Daily cleaning, installation of cabin HEPA filters on flights from Oklahoma to Kalamazoo
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Scores according to KAYAK customer reviews
Pros: "Everything was GREAT !!"
Pros: "Great crew!"
Cons: "Did not get upgraded :)"
Pros: "Crew was very congenial, upbeat, and accommodating. As there were several rows with no passengers, the crew offered me a seat in an empty row for my comfort and it was most appreciated"
Cons: "Nothing I can think of."
Pros: "The crew was a replacement for the original crew that probably was running late (i suspect because everyone was stuck in wonderful LA traffic that night), they made do with what they have and tried to get everyone boarded as fast as they can."
Cons: "On time departures, better boarding, crowded planes, better snacks, comfy seats, charging bagss???"
Pros: "Never made the connecting flight."
Pros: "Crew was amazing as always. Seats were comfortable."
Cons: "give passengers some healthy food--fruit, granola bars, etc."
Pros: "arrived a bit early"
Pros: "The crew was attentive."
Cons: "Games on the tv were okay. Tetris would be a nice addition."
Cons: "No entertainment options at all."
Cons: "Seats are to small and too close together."
Cons: "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"
Pros: "Boarding was seanless"
Cons: "I wasn’t able to sleep much because the seat was not comfortable."
Pros: "Crew was very kind"
Cons: "Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan."
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Pros: "Service, service, service!"
Cons: "This is the second flight in a row in which Delta has either cancelled or rescheduled my flight at the last minute. Last time I was stranded in the Atlanta airport overnight waiting literally all night for them to return my luggage (which never came, and then was late even to my final destination). I will not be using Delta in the future."
Cons: "The cramped airplane. The inept service crew… One of the worst I've had on board in a very long time"
Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "No issues. Smooth ride. Decent service."
Pros: "Flight crew was awesome"
Pros: "Staff is friendly and helpful"
Pros: "As usual"
Cons: "Landing was a bit rough"
Pros: "easy but long day coming home"
Cons: "however on the initial trip to cozumel we where rerouted from kc to huntvilles therefore missing our connecting flight to cozumel so the airline was accomodating and reseated us on a flight to cancun instead and I was thankful but i know that that flight was cheaper when i booked this but i didnt want to make the treak to cancun and bus and then ferry to cozumel but ended up doing that anyway is there any way at all to be compensated for the diffrence I am not upset at all but that made for a really long day getting there Just putting it out there"
Cons: "My flight was delayed and after that they even lost my bags."
Pros: "Got exit seats with extra leg room at no charge . Flight was quick and crew was very accomadating and friendly. Very good at providing updates and delays"
Pros: "flight was canceled"
Pros: "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
Cons: "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"
Cons: "The gate crew did not change seats for my family & I to sit together (spouse, baby & I, grand parents) The flight was late leaving as the troops returning home were late. That part was ok, but they could have changed their seats so my family and i could sit together. I’m pretty sure they wouldn’t have minded given they were all on their 4th flight if the day. It seemed that the gate crew was not budging. If my parents hadn’t had 2 seats together my daughter would have had to sit with a stranger. That’s not acceptable."
Pros: "Nice smooth flight"
Pros: "Crew seemed nice enough and everything flew on time."
Cons: "The seats were so close together, my femur (upper leg bone) would not fit in the space provided. I am 6'3" and have been a very faithful Delta passenger, but I cannot see flying with them anymore if I have to upgrade just to get minimal comfort. It is indecent. I will investigate other airlines."
Pros: "Friendly service"
Pros: "Boarding was good, crew was friendly and we were on time."
Pros: "Flight was on time"
Cons: "Wifi wasn't working for a while and it was a plane without screens"
Pros: "I appreciated that Delta was on time and prompt about getting passengers onboard. I appreciated that the stewardess was very courteous. I appreciated that there was no delay."
Cons: "There was nothing that I did not like. I had a previous bad experience with another airline that canceled my flight three days in a row. So I was very appreciative of the fact that Delta had available flights for me to leave."
Pros: "The smootheness of the flight."
Cons: "The fact that the passenger behind me is was kicking the back of my seat. And it wasn't even a child!"
Cons: "11 hour overnight delay. Timed out crew. We were given a pillow and blanket to spend the night on the floor in the airport. We we given drinks and a snack box."
Cons: "Late. No legroom"
Pros: "On time and courteous staff"
Pros: "Plenty of entertainment options Frequent meals and snacks Attentive service from flight crew"
Cons: "Boarding process was slower than anticipated One of our bags did not make it"
Cons: "The boarding process was chaotic, half the time the staff did not use the PA system. They were not clear on who needed to do a passport check. Started to read names off then just gave up and said "a lot of you""
Pros: "The flight attendant was pleasant"
Cons: "As usual, Delta regional jets with recurring mechanical problems change of planes, change of gates delay take off etc. This carrier has become a nightmare on this Detroit to Kalamazoo leg."
Cons: "Ok. My wife and I are both disabled and use our own scooters to get around airports. My scooter broke down when I got off the plane. Toronto airport became a LOT longer pushing my scooter then. Fortunately CANADIANS GAVE ME A HAND TO GET THROUGH CUSTOMS, BAGGAGE CLAIM AND CAR RENTAL. Ok, what to do if something like this happens in America. Maybe to work with security staff cause I was in dire straights without the Canadians to help me. Thank them all. Alton Cason"
Pros: "Food was Ok and the stees heled Out"
Cons: "Asked for hot tea but what I got was barely tepid."
Pros: "Great flight easy boarding"
Cons: "Need more legroom"
Pros: "Delta sent a text which notified that our flight was to be delayed and we were free to seek an alternative flight. Delta was able to get us on an earlier Flight land then delivered our luggage the next morning. Delta sent an e-mail with the driver's picture, name and picture of the vehicle. The driver called to notify he was on the way. Excellent service."
Pros: "The staff was great. The plane was the cleanest of MD-88s I'd been on recently."
Cons: "The old plans have your too cramped or squeezed in. The connecting flight from ATL to MKE made this one look good."
Pros: "Great stewardesses, good food"
Pros: "Everything was great."
Cons: "I can’t believe I’m saying this but I don’t think anything else could have been improved"
Cons: "Our flight was cancelled til 24 hours later. And then delayed two more times before we were able to fly out. Very frustrating experience"
Cons: "uhhh social distancing!!!! We were packed in that plane...."
Cons: "The airlines need to board and deboard by group number."
Pros: "The Flight Attendant was excellent. Genuine smile, attentive, and pleasant."
Pros: "The stewardess that was serving refreshments threw my pretzels at me and refused to list off drinks. There was no menu in the seat in front of me, so I was curious of my choices. Extremely rude and unprofessional, there is no excuse for the way I was treated."
Cons: "Hire stewardess that are professional and polite."
Cons: "Only negative is that the American Eagle flights must take a shuttle from the remote terminal."
Pros: "I was there on time .."
Cons: "Save seats for your mistakes and compensation for my time and missed reservation.."
Pros: "Crew didn't show up was horrible"
Cons: "Schedule your employees beeter"
Cons: "The boarding process at the gate was brutal and very disorganized and the persons working for American Airlines were overwhelmed and announcements relating to the delay were very confusing"
Pros: "The crew was amazing on our American flight from DFW to PV"
Pros: "Service and meals."
Cons: "Middle seat."
Cons: "Didn’t like how old the plane was. Didn’t have any entertainment, and food was bad. Seats were not very comfortable and not much leg room."
Pros: "Being prompt"
Cons: "Ran out of food I liked."
Pros: "Tulsa to Chicago was nice."
Cons: "First flight was delayed, reschedule for new flight 4 hours later, second flight delayed. Barely made connecting flight. Plane was almost empty, I’m 6’4 and asked mid flight to move to exit row because my knees was pressing into the forward seat. 1 person out of 6 seats were in the exit row and the gentleman attendant denied my request. I didn’t flinch about my full day of delays and connection issues but on an empty flight it would have been nice to catch a break. I landed in Pittsburgh at 12:30 at night and got to my hotel at 1:30am with an 8 am presentation. AA delays really have created a discontent with my business trips. As I use AA as my primary airline I hope this doesn’t continue or I’ll switch to United for future business trips monthly."
Pros: "It was a great overall experience"
Cons: "Didn't have a meal but I still loved what they did serve"
Pros: "Smooth flight, takeoff, and landing. Efficient boarding and unloading plane. Excellent timing of departure and arrival. Crew was efficient."
Cons: "No leg room. No food. No entertainment. Long taxi time to gate after landing at DFW. Crew all business not that friendly."
Cons: "Plane never arrived. Forced to rebook a day later"
Pros: "Boarding was fast and easy. Able to leave early which really helped get me to my connection."
Pros: "I liked how quickly we boarded and the options for entertainment. It was nice when they gave us the whole soda instead of all ice and a few sips."
Cons: "Got a tad hot in the plane and had to gets gone looked at for an extra hour"
Pros: "The movie/tv system did not work despite a lot of time trying. Very disappointing when taking a long flight with a 10 year old."
Pros: "The empty sit next to me"
Cons: "The very basic food. Having to argue to get extra water to drink when I got seriously dehidrated The limited choice in movies"
Cons: "One of the oldest aircrafts - unbelievable they would use this from Milan to JFK! There were NO TV screens on the seats and whats worse is there was nowhere to plug in headphones to watch the one tiny TV screen for all. When we were landing the lights in our cabin - the crew was mediocre - the food was indelible - I advent flown American for over a decade internationally and there is a good reason why i will never again!!"
Cons: "We left two hours after scheduled departure bc 1) the plane was late from prior flight and had to be cleaned, 2) engine check delayed the flight, 3) strong winds forced the airport (JFK) to use only one runway for departures and so on top of our plane delays we were delayed an extra half hour bc of airplane traffic. No entertainment onboard, meaning no screen on back of seat in front for movies, tv shows, etc. Food options were poor, especially breakfast (too much sugar content in all contents of “continental breakfast” pack."
Pros: "Boarding was easy, flight attendants very accommodating. Pilots made up flight time and arrived early, in spite of late departure."
Cons: "Leg room! Seems American has less space between seats and seemingly narrower seats than other airlines."
Cons: "Lost luggage for more than 18 hours. Poor costumer service by baggage assistance: Too many issues to even mention it. Arrived in Cancun w/o luggages and connection to Cuba with another airline and no luggages for 2 weeks."
Cons: "it was not BA flight American Airlines. For a 6-hour cross-country flight, there was no entertainment of any kind. More than that, no blanket or a pillow was available which made the trip so much worse. Worst of all, the last 90 minutes of the flight all the toilets ran out of water so they can't even be flushed. First time I have ever come across such a problem. Absolutely terrible."
Pros: "Quick boarding, near empty flight."
Pros: "Great flight, no issues."
Cons: "Dont have any issues"
Pros: "Great crew"
Cons: "No room to sit comfortably on an 8 hr flight ."
Cons: "You pay extra to get the TSA Full background check, so you can breeze through TSA, with PreCheck, yet this Airline has a problem with recognizing it. 3 phone calls layer and a Visit to their Costumer Serice Desk, and none of them can figure it out. Uhg again."
Pros: "Great customer service, very friendly and helpful. The whole experience went considerably better than we expected since we did not know how our son was going to handle it. All in all we were very happy thanks to the wonderful AA staff that helped us at each stop."
Cons: "Limited drink and food choices. It was a short flight, so I think it's understandable."
Cons: "The lady next to me was too large to fit in her seat. She clearly needed a second seat, but instead the stewardess just brought her a buckle extender. I was in an exit row and was smashed to the wall almost the entire trip. I was dissapointed that AA didn't require her to purchase a second seat on what was already an overbooked flight."
Pros: "The flight was delayed and there was a lot of confusion. My seat was uncomfortable and they didn't offer any food."
Pros: "was a pain checking extra baggage. No one seemed to know what to do.. Apart from that AA was good."
Pros: "On time Attendants friendly Great service"
Cons: "No complaints"
Pros: "Smooth and quick"
Pros: "On time"
Pros: "Boarding was efficient, easy. Lots of movie choices. Quiet flight."
Cons: "Flight attendant with an attitude. He announced the dinner choices but turned around the moment he began speaking. When I asked what he had said, he rolled his eyes. That's pretty disgusting and takes a lot away from the overall experience. Sorry, that I'm a burden when I paid a ton of money for this flight. And I had no extra or special requests. I'm an easy passenger. I didn't ring for service outside the scheduled ones once... E.V.E.R. Food was the same sweet sour chicken that I had on every one of my flights with American Airlines in the last few years. Come on. Mix it up a little. The flight is expensive enough. A tiny bit more pampering would just make the difference. And flight attendants with a pleasant and patient attitude would make things a lot easier."
Pros: "The water was clean"
Cons: "Everything else! We were first sold a British airlines flight, and then we got switched to American Airlines. I don't know if that is actually an okay thing for them to do. When we got onto to plane we were stuck on the runway for over 2 1/2 hours, where the outside temperature was 95 degrees and the AC in the plane didn't work. The delay was all due to a mechanical difficulty with the engine, this did not give us peace of mind when flying over the atlantic. while up in the air my newly wedded wife and I were hoping maybe we could watch a movie to help keep our minds off the creaking of the wings, the pool of sweat from the delay, and the grumpy flight attendants. Seeing as it was a 9 hour international flight, you would have expected some sort of entertainment. Maybe a personal TV.... nope. Maybe a community TV... nope. At least they have to have a radio....... nope. All we got were our two thumbs to twiddle. After a much needed nap. We woke up hoping maybe for a hot breakfast, but to put the cherry on top of some terrible ice cream, we got a mediocre cold breakfast. All in all I will not fly American Airlines again. I would happily and quickly pay double for any other airlines but them. It's such a poor reprisentation of our country."
Cons: "The flight was delayed 3 hours waiting for a flight attendant"
Pros: "Customer services was good."
Cons: "Seat was too small,food was disappointed."
Pros: "Fast check in, timely take off & arrival Excellent and friendly service"
Cons: "The plane was almost two hours late leaving. That being said, I think it was weather related and it would have been nice to know the reason for the delay."
Cons: "Baggage delay, flight delayed by 36 hours and no customer support"
Pros: "typical somewhat comfortable seating"
Cons: "VERY cramped."
Cons: "Flight delayed going to and from my destination with no compensation. My bag I had to wait for it to come on the next flight and had to wait 2 hours for it."
Pros: "The staff was friendly and helped me reroute my flights."
Cons: "I took a 3 leg journey so I expected to be flying all day, but every flight was delayed going out and one flight was delayed coming in. Plus there are never any gluten free snack choices on the flight."
Pros: "Thomas of the crew gave incredible service."
Cons: "Both to and from the seat didn't fully function and both ways the entertainment system broke down"
Pros: "Plane was on schedule luggage taken as I boarded and help available as needed. This is very important for an 80 year old. Thanks for a great trip. Sue"
Cons: "No complaints."
Cons: "Crew was less than stellar; no IFE"
Pros: "Crew was super friendly"
Cons: "They should have created a separate line for doc checks for business class passengers; the line was probably 30 minutes long"
Pros: "Always love the Stroopwaffel snacks! Flight attendant was very friendly and worked to help passengers who had short layovers get off the plane first."
Pros: "Service was great! Plane was clean. Premium seats were comfy, with the extra $500 per person."
Cons: "Boarding was chaotic. People were blocking the premium line, so we didn't know where to go. Luckily, an attendant was calling out and told us to go down the first lane."
Pros: "Smooth flight. Friendly crew."
Cons: "Air conditioning, I wanted an option for heat."
Pros: "Love the wifi and free movies!!"
Cons: "To cramped. Only a 85 minute flight but my legs were cramping."
Pros: "On time"
Cons: "Why???? Why do you load from front to back ?? Fill the back to front. Would save so Much hassle and waiting etc."
Pros: "Made up slight delay on take off in the air"
Cons: "Everything! Flight was delayed made my daughter miss her connector and there were no other flights to her destination. Then your airline refused to put her on another airline . I had to pay $600 for her to fly delta because she had to get back to school for her finals the next day. And United was absolutely NO help!"
Pros: "*Nice crew - Communicated well and did their job efficiently *Friendly seatmate"
Cons: "I will forever hate airplane seats."
Pros: "On time departure and arrival"
Cons: "One lavatory inoperable"
Pros: "Boarding was easy and comfortable seat."
Cons: "Snack was pretzels as I prefer nuts and no entertainment!"
Pros: "Free drinks in first class"
Cons: "Really small restroom. Plane on second leg was too small to even have a first class"
Pros: "On time ,friendly employees"
Cons: "My flight from OKC to Denver was cancelled the night before and United neglected to inform me. I learned about my cancelled flight at the OKC airport. United has all my contact information and Im a frequent flyer with United, so they had no reason for not contacting me. Another example of poor customer service."
Pros: "The ease of using the app for my travel info."
Pros: "I made it to my destination 30 minutes early. Thank you all very much. I only gave one star for food and entertainment, because I couldn't check n/a."
Cons: "Seats are way harder than 10 other airlines I've flown in the last year"
Pros: "The flight out went very well and the United staff were all friendly, very helpful individuals in all positions."
Cons: "Our return flight was delayed due to maintenance, but when we finally departed the Pilot didn't waste any time getting us back to OKC."
Pros: "United needs to get there entertainment figured out because it does not work right. Out of 5 flights in the last week only got to watch TV once. Same way when I flew in January. We pay enough money to fly at least the extras could be worth it. Everything else was fine"
Cons: "Extremely frustrated at having to wait a full hour for baggage to be delivered to baggage claim. Otherwise, fine--the typical comfortless, joyless flight that all airlines provide."
Pros: "Wonderful and kind crew. We flew out at 6 am so I slept the whole time and it was nice and quiet."
Cons: "Flight attendant was rude, my dog wasn't doing well."
Pros: "I liked how accommodating the flight attendants were. The pilot flew great."
Cons: "Some spaces were tight. I'm a wide body builder."
Cons: "FLIGHT FIVE HOURS LATE"
Pros: "The staff was pleasant. You can sign up for text notifications in reference to flight information."
Cons: "The gate changed and there was confusion as to the correct gate. Luckily I had signed up for United text notifications which communicated the change. Restroom restrictions due to non functioning test rooms."
Pros: "Perfect all around and arrived 25 minutes early."
Pros: "Arrived on time, no luxury but great price."
Cons: "Smaller planes, but was expected for the value."
Pros: "The stroopwafels are amazing."
Cons: "I nearly missed getting a cup of ice when the refreshment cart came up the isle. Then the attendant acted as if he couldn't understand my request for a "cup of ice, please" and he tried to hand me a small package of snacks. I had to repeat myself 2 more times and finally got my cup of ice. I said "thanks!" His look told me I wasn't "welcome"."
Pros: "I liked it that you got a little snack even though it was just a short flight! The boarding was very fast!"
Cons: "There was not very much space for the legs! The seats were very close!"
Cons: "Rude staff, delay flights, and late flights."
Pros: "Flight was on time"
Cons: "Not enough leg room"
Cons: "VERY UPSET THAT MY FLIGHT WAS DELAYED AND I MISSED MY CONNECTION AS WELL AS MY LUGGAGE DID NOT ARRIVE IN LONDON UNTIL YESTERDAY-June 18 after leaving Oklahoma to London on June 14 also my luggage was damaged when it was finally delivered here in London... Broken wheel and zipper!!! I also had to go out and buy a pair of pants, shirt, socks, underwear and a jacket for meetings on Thursday and Friday."
Pros: "I loved the company itself! I had to request a wheelchair for my dad by phone I spoke to the kindest lady who arranged the service at each gate and the same on returning. Every employee was so kind and fast to get us from gate to gate!!!"
Cons: "My biggest complaint would be the airplane seats. It was small & crowded."
Pros: "Under booked flight was a plus!"
Pros: "I flew from OKC to Houston and then home to DSM. The price was terrific for a one way flight. I bought at 2:30 am for $130. I checked later the next morning and the price was $455! United Airlines is a great airline. There was a wonderful agent who helped me at the kiosk for check-in. Very friendly. The flight attendants were great too."
Pros: "Britney from united okc went above and beyond to get me home!!!"
Pros: "Easy boarding and flight was on-time as usual."
Cons: "Very small seats (I'm 6' 200lbs) and felt very cramped."
Pros: "Timely flight at all stages of embarkation and debarkation plus the small fee for the tapas box was well worth my payment!"
Cons: "Flight was cancelled after hours of mechanical delays and same day rescheduled flight wasn't available"
Cons: "Cancelled due to weather and no refund."
Pros: "It was a great experience"
Airlines flying from Oklahoma to Kalamazoo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Oklahoma to Kalamazoo
Masks required on board, masks provided on flights from Oklahoma to Kalamazoo
Social distancing seating
Middle seats unavailable to book on flights from Oklahoma to Kalamazoo
Testing for antibodies, testing for symptoms for flights from Oklahoma to Kalamazoo
Waiving of change fees. Search flexible flights from Oklahoma to Kalamazoo