Good but delta needs to be more upbeat about the boarding process in Atlanta
Pros: "Crew was friendly"
Cons: "On time boarding and departure"
Cons: "Love flying Delta superb customer service"
Pros: "great everything!"
Pros: "On a quick 40 minute flight they still managed to serve coffee, water and snacks."
Pros: "How ferindly they where get on airplane and caring they where the hold time on the flight"
Cons: "They bathroom up front airplane should be first class and back airplane have there bathrooms"
Cons: "Boarding zones is confusing. What does boarding zone "basic" mean?"
Pros: "Super crew. Reasonably good food. Liked how safety conscious crew was."
Cons: "Nothing. Great job everyone"
Pros: "Amazing crew very good service ."
Cons: "Chose my seat, instead of leaving it to the airline ."
Pros: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "An officious crew who said they had a 'seat belt detector' to tell if people's seatbelts were fastened. A late flight... with lies about the reason for the delay."
Pros: "I arrived safely at my destination."
Cons: "I ordered two seats to accommodate my rate. I was moved after I checked in to another seat without notice. It was embarrassing to move after I was seated early and arrive at a set that I didn't fit in."
Cons: "The coffee could’ve tasted better."
Cons: "No WiFi. Little service."
Pros: "Ryan was great! Very nice and professional, would love to see him on a future flight."
Pros: "Empty seats direct into Indy."
Cons: "Rough landing."
Pros: "Great entertainment system."
Pros: "During the wait the monitors were turned on and we were able to watch movies"
Cons: "Flight got delayed in Atlanta we’re sitting on the plane for about an hour, We didn’t get offer anything during that time."
Pros: "It is a short flight, no inflight service but we boarded quickly and deplaned the same."
Cons: "Had to wait for some of the flight crew but that isn’t anybodies fault"
Cons: "Didn’t make the flight due to delay and late arrival! No help getting seats on a later flight or next morning."
Pros: "Boarding was easy. No issues. Friendly staff. We had to fill out customs declaration forms but didn’t have a pen. We asked stewardess for a pen and they didn’t have any left. She said to borrow from a neighbor which I thought was rude. We don’t know our neighbors. If a flight requires filling out a form, they should provide enough pens to do so."
Cons: "Not enough pens"
Pros: "On time"
Cons: "Take a long time to taxi to the gate & getting off the plane."
Pros: "It was a very easy boarding process and everybody I can across seemed to be enjoying themselves."
Cons: "Seats were a bit uncomfortable and the entertainment was not readily accessible."
Cons: "2 1.5 hour delays for things that Delta messed up"
Pros: "I like that I was able to request a window seat and was obliged to get another one."
Cons: "My flight was cancelled and I had anxiety about being at my destinations on time because I had to travel another hour away without knowing if my ride would be able to wait for me. However, I was booked on another plane that wasn't damaged which got me there on time,but once I arrived my luggage was no where to be found. I was promised my luggage on the same day,but I didn't get it until 11:30pm that night from a 2:40pm flight. I had to go out and spend money on toiletries,night wear and my medicine because of not having my luggage. Just totally disgusted by the overall experience and wouldn't wish it on anyone."
Pros: "I purchased round trip tickets to Cancun Mexico for under $400. And I received 1st class upgrades both ways. I could not be happier with my travel."
Cons: "No complaints"
Pros: "Food available for purchase. Entertainment system."
Pros: "Your entertainment system is fabulous!"
Cons: "We purchased a direct flight from Boston to Tampa. We paid extra for the convenience of a direct flight Our flight was changed without notification to a connecting flight that was leaving 10 minutes earlier and arriving 2 hours later. Due to malfunction with the kiosk and not a sufficient amount of agents at check in, we missed our flight by 4 minutes. The gate agent seemed to enjoy telling us, with our 10 month old baby, that we were too late. Our baggage, including car seat, had been loaded on the plane. We were reassigned to a flight the following morning. We missed a full day with family, had to travel back home without a car seat and return to the airport the following day. I was shocked and disappointed that not single Delta agent was accommodating or remotely helpful while we were at the airport. I've never had a problem with Delta before. We travel on regularly and would like to continue using Delta. I would like a voucher for my next Delta trip."
Pros: "It was on time"
Cons: "Minimum everything"
Pros: "Loading process, seats and drinks were great"
Cons: "No TV on back of the seat but thankfully the ladies next to me were very entertained"
Pros: "All that one would want."
Pros: "On time and helpful"
Pros: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Cons: "Seats are getting too crowded!"
Pros: "very little"
Cons: "Could they make sears smaller? The plane was really old too."
Pros: "The flight attendants in this flight were amazing. By far the best I have had in a very long time."
Pros: "Boarding in St Thomas is always a mess, no matter what airline you fly. I usually fly Delta because the planes are clean and the people are nice. Well this time the staff went well above and beyond. My friend and I were sitting in the front row of seats in the lounge at the airport, facing the Delta gates. There was a mob of people milling about between us and the gate, so we could not see very well, but we thought we had a clear view of the door. Also it was very loud in the terminal. The flight had a delay, so we were relaxing and chatting, when I got a text from my mom asking if I was on the plane. So I went to the counter to inquire if they had started boarding our flight. The lady looked at me with surprise and said, "We have been paging you!!". Well we were both surprised! We had not heard anything over the general din in the airport. It turns out they had completed boarding and already rolled the stairs away from the plane! The ground staff talked to the captain and then they rolled up a set of stairs, opened the door to the plane, and let us on! The flight attendants said that they had never seen that happen before. I want to extend a heartfelt thank you to the crew at Delta for going the extra mile to make sure we made it on our flight."
Cons: "There is nothing I didn't like about this flight!!"
Cons: "It was late arriving to greensboro"
Pros: "Great service and amenities for a low cost"
Pros: "Enjoy able"
Pros: "The crew was very attentive and apologetic."
Cons: "Having two planes with mechanical trouble. Putting our luggage on the wrong plane. It is 1:50 am as I write this. I should be home in bed."
Pros: "Great service for a short commute trip."
Pros: "Overall this was a great flight. The entertainment system wasn't always working, but I was reading and its a short flight, so I didn't really care."
Pros: "Delta changed me to another flight without charge and the rep was very accommodating and pleasant"
Cons: "Multiple delays, from 8:15 to 8:49 to 9:05 to 9:39 to 10:12 to 10:19 to 10:25. I am not joking. Honestly, if the delay is due to 'maintenance' for an incoming plane that has not left its originating destination, why quote any time at all? The check in rep did provide an announcement at 8:15 that although the time of departure had moved to 9:05 , he did not see how that was possible since our plane was on the ground in Richmond undergoing maintenance. I was in LGA. When I heard that, I changed to another flight, so the outcome was not as bad as it could have been. I am aware of these other times since my email is packed with Delta's notifications, which I welcome usually."
Pros: "It's hard for me to write this review as the first 4.5 hour leg was incredible. Staff was very friendly and did a great job. Otherwise, the equipment was old and dated. Good thing it's only an hour-ish flight."
Cons: "Old plane, hard seats designed for humans less than 3 years old."
Cons: "Boarding took forever. Delta doesn't seem to have a good system. Plane was packed to the last seat. Congrats! No food for purchase. Will avoid next time."
Absolutely everything went wrong. Many delays causing me to have to rebook with another airline. Worst travel experience ever.
Delayed. Flight attendants were on a international flight
The gate changed three times. When I asked about it the agent was rude, the flight left late, though we ended up arriving early, no legroom
Heater worked poorly. Cold flight.
Be wary very quick to cancel and no accommodating at all
Pros: "Everything was great."
Cons: "I can’t believe I’m saying this but I don’t think anything else could have been improved"
Cons: "uhhh social distancing!!!! We were packed in that plane...."
Cons: "The airlines need to board and deboard by group number."
Cons: "5 hour maintenance delay due to non-responding maintenance crew. Deplaned. Then re-boarded. Then additional delay due to broken tug. Ridiculous."
Pros: "The stewardess that was serving refreshments threw my pretzels at me and refused to list off drinks. There was no menu in the seat in front of me, so I was curious of my choices. Extremely rude and unprofessional, there is no excuse for the way I was treated."
Cons: "Hire stewardess that are professional and polite."
Cons: "Only negative is that the American Eagle flights must take a shuttle from the remote terminal."
Pros: "I was traveling with my mother who is handicap. The staff did so much to really help her. Although, the staff did everything and I mean everything to help us. TSA was an issue. Plus there was an language barrier."
Cons: "The assistant that they gave us was communicating with the TSA officer in Spanish who did not speak any English. The problem was she was over 75 and she does not have to remove her shoes. Instead of explaining to her what was going on she just took her shoes, which made my mother upset mad."
Pros: "Flying is not fun… The seats are too close together making it very difficult to stand up to enter or exit the aisle!"
Cons: "Free movies lagged and got stuck on wifi. Gave up watching one."
Pros: "I was there on time .."
Cons: "Save seats for your mistakes and compensation for my time and missed reservation.."
Pros: "Crew didn't show up was horrible"
Cons: "Schedule your employees beeter"
Pros: "The crew was amazing on our American flight from DFW to PV"
Cons: "plane was too hot...AA needs to keep a lower temp and pump air through their plane...on a crowded flight like this was, claustrophobia set in. First time I ever experienced this."
Pros: "Nice crew, short flight"
Cons: "Delayed 43 minutes"
Pros: "Service and meals."
Cons: "Middle seat."
Pros: "Being prompt"
Cons: "Ran out of food I liked."
Pros: "Tulsa to Chicago was nice."
Cons: "First flight was delayed, reschedule for new flight 4 hours later, second flight delayed. Barely made connecting flight. Plane was almost empty, I’m 6’4 and asked mid flight to move to exit row because my knees was pressing into the forward seat. 1 person out of 6 seats were in the exit row and the gentleman attendant denied my request. I didn’t flinch about my full day of delays and connection issues but on an empty flight it would have been nice to catch a break. I landed in Pittsburgh at 12:30 at night and got to my hotel at 1:30am with an 8 am presentation. AA delays really have created a discontent with my business trips. As I use AA as my primary airline I hope this doesn’t continue or I’ll switch to United for future business trips monthly."
Cons: "Delays, seats are cramped and uncomfortable"
Cons: "Delayed, poor info, no snacks, not even water. Lady at gate was rude. And unpleasant. Nobody kept us informed correctly and when we asked we were treated unkindly. Horrible experience with AA. Will avoid"
Pros: "It was a great overall experience"
Cons: "Didn't have a meal but I still loved what they did serve"
Pros: "Crew was personable and proactive in settling families in and helping with luggage. Funny and helpful. Movie choices were great! We were early to gate."
Cons: "It was a very long check in process in Madrid, and 45 minutes more to gate. I think it may just be layout of Madrid airport, but I would suggest to anyone getting to airport a minimum of 3.5 hours before flight."
Cons: "This flight was delayed by almost 5 hours. While I understand there are some delays sometimes, this was the ONLY flight to Greensboro out of DCA, and the times kept changing throughout the day, even though the gate agents knew that the issue was that the crew was delayed. There should be backup crew available and when there are delays, the passengers should be kept informed. There should be other flight options available when this happens. I never received an apology from anyone I encountered throughout the process, and some personnel were rude even though I was polite."
Pros: "Smooth flight, takeoff, and landing. Efficient boarding and unloading plane. Excellent timing of departure and arrival. Crew was efficient."
Cons: "No leg room. No food. No entertainment. Long taxi time to gate after landing at DFW. Crew all business not that friendly."
Pros: "I could give you specific feedback if I'd actually flown anywhere. American Airlines completely screwed the pooch, rebooked, and then canceled my flights. They could've handled it much better and we found out later from another agent that they had other flights that could've gotten us on another one of their flights that would have gotten us there on time."
Cons: "The gal at E terminal customer service in charlotte was rude and condescending as i asked if I could get on my original connecting flight that American Airlines had rescheduled since my first flight was delayed an hour and they thought I’d miss it. But we ended up landing earlier than expected so I went to the gate to see if I could get on my original early flight and she was rude and told me I can’t keep switching flights.....when I pointed out that AA had rebooked me she was like ok but you can’t keep switching flights. Then she yelled at the lady behind me who was trying to get to a hospital. -1 Service for AA"
Cons: "Plane never arrived. Forced to rebook a day later"
Pros: "The staff were very friendly and helpful"
Cons: "Bag checkin had already been done online but did it again in terminal, weigh in lady not helpful or friendly, quite abrupt. Onboard seating cramped and worse when front seats were reclined."
Pros: "Boarding was fast and easy. Able to leave early which really helped get me to my connection."
Pros: "I liked how quickly we boarded and the options for entertainment. It was nice when they gave us the whole soda instead of all ice and a few sips."
Cons: "Got a tad hot in the plane and had to gets gone looked at for an extra hour"
Cons: "The man at the gate was rude and tried to tell me I needed to pay 50$ to bring on my small purse, while his assistant said I could put it in my carry-on. Even more strict that Spieit airlines and higher prices. They didn't even bring around drinks because of "turbulence" unless you were first class. The plane shook slightly more than a smooth flight for only a small fraction of the flight."
Pros: "Seats were comefortable"
Cons: "Didn’t serve proper meals. Sorry, a hot pocket is not dinner. Crew as ambivalent."
Pros: "Very smooth. Outstanding A-321 platform."
Cons: "No place to plug in my dying phone. All Group 7-9s had to check bags. This is unacceptable. Had to wait on connecting passengers (didn't know the airlines did that anymore). I am tired and have to go to work at my usual time since the flight landed late."
Pros: "Seats were more spacious and a representative was great about helping us find seats close together for a party of 4 that had originally been split up."
Cons: "No sort of real line before boarding. Other customers were getting in who had numbers that were not yet called. Staff at the inside gatealso gave very short answers."
Pros: "The flight attendants were fantastic. They took great care of us the entire trip."
Cons: "Trying to figure out where to go in each airport for customs, integrations, and gate changes."
Pros: "Great customer service, very friendly and helpful. The whole experience went considerably better than we expected since we did not know how our son was going to handle it. All in all we were very happy thanks to the wonderful AA staff that helped us at each stop."
Cons: "Limited drink and food choices. It was a short flight, so I think it's understandable."
Cons: "The lady next to me was too large to fit in her seat. She clearly needed a second seat, but instead the stewardess just brought her a buckle extender. I was in an exit row and was smashed to the wall almost the entire trip. I was dissapointed that AA didn't require her to purchase a second seat on what was already an overbooked flight."
Pros: "The flight was delayed and there was a lot of confusion. My seat was uncomfortable and they didn't offer any food."
Pros: "Fast check in, timely take off & arrival Excellent and friendly service"
Cons: "The plane was almost two hours late leaving. That being said, I think it was weather related and it would have been nice to know the reason for the delay."
Cons: "Baggage delay, flight delayed by 36 hours and no customer support"
Pros: "typical somewhat comfortable seating"
Cons: "VERY cramped."
Pros: "The staff was friendly and helped me reroute my flights."
Cons: "I took a 3 leg journey so I expected to be flying all day, but every flight was delayed going out and one flight was delayed coming in. Plus there are never any gluten free snack choices on the flight."
Pros: "The crew was good the set was not bad."
Cons: "Not sure"
Pros: "Fast and efficient"
Cons: "Seats could be more comfortable. Especially head rest."
Pros: "Nothing :("
Cons: "My trip was delayed 2 times and I had to boook for a different flight on different day! Absolutely no voucher or anything for hotel stay very disappointed"
Pros: "Always love the Stroopwaffel snacks! Flight attendant was very friendly and worked to help passengers who had short layovers get off the plane first."
Pros: "Service was great! Plane was clean. Premium seats were comfy, with the extra $500 per person."
Cons: "Boarding was chaotic. People were blocking the premium line, so we didn't know where to go. Luckily, an attendant was calling out and told us to go down the first lane."
Pros: "Smooth flight. Friendly crew."
Cons: "Air conditioning, I wanted an option for heat."
Pros: "Love the wifi and free movies!!"
Cons: "To cramped. Only a 85 minute flight but my legs were cramping."
Pros: "You had us leaving from Dallas...we were on flight from Houston to Amsterdam"
Pros: "*Nice crew - Communicated well and did their job efficiently *Friendly seatmate"
Cons: "I will forever hate airplane seats."
Pros: "On time departure and arrival"
Cons: "One lavatory inoperable"
Pros: "On time ,friendly employees"
Cons: "My flight from OKC to Denver was cancelled the night before and United neglected to inform me. I learned about my cancelled flight at the OKC airport. United has all my contact information and Im a frequent flyer with United, so they had no reason for not contacting me. Another example of poor customer service."
Cons: "I can't review this flight because the itinerary change and last minute cancellation of United Airlines' flights."
Pros: "The flight out went very well and the United staff were all friendly, very helpful individuals in all positions."
Cons: "Our return flight was delayed due to maintenance, but when we finally departed the Pilot didn't waste any time getting us back to OKC."
Cons: "Felt very crowded - narrow seats."
Pros: "United needs to get there entertainment figured out because it does not work right. Out of 5 flights in the last week only got to watch TV once. Same way when I flew in January. We pay enough money to fly at least the extras could be worth it. Everything else was fine"
Pros: "Wonderful and kind crew. We flew out at 6 am so I slept the whole time and it was nice and quiet."
Pros: "I liked how accommodating the flight attendants were. The pilot flew great."
Cons: "Some spaces were tight. I'm a wide body builder."
Pros: "Quick boarding, friendly staff, treated exceptionally well. Seats weren't small for me, being a bigger guy and all."
Pros: "Perfect all around and arrived 25 minutes early."
Pros: "Getting there quickly."
Cons: "Of course it is so noisy. I reserved my seats and they strung us out from 8 to 20.. geeze.. lot of good that did."
Cons: "We where delayed for two hours or so, if you asked upon arrving during what should have been boarding you got a curt remark no information. There way no anouncement about a delay just one that the crew arrived, nothing about why we where delayed or estimation of time when we would board. Other delayed fights where getting information over the loud speaker. The attendants left the area came back when we could board and hurded us on the plane. Not a friendly face or smile. Everyone was tired, a little civility would have gone a long way"
Pros: "Arrived on time, no luxury but great price."
Cons: "Smaller planes, but was expected for the value."
Pros: "The stroopwafels are amazing."
Cons: "I nearly missed getting a cup of ice when the refreshment cart came up the isle. Then the attendant acted as if he couldn't understand my request for a "cup of ice, please" and he tried to hand me a small package of snacks. I had to repeat myself 2 more times and finally got my cup of ice. I said "thanks!" His look told me I wasn't "welcome"."
Pros: "Very smooth and comfortable flight."
Cons: "So we arrived at the desk after a 7hr international flight ready for the final 1hr leg - only to be confronted with "flight overbooked" looking for 9 volunteers - how can you over book a 40 seat flight by 9 ???? So we had an anxious wait wondering if we'd be dumped from the flight - we weren't but it wasn't enjoyable waiting for the flight and our meeting with our grand kids."
Pros: "Michael Reeves was helpful"
Cons: "The lack of communication to tell us why were delayed. No one told us about the flight being cancelled. We had 3 gate changes, told the flight was coming even though it never left its previous airport. Had to call and switch myself to another flight to get out of Okc."
Pros: "I liked it that you got a little snack even though it was just a short flight! The boarding was very fast!"
Cons: "There was not very much space for the legs! The seats were very close!"
Cons: "Rude staff, delay flights, and late flights."
Pros: "I like how you update information on my email about my flight"
Cons: "I have no complaints everything was very good."
Pros: "Flight was on time"
Pros: "Finally got us on the plane after a 6 hour delay. They decided to "update" the computer software on the plane after they had us all on there. Took about 90 minutes. Very displeased, will do my best avoid United in the future"
Pros: "The flight attendants gave me a whole can of soda vice just pouring one single cup"
Cons: "Baggage fees."
Cons: "VERY UPSET THAT MY FLIGHT WAS DELAYED AND I MISSED MY CONNECTION AS WELL AS MY LUGGAGE DID NOT ARRIVE IN LONDON UNTIL YESTERDAY-June 18 after leaving Oklahoma to London on June 14 also my luggage was damaged when it was finally delivered here in London... Broken wheel and zipper!!! I also had to go out and buy a pair of pants, shirt, socks, underwear and a jacket for meetings on Thursday and Friday."
Pros: "Under booked flight was a plus!"
Pros: "I flew from OKC to Houston and then home to DSM. The price was terrific for a one way flight. I bought at 2:30 am for $130. I checked later the next morning and the price was $455! United Airlines is a great airline. There was a wonderful agent who helped me at the kiosk for check-in. Very friendly. The flight attendants were great too."
Pros: "Easy boarding and flight was on-time as usual."
Cons: "Very small seats (I'm 6' 200lbs) and felt very cramped."
Cons: "Plane left earlier than scheduled so left without us, we were already checked in."
Pros: "On time boarding"
Cons: "Seat space"
Pros: "Timely flight at all stages of embarkation and debarkation plus the small fee for the tapas box was well worth my payment!"
Pros: "i enjoyed the inflight drinks as well as how quick and efficient the crew made the trip to Washington. The staff was very courteous and friendly."
Cons: "The seats feel crammed for anyone over 5'10" I'm sure and being 6'1" myself, I was in discomfort by the end of the flight."
Cons: "Flight was cancelled after hours of mechanical delays and same day rescheduled flight wasn't available"
Pros: "Arrived early. Friendly crews. :)"
Cons: "Small plane."
Cons: "Cancelled due to weather and no refund."
Pros: "Clean, relatively roomy Q300 turboprop. Good communication when we were slightly delayed by weather at our destination. Fast baggage handling at GSO."
Cons: "Overbooked by four people. The rewards for switching flights were substantial, though ($500)."
Cons: "It'd be better without a baggage fee. And add some free nuts or pretzels or something"