The seats were clean; the cabin looked very nice. The plane got me from point A to B safely. smoothest Lansing ever!
Flight was delayed 2.5 hours. No communication from the cockpit, 2 out of the 4 flight attendants we really crabby. Undersea storage was unusually small. I’m 5’8” and my knees were pressed against the seat in front of me and the seats are hard. My legs were numb for part of the trip.
More snack/food options
Food, entertainment NA, didn’t use. Rest of flight uneventful, happy to say. Because this was so late due to previous leg of journey delayed, our planned transportation to hotel wa not available.
Flight was on time. The flight was fast and the crew was helpful and courteous
It was cramped. Couldn't recline back. Was only offered water
Same as all the other airlines in my opinion. Just way more afreoadable.
The crew were very kind and helpful, going above what was needed!
Not a single part has a positive remark
Well - this partner of westjet was terrible. The amount of re direction to get to the final terminal was absurd .. that's just my venting My real problem is that then "crew" or team that represent s the American Airlines / compass part was just useless. A hand full of people - myself included didn't get a chance to board the plane as they didn't make any announcements. Beyond disappointing. When you check in they take your cell phone "in case " well no call no txt no nothing. It was a joke the level of service No apologies or anything just a group of any tired patrons getting the worst customer experience. I'll never EVER book a flight that has anything to do with American Airlines or its partners
AA flight was relaxed and smooth, crew was respectful and warm can’t think
Can’t think of anything I didn’t like
American Airlines flying out of DCA is highly disorganized. I will look to fly to Washington-Dulles next time, or just avoid American Airlines altogether.
No baggage controls from seat 18 to 28 no bags would fit. As we exited all the front rows we're waiting to get there bags stored in back of planes overhead bins. That's just not right, especially when they charge us extra to take a bag for overhead bins storage.
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