Flight 1039 dec 16 was delayed due to late inbound arrival to Aruba. United gave the reason "delayed Maintenance" which United denied as mechanical failure. We missed connected flight to Albany. United gave us only option: morning flight to Washington and then To Albany which is inacceptable option. We took rental car. Also: Workers at Newark do not coordinate. Super Slow and give disinformation.
Staff were respectful Plane was warm enough Left on time Extended leg room seats were actually comfortable Not next to toilets
Food was somewhat disappointing. Ordered a gluten free meal which somehow turned into a vegetarian meal - that was disappointing.
Flight was late. Missed the connection even though it was the same airline. Offered no alternatives other than a flight for the following day.
Horrible communicatuon between the crew and passengers. Poor entertainment and comfort. The delay in Chicago was poorly updated and once the plane landed the flight taxied for upwards of a half hour.
Standard, quick domestic flight home. Nothing special.
This was the best in flight crew I’ve experienced in economy class. They were efficient, friendly & humorous! Keep up the great work! They made flying in not so comfortable seats bearable.
Diverted and delayed. Got home 8 hours later then I should have.
Amazing entertainment selection, comfortable.
Friendly attendants, plenty of coffee. Great service.
Only good thing about the flight is the price.
I do not like the two hour delay, after a hour maybe consider getting another plane.
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