Pros: "No bueno"
Cons: "La comida"
Pros: "Movies and shows. Blankets. Prompt staff on plane. Snack options."
Cons: "Ticket counter was stubborn to release our boarding passes despite having already checked in online. Saying we were “too late”. The kiosk would not release our boarding passes either. Yet, we breezed right through security to the gate and we’re first to board the plane having had to actually wait awhile before boarding. The ticket counter person unnecessarily made us wait even longer when we were already running late due to having spent 11 hours in the hospital day prior from E. coli. The boarding process was also sloppy. Three different attendants asked to see our passports. Why did everyone need to verify us? We were asked very silly and seemingly unnecessary questions before boarding further slowing the process. We were asked before boarding if we had checked a bag, not sure what difference that made."
Pros: "I was very comfortable."
Cons: "Not the fault of Aeromexico but making the connection in Me4xico City was difficult. Airport employees kept sending me in different incorrect directions."
Cons: "I think no social distances between passengers"
Pros: "Food quality"
Cons: "Service of drinks."
Pros: "The plane works"
Pros: "Nice service but bad food!!!"
Cons: "Change the charges for the luggage when it is international and provide good quality food!!!"
Pros: "Crew members gave out extra snacks toward the end of the flight."
Pros: "Flights were on time or close enough to."
Pros: "Nothing at all, we were left in Mexico with an under 2 years old boy. Reason, apparently we were late but we were not and simply Aeromexico probably oversold tickets and put others in our seats"
Cons: "To resolve our problem. Supervisor was so disrespectful and treated us so badly we had to get ao mad at them so we could get at least a hotel to spend 17 hours until our next flight which they wanted to provide"
Pros: "Very friendly and helpful crew"
Cons: "Getting seat assignments at front desk was confusing and a little hectic"
Pros: "Crew was good"
Cons: "Had a 2 hour delay"
Pros: "The fact that I actually made it home"
Cons: "No communication, poor in flight service, extreme delays."
Cons: "I missed my connection because my flight was delayed 3 hrs, no one told me not no pick my suitcase because it was going straight to my final destination, there is not good communication and I had to stayed 9 extra hours in the airport."
Pros: "excellent atention"
Pros: "All the service they give is excellent."
Pros: "I’m glad I made the flight. It was tight. Friendly staff all around."
Cons: "The sprint to make my connection was the only glitch on the trip so far. I made it so all is good."
Cons: "Food was aweful not even edible"
Pros: "Getting off the plane in Guadalajara!"
Cons: "Check in process at Tijuana airport was okay, what really made the trip unpleasant was the boarding process. Three Aeromexico departures within minutes, from a small enclosed area. No seating available, no PA for announcements, basically controlled chaos. granted the airport is going through renovations, but that is still no excuse for the poor execution of the boarding process."
Pros: "The Guadalajara airport is slowly looking more and more like a proper international hub. Cheers to that!!"
Cons: "Aeromexico is becoming like there counter part, Volaris. Not a good thing at all. Hidden fees every where."
Cons: "Website was down and I could not check in I want my money back"
Pros: "It was a great flight. The Aeromexico plane had great service. Enjoyed watching movies during the flight."
Pros: "I like the staff, the seats, the entertainment"
Pros: "At check in was given an emergency exit seat with leg room which was lovely since I'm tall."
Cons: "Cold ham and cheese on bread... Was cheap and gross. WiFi didn't work the whole flight. Insensitive flight attendants assume I'm with others as a family just because we were black. Not very friendly at all. Safety video makes it seem like everyone in Mexico/on their flights present as white. Should have more diverse actors. Get it together and be representative of the population you serve."
Pros: "Got to fly a newer Aeromexico plane. It's awesome. Tuve la oportunidad de volar en unos de los aviones nuevos. Excelente."
Cons: "Arrived 3 hours early to check in but no one was at the check in counter until an hour later. Llegue 3 horas antes para regrirstrarme pero nadie llegó hasta una hora despues."
Cons: "Avión muy incomodo"
Cons: "The delay was awful. They rebooked us on flights landing the next day by evening when we had to reach there by early morning"
Cons: "Was not happy that the plane did not have individual screens for entertainment on the long flight."
Pros: "Not much"
Cons: "Korean translation sucked. Also food was bad."
Pros: "Boarded efficiently and had the expected leg room for a coach seat."
Cons: "Nothing to not like."
Pros: "No waiting at the counter. Personal assistance. TSA preference. Free coffee and cookie.Thanks!"
Cons: "Small seats."
Pros: "After almost missing our connecting flight to Cabo, we got to relax for our last flight to our final destination with a complimentary beer and a snack, on board also had a movie playing and WiFi."
Cons: "Delayed flight with no explanation. Curt airline hostesses. Limited bathrooms. No inflight entertainment options. 1 hour waiting for bags at destination."
Pros: "Flight on time, friendly staff, smooth flight, his service, no long waits."
Cons: "I received an email the day of my flight announcing it was delayed an hour. Others also received this notice. I changed my plans accordingly and when I arrived at check-in was told I had just made the cut, and had only ten minutes to get to the gate. I explained the timing and was confused. They told me the flight was on time and that the email about the delay was just "a glitch". Not a harmless glitch. There was no communication before boarding to explain the mistake."
Cons: "Terrible wait lines , espec ially at customs"
Cons: "Aeromexico is garbage, very poor service on the phone, the gate, the airplane. I do not recommend this air line"
Cons: "Lost luggage. The Aeromexico Rep at the departures desk was mildly helpful. She told me the person I need to speak to was busy and that I should go downstairs and wait by McDonald's. She said i should sit, because it could take a long time. She didn't ask my name nor tell me who I should be waiting for. Just to wait. I had to ask for the persons name I should be waiting for and if she would be wearing a AM suit. I asked if there was a desk where she would be, and with an attitude the Rep, said "I already told, you just go wait by McDonald's". After waiting for an hour and asking every woman that walked by if they were Stephanie, I finally found her. She was walking by, clearly not looking for me. I had to follow her and stop her. If not she would have walked right by. Once we spoke, she was very helpful."
Pros: "The comfort, the entertainment and the food"
Cons: "The long wait costume process"
Pros: "liked the seat and the space. a blanket provided without asking"
Cons: "Staff people @ checking in Mexico City are the worst! they are unfriendly, rude and unwilling to help people."
Pros: "I love there service"
Pros: "Crew was nice"
Cons: "Boarding was super unorganized everyone was all over the place."
Cons: "*Seat was broken and seat cushion was hard. No one in our row was comfortable. Was not aware that the row before exit row does not recline. We were in row 14. Fortunately there were some empty seats so we could move. Would not have chosen that seat if website shared that information. The TV screens came done from the ceiling so everyone had to watch same thing. Music channels only played a few songs over and over again. This plane needs to be retired or have major upgrades. Definitely an older plane."
Pros: "It took too long for us to take off"
Cons: "No radio stations on the entertainment cinsole Only showed one movie. Should have shown a second one"
Pros: "Great customer service !"
Pros: "leg room boarding"
Cons: "the 3 :45 hour delay for what they said were mechanical reasons. The food is really minimally acceptable."
Pros: "Coffee, SMILES on faces of the Capt., Stewards, Professional Appearances by AM staff from beginning to end. (unlike American Airlines) We had a snafu at boarding and a Miss Gina Diaz in San Jose Airport was MOST super helpful."
Cons: "No movies, or shorts, even clips or old tv shows.... WAAAAAAAA"
Pros: "The crew were very nice and the liked the movies they have available."
The staff were great, but they lost my luggage and my flight got delayed 6 hours.
We made great time and arrived early
Pros: "Everything was awesome"
Cons: "Flight delay"
Cons: "No snacks or drinks provided on any of my flights on American this weekend. 2 of them were real short so that makes sense but other 2 were long enough to have this but stopped before my row. We were Delayed, which is understandable, but not sure why we couldn't board and wait for crew to come on to speed up process rather than waiting for crew to arrive to even begin boarding process. I assume it's a safety thing but seems like there could be a better way to handle this and speed up process to make sure people aren't missing connecting flights."
Pros: "Everything was great."
Cons: "WiFi entertainment not working"
Cons: "Checking at Oklahoma City was a bit chaotic. There were not enough monitors to check in so a long line ensued. Then bags were stacked all over the place making one wonder if your bags would get on the flight. Not good."
Pros: "Comfortable plane."
Cons: "K&yak was awful. Tossed me to a low end third party provider once booked. Never go through them again."
Pros: "Crew was friendly."
Cons: "4.5 hour flight to international destination and no meal provided. As usual, if you want a snack pay more. Slow chaotic boarding."
Cons: "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
Pros: "The staff on board were excellent, very professional and efficient. Despite the fact we left an hour late, we arrived nearly on time, so kudos to the pilots!"
Cons: "We were delayed but didn’t get any updates from AA staff about new boarding times or gates. The WiFi onboard did not work; we could could connect to it but kept getting “Network Not Available” messages."
Cons: "American Airlines is terrible. Delayed flight, no notification when waiting for flight that flight is delayed (I received a text alert). Pilot had terrible landing. Would not fly American ever again."
Pros: "Movies available."
Cons: "One segment had very Little leg room and a reclining seat in my lap."
Pros: "The aircraft, the entertaining"
Cons: "Food service"
Pros: "I made it"
Cons: "I had to run for all its worth."
Pros: "When I went from London to Chicago, I felt one male crew member wasn’t very kind. He wasn’t tall but healthy and serving the other side away from the main door. I felt him greeting others with a smile but with no smile to me. I thought in my heart seems like he is discriminating, I could be wrong, but I always felt he wasn’t so humble while serving to me or may be other Indians too. But he was smiling extra to rest of the passengers,"
Cons: "I didn’t like his attitude. I would request you to request the crew members to be kind to everyone. Since Iam vegtarian ..I couldn’t eat the egg that was served an hour before landing in Chicago. He could have given me the chocolate inside. He just said in haste this has egg. I told him oh I don’t eat egg, thank you. still he could have been considerate and offered me the chocolate “Toubolron” but he just went away. Later on I saw everyone eating the chocolate."
Pros: "The original flight time was an hour and 30 minutes. We got there in 45 minutes."
Cons: "The departure times changed several times and the plane was over packed to the point they had to put carryons into checked baggage."
Pros: "I planned a very affordable & organized trip, using KAYAK! Very satisfied so far!"
Cons: "1 hour delay leaving. I’m flight entertainment didn’t work. 10 minute arrival delay because the alley to the terminal was blocked."
Pros: "Quick boarding"
Cons: "Flight attendant was very brash. Guy next to me smelled like an ashtray which made everything worse."
Pros: "Flight was delayed due to ice storm. AA personnel were calm and kept passengers informed of when we might expected to get the next flight out. They brought in sandwiches, chips and water, which was a thoughtful thing to do."
Pros: "Staff did good jobn"
Cons: "No movie screens on overseas flight. I called day before departure and they couldn’t even tell me yes or no on that question."
Pros: "Best fligh I had in some time. Left on time, arrived early very attentitive crew (with smiles as they worked through the rear cabin - wish I had their names to give recognition for/to). Food rating should have had a ‘NA’ as I nor partner did not consume any food."
Cons: "Can’t think of one thing - unless a flying saucer could have delivered me like in about 5 minutes to Cabo! Ok - maybe one thing: charging for a checked bag on international flight seems rediculous (you asked)."
Pros: "Absolutely nothing"
Cons: "Everything about the flight was awful. Food pathetic, my monitor didn’t work, smooshed between 2 overweight passengers. Flight crew lacked simple etiquette."
Cons: "The food options on the brochure were not available, flight attendants had bad attitude and negative vibe"
Cons: "When I purchased my tickets, American decided it would be reasonable to separate my husband, our 1 year old daughter, and myself which I was notified of only when I asked the customer service agent over the phone prior to our flight. She explained that she was unable to do anything about it. I then called American during my trip and spoke with another agent who said it was out of her hands as well and to take it up with an agent at the desk at the airport. When I checked in online, I was able to change our seats myself which was nothing that either agent even suggested. The lack of ability of these agents on the phone to help two parents traveling internationally with a toddler was unbelievable. American has terrible customer service."
Pros: "The flight attendants were fantastic. They took great care of us the entire trip."
Cons: "Trying to figure out where to go in each airport for customs, integrations, and gate changes."
Cons: "I had a connecting flight in DFW to BOS. My plane left late from OKC, giving very little time to get to my connecting flight in DFW. The flight arrived in BOS and I got to the gate at 6:15pm; with a flight departure of 6:25pm. I felt the gate agent handled the situation very poorly. Instead of letting me, and another passenger with the same situation as mine, let us know why the gate was closed 10 minutes prior to departure was rude and brusque and said sorry, nothing could be done. A simple explanation of why we couldn't board would have gone a long way. She finally barked out for us to go to Customer Service to re-route us. Customer Service was very slow and the agents had attitudes. I did get on an AA flight the next morning, including comp vouchers for dinner and breakfast, but I missed an entire day of the conference I was attending in Boston."
Pros: "The flight was delayed and there was a lot of confusion. My seat was uncomfortable and they didn't offer any food."
Cons: "served warm orange juice and did not have ice available on jax to Dallas flight. Ran out of coffee on return flight Dallas to OKC."
Cons: "Not able to check luggage all the way through"
Pros: "Very nice flight. Nothing unexpected."
Pros: "Crew was apologetic."
Cons: "PHL ground stop no known reason. Good weather. Even pilot was at a loss. 4 hours total delay, 3 of which spent in tarmac."
Pros: "Boarded on time, and was a quick flight."
Cons: "There were cabin pressure issues mid-flight that really hurt my head."
Pros: "Quick and fast. Slept through the landing and woke up to everyone gone and was in a rush to get out, but forgot my phone and passport, and I asked about it they went back there and looked for it for me and got it back. Over all good experience."
Cons: "Wish they offered water, but since it was short it made sense."
Pros: "Seats, food was okay, personal tv was very nice and complementary wine was a plus!"
Cons: "Food could be improved. Sleep masks would be awesome as well."
Pros: "Window seats very cramped. Shoulder literally resting on bulkhead. Otherwise crew, pilot, and service were good."
Cons: "Seat very close to side bulkhead.."
Cons: "PAID FOR SEAT WITH EXTRA LEG ROOM AND GOT NONE! DON'T PICK FIRST ROW"
Pros: "Got me to destination, I slept the whole way."
Cons: "Delayed for about 15 minutes on arrival, something about maintenance and the entry door."
Pros: "i liked that the flights were right on time."
Cons: "the plane was a bit cramped but I guess there isn't that much room in a plane to begin with."
Pros: "The onboard crew was amazing. No problems there. The flight was decent."
Cons: "Both ways I had delayed trips. On my way back my first flight was running late. So arriving at my connecting airport I literally had to RUN clear across be airport and the attendant tells me I was a "no show". So I would have to wait and go on a different flight. The plane was still there. It was 25 minutes before take off time. And she rerouted me onto a different aircraft in which I had to RUN to the other side of the airport again. Only to find out this flight was delayed for 45 minutes. In which adding on to me already delayed flight. I understand some things are out of everyone's control. But the lady made me feel like I was just looking around in shops instead of being where I needed. Never again."
Pros: "Great flight easy boarding, friendly staff. Had a very satisfactory travel."
Cons: "If I had not contacted the airlines myslelf to ensure that the second leg was still intact and i was still supposed to board, they would have canceled this leg of the trip as well. Because i drove to JFK, nyslelf on that day to make it for this leg. Luckily a friend had told me to contact the airline directly about this, otherwise BA would have canceled it since i did not come vie first leg of the trip. No one from Kayak told me to do this."
Cons: "The flight from Phillie to Albany was very warm. Stewardess genuinely apologized."
Cons: "Flight was delayed."
Cons: "When it came to filling out our visa as we enter into Mexico, they handed out the paperwork as we were Landing I expected us to fill that out wild herring bounced around"
Pros: "Crew was friendly."
Cons: "Uncomfortable, no food"
Pros: "Crew amazing yes. Seat comfortable."
Cons: "None for now!"
Cons: "Being on time for a change"
Pros: "Treats and details"
Pros: "3 food servings, ice cream, kids package"
Cons: "Old screens, no usb chargers, old plane."
Pros: "Good service and crew."
Cons: "Seats were very very narrow."
Cons: "Cramped, bad seats. Every time the guy in front of me shifted in his seat he bumped my knees and even sent my drink flying into my and my seatmate's laps."
Pros: "Helpful and friendly staff"
Cons: "Filth plane"
Pros: "Ability to quickly board the plane"
Cons: "You had to pay for snacks and drinks on this flight"
Cons: "No food served on this flight."
Cons: "One of the worst experience I’ve had, if not the worst. Lack of communication between flight attendants at gate was the main reason for missing our flight, after 2 delays from the previous flight. When we got to the gate they closed it at that moment, earlier than it should have. A Mr. Fenney, person in charge at the gate, didn’t help much. Just went through the motion and as slow as possible trying to help us. It seemed he just wanted to pretend he was helping us. Worse was his attitude when telling is the gate has already closed, didn’t do anything to help us, nothing at all. We had to literally get information out of him. We then went to customer service were the same thing happened, a lack of care that we missed our flight due to things out of our control. Even to the point where the agent told us “be sure to be there on time this time”, like if it was our fault we missed it (we told her the details of our situation). Till this point they don’t seem to care. They left about 15 people, that i know of, hanging. If they had better comunication between gates and waited a miserably 5 more minutes (although they closed the gate earlier then they should have) everyone would have made it. Throughout the whole process we noticed that american airlines employees did not care that many on that first flight had connection flights. They were just going through the motion, slowly while all of us were a bit desperate knowing that the layover time was going to be very close."
Pros: "In spite of delay caused by luggage to be taken of the aircraft, flight arrived to a Rome on time.captain kept us well informed of the reasons for delay. Boarding was done efficiently with care for people with children and elderly passangers."
Pros: "Food was pretty good."
Cons: "The aeroplanes. Ran out of water shortly after takeoff. So no coffee or tea."
Pros: "Professional, nice and pleasant staff, food, timeliness"
Cons: "Small leg room, thinness of Sears such that any small movement from person behind was like a kick to the waste/back, old small entertainment screen, no eye masks"
Cons: "I would never book a ticket through BA ever! Paid business class and my luggage got forgotten in Heathrow through transit. No one knows anything about it. I have arrived to san Francisco with no language at all!!!!"
Cons: "I wish we would have been offered something to drink that was complimentary."
Pros: "They arrived a few minutes earlier than expected."
Pros: "I liked that the flight crew was super nice and helpful"
Cons: "It was a bit crammed"
Pros: "Not much"
Cons: "Food was horrible"
Cons: "The tickets arrived at 9.50 am for 10.55 take off. I tried to cHe Kin in line but it didn’t let me. I went to the counter and they told me check in had closed and I would have to buy another ticket. It was my fault for buying a ticket. Goodbye £200. Thanks BA"
Pros: "Service, generally"
Cons: "Noticeable lower standards on flights bound for India: poor quality seats and TV monitors."
Cons: "Luggage did not follow me. Still without."
Pros: "The crew were the epitome of professionalism, deftly dealing with the the predictable problems that come with a fully-booked flight on an elderly aircraft. I almost never complete these customer surveys, but on this occasion I felt obliged to make a statement in support of the cabin crew, who were amongst the best I've encountered in nearly four decades of air travel."
Cons: "The aircraft."
Cons: "As a Kenyan Passport Holder living in Canada on a PR status was denied right to travel to Kenya via LHR transit. WHY ? will you help us with our rights what compensation will help to alleviate the pain"
Cons: "We did not know it was Finnair until we got to the airport and could not find Brittish Airlines flight. This is on Kayak because none of your information indicated anything except a British Air flight. We asked several people and finally figured it out only they changed the gate at that point and we almost missed the flight after sitting in the airport for three hours"
Cons: "Even non-alcoholic drinks had to be purchased (and only with a credit card)."
Pros: "Saff are pleasant, helpful."
Cons: "Flight was late, plane was 15+ years old BA now charge premium prices for budget airlines service (no inclusive baggage, complimentary tea/snack)."
Pros: "The best ever and a flew crew that understands hospital."
Cons: "Movies were second rate"
Cons: "Mediocre aircraft, dismissive crew. Nothing surprising from BA to be quite honest I shall continue to lower my expectations."
Pros: "The flight attendants were helpful and attentive ."
Cons: "It would be nice to have a free juice or soft drink on this flight. They only offer free water, and then you have to ask for it."
Cons: "Was not given an aisle seat"
Pros: "The flight overall was fine. Equipment was good, although one passenger was stuck in a toilet for a little while - they had to take the door off to let him out - that was an interesting distraction. In-flight entertainment was good. Boarding and disembarkation was quick and easy."
Cons: "The crew. Maybe it's because I'm neither young nor pretty. When they were giving out drinks I was missed - invisible I guess. And at a later point in the flight they managed to see me and I got a brusk "do you want something?""
Pros: "Whenever they transferred me to Iberia airways"
Cons: "Departure ticket problem (they were never issued) - delayed flight from Madrid to London -missed my connection -delayed flight from London to atl -sadistic and uninformed staff at the London airport, they literally laughed at my face! -stuck in D.C. For the night because there are no more connections to atl due to (again) delayed flight. -outdated aircraft. -no available internet -not even phone chargers. Never will fly with British airways or buy ticket through kayak."
Pros: "Nice new airplane (787). On time. Good food. Plenty of fluids served."
Pros: "The in-flight service was great!"
Pros: "Well organized, taken care of for connecting flight when plane was delayed 2 hours."
Cons: "HEATHROW IS A NIGHTMARE, Not the fault of BA"
Cons: "Too many busses to take to different terminals."
Pros: "Plane was not most modern. Average. Nothing stood out good or bad"
Pros: "The two vegan meals I received on this flight were better than expected. They weren't just picked over salads without dressing or lukewarm spaghetti like some airlines serve. The entertainment provided was diverse enough, though the touch screens were a bit aggravating."
Cons: "Phoenix Sky Harbor Airport, get your B-Gates sorted. Everyone of the gates in B 20s terminal had a flight leaving and there was no system set up for where people in the various flights should queue or stand. A lot of people were confused as to who was in line for this flight and where to stand prior to the actual boarding starting."
Pros: "This was an overall great experience. The crew was helpful and friendly and the in flight entertainment options were awesome."
Cons: "We boarded an hour late and no warning or explanation was given in the terminal. Luckily I knew this was going to happen because I had downloaded the app."
Pros: "Decent entertainment selections."
Cons: "Food wasn't very good."
Pros: "Timely departure. Free tea and biscuits. No queues at check in. Generous baggage allowance."
Cons: "Very expensive Pre check in seat selection."
Pros: "Free upgrade to Club was amazing. Really appreciated that gesture made Put Mr trip even more pleasurable."
Pros: "Seats were comfortable"
Cons: "Seats too close when tryin to get in. And out to the bathroom"
Cons: "Our BA flight from Rome to Paris was operated by Vueling. Vueling staff in Rome lacked knowledge of whether or not our bags could be transferred properly to our BA connection and onto our home city. Our bags did not connect and arrived 2 days after we did. Vueling desks were extremely unorganized, staff were not helpful, and boarding the plane after 2 buses hauled the passengers far out onto the concourse was a nightmare. We love BA, but we will never again purchase a flight where Vueling is involved."
Pros: "The movie selection was good."
Cons: "Seat room was poor, the food was poor, there was no coffee or tea available on a 9 hour flight! The flight attendants were not overly friendly as they have been in the past. Disappointed in BA on this flight."
Pros: "Fast and efficient"
Cons: "Seats could be more comfortable. Especially head rest."
Pros: "Nothing :("
Cons: "My trip was delayed 2 times and I had to boook for a different flight on different day! Absolutely no voucher or anything for hotel stay very disappointed"
Pros: "Always love the Stroopwaffel snacks! Flight attendant was very friendly and worked to help passengers who had short layovers get off the plane first."
Pros: "Smooth flight. Friendly crew."
Pros: "I liked the lounge."
Cons: "The boarding process could've been better (no excess of gate changes, overbooking the flight, and kicking people out of their seats). Additionally, the food on board could've been better. My chicken was not chicken and lastly the airline's hard product could've been better, no IFE is a big no-no."
Pros: "Non stop flight. The crew went out of their way to help us enjoy the flight. Food was available during most of the flight. The crew was friendly and enjoyed helping us get to our vacation"
Cons: "The entertainment system. I started watching a movie but couldn’t finish. Once the movie stoped I could not restart it."
Cons: "Air conditioning, I wanted an option for heat."
Pros: "Love the wifi and free movies!!"
Cons: "To cramped. Only a 85 minute flight but my legs were cramping."
Pros: "You had us leaving from Dallas...we were on flight from Houston to Amsterdam"
Pros: "Lots of leg room!"
Cons: "No complaints"
Pros: "Flight was on time and fantastic!"
Cons: "They tried to keep changing it on us!!!"
Cons: "Why???? Why do you load from front to back ?? Fill the back to front. Would save so Much hassle and waiting etc."
Pros: "I am only 5'4" but the seat in front of me was broken. I had NO leg room. If you are going to squeeze your passengers in like sardines, the very least that you could do is make sure what little room you have left us isn't compromised by faulty equipment."
Pros: "*Nice crew - Communicated well and did their job efficiently *Friendly seatmate"
Cons: "I will forever hate airplane seats."
Pros: "On time departure and arrival"
Cons: "One lavatory inoperable"
Pros: "Boarding was easy and comfortable seat."
Cons: "Snack was pretzels as I prefer nuts and no entertainment!"
Pros: "Free drinks in first class"
Cons: "Really small restroom. Plane on second leg was too small to even have a first class"
Cons: "I couldn't believe they did not have no tv or some type of food for 6 hour flight"
Pros: "On time ,friendly employees"
Cons: "My flight from OKC to Denver was cancelled the night before and United neglected to inform me. I learned about my cancelled flight at the OKC airport. United has all my contact information and Im a frequent flyer with United, so they had no reason for not contacting me. Another example of poor customer service."
Pros: "Noisy intrusive spoiled crying screaming kids kicking seats shaking rattles and crew was helpless"
Pros: "Flight attendants were nice."
Cons: "We weren't happy about not being able to pick our seats before hand. Very frustrating not knowing if we had sets or not when checking in at the airport."
Cons: "Entertainment didn't work"
Cons: "No call cancellation and 8 hour setting in OKC airport tell the next flight out to Houston and Tampa final destination!!!!"
Pros: "The flight out went very well and the United staff were all friendly, very helpful individuals in all positions."
Cons: "Our return flight was delayed due to maintenance, but when we finally departed the Pilot didn't waste any time getting us back to OKC."
Pros: "I liked that we made it to Cabo in a timely fashion"
Cons: "I didn't like that I had to download an app to get free wifi."
Cons: "Extremely frustrated at having to wait a full hour for baggage to be delivered to baggage claim. Otherwise, fine--the typical comfortless, joyless flight that all airlines provide."
Pros: "Wonderful and kind crew. We flew out at 6 am so I slept the whole time and it was nice and quiet."
Cons: "FLIGHT FIVE HOURS LATE"
Pros: "The staff was pleasant. You can sign up for text notifications in reference to flight information."
Cons: "The gate changed and there was confusion as to the correct gate. Luckily I had signed up for United text notifications which communicated the change. Restroom restrictions due to non functioning test rooms."
Pros: "I was able to spend my day with loved ones because the flight was exactly as expected ....on time, no mechanical, staffing or other delays. United Airlines rocks!!"
Pros: "Arrived on time, no luxury but great price."
Cons: "Smaller planes, but was expected for the value."
Pros: "The stroopwafels are amazing."
Cons: "I nearly missed getting a cup of ice when the refreshment cart came up the isle. Then the attendant acted as if he couldn't understand my request for a "cup of ice, please" and he tried to hand me a small package of snacks. I had to repeat myself 2 more times and finally got my cup of ice. I said "thanks!" His look told me I wasn't "welcome"."
Pros: "I liked it that you got a little snack even though it was just a short flight! The boarding was very fast!"
Cons: "There was not very much space for the legs! The seats were very close!"
Cons: "Rude staff, delay flights, and late flights."
Pros: "I like how you update information on my email about my flight"
Cons: "I have no complaints everything was very good."
Pros: "Flight was on time"
Cons: "Not enough leg room"
Cons: "VERY UPSET THAT MY FLIGHT WAS DELAYED AND I MISSED MY CONNECTION AS WELL AS MY LUGGAGE DID NOT ARRIVE IN LONDON UNTIL YESTERDAY-June 18 after leaving Oklahoma to London on June 14 also my luggage was damaged when it was finally delivered here in London... Broken wheel and zipper!!! I also had to go out and buy a pair of pants, shirt, socks, underwear and a jacket for meetings on Thursday and Friday."
Pros: "Under booked flight was a plus!"
Pros: "I flew from OKC to Houston and then home to DSM. The price was terrific for a one way flight. I bought at 2:30 am for $130. I checked later the next morning and the price was $455! United Airlines is a great airline. There was a wonderful agent who helped me at the kiosk for check-in. Very friendly. The flight attendants were great too."
Pros: "Timely flight at all stages of embarkation and debarkation plus the small fee for the tapas box was well worth my payment!"
Cons: "Flight was cancelled after hours of mechanical delays and same day rescheduled flight wasn't available"
Cons: "Cancelled due to weather and no refund."
Pros: "It was a great experience"