfort, entertainment, choices, and lower standard of service. Overall not satisfied.
Food was very mediocre. Economy is pretty uncomfortable. Crew was excellent and responsive.
Not as good as I expected, I couldn't use the screen to watch movies or anything else because it wasn't 'STEADY' AT ALL, it moved every single time that the passenger who sat on that seat moved, that caused me fell dizzy and nauseous when I tried to use it, so I ended up with only sleeping and eating with no entertainment all my haul flight on premium economy seat, plus the passenger who sat next to me, she just loved to spread her very long hair down on my shoulder, face, arm, sometimes her hair just whacked my face till I really wanted to offer her my hairband!, super annoying 😑 and that my bad experience with that flight.
No headphones provided. No gf food. Only 1 beverage cart run sAN to HNL. Rarely saw crew members
Good staff. Comfortable seats. Had to check my bag because the flight was too full.
I was on flight #3022 departed from San Diego, California to Medford, Oregon. I had Denise & Damaris as my flight attendants. I didn’t have much interaction with Damaris, but I did with Denise who had, this calm, cool collective voice when she spoke about the emergency exit plans before takeoff. I travel often and I’ve never met a flight attendant that can put you at ease. I felt she respects and takes pride in her position and more airlines need to adopt the integrity and respect that she has for Alaska Airlines. Debbie
Thanks for all you do to keep us safe and on time!
The check-in crew for Alaska was rude, unhelpful, and the opposite of customer-centric. We arrived 50 minutes before our flight and were told it was too late to check baggage. When I asked what the cutoff was, the agent started speaking in codes “D50” and yelling to their manager who also spoke in codes. They then tried to speak to me using these codes and all I wanted to know was the time of the cutoff, which they would not — or could not — articulate. They booked me and my family on the next flight while smirking.
Generally Good. Outbound flight was marred by a continuously s creaming baby. Fortunately the flight was only 90 mins long it would be nice if people traveling with small childres could be centered in one part of the plane. Also, you need to adapt your servey to include a "not applicable " option for things like food and entertainment, which are not offered on shorter flights. I fily Alaska by choice as given all the cirumstances, I fel\el you do a good job.
They treat me well because of my one world status. Crew is attentive and professional. One of the best airlines out there.
I was seating in 26A and the children in 27A and B were kicking me non-stop. They kicked me for hours nonstop and the parents refused to get off their phones or correct them. I kindly asked multiple times and got screamed at by the mom that her son is disabled. I told her I get it, but that I matter too and she is responsible for her child. He then kicked me so hard my drink spilled. Not one crew member or other passenger said or did a thing. It was so horrible.
Loved this first class flight! Awesome food, snacks and drinks. Comfortable seat with foot rest. Good movie. Very friendly crew! Only thing I would suggest is having a screen on seat back in front of me so I didn’t have to watch the movie on my phone.
My very first, first class flight! Loved the comfortable seats, foot rest and beverages. Did not have food due to short flight. Crew was very friendly!
Boarding was good. The flight was on time ( arrival was 20 minutes early). Inflight service was average ( US airlines have not mastered the skills of customer service yet). The food was mediocre. “ breakfast “ was downright awful and insulting. It was a piece of dough with mon descript filling that was supposed to be cheese omelette).
The tray table was broken and the food was terrible.
The gentleman at the gate I think his name is RIE was exceptional
While they turned off most cabin lights to allow people to sleep, I was bothered by how bright the side lights still were. It was still quite bright for me in a window seat, when I wish I could have slept!
One of the flight attendants was a little cranky. I appreciated the free wifi and plug to charge my laptop
No entertainment. Plane was so small had to pink tag a carry on ive used for 20 years easily on board. The fact the flight got in at midnight, had to wait for crew in fort wayne to allow the plane to approach the gate, THEN had to wait for bag on jet bridge made experience irritating at best.
Crew was great. Near on time departure and early arrival. Snacks are always meh. Not a fan of the "pay for everything including miles " proposal unless base flight rate going to be 100 bucks.
Would have been better if there was a nonstop flight from Tampa to Norfolk or Tampa to New Port News.
Overall Good! The weather delayed our takeoff from Atlanta and our arrival in Miami! If Mother Nature can mess up a flight she will do it every time!
The flight was smooth, the crew was great but the plane was quite old
It was a red-eye, but the flight felt surprisingly quick. The seats were very comfortable, and that made resting much easier. I also want to thank the gentleman seated next to me, who graciously moved so my mom could sit beside me. We slept almost the entire way. The cabin crew was respectful in not disturbing us, while also being courteous and professional throughout. Thank you, United.
Packed in plane small uncomfortable seats elbow to elbow nobody wants to be in that situation for the money they paid
Vegetarian selection could be better. Bread was too hard to chew.
Crew was friendly and competent. Food, wine, and entertainment were excellent except the raw tuna on the flight to Split. Recommend against serving that - at least as the only option. Many medical conditions do not allow people to eat raw fish.
Overall flight was ok. Flight attendant was receptive to assisting passengers with tight connections.
Checking in united could not figure out my star alliance gold. Baggage did not get marked priority and didn't receive boarding passes. When got to SFO lounge personal fixed everything Immediately
Very comfortable flight, snacks and drinks were good, good communication from crew. Could have used a little more information on timing of boarding for group 5
It's a long flight and I would have liked better snacks between lunch and the arrival meal. It's fine to have fruit and nuts but I really don't like ramen because it's salty junk soup. I'd suggest sandwiches. They're not expensive nor are they hard to store for a long flight. The FA's had a couple of big services and they were super busy preparing, executing and then cleaning up. Then they disappeared.
Great flight. Got to watch a movie. Smooth flight and early arrival at ORD.
This was the first flight in the morning. We boarded fine. The cabin door was closed and we were ready to go. We were notified by the Captain that ATC issued and ground stop for 40 minutes. So, without even pushing back from the gate, we were already 40 minutes late. We actually were released to push-back and taxi at 30 minutes. But, some passengers had tight connections and were not going to make their connections. Some passengers asked about the delay and the effect on the connections and were told by the cabin attendant that all flights will be delayed and so they should be OK. However, that was not true. My connecting flight was on time and I arrived at IAH with 21 minutes to make my connection. I did and I'm happy about that, but the flight crew should not have given assurances to the passengers who might have missed their connections.
Flight was fine, but not having WiFi was a major negative
Friendly crew is the only nice thing. Seats uncomfortable. Food and snacks horrible. Movies were the same as the first 10 hour flight two weeks before
When I booked my flight a month ago - I selected a seat. That seat was NOT the one I ended up with when I checked into my flight the day before. This is the second time this has occurred. So, I checked my next flight on Wednesday and Thursday and no seat was assigned. Poor, very poor customer service.
The staff and service on American Airlines were truly outstanding. I had requested wheelchair assistance for my mother due to her knee issues, and the team went above and beyond every step of the way—from boarding in Boston to our arrival in Chicago. Their care, professionalism, and attentiveness made the entire experience smooth and stress-free. I’m very grateful for the support they provided.
Incredibly delayed. First delay was due to plane coming in being late. Resulted in 30 minute delay. Boarded and then had multiple mechanical issues. Was on plane for an hour until they told people they could get off if they wanted but couldn't come back. Then gate agent rushed in and said they had lost control of who went off and we would all have to deplane and then get back on. They said flight had not been cancelled. Then while sitting waiting to board again they announced it would take two hours to get new plane and to wait at new gate. New plane arrived, reboarded only to find out that pilots had timed out. Waited for new pilots. In that time one of the flight attendants timed out. Never received food or water while waiting. Was confusing mess as to what was happening. Even flight attendants and gate agents were getting frustrated. Almost 6 hours delayed. Called American to received flight credit but can't get anywhere as Kayak reservation and don't have a ticket number. Reached out to Kayak but never heard back.
American flight was diverted and delayed but app didn’t show that information so I wasn’t able to change my connection until the last min.
Wifi was spotty. Tray table was very dirty when I sat down.
Very disappointing. Flight was delayed by 1.5 hours and food options are very underwhelming even for first class seats (same food given to economy seats)
Was not able to do a online check-in because the American Airlines system doesn't store our visa or other passport information, allowing us to have a trouble-free check-in. We were forced to have to check-in at the counter which Changes are upgrade status given that we were not able to check in much earlier.
The plane was very creaky and lots of ringing. Plane was dirty and dingy. I couldn't hear the captain's announcements from the flight deck. Not sure if it was the captain or the audio equipment, but good thing there wasn't an emergency where we needed clear instructions. The overhead compartments were clearly full, but the flight crew allowed people to stand in the back with their carry on luggage. Then after everyone boarded, they had to go to the front to gate check their luggage because there was no room for their bags and then they returned to their seats...such a waste of time when clearly the overhead compartments were full when they originally boarded.
